Most normal CRM systems are divided into three (but not restricted to) main modules:
|
|
- Samantha Norton
- 8 years ago
- Views:
Transcription
1 What is CRM? CRM means ''Customer Zoho Relationship CRM. Management'', i.e. the concept of a planned and structured means Application of a well thought CRM out implementation strategy combined with implementation of the right CRM In addition, companies that implement a CRM often see substantial improvements in business processes, Sales team collaboration as well as business profit. Most normal CRM systems are divided into three (but not restricted to) main modules: - Marketing - Sales - Customer Service Marketing The Marketing module allows your marketing team to plan both long and short term Marketing related activities within your business. 1 / 5
2 Marketing Planning Marketing Plans can be entered into the CRM and budgets, targets and campaign related tasks can be set against the campaigns themselves. Campaigns can be specific to company size, location, preferred products etc., as all of this information is stored within the CRM. Campaign Management Marketing 'campaigns' might take the form of trade shows, TV ads, magazine commercials, and may target different potential customers, but leads gathered from these campaigns are entered into the CRM, thus giving you an accurate measurement of the success of each marketing campaign. Your CRM can be combined with an e-marketing application to target the right customers with the right products and to analyse their behaviour during an marketing campaign. Over time, you can build up an understanding of what attracts customers to your products/services and how they behave whilst viewing the information in your marketing and in your website. This provides you with a very powerful means of reaching your target audience and giving them best information in the best format. Lead Management A key purpose of a CRM Marketing module is to generate leads for Sales to qualify into real sales and thus revenue for the company. CRM lead management entails managing leads in a structured and organized way, evaluating whether they are worthy of follow up and grading them accordingly in order to convert them in to Sales opportunities for the Sales teams to follow up and close as sales deals. Sales The CRM Sales module helps your Sales Managers structure their Sales team processes from presales through to quotations and deal closure. The CRM allows your Sales teams to capture key customer interactions (calls, meetings, s etc). Sales Managers can then process this data and compare sales quotas against actual sales. In addition, the CRM can automatically alert Sales people with recommended courses of action and provide structured communication templates, decreasing administration and sales ramp time. This is known as automated workflow and can be customized to match your company's sales policy. Opportunity Management Opportunities are potential sales, potential revenue for the company. The CRM helps the Sales 2 / 5
3 team by organizing all the relevant opportunity information into one central database and it helps business managers by giving a real-time window into sales status. Typically information stored on an opportunity is as follows: - Prospective customer company details etc, - Type of sales opportunity and product interest - Expected sales revenue, - Expected sales closing date, - Key people in the sales opportunity and their roles within the deal/company, - Key sales-related dates and milestones In most businesses a sales opportunity will have several stages. For example prospecting, qualification, quotation, negotiation and closed (won) or closed (lost). The opportunity stages can be customized to match your company s sales process. A CRM system helps improve the efficiency of your Sales team as well as relations with your customers during each phase by providing functions to assist the Sales representative in performing suggested sales-related activities and / or using suggested sales-related communication templates, all of which can be predefined by your company's sales policy/process or business model. Many of these can be automated by the CRM Administrator via liaison with the Business Development/Sales Managers, thus structuring the process further, helping to reduce ramp time and saving on Sales Admin time. Here are a few examples of how you might use a CRM in your organisation: Your Sales person has just had an initial meeting with a new prospect he/she can use the CRM to send a polite thank you , stored in the CRM, which pulls all relevant information and can be sent in one or two clicks as opposed to thirty minutes of typing. Sales admin time is greatly reduced and your customer receives a courteous and personalised follow up. An large sales deal has been quoted by one of your Sales team. The CRM can be customized to send automated alerts to the Sales Manager to get involved as well as (for example) an automatic notification with all relevant details to stock control personnel to prepare for production. Or, for example, if an Opportunity is lost, the CRM system can automatically notify the Sales person to enter details of why the deal was lost so your company builds up a Lessons Learned 3 / 5
