Hospitality: Best Western Plaza Hotel and Trade Center
|
|
- Cameron Owens
- 8 years ago
- Views:
Transcription
1 Case Study Hospitality: Best Western Plaza Hotel and Trade Center The management of Best Western Royal Plaza Hotel and Trade Center, an increasingly popular venue for everything from seminars and meetings to national exhibitions, wanted to add Internet access that would serve guests as well as event managers. Using Cisco Aironet wireless technology and a Cisco Building Broadband Services Manager (BBSM) Gateway, the hotel is now able to provide full indoor coverage to guests at both the hotel and the trade center facility, which are separated by over 300 yards. Background The Best Western Royal Plaza Hotel and Trade Center is one of the largest Best Western hotels in the United States. Located in Marlboro, Massachusetts, a 35-minute drive from Boston, the Royal Plaza Hotel has 431 guest rooms, 10 suites, and more than 20,000 square feet of flexible meeting space in 22 function rooms. The Royal Plaza Trade Center, located some 300 yards from the hotel, offers an additional 47,000 square feet of exhibition space. Challenge As part of a program to enhance its services in a highly competitive market, the Royal Plaza management wanted to provide Internet connectivity in guest rooms, common areas, and meeting and exhibition spaces. We conducted an analysis to determine demand and concluded that, while we wouldn t lose a lot of business because we didn t have Internet access, we would very probably gain substantially more if we had it, says Rick Skinner, Royal Plaza general manager. We learned that businesses that require connectivity were going to venues that already have it. As a secondary market in the Boston suburbs, it was clear that this service would be an important step in sustaining and increasing our clientele. The challenge was twofold: to implement high-speed Internet access at both the Royal Plaza Hotel and at the adjacent Trade Center, which is not connected by any wiring infrastructure to the hotel, keeping both facilities on a single wireless local area network (WLAN). Solution Best Western consulted CCAWireless, a Boston-based company specializing in fixed and wireless solutions. For the 22 function rooms within the hotel, CCAWireless recommended Best Western install both CAT-5 Ethernet cabling and wireless. We wanted to provide greatest possible flexibility for giving presentations, conducting seminars to the people using our meeting rooms, whatever they have in mind, Skinner says. An entirely wireless solution was chosen for the guest rooms and suites, which could be deployed without the disruption that installing cable in each room would entail. All contents are Copyright All rights reserved. Important Notices and Privacy Statement. Page 1 of 5
2 This is the beauty of wireless system, says CCAWireless president Joe Galliani. We can configure everything in our own office and then install it very quickly at the customer site. That translates into minimal disruption to the customer s operation and, because there is no interior cabling to feed through the walls, zero disruption to the guests. Wireless proved to be the best solution for extending the network to the Trade Center facility as well. We thought about cabling at the Trade Center, says Galliani, but the distance between it and the hotel presented a problem. It was necessary to link the two facilities in order to provide Internet access through the hotel s T1 line and, if we used fiber cable, this would entail expensive excavation, assuming we could get permission for it, and the disruption that is involved, from the city. By every measure, wireless was the ideal answer for connecting the two facilities. Once the decision was made to deploy a wireless system, CCAWireless and Royal Plaza management began researching wireless solutions. We entertained proposals from several vendors and decided that Cisco Aironet technology had the most to offer, says Skinner. To begin with, I knew the reputation of Cisco products in terms of quality and serviceability. The Cisco wireless products we looked at had better bandwidth than the other brands, and they offered better flexibility for growth. For the guest rooms, Royal Plaza and CCAWireless selected the Cisco Aironet 350 Series Access Point. The hotel guest rooms occupy the top three floors of the hotel structure, and CCAWireless was able to complete its site survey, install of 10 Cisco Aironet 350 Series access points and provide follow-up adjustments in fewer than four days. If we d had to use cable, we d be talking about weeks, not days, and that would have resulted in disruption to guests, as we would have had to wait until rooms were vacant before doing the work, Galliani says. The entire wireless and wired infrastructure was provisioned and managed through the installation of the Cisco Building Broadband Service Manager (BBSM) Gateway. This solution provides all users with plug-and-play capabilities to connect to the Internet without requiring reconfiguration on the guest computer. Work at the hotel was completed in January In April, CCAWireless received authorization to proceed with connecting the hotel to the Trade Center. Due to the unobstructed interior nature of the Trade Center and the use of special omni-directional antennas, only two access points were needed to provide full coverage in the 47,000-square-foot facility. In this instance, CCAWireless installed Cisco Aironet 1200 Series access points. Cisco Aironet 1200 Series access points support the IEEE b standard, which has an 11-Mbps data rate and operates in an unlicensed portion of the 2.4-GHz radio frequency spectrum. The 2.4 GHz band provides support for three non-overlapping operating channels. Additionally, Cisco Aironet 1200 Series also offers a migration path to the newer IEEE a and IEEE g standards a feature that adds scalability and investment protection. The a standard, with a data rate of up to 54 Mbps, offers both greatly enhanced performance and eight channels for enhanced scalability. Although this standard is not compatible with b devices, it is immune to interference from devices that operate in the 2.4-GHz band, such as cordless phones and hand-held barcode scanners. The other new standard, IEEE g, provides backward compatibility with IEEE b equipment, preserving users' investment in their existing WLAN infrastructure. However, because g is limited to the same three channels as b, scalability may become a factor as WLAN user density increases. All contents are Copyright All rights reserved. Important Notices and Privacy Statement. Page 2 of 5
3 The Cisco Aironet 1200 Series Access Point is capable of single-band or dual-band operation to simultaneously accommodate one radio for b or future g clients and another for high-speed a clients. It can be upgraded in the field customers can order it with the b radio and then add or change radios to the new standards as their application and bandwidth requirements evolve. Although, for the time being, the Royal Plaza Hotel and Trade Center will remain on the IEEE b wireless standard, the management welcomes the option of adding the newer IEEE g standards. The growth potential inherent in the 1200 Series is one of the plusses we saw in the Cisco Aironet solution, Skinner says. Who knows what we may want to do down the road to provide enhanced service to our guests? With this access point in place, our options are wide open.. In order to connect the Cisco Aironet 1200 Series access points at the Trade Center to the network in the hotel, CCAWireless installed one Cisco Aironet 350 Series Wireless Bridge at each facility. Cisco Aironet 350 Series wireless bridges provide high-speed, long-range point-to-point and point-to-multipoint wireless connectivity between Ethernet networks. Direct sequence spread spectrum (DSSS) technology enables a data rate of 11 Mbps. and, unlike wired bridges, wireless bridges are not deterred by such physical barriers as freeways or bodies of water. The high-speed links between the wireless bridges deliver throughput several times faster than E1/ T1 lines for a fraction of the cost eliminating the need for expensive leased lines or difficult-to-install fiber-optic cable. Because bridges have no recurring charges, savings on leased-line services quickly pay for the initial hardware investment. It took just over a day to install and fully test the Cisco Aironet 1200 Series access points and Cisco Aironet 350 Series wireless bridges, bringing the Trade Center online with the Royal Plaza s WLAN. The Cisco BBSM Gateway was reconfigured to accommodate the addition of the Trade Center via the wireless bridge. Exhibitors can now transparently connect to the Internet, just as if they were located in the main hotel, without any speed degradation. For security, CCAWireless installed a Cisco PIX 506E Firewall on the hotel internal network. The Cisco PIX family of easy-to-install, integrated hardware/software appliances spans the entire user application spectrum, from compact, plug-and-play desktop firewalls for small or home offices to carrier-class gigabit firewalls for demanding enterprise and service provider environments. Cisco PIX Firewalls deliver performance of up to 500,000 simultaneous connections and nearly 1.7 Gigabits per second aggregate throughput. Results Royal Plaza management has been very pleased with the results of the installation. Everything has worked out well, Skinner says. The wireless network has brought new business to us to overnight rooms and to conferences and to daily functions that would not normally come to us. Business has improved at the Trade Center as a result of the new network as well, Skinner says. We have had about 30 trade shows since installing wireless, and we have seen an increase in demand with each show. Now we can give exhibitors high speed Internet for their exhibit space, he says. The trade shows that use the Trade Center often involve as many as 250 booths. With wireless, the exhibitor at each booth can select to use wireless, or not, as appropriate, says Skinner. Their options couldn t be much more flexible. The trade shows most likely to take advantage of the wireless network are those in which manufacturers want to exhibit new products to sales representatives. High-tech companies, especially hardware and software providers, have used the systems to demonstrate their new products, says Skinner. Sometimes they need Internet access to All contents are Copyright All rights reserved. Important Notices and Privacy Statement. Page 3 of 5
4 access the company s new software that describes the new product or shows how to use it, or how to sell it. Their printed brochures might not be out yet, but the software is, and the Internet access lets trade show attendees see it. We recently had a Canadian council on tourism that presented a video tour using our wireless connection. Best Western Royal Plaza Hotel and Trade Center markets its new wireless services on its Web site as well as in brochures and other Royal Plaza literature, which is regularly distributed to existing and potential clients. We highlight wireless in the Trade Center and the meeting rooms, but we certainly don t ignore it in the guest rooms. By installing wireless access points in strategic locations in hallways, we have assured nearly ubiquitous coverage, and this lets guests with wireless laptops or other handheld devices wander anywhere within a guest room. Eventually, the wireless network will be expanded to include nearly all the hotel s common areas as well, Skinner says. Security has not been an issue for