Why You Should Deal With SFR Advisory

Transcription

1 Why You Should Deal With SFR Advisory Financial Services Guide Version 32 Issued 4 th August 2015 SFR Planners (Australian Financial Services Licence Number ) is the financial planning division of SFR Advisory Group Pty Ltd SFR Planners Registered Tax Agent Number

2 Contents Company Overview... 1 Other Related Entities... 3 Financial Planning... 4 SFR Key Financial Planning Benefits:... 4 Process of Advice... 5 Before you get our advice... 6 Who Is my Advisor... 6 Who will be responsible for the advice given to me? What do we expect from you? Are there any referral arrangements between SFR Planners and any other entity? Scope of advice What advisory services are available to me through SFR Planners? What are my advice options? Age Based Financial Advice Scaled Advice How will I pay for the service? How are fees calculated? Age Based Fees Scaled Financial Advice Fees Other Fees When you get our advice How we determine your advice If you have any complaints... 25

3 Version 32 Issued 4 th August 2015 Page 1 Company Overview SFR Advisory Group is a multi-disciplinary advisory practice that provides clients with highly customised financial advice and investment strategies. The Company has five areas of expertise; Financial Planning, Self-Managed Super Funds, Mortgage Advice, Property and Taxation.

4 Version 32 Issued 4 th August 2015 Page 2 By analysing and integrating all of these components, SFR delivers high level, comprehensive financial advice above and beyond the scope of basic financial planning. Some of the main areas of advice we specialise in at SFR Planners include: Estate Planning, Insurance, and Self-Managed Superannuation Funds (SMSF). In addition, SFR Planners is one of the few financial planning companies in Australia registered and authorised to provide taxation advice, which can be an integral part of many financial planning strategies. This may enable our clients to benefit from access to the extensive experience of SFR Planners in these areas. As the financial planning division of SFR Advisory, SFR Planners is able to draw upon the collective expertise of all other business divisions under the SFR umbrella. This enables our clients to access a range of specialist knowledge under one roof and receive the most appropriate advice given your personal situation. In the process of providing comprehensive financial advice we aim to provide our clients with financial education. We believe that knowledge further empowers our clients understanding of the financial strategies we utilise. This can lead to a greater understanding of these strategies and their implementation, which allows our clients to gain the most from their financial advice.

5 Version 32 Issued 4 th August 2015 Page 3 Other Related Entities SFR Property Investment Advisers (SFRPIA) is a corporate authorised representative of SFR Planners. Where real estate agents are not able to provide personal property investment advice, SFRPIA is able to give you advice while taking into account your personal situation. SFR Property Professionals has licensed Real Estate and Business Agents, who are able to act on behalf of owners, buyers and tenants while providing expert assistance in the sale, purchase or management of a property. SFR Mortgage Advisers is a corporate authorised representative of SFR Planners. SFR Mortgage Advisers is able to guide you through the process of borrowing for a property, and ensure you receive advice on how to structure your home loan which best suits your overall financial situation. Mortgage Choice (Franchise) is an Authorised Credit Representative of Mortgage Choice Ltd (ACL ). As an authorised representative they are able to provide home loan advice and recommendations for residential, commercial, investment and personal loan products. advice. SMIS is able to offer administration and compliance services without personal advice for existing and new SMSFs, in addition to providing general advice to clients of Self Funded Tax Advisers. Self Funded Tax Advisers is comprised of Certified Public Accountants (CPA) who are able to advise you in all taxation matters. Services offered by Self Funded Tax Advisers include the establishment of companies, superannuation funds, trusts and partnerships as well as the preparation of financial and management accounts. SFR Tax Advisory is a public accounting practice that provides advice in relation to the establishment of companies, superannuation funds, trusts and partnerships, as well as the preparation of financial and management accounts. WD Hall Accounting Practice falls under the SFR Advisory banner and is located in Nhulunbuy on the Gove Peninsula in the Northern Territory. We may refer clients to WD Hall depending on their circumstances and location. Self Managed Investor Services is a corporate authorised representative of SFR Planners and is MDH Legal is SFR Advisory s preferred supplier of legal and conveyancing services. licensed to provide general financial product SFR Advisory Group prides itself on its independence, experience and technical expertise. SFR is not owned or controlled by a large institution or product provider. Instead, it relies on its own in-house investment committee to conduct rigorous and in depth research to formulate recommendations. By drawing on our range of in-house expertise, we are able to deliver real advice that has not been recycled, outstanding client service, sophisticated communications, and long term satisfaction.

