iscala : The No-Compromise Business Solution

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1 iscala : The No-Compromise Business Solution 38û 44 N 9û 08 W making global business simple

2 40û 43 N 74û 01 W See for yourself what it can do for you and your company. Get to the top - get the iscala system today. Find out more at or contact your local Scala office. The only way is UP Upgrade to iscala software We chose iscala because we wanted to standardize business processes across the region. As our head offices use SAP, we looked for a collaborative solution that could automatically link into a larger ERP system when needed. The fact that iscala supports the local statutory requirements in all the countries we do business in was extremely important. Another key factor in our decision to go with Scala instead of SAP is that although our subsidiaries in the region are smaller in scale, they still have complex business processes. After a vendor feasibility study, we concluded that Scala could cater for all our needs in terms of functionality, offer us a rapid implementation program and a significantly lower total cost of ownership compared to SAP." 22û 15 N 114û 10 E Daniel Nauer, IT Manager for Agie Charmilles, Asia Pacific

3 First introduced in 2002, the iscala Collaborative ERP system is designed from the ground up to provide complete business management capability for companies anywhere in the world. Whether you do business in established or emerging markets, or even in some of the world s most difficult-to-get-to places, iscala provides you with a complete, integrated ERP, CRM and SCM solution tailored for your local language, tax and legislative requirements. iscala delivers - An overall view of your business as it happens Standard software that provides a foundation for the advanced e-business processes critical to your future success Innovations like service management, integrated CRM and SCM capability, global payroll, business intelligence, and integration with the latest Microsoft Office applications iscala is for growing your profits. iscala The No-Compromise Solution For Business Everywhere making global business simple iscala is designed to be collaborative. Businesses today are already connected their customers and suppliers need to communicate with each other quickly and automatically. iscala eliminates time-consuming and costly labor-intensive processes by automating the processes of buying and selling, manufacturing and supplying, being part of a supply chain and dealing with companies in different countries or on different continents. Additionally, iscala is equally capable when it comes to integrating the divisions of major companies, assisting them in acting as a single global entity, with each division and business unit connected to each other and with the headquarters. iscala integrates easily to other business software, extending supply chain management into a company s entire Product Lifecycle Management process, making customer relationship management into Customer Lifecycle Management or providing the total visibility of service costs, effectiveness and availability into a Service Lifecycle Management process. Even if you have simpler requirements, iscala is designed in such a way that you can start quickly and simply with the core business management functionality you need, such as: Financials Sales Logistics Business intelligence As your business or needs grow, so can iscala grow and provide advanced capabilities and collaborative solutions that drive up your sales and profits, such as: Customer relationship management Service management Contract management Human Resource management XML-based EDI solutions Supply chain management and integration Enterprise data integration iscala is the no-compromise solution designed to solve your problems the one software foundation your company needs for driving up your sales and profits. Wherever you do business. At the core of the iscala Collaborative ERP system is rocksolid, proven Scala back-office ERP functionality, relied upon by businesses especially the subsidiaries, divisions and suppliers of global companies in over 140 countries around the world. 3

4 Management Information No matter how good your ERP solution is, it stands or falls on its ability to successfully access and understand the key business information in it. Your accounts, stock, manufacturing processes and customer behavior are all things you need to see, when you want and how you want. iscala easily and instantly generates the reports you need, in the format you want to see them, delivered via the web or on paper. With such information from iscala, you can run your business, drive your sales and push your profits up. Financial Management For most companies, ERP starts with managing the financial position of the company the basics, such as creating and issuing purchase orders, handling invoices, paying your staff, building and managing a budget, and knowing what and where your assets are. From simple accounting to the most complex project-based accounting, you need to know that your software supports your business with a level of security you can trust. All this information needs to be consolidated and, if you re part of a large enterprise, the information needs to be consolidated at a regional/global level either periodically or continuously. Couple this with working with divisions, clients and suppliers from various countries with different currencies, you ll need iscala to know that you can work in your local currency but still report in dollars, euros, pounds, yen or whichever other currency you choose. And, iscala looks after your staff s salaries and payroll management, regardless of currency, to keep your business running into the future. It will give you complete confidence that your iscala solution will support these operations across systems, working collaboratively. 15û 47 S 47û 55 W Dealing with many different legislations across global offices can get complicated, which is why it was particularly important for us to go with Scala for this implementation. Scala's localization in many different regions makes their ERP solution vital to us. We can speedily and easily install it in our offices knowing that the legislative variations are taken into account and it is ready to support our business. Gerald Dehn-Jensen, Group ERP Program Manager for Hempel Paints, Brazil Asset Management The integrated Asset Management solution supports your asset life cycle in purchase, enhancement, transfer, capitalization, sale and disposal while seamlessly recording the accounting aspect behind the scenes. Support for complex component-based structured assets and multiple reporting levels, combined with stock integration, gives you the flexibility to capitalize and manage your assets effectively. The integrity of the solution minimizes double entry, reconciliation and the need for software integration, giving you a secure single point of information for all asset-related data. Customer Management You need a system that actively helps you attract and retain your customers. You need to know and your field sales need to know what your customers bought from you in the past, how and when they paid, what pricing discounts they normally get and, ideally, information about the customers themselves. You need iscala to help you keep the promises you make to your customers. With iscala, you know exactly what you have available-to-promise and when you can deliver it, across the hallway or across the globe and you know it instantly. 4

5 Service Management After-sales support is a profit center with iscala. Dealing with service successfully while deriving additional revenue from your customers, and controlling your costs, can mean the difference between profit and loss. So it s critical to understand, in real time, what contracts apply to what customers, which products have been returned and whether those products correspond to a maintenance agreement or are covered by warranty support, and if not they should be invoiced to the client. If a repair is needed, when will it be done, how long will it take and do the allocated resources have the right skills to make the repairs needed? Whether your need is for preventative maintenance of your own machines or assets or you are running a fully-equipped onsite/offsite service center, the need for control, efficiency and profit are the same. Supply Management iscala reassures you that your goods are where they need to be in order to plan just enough stock to meet your demands. iscala assists you in finding the right supplier to meet your stock requirements. iscala helps you avoid holding excess stock, by using drop shipment, and then automating payments to suppliers to streamline your business processes. This can add to your bottom line and free up working capital. You also need to know which suppliers to select for the best terms, the quickest delivery or whatever your criteria may be. Getting the materials is only part of the equation; making sure that you have sufficient raw materials, reducing your cash requirements and ensuring a higher level of quality, is just as important. iscala s quality control can mean the difference between satisfied customers and heaps of written-off goods. We first considered Scala's experience in the distribution sector, its good customer references and our expectations on the system flexibility. We chose Scala because they are a professional, trusted and customer-oriented advisor, whose software ensures an easy information flow between the Polish subsidiary and our German headquarters. iscala provides us with rapid access to all the information that is necessary to run the business." Grzegorz Rêkawek, Managing Director for Biesterfeld, Poland Inventory Management It s vital to know what goods you have, where they are, their age and expiration, regardless of whether they are held in one central warehouse or across your enterprise. 50û 44 N 07û 06 E iscala can track multiple components and ingredients in your products and can immediately identify which batches of goods are potentially faulty or unsatisfactory, and let you identify downstream products and determine if specific actions are required. iscala provides real-time bill of material to give you the flexibility to plan production and purchase of material and the day-to-day last-minute requirements demanded by customers. If you are manufacturing products you need to know exactly what they contain in order to plan production and purchase of material. Knowing their structure and having this available in real time gives your company true flexibility. 5

6 Manufacturing Management iscala Manufacturing lets you focus on making the right things at the right time. You can easily plan production, schedule your resources, configure your products, understand potential bottlenecks and get the right reports showing you what s happening, at any time. From forecasts to planning next month s production, from costing the production to understanding how your products are configured, iscala s specialized Material Production and Control (MPC) reporting can keep you on top of your manufacturing processes. And this is done using the MRPII (Manufacturing Resource Planning) standard definitions your employees are used to. Business Intelligence iscala Business Intelligence (BI) Server products give you and your coworkers access to the information you need when you need it, to make the right decisions quickly. Today, all businesses know their data is valuable; the smarter ones are investing in BI tools to make better-informed decisions throughout the entire business organization. iscala BI Server applications quickly extract, store, analyze and provide to-the-second access to data to make enterprise users more effective in their work. iscala BI Server applications include the activities of: Decision support systems Snap data Query and reporting Online analytical processing (OLAP) Statistical analysis Forecasting Data mining Human Resource Management iscala Human Resource Management gives you an integrated, flexible payroll solution. This solution is localized to meet regional employer needs, helping to improve your personnel management in any country, regardless how complex the legislative requirements are. iscala Human Resource Management is fully integrated to the centralized Resource Management suite, providing resource planning (whether human or machine, internal or external), across projects, service centers and the manufacturing shop floor, enhancing your ability to resolve resource scheduling conflicts using our resource planning board. Management of training and maintenance of skill sets provides you with both a quantitative and qualitative view of who is available, supporting the decision-making process in resource allocation. We chose to continue working with Scala because it's a good fit for our business and iscala especially will suit our way of working together. Our vision is to act as one company with connected business processes across countries and departments. iscala's new collaborative functionality will help us achieve that goal. Olle Ludvigsson, Chief Information Officer for Arca Systems, Europe 59û 20 N 18û 03 E 6

7 iscala Collaborative ERP System Overview iscala Business Server Designed to provide a complete collaborative ERP package for the medium-size independent business needing full ERP functionality, and as a first step towards automating business processes across applications and with customers or suppliers systems. iscala Enterprise Server Designed to provide a scalable ERP package for business centralization and support for working across multiple sites and subsidiaries, the iscala Enterprise Server includes all the functionality of the entry-level product. It s designed as a complete collaborative ERP package for medium-size multinational companies or for the subsidiaries and divisions of large enterprises. Both iscala servers give you full support for a broad set of ERP and business management processes, in multiple languages and localizations, including: Sales order management processes Service management Purchase order management processes Project management Manufacturing processes to MRPII standards Asset management processes Inventory processes including multiple Resource management processes distributed warehouses Customer relationship management processes Contract management iscala s connectivity solutions cover: XML-EDI integration Enterprise application integration XML-EDI for sales Master data XML-EDI for purchases Transaction data Sales application integration Bar code integration Supply chain integration Bar code for distribution Core data Financial application integration Purchase Application Integration Financial ledgers in XML-EDI for service orders iscala Adapter for Microsoft BizTalk iscala Collaborative ERP System Overview iscala Business Intelligence Server Providing a complete set of business intelligence capabilities, the products comprising the iscala Business Intelligence server are: iscala Web Reporter: Integrates enterprise reporting from Crystal Decisions into iscala, giving users a consistent and easy-to-use approach to presenting powerful and informative reports from anywhere in your iscala system. iscala Query Designer: Provides you with a wizard-based approach to create queries which are relevant to your company s management and which can be shared among other users. iscala Query Designer takes the effort out of finding relevant information in iscala and can be used by casual users, power users and even developers. iscala Query Designer makes it possible for you to work with improvised reporting without seeking expert technical report designer help. iscala BI Web Parts: Gives you the ability to present key performance indicators from iscala in a quick and easy way. It s tailored for anyone in the company, from finance through sales and marketing. iscala BI Web Parts uses an OLAP source to build forms viewable in dashboards suitable for your senior management. The information available is only limited by the imagination of the users. iscala OLAP Server: Makes it easier to create OLAP cubes and the scheduling for updating cube data. It s a tool where you select what you want to create an OLAP cube for, including company and financial year. iscala Crystal Report Designer: Popular Windows-based report writer that allows an experienced user to create reports from a variety of data sources with a minimum of written code. iscala Crystal Analysis Designer: Crystal Analysis is part of the Crystal DecisionsTM suite of products - a complete, integrated solution for reporting, analysis, and information delivery. 7

8 iscala Collaborative ERP System Overview (continued) iscala CRM Accessible from Microsoft Outlook and the web, iscala CRM is easy to use, customize, and maintain, integrates with iscala ERP and other business systems, and scales to grow along with your business. With iscala CRM, you can: Increase your sales success: Shorten the sales cycle and improve close rates with lead and opportunity management, automated sales processes, quote creation, and order management Deliver efficient, consistent customer service: A shared knowledge base and automated routing and queuing make it easy to serve customers efficiently Make informed, agile decisions: Comprehensive reports let you forecast sales, measure business activity and performance, evaluate sales and service success, and identify trends, problems and opportunities Work from any place in the office, on the plane, in the field: Access full sales functionality online or offline through Microsoft Outlook, or work online from any location using a web browser Share information: Tightly-integrated sales and customer service functionality makes it easy to view, update, and share information across teams and departments Use easily: Designed for ease of use, iscala CRM ensures that sales teams get started fast with a familiar and intuitive interface Customize and scale easily: Configure user interfaces and workflow processes, customize the solution to fit your business, and scale the installation to meet changing needs Integrate powerfully: You can use iscala CRM as a standalone product, or integrate with iscala ERP and with other business systems iscala SCM iscala SCM helps you manage your supply chain that begins with a customer order, encompasses manufacturing, procurement, sell from stock, and ends when a satisfied customer has paid for the purchase. iscala SCM is packaged to address these typical business needs, and includes: Material management: The core SCM features needed for managing inventory and purchase-related activities Warehouse management: Add value to warehouse tasks such as quality control and batch management Supply chain tools: The tools that provide control over and visibility into the supply chain including lead-time management and available-to-promise Manufacturing: From forecasting and Master Production Scheduling through to production and shop-floor control, this package adds MRPII-compliant support to iscala Supply chain integration: The power to share core data and work efficiently with suppliers within the connected supply chain Bar code integration: If the inventory information is wrong then sales opportunities can be missed, excessive stock retained and costs become excessive. Bar code solutions can substantially reduce error rates, and let warehouse staff focus on their core tasks without the need to constantly return to base to get instructions iscala Developer iscala Developer is an entire development solution for creating unique company-specific processes inside and outside the iscala system. iscala Developer consists of four components: 1. Workflow Designer: The heart of iscala s process development environment, using a graphical tool with which users or developers can create workflows using iscala s components ( managers ) to create process or company-specific business logic which can then interact with other iscala managers, iscala users or external systems 2. User Interface Designer: Customizable screens for specific users or job functions are now available in iscala. Deployable either through Windows, web, mobile or portal interfaces, these custom screens can be simple for easy presentation of iscala information to occasional users, or highly complex for power users 3. VBA Developer: Provides a flexible, controlled development environment to customize the business behaviour of any iscala solution that embeds Microsoft Visual Basic for Applications by using application, user interface and print events as well as access to system variables and services. It allows you to make changes to simple processes, and generally make detailed changes to the iscala software without the risk of changing fundamental business logic. VBA projects developed by VBA Developer can be published and deployed though e-repository and run by Automation Manager and by Document Deployment Server runtime engines for endusers. While Automation Manager focuses on generic business logic customization requirements, Document Deployment Server provides additional customization, formatting and routing capabilities for printing purposes. With the combination of the user- and developer-level tools in iscala Developer, you can be sure that the unique business logic you need to reflect the business processes which give you a competitive edge can be reflected in iscala. At the same time, iscala s powerful field/user-level security model means you can also be sure that none of the development tools will compromise access to sensitive company information. 8

9 Scala's references and its experience on the chemical market were factors that had a substantial impact on our decision. Scala's solution is flexible so it can meet our requirements even when the company is developing. The promised speed of deployment was one further criteria to choose Scala, enabling us to implement solutions quickly at various sites. We will also be able to distribute licenses within the group, thus the number of users in each country will satisfy our actual business needs in each local market. Thanks to Scala's presence in each country where the implementations are done, we can expect full support from Scala during the project and after going live. Kai Finke, Director of Information Technology North Europe, for Cognis 60û 10 N 24û 58 E Industry Solutions The iscala Collaborative ERP system delivers costeffective solutions tailored to the specific challenges and needs of industries such as industrial and electronic goods, engineering-to-order, industrial machinery, light engineering, automotive, electronics, consumer packaged goods and not-for-profit organizations. But while iscala provides significant support for complex business processes, there are times when an industry has a requirement for a combined set of processes that are unique. As well as supporting processes for the industries mentioned, there are also two specialized versions of iscala software: Today there are over 500 pharmaceutical sites using our solutions, from one-user financial systems to 50-user full systems including full pharma functionality and manufacturing. Our major customers in this industry include Merck, Schering, Novartis, Sanofi- Synthélabo and Syngenta. Scala Hospitality Scala Business Solutions provides integrated management information solutions (IMIS) developed to meet the unique needs of the hospitality industry. IMIS is a fully-integrated solution for financial management, material management, reporting and budgeting. iscala for Pharma The vertical business application for the pharmaceutical, chemical and cosmetic industries is specifically designed to help support companies that face strict legislative and regulatory restrictions and requirements. iscala for Pharma handles: Bin management Batch template and traceability Quality control First expiry first out (FEFO) Supplier / Customer control Improved security Audit trails Scala Hospitality enables interfaces with all major property management and point-of-sale systems. Installed in over 300 locations in 46 countries around the world, major customers include Starwood, Marriott, Sheraton, Hyatt, Nikko, Four Seasons, and Independent Hotels. 9