the Royal Plaza s guests and exhibitors. Some large clients were a little uncertain about wireless, which is why we put Ethernet cables in the meeting rooms. It gives them both options. However, nobody thus far who has used wireless has expressed one iota of concern. To the contrary, they seem to appreciate the flexibility it gives them, especially those who want to set up multiple workstations. Really, the bottom line is that wireless has functioned very well for us. And it s generating more business, he says. Next Steps Plans are under way to extend WLAN coverage at the hotel to all common areas, including the lobby, restaurants, gift shop, and game room. Sometimes people just come in off the street and want to sit in the lobby or get a bite at a restaurant, and work on their laptops. Now they will be able to reach the Internet as well. It s all part of our commitment to meeting and exceeding customer expectations, says Skinner. Best Western Royal Plaza Hotel & Trade Center Marlboro, Massachusetts 431 guest rooms, 10 suites, 1,500 parking spaces Guest room amenities include cable, in-room movies, voice mail, video check-out, modem, and broadband Internet access. Hotel offers 22 function rooms covering more than 22,000 square feet. Wireless and cable Internet access is available. Trade Center provides 47,000 square feet of meting and trade show facility space and 1,800 parking spaces; wireless Internet access is available This customer story is based on information provided by Best Western Royal Plaza Hotel and Trade Center and CCAWireless and describes how those particular organizations benefit from the deployment of Cisco products. CISCO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties. Therefore, this disclaimer may not apply to you. All contents are Copyright All rights reserved. Important Notices and Privacy Statement. Page 4 of 5
5 Corporate Headquarters 170 West Tasman Drive San Jose, CA USA Tel: NETS (6387) Fax: European Headquarters Cisco Systems International BV Haarlerbergpark Haarlerbergweg CH Amsterdam The Netherlands www-europe.cisco.com Tel: Fax: Americas Headquarters 170 West Tasman Drive San Jose, CA USA Tel: Fax: Asia Pacific Headquarters Capital Tower 168 Robinson Road #22-01 to #29-01 Singapore Tel: Fax: Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the Cisco Web site at /go/offices Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile China PRC Colombia Costa Rica Croatia Czech Republic Denmark Dubai, UAE Finland France Germany Greece Hong Kong SAR Hungary India Indonesia Ireland Israel Italy Japan Korea Luxembourg Malaysia Mexico The Netherlands New Zealand Norway Peru Philippines Poland Portugal Puerto Rico Romania Russia Saudi Arabia Scotland Singapore Slovakia Slovenia South Africa Spain Sweden Switzerland Taiwan Thailand Turkey Ukraine United Kingdom United States Venezuela Vietnam Zimbabwe All contents are Copyright All rights reserved. CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of ; Changing the Way We Work, Live, Play, and Learn, and iquick Study are service marks of ; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, iq Expertise, the iq logo, iq Net Readiness Scorecard, LightStream, MGX, MICA, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, ScriptShare, SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0304R) ETMG _rev1 JS 11/03
CISCO IOS SOFTWARE FEATURE PACKS FOR THE CISCO 1700 SERIES MODULAR ACCESS ROUTERS AND CISCO 1800 SERIES (MODULAR) INTEGRATED SERVICES ROUTERS
CISCO IOS SOFTWARE FEATURE PACKS FOR THE CISCO 1700 SERIES MODULAR ACCESS ROUTERS AND CISCO 1800 SERIES (MODULAR) INTEGRATED SERVICES ROUTERS This product bulletin provides details on the Cisco IOS s for
More informationCisco Router and Security Device Manager File Management
Application Note Cisco Router and Security Device Manager File Management Introduction Cisco Router and Security Device Manager (SDM) allows you to view and manage the file system on your Cisco router
More informationCISCO SMALL AND MEDIUM BUSINESS CLASS VOICE SOLUTIONS: CISCO CALLMANAGER EXPRESS BUNDLES
OVERVIEW CISCO SMALL AND MEDIUM BUSINESS CLASS VOICE SOLUTIONS: CISCO CALLMANAGER EXPRESS BUNDLES COMPANY PROFILE Cisco CallManager Express (CME) promotional bundles are appropriate for small businesses
More informationNETWORK AVAILABILITY IMPROVEMENT SUPPORT OPERATIONAL RISK MANAGEMENT ANALYSIS
DATA SHEET NETWORK AVAILABILITY IMPROVEMENT SUPPORT OPERATIONAL RISK MANAGEMENT ANALYSIS Operational Risk Management Analysis helps you maintain and improve network availability by evaluating the risks
More informationFigure 1. The Cisco Aironet Power Injectors Provide Inline Power to Cisco Aironet Access Points and Bridges
DATA SHEET CISCO AIRONET POWER INJECTOR Cisco Aironet Power Injector products increase the deployment flexibility of Cisco Aironet wireless access points and bridges by providing an alternative powering
More informationCISCO SFP OPTICS FOR PACKET-OVER-SONET/SDH AND ATM APPLICATIONS
DATA SHEET CISCO SFP OPTICS FOR PACKET-OVER-SONET/SDH AND ATM APPLICATIONS The Cisco industry-standard Small Form-Factor Pluggable Interface Converter (SFP) for packet-over-sonet/sdh (POS), optical networking,
More informationCISCO CATALYST 3750 SERIES SWITCHES
AT-A-GLANCE CISCO CATALYST 3750 SERIES SWITCHES Product Part Number Port Speed Number Cisco Catalyst 3750-24TS 3750-24TS 3750-24FS 3750-24PS 3750-24PS 3750-48TS 3750-48TS 3750-48PS WS-C3750-24TS-S 10/100
More informationCisco Aironet 1130AG Series
Ordering Guide Cisco Aironet 1130AG Series The Cisco Aironet 1130AG Series IEEE 802.11a/b/g Access Point is a fixed-configuration, dual-band access point. Built in to the access point are two radios each
More informationCISCO AIRONET POWER INJECTOR