6 Version 32 Issued 4 th August 2015 Page 4 Financial Planning The SFR Difference SFR Planners is able to deliver high level, comprehensive, financial advice above and beyond the scope of basic financial planning. SFR Planners big picture goal is to help clients become financially independent. We can add value whether you have already reached your desired financial position and would like to secure it in retirement, or you are on the journey of converting your human capital (ability to save and earn) into financial capital. SFR Key Financial Planning Benefits: Age based fee rather than assets based fee Sophisticated in-house technology Scaled advice offered where you request advice within a specific area No soft dollars or incentives accepted No institutional ownership Independent in-house investment committee Australia-wide Estate planning Access to in-house Taxation in Property, Debt Structure Advice and Self Managed Super Services Advanced portfolio construction support Direct assets ability: cash, fixed interest, property and shares Active portfolio management including fundamental and technical analysis Insurance advice Advanced investment strategy options Access to taxation advice relating to strategic financial advice, as SFR Planners is a registered tax agent Property investment Advice

7 Version 32 Issued 4 th August 2015 Page 5 Process of Advice (under SFR Planners)

8 Version 32 Issued 4 th August 2015 Page 6 Before you get our advice Who Is my Advisor SFR Planners operates in a team environment where several advisers may be allocated to work on a client file to ensure that the client s individual and specific needs are attended to in an efficient manner. You may contact any of the following authorised representatives of SFR Planners to discuss your needs: GARTH LOVELACE Managing Director Chief Investment Committee member SFR Planners Authorised Representative number Garth is the founder of SFR Advisory and all of its subsidiary companies. With more than 25 years of experience in financial advice, he is well DEAN SAMPSON Financial Adviser Real Estate Sales Representative Investment Committee Member SFR Planners Authorised Representative number Dean is a Certified Financial Planner with over 14 years of experience in financial planning. equipped to advise on a range of different scenarios. As an investment and retirement planning specialist, Dean will be able to help you identify He is a Certified Financial Planner, SMSF Specialist Adviser, registered Tax Agent in Financial Planning and Superannuation matters (TAN# ), and expert in estate planning. and achieve your investment goals, assist with your current financial position, plan for retirement, and provide ongoing investment advice including direct share trading. In addition, Garth is the licensee of SFR Property Professionals, specialising in residential and commercial properties in WA, and is also licensed in real estate services in NSW. Dean is a registered real estate representative and possesses extensive knowledge in both real estate and financial planning, making him the ideal candidate to advise on how to use property to enhance your wealth creation strategy.

9 Version 32 Issued 4 th August 2015 Page 7 SAF HAQUE Financial Adviser SFR Planners Authorised Representative number Saf has more than 20 years of experience as a financial planner, holds a Bachelor of Commerce degree from the University of WA, and is a Certified Practising Accountant (CPA) with a Financial Planning Specialist designation. His expertise is in helping clients build their assets through various tax effective savings and investment strategies, as well as helping clients plan for retirement and providing advice in MICHELLE FLATLEY Accountant CPA Michelle Flatley is the Chief Tax Accountant and Auditor of Self-Funded Tax Advisers and has a combined 15 years experience in public and commercial accounting. She holds a Bachelor degree in Accounting from Latrobe University, is a Qualified CPA and ASIC registered SMSF Auditor. Michelle specialises in corporate management, tax planning, and SMSF and corporate audit. retirement. Additionally, Saf offers advice on personal risk insurance covers including income protection, critical illness, life, and total and permanent disability. BIPLAB PAUL Accountant MIPA From a business perspective, key person and business succession planning issues are also covered. Biplab Paul has more than 10 years experience as an Accountant and SMSF Administrator. He has a Master s Degree in Accounting from Central Queensland University and Master s Degree in Commerce from Dhaka University. Biplab is a Public Accountant under IPA and holds the Professional Practice Certificate. He is also a Registered Tax Agent. He has extensive knowledge of accounting and tax for individual and small businesses.