4 database. These approaches are known as "Guided Sales Methodology" and this is where companies benefit from working with a CRM Administrator / Consultant to assist in making suggestion to improve their business workflow by using the CRM tool. Quotation and Sales Order Management Once opportunities reach a Quotation stage, they can be converted to a quotation and, if they are set to the Closed Won stage, a Sales order. Most CRMs have standard functionality which allow your Sales team to quickly and easily create Quotation or Sales Order from an opportunity and this is then stored against the sales deal for easy reference. Most CRMs, especially those such as Salesforce.com can be integrated to ERP systems if required. Activity Management Activities are such things as Sales calls, meetings, discussions, internal notes, s). Activity Management allows you to log all of your sales activities in one centralised platform, helping you to build a 360 degree view of customer communications. Most CRMs will allow you to synchronise these activities with MS Outlook/Lotus Notes. Customer Service A CRM allows you to effectively manage your company s customer support capability. This too can be customized to suit your business process and help you to provide what is stated in your Warranty based services, thus avoiding SLA (Service Level Agreement) non conformance issues. In addition, they can drastically reduce your support team admin time by building a company knowledgebase which can be used by the support team and even accessed by your customers in a self service portal. CRMs usually include the following customer support functionality: - SLA/Warranty Management - Resource Planning and Scheduling - Solution Management - answers to Frequently Asked Questions (FAQs) - Call Center Management - Collaborative customer support resource management A CRM solution can substantially improve your business processes, provide visibility into critical business intelligence and make your teams more efficient. 4 / 5
5 If you are interested in learning more about how a CRM could benefit your business, please send us your information here and we will be happy to give you a FREE CRM consultation and personalised recommendation. 5 / 5
Zoho CRM. Getting Started. Guidelines for Beginners
Zoho CRM Getting Started Guidelines for Beginners - 1 - Getting Started on Zoho CRM Welcome to Zoho CRM, an On-demand Customer Relationship Management (CRM) software for managing your customer relations
More informationSecond CRM CRM Solution for Small Companies
Second CRM CRM Solution for Small Companies Technologize Your Business TM Introductory Presentation June 2010 Agenda Second CRM On Demand CRM Solution Introduction Second CRM Features Pricing, Implementation
More informationSMART CRM Desk for Service Sector. Solution for Customer Relationship Mgmt (CRM) in Service Industry
SMART CRM Desk for Service Sector Solution for Customer Relationship Mgmt (CRM) in Service Industry SMART CRM Desk for Service Sector A unique solution for the aftermarket warranty and service operations,
More information35 Examples How Sales Teams Benefit from Microsoft Dynamics CRM
35 Examples How Sales Teams Benefit from Microsoft Dynamics CRM Achieving Growth Targets 1. Managing Sales Goals Sales teams need to know how they re performing in comparison to their sales goals. Are
More informationSage CRM. Communicate, Collaborate, Compete with Sage CRM
Sage CRM Communicate, Collaborate, Compete with Sage CRM FEATURES AT-A-GLANCE FOR ALL USERS Easy to use with fresh look and feel Fully customisable interactive dashboard End-user personalisation of interface
More informationOrganise Your Business
Organise Your Business Second CRM On Demand Customer Relationships A Functional Introduction Presentation January, 2013 Organise Your Business Second CRM On Demand Customer Relationships Designed for Small
More informationReal Estate Leasing Made Easy. Powered by Sage CRM
Real Estate Leasing Made Easy Powered by Sage CRM EXECUTIVE SUMMARY Comprehensive web based end-to-end Solution for Real Estate Companies Dashboard showing Key Performance Indices and alerts Maintain high
More informationSage CRM Focused Sales Management
Sage CRM Focused Sales Management Equipping your sales team with the complete customer information and the necessary tools to enable them to do their job effectively is very important. Sage CRM empowers
More informationOpenERP at a Glance. Open Source: OpenERP is committed to Open Source. The software is published under the AGPL licence
OpenERP at a Glance OpenERP is a comprehensive suite of business applications including Sales, CRM, Chatter, Project management, Warehouse management, Manufacturing, Accounting and Human Resources. Complete
More informationTargeted Marketing Effectiveness with the Sage 200 Suite
Targeted Marketing Effectiveness with the Sage 200 Suite Gaining a deeper understanding of your customers and their buying behaviour is critical in today s competitive marketplace. The Sage 200 Suite provides
More informationCRM s are used to grow and Retain Relationships. In today s market, the winning competition are using the CRM advantage..
