PREFACE. 44 p. PARB PIM LTD., PART. 296 Soi Jarunsanitwong 40. and to prepare for the external quality assessment.

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3 ManuafortheInternaQuaityAuranceforHigherEducationIntitution : Commiion on Higher Education, Minitry of Education : Bangkok, Thaiand 2008 PREFACE 44 p. The Higher Education Interna Quaity Aurance Committee ha the reponibiitie of deviing poicie, criteria, and procedure to upport, enhance, and deveop the interna quaity aurance proce amongt higher education intitution. Firt Edition : 3,000 copie, February 2008 The Commiion on Higher Education ha witneed the deveopment of tandard for practice in auring educationa quaity in the pat few year in repone to the Nationa ISBN : Education Act 999 (2 nd amendment in 2002) uch a the Nationa Education Standard, the Higher Education Standard and the Standard Criteria of Higher Education Curricuum. Hence, Pubihed by : Commiion on Higher Education Minitry of Education 328 Sri Ayutthaya Road., Phaya Thai, Rajathavee, Bangkok Thaiand 0400 Webite : Te. (662) Fax. (662) the Commiion on Higher Education ha deveoped a comprehenive et of Education Quaity Aurance Indicator that cover a quaity component a mentioned in the Miniteria Reguation Regarding Interna Sytem, Criteria, and Procedure for Higher Education Quaity Aurance (2003). Thee indicator can ae a dimenion of the ytem, baance a adminitrative perpective, and in accordance to a Standard etabihed, incuding the Externa Quaity Aurance Indicator pecified by the Office for Nationa Education Standard and Quaity Aement (ONESQA, Thaiand) and the Office of the Pubic Sector Deveopment Commiion (OPDC). The Commiion on Higher Education ha approved the impementation of thee indicator to improve the effectivene in education adminitration Printed at : PARB PIM LTD., PART. 296 Soi Jarunanitwong 40 and to prepare for the externa quaity aement. Jarunanitwong Road, Bangyeekhan, Bangpad, Bangkok Thaiand 0400 Te. (662) , (662)

4 The Commiion on Higher Education ha prepared thi Interna Quaity Aurance Manua for higher education intitution a an objective guidance for the improvement of education adminitration. The Commiion hope thi document can contribute to the producing of educated and quaified graduate a we a other output that match the need of the ociety and contribute to the nation' utained deveopment. Dr. Krianapong Keeratikorn Secretary - Genera of Commiion on Higher Education June,2007 Tabe of Content Preface Tabe of Content Lit of Figure Lit of Tabe. The Neceity for Interna Quaity Aurance in Higher Education 2. The Reationhip between Education Standard and Quaity Aurance 3. The Interna Quaity Aurance 3. The Miniteria Reguation regarding the Sytem, Reguation, and Method for Interna Quaity Aurance Objective of the Interna Quaity Aurance 3.3 The Deveopment of Sytem and Mechanim for the Interna Quaity Aurance 4. Indicator and Criteria Deveopment Approache for the Interna Quaity Aement of the Commiion on Higher Education 4. Rationae 4.2 Method for Indicator and Criteria Deveopment 5. Indicator for the Interna Quaity Aurance for Higher Education Intitution 6. The Reationhip between the Interna Quaity Aurance and the Externa Quaity Aement 7. The Proce for Interna Quaity Aement of Higher Education Intitution 7. Method in Managing the Interna Quaity Aement 7.2 Procedure for the Interna Quaity Aement Page

5 Lit of Figure Lit of Tabe Page Page Figure The Reationhip between the Education Standard, Reevant Reguation 5 Tabe A Summary of Indicator for Interna Quaity Aurance in Higher Education Intitution 5 and the Quaity Aurance Sytem Caified into 9 Quaity Component Figure 2 The Reationhip between the Interna Quaity 24 Tabe 2 A Summary of Indicator for Interna Quaity 6 Aurance and the Externa Quaity Aement Aurance in Higher Education Intitution Caified by Standard of Higher Education Tabe 3 A Summary of Indicator for Interna Quaity Aurance in Higher Education Intitution 7 Caified by Management Perpective Tabe 4 The Cyce for the Organization of the Interna Quaity Aement for Higher Education 26 Intitution

6 Manua for the Interna Quaity Aurance for Higher Education Intitution Interna Quaity Aurance for Higher Education Intitution. The Neceity for Interna Quaity Aurance in Higher Education Higher education intitution in Thaiand have 4 main miion: (a) to organize teaching and earning proce, (b) to conduct reearch tudie, (c) to provide academic ervice to the ociety, and (d) to preerve art and cuture. A quaity aurance ytem i needed for higher education intitution to ucceed in thee miion and to meet both hort-term and ong-term objective to deveop the Nation. Moreover, there are many interna and externa factor that accentuate the need for a higher education quaity aurance ytem. Thee factor are a foow:. The quaity eve of higher education intitution and graduate tend to be inequitabe due to increaing number of newy etabihed intitution. 2. The intene competition for quaity of educationa management and graduate among dometic and internationa higher education intitution. 3. Higher education intitution need to deveop body of knowedge in order to gain recognition in the goba educationa community for future internationa cooperation and nationa deveopment. 4. Higher education intitution need to etabih confidence in the community that they can produce capabe graduate to compete in the internationa context. 5. Higher education intitution have to provide pubic information for the benefit of tudent, empoyer, parent, government and the citizen.

7 2 Manua for the Interna Quaity Aurance for Higher Education Intitution Manua for the Interna Quaity Aurance for Higher Education Intitution 3 6. The ociety demand for a tranparent and accountabe higher education ytem. 7. The Nationa Educationa Act 999 (2 nd amendment in 2002) require a education intitution to etabih interna quaity aurance ytem. Moreover, the office for Nationa Education Standard and Quaity Aement to certify educationa tandard and ae intitution' quaity i etabihed. 8. The cabinet agreed in the meeting hed on October 26, 2004 to etabih et of Nationa Education Standard propoed by the Minitry of Education. Every education intitution in every eve i ubjected to ue thee tandard a their guideine for education adminitration. 9. The Minitry of Education ater announced the Higher Education Standard on Augut 7, 2006 for ue a the nationa framework to impement tandard ytem for a unit in higher education intitution. 2. The Reationhip between Education Standard and Quaity Aurance Section 5 in the Nationa Education Act 999 (2 nd amendment in 2002) regarding the Educationa Adminitration and Management tate in artice 3 that the Minitry of Education i authorized to promote and upervie education in a categorie and eve a we a to et poicy, pan and education tandard. The cabinet approved the Nationa Education Standard uggeted by the Minitry on October 26, 2004 to pecify the preferred quaification and tandard in a education intitution. Thee are ued a the bai for promoting, uperviing, auditing, aeing, and auring the quaity of education ytem. Artice 34 in the Act determine that the Commiion on Higher Education, which i under the Minitry of Education, ha the reponibiity to device tandard for higher education which houd be in ine with the Nationa Economic and Socia Deveopment Pan and the Nationa Education Standard. Therefore, to compy with the Nationa Education Act, the Commiion on Higher Education ued the Nationa Education Standard a the guideine to et poicie and tandard of practice for higher education intitution. The Higher Education Standard decribe the purpoe and principe of the education adminitration among higher education intitution in Thaiand. It i created in uch a way to upport the divere group and categorie of higher education intitution o that a intitution can utiize the Standard and et their own miion and tandard of operation. The Higher Education Standard pubihed in the announcement of the Minitry of Education on Augut 7, 2006 conit of 3 tandard which are (a) Standard for the Quaity of Graduate, (b) Standard for Adminitration in Higher Education, and (c) Standard for Etabihing and Deveoping Knowedge Baed and Learning Baed Society. Each Higher Education Standard i reated to the Nationa Education Standard o that it can fufi the purpoe and principe of the nationa education adminitration program. Furthermore, the Commiion on Higher Education ha et other tandard that are extended to cover other area uch a tandard criteria of higher education curricuum, tandard criteria for tudent affair, Criteria for Aking Permiion to offer and manage Degree Program in the Ditance Education Sytem, and higher education quaification framework. Thee tandard woud ait higher education intitution to deveop academic arena and

8 4 Manua for the Interna Quaity Aurance for Higher Education Intitution Manua for the Interna Quaity Aurance for Higher Education Intitution 5 profeion a we a to promote the quaity and tandard of the education adminitration in the higher education eve to the goba tandard. Figure : The Reationhip between the Education Standard, Reevant Reguation and the Quaity Aurance Sytem To maintain education quaity and tandard among a educationa eve and categorie, the Nationa Education Act provide in ection 6 to et up a ytem to aure the education quaity. Thi ytem conit of two ub ytem, interna and externa quaity aurance ytem. The interna quaity aurance aim at creating a ytem and mechanim to contro, audit and ae operation of intitution to compy with each intitution' poicie, purpoe and eve of quaity etabihed by the intitution and/or governing authoritie. The interna quaity aurance i a mandatory part of the education adminitration proce that houd be maintained on an ongoing bai. On the other hand, the externa quaity aurance i the aement performed by the Office for Nationa Education Standard and Quaity Aement (Pubic Organization) or ONESQA. A education intitution are ubjected to be aeed by externa agent at eat once every 5 year. The reationhip between the education tandard, reevant reguation and the quaity aurance ytem are hown in figure. Higher Education Standard Reguation tooveree thatthe tandard are maintained Standard Deirabe characteritic of the Thai peope a both citizen of the country and member of the word community 3. The Interna Quaity Aurance Standard Standardforthe quaity of graduate Nationa Education Standard Standard2 Guideine for educationa proviion Before the Nationa Education Act 999, the Minitry of Univerity Affair (now known a the Commiion on Higher Education) wa aware of the importance of quaity aurance ytem hence it tated poicie and practice for higher education quaity aurance ince 996 for ue a the framework among higher education intitution. Thee poicie and practice were drawn under three important piar: Academic Freedom, Intitutiona Autonomy, and Accountabiity. But after the Nationa Education Act 999 (2 nd amendment in 2002) wa in effect, it identifie that the interna quaity aurance houd be practiced by education intitution aong with reevant governing authoritie. The Commiion on Higher Education ha to propoe a miniteria Standard2 Standardfor adminitration in highereducation The interna and externa quaity aurance The quaity of educationa product Standard3 Standardforetabihingand deveopingknowedgebaed and earning baed ociety Standard3 Guideine for creating earning ociety/knowedge ociety

