City of Houston: Workforce Analytics Provides Real-Time Intelligence to Improve Operations and Reduce Costs

Size: px
Start display at page:

Download "City of Houston: Workforce Analytics Provides Real-Time Intelligence to Improve Operations and Reduce Costs"

Transcription

1 CASE STUDY City of Houston: Workforce Analytics Provides Real-Time Intelligence to Improve Operations and Reduce Costs Sponsored by: Kronos Ruthbea Yesner Clarke May 2014 SITUATION OVERVIEW: MANAGING YOUR CITY'S GREATEST ASSET IN A TIME OF FLAT BUDGETS Although the economies in the United States and the rest of the world are slowly rebounding, cities are still under intense pressure to reduce operating costs and improve productivity. Most state and local departments are resource constrained and thus actively seeking ways to meet the ever-increasing expectations of citizens for effective government services and programs. Cities are facing the following key challenges, which impact investment in workforce analytics solutions: Reducing cost of operations: Cities in the United States have largely flat operating budgets, and many are struggling to make up for previous years' budget shortfalls and curtailed services. As a result, cities are taking a closer look at their workforce expenditures, which are their largest controllable line-item expense. Lack of insight into operations in real time or near real time, duplicative/fragmented workforce applications, overtime mismanagement or abuse, pension padding, lack of monitoring for vacation and sick day accrual, and inconsistent employee performance management can result in significant cost overruns and have significant ramifications on the ability of a manager to predict and manage staffing needs, control payroll costs, manage productivity and waste, and ensure compliance with the Fair Labor Standards Act (FLSA). Improving service levels to meet citizen expectations: While cities are dealing with tighter operational budgets, they must also address the growing expectations of citizens who are looking for new and improved services from their local government. Citizens, local businesses, and community groups require quick and highly responsive services from their local government departments, including public safety; public works; 311 centers; and permitting, licensing, and inspections. In a world where services in the private sector can be accessed immediately on a 24 x 7 basis, it is becoming more important for cities to maintain employee productivity and responsiveness to satisfy citizens. Cities must be able to staff up or down according to the need to respond to events and emergencies as quickly as possible. The solution to these challenges is a focus on data-driven decision making, or "managing in the moment." As technologies like Big Data analytics, mobile devices and applications, and cloud computing mature, the opportunities for city managers to access real-time information anywhere and anytime are becoming a reality. For workforce management, this means that decisions about approving overtime, increasing or decreasing staffing levels, approving sick time, and/or managing vacation accruals can be based on immediate information, taken in historical context and with visibility down to the department and employee levels. In today's technological environment, it is possible to May 2014, IDC Government Insights #GI248421

2 manage staffing schedules for optimal service delivery to citizens, control payroll costs to stay within budget, support effective management practices, and ensure FLSA compliance, without overtaxing lean IT departments. The city of Houston demonstrates the benefits of taking a data-driven approach to managing one of its greatest assets its employees. THE CITY OF HOUSTON: A STRATEGIC FOCUS ON BIG DATA ANALYTICS The city of Houston, Texas, has a population of 2.1 million people and is the fourth largest city in the United States. In 2013, Houston was the top job creator among U.S. cities following the economic downturn, according to the U.S. Bureau of Labor Statistics, and appeared on the Forbes list of Best Places for Business and Careers. The city has 23,000 employees and a strong mandate to provide its citizens and businesses with sustainable, high-quality services in a fiscally responsible manner. However, while the city is doing remarkably well today, the recession of hit Houston as hard as it did all U.S. cities. City leaders were forced to trim budgets and make many difficult decisions in terms of layoffs. In going through this decision-making process, city managers realized that they did not have the information about personnel costs, labor costs, and schedules that they needed to make key budget decisions. Laying the Foundation for Workforce Analytics Don Pagel, former deputy director, Mayor's Office, led the effort to solve critical issues related to workforce management, including the following: Controlling labor costs: In conjunction with reducing operational costs, the city needs to control labor costs by reducing overpayments, minimizing manual processes and increasing data collection accuracy, reducing overtime and overscheduling, and putting information in the hands of managers so they can effectively manage their employees. These labor costs also include pension obligations and controlling inflated pensions to retirees because of possible pension padding. Because pensions are based on the compensation of an employee's final year of service, there can be instances of employees trying to increase their pensions by working more overtime prior to retirement. While not illegal, pension padding can significantly increase the pension obligation of cities and is a concern for the city of Houston. Minimizing compliance risk: Pagel knew that the city had likely committed compliance infringements: for example, part-time workers being scheduled for full-time work hours without benefits and even accruing overtime and vacation time that was not logged and was being given away. Pagel wanted to ensure that the city was in compliance with federal, state, and local labor laws and that managers were supported in their enforcement of policies. Improving workforce productivity: Beyond controlling costs, city employees are the front line in providing everyday services to citizens and businesses that enable Houston to be a city that continues to attract investment. Using workforce management solutions improves front- and back-office productivity by automating processes, reducing errors, and forecasting and scheduling staffing levels. Analytics further enables the city to monitor productivity in real time and address issues immediately, such as approving overtime in the case of a crisis IDC Government Insights #GI

3 Like many cities, Houston had made substantial investments in an ERP system for finance and human resources management. One of the challenges with this solution was that few managers had access to the workforce information because the cost of each software license was prohibitive. In addition, the city found that users needed a lot of training to understand how to use the system. In 2010, as the city looked to extend the value of these investments, it implemented the Kronos Workforce Central solution. The city used a cloud-based platform to access the software for several reasons. First, the IT department had been significantly downsized during the recession and did not feel it could support another in-house solution. Second, the IT department was also undergoing its own system consolidations and did not want to add another ERP system, along with the accompanying maintenance and support it would require. And finally, a cloud model allowed the city to give Workforce Central visibility to all users who needed it, adding functionality to and integrating with its existing ERP system. The Workforce Central solution is used for time and attendance, employee scheduling, and absence management solutions for all city employees across all city departments including administration and regulatory affairs, airports, convention and entertainment facilities, finance, fire, health and human services, and police, among others. It provides a great deal of transactional data and process automation, reducing paperwork and increasing productivity and compliance, and gives supervisors and their managers much more visibility into the behavior of their employees. Overall, the Workforce Central solution has improved accuracy and reduced inefficiencies related to time and attendance, employee scheduling, and absence management and enabled the city to save an estimated $7.2 million annually. In addition to this success, the city had experienced success in accounts receivables using a Big Data analytics strategy. In an effort to control costs and increase revenue, the city took a more detailed look into its account receivables and discovered that it had $1.5 billion in overdue collections. Because the accounts receivables functionality was siloed across the city in multiple systems, which limited visibility into the magnitude of its bad debt, the city moved toward a consolidated data warehouse solution with an analytics layer. Success in this project pushed the city to adopt a citywide Big Data strategy called Big Data in the City. Pagel quickly saw that the solutions provided for the accounts receivables operations could also be used with a Big Data analytics initiative in workforce management. He began to consider using analytics for workforce agility and allowing all levels of workers to react quickly to changing conditions. He also started to think about workforce corrections that could happen in the moment and how the transactional data being collected in the Workforce Central suite could be combined with historical data and become a Big Data in the City initiative. The Next Step: The Benefits of Kronos Workforce Central Analytics Module Houston had more than seven systems that were generating simple reports from a data warehouse. None of the data was live, and oftentimes the data was stale by the time it reached users. Pagel had a vision for operational excellence in which employees would log information via devices in the field and department leads would be able to "manage in the moment" using real-time data that would be accessible anywhere and anytime. Given his satisfaction with Workforce Central, the addition of the Kronos analytics module was a natural next step to implementing his vision IDC Government Insights #GI