10 Version 32 Issued 4 th August 2015 Page 8 WENDY TRUSSELL Senior Property Manager Real Estate Sales Representative DANIEL EIGENMANN Mortgage Broker Wendy is the Senior Property Manager of SFR Property Professionals and has over 10 years experience in sales, marketing, and working with multinational companies Australia wide. Wendy s extensive knowledge of the property market, combined with her passion for real estate and people who are associated with it, make her the ideal person to assist you with the management of your properties and deliver the best possible returns for your investment. Daniel is the franchise manager for Mortgage Choice in Perth and the Western Suburbs area. Daniel graduated with honours from one of Europe s top Business Universities (Hochshule St. Gallen, Switzerland). Since graduating, Daniel has worked in Geneva, New York, Taipei, Sydney and Perth. Daniel is an Authorised Credit Representative of Mortgage Choice Ltd (Credit Representative Number ). SFR Planners also has three Corporate Authorised Representatives. These are: Self Managed Investor Services Pty Ltd CAR SFR Property Investment Advisers Pty Ltd CAR SFR Mortgage Advisers Pty Ltd CAR

11 Version 32 Issued 4 th August 2015 Page 9 Who will be responsible for the advice given to me? SFR Planners holds an Australian Financial Services Licence No and is responsible for the advice provided by its representatives. SFR Planners is also a registered AFSL tax agent with Company Tax Agent Number SFR Planners is a Member of the Financial Planning Association of Australia (FPA) and as such is classed as an FPA Professional Practice. SFR Planners are not owned by any Bank, Credit Union, Life Company or Fund Manager. What do we expect from you? We expect that you will provide us with accurate information that we request so that we have a reasonable basis on which to provide you with advice. As a financial service provider, we have an obligation under the Anti-Money Laundering and Counter Terrorism Finance Act to verify your identity and the source of any funds. This means that we will ask you to present identification We expect that you will use our advice to enable you to make informed financial decisions. documents such as passports and driver s licence. We will also retain copies of this information. We assure you that this information will be held We expect that where appropriate you inform securely. your adviser of any changes that may influence your future objectives.

12 Version 32 Issued 4 th August 2015 Page 11 Are there any referral arrangements between SFR Advisory and any other entity? Internal Incentive Program SFR Advisory is proud to inform all clients and to that referral. However, if a referral fee is prospective clients in a transparent way how we incentivise all members of our staff in assisting the growth and development of our services. Within SFR Advisory we have incorporated a referral incentive program that applies to all staff and advisers. payable it will be disclosed to you in writing at the time. Depending on your needs your adviser may refer you to one or more of the entities in the following table as a part of the SFR Advisory Group Pty Ltd. This has been done to reward and share revenues with all members of staff in a fair and equitable way, all without adding any additional costs to any of the clients within SFR Advisory Group. Where you have been referred to SFR Advisory Group by someone else, SFR Advisory generally While individual advisers may receive the nominal referral fee listed, this will not impact the fees charged by SFR Planners to you. Referring clients to related entities of the SFR Advisory Group in this way allows us to retain our low fee structure for our clients. does not pay any fees or commissions in relation Entity you may be referred to SFR Planners Self Funded Tax Advisers Pty Ltd SFR Tax Advisory SFR Mortgage Advisers Pty Ltd Referral fee that may be payable to your adviser NIL NIL NIL NIL SFR Property Professionals Sales Referral 20% of total sales commissions received upon settlement Property Management Referral - $200 once off referral fee upon signing of management agreement. Self Managed Investment Services Pty Ltd WD Hall Accounting Practice Mortgage Choice (Franchise) NIL NIL 15% of mortgage brokers total commission received upon home loan settlement.

