STATE OF CONNECTICUT
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- Collin Bradford
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1 STATE OF CONNECTICUT INSURANCE DEPARTMENT Annual Ranking of 21 Calendar Year Accident & Health Insurance Complaints Exhibits Index 1) Alphabetical listing of insurance companies and groups of insurance companies against whom no Justified or Questionable complaints have been recorded. 2) Numerical ranking of insurance companies and groups of insurance companies against whom Justified and/or Questionable complaints have been recorded. The company or group with the lowest complaint ratio is ranked No. 1 in this Exhibit. 3) Alphabetical ranking of the insurance companies and groups of insurance companies named in Exhibit 2. 4) Numerical ranking of Health Maintenance Organizations (HMO s). The HMO with the lowest complaint ratio is ranked No. 1. 5) Definitions 6) Technical Notes 7) Listing of member insurance companies that comprise the groups named in Exhibits 1, 2, and 3. P.O. Box 816 Hartford, CT An Equal Opportunity Employer
2 [REPORT3E] DATE 8/16/213 EXHIBIT 1 CONNECTICUT STATE INSURANCE DEPARTMENT ACCIDENT & HEALTH CLOSED DATE 1/1/212 THROUGH 12/31/212 ALPHABETICAL LISTING OF INSURANCE COMPANIES AND GROUPS OF COMPANIES AGAINST WHOM NO JUSTIFIED OR QUESTIONABLE COMPLAINTS HAVE BEEN RECORDED PAGE 1 COMPANY NAME DIRECT PREMIUM COMPANY NAME DIRECT PREMIUM AAA Life Insurance Company 95,226 Country Ins & Financial Servic* 53,188 Ace Ltd Grp * 16,124,18 Coventry Corp Grp * 94,898 Aegis Grp * 94,827 Cuna Mut Grp * 8,33,593 Aegon Us Holding Grp * 36,19,337 EMC National Life Company 122 Allianz Ins Grp * 1,936,419 Equitable Life & Casualty Insur 38,946 Allstate Ins Grp * 3,57,319 Federal Life Insurance Company 7 Amalgamated Life Insurance Comp 52,324 Federated Mut Grp * 324,992 Amerco Corp Grp * 23,267 Fidelity Life Association, A Le 3,455 American Fidelity Corp Grp * 1,331,477 Fidelity Security Grp * 9,954,452 American Financial Grp * 818,187 Financial Hol Corp * 12,543 American Intrnl Grp * 17,523,319 First Rehabilitation Life Insur 13,193 American Medical and Life Insur 11,725 General Electric Grp * 16,145 American Natl Fncl Grp * 474,41 Geneve Hol Inc Grp * 1,895,472 Ameritas Mut Holding Grp * 8,531,143 Genworth Financial Grp * 54,56,518 Amex Assurance Company 1,982,653 Ggc Grp * 76,386 Amfirst Holdings Grp * 88 Goldman Sachs Grp * 2,623 Arch Ins Grp * 469,666 Gpm Life Grp * 12,814 Assurant Inc Grp * 16,457,956 Great West L Asr Grp * 1,278,111 Assurity Life Insurance Company 1,25,889 Harris Ins Holdings Grp * 17,741 Athene Grp * 548,618 Hartford Fire & Cas Grp * 43,916,43 Aviva Grp * 177,658 Hcc Ins Holdings Grp * 8,95,24 Axa Ins Grp * 2,236,163 Hcsc Grp * 2,821,517 Axis Capital Grp * 9,83 Highmark Inc Grp * 2,475,24 Baltimore Life Insurance Compan 1,59 Horace Mann Grp * 15,544 Banner Life Grp * 1,675 Hsbc Grp * 315,131 Bcs Ins Grp * 4,87,491 Illinois Mutual Life Insurance 515,835 Berkshire Hathaway Grp * 13,8 Ing America Ins Holding Grp * 8,96,15 Blue Cross & Blue Shield Of Mi* 828 Jackson Natl Grp * 491,571 California St Auto Grp * 217,786 Jefferson National Life Insuran 2,47 Central States Grp * 998,97 Kansas City Life Ins Grp * 44,575 Chubb Inc Grp * 1,181,717 Liberty Mut Grp * 1,75,981 Cincinnati Fncl Cp Grp * 3,357 Liberty Natl Grp * 6,326,333 Citigroup Grp * 13,163 Lincoln Heritage Life Insurance 4,458 Cna Ins Grp * 6,621,125 Lincoln Natl Grp * 8,72,868 Columbian Life Grp * 578 MTL Insurance Company 7,79 Commercial Travelers Mutual Ins 427,174 Mass Mut Life Ins Grp * 19,29,639 * Denotes Groups of Companies