9 6 Manua for the Interna Quaity Aurance for Higher Education Intitution Manua for the Interna Quaity Aurance for Higher Education Intitution 7 requation for interna quaity aurance in order to deveop the quaity and tandard for both pubic and private higher education intitution. 3. The Miniteria Reguation regarding the Sytem, Reguation, and Method for Interna Quaity Aurance 2003 After the Nationa Education Act 999 wa in effect, the Commiion on Higher Education, a the governing authority of higher education intitution uggeted a ytem for education quaity aurance to the Cabinet for conideration. The Minitry announced the required ytem, reguation, and method for the interna quaity aurance among higher education intitution in In 2003, the announcement wa upported a a miniteria reguation regarding the ytem, reguation, and method for the interna quaity aurance among higher education intitution (2003). Since then it wa ued a the bai for the interna quaity aurance practice. The detai are a foow: 3.. Reguation for the interna quaity aurance Reguation for the interna quaity aurance are conidered from the foowing iue:. A ytem and mechanim of the education quaity aurance for facutie and intitution i compoed of 9 quaity component () phioophy, commitment, objective() and impementation pan(), (2) teaching and earning, (3) tudent deveopment activitie, (4) reearch, (5) academic ervice to the community, (6) preervation of art and cuture, (7) adminitration and management, (8) finance and budgeting, and (9) ytem and mechanim for quaity aurance. A facutie and intitution in higher education eve have to prepare a ef-tudy report deineating the proce of the education quaity aurance that facutie and intitution etabihed to compy with the interna and externa quaity aurance. 2. The performance reut of a higher education facutie and intitution that meet the predetermined quaity aurance ytem and mechanim. 3. The effectivene and efficiency of the practice baed on the quaity aurance ytem and mechanim that refect the educationa quaity exhibited by education quaity indicator Method for the interna quaity aurance ytem Method for the interna quaity aurance ytem houd foow thee procedure:. Facutie and intitution appoint unit or committee who are reponibe for the quaity aurance ytem. Thi committee ha the reponibiity to deveop, adminiter, and foow-up on the operation of the intitution. Thi committee ao ha to coordinate with externa office to aure that the education adminitration in a eve i efficient. 2. Facutie and intitution deveop an efficient ytem and mechanim for interna quaity aurance in order to contro, audit, and ae the educationa quaity in ine with the poicie and principe et by the Commiion on Higher Education. 3. Facutie and intitution etabih a ytem and mechanim to contro quaitie of a component ued to produce graduate. Thi component cover () curricuum in a major, (2) facuty member and facuty deveopment ytem, (3) education media and teaching technique, (4) ibrary and tudy reource, (5) other education equipment, (6) earning environment and

10 8 Manua for the Interna Quaity Aurance for Higher Education Intitution Manua for the Interna Quaity Aurance for Higher Education Intitution 9 academic ervice, (7) tudent' evauation and outcome, and (8) other reevant component that each intitute conider appropriate. Each facuty and intitution may etabih an appropriate interna ytem to audit and ae educationa quaity. The Commiion on Higher Education woud promote and upport the deveopment of the quaity aurance ytem in the facuty eve on an ongoing bai Report for the interna quaity aurance An interna quaity aurance ytem i conidered one part of the education adminitration proce that facutie and intitution in higher education have to perform ytematicay and continuouy. In addition, higher education intitution have to prepare an annua report that ae the educationa quaity internay and ubmit it to the Commiion on Higher Education within 20 day tarting from the at day of each academic year and make the report pubic. 3.2 Objective of the Interna Quaity Aurance Objective of the interna quaity aurance are:. To audit and ae the practice of facutie, unit and intitution according to the ytem and mechanim etabihed by the intitution by anayzing and comparing the reut baed on indicator of a quaity component according to predetermined criteria and tandard 2. To make facutie and educationa unit or equivaent aware of their tatu eading to the determination of method to deveop quaity deveopment program to reach the etabihed target and goa. 3. To make facutie and educationa unit or equivaent reaize their trength and weaknee, together with uggetion received to deveop their operation to enhance trength and deveop deficient area continuouy. 4. To provide pubic information to takehoder to enure that intitution coud produce quaified educationa product. 5. To provide neceary information for governing organization to promote and enhance the higher education management in the appropriate way. 3.3 The Deveopment of Sytem and Mechanim for the Interna Quaity Aurance Higher education intitution may deveop appropriate quaity aurance ytem that i in accordance with the eve of deveopment in each intitution. It may ue a generay practiced quaity aurance ytem we known in the nationa or internationa eve or deveop it own quaity aurance ytem.whatever ytem being ued it mut tart with making pan, operation according to pan, aement, and improvement in order to attain the intitution' goa, a we a to enure the pubic that it coud produce quaity educationa product Standard, indicator and criteria for the interna quaity aement The core tandard which i ued a the framework for the operation of higher education intitution i the Higher Education Standard. However, there are other tandard that higher education intitution mut compy with uch a tandard criteria of higher education curricuum, tandard for the externa quaity aement of ONESQA and tandard of the Office of Pubic Sector Deveopment Commiion, in cae of pubic univeritie. Hence, indicator that the Commiion on Higher Education deveoped from the 9 quaity component for a

11 0 Manua for the Interna Quaity Aurance for Higher Education Intitution Manua for the Interna Quaity Aurance for Higher Education Intitution higher education intitution, a mentioned in 3.., houd refect the preferred quaification according to the Higher Education Standard and a other reated tandard and criteria. Higher education intitution can ue thee indicator for the interna and externa quaity aement, epeciay the aement by ONESQA and the Office of Pubic Sector Deveopment Commiion. Beide, the indicator uggeted by the Commiion on Higher Education ao incude recommended practice and exampe of deveopment approache. The aement criteria of each indicator are et a the bottom ine. Part of thee wa deveoped from good practice approach. Other part are derived from the criteria et by the Commiion on Higher Education and/or other reated organization uch a ONESQA and the Office of Pubic Sector Deveopment Commiion in order that the education quaity aement move in the ame direction Mechanim for the interna quaity aurance The committee that make poicy and the top adminitrator are integra part in moving the mechanim of continuou quaity aurance. Thee adminitrator mut be aware of the ignificance and determine poicy of the education quaity aurance to be commony undertood at a eve. They houd appoint unit or ub-committee to foow-up, audit, ae and timuate the quaity deveopment continuouy. An important reponibiity of thee ub-committee or unit i to create a quaity aurance ytem a we a indicator and quaity aement criteria which are uitabe for each intitution, in addition to the indicator and criteria which the Commiion on Higher Education ha etabihed. Thee ytem to improve quaity mut be inked among the individua, department, facuty and intitutiona eve. It i neceary to create quaity manua in each eve to guide the practice. Mot importanty, the committee or unit houd coordinate and puh for efficient databae and information ytem Databae and information ytem for the interna quaity aurance An important part in the quaity aurance ytem i the anayi and evauation of the operationa reut.the anaye and evauation of the operation woud be inaccurate and inefficient in the abence of reaitic databae and information ytem in the individua, department, facuty and intitutiona eve which can be timey retrieved. The efficient information ytem i an important factor affecting the education quaity aurance. Moreover, it affect quaity in every tep tarting from panning, operating, auditing and aeing, improvement and deveopment. 4. Indicator and Criteria Deveopment Approache for the Interna Quaity Aement of the Commiion on Higher Education 4. Rationae The deveopment of the indicator for quaity aurance in higher education intitution foow thee principe:. Thee indicator houd cover a area of quaity component under the miniteria reguation regarding the education quaity aurance in higher education intitution in Thee indicator houd refect the objective of the Nationa Education Act 999 (2 nd amendment in 2002), the Nationa Education Standard, Higher Education Standard, and other reevant tandard. They mut conform to ONESQA and the Office of the Pubic Sector Deveopment Commiion (OPDC)' indicator for externa quaity aement. An

12 2 Manua for the Interna Quaity Aurance for Higher Education Intitution Manua for the Interna Quaity Aurance for Higher Education Intitution 3 important conideration i not to create dupication of tak for higher education intitution. 3. Thee indicator houd be abe to ae a dimenion of quaity aurance ytem, which are input, proce, output and outcome. Indicator which are ued for proce aement houd be accompanied by good practice a we a exampe of deveopment approach. 4. Thee indicator houd baance the 4 perpective i.e. tudent and takehoder; interna procee; finance; human reource, earning and innovation. 5. The number of indicator and criteria for each indicator deveoped erve a baic requirement ony. Each intitution may add other indicator and criteria according to the pecific circumtance for the deveopment of the intitution. 6. Indicator and criteria deveoped incude both generay appicabe indicator and pecific indicator for unique intitution that emphaize on different area, for exampe, intitution which emphaize on producing graduate and reearch, producing graduate and ocia deveopment, producing graduate and art & cutura deveopment, and producing graduate ony, according to definition given by the Office of Nationa Education Standard and Quaity Aement. 4.2 Method for Indicator and Criteria Deveopment. Examination of reevant aw and document incuding :. Nationa Education Act 999 (2 nd amendment in 2002).2 Nationa Education Standard (2004).3 Higher education Standard (2006).4 Miniteria reguation regarding the ytem requation and method for interna quaity aurance (2003).5 Standard Criteria of Higher Education Curricuum (2005).6 Standard and indicator for externa aement in Higher Education of the Office for Nationa Education Standard and Quaity Aement (Pubic Organization).7 Framework for performance aement according to the certification of pubic ervice deivery for higher education intitution of the Office of the Pubic Sector Deveopment Commiion.8 Reearch tudie on the anayi, ynthei, and tandard for higher education of the Commiion on Higher Education.9 Nationa Quaification Framework for Higher Education in Thaiand of the Commiion on Higher Education.0 Benchmarking: A manua for Autraian Univeritie 2. Anayzing and compiing data from reevant document mentioned in item above to deveop indicator categorized by dimenion of the ytem which are input, proce, output and outcome. The 9 quaity component uggeted by the miniteria reguation were maintained to deveop indicator. A a reut 44 indicator were deveoped to cover a quaity component, a we a to cover the higher education tandard, and enabed the meaurement of quaity in a dimenion. (Tabe and Tabe 2) 3. Monitoring the baancing of thee indicator in 4 management perpective, namey tudent and takehoder ; interna procee; finance; human reource, earning and innovation. (Tabe 3)

13 4 Manua for the Interna Quaity Aurance for Higher Education Intitution Manua for the Interna Quaity Aurance for Higher Education Intitution 5 4. Identifying a 3-point criteria to ae thee indicator: One point mean that the impementation of the indicator i partia and it i beow atifactory eve or the performance reut i ubtandard. Two point mean that the impementation of the indicator i acceptabe and coe to tandard or the performance reut coe to the tandard Three point mean that the impementation cover a apect of the indicator or the performance reut pae the tandard requirement. In cae of non-performance or the performance i beow one point of the aement criteria, the core i zero Tabe A Summary of Indicator for Interna Quaity Aurance in Higher Education Intitution Caified into 9 Quaity Component Component. Phioophy, Commitment, Objective and Impementation Pan 2. Teaching and Learning 3. Student Deveopment Activitie Input - - Number of Indicator Proce Indicator. 2 Indicator 3., 3.2 Output Indicator () 5 4 Indicator 2.4, Indicator 2., Indicator 2.9, 2.5, 2.6, (2.3) 2.2, 2.3, 2.7, , 2., Tota () 2 4. Reearch 2 + () 4 + () Indicator 4.3 Indicator 4., Indicator() 4.4, 4.2 (4.5) 5. Academic 2 + () 4 + () Service to the Indicator 5.2 Indicator 5. Indicator 5.3, Community 5.4, (5.5) 6. Preervation of - (2) + (2) Art and Cuture Indicator 6. Indicator() (6.2), (6.3) 7. Adminitration and Management Indicator 7.5 Indicator 7., Indicator 7.6, 7.2, 7.3, 7.4, , Finance and Budgeting Indicator 8., Sytem and Mechanim for Indicator 9., Indicator 9.3 Quaity 9.2 Aurance Tota 6 + () (4) 39 + (5) ( ) pecific indicator ony for unique intitution