4 Pagel worked for over a year to gather historical labor data prior to launching the Kronos analytics module to accurately measure the ROI and soft benefits of the implementation. Though it launched only in early 2014, Pagel said the city has already seen real benefits and expects to realize more in the future. The key benefits that the city of Houston is experiencing from the Kronos solution are: Comprehensive overtime and leave reporting: Houston has significant overtime expenditures; for example, the police department has a $40 million overtime budget, and the public works department has a $20 million overtime budget. Controlling these budgets is a huge benefit for the entire city in that the money saved can be used for other services for citizens. Pagel expects that the ability to constantly monitor how departments and individual employees are performing against expected overtime benchmarks will allow the city to realize an 8-10% reduction in overtime. City officials also benefited from some very specific payroll capabilities that reduced the number of paper forms in the leave management process and automated leave requests and the scheduling function. Another benefit of the system was a 26% increase in logged paid time off. This was not due to an increase in use of time off; rather, it was the result of previous time off that had not been logged in to the system. The city found that time-off requests submitted using paper forms were often not making it to the timekeepers for entry into the system. This resulted in employees receiving comp time that was not reported properly against their vacation accruals. Though unintentional, this oversight was in violation of a state clause that prohibits gifting of public funds and put the city at risk of being noncompliant. In addition, it allowed employees to accrue large amounts of time off up to their cap. Given that the cap could be up to a year in paid time off, this put the city at risk of having to pay employees a large lump sum after they retired or left their jobs. Pension spiking detection: More accurate overtime budgets and the ability to drill down to the individual employee level enable the city to detect possible pension spiking. By monitoring changes in overtime for employees nearing retirement, the city has better information to determine if there is pension padding and managers can take early steps to address the problem. Reductions in overtime in these cases will potentially have a long-term effect on reducing pension obligations. Fraud and abuse detection and prevention: From pension padding to inaccurate leave and vacation logs to tardiness or unlogged break times to high levels of unexcused absences, improved accuracy in data collection and the ability to view the data in real time allow for early detection of fraudulent activity and the ability to act quickly to prevent future abuse. Citywide transparency and accountability: Two powerful aspects of the module are the ability to see timely, real-time data and the ability to drill down into data from a high level to detailed department- or employee-level views to identify the root causes of problems. For real-time data collection, the module has a number of functions that support the critical aspect of time card management. First, the solution allows employees to punch in outside of the city network, from home or on the road. Employees can access the system from any browser or use a mobile app on an ipad that has GPS tracking. This capability improves the accuracy and promptness of time card submissions. Second, the system allows for visibility into supervisors who may not be approving time cards in a timely manner. The function allows managers to see which supervisors are late with or missing time card approvals for employees. In addition, managers and supervisors can see which employees are late or not returning in a timely manner from breaks and address these issues to improve productivity IDC Government Insights #GI

5 The tool is also built so that each level of leadership can watch its direct reports, which helps ensure that employees at all levels are being supported and enables citywide transparency and accountability. This "managing in the moment" capability comes from the two different dashboards that Kronos built for the city of Houston. First, the midlevel manager dashboard allows first-line supervisors to monitor their departments, while the executive dashboard gives C-level executives and the mayor the high-level view to look at all city departments and compare and contrast their performance in specific key measures. For example, a C-level executive can look across departments at an area like absenteeism, overtime spending, or worker timeliness. For departments that are over budget on overtime, the department manager can drill down into specific functions and even identify the employees who may be accruing the most overtime. The overtime could be justified by an event like a water main break or many workers coming down with the flu, or it could be a result of scheduling mismanagement or pension padding. The important point is that using the analytics software quickly makes issues visible to and transparent for everyone involved. Using a tablet, an executive can highlight a chart detailing that a department is close to exceeding its overtime budget and, using image capture, send an to the appropriate manager with a picture of the chart and ask for an explanation. This allows problems to be noticed, communicated, and resolved quickly. Essential Guidance The implementation of the Kronos analytics module in the city of Houston offers insight into some of the challenges and lessons learned that may help other cities as they consider similar solutions. According to Pagel, the city's rollout of the module was smooth, on time, and on budget, and many of the challenges that were encountered were related to more sensitive cultural and political aspects of managing a government workforce. Key points to guide your city include: Employ four key practices to find budget: A key concern for most champions of analytics solutions is how to get budget approval and convince city managers, mayors, and the city council of the value of workforce analytics. Pagel was smart in that he had budgeted for an additional analytics module in the project when he originally proposed the Workforce Central purchase. This is the first key practice; if you are looking at a workforce automation suite, include a labor analytics piece in your budget, even if it is not purchased immediately, so that you don't have to justify a new application. If you are trying to find the budget for a new project, the other three practices involve showing the proof of value using the ROI, cloud delivery, and a demo to help justify the business case for investment. As Pagel said, the ROI is "incredible." One reason for such a high ROI is cloud computing and being able to manage an enterprisewide solution with significantly lower costs than hosting the application in-house. Also, real-time access to performance metrics will demonstrate how much can be saved in overtime, leave time abuse, clock rounding, and so forth when these issues are monitored and corrected quickly. A demonstration of the dashboard and drilldown capabilities is a powerful way to show leaders what is possible. Prepare to uncover skeletons in the closet: Once an analytics application is up and running, managers should prepare for new and possibly unfavorable information to be uncovered. They might have new visibility into supervisor practices that violate regulations, such as using parttime employees like full-time employees or incenting workers by offering comp time or not submitting time-off requests. They may find that well-liked and experienced workers are clock rounding or abusing overtime. They may discover that some supervisors are not effective managers and need a lot of support to deal with problem employees. When the city of Houston first implemented Workforce Central, many employees who thought they were salaried were 2014 IDC Government Insights #GI

6 shocked to discover that they were hourly employees. In all of these situations, it is important to remember that uncovering these issues is one of the main reasons for the analytics implementation. Better intelligence leads to better decision making and more informed solutions to address problems. Directors can plan for which departments might have the most need for change by looking at those departments with the most hourly employees, such as public works, the police department, and waste management. In the case of Houston, the solution was implemented first with its animal control and 311 call center departments because they both had a high percentage of hourly employees. Budget for change management: The very fact that issues will be uncovered highlights the need for strong organizational change management services to help directors, supervisors, and employees adjust to new cultural norms as the systems increase transparency and impose more structure on labor practices. For example, many employees in certain departments may expect overtime hours as part of their pay and be disgruntled if overtime is more tightly controlled. Many department heads may not want to reduce overtime budgets, not only because of employee expectations but also because they want to keep their overall budget intact, as a smaller budget can feel like a loss of power or status. This is an important nuance for project champions to understand when trying to gain consensus among stakeholders and departments. According to Pagel, to mitigate these potential hurdles, officials need to adjust the business case to demonstrate just enough to justify the project. Everything else that is achieved above and beyond the business case is theirs to enjoy and reallocate as they see fit. Certain departments may need more change management expertise than others; police and fire departments, for example, might be considered for more change management services and may require more buy-in from leaders with high levels of trust with workers. Overall, many directors will be excited to see the information offered to them by these analytics modules. Most city leaders will understand intuitively how this software could make significant changes and deliver ROI across the city to all departments. Ultimately, a solution like the Kronos analytics module can contribute millions of dollars in savings for a city, eliminate waste and bad behaviors, and improve productivity and services for citizens and businesses. While not exceeding overtime budgets can make a significant impact, even minor reductions in overtime can mean other city services may get desperately needed funds for projects. Pagel advises other governments considering a similar investment to have a methodology in place to track and quantify the benefits and ROI. For instance, his team is tracking metrics such as reduction in total hours, increase in leave time, reduction in comp time, and reduction in overtime. The Kronos solution enables transparency and accountability and provides the information required for decision makers to justify hard decisions. How the information is used to transform a city's operations is up to the leaders themselves. Methodology The basis for this case study is IDC Government Insights' ongoing Smart Cities research, which examines the trends and challenges associated with workforce management processes in local government and the deployment of software tools designed to improve those processes. Our research includes interviews with software vendors and other technology suppliers to local governments, as well as their partners and customers, to understand the key attributes and benefits of workforce management systems. In addition, specific to this case study, IDC Government Insights conducted an in-depth interview with Don Pagel, former deputy director of the Mayor's Office for the city of Houston IDC Government Insights #GI

7 About IDC International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make factbased decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. Global Headquarters 211 North Union Street, Suite 105 Alexandria, VA USA idc-insights-community.com Copyright Notice Copyright 2014 IDC Government Insights. Reproduction without written permission is completely forbidden. External Publication of IDC Government Insights Information and Data: Any IDC Government Insights information that is to be used in advertising, press releases, or promotional materials requires prior written approval from the appropriate IDC Government Insights Vice President. A draft of the proposed document should accompany any such request. IDC Government Insights reserves the right to deny approval of external usage for any reason.

"Why Didn't We Do It Sooner?" Deployment of a New BI Solution at The Pain Center of Arizona

Why Didn't We Do It Sooner? Deployment of a New BI Solution at The Pain Center of Arizona Buyer Case Study "Why Didn't We Do It Sooner?" Deployment of a New BI Solution at The Pain Center of Arizona Dan Vesset IDC OPINION Investment in analytics, business intelligence, and big data technologies

More information

Equinix Increases IT and Employee Productivity with ServiceNow Cloud-Based IT Service Automation Solution

Equinix Increases IT and Employee Productivity with ServiceNow Cloud-Based IT Service Automation Solution IDC ExpertROI SPOTLIGHT Equinix Increases IT and Employee Productivity with ServiceNow Cloud-Based IT Service Automation Solution Sponsored by: ServiceNow Matthew Marden April 2014 Randy Perry Overview

More information

Allstate Getting Much More from Its IT Services with ServiceNow Cloud-Based IT Service Management Solution

Allstate Getting Much More from Its IT Services with ServiceNow Cloud-Based IT Service Management Solution IDC ExpertROI SPOTLIGHT Allstate Getting Much More from Its IT Services with ServiceNow Cloud-Based IT Service Management Solution Sponsored by: ServiceNow Matthew Marden March 2015 Overview The Allstate

More information

SAS Enterprise Decision Management at a Global Financial Services Firm: Enabling More Rapid Implementation of Decision Models into Production

SAS Enterprise Decision Management at a Global Financial Services Firm: Enabling More Rapid Implementation of Decision Models into Production Buyer Case Study SAS Enterprise Decision Management at a Global Financial Services Firm: Enabling More Rapid Implementation of Decision Models into Production Brian McDonough IDC OPINION The goal of decision

More information

Achieving Organizational Transformation with HP Converged Infrastructure Solutions for SDDC

Achieving Organizational Transformation with HP Converged Infrastructure Solutions for SDDC IDC ExpertROI SPOTLIGHT Achieving Organizational Transformation with HP Converged Infrastructure Solutions for SDDC Sponsored by: HP Matthew Marden January 2014 Randy Perry Overview Seeking the business

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com E X C E R P T I D C M a r k e t S c a p e : U. S. B u s i n e s s C o n s u l t i n g S e r v i c

More information

Perspective: Cloud Solutions and Deployment for Healthcare Payers in 2014

Perspective: Cloud Solutions and Deployment for Healthcare Payers in 2014 Perspective Perspective: Cloud Solutions and Deployment for Healthcare Payers in 2014 Lynne A. Dunbrack Judy Hanover IN THIS PERSPECTIVE This IDC Health Insights Perspective examines the current status

More information

WSSC Building on Oracle Engineered Systems to Become a Smart, Real-Time Utility Provider

WSSC Building on Oracle Engineered Systems to Become a Smart, Real-Time Utility Provider IDC ExpertROI SPOTLIGHT WSSC Building on Oracle Engineered Systems to Become a Smart, Real-Time Utility Provider Sponsored by: Oracle Corp. Matthew Marden August 2015 Overview Washington Suburban Sanitary