3 [REPORT3E] DATE 8/16/213 EXHIBIT 1 CONNECTICUT STATE INSURANCE DEPARTMENT ACCIDENT & HEALTH CLOSED DATE 1/1/212 THROUGH 12/31/212 ALPHABETICAL LISTING OF INSURANCE COMPANIES AND GROUPS OF COMPANIES AGAINST WHOM NO JUSTIFIED OR QUESTIONABLE COMPLAINTS HAVE BEEN RECORDED PAGE 2 COMPANY NAME DIRECT PREMIUM COMPANY NAME DIRECT PREMIUM Minnesota Mut Grp * 2,786,18 Surety Life Insurance Company Mutual Of Omaha Grp * 12,933,2 Swiss Re Grp * Mutual of America Life Insuranc 81,92 Tiaa Family Of Co Grp * National Guardian Life Ins Grp* 629,328 Tokio Marine Holdings Inc Grp * National Life Group * 714,617 Trustmark Ins Co Grp * National Teachers Associates Li 1,41 Unified Life Insurance Company Nationwide Corp Grp * 4,378,797 Union Labor Grp * New Era Life Grp * 8,893 United Services Automobile Asn* New York Life Grp * 5,457,664 Universal American Financial C* Northwestern Mut Grp * 43,82,472 Vantislife Grp * Ohio Natl Life Grp * 312,837 Wells Fargo Grp * Old Republic Grp * 153,477 West Southern Grp * Oneamerica Financial Partners * 2,234,876 White Mountains Grp * Pan Amer Life Grp * 1,973,49 Wilton Re Grp * Penn Mut Grp * 361,991 Wr Berkley Corp Grp * Phoenix Co Grp * 42,66 Zale Corp Grp * Physicians Mut Grp * 327,458 Zurich Ins Grp * Primerica Grp * 31,98 Principal Fin Grp * 19,996,715 Protective Life Ins Grp * 99,611 Protective Life and Annuity Ins 197 Prudential Of Amer Grp * 19,966,826 Puritan Financial Co Grp * 2,468 Qbe Ins Grp Ltd Grp * 2,28,581 Regal Rein Grp * 737,59 Sammons Enterprises Grp * 23,149 Security Amer Financial Enterp* 85,51 Security Mutual Life Insurance 755,257 Sentry Ins Grp * 11,83 Stancorp Financial Grp * 2,428,51 Starmount Life Insurance Compan 5,456 Starr Grp * 1,477 State Farm Il Grp * 2,393,66 Sun Life Assur Co Of Cn Grp * 27,273,388 7, , ,429 9,195,479 8,154,75 225, ,619 5,819,19 1,7,888 19, ,617 6,928, ,298,847 4,774 2,99,377 TOTALS 523,556,592 * Denotes group of companies
4 [REPORT3G] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 1 DATE 8/16/213 ACCIDENT & HEALTH EXHIBIT 2 NUMERICAL RANKING OF INSURANCE COMPANIES AND GROUPS OF INSURANCE COMPANIES AGAINST WHOM JUSTIFIED AND/OR QUESTIONABLE COMPLAINTS HAVE BEEN RECORDED. THE COMPANY OR GROUP WITH THE LOWEST COMPLAINT RATIO IS RANKED NO. 1 UNDER- MARKETING CLAIMS POLICY RATIO COMPANY NAME DIRECT PREMIUM WRITING SALES HANDLING SERVICE OTHER TOTAL COMPL/DP RANK J Q J Q J Q J Q J Q J Q Anthem Health Plans, Inc 1,573,588, Guardian Life Grp * 58,32, Metropolitan Grp * 15,64, Unumprovident Corp Grp * 94,354, Aflac Grp * 41,43, Unitedhealth Grp * 441,663, Aetna Grp * 392,95, Cigna Health Grp * 468,467, John Hancock Grp * 27,971, Ameriprise Financial Grp * 8,794, Boston Mut Grp * 4,55, Nestle Sa Grp * 4,31, Humana Inc Grp * 4,2, Guarantee Trust Grp * 3,969, Lifetime Healthcare Grp * 3,895, Cno Financial Grp * 14,722, Healthmarkets Grp * 5,667, Centene Corp Grp * 3,88, Fairfax Financial Grp * 821, American Enterprise Mut Grp * 792, Markel Corp Grp * 438, Bcbs Of Sc Grp * 426, TOTALS 3,258,221, * Denotes a group of companies Note: A ratio of. indicates no questionable and no justified complaints for this company for this time period
5 [REPORT3J] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 1 DATE 8/16/213 ACCIDENT & HEALTH EXHIBIT 3 ALPHABETICAL RANKING OF INSURANCE COMPANIES AND GROUPS OF INSURANCE COMPANIES AGAINST WHOM JUSTIFIED AND/OR QUESTIONABLE COMPLAINTS HAVE BEEN RECORDED. THE COMPANY OR GROUP WITH THE LOWEST COMPLAINT RATIO IS RANKED NO. 1 UNDER- MARKETING CLAIMS POLICY RATIO COMPANY NAME DIRECT PREMIUM WRITING SALES HANDLING SERVICE OTHER TOTAL COMPL/DP RANK J Q J Q J Q J Q J Q J Q Aetna Grp * 392,95, Aflac Grp * 41,43, American Enterprise Mut Grp * 792, Ameriprise Financial Grp * 8,794, Anthem Health Plans, Inc 1,573,588, Bcbs Of Sc Grp * 426, Boston Mut Grp * 4,55, Centene Corp Grp * 3,88, Cigna Health Grp * 468,467, Cno Financial Grp * 14,722, Fairfax Financial Grp * 821, Guarantee Trust Grp * 3,969, Guardian Life Grp * 58,32, Healthmarkets Grp * 5,667, Humana Inc Grp * 4,2, John Hancock Grp * 27,971, Lifetime Healthcare Grp * 3,895, Markel Corp Grp * 438, Metropolitan Grp * 15,64, Nestle Sa Grp * 4,31, Unitedhealth Grp * 441,663, Unumprovident Corp Grp * 94,354, TOTALS 3,258,221, * Denotes a group of companies Note: A ratio of. indicates no questionable and no justified complaints for this company for this time period
6 [REPORT3I] (REVISED 12/3/213) CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 1 DATE 8/16/213 HEALTH MAINTENANCE ORGANIZATIONS EXHIBIT 4 NUMERICAL RANKING OF HEALTH MAINTENANCE ORGANIZATIONS (HMO'S). THE HMO WITH THE LOWEST COMPLAINT RATIO IS RANKED NO. 1. 1/1/212 THROUGH 12/31/212 UNDER- MARKETING CLAIMS POLICY RATIO COMPANY NAME DIRECT PREMIUM WRITING SALES HANDLING SERVICE OTHER TOTAL COMPL/DP RANK J Q J Q J Q J Q J Q J Q ConnectiCare Inc(*) Aetna Health Inc Oxford Health Plans (CT), Inc CIGNA HealthCare of Connecticut 588,245,72 272,778,93 164,43,65 11,948, TOTALS 1,37,15, (*)Note: A ratio of. indicates no questionable and no justified complaints for this company for this time period - Health Net of Connecticut, Inc. - As of 211, all of the health insurance business was transitioned to other carriers or otherwise discontinued.
7 Exhibit 5 Accident & Health Definitions Direct Premiums Underwriting - Includes all premiums arising from policies issued by the company during the calendar year. - Those complaints which involve cancellation, premiums, rating, refusal to insure and other disputes related to underwriting. Marketing & Sales - Those complaints which involve advertising, delays, misquotes, company handling and other disputes related to marketing and sales. Claims Handling Policy Service Other Justified (J) Questionable (Q) Complaint Ratio - Those complaints which involve claim procedure, unsatisfactory offers or settlements, delays, denial of claims, usual and customary fees, DRG, mandated benefits, coverage disputes and other disputes related to claims. - Those complaints which involve extension in benefits, service, delays, policy information, delivery of policies and certificates and other disputes related to policy service. - Those complaints which involve pre-existing condition conversions, unapproved forms and other miscellaneous disputes. - Those complaints which indicate error and/or fault by insurers and result in corrective action. - Those complaints which involve a question of fact or law and/or a combination of responsibility. Frequently, these complaints are favorably resolved. - The total number of complaints, divided by the direct premium and multiplied by 1,,.
8 Exhibit 6 Accident & Health Technical Notes 1) Ranking: (1a) The insurance company or group with the lowest complaint ratio is ranked No. 1 in Exhibit 2. (1b) Alphabetical listing on Exhibit 3 ranks the insurance company or group with the lowest complaint ratio as No. 1. 2) Earned premiums reflect premiums used for the calendar year. 3) Complaints considered in determining complaint ratios are those complaint files closed during the calendar year which have been coded Justified or Questionable against insurance companies and groups of companies. 4) Accident and Health complaints principally encompass the following types of insurance coverage: (1) Medical Surgical Insurance (2) Major Medical Insurance (3) Hospital Expense Insurance (4) Hospital Indemnity Insurance (5) Disability Income Insurance (6) Accident Only Insurance (7) Credit Disability Insurance (8) Medicare Supplement Insurance (9) Long Term Care Insurance (Nursing Home Insurance)
9 [REPORT3S] DATE 8/16/213 CONNECTICUT STATE INSURANCE DEPARTMENT PAGE ACE Ltd Grp ACE American Insurance Company ACE Fire Underwriters Insurance Company ACE Life Insurance Company ACE Property & Casualty Insurance Company Combined Insurance Company of America Indemnity Insurance Company of North America Insurance Company of North America 313 Aegis Grp American Sentinel Insurance Company 468 Aegon Us Holding Grp Monumental Life Insurance Company Stonebridge Casualty Insurance Company Stonebridge Life Insurance Company Transamerica Financial Life Insurance Company Transamerica Life Insurance Company Western Reserve Life Assurance Company of Ohio 1 Aetna Grp Aetna Health and Life Insurance Company Aetna Insurance Company of Connecticut Aetna Life Insurance Company 37 AFLAC Grp American Family Life Assurance Company of Columbus American Family Life Assurance Company of New York Continental American Insurance Company 51 Alleghany Grp Homesite Insurance Company 761 Allianz Ins Grp Allianz Global Risks US Insurance Company Allianz Life Insurance Company of New York Allianz Life Insurance Company of North America American Automobile Insurance Company American Insurance Company Associated Indemnity Corporation Firemans Fund Insurance Company Jefferson Insurance Company 8 Allstate Ins Grp Allstate Indemnity Company Allstate Insurance Company Allstate Life Insurance Company Allstate Property and Casualty Insurance Company American Heritage Life Insurance Company Charter National Life Insurance Company Lincoln Benefit Life Company
10 [REPORT3S] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 2 DATE 8/16/ Alterra Capital Holdings Grp Alterra America Insurance Company Alterra Reinsurance USA Inc. 574 Amerco Corp Grp Oxford Life Insurance Company RepWest Insurance Company 3527 American Enterprise Mut Grp American Republic Insurance Company World Insurance Company 2658 American Equity Investment Grp American Equity Investment Life Insurance Company 33 American Fidelity Corp Grp American Fidelity Assurance Company American Public Life Insurance Company 84 American Financial Grp Continental General Insurance Company Great American Insurance Company Great American Insurance Company of New York Great American Life Insurance Company Great American Security Insurance Company Great American Spirit Insurance Company United Teacher Associates Insurance Company 12 American Intrnl Grp AIU Insurance Company American General Life Insurance Company American Home Assurance Company Chartis Casualty Company Chartis Property Casualty Company Granite State Insurance Company Insurance Company of the State of Pennsylvania National Union Fire Insurance Company of Pittsburgh, PA New Hampshire Insurance Company United States Life Insurance Company in the City of New York 48 American Natl Fncl Grp American National Insurance Company American National Life Insurance Company of Texas Farm Family Life Insurance Company Garden State Life Insurance Company Standard Life and Accident Insurance Company 4 Ameriprise Financial Grp IDS Property Casualty Insurance Company RiverSource Life Insurance Company
11 [REPORT3S] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 3 DATE 8/16/ Ameritas Mut Holding Grp Acacia Life Insurance Company Ameritas Life Insurance Corp. Brokers National Life Asurance Company Union Central Life Insurance Company (The) 4719 Amfirst Holdings Grp Monitor Life Insurance Company of New York 2538 Amtrust Gmaci Maiden Grp Integon National Insurance Company 586 Arbella Ins Grp Covenant Insurance Company 1279 Arch Ins Grp Arch Insurance Company 876 Arkansas Bcbs Grp USAble Life 553 Arrowpoint Capital Grp Arrowood Indemnity Company Arrowood Surplus Lines Insurance Company 19 Assurant Inc Grp American Bankers Insurance Company of Florida American Bankers Life Assurance Company of Florida John Alden Life Insurance Company Time Insurance Company Union Security Insurance Company 4734 Athene Grp Athene Annuity & Life Assurance Company Presidential Life Insurance Company 44 Aviva Grp Aviva Life and Annuity Company 968 AXA Ins Grp AXA Equitable Life Insurance Company Mony Life Insurance Company Mony Life Insurance Company of America U.S. Financial Life Insurance Company 3416 Axis Capital Grp AXIS Insurance Company AXIS Reinsurance Company AXIS Specialty Insurance Company 1281 Bankamerica Corp Grp Balboa Insurance Company
12 [REPORT3S] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 4 DATE 8/16/ Banner Life Grp Banner Life Insurance Company 661 BCBS Of Sc Grp Companion Life Insurance Company (The) Niagara Life and Health Insurance Company 23 BCS Ins Grp 4 Ever Life Insurance Company BCS Insurance Company 615 Beneficial Life Grp Beneficial Life Insurance Company 31 Berkshire Hathaway Grp CSI Life Insurance Company California Insurance Company Central States Indemnity Company of Omaha Finial Reinsurance Company GEICO General Insurance Company General Re Life Corporation 31 Berkshire Hathaway Grp General Star National Insurance Company Genesis Insurance Company Government Employees Insurance Company IdeaLife Insurance Company National Liability & Fire Insurance Company Stonewall Insurance Company 572 Blue Cross & Blue Shield Of MI Grp LifeSecure Insurance Company 581 Boston Mut Grp Boston Mutual Life Insurance Company 1278 California St Auto Grp Keystone Insurance Company 4574 Catlin US Ins Grp Catlin Insurance Company, Inc Centene Corp Grp Celtic Insurance Company 69 Central States Grp Central States Health & Life Company of Omaha
13 [REPORT3S] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 5 DATE 8/16/ Chubb Inc Grp Chubb National Insurance Company Executive Risk Specialty Insurance Company Federal Insurance Company Pacific Indemnity Company Vigilant Insurance Company 344 Church Pension Fund Grp Church Life Insurance Corporation 91 CIGNA Health Grp CIGNA Health and Life Insurance Company Connecticut General Life Insurance Company HealthSpring Life and Health Insurance Company, Inc. Life Insurance Company of North America Loyal American Life Insurance Company 244 Cincinnati Fncl CP Grp Cincinnati Insurance Company Cincinnati Life Insurance Company (The) 41 Citigroup Grp American Health and Life Insurance Company Sears Life Insurance Company Triton Insurance Company 218 CNA Ins Grp American Casualty Company of Reading, Pennsylvania Continental Assurance Company Continental Casualty Company Continental Insurance Company (The) National Fire Insurance Company of Hartford Transportation Insurance Company Valley Forge Insurance Company 233 CNO Financial Grp Bankers Life and Casualty Company Colonial Penn Life Insurance Company Conseco Life Insurance Company Washington National Insurance Company 535 Columbian Life Grp Columbian Life Insurance Company Columbian Mutual Life Insurance Company 5 Country Ins & Financial Services Grp Country Life Insurance Company 1137 Coventry Corp Grp First Health Life & Health Insurance Company
14 [REPORT3S] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 6 DATE 8/16/ CUNA Mut Grp CMFG Life Insurance Company CUMIS Insurance Society, Inc. MEMBERS Life Insurance Company 4725 Enstar Grp Clarendon National Insurance Company 158 Fairfax Financial Grp Clearwater Select Insurance Company Fairmont Premier Insurance Company North River Insurance Company Odyssey Reinsurance Company TIG Insurance Company United States Fire Insurance Company 7 Federated Mut Grp Federated Life Insurance Company Federated Mutual Insurance Company 451 Fidelity Security Grp Fidelity Security Life Insurance Company 449 Financial Hol Corp Great Southern Life Insurance Company Investors Life Insurance Company of North America 4716 Fortress Grp Merit Life Insurance Company 35 General Electric Grp Employers Reassurance Corporation Heritage Casualty Insurance Company Union Fidelity Life Insurance Company 1169 Generali Grp Generali - U.S. Branch 45 Geneve Hol Inc Grp Independence American Insurance Company Madison National Life Insurance Company, Inc. Standard Security Life Insurance Company of New York 411 Genworth Financial Grp Genworth Life Insurance Company Genworth Life and Annuity Insurance Company 3891 Goldman Sachs Grp Commonwealth Annuity and Life Insurance Company First Allmerica Financial Life Insurance Company
