LEAN FOR FRONTLINE MANAGERS IN HEALTHCARE An action learning programme for frontline healthcare managers

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1 Course Code: L024 LEAN FOR FRONTLINE MANAGERS IN HEALTHCARE An action learning prograe for frontline healthcare anagers 6 days Green Belt equivalent Are you ready to challenge the status quo and transfor your organisation?

2 OVERVIEW Leading sustainable transforational change by leveraging the power of lean healthcare The Healthcare sector is following the lead of the anufacturing industry ore and ore and adopting Lean as a continuous iproveent ethodology. Lean s powerful tools have been adopted to address varying healthcare issues fro wound care to reducing queues, to accessing services quicker, and has a proven track record in allowing healthcare providers deliver an iproved service using available resources. This Prograe is designed for frontline anagers in healthcare charged with delivering iproveents to their services within constrained resources. The prograe is specifically designed as a practical, tutor led course, to ensure that the benefits of Lean can be applied within the organisation within the shortest tiefrae possible. The Prograe participant will be introduced to the key concepts of Lean Six Siga ethodologies, techniques and leadership skills required to effect real and sustained iproveents to their service. Each stage of the Lean Six Siga D-M-A-I-C fraework; Define, Measure, Analyse, Iprove and Control, will be worked through using real probles fro within the course participants organisations. The training focuses on utilizing the ost coon Lean Six Siga and Change Manageent tools in the execution of ediu coplexity projects. How is the Prograe delivered? This Prograe is delivered over 6 days in a practical, action learning tutor led style. Each training day is delivered by an MCO Lean Facilitator. The style of training is participatory, harnessing the knowledge and expertise of the Prograe participants to deepen the learning experience. Prograe participants ust bring real projects to work through during the course and in addition keep a learning journal. Duration: This 6 day Prograe will coprise three odules of days, over a three onth period (this can be tailored to suit your organisation s requireents). Approxiately additional hours are required outside workshop hours. Participants are required to attend all six days, without exception. Who should attend? This Prograe is relevant for front line anageent staff responsible for driving service iproveent in day-to-day operations. It will equip frontline staff with the tools and techniques required to identify, plan, apply and aintain iproveent projects. Following copletion of this Prograe, individuals will possess the skills necessary to lead iproveent projects and work with Lean Six Siga Black Belts on coplex projects, and to lead transforation prograes within a Healthcare setting. Entry Requireents: Manageent role within organisation Suitable project to coplete during training You ust be: coitted to additional work outside of workshops (2 4hours per week) a critical thinker a good counicator and a strong ability to work on own initiative strong copetence in English language copetence in Microsoft Office suite please contact our head office for inforation on fees Prograe Output Working through the 5 stage DMAIC process, each Prograe participant will coplete a change project for their own organisation and produce a prograe for transforational change.. If you always think the way you always thought, you ll always get what you ve always got the sae old, sae old ideas Michael Michalko

3 COURSE OUTLINE This course will assist participants in accelerating their transforation agenda in a sustainable anner. WHAT WILL YOU GAIN FROM THIS PROGRAMME? Having copleted this six day Prograe, participants will have A strong understanding of the concepts of Lean Six Siga Understand how utilisation of DMAIC can deliver sustainable process iproveent The ability to select and apply DMAIC ethodologies and tools ost applicable to the selected project Ability to participate and lead in process iproveent teas that apply Lean Six Siga tools & techniques Eploy project anageent techniques to plan and anage project prograe and ipleentation Understand the roles within Lean Transforational Prograes Develop Business Case for Lean iproveent projects Apply tea selection theories in foring real project teas Lead ulti-disciplinary teas through project Recognise the power of data understand data collection ethods, analysis and required presentation to achieve project goals Influence and lead their colleagues and peers using effective counication techniques Ability to present project results in a cohesive, accessible and persuasive forat 1 Introduction to Lean Six Siga what is Lean Six Siga? a brief history of Lean Six Siga why introduce Lean to a healthcare organisation? what are the benefits? why does Lean succeed or fail? project selection techniques Defining your project: Understanding key Lean concepts of processes, flow, value, pull and perfection Proble stateents understanding the issue in ters of scope, location, tiefrae and quantification Developing the project Business Case Stakeholder Analysis who s who and how to engage with and how to influence the people iportant to helping you deliver a successful project Project Manageent getting to grips with your project prograe Managing Expectations ensure a coon understanding of the project and process being addressed at all levels of the organisation Identify, through consultation, your custoer expectations, requireents and experiences of your service to date Outline the high-level process steps Understanding the individual roles and their deliverables Understanding tea dynaics & negotiating change Milestone review with Project Chapion and 2 Measuring current perforance: Understanding etrics and data Go to the Geba and observe the process as it happens In consultation with the process experts, ap the process to deterine the As-Is Detect and recognise bottlenecks and variability within the process and understand how these effect service to your custoer Identify etrics and data necessary to analyse the process in detail Prepare and ipleent data collection ethods Distinguish waste fro value Deterine how the process is perforing currently Milestone review with Project Chapion and As-Is Process Map, Data Collection Techniques, Waste Analysis, Spaghetti Maps, First Pass Graphical Analysis 3 Analyse What is going wrong in the process? Identify critical factors for an efficient and effective service Understanding defects Utilise root cause analysis to deterine the reasons why defects are occurring Detect the drivers of variation Analyse data gathered in the Measure phase to identify relationships between process variables Exaine and graphically analyse data to deterine focus & prioritize root causes Verify identified root causes using pilot testing Milestone review with Project Chapion and Root Cause Analysis, 5 Whys, Detailed As-Is Process Map, Value Strea Map, Data Analysis

4 day course, action learning facilitator led prograe WHO SHOULD ATTEND? senior healthcare anagers Iprove What solutions can be ipleented? Harness creative thinking to develop solution options Solution selection techniques to ensure solutions address the project goals and objectives Assess the risks of the proposed solution ipleentation and identify a risk reduction strategy Develop practical ipleentation plans Use Piloting and Siulation to deterine effectiveness of proposed solutions Eploy change anageent techniques to engage stakeholders and overcoe resistance Milestone review with Project Chapion and Control Sustaining the iproveents Verify solutions have been ipleented effectively and ongoing controls are inherent within processes Monitor and review results routinely to ensure process is stable Devise feedback echaniss for the teas Validate iproveent results & the final financial ipact Forulate control plans to ensure ongoing process easures are in place Ensure solutions are standardised Ipleent a handover to process owners Control Plans, KPI s, Counication Plans, SOP s, Standard Work Charts, Process Dashboards, Project Report, Closure Action Log Report-Out Report out to Project Chapion including a coparison of results with original objectives Presentation preparation using powerpoint Poster presentation (optional) Presenting Skills executive level personnel clinicians senior clinical anagers and anyone responsible for creating change and leading transforation prograes in a healthcare setting have a iniu of 5 year s anagerial experience or experience as a Consultant please contact our head office for inforation on fees Brainstoring, Priorisation, Solution Screening & Selection, FMEA, Poka-Yoke, Piloting & Siulation, Stakeholder Influence Strategies, To- Be Process Map, 5S, Training Plans Certification: Participants will receive a 4D Acadey Training Certificate on successful copletion of the course.

5 MCO Projects Ltd Capel St. Dublin 1 t: e: lartin@co.ie w: