Field Service Agreement

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Cameron Jefferson
8 years ago
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1 Parties Section 1 This agreement is entered onto by, henceforth known as (Customer Name) Customer, on (date) and Keri Systems. Site Location Information Section 2 Site Name Site Address City State Zip Site Phone # Site Fax # Installation Practices Section 3 The Customer certifies that all peripherals to the Keri Systems equipment (locks, power supplies, modems, and other associated or integrated devices) conform to the Recommended Peripherals List (P/N: ) or have been approved in writing by Keri Systems Management as listed in Appendix C. The installation techniques applied to the system conform in all aspects to instructions given in the Keri Systems Technical Reference Manual Set. Representation of Installation Section 4 The Customer certifies that the information provided in the attached Site Survey Worksheet(s) (Appendix A) is complete, accurate and true. Charges and Reimbursement Section 5 The Customer understands and agrees to the financial responsibility for the following charges, if it is found that improper installation practices, use of improper equipment, misunderstanding of the system features or functions, misrepresentation of the problems encountered by the Customer, or misrepresentation of the characteristics and parameters of the system have caused the system to operate incorrectly or have caused Keri Systems personnel to misdiagnose the problem. a) All traveling costs (airfare, car rental, fuel etc.) b) $200 per Day for food, lodging and misc. expenses c) $800 per day for labor (minimum of one day if travel times exceeds 1 hour in each direction) Prior to the site visit by Keri Personnel, a non-cancelable, non-reschedulable purchase order (PO) will be placed by the customer to cover the above items. Travel costs will be estimated prior to the visit and adjusted after it has been completed. Payment terms for the order are net 10 days, and shall be guaranteed by a Visa or MasterCard. The customer will not be responsible for any of the aforementioned costs if it is found that the material supplied by Keri is solely responsible for an incorrectly functioning system. Scope of the Agreement Section 6 This agreement represents the complete agreement. No other representations whether oral or written may supercede or modify this agreement except those referenced in Appendix B. Page 1 of

equipment (locks, power supplies, modems, and other associated or integrated devices) conform to the Recommended Peripherals List (P/N: 01840-001) or have been approved in writing by Keri Systems

2 Approvals Section 7 Customer Name Keri Systems Inc. Name and Title Name and Title Signature Date Signature Date Page 2 of

3 End User /Site Information Site Survey Appendix A Customer/site name? Site contact name Date Name of person completing survey PC PC make PC model PC Operating system PC processor type PC Speed Amount of Ram Mb Hard Drive Size Com port used Keri Software Doors Version? Is Badging active on system yes no Language Version English Spanish French Italian other Time zone your located in? is Daylight savings time used yes no Connection to the PC Are you using Sites Mode yes no if yes Number of sites Type of Connection Direct distance from PC to controller # 1 ( distance in Feet) Modem Connection MFG of Modem Model? Speed TCP/IP are you using Lantronix MSS-100 UDS-10 TCP/IP addresses If special initialization string used what is it? Master Controller Is Master Controller earth grounded yes no To what is it grounded Is 485 network using shielded cable the entire length? yes no MFG part # Notes Page 3 of

Is Badging active on system yes no Language Version English Spanish French Italian other Time zone your located in?

4 Site Survey Appendix A Controller Information (please use one page per controller reproduce this sheet as necessary) Controller Type Proximity Wiegand EntraGuard Gold Unit Address Firmware Version PIC Version Serial Number SB-293 attached? yes no Serial Number JP 12 IN OUT Number of readers on this controller Are they set up for IN and OUT Yes No Reader A type Reader B type Reader noise level Reading (Prox. only) RDR A RDR B Readers wired with shielded wire? Yes No Wire Mfg. and model number Is PXL on same or separate power from door lock s Shared Separate PXL Power supply Mfg. and model Amps Lock Type? MFG. Model #? Suppression installed? Yes No Type installed? Location? Is controller earth grounded Yes No point of ground connection? Notes Page of

yes no Serial Number JP 12 IN OUT Number of readers on this controller Are they set up for IN and OUT Yes No Reader A type Reader B type Reader noise level Reading (Prox.

5 Appendix B Modifications to the Agreement Page of

6 Appendix C Additional Equipment Used and Approved by Keri Systems Inc. Page of

Troubleshooting and Diagnostics

Troubleshooting and Diagnostics The troubleshooting and diagnostics guide provides instructions to assist in tracking down the source of many basic controller installation problems. If there is a problem