etroy COURSE SYLLABUS HSTM 3374 XTIA HOTEL MANAGEMENT

Transcription

1 etroy COURSE SYLLABUS HSTM 3374 XTIA HOTEL MANAGEMENT Term 2, 2015 October 12 th December 13 th, 2015 NOTE: For course syllabus posted prior to the beginning of the term, the instructor reserves the right to make minor changes prior to or during the term. The instructor will notify students, via e- mail, course messages, or Blackboard announcement, when changes are made in the requirements and/or grading of the course. etroy Courses at Troy University All etroy courses at Troy University utilize the Blackboard Learning System. In every etroy course, students should read all information presented in the Blackboard course site and should periodically check for updates-at least every 48 hours. Remember: This is not a correspondence course in which a student may work at his/her own pace. Each week there are assignments, online discussions, online activities and/or exams with due dates. Refer to the schedule at the end of the syllabus for more information. Instructor Information: Kate Price-Howard, PhD Assistant Professor in Hospitality, Sport, and Tourism Management Troy University Ft. Walton Beach Site 81 Beal Parkway, SE, Ft. Walton Beach, FL (850) or (800) ext. 156 Fax: pricek@troy.edu Office Hours: Monday & Thursdays 10:00am 3:00pm or by appointment Students: Please put course title in the subject line of any s sent to the instructor. Instructor Education B.S., