INSURANCE Cloud Solutions & Better Social Business GAEA

Transcription

1 INSURANCE Cloud Solutions & Better Social Business GAEA

2 AWPL Overview GAEA Global 15 year old IP driven company Case management Insurance solution focus Cloud enabled solutions templates Business Process mapping M&A - Federate now. Migrate tomorrow Re-use current assets Partnering options Cross vertical & white label options Multiple pull through for services & licensing Nearshore consulting & support options (GAEA) Arrow Distribution Channel (Devt IP)

3 Consultancy Split AWPL - Solutions GAEA - Support & Consultancy Strategy Solutions Dev. & Test Support & Consulting Operating Model Cloud Mobile Database ROI Models Case Mgmt Java &.NET Content & Process Business Plan Insurance Solutions Impl n Support Application Business Change GAEA Bespoke Solutions Rational Business Intelligence

4 Our Insurance Customers GAEA

5 Pre-built Plugins The Glue for Your Business & Big Data ECM Vendor Agnostic Inbound Telephony Social Channels Cloud Capture Line of Business Legacy Data Records Management Content Federation Sharepoint Hyland s Cont Mgr Optical Library Social Media ONE BUSINESS VIEW TCF Fair Dealing New Business/ Underwriting Customer Services/ Policy Admin Loan Origination Case Management Process Federation Mobile/ Tablet Social Media Quark Actuate Business Analytics Content Analytics Dashboards Lombardi BPM TIBCO EMC Alfresco Outbound Pre-built Plugins BPM Vendor Agnostic

6 Background Opportunities to for insurance industry to utilize the fair dealing outcomes Transform customer centricity across the organization Enable cultural change for fair dealing orientation of people and processes Enable better compliance management Improved product management and sales enablement Fraud detection based on patterns and trends

7 Digest to DotSphere Social Business Integration Social Listening Social outbound search or conversation Social Analysis Route using Social Taxonomy Empower Business Reputational Risk Competitive Analysis Fraud Models New Channels Customer Listening Store in Content Repository Ratify with Customer Content Service Quality Customer Retention TCF Fair Dealing Fraud Detection Customer Surveys

8 The Social Enterprise Overview Brand & Reputation Product Quality Competitive Analysis Collaboration (IBM Connections) Employee Morale Innovation from Staff & Customers Loyalty Through Listening Extended Marketplace New Social Media Channel Lower Age Group Geographic boundaries of Internet Improved Customer Services Openness Social Media Channels Improved Business Analytics Internal Staff View External Customer View External Competitive Analysis Social Media Compliance Enhance Existing Processes Personalise Customer Relationships Increased Customer Retention Litigation Package Fraud Package Social Media Channels BPM Taxonomy

9 Solution Component Framework TCF Assessment Balanced scorecard Strategic initiatives Customer journey mapping Product management Sales enablement Transforming client services Existing portals Customer/Agents/Employees

10 Benefit 1 Customer Confidence Improved sales awareness of products Leaner and agile business processes Greater customer confidence and business growth Proactive communication and alerts

11 Benefit 2 - Compliance Product configuration for fair dealing parameters Knowledge base for product and customer trends Absolute certainty on Treat Customer Fairly Automated compliance tracking and alerts

12 Benefit 3 Management Visibility Business process orientation towards TCF and other strategic initiatives Scorecard for staff, departments and sales force Total control to top management in implementing strategies Business performance measurement for products, customer profile and sales channels

13 Solution benefit 4 Mapping of customer touch points with TCF Mapping data from business applications for TCF Cultural shift towards TCF and other strategic objectives Managing staff activities and performance towards TCF

14 Introducing John Riglar Actuate GAEA