15 [REPORT3S] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 7 DATE 8/16/ GPM Life Grp Government Personnel Mutual Life Insurance Company 769 Great West L Asr Grp Canada Life Assurance Company 769 Great West L Asr Grp Great-West Life & Annuity Insurance Company Great-West Life Assurance Company (The) London Life Reinsurance Company 222 Greater NY Grp Greater New York Mutual Insurance Company 687 Guarantee Trust Grp Guarantee Trust Life Insurance Company 429 Guardian Life Grp Berkshire Life Insurance Company of America Guardian Life Insurance Company of America Park Avenue Life Insurance Company 4731 Harbinger Grp Fidelity & Guaranty Life Insurance Company 1117 Harris Ins Holdings Grp Family Life Insurance Company Manhattan Life Insurance Company 91 Hartford Fire & Cas Grp American Maturity Life Insurance Company First State Insurance Company Hartford Accident and Indemnity Company Hartford Casualty Insurance Company Hartford Fire Insurance Company Hartford Insurance Company of the Midwest Hartford Insurance Company of the Southeast Hartford International Life Reassurance Corporation Hartford Life Insurance Company Hartford Life and Accident Insurance Company Hartford Life and Annuity Insurance Company Hartford Underwriters Insurance Company New England Insurance Company New England Reinsurance Corporation Nutmeg Insurance Company Pacific Insurance Company, Limited Sentinel Insurance Company, Ltd Trumbull Insurance Company Twin City Fire Insurance Company
16 [REPORT3S] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 8 DATE 8/16/ HCC Ins Holdings Grp Avemco Insurance Company HCC Life Insurance Company Perico Life Insurance Company 917 HCSC Grp Colorado Bankers Life Insurance Company Dearborn National Life Insurance Company Health Care Service Corporation, A Mutual Legal Reserve Company 623 Health Net Inc Grp Health Net Life Insurance Company 264 Healthmarkets Grp Chesapeake Life Insurance Company (The) HealthMarkets Insurance Company MEGA Life and Health Insurance Company (The) Mid-West National Life Insurance Company of Tennessee 812 Highmark Inc Grp HM Life Insurance Company United Concordia Insurance Company 4666 Hiscox Ins Grp Hiscox Insurance Company Inc. 3 Horace Mann Grp Horace Mann Life Insurance Company 352 HSBC Grp Household Life Insurance Company 119 Humana Inc Grp Humana Insurance Company HumanaDental Insurance Company Kanawha Insurance Company 315 Industrial Alliance Grp IA American Life Insurance Company Occidental Life Insurance Company of North Carolina 229 ING America Ins Holding Grp ING Life Insurance and Annuity Company ING USA Annuity and Life Insurance Company Midwestern United Life Insurance Company ReliaStar Life Insurance Company ReliaStar Life Insurance Company of New York Security Life of Denver Insurance Company 918 Jackson Natl Grp Jackson National Life Insurance Company
17 [REPORT3S] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 9 DATE 8/16/ John Hancock Grp John Hancock Life & Health Insurance Company John Hancock Life Insurance Company (USA) 588 Kansas City Life Ins Grp Kansas City Life Insurance Company Old American Insurance Company 215 Kemper Corp Grp United Insurance Company of America 111 Liberty Mut Grp American States Insurance Company Employers Insurance Company of Wausau First Liberty Insurance Corporation (The) LM Insurance Corporation Liberty Insurance Underwriters Inc. Liberty Life Assurance Company of Boston Liberty Mutual Fire Insurance Company Liberty Mutual Insurance Company Ohio Casualty Insurance Company (The) Wausau Underwriters Insurance Company 29 Liberty Natl Grp American Income Life Insurance Company Family Heritage Life Insurance Company of America Globe Life and Accident Insurance Company United American Insurance Company 1186 Lifetime Healthcare Grp MedAmerica Insurance Company 2 Lincoln Natl Grp First Penn-Pacific Life Insurance Company Lincoln Life & Annuity Company of New York Lincoln National Life Insurance Company (The) 785 Markel Corp Grp Markel Insurance Company 435 Mass Mut Life Ins Grp C.M. Life Insurance Company MML Bay State Life Insurance Company Massachusetts Mutual Life Insurance Company 241 Metropolitan Grp Delaware American Life Insurance Company General American Life Insurance Company MetLife Insurance Company of Connecticut MetLife Insurance Company of Connecticut
18 [REPORT3S] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 1 DATE 8/16/ Metropolitan Grp Metropolitan Direct Property and Casualty Insurance Company Metropolitan Life Insurance Company New England Life Insurance Company 869 Minnesota Mut Grp Balboa Life Insurance Company Minnesota Life Insurance Company 361 Munich Re Grp American Alternative Insurance Corporation American Modern Home Insurance Company Hartford Steam Boiler Inspection and Insurance Company Sterling Life Insurance Company 261 Mutual Of Omaha Grp Companion Life Insurance Company Mutual of Omaha Insurance Company Omaha Insurance Company United of Omaha Life Insurance Company 1211 National Guardian Life Ins Grp National Guardian Life Insurance Company 634 National Life Group Life Insurance Company of the Southwest National Life Insurance Company 14 Nationwide Corp Grp Harleysville Life Insurance Company National Casualty Company Nationwide Affinity Insurance Company of America Nationwide Life Insurance Company Nationwide Life and Annuity Insurance Company Nationwide Mutual Fire Insurance Company Nationwide Mutual Insurance Company Nationwide Property & Casualty Insurance Company 2638 Ncmic Grp NCMIC Insurance Company 4483 Nestle SA Grp Gerber Life Insurance Company 52 New Era Life Grp Philadelphia American Life Insurance Company 826 New York Life Grp New York Life Insurance Company New York Life Insurance and Annuity Corporation
19 [REPORT3S] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 11 DATE 8/16/ Northwestern Mut Grp Northwestern Long Term Care Insurance Company Northwestern Mutual Life Insurance Company 74 Ohio Natl Life Grp Ohio National Life Assurance Corporation Ohio National Life Insurance Company 15 Old Republic Grp Old Republic General Insurance Corporation Old Republic Insurance Company Old Republic Life Insurance Company Pennsylvania Manufacturers Association Insurance Company 619 Oneamerica Financial Partners Grp American United Life Insurance Company Pioneer Mutual Life Insurance Company State Life Insurance Company (The) 79 Pacific Life Ins Co Pacific Life & Annuity Company Pacific Life Insurance Company 525 Pan Amer Life Grp Pan-American Life Insurance Company 85 Penn Mut Grp Penn Insurance and Annuity Company Penn Mutual Life Insurance Company 43 Phoenix Co Grp American Phoenix Life and Reassurance Company PHL Variable Insurance Company Phoenix Life Insurance Company Phoenix Life and Annuity Company 367 Physicians Mut Grp Physicians Mutual Insurance Company 475 Primerica Grp National Benefit Life Insurance Company Primerica Life Insurance Company 332 Principal Fin Grp Principal Life Insurance Company 458 Protective Life Ins Grp Protective Life Insurance Company 34 Prudential Of Amer Grp Prudential Annuities Life Assurance Corporation Prudential Insurance Company of America Prudential Retirement Insurance and Annuity Company
20 [REPORT3S] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 12 DATE 8/16/ Public Service Grp Public Service Insurance Company 796 QBE Ins Grp Ltd Grp QBE Insurance Corporation 783 RLI Ins Grp RLI Insurance Company 471 RVI Grp R.V.I. America Insurance Company 431 Sammons Enterprises Grp Midland National Life Insurance Company North American Company for Life & Health Insurance Security Benefit Life Insurance Company 492 Security Amer Financial Enterprises Grp Security Life Insurance Company of America 169 Sentry Ins Grp Sentry Casualty Company Sentry Insurance A Mutual Company Sentry Life Insurance Company Sentry Select Insurance Company 472 SPARTA Grp SPARTA Insurance Company SPARTA Specialty Insurance Company 3548 St Paul Travelers Grp Automobile Insurance Company of Hartford, Connecticut Charter Oak Fire Insurance Company Discover Property & Casualty Insurance Company Farmington Casualty Company First Trenton Indemnity Company Gulf Underwriters Insurance Company Northland Casualty Company Northland Insurance Company Phoenix Insurance Company St. Paul Fire and Marine Insurance Company St. Paul Guardian Insurance Company St. Paul Mercury Insurance Company St. Paul Protective Insurance Company Standard Fire Insurance Company Travco Insurance Company Travelers Casualty Company (The) Travelers Casualty Company of Connecticut Travelers Casualty and Surety Company (The) Travelers Casualty and Surety Company of America Travelers Commercial Casualty Company Travelers Commercial Insurance Company Travelers Constitution State Insurance Company Travelers Home and Marine Insurance Company (The)