More information

WHITE PAPER Maximizing Workforce Management with Best-of-Breed Solutions

WHITE PAPER Maximizing Workforce Management with Best-of-Breed Solutions WHITE PAPER Maximizing Workforce Management with Best-of-Breed Solutions Sponsored by: Kronos Incorporated Lisa Rowan February 2010 IDC OPINION Global Headquarters: 5 Speen Street Framingham, MA 01701

More information

DevOps and the Cost of Downtime: Fortune 1000 Best Practice Metrics Quantified

DevOps and the Cost of Downtime: Fortune 1000 Best Practice Metrics Quantified Insight DevOps and the Cost of Downtime: Fortune 1000 Best Practice Metrics Quantified Stephen Elliot IDC OPINION Based on a research survey conducted during October and November of 2014 across multiple

More information

Schiphol Telematics Moves to Avanade to Achieve More Value Through Business Partnership

Schiphol Telematics Moves to Avanade to Achieve More Value Through Business Partnership IDC ExpertROI SPOTLIGHT Schiphol Telematics Moves to Avanade to Achieve More Value Through Business Partnership Sponsored by: Avanade Matthew Marden September 2014 Overview Schiphol Telematics (ST) has

More information

AT&T Leverages HP Vertica Analytics Platform to Change the Economics of Providing Actionable Insights to Decision Makers

AT&T Leverages HP Vertica Analytics Platform to Change the Economics of Providing Actionable Insights to Decision Makers IDC ExpertROI SPOTLIGHT AT&T Leverages HP Vertica Analytics Platform to Change the Economics of Providing Actionable Insights to Decision Makers Sponsored by: HP Matthew Marden November 2014 Overview AT&T

More information

The New Rules to Improve Productivity and Control Costs

The New Rules to Improve Productivity and Control Costs Authored by TOP 5 TECHNOLOGY GAME CHANGERS FOR WORKFORCE MANAGEMENT The New Rules to Improve Productivity and Control Costs Sponsored by Top 5 Technology Game Changers for Workforce Management Business

More information

The Business Value of IT Certification

The Business Value of IT Certification Sponsored by: Microsoft Authors: Cushing Anderson Matthew Marden Randy Perry The Business Value of IT November 2015 EXECUTIVE SUMMARY Business Value Highlights Higher productivity for server, database,

More information

Key Findings 3. The Workforce Management Technology Maturity Model 4. Present Challenges 6. Workforce Automation 8

Key Findings 3. The Workforce Management Technology Maturity Model 4. Present Challenges 6. Workforce Automation 8 Table of Contents Introduction 3 Key Findings 3 The Workforce Management Technology Maturity Model 4 Present Challenges 6 Workforce Automation 8 Ranking the Degree of Automation 10 The Importance of Governance

More information

C A S E S T UDY The Path Toward Pervasive Business Intelligence at Merck

C A S E S T UDY The Path Toward Pervasive Business Intelligence at Merck C A S E S T UDY The Path Toward Pervasive Business Intelligence at Merck Sponsored by: Microsoft September 2008 SUMMARY Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015

More information

KPMG Unlocks Hidden Value in Client Information with Smartlogic Semaphore

KPMG Unlocks Hidden Value in Client Information with Smartlogic Semaphore CASE STUDY KPMG Unlocks Hidden Value in Client Information with Smartlogic Semaphore Sponsored by: IDC David Schubmehl July 2014 IDC OPINION Dan Vesset Big data in all its forms and associated technologies,

More information

Kronos. Workforce Ready for small and midsize businesses. It s enterprise-class workforce management. Simplified.

Kronos. Workforce Ready for small and midsize businesses. It s enterprise-class workforce management. Simplified. Kronos Workforce Ready for small and midsize businesses It s enterprise-class workforce management. Simplified. How can you best grow in today s tough economic climate? A key strategy in the current economic

More information

Workforce Management in the Cloud. White Paper. Case Studies Reveal Benefits of Cloud Deployment. Sponsored by

Workforce Management in the Cloud. White Paper. Case Studies Reveal Benefits of Cloud Deployment. Sponsored by Workforce Management in the Cloud Case Studies Reveal Benefits of Cloud Deployment White Paper Sponsored by Table of Contents The Rationale for Cloud Computing 3 Adoption in the Enterprise 4 Human Capital

More information

Business Networks: The Next Wave of Innovation

Business Networks: The Next Wave of Innovation White Paper Business Networks: The Next Wave of Innovation Sponsored by: Ariba Michael Fauscette November 2014 In This White Paper The business network is forming a new framework for productivity and value

More information

Understanding the Business Value of Social Solutions in Sales

Understanding the Business Value of Social Solutions in Sales WHITE PAPER Understanding the Business Value of Social Solutions in Sales Sponsored by: SAP Vanessa Thompson April 2014 IDC OPINION The confluence of the changing competitive landscape, strategic business

More information

Mining for Insight: Rediscovering the Data Archive

Mining for Insight: Rediscovering the Data Archive WHITE PAPER Mining for Insight: Rediscovering the Data Archive Sponsored by: Iron Mountain Laura DuBois June 2015 Sean Pike EXECUTIVE SUMMARY In the past, the main drivers for data archiving centered on

More information

Using Converged Infrastructure to Enable Rapid, Cost-Effective Private Cloud Deployments

Using Converged Infrastructure to Enable Rapid, Cost-Effective Private Cloud Deployments Sponsored by: VCE Authors: Richard L. Villars Matthew Marden June 2014 Business Value Highlights Customers using Vblock Systems as a platform for deploying private cloud workloads are realizing significant

More information

Toward Real-Time Plant Floor Visibility: A View From Various Manufacturing Sectors

Toward Real-Time Plant Floor Visibility: A View From Various Manufacturing Sectors WHITE PAPER Toward Real-Time Plant Floor Visibility: A View From Various Manufacturing Sectors Sponsored by: Zebra Technologies Corporation Lorenzo Veronesi May 2014 IN THIS WHITE PAPER This document extends

More information

Making the Business Case for HR Investments During Economic Crisis

Making the Business Case for HR Investments During Economic Crisis I D C V E N D O R S P O T L I G H T Making the Business Case for HR Investments During Economic Crisis March 2009 Adapted from Putting Performance at the Hub of the Talent Universe by Lisa Rowan, IDC #214468

More information

University of Kentucky Leveraging SAP HANA to Lead the Way in Use of Analytics in Higher Education

University of Kentucky Leveraging SAP HANA to Lead the Way in Use of Analytics in Higher Education IDC ExpertROI SPOTLIGHT University of Kentucky Leveraging SAP HANA to Lead the Way in Use of Analytics in Higher Education Sponsored by: SAP Matthew Marden April 2014 Randy Perry Overview Founded in 1865

More information

Mobile Device and Application Trends Are Mobile Applications Moving to the Cloud?

Mobile Device and Application Trends Are Mobile Applications Moving to the Cloud? White Paper Mobile Device and Application Trends Are Mobile Applications Moving to the Cloud? Sponsored by: Cisco Denise Lund April 2014 IDC OPINION The use of mobile devices across job levels and functions

More information

Applying Cloud Computing: An Executive Workshop

Applying Cloud Computing: An Executive Workshop Applying Cloud Computing: An Executive Workshop March 11, 2013 Joseph Pucciarelli VP & IT Executive Advisor The 3 rd Platform Shift: From IT Productivity to Business Productivity Innovation Information

More information

Workforce Management: Controlling Costs, Delivering Results

Workforce Management: Controlling Costs, Delivering Results Workforce Management: Controlling Costs, Delivering Results Organizations today must balance the need to run an efficient and costeffective operation while remaining agile and flexible to meet both customer

More information

C A S E S T UDY The Path Toward Pervasive Business Intelligence at an Asian Telecommunication Services Provider

C A S E S T UDY The Path Toward Pervasive Business Intelligence at an Asian Telecommunication Services Provider C A S E S T UDY The Path Toward Pervasive Business Intelligence at an Asian Telecommunication Services Provider Sponsored by: Tata Consultancy Services November 2008 SUMMARY Global Headquarters: 5 Speen

More information

The Benefits of Upgrading to Workforce Management Suite

The Benefits of Upgrading to Workforce Management Suite The Benefits of Upgrading to Workforce Management Suite Welcome Your Integration Upgrade Kit. Introduction Contents We are thrilled to consider you our valued customer. As our customer, we want to help

More information

Data Management: Foundational Technologies for Health Insurance Exchange Success

Data Management: Foundational Technologies for Health Insurance Exchange Success INDUSTRY BRIEF Data Management: Foundational Technologies for Health Insurance Exchange Success Sponsored by: Informatica Janice W. Young November 2013 IN THIS INDUSTRY BRIEF U.S. health plans have been

More information

It s enterprise-class workforce management. Simplified.

It s enterprise-class workforce management. Simplified. It s enterprise-class workforce management. Simplified. ---.. ' ---- - ---t -- - - - - -....-,~ - r.- -- How can you best grow in today s tough economic climate? A key strategy in the current economic

More information

IDC MarketScape: Worldwide Life Science Manufacturing and Supply Chain ITO 2015 Vendor Assessment

IDC MarketScape: Worldwide Life Science Manufacturing and Supply Chain ITO 2015 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Life Science Manufacturing and Supply Chain ITO 2015 Vendor Assessment Eric Newmark THIS IDC MARKETSCAPE EXCERPT FEATURES HCL TECHNOLOGIES, LTD. (INDIA) IDC MARKETSCAPE

More information

Big Data Analytics. 10 Best Practice Recommendations. Assessing the Revolution in Big Data and Business Analytics. Sponsored by

Big Data Analytics. 10 Best Practice Recommendations. Assessing the Revolution in Big Data and Business Analytics. Sponsored by Big Data Analytics Assessing the Revolution in Big Data and Business Analytics 10 Best Practice Recommendations Sponsored by Copyright Ventana Research 2013 Do Not Redistribute Without Permission February

More information

IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era

IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era Customer Needs and Strategies IT as a Service Emerges as a New Management Paradigm in the Software-Defined Datacenter Era Mary Johnston Turner IDC OPINION IT as a service (ITaaS) represents a fundamentally

More information

Time and Attendance Strategies for the Modern Workforce

Time and Attendance Strategies for the Modern Workforce White Paper Time and Attendance Strategies for the Modern Workforce Moving beyond yesterday s solutions in workforce management Executive Summary Organizations today are operating in a period of breathtaking

More information

Part 3: Business Case and Readiness

Part 3: Business Case and Readiness The Fundamentals of Managed Service Provider (MSP) Programs Part 3 of 3 Part 3: Business Case and Readiness By Jennifer Spicher contents This is the final of a three-part series designed to outline key

More information

WHITE PAPER IN THIS WHITE PAPER EXECUTIVE SUMMARY. Sponsored by: Salesforce. August 2015

WHITE PAPER IN THIS WHITE PAPER EXECUTIVE SUMMARY. Sponsored by: Salesforce. August 2015 WHITE PAPER The Salesforce Economy: How Salesforce, Its Ecosystem of Partners, and Its Customers Will Create More Than 1 Million Jobs and Add $272 Billion to Local Economies in the Next Four Years Sponsored

More information

Operational Excellence, Data Driven Transformation Now Available at American Hospitals

Operational Excellence, Data Driven Transformation Now Available at American Hospitals Operational Excellence, Data Driven Transformation Now Available at American Hospitals It's Time to Get LEAN White Paper Operational Excellence, Data Driven Transformation Now Available at American Hospitals

More information

What s On the Minds of HR Directors? Neil Reichenberg Executive Director International Public Management Association for Human Resources

What s On the Minds of HR Directors? Neil Reichenberg Executive Director International Public Management Association for Human Resources What s On the Minds of HR Directors? Neil Reichenberg Executive Director International Public Management Association for Human Resources The International Public Management Association for Human Resources

More information

Deloitte and SuccessFactors Workforce Analytics & Planning for Federal Government

Deloitte and SuccessFactors Workforce Analytics & Planning for Federal Government Deloitte and SuccessFactors Workforce Analytics & Planning for Federal Government Introduction Introduction In today s Federal market, the effectiveness of human capital management directly impacts agencies

More information

The Business Value of VCE Vblock Systems: Leveraging Convergence to Drive Business Agility

The Business Value of VCE Vblock Systems: Leveraging Convergence to Drive Business Agility Sponsored by: VCE Authors: Richard L. Villars Randy Perry May 2015 Business Value Highlights 4.6 times more applications developed/delivered per year 41% less IT time spent keeping the lights on 4.4 times

More information

IDC MarketScape: Worldwide Hydrocarbon Accounting Software 2013 Vendor Assessment

IDC MarketScape: Worldwide Hydrocarbon Accounting Software 2013 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Hydrocarbon Accounting Software 2013 Vendor Assessment Jill Feblowitz THIS IDC MARKETSCAPE EXCERPT FEATURES: TIETO IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape

More information

Impact of Juniper Training and Certification on Network Management Activities

Impact of Juniper Training and Certification on Network Management Activities WHITE PAPER Impact of Juniper Training and Certification on Network Management Activities Sponsored by: Juniper Networks Cushing Anderson January 2014 IDC OPINION IDC believes sufficient training and appropriate

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Integrated Application Life-Cycle Management: Accelerating Innovation, Reducing Costs, and Improving Quality Sponsored by: SAP Melinda-Carol Ballou April 2010 Global Headquarters: 5 Speen Street

More information

C A S E S T UDY The Path Toward Pervasive Business Intelligence at Avantium

C A S E S T UDY The Path Toward Pervasive Business Intelligence at Avantium C A S E S T UDY The Path Toward Pervasive Business Intelligence at Avantium Sponsored by: TIBCO Spotfire August 2008 SUMMARY Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200

More information

C A S E S T UDY The Path Toward Pervasive Business Intelligence at an International Financial Institution

C A S E S T UDY The Path Toward Pervasive Business Intelligence at an International Financial Institution C A S E S T UDY The Path Toward Pervasive Business Intelligence at an International Financial Institution Sponsored by: Tata Consultancy Services October 2008 SUMMARY Global Headquarters: 5 Speen Street

More information

Managing Summer Vacations with an Advanced Time & Attendance System

Managing Summer Vacations with an Advanced Time & Attendance System Managing Summer Vacations with an Advanced Time & Attendance System Table of Contents Raising Employee Engagement With Time & Attendance Software...5 Top 3 Ways To Forecast Schedules With Time & Attendance

More information

WHY CONTRACTORS AUTOMATE TIME AND ATTENDANCE

WHY CONTRACTORS AUTOMATE TIME AND ATTENDANCE WHY CONTRACTORS AUTOMATE TIME AND ATTENDANCE FROM A LEADER IN WORKFORCE MANAGEMENT SOLUTIONS www.mitcsoftware.com INTRODUCTION Labor costs are the largest controllable expense for most contractors. Contractors

More information

Cloud Economics: A Financial Analysis of Information Management IT Delivery Models

Cloud Economics: A Financial Analysis of Information Management IT Delivery Models WHITE PAPER Cloud Economics: A Financial Analysis of Information Management IT Delivery Models Sponsored by: Viewpointe LLC Michael Versace October 2013 Randy Perry IDC OPINION Executive Summary Cost optimization

More information

Total Workforce Management 2013: The State of Time and Attendance

Total Workforce Management 2013: The State of Time and Attendance Total Workforce Management 2013: The State of Time and Attendance Tracking time and attendance is at the core of workforce management. From Fred Flintstone marking his timecard with the beak of a pterodactyl

More information

WORKFORCE MANAGEMENT SUITE

WORKFORCE MANAGEMENT SUITE solutions WORKFORCE MANAGEMENT SUITE For Small and Midsize Businesses Enterprise-Class Workforce Management. Simplified. UNIFIED WORKFORCE MANAGEMENT: One database. One user experience. One employee record.

More information

Enterprises Adopting Mobile Messaging to Enhance Customer Service and Improve Customer Experience

Enterprises Adopting Mobile Messaging to Enhance Customer Service and Improve Customer Experience WHITE PAPER Enterprises Adopting Mobile Messaging to Enhance Customer Service and Improve Customer Experience Sponsored by: OpenMarket Greg Girard December 2014 IN THIS WHITE PAPER This white paper examines

More information

Automating Workforce Management in Healthcare

Automating Workforce Management in Healthcare Automating Workforce Management in Healthcare Have you considered the benefits of workforce management automation for patient care, employee engagement, and productivity? Automation of workforce management

More information

Make the right decisions with Distribution Intelligence

Make the right decisions with Distribution Intelligence Make the right decisions with Distribution Intelligence Bengt Jensfelt, Business Product Manager, Distribution Intelligence, April 2010 Introduction It is not so very long ago that most companies made

More information

IDC MarketScape: U.S. Population Health Management 2014 Vendor Assessment

IDC MarketScape: U.S. Population Health Management 2014 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: U.S. Population Health Management 2014 Vendor Assessment Cynthia Burghard THIS IDC MARKETSCAPE EXCERPT FEATURES: WELLCENTIVE IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape

More information

Modernizing Data Protection With Backup Appliances

Modernizing Data Protection With Backup Appliances Executive Brief Modernizing Data Protection With Backup Appliances Sponsored by: Symantec Carla Arend March 2014 Andrew Buss IDC OPINION Transformation of the backup infrastructure is the next frontier

More information

SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT

SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT Your business intelligence strategy should take into account all sources

More information

WORKFORCE MANAGEMENT Improve workforce productivity.

WORKFORCE MANAGEMENT Improve workforce productivity. Improve workforce productivity. Ceridian Workforce Management helps organizations improve performance, reduce labour costs and align the workforce with corporate goals whilst maintaining employee engagement.

More information

Overcoming Obstacles to Retail Supply Chain Efficiency and Vendor Compliance

Overcoming Obstacles to Retail Supply Chain Efficiency and Vendor Compliance Overcoming Obstacles to Retail Supply Chain Efficiency and Vendor Compliance 0 GreenLionDigital.com How process automation, data integration and visibility, advanced analytics, and collaboration improve

More information

IDC MarketScape Excerpt: Worldwide Life Science R&D ITO 2013 Vendor Assessment

IDC MarketScape Excerpt: Worldwide Life Science R&D ITO 2013 Vendor Assessment IDC MarketScape IDC MarketScape Excerpt: Worldwide Life Science R&D ITO 2013 Vendor Assessment Alan S. Louie, Ph.D. THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE FIGURE FIGURE 1 IDC

More information

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com

Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com WHITE PAPER Network Consulting Services Lead Enterprise Transformation Sponsored by: HP Leslie Rosenberg February 2011 Curtis Price Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200

More information

Time Management Automation, Integrated with Invoices and Payroll

Time Management Automation, Integrated with Invoices and Payroll Time Management Automation, Integrated with Invoices and Payroll If your business is not using the latest in integrated time management software utilizing mobile technology, chances are, Your overhead

More information

Nimble Storage Leverages Operational Data to Drive Its Business with Analytics Delivered by HP Vertica

Nimble Storage Leverages Operational Data to Drive Its Business with Analytics Delivered by HP Vertica IDC ExpertROI SPOTLIGHT Nimble Storage Leverages Operational Data to Drive Its Business with Analytics Delivered by HP Vertica Sponsored by: HP Matthew Marden September 2014 Overview Nimble Storage (Nimble)

