Enterprise Video Hosting: Introducing the Intel Video Portal

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1 Enterprise Video Hosting: Introducing the Intel Video Portal August 2013 Sara Browning, Social Collaboration Service Owner, Intel IT Chandan Sardeshmukh, Product Manager, Intel IT

2 Legal Notices This presentation is for informational purposes only. INTEL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Intel and the Intel logo are trademarks of Intel Corporation in the U.S. and/or other countries. * Other names and brands may be claimed as the property of others. 2

3 Introduction Intel is a large global company, with over 100,000 employees in 164 sites, spread across 63 countries. The majority of our employees work on virtual teams, collaborating with team members at a variety of locations. To support our culture of collaboration and ensure the free flow of information, we are always looking for new ways to enable our employees to be more productive and increase job satisfaction. We wanted to expand our communication channels beyond the traditional communication methods, such as , conference calls, and shared written documents. 3

Background In addition to using internal blogs, wikis, and forums, our employees also wanted to be able to create and share videos with each other, adding another communication and collaboration tool

4 Background In addition to using internal blogs, wikis, and forums, our employees also wanted to be able to create and share videos with each other, adding another communication and collaboration tool to our toolbox. Supported by consumerization and the availability of small form factors in the enterprise, almost anyone now can quickly and easily create a video. We are embracing a variety of social media methods to ensure the timely and necessary sharing of information. 4

5 5 The Challenge

6 The Challenge Employees initially used internal shared file repositories to host their videos, but this was not an ideal solution. Employees also tried external hosting sites; however, they could not post videos that contained internal-only or confidential information, therefore limiting the type and amount of videos they could share. We needed an internal media solution that could support multiple usage models and support multiple business partners across Intel. 6

7 What We Did: Intel Video Portal We built a robust platform for creating, sharing, and viewing videos within the enterprise. Weekly Video Highlights Section, with Rotating Videos Customized Video Subscriptions Featured Videos Highest-Rated Videos Recently Added Videos Most Viewed Videos 7

8 Features on the Intel Video Portal We included a variety of features our employees could use: Make a new video recording from a webcam Upload existing videos Record desktop actions or a demo, for software training purposes Make a quick recording of verbal instructions Add personal comments to a video Add videos to a personal playlist Easily promote their video through various internal communication websites, newsletters, and various collaboration tools 8

9 Adaptive Streaming Technology A key hurdle to video adoption is the perennial wait for the video chunks to load on slow network connections. We deployed an adaptive streaming technology that dynamically adjusts the video resolution to match the bandwidth fluctuations. 9

10 10 Conducting our Pilot

11 The Pilot After we defined our requirements and built the Portal, we launched a pilot with over 600 participants. Participants in the pilot created 52 separate channels supporting various groups. Examples included specific channels for manufacturing, legal and corporate affairs, IT, sales and marketing, finance, and even a general one called Beyond Work. The participants identified the purpose of the channels as being for training, communications, collaboration, and mixed use. 11

The Pilot The visibility of the channels could be set as either Open, Restricted, or Private. OPEN All authenticated users can access the channel and contribute content.

12 The Pilot The visibility of the channels could be set as either Open, Restricted, or Private. OPEN All authenticated users can access the channel and contribute content. RESTRICTED All users can access the channel, but only specific users can contribute content. PRIVATE Only specific users can access the channel and contribute content. The Intel Video Portal pilot scored top marks by the participants. 12

13 Feedback from Users of the Intel Video Portal The tool is great because it allows people to view the videos in a quicker, streaming manner. Before, we had to post a video to the share drive and people manually downloaded the videos, which can take some time. Now they can click the link and see the video play instantly. I like that it places video assets in a library for easy access to employees all across the enterprise. I have used it to record product demos. Instead of people missing out or me having to do the demo multiple times, now everyone gets the opportunity to get the same info, regardless of schedule conflicts or time zone challenges. We're producing more and more videos to explain our ideas a site like this is critical to host. Video is a great communication tool to show off new Intel user experiences, including how people use touch and gesture as an input method. Video is far more compelling and effective than pictures or presentations. Video is a great tool for communicating new concepts. I say a picture is worth a 1,000 words...a video is worth a 1,000 pictures. 13

14 Benefits of Video We believe this is the next step in the evolution for how we share and collaborate with each other. A video opens up a range of opportunities to improve communication between diverse teams. For some diverse teams, this can be a more productive way to communicate. Videos are more visual and interactive than the written word. Videos can transcend language and cultural differences. Videos can sometimes be used for instructional purposes easier than written instructions. Our employees are continually discovering new and innovative use cases for using video in the enterprise. 14

Employee Benefits of the Intel Video Portal CONSOLIDATED One consolidated site to visit, view, and share videos SHARABLE Share videos easily without sending large

15 Employee Benefits of the Intel Video Portal CONSOLIDATED One consolidated site to visit, view, and share videos SHARABLE Share videos easily without sending large files through the network CUSTOMIZABLE Create a personal playlist of videos that are viewed often Our users are finding innovative ways to collaborate through the Portal. 15

16 Future Plans Based on feedback from our pilot participants, we plan to make additional enhancements to the tool, including: Integrating an easy-to-use video editor tool Adding a speech-to-text engine for automatic tagging, to enhance search engine results Incorporating Digital Rights Management software to allow the sharing of highly sensitive IP Integrating the Portal with our internal employee news site and our intranet search system Enabling access from approved small form factor devices, thus supporting Intel s BYOD (bring your own device) program Creating an external facing version to enable B2B (business-to-business) collaboration 16

17 Learn More Enabling Global Collaboration with Intel-based Infrastructure To enable a collaborative environment that helps to increase employee productivity and build stronger global teams, Intel IT is deploying highperformance mobile PCs, enterprise servers, and an advanced wireless network, along with a variety of collaboration tools. These technologies and tools provide efficiencies that enable our employees to connect and collaborate with team members and business partners around the world. Evolving Social Computing and Collaboration in the Enterprise Intel IT discusses its strategy to boost use of social computing as part of a unified collaboration experience. Our internal social platform has evolved into one of the key tools for collaboration at Intel, facilitating the free flow of information and ideas. 17

initiatives that are accelerating Intel s growth and

18 IT Annual Performance Report 2012 Initiatives and 2013 Priorities Discover Intel IT s strategies and initiatives that are accelerating Intel s growth and delivering business value.

IT@Intel Sharing Intel IT Best Practices with

19 Sharing Intel IT Best Practices with the World IT Papers IT-to-IT Community CIO and IT Perspective Assessment Tools Learn more about Intel IT s initiatives at

20 Thank You

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