DATA SHEET CISCO AIRONET POWER INJECTOR Cisco Aironet Power Injector products increase the deployment flexibility of Cisco Aironet wireless access points and bridges by providing an alternative powering
More informationCisco Solution Incentive Program Asia Pacific
Channel Incentive Offerings Cisco Solution Incentive Program Asia Pacific User Guide This program will expire on December 31, 2006. Cisco Systems reserves the right to cancel or modify this program at
More informationCISCO IP PHONE EXPANSION MODULE 7914
DATA SHEET CISCO IP PHONE EXPANSION MODULE 7914 Call coverage is a critical capability for administrative assistants and others who must monitor, manage, and cover the various status of calls. This requires
More informationCisco Outbound Option
Data Sheet Cisco Outbound Option Today s contact center is about more than just handling inbound telephone calls it is about fully integrated, multi-channel customer interaction. The Cisco Intelligent
More informationCISCO IOS SOFTWARE RELEASES 12.4 MAINLINE AND 12.4T FEATURE SETS FOR THE CISCO 3800 SERIES ROUTERS
PRODUCT BULLETIN NO. 2877 CISCO IOS SOFTWARE RELEASES 12.4 MAINLINE AND FEATURE SETS FOR THE CISCO 3800 SERIES ROUTERS This product bulletin details changes to the Cisco IOS Software packaging for Cisco
More informationCISCO MEETINGPLACE FOR OUTLOOK 5.3
DATA SHEET CISCO MEETINGPLACE FOR OUTLOOK 5.3 Rich-media Conferencing for Microsoft Outlook PRODUCT OVERVIEW Cisco MeetingPlace part of the Cisco IP Communications system is a complete rich-media conferencing
More informationCISCO IOS SOFTWARE RELEASES 12.4 MAINLINE AND 12.4T FEATURE SETS FOR THE CISCO 2800 SERIES ROUTERS
PRODUCT BULLETIN NO. 2879 CISCO IOS SOFTWARE RELEASES 12.4 MAINLINE AND FEATURE SETS FOR THE CISCO 2800 SERIES ROUTERS This product bulletin details changes to the Cisco IOS Software packaging for Cisco
More informationEnabling High Availability for Voice Services in Cable Networks
White Paper Enabling High Availability for Voice Services in Cable Networks When customers place a telephone call, they expect it to go through on the first attempt and they expect it to continue without
More informationCISCO CATALYST 6500 SUPERVISOR ENGINE 32
PRODUCT BULLETIN NO. 2678 CISCO CATALYST 6500 SUPERVISOR ENGINE 32 Cisco Systems introduces the Cisco Catalyst 6500 Series Supervisor Engine 32, the next generation of supervisor engine for the Cisco Catalyst
More informationCISCO 100BASE-X SFP FOR FAST ETHERNET SFP PORTS
DATA SHEET CISCO 100BASE-X SFP FOR FAST ETHERNET SFP PORTS PRODUCT OVERVIEW The Cisco 100BASE-X Small Form-factor Pluggable (SFP) is a hot-swappable input/output device that plugs into a Fast Ethernet
More informationCISCO NETWORK CONNECTIVITY CENTER MPLS MANAGER 1.0
DATA SHEET CISCO NETWORK CONNECTIVITY CENTER MPLS MANAGER 1.0 Cisco Network Connectivity Center (NCC) Multiprotocol Label Switching (MPLS) Manager maximizes the availability of VPNs based on MPLS technology.
More informationCisco GLBP Load Balancing Options
Data Sheet Cisco GLBP Load Balancing Options Last updated: December 2005 INTRODUCTION The purpose of this document is to discuss the options that Cisco Gateway Load Balancing Protocol (GLBP) one of Cisco
More informationCISCO ISDN BRI S/T WIC FOR THE CISCO 1700, 1800, 2600, 2800, 3600, 3700, AND 3800 SERIES
DATA SHEET CISCO ISDN BRI S/T WIC FOR THE CISCO 1700, 1800, 2600, 2800, 3600, 3700, AND 3800 SERIES Offering a single ISDN BRI S/T interface, this WIC may require an external Network Termination 1 (NT1),
More informationCISCO ISDN BRI S/T WIC FOR THE CISCO 1700, 1800, 2600, 2800, 3600, 3700, AND 3800 SERIES
DATA SHEET CISCO ISDN BRI S/T WIC FOR THE CISCO 1700, 1800, 2600, 2800, 3600, 3700, AND 3800 SERIES Offering a single ISDN BRI S/T interface, this WIC may require an external Network Termination 1 (NT1),
More informationCISCO 10GBASE X2 MODULES
DATA SHEET CISCO 10GBASE X2 MODULES Figure 1. Cisco 10GBASE X2 and Xenpak Module PRODUCT OVERVIEW The Cisco 10GBASE X2 modules (Figure 1) offers customers a wide variety of 10 Gigabit Ethernet connectivity
More informationCISCO CALLMANAGER EXPRESS 3.2
ORDERING GUIDE CISCO CALLMANAGER EXPRESS 3.2 To be used by authorized partners and direct accounts only. HOW TO ORDER CISCO CALLMANAGER EXPRESS 3.2 Cisco CallManager Express (CME) is a feature in Cisco
More informationSERIAL AND ASYNCHRONOUS HIGH-SPEED WAN INTERFACE CARDS FOR CISCO 1800, 2800, AND 3800 SERIES INTEGRATED SERVICES ROUTERS
DATA SHEET SERIAL AND ASYNCHRONOUS HIGH-SPEED WAN INTERFACE CARDS FOR CISCO 1800, 2800, AND 3800 SERIES INTEGRATED SERVICES ROUTERS Serial and asynchronous high-speed WAN interface cards (HWICs) provide
More informationHow To Get A New Phone System For Your Business
Cisco Phone Systems Telemarketing Script Cold Call 1. Locate Contact: Name listed Owner General Manager / Office Manager Chief BDM (Business Decision Maker) Note: Avoid talking to IT since this is not
More informationCISCO WAN MANAGER 15 DATA SHEET
DATA SHEET CISCO WAN MANAGER 15 Cisco WAN Manager is a high-performance carrier-class element and network management product for the Cisco MGX, Cisco BPX, and Cisco IGX series multiservice switches and
More informationCity Government Improves Caller Service and Cultivates Economic Vitality
Customer Case Study City Government Improves Caller Service and Cultivates Economic Vitality EXECUTIVE SUMMARY CITY OF SACRAMENTO, CALIFORNIA 445,000 residents 97 square miles INDUSTRY Local Government
More information6000 WATT AC POWER SUPPLY FOR THE CISCO CATALYST 6500 SERIES CHASSIS
DATA SHEET 6000 WATT AC POWER SUPPLY FOR THE CISCO CATALYST 6500 SERIES CHASSIS PRODUCT OVERVIEW The 6000-watt (W) power supply for the Cisco Catalyst 6500 Series chassis (Figure 1) is a dual AC input
More informationNew Cisco Catalyst 3750 Series Switches Overview
Product Bulletin No. 2119 New Cisco Catalyst 3750 Series Switches Overview Cisco Systems is pleased to introduce the new Cisco Catalyst 3750 Series switches, an innovative product line that improves LAN