13 Version 32 Issued 4 th August 2015 Page 12 Scope of advice For the purpose of this FSG, this scope is restricted to SFR Planners Scope of Advices which are: Assess Financial Capital requirements Protection of Human Capital Debt Management Estate Planning Matters Converting Human Capital to Financial Capital Wealth Preservation Investment Advice Administration Services Taxation advice in Financial Planner Matters SFR Planners may provide a range of different services in relation to financial products, including Factual Information, such as details on how a financial product works; Nil Advice Execution, where you, the client instructs a certain course of action without taking advice; General Advice, which is advice not considered to be personal advice; and Personal Advice, which applies when your adviser is aware of details of your financial situation, needs or objectives and gives recommendations regarding a Financial Product. Scaled Advice, where the scope of the advice and the areas you wish us to advise on (e.g. new property purchase, investment strategy, financial health check) are directed and limited by you, the client.

14 Version 32 Issued 4 th August 2015 Page 13 Financial Products include: Investment products, such as managed funds; Securities and derivatives; Risk products, such as income protection and life insurance; and General advice: The Corporations Act has recognized and defined 'General Advice'. General financial advice is defined somewhat backwardly - it is considered to be advice which does not fit the Act's definition of personal financial advice. Deposit products, such as term deposits and bank accounts. WARNING: General Advice might not be Self-Managed Superannuation Funds and tax lodgment. appropriate for the person(s) receiving the advice because the adviser has not considered that person's personal circumstances. Factual information: Providing factual information is not considered to be giving advice by either Australian Securities & Personal advice: The Corporations Act says personal financial advice is: Investments Commission (ASIC) or the Corporations Act. Factual information is detail about what something is, how it is structured or works, the costs involved and historical returns. "... financial product advice that is given to a person in circumstances where the provider of the advice has considered one or more of the person's objectives, financial situation and needs, or a Nil advice: Nil advice - also called execution only - is where you (the client) do not want any advice in relation reasonable person might expect the provider to have considered one or more of those matters". to a transaction you wish to undertake which involves a financial product. Scaled Advice: Scaled advice is a form of personal advice which is limited in scope to a particular area as defined by you, the client. This can be limited to areas such as insurance, property or superannuation, or any other area covered by SFR Advisory

15 Version 32 Issued 4 th August 2015 Page 14 What advisory services are available to me through SFR Planners? We are able to offer you advice from all or any one of the following services; Retirement Planning & strategies; Superannuation & Rollover advice and strategies; Self Managed Superannuation advice; Share Market investment advice; Managed Funds; Gearing Strategies including margin lending Advice on the purchase of Life, trauma and income protection insurance; Social Security advice; Superannuation Administration; Estate Planning advice; Taxation advice; and, Direct Property Investment advice and derivative advice e.g. warrants; In addition, the adviser is able to offer you on-going review service for your investment portfolio or life insurance program. We provide financial product advice for the following financial products: Deposit and payment products including basic deposit products, deposit products other than basic deposit products and non-cash payment products; Derivatives limited to old law securities options contracts; Debentures, stocks or bonds issued or proposed to be issued by a government; Life products including investment life Interests in managed investment schemes: investor directed portfolio services; Retirement savings accounts products (within the meaning of the Retirement Savings Account Act 1997); Securities; Superannuation, and Self Managed Superannuation Funds insurance products and life risk insurance products;

16 Version 32 Issued 4 th August 2015 Page 15 What are my advice options? We only recommend an investment to you after considering its suitability for your individual investment needs, objectives and financial circumstances. The investments we recommend in relation to equities, derivatives, income securities, managed funds and superannuation products are selected from an approved list of products carefully researched and approved by our investment SFR Advisory has a bias toward direct investments for our clients whenever feasible. However if this is not appropriate we do not favour any particular product, service or product provider. committee. Due to the frequently changing nature of property markets and the many different factors that determine the investment quality of a There are two main types of advisory services which are offered by SFR Advisory, and these are: property, we assess these on an individual case by case basis 1. Age Based Financial Advice 2. Scaled Financial Advice