10 It s not enough to just have a great product, you also need a great team behind it. You need to know that choosing the iscala Collaborative ERP system as the software foundation for your business makes sense, so we ve made sure that the entire experience of dealing with Scala is as easy and rewarding as possible. Buying iscala Our salespeople sell solutions, often working in teams with our pre-sales experts. First, we work to understand your current business needs. Then, we offer you a solution to them with a path to solving your future business needs, as well as making your business operations and processes as streamlined as our technology and know-how allow. It s made all the more simple because iscala itself is designed to help with this. We operate a license key system for our products. This means that you can add functionality as you require it you simply switch on the functionality after the purchase of the relevant license. There s no complex reinstallation of the software just for a new module or process. iscala is designed for all sizes and types of business, from large international companies to fast-growing, fast-changing small- and medium-size businesses. All our customers rely on us to keep them running through all the changes in their dynamic business space. Implementing iscala iscala is straightforward to implement, with many customers going live in as little as four weeks from the date they receive their iscala software. We provide certified consultants all around the world, both our own employees as well as highly skilled partner employees, who have been trained extensively and certified in their respective specialties to use our proven Signature implementation methodology. Time and time again, Signature enables iscala consultants to keep implementations on track matching your requirements, whether the implementation is a single site running financial and logistics processes, or a multi-site international deployment running all processes and requiring integration and connectivity solutions. Signature provides you with the assurance that your iscala implementation will be delivered on time, on or below budget and at the agreed specifications. No surprises. Once the product implementation is underway, we can provide you with a wide range of training courses on using, managing and improving your iscala system either through the Scala University in our Budapest offices or through specially-tailored training courses held at our offices throughout the world or at your own sites. Buying, Implementing, Maintaining and Supporting iscala Maintaining iscala iscala systems are sold with maintenance support services. These provide you with support, fixes and upgrades to the iscala product. We have a long-standing tradition of releasing new functionality as well as performance improvements in each new software version. And because we understand that a free upgrade still has costs involved in implementing it, we make the upgrade process as easy as possible with tools and certified consultants who can make a version change a minor change, not a major upheaval. Supporting iscala No product as capable as iscala with its 25 years of development behind it can be completely understood by a single individual, nor can any training cover every situation imaginable. For those occasions where you need help or support, we offer a multi-language telephone hotline support service with fully-certified support staff who are available during your business hours even 24 hours a day if previously arranged to answer your queries and begin to provide solutions to any problems you may have with your iscala software. Our customers tell us that the support services we provide are among the best available in the software industry. Our support services are fully-accredited by the UK Institute of IT Training. More Information about iscala For the latest information, product demonstrations and additional information about iscala, visit 10

11 At the end of our evaluation period we found that Scala's solutions are efficient and complete. We made certain that Scala's capabilities exceeded our current needs, so that it would be able to cope with future production growth and corporate changes. Another reason why we chose Scala was because the Russian software companies we visited unfortunately demonstrated limited knowledge, qualification and practical experience, which in turn affected the quality of their products and support. Scala's high professionalism and experience is visible throughout its products, which are being sold all over the world. Alexander Pozov, IT Director at SouzBaltKomplekt, Russia 55û 45 N 37û 35 E Implementing a collaborative ERP system is part of our company's development strategy. iscala will facilitate the introduction of certain procedures and provide access to up-to-date and trustworthy data. It will enable us to react instantly to our clients' needs, thus building a competitive advantage. We were looking for a solution which would support the company development process and provide a stable software platform for the strategic areas of the company. The solutions we have had so far have proven to be a barrier, limiting our expansion plans. Oleg Szczerbak, Financial Director for Fujifilm Polska Distribution, Poland 52û 15 N 21û 00 E

12 Your local Scala representative contacts Do you want to know more? Contact your local Scala Business Solutions office. Head Office Principal Offices Scala Business Solutions NV Prinsengracht JX Amsterdam The Netherlands Tel Fax Americas USA - Orlando, Florida Tel info.americas@scala.net Asia Pacific China - Shanghai Tel info.china@scala.net Finland - Espoo Tel info.finland@scala.net France - Paris info.france@scala.net Germany - Frankfurt Tel info.germany@scala.net Sweden - Stockholm Tel info.sweden@scala.net Middle East UAE - Dubai Tel info.uae@scala.net Singapore Tel info.asiapac@scala.net Hungary - Budapest Tel info.hungary@scala.net Europe Czech Republic - Prague Tel info.czech@scala.net England - London Tel info.uk@scala.net Poland - Warsaw Tel info.poland@scala.net Russia - Moscow Tel info.russia@scala.net TM Scala Business Solutions delivers software and services in over 140 countries worldwide from additional offices and through its global partner network. For complete office listing, see Scala Business Solutions NV. All rights reserved. The Scala logo, Scala and iscala are registered trademarks. Other trademarks or registered trademarks are the property of their respective owners