14 6 Manua for the Interna Quaity Aurance for Higher Education Intitution Manua for the Interna Quaity Aurance for Higher Education Intitution 7 Tabe 2 A Summary of Indicator for Interna Quaity Aurance in Higher Education Intitution Caified by Standard of Higher Education Tabe 3 A Summary of Indicator for Interna Quaity Aurance in Higher Education Intitution Caified by Management Perpective Standard Input Proce Output Tota Management Perpective Input Proce Output or Outcome Tota. Standard for the Quaity of Graduate Indicator 2.9, 2.0, 2., Student and Stakehoder () Indicator 2.4, Indicator 2.2, Indicator 2.9, , 3., 3.2, 2.0, 2., 5 + () 2. Standard for Adminitration 5., , 5.3, 5.4 (5.5), 7.6 in Higher Education A. Corporate Governance of Adminitration in Higher Indicator 7.5 Indicator., Indicator.2, 2.7, 7., 7.2, 7.4, 7.8, 8., 7.6, 7.7, 7.9, Interna Procee () 7 3 Indicator (2.3) Indicator., Indicator.2, 2., 6., 7., 7.9, , 7.8, () Education B. Miion of Adminitration in Higher 8.2, 9., () (4) Indicator 2.4, Indicator 2., Indicator 4.4, 2.5, 2.6, (2.3), 2.2, 2.3, 2.8, (4.5), 5.3, 5.4, 7 + (5) 3. Finance Indicator Indicator 8., Education 4.3, , 3.2, 4., 5., 6. (5.5), (6.2), (6.3) 4. Human Reource Learning and (3) Indicator 2.5, Indicator 2.7, Indicator 4.4, + (3) 3. Standard for Etabihing and - 2 Indicator 4.2, - 2 Innovation 2.6, , 4., 4.2, 7.3, 7.4 (4.5), (6.2), (6.3), 7.7 Deveoping Knowedge Baed 7.3 Tota 6 + () (4) 39 + (5) and Learning Baed Society ( ) pecific indicator ony for unique intitution Tota 6 + () (4) 39 + (5) ( ) pecific indicator ony for unique intitution

15 8 Manua for the Interna Quaity Aurance for Higher Education Intitution Manua for the Interna Quaity Aurance for Higher Education Intitution 9 5. Indicator for the Interna Quaity Aurance for Higher Education Intitution Component : Component 2: Phioophy, Commitment, Objective and Impementation pan Thi component ha 2 indicator:. An identification of phioophy or viion foowed by trategie and impementation pan. Indicator houd be et up to oberve the progre of thee pan..2 The percentage of attaining indicator tated for each pan. Teaching and Learning Thi component ha 3 indicator: 2. A ytem and mechanim for curricuum deveopment and management. 2.2 A earning proce that emphaize on earner. 2.3 Project or activitie to upport the curricuum deveopment and earning proce that aow individua, organization and externa community to participate. 2.4 The Proportion of the number of fu-time equivaent tudent to the number of fu-time facuty. 2.5 The proportion of the number of fu-time facuty hoding bacheor, mater and doctora degree or equivaent to the number of fu-time facuty. 2.6 The proportion of the number of fu-time facuty hoding the poition of intructor, aitant profeor, aociate profeor, and profeor to the number of fu-time facuty. 2.7 A mechanim to promote the ethica profeiona practice among facuty. Component 3: Component 4: 2.8 A mechanim to promote reearch for teaching and earning deveopment among fu-time facuty. 2.9 Percentage of bacheor graduate who can ecure job and who can be ef - empoyed within one year. 2.0 Percentage of bacheor graduate receiving tarting aarie in accord with the tandardized cae. 2. Leve of atifaction of empoyer buine operator and graduate uer. 2.2 The percentage of tudent or aumni who have graduated within 5 year who are granted award in term of academic, profeiona, moraity, ethic, port, heath, art and cuture, or environment at the nationa or internationa eve. 2.3 The percentage of fu-time facutie who are reay function a thei advior in proportion to the number of thoe who are quaified. (ony for intitution that emphaize on producing graduate and reearch). Student Deveopment Activitie Thi component ha 2 indicator: Reearch Thi component ha 5 indicator: 4. Service offered to tudent and aumni. Support for tudent activitie that are compete and conform to preferred characteritic of graduate. A deveopment of ytem and mechanim to upport the conduct of reearch and innovation.

