How To Make Sure You Receive New Penn s

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1 3 rd PARTY ORIG I N ATIONS How To Make Sure You Receive New Penn s Why Do New Penn s Not Reach My Inbox? Depending on the system you use to check and the spam filter software it s using, s can be marked as junk, spam or not even delivered altogether for many reasons: - Certain words or phrases trip spam filters. If you marked other company s s with similar words or phrases as spam, chances are New Penn s s may be caught - If your server became temporarily unavailable (even for a minute) s could receive an undeliverable notice. - If your mailbox was recently full and exceeded storage allocation, s won t be delivered - Your spam filter doesn t like the ratio of pictures to text - If you re using systems provided by ISPs (Internet Service Providers) like Comcast, AOL, etc., these systems can react to the behavior of other users within their systems that are totally unrelated to you and cannot be predicted. To prevent from New Penn from being blocked as spam or moved to your junk folder, select the system you use below and click the link for detailed instructions. For Users For Users For IT Staff Be sure to Whitelist your New Penn Account Executive s (first initial and last such as jsmith@newpennfinancial.com ) If you currently do not have an assigned AE, make sure TPOSales@newpennfinancial.com is on your whitelist How to Add Someone to the Whitelist- Based on Your Provider Outlook Gmail Yahoo AOL Hotmail Other Outlook: (TOP) 1. Start Outlook. 2. Depending on whether you have an message from the sender you want to add or you know their address: If you have an message from the sender you want to whitelist or add: A. Right-click the message of the sender you want to whitelist. B. Selectt he appropriate action. In 2003/2007: 1. From the drop-down list, select Junk Select Add Sender to Safe Senders List. 3. Click OK.

2 In 2010/2013: 1. From the drop-down list, select Junk. 2. Select Never Block Sender. 3. If prompted to confirm, click OK. If you don't have an message from the sender but know their address: A. View the junk options. In 2003/2007: 1. From the Tools drop-down list, select Options Click the Junk ... button. In 2010/2013: 1. Select the Home tab. 2. In the Delete group, click the Junk button. 3. From the drop-down list, select Junk Options... B. Select the Safe Senders tab. C. For each sender you want to whitelist: A. Click the Add... button. B. In the Enter an address or Internet domain name to be added to the list. text box, type the address of the person you want to whitelist. C. Click OK. If not already checked, place a check in the Also trust from my Contacts check box. Click OK. In 2003/2007, click OK. Gmail: (TOP) 1. Click the Show search options downward-pointing triangle in your Gmail's main search field. 2. Type the desired address under From. To whitelist an entire domain (all mail from an address ending in "aboutguide.com", for example), type the just the domain name or the domain name preceded by '@'. To whitelist "aboutguide.com", for instance, type "@aboutguide.com" (not including the quotation marks). You do not have to create a separate filter for each address. Separate addresses with ' ' in the From: field instead. To whitelist both "jenny@example.com" and "jelani@example.com", enter "jenny@example.com jelani@example.com", for example. 3. Follow the Create filter with this search link at the bottom of the search sheet. 4. Make sure Never send it to Spam is checked. 5. Click Create filter. Yahoo: (TOP) 1. Sign in to Yahoo Mail 2. Click Options (right - top corner) 3. Go to Blocked Addresses and remove their ID from list if it is already there. 4. Add the New Penn IDs to your Address Book in order to receive in inbox. 5. Open their in Bulk Folder and click "Not Spam"