More information

W H I T E P A P E R T h e R O I o f C o n s o l i d a t i n g B a c k u p a n d A r c h i v e D a t a

W H I T E P A P E R T h e R O I o f C o n s o l i d a t i n g B a c k u p a n d A r c h i v e D a t a Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R T h e R O I o f C o n s o l i d a t i n g B a c k u p a n d A r c h i v e D a

More information

!!!!! White Paper. Understanding The Role of Data Governance To Support A Self-Service Environment. Sponsored by

!!!!! White Paper. Understanding The Role of Data Governance To Support A Self-Service Environment. Sponsored by White Paper Understanding The Role of Data Governance To Support A Self-Service Environment Sponsored by Sponsored by MicroStrategy Incorporated Founded in 1989, MicroStrategy (Nasdaq: MSTR) is a leading

More information

White Paper March 2009. Government performance management Set goals, drive accountability and improve outcomes

White Paper March 2009. Government performance management Set goals, drive accountability and improve outcomes White Paper March 2009 Government performance management Set goals, drive accountability and improve outcomes 2 Contents 3 Business problems Why performance management? 4 Business drivers 6 The solution

More information

Ultimate Software: Successfully Navigating the Transition from On-Premise to Cloud ISV as a Public Company

Ultimate Software: Successfully Navigating the Transition from On-Premise to Cloud ISV as a Public Company Vendor Needs and Strategies Ultimate Software: Successfully Navigating the Transition from On-Premise to Cloud ISV as a Public Company Christine Dover IDC OPINION In 1998, when the company went public,

More information

IDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment

IDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment IDC MarketScape IDC MarketScape Excerpt: Worldwide Life Science R&D Strategic Consulting Services 2014 Vendor Assessment Alan S. Louie, Ph.D. THIS IDC MARKETSCAPE EXCERPT FEATURES: ACCENTURE IDC MARKETSCAPE

More information

A Hyperion System Overview. Hyperion System 9

A Hyperion System Overview. Hyperion System 9 A Hyperion System Overview Hyperion System 9 Your organization relies on multiple transactional systems including ERP, CRM, and general ledger systems to run your business. In today s business climate

More information

Converged and Integrated Datacenter Systems: Creating Operational Efficiencies

Converged and Integrated Datacenter Systems: Creating Operational Efficiencies Insight Converged and Integrated Datacenter Systems: Creating Operational Efficiencies Rob Brothers IDC OPINION Enterprise IT has moved away from siloed servers, storage, information, and processes and

More information

IDC PlanScape: The Essentials of Internet of Things Investment for Smart Cities

IDC PlanScape: The Essentials of Internet of Things Investment for Smart Cities Business Strategy IDC PlanScape: The Essentials of Internet of Things Investment for Smart Cities Ruthbea Yesner Clarke IDC GOVERNMENT INSIGHTS OPINION FIGURE 1 IDC PlanScape: Executive Summary of the

More information

C A S E S T UDY The Path Toward Pervasive Business Intelligence at Cornell University

C A S E S T UDY The Path Toward Pervasive Business Intelligence at Cornell University C A S E S T UDY The Path Toward Pervasive Business Intelligence at Cornell University Sponsored by: Tableau Software August 2008 SUMMARY Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200

More information

Metro Health Giving Time Back to Its Care Providers with VMware Horizon View

Metro Health Giving Time Back to Its Care Providers with VMware Horizon View IDC ExpertROI Spotlight Metro Health Giving Time Back to Its Care Providers with VMware Horizon View Sponsored by: VMware Matthew Marden January 2014 Randy Perry Overview Metro Health is an integrated

More information

Discover How a 360-Degree View of the Customer Boosts Productivity and Profits. eguide

Discover How a 360-Degree View of the Customer Boosts Productivity and Profits. eguide Discover How a 360-Degree View of the Customer Boosts Productivity and Profits eguide eguide Discover How a 360-Degree View of the Customer Boosts Productivity and Profits A guide on the benefits of using

More information

BIG DATA + ANALYTICS

BIG DATA + ANALYTICS An IDC InfoBrief for SAP and Intel + USING BIG DATA + ANALYTICS TO DRIVE BUSINESS TRANSFORMATION 1 In this Study Industry IDC recently conducted a survey sponsored by SAP and Intel to discover how organizations

More information

Transforming life sciences contract management operations into sustainable profit centers

Transforming life sciences contract management operations into sustainable profit centers Point of View Generating life sciences Impact Transforming life sciences contract management operations into sustainable profit centers Globally, life sciences companies spend anywhere from $700 million

More information

IDC MarketScape: Worldwide Life Science Sales and Marketing ITO 2015 Vendor Assessment

IDC MarketScape: Worldwide Life Science Sales and Marketing ITO 2015 Vendor Assessment IDC MARKETSCAPE IDC MarketScape: Worldwide Life Science Sales and Marketing ITO 2015 Vendor Assessment Eric Newmark THIS IDC MARKETSCAPE EXCERPT FEATURES: IMS HEALTH IDC MARKETSCAPE FIGURE FIGURE 1 IDC

More information

When Is Time Not on Your Side?

When Is Time Not on Your Side? When Is Time Not on Your Side? Time & Attendance ... When It s Not Adding to the Bottom Line. If you re not in control of when your employees are working, you might not be in control of your business.

More information

IDC MarketScape: U.S. Healthcare Provider Clinical and Financial Analytics Standalone Platform Vendor Assessment

IDC MarketScape: U.S. Healthcare Provider Clinical and Financial Analytics Standalone Platform Vendor Assessment IDC MarketScape IDC MarketScape: U.S. Healthcare Provider Clinical and Financial Analytics Standalone Platform Vendor Assessment Judy Hanover THIS IDC MARKETSCAPE EXCERPT FEATURES ARBORMETRIX IDC MARKETSCAPE

More information

Management Update: The Cornerstones of Business Intelligence Excellence

Management Update: The Cornerstones of Business Intelligence Excellence G00120819 T. Friedman, B. Hostmann Article 5 May 2004 Management Update: The Cornerstones of Business Intelligence Excellence Business value is the measure of success of a business intelligence (BI) initiative.