More informationEND-OF-SALE AND END-OF-LIFE ANNOUNCEMENT FOR SELECTIVE CISCO CATALYST 6503, CATALYST 6506 AND CATALYST 6509 CHASSIS
PRODUCT BULLETIN NO. 3037 END-OF-SALE AND END-OF-LIFE ANNOUNCEMENT FOR SELECTIVE CISCO CATALYST 6503, CATALYST 6506 AND CATALYST 6509 CHASSIS Cisco Systems announces the end-of-sale and end-of-life dates
More informationSURGE PROTECTION CABLES FOR SMART SERIAL INTERFACES
DATA SHEET SURGE PROTECTION CABLES FOR SMART SERIAL INTERFACES Surge events, including ElectroStatic Discharge (ESD) and lightning surges, are common in many parts of the world, especially during electrical
More informationTHE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION
CUSTOMER SUCCESS STORY THE CISCO CRM COMMUNICATIONS CONNECTOR GIVES EMPLOYEES SECURE, RELIABLE, AND CONVENIENT ACCESS TO CUSTOMER INFORMATION EXECUTIVE SUMMARY CUSTOMER NAME Coleman Technologies INDUSTRY
More informationCISCO IP CONTACT CENTER HOSTED EDITION A CROSS-NETWORK (PSTN TO IP), DISTRIBUTED, INTELLIGENT, HOSTED PLATFORM FOR CONTACT CENTERS
BROCHURE CISCO IP CONTACT CENTER HOSTED EDITION A CROSS-NETWORK (PSTN TO IP), DISTRIBUTED, INTELLIGENT, HOSTED PLATFORM FOR CONTACT CENTERS Responding to a changing marketplace and intense competition,
More informationCISCO METRO ETHERNET SERVICES AND SUPPORT
SERVICES OVERIVEW CISCO METRO ETHERNET SERVICES AND SUPPORT In the ever-changing communications market, incumbent service providers are looking for ways to grow revenue. One method is to deploy service
More informationCISCO WAN MANAGER 15.1
DATA SHEET CISCO WAN MANAGER 15.1 Cisco WAN Manager is a high-performance, carrier-class element- and network-management product for the Cisco MGX Family, Cisco BPX Family, and Cisco IGX Family of multiservice
More informationCisco Conference Connection
Data Sheet Cisco Conference Connection Cisco IP Communications a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications, IP video/audio conferencing,
More informationCISCO NETWORK ASSISTANT
DATA SHEET CISCO NETWORK ASSISTANT PRODUCT OVERVIEW Cisco Network Assistant is a PC-based network management application optimized for LANs of small and medium-sized business with up to 250 users. Cisco
More informationCisco IT Data Center and Operations Control Center Tour
Cisco IT Data Center and Operations Control Center Tour Inside the Build Room Page 1 of 8 5. Inside the Build Room Introduction Figure 1. Inside the Build Room Ian: The purpose of the Build room is for
More informationNTL teams with Cisco Advanced Services to reduce risk and deliver the world s largest Cisco Content Delivery Network deployment in just two months
Customer Success Story NTL teams with Cisco Advanced Services to reduce risk and deliver the world s largest Cisco Content Delivery Network deployment in just two months EXECUTIVE SUMMARY CUSTOMER NAME
More informationNETFLOW PERFORMANCE ANALYSIS
WHITE PAPER NETFLOW PERFORMANCE ANALYSIS INTRODUCTION The Cisco IOS NetFlow feature set allows for the tracking of individual IP flows as they are received at a Cisco router or switching device. Network
More informationEnd-of-Sale and End-of-Life Announcement for the Cisco Catalyst 2970 Series Switches
Product Bulletin No. EOL1092 End-of-Sale and End-of-Life Announcement for the Cisco Catalyst 2970 Series Switches Cisco Systems announces the end-of-sale and end-of-life dates for Cisco Catalyst 2970 Series
More informationCISCO CATALYST OPERATING SYSTEM SOFTWARE RELEASE 8.4 FOR CISCO CATALYST 6500 SERIES SWITCHES
PRODUCT BULLETIN NO. 2679 CISCO CATALYST OPERATING SYSTEM SOFTWARE RELEASE 8.4 FOR CISCO CATALYST 6500 SERIES SWITCHES The Cisco Catalyst Operating System (Catalyst OS) Software Release 8.4 for the supervisor
More informationCISCO PIX SECURITY APPLIANCE LICENSING
DATA SHEET CISCO PIX SECURITY APPLIANCE LICENSING The market-leading Cisco PIX Security Appliance Series supports a variety of licensing options, enabling businesses to select the capabilities that are
More informationCustomizing Your Cisco Unified IP Phone on the Web
Phone Guide Customizing Your Cisco Unified IP Phone on the Web Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS
More informationCISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK)
DATA SHEET CISCO IP PHONE SERVICES SOFTWARE DEVELOPMENT KIT (SDK) Cisco Systems IP Phone Services bring the power of the World Wide Web to Cisco IP Phones. An integral part of a Cisco AVVID (Architecture
More informationCisco Unified IP Phone 7906G
Q&A Cisco Unified IP Phone 7906G GENERAL QUESTIONS What is the Cisco IP Phone 7906G? The new Cisco Unified IP Phone 7906G is the latest Cisco Systems full-featured basic set IP phone providing enhanced
More informationEmpower Your Law Firm with Your Next Phone System
Empower Your Law Firm with Your Next Phone System BROCHURE CISCO SMB CLASS SOLUTIONS Law Firm Boosts Client Service and its Bottom Line Hahn & Hessen, LLP, a New York City law firm, is using a Cisco IP
More informationCisco IP Communicator
Q & A Cisco IP Communicator Q. What is Cisco IP Communicator? A. Cisco IP Communicator is a software-based application that delivers enhanced telephony support through personal computers. This application
More informationCisco Systems GigaStack Gigabit Interface Converter
Data Sheet Cisco Systems GigaStack Gigabit Interface Converter The Cisco Systems GigaStack Gigabit Interface Converter (GBIC) is a versatile, low-cost, Gigabit Ethernet stacking GBIC that offers high-speed
More informationHow To Connect A Cisco Aironet 350 Series Wireless Bridge To A Network With A Wireless Bridge
Data Sheet Cisco Fixed Wireless Solution The Cisco Aironet 350 Series enables high-speed long-range outdoor links between buildings and is ideal for installations subject to plenum rating and harsh environments.