CRM s are used to grow and Retain Relationships. In today s market, the winning competition are using the CRM advantage.. What is a CRM? Customer Relationship Management software handles communication
More informationHow CRM Solves These 5 Business Challenges
How CRM Solves These 5 Business Challenges Here are 5 examples to demonstrate why organisations implement Customer Relationship Management strategies, and how professionally implemented CRM systems resolve
More informationOrganise Your Business
Organise Your Business Second CRM On Demand Customer Relationships A Business Introduction Presentation June, 2013 Organise AND Improve What is Business Improvement Boosted win rates by 27% Improved sales
More informationCRM Sales Opportunity Management
CRM Sales Opportunity Management Bizagi Process Modeler www.bizagi.com Table of Contents CRM Sales Opportunity Management... 4... 4 1.1 Process Elements... 5 Register Opportunity... 5 Enable Reminder and
More informationIntroduction to Sage ERP X3 v7
v7 1 2 3 4 5 6 7 Usability Mobility Control Intelligence Responsiveness Profitability Expansion Intuitive design, Web user interface Mobile access from any device Comprehensive functionality, end-to-end
More informationSageCRM: For Finance, Customer Care and Process Management
SageCRM: For Finance, Customer Care and Process Management CRM is now included with Sage ERP Accpac Presenter: Rob Lawson Sage Agenda What is CRM? Why CRM? What challenges can CRM address for the different
More informationFast Track: Applications in Microsoft Dynamics CRM 2015 / CRM Online (Microsoft Training Course: F1082) - 2 days
Fast Track: Applications in Microsoft Dynamics CRM 2015 / CRM Online (Microsoft Training Course: F1082) - 2 days TARGET AUDIENCE This course provides both an introduction to Microsoft Dynamics CRM 2015
More informationMARKETING AUTOMATION: HOW TO UNLOCK THE VALUE OF YOUR CRM DATA
: HOW TO UNLOCK THE VALUE OF YOUR CRM DATA Kynetix Technology Group Introduction People who remember using a Rolodex to keep track of their clients consigned this little piece of history to the back of
More informationHow To Manage A Sales Force Management System
FS CRM Solution = Customer Relationship Management = After Sales Support = = Marketing = Sales = Customer Service = Inventory = The FS CRM is a cloud hosted on demand solution that caters to all your customer
More informationTechnologize Your Business
Technologize Your Business Second CRM On Demand Customer Relationships September, 2011 Problem How to Raise the Game? Malaysian Market is small, export is the key growth driver, but barring the top companies,
More informationMavin CRM CUSTOMER RELATIONSHIP MANAGEMENT
Mavin CRM CUSTOMER RELATIONSHIP MANAGEMENT What is CRM? Introduction Mavin CRM CRM is an enterprise wide business strategy designed to learn about customer s needs and behaviors to organize and manage
More informationIntroduction to Customer Relationship Management (CRM) Systems
Introduction to Customer Relationship Management (CRM) Systems CRM systems give organisations the technology and business processes to easily identify, acquire and retain profitable clients. CRM applications
More informationWHITEPAPER MARKETING COMMUNICATION AND CRM
WHITEPAPER MARKETING COMMUNICATION AND CRM WHITEPAPER MARKETING COMMUNICATION AND CRM 2 ABOUT Nowadays, it is essential for a company to have a defined and efficient marketing strategy. Implementing such
More informationSage CRM with Sage ERP MAS 90 March Madness Lunch & Learn 2012
SAGECRM - INCLUDEDIN SAGEMAS 90 V4.5 PRESENTED BY JEFF ROSE WHAT IS INCLUDEDWITHMAS 90/200 4.5 SageCRM Software and Licenses Included with MAS 90/200 SageCRM 200 Server License $3,995 if purchased separately
More informationSiebel CRM Loan Origination Siebel CRM Loan Origination enables financial institutions to successfully manage customer relationship throughout the entire consumer loan origination process across all communication
More informationJOB DESCRIPTION. Email Marketing Officer Marketing and Communications
JOB DESCRIPTION Job Title: Division: Department/Region/Section: Location: Reports to: Responsible for: Grade: Email Marketing Officer Marketing and Communications Digital Media Southwater, HQ Digital Marketing
More informationManaging Customer Relationships with SAP Business One