16 20 Manua for the Interna Quaity Aurance for Higher Education Intitution Manua for the Interna Quaity Aurance for Higher Education Intitution A knowedge management ytem for reearch and innovation. The amount of interna and externa and trengthening the ociety, community, nation and the internationa community in proportion to the number grant for reearch and innovation in of fu-time facuty. proportion to the number of fu-time facuty. 5.4 The percentage of atifaction eve of thoe who receive ervice from the 4.4 The percentage of reearch and intitution. innovation pubihed or regitered a inteectua property or patented or 5.5 The number of academic and profeiona ervice center nationay or internationay utiized at the nationa or internationa recognized. (ony for intitution that eve in proportion to the number of emphaize on producing graduate and fu-time facuty. ocia deveopment). 4.5 The Percentage of reearch artice cited in the refereed journa or the nationa or internationa databae in proportion to the number of fu-time facuty. (ony for intitution that emphaize on producing graduate and reearch). Component 6: Preervation of Art and Cuture Thi component ha 3 indicator: 6. A proce and mechanim for the preervation of art and cuture. 6.2 Piece of work/accompihment reuting from knowedge-buiding and tandard- Component 5: Academic Service to the Community Thi component ha 5 indicator: etting for art and cuture. (ony for intitution that emphaize on producing 5. Procee and mechanim to provide academic ervice to the ociety graduate and deveoping and promoting art and cuture). mentioned in the objective of the intitution. 6.3 Effectivene in the preervation, enhancement and promotion of artitic 5.2 The percentage of fu-time facuty and cutura identity. (ony for intitution who are invoved in providing academic that emphaize on producing graduate ervice a conutant, thei committee and deveoping and promoting art and outide the intitution, academic or cuture). 5.3 profeiona committee at the nationa or internationa eve in proportion to the number of fu-time facuty. The Percentage of academic and profeiona ervice activitie/project reponding to the need for deveopment Component 7: Adminitration and Management Thi component ha 9 indicator: 7. The intitution counci exhibit good governance and drive the intitution to compete in internationa eve.

17 22 Manua for the Interna Quaity Aurance for Higher Education Intitution Manua for the Interna Quaity Aurance for Higher Education Intitution 23 Component 8: Component 9: Finance and Budgeting Thi component ha 2 indicator: 8. A ytem and mechanim to aocate and anayze expene and audit finance and budgeting efficienty. 8.2 Interna and externa haring of reource. Sytem and Mechanim for Quaity Aurance Thi component ha 3 indicator: 9. The exhibition of eaderhip among adminitrator in a eve. Intitution deveopment for tranformation into a earning organization. A human reource ytem and mechanim to deveop and maintain quaify and efficient human reource. Effectivene of the databae ytem for teaching and earning and reearch activitie The eve of achievement in aowing externa individua to participate in the intitution' deveopment. The percentage of fu-time facuty who received academic or profeiona award at the nationa and internationa eve. An impementation of rik management program in the education management. The eve of achievement to convey organizationa indicator and target to the individua eve. A ytem and mechanim for interna quaity aurance infued a one part of the education management proce. 6. The Reationhip between the Interna Quaity Aurance and the Externa Quaity Aement Section 48 of the Nationa Education Act 999 (2 nd amendment in 2002) identifie that "parent organization with juridiction over educationa intitution and the intitution interna quaity aurance ha be regarded a part of educationa adminitration which mut be a continuou proce." Section 49 of the ame Act ugget about the externa quaity aement that "An Office for Nationa Education Standard and Quaity Aement ha be etabihed a a pubic organization, reponibe for deveopment of criteria and method of externa evauation, conducting evauation of educationa achievement in order to ae the quaity of intitution." The aforementioned Section upport that the interna quaity aurance ytem i one part of the education adminitration proce which houd be practiced a the time. There mut be a contro of component reated to quaity, an audit, a foow-up, and an aement of performance to reguary improve quaity. Hence, the interna quaity aurance houd monitor the input, proce, and output/outcome of the ytem whie the externa quaity aement focue on the output/outcome. Therefore, the connection between the interna and the externa quaity aurance i neceary. The prevaiing ytem connect thee program through an annua report that detai the interna quaity aement of each intitution. The reationhip between the interna quaity aurance and the externa quaity aement i hown in figure A ytem and mechanim to hare knowedge and ki reevant to quaity aurance to the tudent. The eve of achievement of the interna quaity aurance program.

18 24 Manua for the Interna Quaity Aurance for Higher Education Intitution Manua for the Interna Quaity Aurance for Higher Education Intitution 25 Figure 2: The Reationhip between the Interna Quaity Aurance and the Externa Quaity Aement 2. To prepare annua report of quaity aement and ubmit to the Commiion on Higher Education and reeae to the pubic within 20 day after the end of academic year. Interna Quaity Aurance Intitution' operation Feedback Intitution' Interna Aement Sef Aement Report Feedback Externa Quaity Aement Site Viit 7. The Proce for Interna Quaity Aement of Higher Education Intitution 7. Method in Managing the Interna Quaity Aement The purpoe of the interna quaity aurance are to contro, audit, and ae the operation of higher education intitution o that the intitution woud be aware of their rea performance. Thi pave the way toward the etabihment of direction and continuou deveopment of quaity according to the preet criteria and tandard. For an effective quaity aurance, intitution houd et proper roe and dutie which mut be in accordance to the miniteria reguation regarding the ytem, reguation, and method for interna quaity aurance among higher education intitution (2003). Intitution mut pan and organize the interna quaity aement to yied the foowing benefit from the quaity promotion of the intitution:. To ue the aement reut and uggetion to improve and deveop the education proce in the foowing academic year and prepare budget within October (in cae of pubic univerity). Evauation Report Monitoring To maintain the above-mentioned benefit, the organization of quaity aement proce houd be etabihed a uggeted in Tabe 4. Thi tabe can be divided in to 4 tep according to the PDCA quaity deveopment ytem: Pan, Do, Check, and Act. The detai are a foow: P = The firt activity tart from the beginning of the academic year. Ue the previou year' aement a an input for panning. D = The econd activity invove operating and coecting performance reut tarting from the beginning of the academic year or the t month throughout the 2 th month of the academic year (June - May). C = The third through the eighth activitie are the aement according to the quaity aurance ytem in the department, facuty, and intitutiona eve during June - Augut of the next academic year. A = The ninth activity i the panning and improvement according to the aement. Ue the recommendation and reut from the interna quaity aement committee to pan for operation improvement. In cae of change in the quaity aurance ytem or indicator, there mut be an announcement to a unit throughout the intitution to reaize and impement the change becaue there mut be backdated data coection from the previou June. The tenth activity in the tabe i the activity that a education intitution are required by aw to practice for the benefit of the intitution to improve quaity and for the Commiion on Higher Education and other parent organization to utiize the information to improve the nation' education ytem.