More informationCisco CNS NetFlow Collection Engine Version 4.0
Data Sheet Cisco CNS NetFlow Collection Engine Version 4.0 Cisco CNS is a suite of intelligence engines that work with device agents to create a programmable network. Cisco CNS extends the management plane
More informationIt looks like your regular telephone.
It looks like your regular telephone. But it s a lot better. CISCO PHONE SYSTEM SOLUTIONS FOR SMALL AND MEDIUM BUSINESSES Between the increased productivity and administrative savings we ve experienced,
More informationPer-Port, Per-VLAN Quality of Service. Trunk-Port Security. 802.1x Private VLAN Assignment. 802.1x Private Guest VLAN
PRODUCT BULLETIN NO. 2782 INTRODUCING CISCO CATALYST 4948-10GE SWITCH 10 Gigabit Ethernet Switching for High-Performance, Rack-Optimized Server Switching Cisco Systems announces the Cisco Catalyst 4948-10GE,
More informationCisco IOS Public-Key Infrastructure: Deployment Benefits and Features
Data Sheet Cisco IOS Public-Key Infrastructure: Deployment Benefits and Features Introduction to Public Key Infrastructure Public Key Infrastructure (PKI) offers a scalable method of securing networks,
More informationCISCO CATALYST EXPRESS 500 SERIES SWITCHES
Q&A CISCO CATALYST EXPRESS 500 SERIES SWITCHES GENERAL What are the Cisco Catalyst Express 500 Series switches? The Cisco Catalyst Express 500 Series switches deliver Cisco class networking tailored for
More informationState Agency Improves Service Effectiveness by Giving Employees Database Access from Their IP Phones
Customer Case Study State Agency Improves Service Effectiveness by Giving Employees Database Access from Their IP Phones EXECUTIVE SUMMARY CUSTOMER NAME Arizona Department of Commerce 100 employees 12
More informationDATA COMPRESSION ADVANCED INTEGRATION MODULES (AIM-COMPR2-V2 AND AIM-COMPR4)
DATA SHEET DATA COMPRESSION ADVANCED INTEGRATION MODULES (AIM-COMPR2-V2 AND AIM-COMPR4) The Data Compression Advanced Integration Modules (AIMs) deliver cost-effective options for reducing recurring wide-area
More informationCISCO 7604 ROUTER. Figure 1. Cisco 7604 Router
DATA SHEET CISCO 7604 ROUTER PRODUCT OVERVIEW The Cisco 7604 Router is one of the smallest, redundant routers to offer n x 10 Gigabit Ethernet performance with services. This router is part of the Cisco
More informationCISCO CONTENT SWITCHING MODULE SOFTWARE VERSION 4.1(1) FOR THE CISCO CATALYST 6500 SERIES SWITCH AND CISCO 7600 SERIES ROUTER
PRODUCT BULLETIN NO. 2438 CISCO CONTENT SWITCHING MODULE SOFTWARE VERSION 4.1(1) FOR THE CISCO CATALYST 6500 SERIES SWITCH AND CISCO 7600 SERIES ROUTER NEW FEATURES New features of the Cisco Content Switching
More informationCISCO WIRELESS SECURITY SUITE
Q&A CISCO WIRELESS SECURITY SUITE OVERVIEW What is the Cisco Wireless Security Suite? The Cisco Wireless Security Suite is an enterprise-ready, standards-based, wireless LAN (WLAN) security solution for
More informationCisco Router and Security Device Manager USB Storage
Application Note Cisco Router and Security Device Manager USB Storage Introduction The USB Storage feature on the Cisco Router and Security Device Manager (Cisco SDM) allows the Cisco 871 and Cisco 1800,
More informationCisco IP Phone 7912G (Part Number CP-7912G-A)
Q&A CISCO IP PHONE 7911G GENERAL QUESTIONS What is the Cisco IP Phone 7911G? The new Cisco IP Phone 7911G is the latest Cisco Systems full-featured basic set IP phone providing enhanced functions for those
More informationCisco Secure Access Control Server Solution Engine
Data Sheet Cisco Secure Access Control Server Solution Engine The Cisco Secure Access Control Server (ACS) provides a comprehensive identity networking solution and secure user experience for Cisco intelligent
More informationSERIAL CONNECTIVITY NETWORK MODULES (NM-1HSSI, NM-4T, NM-4A/S, NM-8A/S, NM-16A/S, NM-16A, NM-32A)
DATA SHEET SERIAL CONNECTIVITY NETWORK MODULES (NM-1HSSI, NM-4T, NM-4A/S, NM-8A/S, NM-16A/S, NM-16A, NM-32A) Cisco Multi-Service Access Routers and Integrated Services Routers offer a wide variety of serial
More informationCISCO MDS 9000 FAMILY PERFORMANCE MANAGEMENT
WHITE PAPER CISCO MDS 9000 FAMILY PERFORMANCE MANAGEMENT As storage area networks (SANs) grow, so do the challenges for monitoring and resolving performance issues. Summary views of networkwide historical
More informationCisco 2-Channel SFP WDM Transponder
Data Sheet Cisco 2-Channel SFP WDM Transponder The Cisco 2-Channel SFP WDM Transponder expands the range of applications and platforms supported by coarse wavelength-division multiplexing (CWDM) and dense
More informationCISCO IP PHONE 7912G. CISCO IP PHONE 7912G FEATURES The Cisco IP Phone 7912G is designed to be easy to use with conveniently placed features.