SAP Brief SAP s for Small Businesses and Midsize Companies SAP Business One Objectives Managing Customer Relationships with SAP Business One Win new customers and forge better relationships Win new customers
More informationSecond CRM ON Demand CRM Solution
Second CRM ON Demand CRM Solution Business Plan Presentation April, 2010 Agenda Second CRM On Demand CRM Solution Introduction Second CRM Business Plan SoftSolvers Technologies Q n A 2010 Soft Solvers
More informationCRM Solutions. Banking Sector
CRM Solutions Banking Sector BY COMMUNICATION PROGRESS Agenda Changing Sales/Marketing Trends Distinct Markets Banks Strategic Goals Introduction to CRM CRM as a Business Strategy Design an effective segmentation
More informationBenefits to you. Account & Contact Management. Sales & Quotations Marketing & Campaigns Customer Service & Support Project & Event Management
Account & Contact Management Sales & Quotations Marketing & Campaigns Customer Service & Support Project & Event Management Benefits to you Work as a team see a unified view of each customer accessible
More informationCase Management. itouch Vision. This document gives an overview of Case management and discusses the different features and functionality.
itouch Vision Case Management This document gives an overview of Case management and discusses the different features and functionality. For further information about implementation and pricing please
More informationWTM IT Limited http://wtmit.com. WTM SalesGrow CRM Grow your Sales & Business An Essential CRM Solution delivery quickly and affordably
WTM SalesGrow CRM Grow your Sales & Business An Essential CRM Solution delivery quickly and affordably SalesGrow CRM WTM SalesGrow CRM helps organizations differentiate their businesses to achieve maximum
More informationsetup and provide drill-down capabilities to view further details on metrics and dynamic updates for a real-time view of your business conditions.
Workflow Automation Build a competitive advantage with automated processes and increased business visibility While the competition struggles with manual processes, queries and reports on customer interactions,
More informationPersonalised view of metrics for an instant snapshot of your business. Wizard-Driven Dashboards
Workflow Automation Build a competitive advantage with automated processes and increased business visibility While the competition struggles with manual processes, queries and reports on customer interactions,
More informationCRM Comparison Guide. Microsoft Dynamics CRM and Act! compared
CRM Comparison Guide Microsoft Dynamics CRM and Act! compared Microsoft Dynamics CRM is a full featured relationship management system that connects teams to a single data source and automates routine
More informationINFOTRONICS Joomla-Vtiger Integration
affiliate with INFOTRONICS Joomla-Vtiger Integration MR.THAMMATHAT SRIPEN MANAGING DIRECTOR 0819388500 affiliated with Email : Thammathat@infotronics.co.th MSN : thammathat@hotmail.com twitter : @thammathat
More informationCustomer Relationship Management
P R I S M Invoice Campaign Delivery Sales Order CRM Lead Opportunity Purchase Order Quote Customer Relationship Management PRISM SalesPRO - CRM. DONE SIMPLY. Reports & Dashboards E-mail Campaigns CRM Automatic
More informationWhite Paper: 4 Key Factors that Define a True Unified Agent Desktop
White Paper: 4 Key Factors that Define a True Unified Agent Desktop To help businesses understand the different definitions and levels of functionality, mplsystems has summarised 4 key factors that they
More information... ... www.tracker-rms.com +44 (0) 8451 262 300 contact@tracker-rms.com CRM
.. TrackerRMS Customer relationship management The foundation component of TrackerRMS offers an all-in-one solution that can be applied to any type of business that require a mechanism for tracking customer
More informationTable of Contents. Introduction. Audience. At Course Completion. Prerequisites
Table of Contents Introduction Audience At Course Completion Prerequisites Microsoft Certified Professional Exams Student Materials Course Outline Introduction This one-day course explores the Microsoft
More informationCUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND TECHNOLOGIES
CUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND TECHNOLOGIES Chapter 14 Sales force automation Sales force automation definition Sales Force Automation is the application of computerised technologies to