More information

The CIO s Chance of a Lifetime

The CIO s Chance of a Lifetime White Paper The CIO s Chance of a Lifetime Using Big Data and Analytics as the Ticket to Strategic Relevance An IDC White Paper sponsored by SAS Institute Dan Vesset, Henry Morris December 2013 Executive

More information

Industry Trends and Customer Case Studies in Managing Governance, Risk, and Compliance

Industry Trends and Customer Case Studies in Managing Governance, Risk, and Compliance WHITE PAPER Industry Trends and Customer Case Studies in Managing Governance, Risk, and Compliance Sponsored by: Workiva Marc DeCastro September 2015 IN THIS WHITE PAPER This IDC Financial Insights white

More information

Teradata Marketing Operations. Reduce Costs and Increase Marketing Efficiency

Teradata Marketing Operations. Reduce Costs and Increase Marketing Efficiency Teradata Marketing Operations Reduce Costs and Increase Marketing Efficiency Product Insight Brochure What Would You Do If You Knew? TM What would you do if you knew your marketing efforts could be freed

More information

Time and Attendance Strategies for the Modern Workforce

Time and Attendance Strategies for the Modern Workforce White Paper Time and Attendance Strategies for the Modern Workforce Moving beyond yesterday s solutions in workforce management Executive Summary Organizations today are operating in a period of breathtaking

More information

Meeting the Needs of Database Management for SaaS: Oracle Database 12c

Meeting the Needs of Database Management for SaaS: Oracle Database 12c WHITE PAPER Meeting the Needs of Database Management for SaaS: Oracle Database 12c Sponsored by: Oracle Corp. Carl W. Olofson September 2014 IDC OPINION The move of ISV applications to the cloud is growing

More information

Workbook BUILDING A BUSINESS CASE. for a Time and Attendance Solution

Workbook BUILDING A BUSINESS CASE. for a Time and Attendance Solution Workbook BUILDING A BUSINESS CASE for a Time and Attendance Solution Introduction Have you ever made a time and attendance or other data automation proposal to management and had it rejected, even though

More information

Operationalizing Data Governance through Data Policy Management

Operationalizing Data Governance through Data Policy Management Operationalizing Data Governance through Data Policy Management Prepared for alido by: David Loshin nowledge Integrity, Inc. June, 2010 2010 nowledge Integrity, Inc. Page 1 Introduction The increasing

More information

An Enterprise Resource Planning Solution (ERP) for Mining Companies Driving Operational Excellence and Sustainable Growth

An Enterprise Resource Planning Solution (ERP) for Mining Companies Driving Operational Excellence and Sustainable Growth SAP for Mining Solutions An Enterprise Resource Planning Solution (ERP) for Mining Companies Driving Operational Excellence and Sustainable Growth 2013 SAP AG or an SAP affi iate company. All rights reserved.

More information

IDC MarketScape: Worldwide Life Science CRM Software 2015 Vendor Assessment

IDC MarketScape: Worldwide Life Science CRM Software 2015 Vendor Assessment IDC MarketScape IDC MarketScape: Worldwide Life Science CRM Software 2015 Vendor Assessment Eric Newmark THIS IDC MARKETSCAPE EXCERPT FEATURES: IMS HEALTH IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape

More information

Pulsant Delivers Agile and Cost-Effective Hybrid Cloud Services with Cisco ACI

Pulsant Delivers Agile and Cost-Effective Hybrid Cloud Services with Cisco ACI IDC ExpertROI SPOTLIGHT Pulsant Delivers Agile and Cost-Effective Hybrid Cloud Services with Cisco ACI Sponsored by: Cisco Matthew Marden December 2015 Overview Pulsant is a United Kingdom-based IT infrastructure

More information

WHITE PAPER Risk, Cost and Quality: Key Factors for Outsourcing QA and Testing

WHITE PAPER Risk, Cost and Quality: Key Factors for Outsourcing QA and Testing WHITE PAPER Risk, Cost and Quality: Key Factors for Outsourcing QA and Testing In association with: TCS Marianne Kolding December 2012 Ed Cordin IDC OPINION IDC EMEA, 389 Chiswick High Road, London, W4

More information

WHITE PAPER Using SAP Solution Manager to Improve IT Staff Efficiency While Reducing IT Costs and Improving Availability

WHITE PAPER Using SAP Solution Manager to Improve IT Staff Efficiency While Reducing IT Costs and Improving Availability WHITE PAPER Using SAP Solution Manager to Improve IT Staff Efficiency While Reducing IT Costs and Improving Availability Sponsored by: SAP Elaina Stergiades November 2009 Eric Hatcher EXECUTIVE SUMMARY

More information

Time and Attendance Strategies for the Modern Workforce. Moving beyond yesterday s solutions in workforce management

Time and Attendance Strategies for the Modern Workforce. Moving beyond yesterday s solutions in workforce management Time and Attendance Strategies for the Modern Workforce Moving beyond yesterday s solutions in workforce management Executive Summary Organizations today are operating in a period of breathtaking technological

More information

Manage People and Talent

Manage People and Talent Solution Overview Defense and Security Executive Managing the New World of Work The New World of Work Optimizing People Instant access to information and processes empower an organization s people and

More information

AirWatch by VMware Enables Secure, Flexible SMB BYOD Mobile Device Deployments for Legal Firm Dowling Aaron Inc.

AirWatch by VMware Enables Secure, Flexible SMB BYOD Mobile Device Deployments for Legal Firm Dowling Aaron Inc. Buyer Case Study AirWatch by VMware Enables Secure, Flexible SMB BYOD Mobile Device Deployments for Legal Firm Dowling Aaron Inc. Christopher Chute IDC OPINION This IDC Buyer Case Study is based on a conversation

More information

Journey to 3rd Platform Digital Customer Experience

Journey to 3rd Platform Digital Customer Experience Vendor Spotlight Journey to 3rd Platform Digital Customer Experience Sponsored by: Genesys Telecommunications Laboratories Jason Andersson May 2014 COMPETING ON THE 3RD PLATFORM The ICT industry is in

More information

IDC MarketScape Excerpt: Worldwide HR BPO 2014 Vendor Assessment

IDC MarketScape Excerpt: Worldwide HR BPO 2014 Vendor Assessment IDC MarketScape IDC MarketScape Excerpt: Worldwide HR BPO 2014 Vendor Assessment Lisa Rowan THIS IDC MARKETSCAPE EXCERPT FEATURES: ADP IDC MARKETSCAPE FIGURE FIGURE 1 IDC MarketScape HR Business Process

More information

G&A Onboarding. G&A Partners Human Capital Solutions

G&A Onboarding. G&A Partners Human Capital Solutions G&A Onboarding G&A Onboarding streamlines new hire procedures and alleviates the administrative paper chase by providing new workers and their managers online access to all necessary employment forms,

More information