DATA SHEET CISCO IP PHONE 7912G Cisco IP phones---an integral component of the Cisco IP Communications system---provide superior levels of integrated business features and converged communications---levels
More informationTHE BUSINESS CASE FOR MANAGED SERVICES IN SMALL AND MEDIUM-SIZED BUSINESSES
WHITE PAPER THE BUSINESS CASE FOR MANAGED SERVICES IN SMALL AND MEDIUM-SIZED BUSINESSES IP-based managed services help businesses reap benefits by consistently reducing IT costs while increasing employee
More informationCisco ATA 186 Analog Telephone Adaptor
Data Sheet Cisco ATA 186 Analog Telephone Adaptor The Cisco ATA 186 Analog Telephone Adaptor is a handset-to-ethernet adaptor that turns traditional telephone devices into IP devices. Customers can take
More informationCisco 2-Port OC-3/STM-1 Packet-over-SONET Port Adapter
Data Sheet Cisco 2-Port OC-3/STM-1 Packet-over-SONET Port Adapter To meet the continual need for increased router features and performance, Cisco Systems introduces its newest packetover-sonet (POS) port
More informationCISCO IP PHONE 7905G. Figure 1. Cisco IP Phone 7905G
DATA SHEET CISCO IP PHONE 7905G Cisco IP phones an integral component of the Cisco IP Communications system provide superior levels of integrated business features and converged communications levels far
More informationCISCO RFID SOLUTIONS. Q. How is RFID being applied? A. Cisco Systems sees RFID technology initially affecting three areas:
Q&A CISCO RFID SOLUTIONS GENERAL Q. What is RFID? A. RFID stands for radio frequency identification. It is a wireless technology that uses radio frequency waves to transfer data between a moveable item
More informationNetFlow Feature Acceleration
WHITE PAPER NetFlow Feature Acceleration Feature Description Rapid growth in Internet and intranet deployment and usage has created a major shift in both corporate and consumer computing paradigms. This
More informationINTEGRATED COMMUNICATIONS INTEROPERABILITY
Solution Overview Cisco IPICS INTEGRATED COMMUNICATIONS INTEROPERABILITY Today s myriad options for instantaneous communications allow organizations of all kinds to establish and maintain real-time voice
More informationCisco CNS NetFlow Collection Engine Version 5.0
Data Sheet Cisco CNS NetFlow Collection Engine Version 5.0 Cisco CNS consists of software and appliance-based applications, which support scalable network deployment, configuration, service assurance monitoring,
More informationCisco SMB Class Solutions Your Next Phone System Purchase
Overview Cisco SMB Class Solutions Your Next Phone System Purchase The Smart Buyer s Checklist for Small and Medium Organizations Will your aging telephone system soon need replacing or require a significant
More informationCisco Blended Agent: Bringing Call Blending Capability to Your Enterprise
DATA SHEET Cisco Blended Agent: Bringing Call Blending Capability to Your Enterprise Cisco ICM software has traditionally enabled companies to distribute inbound service volume to a variety of termination
More informationHIGH-DENSITY PACKET VOICE DIGITAL SIGNAL PROCESSOR MODULE FOR CISCO IP COMMUNICATIONS SOLUTION
DATA SHEET HIGH-DENSITY PACKET VOICE DIGITAL SIGNAL PROCESSOR MODULE FOR CISCO IP COMMUNICATIONS SOLUTION PRODUCT OVERVIEW The High-Density Packet Voice digital signal processor (DSP) (PVDM2) enables Cisco
More informationGlobal trends in vocational education and training
Global trends in vocational education and training The vocational education and training sector is at the frontline of Australia s response to major global challenges. An effective vocational education
More informationIS YOUR OLD PHONE SYSTEM HANGING UP YOUR DISTRICT? CISCO K 12 DIRECT LINE SOLUTION FOR IP COMMUNICATIONS
IS YOUR OLD PHONE SYSTEM HANGING UP YOUR DISTRICT? CISCO K 12 DIRECT LINE SOLUTION FOR IP COMMUNICATIONS THEN YOU NEED A DIRECT LINE. now. CISCO IP PHONE SOLUTIONS Cisco IP phones provide better communications,
More informationCISCO NETWORK ANALYSIS SOFTWARE 3.4
PRODUCT BULLETIN NO. 2764 CISCO NETWORK ANALYSIS SOFTWARE 3.4 Cisco Systems is proud to announce Cisco Network Analysis Module (NAM) Software 3.4 for both the Cisco Catalyst 6500 and Cisco 7600 Series
More informationCisco Unified Communications System
Q&A Cisco Unified Communications System The Cisco Unified Communications system of voice and video communications products and applications helps organizations of all sizes communicate more effectively
More informationThe Cisco IP Phone 7912G provides core business features and addresses the communication needs of a cubicle worker
Data Sheet Cisco IP Phone 7912G Cisco IP Phone 7912G As the market leader in IP telephony, Cisco continues to deliver unsurpassed end-to-end data and true voice-over-ip (VoIP) solutions, offering the most