19 T a b e 4 The Cyce Intitution Comparion between Budget Y Academic ear Y and ear Activitie The intitution announce indicator upcoming year and manua cae of indicator, and interna for academic ditribute for SAR change method quaity aement tabe) (in in 2 The intitution coect 2 data for month the Activitie announced indicator coection team unit/ (with data conuting for individua/ facutie and conider the appropriate improvement for operation) 3 Department equivaent prepare prepare or unit SAR and for aement and appoint aement committee 4 The the aement of department or equivaent eve 5 The facuty equivaent the aement reut of department to and prepare prepare or unit ue SAR for for Oct- M a y Oct- M a y Oct- M a y the Organization of the Interna Quaity June - J u A u g Sept O c t N o v D e c J a n tart emeter Budget year (Oct - Sept) Academic year (June June - J u A u g Sept O c t N o v D e c J a n tart emeter June - J u A u g Sept O c t N o v D e c J a n tart emeter Aement F e b M a r A p r Foowing budget year May) F e b M a r A p r F e b M a r A p r for Higher M a y J u n M a y J u n M a y J u n J u J u J u Education Aug Sept Aug Sept Aug Sept Manua for the Interna Quaity Aurance for Higher Education Intitution Manua for the Interna Quaity Aurance for Higher Education Intitution 27

20 28 Manua for the Interna Quaity Aurance for Higher Education Intitution Manua for the Interna Quaity Aurance for Higher Education Intitution Activitie aement and appoint aement committee The aement of the facuty equivaent or eve intitution ue aement reut of facutie to prepare prepare for intitutiona aement SAR and eve and appoint aement committee aement intitutiona at eve adminitrator recommendation reut from the interna quaity aement committee Activitie (together with the intitution counci) to pan for the annua operation improvement and prepare budget for the foowing year or propoe mid-year budget. Submit annua report 0 The the The the The ue and of interna aement (incuding interna quaity aement intitutiona quaity SAR the Commiion Higher Education and parent organization (within from 20 the end at eve) day of academic year) and the to on the Oct- M a y Oct- M a y June - J u tart emeter A u g Sept O c N o v D e c June - J u tart emeter A u g Sept O c N o v D e c a a n J n J F F e e b b r M a r M a r A p r A p y M a y M a J u n J u n J u J u Aug Aug Sept Sept.... t t

21 30 Manua for the Interna Quaity Aurance for Higher Education Intitution Manua for the Interna Quaity Aurance for Higher Education Intitution Procedure for the Interna Quaity Aement 7.2. Preparation of the intitution before the interna aeor' viit Document preparation A. Prepare ef aement report (SAR) that detai the interna quaity aement. The format for uch report for interna quaity aement houd incude the foowing point: ) Introduction, tabe of content, it of topic, it of tabe, and/or it of figure (if any). 2) Background information of the intitution coniting of hitory, phioophy, commitment, character and chaenge, ytem and mechanim for quaity aurance, a ummary of improvement baed on previou year' aement, and the current year' major objective. 3) Reut of performance and reut of quaity aement in comparion to the criteria and objective of the current year according to indicator for each quaity component. 4) A concuion of ef-aement for each quaity component and each higher education tandard a we a trength and weakne for improvement, pan and objective for foowing year' improvement. B. Prepare refereed document for each quaity component ) Refereed document houd contain information of the ame period a the ef aement report. Detai in the document houd match the name, number, and detai in the ef aement report. 2) If the refereed document i one part of arger et of document, provide ome method to cite the ocation of the document or tatement uch a identify the page(), ue coor tab, or highight marker, and etc. 3) For brochure or fyer, tape them or put them in a fie o they wi not be ot or mixed up with other document. 4) If the document in on a webite or other information ytem, prepare a compete computer and network connection. 5) The preentation of the document can be performed in two method. The firt i to tore the document in it uua pace and pecificay tate the individua, unit, name or number of document to retrieve from. The econd method i to poo the document in the ame pace in the aeor' office arranged in eay to retrieve manner. The econd method i more popuar becaue of the timeine in retrieving document and crochecking document Peronne preparation A. The preparation of a peronne houd cover the foowing iue: ) To carify the undertanding in quaity aement iue uch a the meaning of quaity aement, it importance, tep in quaity aement, and etc. 2) Emphaize the need for cooperation in anwering or interviewing and to provide ony the rea information from operation and reut. 3) Provide opportunity for dicuion, quetion, and refection o the peronne woud have cear and correct undertanding in a iue regarding the operation of a unit. 4) Make the peronne reaize that the quaity aurance i a reguar and continuou miion of everybody. B. Prepare a group of peronne o that they can coordinate during the viit. There houd be -3 peope to coordinate between the aeor and reevant unit. The coordinator houd prepare a foow: ) Seek thorough undertanding in a activitie of the aement. 2) Seek undertanding in the operation of the facuty and intitution o a to provide information to the aeor.

