ways SHwell to feel Your guide to the SelectHealth Wellness program

Transcription

1 ways SHwell to feel Your guide to the SelectHealth Wellness program

2 Feel what? What do you get when you combine your SelectHealth plan with our wellness services? Something we like to call SHwellness. And it s our way of showing we re more than just your health plan we re your health and wellness partner. With Proactive Care, Member Discounts, Online Tools, Care Management, and plenty of Health Education, it s easy to feel SHwell.

3 Proactive Care Stop problems before they start. A little effort today can have big results tomorrow. To encourage you to be proactive about your health, we ll remind you when you re due for a checkup and even help you schedule an appointment. Plus, we award the doctors offices that demonstrate exemplary care in managing chronic illness and delivering preventive care.

4 1 Women s Health Though making an appointment for a mammogram or Pap test is crucial, it can easily get lost in life s busy shuffle. To make sure you don t forget, we ll call or send you a friendly reminder. Cancer Screenings Many cancers can be successfully treated if found early. We ll let you know which screenings are recommended and remind you to schedule an appointment. Vaccinations and Immunizations for All Ages From chicken pox to flu shots, most vaccinations and immunizations are available at no cost to you. Prenatal Care Preparing for a new baby can be a handful. Fortunately, our Healthy Beginnings SM prenatal care program can help. Registered nurses work with expecting moms and their providers through every trimester, every question, and every tiny kick. There s no catch, no cost, and you can sign up any time through the 34th week of your pregnancy. Each enrollee receives a kit of educational materials, including a pregnancy planner and parenting book. Eligible members who sign up by their 16th week of pregnancy may also receive a cash incentive upon program completion. Minimum participation requires just three short phone interviews to make sure you re on a healthy track. To enroll, call (Salt Lake area) or PROACTIVE CARE Well-Child Visits Your child should visit the doctor eight times before he or she turns one. We ll send you reminders to help you keep track of all the important dates.

5 Member Discounts Getting Fit Costs Less. Embracing a healthy lifestyle is easier when it costs less. Just show your SelectHealth ID Card to save on health-related services like gym memberships, vitamins and supplements, and even massage therapy. 1 For a complete list and details, visit

6 Gym Memberships Enjoy discounts on enrollment and membership fees at more than 100 health clubs and fitness centers. You ll also pay less for a personal trainer. Hearing Aids Get up to 15 percent off hearing aids through a partnership with Intermountain Healthcare audiology clinics. 2 MEMBER DISCOUNTS Medical Spas Discounts are available for laser hair removal treatments, weight loss consultations, and microdermabrasion. Vitamins and Nutritional Supplements Our partnership with Healthyroads offers you savings of up to 40 percent on vitamins and nutritional supplements. Keeping Costs Down Exercising and eating right leads to less trips to the doctor and helps prevent chronic disease. Eyewear and Vision Correction Receive a discount on frames, lenses, and contacts at more than 200 Utah locations and 4,500 locations nationwide. You can also save up to 25 percent on vision-correcting procedures, including LASIK eye surgery. Alternative Medicine Save up to 25 percent on chiropractic services, massage therapy, and acupuncture services through a program called Healthyroads TM, administered by American Specialty Health.

7 Online Tools Upgrade to a healthier version of you. You may not be tech savvy, but we can help you become health savvy. Our comprehensive package of online tools and resources allows you to easily track your claim payments, compare plan costs, find lower-cost medications, and even create a personalized fitness plan 24 hours a day.

8 3 ONLINE TOOLS My Health My Health, our secure member Web site, allows you to manage your health information in one location. And to make it easier for you to understand your benefits and achieve your health-related goals, My Health gives you access to the following: Personalized benefits summary Claims and year-to-date totals Prescription drug cost comparison Health management centers Online health coaching for nutrition, fitness, weight loss, and smoking cessation Insurance Education Our online tutorials take the mystery out of understanding your health plan. Learn how insurance works, how you can lower your healthcare costs, and which plan will best fit your needs. Uncover Health Risks Using My Health Score, you can identify potential risks by factoring in current health, habits, and family history. This personalized assessment also recommends positive steps for controlling risks. Connect With Us Follow SelectHealth on Facebook, Twitter, and YouTube for daily health tips, news, and fun facts. Feel free to share comments, ask questions, or let us know how we can do better. > > > Visit to create an account and get started.

9 The Price of Prevention Prevention and early detection could reduce the number of projected chronic diseases by 40 million cases in 16 years and save $1 trillion in treatment expenses and productivity losses. 2 Living the Recharge Your Battery Up to 70 million Americans suffer from a chronic sleep disorder, hindering daily functioning and adversely affecting health and longevity. Regular exercise can result in better sleeping patterns, reduced stress levels, increased confidence and self-esteem, and decreased risk for chronic illness. 3 Track Your Progress You re more likely to stay on course with your health goals when you track your daily exercise. Whether you are trying to lose weight or just see how active you really are, tracking your activity can help you stay motivated, be accountable, and see your progress. My Health offers a free online exercise journal.

10 Stopping Chronic Disease Five key steps can prevent most chronic diseases: Don t Catch the Bug In partnership with Community Nursing Services, we host nearly 500 employerbased flu shot clinics each year, serving more than 20,000 individuals. 1. No tobacco 2. Good nutrition 3. Exercise 4. Healthy weight 5. Regular health screenings SHwell Life A collection of fun facts about living healthy. Happy, Healthy Babies With proper care, premature birth can be prevented in 90 to 95 percent of high-risk pregnancies. 4 SelectHealth and its Healthy Beginnings program work to help you and your baby stay healthy through every step of pregnancy.