17 Version 32 Issued 4 th August 2015 Page 16 Age Based Financial Advice At SFR, we believe that the best financial outcomes result from direct ownership of investments, and enabling you, the client, to have a solid understanding of your investments and We achieve this by identifying five age brackets and then determining significant developments that occur in each age bracket. For example a young person between the ages of is investment strategy. This reduces associated identified as a young accumulator with a focus on risks and costs which can lead to better returns home ownership, wealth creation and and less financial stress. maximising and protecting their income. By identifying these elements unique to each age Our fee structure is not related to any bracket we are able to offer a better well commission or assets based fee. We have a rounded advice service for a unique age based unique age based fee structure which we believe enables fair access to transparent financial advice, the first of its kind in Australia. fee, (see table on page 17) which we believe is more representative of the services you may require. Each stage of life presents very different and unique circumstances which require highly customised and tailored financial solutions across a range of service offerings. Our advice is not based on these factors alone and only after meeting with one of our advisers to determine your goals and objectives, and your personal financial situation will we offer you any personal financial advice. Age based financial advice is aimed at providing a holistic approach to your financial advisory needs taking into account your needs and objectives and then assessing these in relation to your age and requirements for the future. Of course the age based fee assumes that everyone who is in their retirement years has had the benefit of a lifetime of financial advice; however we acknowledge that this is not always the case. That is why, in keeping with our belief that everybody in the community should be able to access transparent financial advice, we have developed a special pensioner discount. This enables those who are 65 years of age or over, and meet certain criteria to receive a discount on their age based fee. (see page 19)

18 Version 32 Issued 4 th August 2015 Page 17 Scaled Advice As an alternative to our Age Based Advice, we also offer what is known as scaled financial advice. As with our age based advice we understand that there are common scaled advice scenarios that people may want advice in, where a whole financial plan covering every aspect of your life is Scaled advice is simply personal advice in relation not required. That s why we have developed only to a particular area of your finances, which modules of scaled advice to cover these common you direct us to engage in. There are many scenarios, consisting of; common areas a client may wish to engage in scaled advice including the development of a particular investment strategy, a financial health check or investigating whether a particular property purchase is financially the right thing to do. Financial Health Check Protection of Human Capital Assessment Personal Property Investment Advice Transition to retirement Development of an Investment Strategy for Scaled advice allows you to direct us toward one particular scenario or area, and allow us to SMSF SMSF set-up and feasibility assessment provide to you with in-depth and highly customised financial advice only relating to what you have asked us to investigate. How will I pay for the service? SFR Planners is principally a fee based financial planning practice. provider can offset our annual fees. In all instances the fees and charges will be fully disclosed in the Statement of Advice (SOA) or Fees are invoiced annually in advance, and we Record of Advice (ROA). provide the option of paying monthly. This payment can be made by either cheque or direct debit from your nominated account. Depending on your circumstances, any trailing commissions or fees charged by the product What other benefits are received? SFR Planners will not participate in any benefit from preferred product providers by way of sponsorship of educational seminars, conferences or training.

19 Version 32 Issued 4 th August 2015 Page 18 Age Based Fees How are fees calculated? Our age based fees shown are calculated on a monthly rate and are inclusive of GST, with the option of paying in advance on a monthly or annual basis. Monthly Age Based Fee* Age Fee Age Fee Age Fee 20 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $770 *All fees are inclusive of 10% GST Age based fee is calculated from a minimum fee of $110pm for a 20 year old, to a maximum of $770pm for a 65 year old. (Couples fees are Example: If you are 33 years of age, your initial fee would be $193pm. calculated based on the combined average ages) Maximum fee qualification: SFR Planners reserves the right to increase the maximum fee where it determines the cost of providing the service would be non-commercial. Exceptions to Standard Fee Structure Some complex activities may necessitate additional fees. These will be detailed in writing if applicable.