More informationE-Seminar. Financial Management Internet Business Solution Seminar
E-Seminar Financial Management Internet Business Solution Seminar Financial Management Internet Business Solution Seminar 3 Welcome 4 Objectives 5 Financial Management 6 Financial Management Defined 7
More informationCisco IP Contact Center Express Edition Enhanced
Data Sheet Cisco IP Contact Center Express Edition Enhanced Cisco IP Communications is a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications, IP
More informationPUBLIC KEY INFRASTRUCTURE CERTIFICATE REVOCATION LIST VERSUS ONLINE CERTIFICATE STATUS PROTOCOL
WHITE PAPER PUBLIC KEY INFRASTRUCTURE CERTIFICATE REVOCATION LIST VERSUS ONLINE CERTIFICATE STATUS PROTOCOL CERTIFICATE REVOCATION CHECKING ON CISCO IOS SOFTWARE Introduction The support for x.509 digital
More informationSerial Connectivity Network Modules for the 2600, 3600, and 3700 Series (NM-1HSSI, NM-4T, NM-4A/S, NM-8A/S, NM-16A/S, NM-16A, NM-32A)
Data Sheet Serial Connectivity Network Modules for the 2600, 3600, and 3700 Series (NM-1HSSI, NM-4T, NM-4A/S, NM-8A/S, NM-16A/S, NM-16A, NM-32A) The Cisco 2600, 3600, and 3700 Series offer a wide variety
More informationCISCO NETWORK CONNECTIVITY CENTER
DATA SHEET CISCO NETWORK CONNECTIVITY CENTER The Cisco Network Connectivity Center (NCC) delivers end-to-end management across multiple tools, technologies, and silos. From networks and applications to
More informationCisco Unified IP Phone 7971G-GE
Data Sheet Cisco Unified IP Phone 7971G-GE Cisco Unified IP phones continue to lead the competition with integrated business functions and converged communications features beyond today's conventional
More informationDanish Train Operator Gets Customer Service Back On Track
Danish Train Operator Gets Customer Service Back On Track Danish Rail uses Cisco Unified Communications to sharpen its customer focus and revitalise its call centre operation EXECUTIVE SUMMARY Customer
More informationCombined voice and data solution supports Orange s ongoing success in the UK business market
CUSTOMER CASE STUDY Combined voice and data solution supports Orange s ongoing success in the UK business market Executive Summary CUSTOMER NAME Orange INDUSTRY Telecommunications CHALLENGE To increase
More informationCisco Intelligent Contact Management Enterprise Edition
Data Sheet Cisco Intelligent Contact Management Enterprise Edition Cisco IP Communications is a comprehensive system of powerful, enterprise-class solutions including IP telephony, unified communications,
More informationEnd-of-Sale and End-of-Life Announcement for Select Cisco Catalyst 2950G and Catalyst 2950T Series Switches
Product Bulletin No. EOL1094 End-of-Sale and End-of-Life Announcement for Select Cisco Catalyst 2950G and Catalyst 2950T Series Switches Cisco Systems announces the end-of-sale and end-of-life dates for
More informationCisco 7200 and 7500 Series Routers
PRODUCT BULLETIN, NO. 965 Cisco 7200 and 7500 Series Routers Software, Feature, and Feature Upgrade Licenses Introduction Cisco IOS Software on the Cisco 7200 and 7500 Series offers three distinctly different
More informationWant to Improve Communication to Parents? Make it Simple.
Want to Improve Communication to Parents? Make it Simple. Save Time, Save Money, and Strengthen the School-Parent Connection CISCO IP PHONE SOLUTIONS SchoolMessenger for Cisco Unified Communications integrates
More informationCisco IT Data Center and Operations Control Center Tour
Cisco IT Data Center and Operations Control Center Tour Data Center Power Page 1 of 9 7. Data Center Power Electrical Power and Power Protection Figure 1. Power Cabinets Dick: Running a data center takes
More informationCISCO IOS IP SERVICE LEVEL AGREEMENT
DATA SHEET CISCO IOS IP SERVICE LEVEL AGREEMENT Network services have changed dramatically in recent years, most notably due to the addition of voice, video, and other mission-critical delay- and performance-sensitive
More informationDATA SHEET. GigaStack GBIC THE CISCO SYSTEMS GIGASTACK GIGABIT INTERFACE CONVERTER (GBIC) IS A VERSATILE, LOW-COST,
DATA SHEET Technical Information GigaStack GBIC THE CISCO SYSTEMS GIGASTACK GIGABIT INTERFACE CONVERTER (GBIC) IS A VERSATILE, LOW-COST, GIGABIT ETHERNET STACKING GBIC THAT OFFERS HIGH-SPEED INTERCONNECTIVITY
More informationMEDICAL-GRADE NETWORKS WHAT YOU NEED TO IMPLEMENT RESPONSIVE HEALTHCARE SOLUTIONS FOR PHYSICIAN GROUPS AND CLINICS
IMPLEMENTATION ROADMAP MEDICAL-GRADE NETWORKS WHAT YOU NEED TO IMPLEMENT RESPONSIVE HEALTHCARE SOLUTIONS FOR PHYSICIAN GROUPS AND CLINICS Intelligent Networks. Smart Medicine. INTRODUCTION HEALTHCARE TRENDS
More information