Performance In The Cloud
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1 Performance In The Cloud Copenhagen, 25 th Nov, 2010 Richard Stone Copenhagen FINAL.pptx
2 Market Landscape The new (post-recession) world Re-connect with Customers Work Anywhere is What We Do Business Needs External: Line-of-Business: Return to Growth Improved Agility More Flexibility Time-to-Value Users: New Expectations Internal: The Consumerization of IT Sales & CRM tools Partners, Dealers Collaboration Customer visibility There s an App for That Technology: New Devices Proliferating Applications: One size doesn t fit all
3 Market Landscape Business Needs are driving Cloud Computing
4 Market Landscape Who s driving cloud adoption. Business Leaders Technology Leaders Gartner: The only bad Cloud strategy is no Cloud strategy Source: Microsoft /451 Group 06/10
5 What exactly is Cloud Computing? NIST definition Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction. The NIST Definition of Cloud Computing Authors: Peter Mell and Tim Grance Version 15, Essential Characteristics On-demand self-service Broad network access Resource pooling Rapid elasticity Measured Service. Deployment Models Private cloud Community cloud Public cloud Hybrid cloud Service Models Software as a Service (SaaS) Platform as a Service (PaaS) Infrastructure as a Service (IaaS) 5
6 Market Landscape Business: European Adoption of Cloud % of respondents in country/region using 7 or more IT cloud services* Source: IDC European Enterprise Services Survey 2009, n = 533
7 Market Landscape Business: European Adoption of Cloud KPMG Netherlands, July 2010 KPMG Netherlands 2010 Cloud Computing Survey: From Hype to Future Survey of 125 enterprise decision makers and business managers in the Netherlands
8 Market Landscape Consumer: Cloud Adoption measured in Millions 17% of all mobile data traffic is from YouTube
9 The IT dilemma Business: I need Improved agility More flexibility Time-to-Market Better sales tools Customer visibility Customer: I want A great experience Great service Anywhere Any time Any device IT cannot continue to operate the old way Cloud Computing is no longer If it s What, Who, and How Should new applications go into the cloud, stay in the data center, or both? Competitor If the choice includes the cloud, then which cloud provider(s), and why? Competitor Competitor What are the business risks, and how can I mitigate them? Competitor
10 What are the risks of moving to the cloud? What a difference a year makes! IDC(Survey Q4 09) Results from actual pilots (Q1 2010) Perception Primary Benefits Biggest Issues The Maturing Cloud: What It Will Take to Win (Published Mar 2010) What are the major risks in the Cloud? Security 87.5% Availability 83.3% Performance 82.9% (88.6% stated that cloud service providers need to provide SLAs) Before Reduced IT costs Security After Scalability Agility Performance SLA Management All About The Cloud Conference (Q2 2010) Security in the Cloud isn t any harder than it is in the Enterprise it s just different (Unisys) [Application] Performance Management in the Cloud is becoming the hot topic (THINKstrategies) CPWR EMEA Research results, Q % of European businesses are slowing down or stopping adoption of further cloud applications in light of applications performance issues.
11 The Issue: Applications are becoming Borderless Third-party apps & identity mgmt delivered via SaaS or mashup Back-end cloud services, statistical analysis & bursting services Local ISPs Major ISPs Mobile Carriers Perception Reality Streaming media and third-party infrastructure providers Data Center
12 Gone in 6 seconds Users are increasingly impatient Source: Compuware Gomez 2010 Study of 500 Million End-User Interactions Across 200+ Web Sites
13 Results of a simple test One Application One Service Provider Expectation: Cloud Actual Computing is like electricity
14 Addressing the Cloud s real challenges One Application One Service Provider It s opaque, shared and elastic It s complex, multi-sourced and variable What your neighbor does affects you What s needed is a Cloud Performance visualization tool so we built one And the results surprised us The Earth isn t flat The speed of light does matter
15 Cloudsleuth A cloud performance web community Sponsored by Compuware Common Content Cloud Performance Analyzer Partner Pavilions Global Provider View News, Blogs, Events Other Resources
16 Cloudsleuth: The Compuware Pavilion Global Provider View Performance of Major Cloud Service Providers Additional content (White papers, Blogs, code snippets) Performance Visualizations Backbone & Last Mile monitoring - Geographic - Over time - By city Real-time cloud provider Availability & Performance
17 Cloudsleuth: The Compuware Pavilion Cloud Performance Analyzer Additional content (White papers, Blogs, code snippets) Enable/disable CDN Regional Summaries Regional Details User Experienc e Chart Consistency Chart
18 My strategy? Enforce Service Providers SLAs! or All my lights are green, so why are users still complaining? Availability (Committed SLA) Amazon EC2 West Performance (User Experience)
19 Managing Service Provider SLAs is not enough The Application Delivery Chain Load Balancers Third-party/ Cloud Services Local ISP Browsers and devices Users Web Servers Mobile Components Is it my data center? App Servers DB Servers Storage Mainframe Network Inconsistent geo performance Bad performance under load Blocking content delivery Incorrect geo-targeted content Configuration errors Application design issues Code defects Insufficient infrastructure Configuration issues Oversubscribed POP Poor routing optimization Low cache hit rate Is Network it an peering problems ISP Outages Majoror the ISP Internet? Internet Content Delivery Networks Network peering problems Bandwidth throttling Inconsistent connectivity Is it a 3 rd party provider? Network resource shortage Faulty content transcoding SMS routing / latency issues Mobile Carrier Poorly performing JavaScript Browser/device incompatibility Page size too big Too many objects Low cache hit rate Is it a browser or device?
20 The ideal APM Solution offers UNIFIED DASHBOARDS LINE-OF-BUSINESS SERVICE MANAGEMENT IT LEADERSHIP IT OPERATIONS Role-relevant Information VISIBILITY Across the Enterprise and Internet DEEP-DIVE Troubleshooting and Resolution MAINFRAME NETWORK SERVER/DB JAVA/.NET THIRD-PARTY 20
21 Summary The performance of applications in the cloud can have a dramatic impact on revenue and adoption Performance testing and continuous monitoring are critical to the success of your cloud applications Attend Michael Allen s session to get more information on how Compuware can help you implement a highperformance cloud strategy Thank You!
22 2010 Compuware Corporation All Rights Reserved
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