20 Version 32 Issued 4 th August 2015 Page 19 Special Pensioner Discount For Age Based Financial Advice For people aged 65 and above, receiving an Age Pension, you may be eligible for a reduction in fees. This is dependent upon the proportion of the Age Pension you receive, Example: If you receive 80% of your Age Pension, your monthly fee would be reduced by $440(80% x $500) to a total of $330pm. with the minimum possible fee charged being $220 per month. If you receive 10% of your Age Pension, your monthly fee would be reduced by $55 (10% x $500) to a total of $715pm. What is included in my Age Based fee? General financial planning advice Retirement planning advice Debt & cash flow management Estate planning advice Statement of advice Annual review & regular monitoring of your portfolio Unlimited internet access to your portfolio Weekly Investment committee reports General tax & wealth creation advice Corporate actions general recommendation Asset allocation risk management advice Legislative & compliance advice (e.g., SMSF structures) Access to two professional advisers Access at discounted fee to additional financial services provided by SFR advisory group Pty Ltd o Self Funded Tax Advisers Pty Ltd o SFR Property Investment Advisers Pty Ltd o Self Managed Investor Services o SFR Tax Advisers o Mortgage Choice (Franchise) Access to SMSF specialist advice

21 Version 32 Issued 4 th August 2015 Page 20 Scaled Financial Advice Fees Fees in relation to any scaled advice offered are considered on a case by case basis. We have determined four common areas of scaled advice known as modules, for which the prices listed below are indicative, however the final price will be determined on a case by case basis. Financial Health Check $1,155 Protection of Human Capital Assessment $2,195 Personal Property Investment Advice $1,755 Transition to retirement $2,195 Development of an Investment Strategy for SMSF $2,195 SMSF set-up and feasibility assessment $1,155 *All fees are inclusive of 10% GST All other scaled financial advice will be considered at the rate of $ per hour with a minimum of 3 hours, equating to a minimum charge of $1,155 for scaled advice inclusive of GST. Your fee for scaled financial advice includes advice relating to the areas in which you have specifically directed us.

22 Version 32 Issued 4 th August 2015 Page 21 Other Fees* SMSF administration, accounting, audit and compliance at a special rate of $220pm. (Over 65 s pay only $1,760 pa for this service so total fees don t exceed $11,000 pa ). Incidental Commissions Incidental commissions from such financial products as cash management accounts are not offset against any annual professional fees *All fees are inclusive of 10% GST that we invoice. This is due to the nature of the monthly account balance variations, and Special Circumstances In special circumstances, such as floats, direct cost of tracking those commissions, which are usually minor. property investments and insurance where SFR Planners has had to undertake extensive use of resources to assess, secure, and negotiate transaction on behalf of our clients, then the user-pays principle applies. Sometimes the commissions come directly For example, a cash management account paying 0.275% per annum (inclusive of GST) on a $5,000 account balance would pay a total of $13.75 per annum in commissions to SFR Planners. from the product provider. Fees charged are up to 3% for property syndicates and up to 1% for Initial Public Offerings. For example, a Public Offering paying a 1% commission would pay SFR Planners $100 on a $10,000 investment. This commission would not normally be deducted from the client investment, but rather from the financial product provider and will result in no change to the number of units issued. Please be advised that once the Client Service Agreement has been signed, there is no pro rata fees rebate or refunds for termination within the year unless there is a major failure in the service provided.