3 AOL: (TOP) 1. Click the Spam Controls link on the lower right side of your inbox screen. 2. When the Mail & Spam Controls box appears, click the Custom Sender list link. 3. Choose the Allow from... (Sender) option. 4. Then click Add. 5. Click Save. Whitelisting Senders And Domains Using AOL Web Mail: If you are using AOL web mail, simply replying to an from the Sender you want to whitelist will automatically add the list as a safe sender. from that domain will now be delivered straight to your Inbox. Hotmail: (TOP) Check The Junk Folder: If from "a Sender you want to whitelist is in this folder, click Show content to view the body of the . Click Mark as safe. The Sender will now be added to your list of Safe senders. Manually Add to Safe List: Click Options in the upper right corner of your Hotmail screen. In the body of the page under Junk click the link Safe and blocked senders. Click the link Safe senders. Enter the address you want to whitelist. Click Add to list. Other: (TOP) The most common method used by many other client software system is to simply Add the from address of the sender to your Address Book in the program. For IT Staff (TOP) Be sure to whitelist the following IP Addresses used by New Penn Financial: Servers or Systems Exchange: To use the EMC to manage IP Allow List provider services: You need to be assigned permissions before you can perform this procedure. 1. In the console tree, click Edge Transport. 2. In the result pane, click the Edge server you want to configure and then select the Anti-spam tab in the work pane. 3. Right-click IP Allow List Providers and then select Properties. 4. The General tab displays the following information about the IP Allow List Providers feature.

4 o Status Shows whether the IP Allow List Providers feature is enabled or disabled. o Modified Shows the date and time when IP Allow List Providers properties were last modified. o Description Provides a brief description of the IP Allow List Providers feature. 5. Use the Providers tab to manage the IP Allow List provider services for the local computer. We recommend that you put the most reliable IP Allow List provider service first to optimize performance. If the Connection Filter agent receives an IP Allow list match from one of the providers, it stops querying other IP Allow List provider services. o Click Add to add a new IP Allow List provider service. In the dialog that appears, configure the following options: Provider name Type the name of the IP Allow List provider service. This name is for your own use to identify the provider. Lookup domain Type the domain name that the Connection Filter agent queries for updated IP Allow list information. Return status codes This field shows the IP address status code that is returned by the IP Allow List provider service. If the IP address of a remote server that is sending a message matches an IP address on an IP Allow List provider service's IP Allow list, the provider service may return different types of codes. Most IP Allow List provider services return either a bitmask or absolute value code type. Match any return code When you select this option, the Connection Filter agent treats any IP Address status code that is returned by the IP Allow List provider service as a match. Match specific mask and responses When you select this option, the Connection Filter agent acts only on messages that match the IP Address status code that is returned by the IP Allow List provider service. Providers that return bitmask status codes may return a status code of x, where the integer x is any one of the following values: 1: The IP address is on an IP Allow list. 2: The Simple Mail Transfer Protocol (SMTP) server is configured to act as an open relay. 4: The IP address supports a dial-up IP address. Providers that return absolute values and the explicit responses may return one of the following responses: : The IP address is a direct spam source : The IP address is a bulk mailer : The remote server that is sending the message is known to support multistage open relays. Match to the following mask Type the bitmask status code you want to use. Match any of the following responses Type the responses you want to use and then click Add. To modify a previously added response, select the response and click Edit. To remove a previously added response, select the response and click. o Edit To view or update settings for an IP Allow List provider, select a provider, and then click Edit. o Remove To delete an IP Allow List provider, select the provider, and then click. o Enable To enable a disabled IP Allow List provider, select the provider, and then click Enable. o Disable To stop using the selected IP Allow List provider, but retain the provider information, click Disable.

5 o o Up arrow To move a provider higher in the Provider name list, select the provider, and then click. The up arrow is enabled only when there is more than one provider in the Provider name list. Down arrow To move a provider lower in the Provider name list, select the provider, and then click. The down arrow is enabled only when there is more than one provider in the Provider name list. Use the Shell to manage IP Allow List provider services: You need to be assigned permissions before you can perform this procedure. You use the Add-IPAllowListProvider, Set-IPAllowListProvider, and Remove-IPAllowListProvider cmdlets to manage the IP Allow List provider services you use in your organization. The following example adds a new IP Allow List provider called "Contoso IP Allow List Provider", and configures it to match any return code: Add-IPAllowListProvider -Name "Contoso IP Allow List Provider" -LookupDomain "contoso.com" -AnyMatch $true The following example configures the same IP Allow List provider to be the top preferred provider: Set-IPAllowListProvider "Contoso IP Allow List Provider" -Priority 1