More informationFocused Sales Management
Focused Sales Management Make the most of every sales opportunity. directs your sales efforts towards the most profitable, most winnable deals, and helps you make the most of cross-selling and upselling
More informationPlan Create Deliver OVERVIEW THIS IS HOW DST EMAIL WORKS
DSTEMAIL OVERVIEW Get the most out of your email communications. Let our professional team design stunning, fully responsive emails for your brand, set up and manage your mailing lists, deliver and track
More informationPIVOTAL FOR GRANT MANAGEMENT
PIVOTAL FOR GRANT MANAGEMENT DATA SHEET Granting requires you to have robust processes to manage and assess eligibility of applicants and their applications, and balancing this off against demands for
More informationend to end marketing automation
end to end marketing automation C O N S U L T I N G I M P L E M E N T A T I O N D E V E L O P M E N T O P T I M I S A T I O N T R A I N I N G S U P P O R T Act-On Marketing MARKETING MADE EASIER. MORE
More informationCorporate websites, the cornerstone of your digital marketing strategy.
Corporate websites, the cornerstone of your digital marketing strategy. Never before have companies had so many different ways of reaching their target audience. Social networks, new technologies and the
More informationExceptional Customer Service
Exceptional Customer Service Deliver fast, efficient customer service Winning a new customer is only the beginning of what should be a long and profitable relationship. But keeping customers happy means
More informationIMAGINE... Everything You Expect From CRM Integrated Email Marketing. And More! Email marketing campaigns that...
IMAGINE... Instantly notify you who is interested Advise your sales team at the moment of interest Alert them by text or email to enable immediate follow-up Everything You Expect From CRM Integrated Email
More informationc360 Product Catalog
c360 Product Catalog Built on Microsoft Dynamics CRM 2011 c360 Solutions Inc 2002 Perimeter Summit Blvd Suite 700 Atlanta, GA 30319 Toll Free Product Sales 888.929.3670 E-mail sales@c360.com c360 PRODUCTS
More informationSugarCRM for Law Firms A Whitepaper
SugarCRM for Law Firms A Whitepaper Summer 2010 Prepared by David Gilroy (Sales & Marketing Director) Conscious Solutions Limited Royal London Buildings, Baldwin Street, Bristol, BS1 1PN Tel: 0117 325
More informationGuidelines for CRM Implementation
Guidelines for CRM Implementation For the Small and Medium Sized Businesses (SMB), the customer really is king. SMBs that do not develop a customer focused sales approach or customer-centric approach,
More informationAquaCRM VERSION COMPARISON
AquaCRM VERSION COMPARISON AquaCRM 2015, released October 1, 2014, includes many new features and enhancements designed to deliver increased flexibility, intelligence, and security. Sales ( 300 Baht/User
More informationHow To Manage A Business
(Client Relationship Management) Intended for all services, these applications let you better know your customers, better qualify them to better meet their needs and increase sales. Thanks to the definition
More informationAccpac ERP for transport. - The Integrated Journey
Accpac ERP for transport - The Integrated Journey Accpac ERP for transport Accpac ERP for transport - The Integrated Journey In the world of rising fuel costs, expensive spare parts and limited skilled
More informationCopyright 2011 - Bizagi. CRM Sales Opportunity Management Construction Document Bizagi Process Modeler
Copyright 2011 - Bizagi CRM Sales Opportunity Management Bizagi Process Modeler Table of Contents CRM- Sales Opportunity Management... 4 Description... 4 Main Facts in the Process Construction... 5 Data
More informationSecond CRM CRM Solution for Mid size Companies
Second CRM CRM Solution for Mid size Companies Technologize Your Business TM Introductory Presentation June 2010 Agenda Second CRM On Demand CRM Solution Introduction Second CRM Features Pricing, Implementation
More informationEVOLVE Customer Relationship Management
EVOLVE Customer Relationship Management With EVOLVE CRM, optimize your sales resources, reduce administrative costs and achieve constistent customer-oriented busieness process Organization and deliver