11 Care Management Expert help when you need it most. An accident? A new diagnosis? A chronic condition? Managing an urgent or ongoing medical need can be overwhelming. We ll make sure you don t have to do it alone. Our team of compassionate, registered nurses averages nearly 30 years of experience in all areas of medicine, with a local knowledge of facilities, providers, and services. A nurse will work personally with you and your doctor to make sure you get the most appropriate care and receive help with your benefits and claims.

12 4 I get a lot of satisfaction being a care manager and helping people. We make a difference in the quality of life for many of our members. Brenda, R.N. CARE MANAGEMENT How It Works We focus on getting you better and keeping you well. In addition to one-on-one support, we provide educational materials, online and community resources, and follow-up phone calls to help you manage your condition. Care management services are available to all SelectHealth members. We can help with the following: Allergies and rhinitis Asthma Cancer Chronic Obstructive Pulmonary Disease (COPD) Depression Diabetes Heart disease Hepatitis C High blood pressure High cholesterol High-risk pregnancy Migraines We re just a phone call away. Members and care managers develop very personal relationships, sharing both concerns and successes.

13 Health Education Raise Your Health IQ. Knowledge is power. But with so many places to turn for health information, finding a reliable source can be a challenge. Thanks to more than a quarter century of benefits experience and our integration with Intermountain Healthcare, we can give you everything you ll need to become a health genius.

14 5 Current Health News and Tips Let us share insider tips about making the most of your benefits and creating a healthier lifestyle. Our newsletters offer resources on topics ranging from reducing pharmacy costs to relieving stress at work. We ll even stock you up on healthy recipes and fitness tips from our personal trainers and health and wellness experts. Programs for Teens We partner with Intermountain Healthcare to offer LiVe an ongoing public service campaign that educates teens and parents about eating well and living an active lifestyle. The program includes TV commercials, school assemblies, and It s all designed to help kids get off the couch and onto their feet. Break the Habit It s not easy to give up a habit. With over-thephone support, the Quit for Life smoking cessation program helps members quit at their own pace. SelectHealth members have 100 percent coverage; no copay or coinsurance is required. For more information, call 866-QUIT-4-LIFE or visit HEALTH EDUCATION If you have a chronic disease such as diabetes, asthma, or COPD, we ll also send you a newsletter filled with tips about managing your condition. Weight Management Many Intermountain Healthcare hospitals provide classes and individual nutrition counseling Helping Kids Get Fit To fight childhood obesity, SelectHealth created STEP Express SM. This unique program helps fourth-grade students work toward a healthier lifestyle through classroom lesson plans, physical to encourage healthier living and weight management. SelectHealth will reimburse eligible members much of the registration fee upon course completion. Visit weightmanagment for more information. activity, and a fitness challenge.

15 The SelectHealth Difference Caring for Utahns since SelectHealth doesn t just give you a health and wellness plan we become your health and wellness partner. Our experienced, trained professionals are here to help you every step of the way. Online wellness tools and fitness discounts enhance your nutrition and exercise plans. Registered nurses monitor pregnancies and manage chronic diseases. And our local customer service representatives can help you get the most from both your wellness plan and the rest of your coverage.

16 Our Marks of Excellence Our mission is to provide the best coverage at the lowest possible cost. The Intermountain Healthcare Family SelectHealth is an important part of the Intermountain Healthcare system, which includes hospitals and clinics, physician networks, and our insurance plans. We work together to deliver the best service at the lowest possible cost. Our integrated system has been named one of the nation s model healthcare systems, even drawing praise from the White House. 5 Top-Ranked Customer Service Do you need help understanding your benefits or claims? With our one-and-done philosophy, our Member Service representatives work to get your issue resolved with just one call, even if it means following up with your provider or other insurance carriers. And to make sure we re there when you need us, we re available weekdays, from 7:00 a.m. to 8:00 p.m., and Saturdays, from 9:00 a.m. to 2:00 p.m. SelectHealth Member Advocates Our Member Advocates are your provider experts. They can help you find the right doctor for your needs and even schedule an appointment for you. In addition, they re available to help you: Locate urgent care providers Find the closest facility or doctor Select a doctor based on age, training certifications, or languages spoken Understand and maximize your benefits

17 Feel SHwell Today Your health will thank you. To start taking advantage of the SelectHealth Wellness program, visit or call Member Services at (Salt Lake area) or

18 CONTACT US NOTES AND REFERENCES 1. Products and services offered through our member discount program are not covered benefits. These discounts are offered by participating vendors separate from your health plan benefits. SelectHealth does not endorse, guarantee or warrant in any way the products and/or services offered by participating vendors. Discounts and participating vendors may be subject to change without notice. 2. Girion, Lisa. Healthy living could save U.S. $1 trillion, study finds. Los Angeles Times 2 Oct Aug < 3. National Academy of Sciences. The Institute of Medicine. Sleep Disorders and Sleep Deprivation: An Unmet Public Health Problem. 19 Mar Aug < 4. National Business Group on Health. Pregnancy-Related Health. 26 Jan Aug 2009 < 5. Enthoven, Alain and Denis Cortese. Using Value to Curb Health Costs. Washington Post 6 Jun Aug <