22 32 Manua for the Interna Quaity Aurance for Higher Education Intitution Manua for the Interna Quaity Aurance for Higher Education Intitution 33 They ao need to know the individua or unit to contact to when the aeor require information they do not poe. 3) Poe name it, ocation, and teephone number of peope who ha be invited to provide information to the aeor. 4) Coordinate with the interna and externa informant beforehand. Arrange for the timing, ocation, and interviewer. 5) Abe to faciitate the aeor and prompt coordination to offer ervice Location preparation for interna aeor A. Office of the aeor ) Prepare an office and tabe to pace arge amount of document. The office houd be free from interruption during the work for the privacy of the aeor. 2) Prepare computer and tationary in the office together with a other neceary equipment for the aeor. 3) Prepare teephone and important number in the office or nearby. 4) The office houd be coe to area to erve nack or unch and other infratructure. 5) Coordinate with aeor for any other requirement B. Prepare eparate and uitabe room() for interviewing adminitrator, facuty, peronne, tudent, and other The appointment of interna committee for aement (aeor) and coordination A. The higher education intitution houd prepare appointment order and inform the interna aement committee. The guideine for appointing committee i a foow: ) Committee for the department or equivaent unit - There houd be at eat 3 member in each committee depending on the ize of the department or equivaent unit. aeor training program offered by the Commiion on Higher - Thee interna aeor houd pa the Education or the intitution. - The chairman of the committee houd not be a member of the aeed department. 2) Committee for the facuty or equivaent unit - There houd be at eat 3 member in each committee depending on the ize of the facuty or equivaent unit. - There houd be at eat one externa aeor who ha paed the aeor training program offered by the Commiion on Higher Education and other interna aeor may pa the training program either of the Commiion on Higher Education or the intitution. - The chairman of the committee houd come from outide of the intitution and ha paed the aeor training program offered by the Commiion on Higher Education. 3) Committee for the intitution eve - There houd be at eat 5 member in each committee depending on the ize of the intitution. - At eat 50% of the committee member houd be outider who have paed the aeor training program offered by the Commiion on Higher Education and other interna aeor may pa the training program either of the Commiion on Higher Education or the intitution. - The chairman of the committee houd come from outide of the intitution and ha paed the aeor training program offered by the Commiion on Higher Education.

23 34 Manua for the Interna Quaity Aurance for Higher Education Intitution Manua for the Interna Quaity Aurance for Higher Education Intitution 35 B. Submit ef aement report on interna quaity aement and other reevant document (if any) to the committee at eat 2 week before the viit. Inform name of the coordinator in the intitution, facuty, or unit to the committee together with teephone number and e-mai addree. C. Coordinate with the chairman or repreentative of the committee to prepare pan for interna quaity aement uch a cheduing for viit, additiona information that aeor requet before viit, make appointment, and etc. Thi might be operation pan to correct weaknee and enhance trength incuding the activitie to perform, timing of activitie, budget for each activity, and reponibe individua to enabe continuou foow-up of the deveopment. 2) Pan for activity to enhance morae by iutrating that the intitution admire the ucce and reaize that it i the reut from the contribution of everybody. 3) Department, facuty, and intitution may provide feedback to the aeor for the deveopment of aeor. q The proce for the intitution during the viit for interna aement ) Provide opportunitie for a peronne at a eve to hear the aeor' expanation of objective and method for aement on the firt day of viit. 2) A peronne houd work normay during the viit but prepare for the viit or anwer quetion or be interviewed by the aeor. 3) Provide a coordinator throughout the viit to coordinate with individua or unit that the aeor need information from and to ead the interna viit a we a other faciitation. 4) In cae the aeor work overtime, ome coordinator houd remain for faciitation. 5) A peronne houd have the opportunity to iten to feed-back from aeor after the viit and an open forum for quetion or comment Procedure for the intitution after the interna aement ) Department, facuty, or intitution adminitrator together with reevant peronne houd bring the aement reut to meeting or conference at variou eve to make pan for objective performance deveopment or improvement.

24 36 Manua for the Interna Quaity Aurance for Higher Education Intitution Sub-committee on the deveopment of component and indicator for interna higher education quaity aurance Conutant ub-committee Deputy Secretary - Genera Commiion on Higher Education (M. JiraneeTantiratanavong, Ph.D.) Chairman of the ub-committee Prof. Kittichai Wattananikorn, Ph.D Sub-committee Prof. Wuttichai Thanaponathorn,M.D. Prof. Suwimon Wongwanich, Ph.D. Aoc.Prof.SomboonwanSatyarakwit, Ph.D. At. Prof. Chinda Ngamutdi, Ph.D. At. Prof. Praert Akkharaprathompong Mi. Pranee Pranvichien Mr.Varaporn Seehanath, Ph.D. Sub-committee and ecretary Mr. Auraa Pavavimo Aitant ecretary M. Nutnapa Ruenobcheoy M.Noparat Praartkhetkarn Tranation Aoc. Prof.Teay Shawyun, Ph.D. At. Prof. Krida Tanchaiak, Ph.D. M. Chonada Bunarunraka (Aumption Univerity) Edited by Prof. Kittichai Wattananikorn, Ph,D.

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