More informationModule 1 Concept & Navigation
PSA 2015 Step by Step Guide Module 1 Concept & Navigation 1.1 Vision and Concept 1.2 Navigation PSA 2015 (Release 2.3.0.243) PSA 2015 Step by Step Guide is published by Assistance Software. All rights
More informationCRM. Fully understand your customer by putting them at the heart of what you do
CRM Fully understand your customer by putting them at the heart of what you do Documotive CRM Today s challenging environment means that understanding the needs of your customers and having instant access
More informationBuild Contacts, Manage Relationships, Get Results
Build Contacts, Manage Relationships, Get Results ACT! is the world s best selling contact management software with over 120,000 UK registered users. By using Sage ACT!, individuals, small businesses and
More informationCustomer Relationship Management Overview Document. for Sage 100 ERP
Customer Relationship Management Document for Sage 100 ERP 2012 Sage Software, Inc. All rights reserved. Sage Software, Sage Software logos, and the Sage Software product and service names mentioned herein
More informationPEOPLESOFT HELPDESK FOR HUMAN RESOURCES
PEOPLESOFT HELPDESK FOR HUMAN RESOURCES Today s Human Resource organizations are faced with the challenge of providing rapid and high quality customer service to their workforce while containing or reducing
More information8 Ways CRM Can Improve Your Small or Medium Business
8 Ways CRM Can Improve Your Small or Medium Business In more than thirty years of years working in sales and sales consulting I ve been exposed to the broad challenges that all sales organizations face.
More informationSapphireIMS Service Desk Feature Specification
SapphireIMS Service Desk Feature Specification All rights reserved. COPYRIGHT NOTICE AND DISCLAIMER No parts of this document may be reproduced in any form without the express written permission of Tecknodreams
More informationiextensions CRM v6.3 Marketing Datasheet
iextensions CRM v6.3 Marketing Datasheet What Does iextensions CRM Do for Marketing? Helps Me Effectively Manage and Measure the Success of My Marketing Campaigns Overall Benefits: Lets me plan, develop
More informationSage CRM Workflow: Design the Ultimate Customer Experience
Sage CRM Workflow: Design the Ultimate Customer Experience Table of Contents Introduction... 3 How Does Workflow Automation Impact My Business?... 4 Reduce administrative errors... 4 Improve business process
More informationLead Management CRM Marketing Automation Powerful. Affordable. Intuitive. gold-vision
Unify your communications with Gold-Vision, a fully featured CRM solution with customer Contact, Sales, Marketing, Projects and Events. Gold-Vision stands out from the crowd with interactive dashboard
More informationThe Intelliverse Way - Finding, Closing, and Nurturing Sales Leads
The Intelliverse Way - Finding, Closing, and Nurturing Sales Leads Lead generation is about so much more than making a sale. In order to have the most devoted and profitable leads, you need to follow a
More informationBUSINESS PROCESS Automation For Customer Loyalty PMS CRM CCD CEBP
BUSINESS PROCESS Automation For Customer Loyalty BI UC PMS CRM CCD CEBP Customer Relationship (CRM) The CRM system can be used to coordinate the work of sales, marketing and service staff and to increase
More informationChallenges / Benefits of Business Service Management
Challenges / Benefits of Business Service OMNINET Facts and Figures: German based Software Company >15 years OMNITRACKER >400 man-years development included >50.000 concurrent clients installed Business
More informationAMA Marketing Effectiveness Online Seminar Series. Bob Wallach American Marketing Association
AMA Marketing Effectiveness Online Seminar Series Bob Wallach American Marketing Association A wealth of information is available for marketing professionals at www.marketingpower.com The #1 marketing
More informationSage CRM Targeted Marketing Effectiveness
Sage CRM Targeted Marketing Effectiveness Gaining a deeper understanding of your customers and their buying behaviour is critical in today s competitive marketplace. Sage CRM provides powerful tools for
More informationCMS Distribution CASE STUDY. Version: ed05 Copyright Gauri Ltd. All rights reserved. Unauthorised copying, duplication or reproduction is restricted.