23 Version 32 Issued 4 th August 2015 Page 22 When you get our advice Your questions Do I get detailed information about actual commissions and other benefits my adviser receives from making the Our answers Yes. You have the right to know about details of commissions and other benefits your adviser receives for recommending investments. We will provide this information to you when we make specific recommendations. recommendations? Will you give me advice that is suitable to my investment needs and financial circumstances? Yes. However, to do so we need to find out your individual investment objectives, financial situation and needs before we recommend any investment to you. You have the right not to divulge this information to us, if you do not wish to do so. In that case, we are required to warn you about the possible consequences of us not having your full personal information. You should read the warnings carefully. What should I know about any risks of the investments or investment strategies you recommended to me? We will explain to you any significant risks of investments and strategies that we recommend to you. If we do not do so, you should ask us for further clarification. Can I tell you how I wish to instruct you to buy or sell my investment? Yes. You may specify how you would like to give us instructions. For example, by telephone, fax, or other means. But in all cases we must receive a written confirmation of these instructions. Who may access the information I provide? SFRP is committed to implementing and promoting a privacy policy, which will ensure the privacy of your personal information. If you wish to receive a copy of our privacy policy please ask your adviser and they will provide it to you or it is available on our website.

24 Version 32 Issued 4 th August 2015 Page 23 Can I request further information about the way in which SFR Planners are remunerated? Yes. You have a right to request for further information in relation to the remuneration, the range of amounts or rates of remuneration, and soft dollar benefits received by SFR Planners of our Authorised Representatives. You may request a copy of your Statement of Advice (SOA) or Record Can I request additional copies of my Statement of Advice or Record of Advice? of Advice (ROA) at any time. On an ongoing basis an ROA will be provided instead of an SOA if there have been no significant changes in your personal circumstances, or the basis of the advice has not significantly changed since your last SOA was provided.

25 Version 32 Issued 4 th August 2015 Page 24 How we determine your advice In the first phase, we determine the best advice to help you achieve your goals by utilising all available information from various sources. The most important information comes from your input as we seek to determine your goals, our in-house business divisions. In this way, we are able to tap into years of experience under one roof and focus this knowledge towards achieving your goals and objectives, or finding a solution to your specific problem. objectives and financial situation. Whether this involves a long term holistic financial plan or short term scaled advice within a particular area, we will take these factors into consideration and use them as the basis for further research across all applicable areas. Thirdly, we seek to determine the influence of all external factors on your financial advice. This involves being aware of changing legislation or regulatory guidelines that may be applicable. The third phase also includes conducting independent research to further enhance your The second phase of determining your advice is to utilise our extensive expertise across all of financial solution, enabling you to achieve your financial goals. Independent Research SFR Advisory Areas of Expertise Legislation Regulatory Framework Your Age Based or Scaled Advice (directed) Financial Planning SMSF Taxation Property Mortgages Your Preferences, Input and Direction (scaled advice)

26 If you have any complaints Version 32 Issued 4 th August 2015 Page 25 Your questions Our answers What kind of compensation arrangements are in place and are these arrangements complying? We confirm that we have arrangements in place to ensure we continue to maintain Professional Indemnity insurance in accordance with s.912b of the Corporations Act 2001 (as amended). In particular our Professional Indemnity insurance, Policy No , subject to its terms and conditions, provides indemnity up to the Sum Insured for SFR Planners, our Authorised Representatives and employees in respect of our authorisations and obligations under our Australian Financial Services Licence. This insurance will continue to provide such coverage for any Authorised Representative and employee who have ceased work with SFR Planners for work done whilst engaged with us. Who can I speak to if I have a complaint about the advisory service? We are committed to providing quality advice to our clients. This commitment extends to providing accessible complaint resolution mechanisms for our clients. If you have any complaint about the service provided to you, you should take the following steps: Contact your adviser and tell your adviser about your complaint. If your complaint is not satisfactorily resolved within 7 days, please contact SFR Planners on (08) or put your complaint in writing and send it to us at, SFR Planners, Level 4, 10 Eastbrook Terrace, East Perth WA We will try and resolve your complaint quickly and fairly. If we cannot reach a satisfactory resolution, you can raise your concerns with the Financial Ombudsman Service on SFR Planners is a member of this complaints resolution service. The Australian Securities & Investment Commission (ASIC) also has a free call Info line on which you may use to make a complaint or obtain information about your rights. If your concerns involve unethical conduct, you may wish to consider raising these concerns with the Financial Planning Association of Australia (FPA). They can be contacted at P O Box 109, Collins Street West, Melbourne Vic 8007.

27 The Future of Financial Advice