21 [REPORT3S] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 13 DATE 8/16/ St Paul Travelers Grp Travelers Indemnity Company (The) Travelers Indemnity Company of America Travelers Indemnity Company of Connecticut (The) Travelers Personal Security Insurance Company Travelers Property Casualty Insurance Company United States Fidelity and Guaranty Company 1348 Stancorp Financial Grp Standard Insurance Company 467 Starr Grp Starr Indemnity & Liability Company 176 State Farm IL Grp State Farm Mutual Automobile Insurance Company 549 Sun Life Assur Co Of CN Grp Independence Life and Annuity Company Professional Insurance Company Sun Life Assurance Company of Canada Sun Life and Health Insurance Company (U.S.) 181 Swiss Re Grp North American Elite Insurance Company North American Specialty Insurance Company Swiss Re Life & Health America, Inc. Washington International Insurance Company Westport Insurance Corporation 4753 TAWA Grp PXRE Reinsurance Company 88 The Hanover Ins Grp Hanover Insurance Company (The) 4254 The Warranty Grp Resource Life Insurance Company 2938 Thrivent Financial For Lutherans Grp Thrivent Life Insurance Company 1216 TIAA Family Of Co Grp TIAA-CREF Life Insurance Company Teachers Insurance and Annuity Association of America 398 Tokio Marine Holdings Inc Grp Reliance Standard Life Insurance Company
22 [REPORT3S] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 14 DATE 8/16/ Trustmark Ins Co Grp Trustmark Insurance Company Trustmark Life Insurance Company 781 Union Labor Grp ULLICO Life Insurance Company Union Labor Life Insurance Company (The) 2 United Services Automobile Asn Grp USAA Life Insurance Company 77 Unitedhealth Grp Golden Rule Insurance Company Oxford Health Insurance, Incorporated PacifiCare Life and Health Insurance Company Unimerica Insurance Company UnitedHealthcare Insurance Company 953 Universal American Financial Corp American Progressive Life & Health Insurance Company of New York 565 Unumprovident Corp Grp Colonial Life & Accident Insurance Company Paul Revere Life Insurance Company Paul Revere Variable Annuity Insurance Company (The) Provident Life and Accident Insurance Company Provident Life and Casualty Insurance Company UNUM Life Insurance Company of America 21 Utica Natl Ins Grp Republic-Franklin Insurance Company Utica Mutual Insurance Company 4668 Vantislife Grp Vantis Life Insurance Company 671 Wellpoint Inc Grp Anthem Health Plans, Inc Anthem Insurance Companies, Inc. Anthem Life Insurance Company UNICARE Life & Health Insurance Company 471 Wells Fargo Grp Centurion Life Insurance Company 836 West Southern Grp Columbus Life Insurance Company Integrity Life Insurance Company Lafayette Life Insurance Company Western-Southern Life Assurance Company
23 [REPORT3S] DATE 8/16/213 CONNECTICUT STATE INSURANCE DEPARTMENT PAGE White Mountains Grp American General Indemnity Company Atlantic Specialty Insurance Company Employers Fire Insurance Company Northern Assurance Company of America OneBeacon America Insurance Company Symetra Life Insurance Company 4213 Wilton Re Grp Heritage Union Life Insurance Company Wilton Reassurance Company Wilton Reassurance Life Company of New York 98 WR Berkley Corp Grp Acadia Insurance Company Berkley Insurance Company Berkley Life and Health Insurance Company StarNet Insurance Company 1285 XL Amer Grp XL Life Insurance and Annuity Company XL Reinsurance America, Inc. 212 Zurich Ins Grp 21st Century Centennial Insurance Company 21st Century Premier Insurance Company American Guarantee and Liability Insurance Company American Zurich Insurance Company Centre Life Insurance Company Empire Fire and Marine Insurance Company Universal Underwriters Life Insurance Company Zurich American Insurance Company Zurich American Insurance Company of Illinois Zurich American Life Insurance Company
STATE OF CONNECTICUT
STATE OF CONNECTICUT INSURANCE DEPARTMENT Annual Ranking of 213 Calendar Year Accident & Health Insurance Complaints Exhibits Index 1) Alphabetical listing of insurance companies and groups of insurance
STATE OF CONNECTICUT
STATE OF CONNECTICUT INSURANCE DEPARTMENT Annual Ranking of Calendar Year Accident & Health Insurance Complaints Exhibits Index ) Alphabetical listing of insurance companies and groups of insurance companies
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