CMS Distribution CASE STUDY Version: ed05. Unauthorised copying, duplication or reproduction is restricted. 1 / 7 About CMS Distribution CMS is the largest independent, value added distributor of IT data
More information31 Examples of how Microsoft Dynamics CRM Integrates with Marketing Automation
31 Examples of how Microsoft Dynamics CRM Integrates with Marketing Automation Manage Email Campaigns In-House 1. Quickly Design Emails Save time creating marketing emails using drag and drop template
More informationEvolution of CRM. What is CRM? CRM at it s Core is. Sage CRM PC Retreat 2013. www.martinandassoc.com 1. Agenda. What is CRM? Why CRM?
PC Retreat 2013 : 360 view of your business. For the following teams in your organization Executive, Sales, Finance, Marketing Customer Care and Process Management ( is now included with Sage 100 ERP)
More informationHosted CRM Comparison Guide. Focus Research March 2009
Hosted CRM Comparison Guide Focus Research March 2009 Focus Research 2009 Salesforce.com Inc. SalesBoom Sage Software RightNow Technologies Inc. Oracle Salesforce On Demand CRM, SageCRM.com RightNow CX
More informationXC01 XA CRMi Introduction
XC01 XA CRMi Introduction David Foster, Business Solutions Consultant Copyright 2010 Infor. All rights reserved. CRMi Definition Why is there CRMi? Manufacturing customers need CRM functionality Manufacturing
More informationServiceDesk Plus On-Demand QUICK START GUIDE
ServiceDesk Plus On-Demand QUICK START GUIDE ServiceDesk Plus On-Demand is an online help desk software built on the ITIL framework with integrated asset management. It is available in 15 different languages
More informationE-CRM Electronic Customer Relationship Management
What is ecrm? Unit II E-CRM Electronic Customer Relationship Management E-CRM Electronic Customer Relationship Management CRM over the internet. CRM is corporate strategy composed of Applications, Technology
More informationCompare your version to Maximizer CRM 12
Compare your version to Features: Account and contact LinkedIn integration Time icalendar integration Task and automation Sales force automation & forecasting Marketing campaign automation & Customer service
More informationThe Advantages of Using Support Desk Pro
Low-key Admin High Profile Service REDUCE YOUR RESPONSE TIME INCREASE YOUR QUALITY OF SERVICE Quotation Management Spend More Time Converting Quotes than Creating Them Support Desk Pro is a Service Management
More informationCustomer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012
What s New Maximizer CRM 12 Features New Mobile Access User Interface Enhanced Mobile Access Appointment Management Enhanced Web Access User Interface Improved Web Access Speed & Navigation LinkedIn Integration
More informationEmail Media: CRM opportunities from employee email traffic $ CONVERSION RETENTION PERSONALISATION PROFILING
Email Media: CRM opportunities from employee email traffic $ CONVERSION RETENTION PERSONALISATION PROFILING CRM opportunities from employee email traffic No matter how sophisticated a company s CRM programme
More informationSecond CRM On Demand CRM Solution for Mid size Companies
Second CRM On Demand CRM Solution for Mid size Companies Technologize Your Business TM Introductory Presentation May 2010 Agenda Second CRM On Demand CRM Solution Introduction Second CRM Features Pricing,
More informationPivotal CRM: The Market s Most Innovative CRM Solution
Pivotal CRM: The Market s Most Innovative CRM Solution Pivotal CRM: Microsoft Partner of the Year Why Your Business Will Love Pivotal CRM BUSINESS INNOVATION What Is Business Innovation? Business innovation
More informationManageEngine SupportCenter Plus 7.7 Edition Comparison
ManageEngine SupportCenter Plus 7.7 Edition Comparison Detailed Comparison of SupportCenter Plus 7.7 Editions. Zoho Corporation Official Document. ManageEngine is a part of Zoho Corporation ( Formerly
More informationCRM for Business Intelligence
CRM for Business Intelligence Real-time visibility into your business Strategise effectively and make informed business decisions with timely, accurate insight into your organisation. Maximizer CRM 2015
More informationEnterprise Grade CRM on Cloud
www.efffiasoft.com TAKE YOUR BUSINESS TO THE NEXT LEVEL WITH EFFIASOFT S Enterprise Grade CRM on Cloud Customer Relationship Management A comprehensive, easy-to-use, customizable and integrated solution
More informationThe Beginner s Guide to CRM
The Beginner s Guide to CRM Customer relationship management can sound intimidating to small- and mid-sized businesses. After all, if your company only has a handful of customers, why do you need a dedicated
More informationName of the system: Accura Supply Chain Name of the company offering it: Accura Software Link to website: http://www.accurasoft.
Seydi Abdishev, Activity #5, ID:100071130 1. Supply Chain Management Systems Name of the system: Accura Supply Chain Name of the company offering it: Accura Software Link to website: http://www.accurasoft.com/
More informationPaperless Business Management. igreen T.FAT. Customer Relationship Management. Better way To Manage Your Enterprise
Paperless Business Management igreen T.FAT Customer Relationship Management Better way To Manage Your Enterprise About Suchan Software A Mumbai based IT company. Presenting our own in-house Software; tried
More information3dCart Shopping Cart Software V3.X CRM Guide
INTRODUCTION 2 ENABLE CRM 2 CRM SETTINGS 3 CUSTOMER INITIATED CRM 5 PROCESS CRM 7 CLOSE CRM 9 MERCHANT INITIATED CRM 11 END YOU VE REACHED THE END OF THIS GUIDE. 13 CONTACTING 3DCART 13 Page 1 of 13 Introduction
More informationSage 200 v4.10 What s New At a Glance
Sage Business Partner: IDL Systems Limited Sage 200 v4.10 What s New At a Glance Tel: 0845 092 0926 Email: sales@idlsystems.co.uk Web: www.idlsystems.co.uk Introducing the Sage 200 Platform The Sage 200
More informationCustomer Flow Management with a Round Robin Queuing System
Customer Flow Management with a Round Robin Queuing System Efficiently Managing Walk-ins and s Lowering Lobby Wait Time and Providing an Improved Customer Experience Introduction Managing lobby wait times
More informationProfessional CRM Support
Professional CRM Support Professional CRM Support Maximising the benefit from your CRM investment The CRM Business is proud to work with our clients to deliver great CRM Solutions. We understand that once
More informationAdapting a CRM system for your business
Adapting a CRM system for your business www.pcr-ltd.co.uk 1 PCR Computers Ltd 4 The Pavilions, 31-33 Brighton Road, South Croydon, Surrey CR2 6EB Tel: +44 (0) 208 681 0000 Fax: +44 (0) 208 681 0009 Executive
More informationPIVOTAL CRM FOR INSURANCE BROKERS
PIVOTAL DATASHEET PIVOTAL CRM FOR INSURANCE BROKERS Life and Health Insurance Employee Benefits Domestic and Commercial Motor Vehicle Marine Pivotal CRM for Insurance Brokers provides a powerful out of
More informationWORKFLOW TRAINING MANUAL
WORKFLOW TRAINING MANUAL BluWave crm Page 1 Contents 1. INTRODUCTION... 3 Why is Automation of Sales Marketing Process Important?... 3 What types of processes can be automated in sales and marketing?...
More informationThe 4 Key Actions That Define and Build A Sales Funnel That Won t Leak
The 4 Key Actions That Define and Build A Sales Funnel That Won t Leak We do the Heavy Lifting for You Today s Speakers Matt Smith @3FORWARD Co-Founder, EVP, 3FORWARD Strategic Sales Expert 25 years sales
More information14.95 29.95. 3 Unlimited. Click4Assistance - Package Comparison. The Packages...
The Packages... Lite Low cost, entry level live chat software, available for small businesses with a single operator. This option allows unlimited chats, and offers a great range of button images and chat
More information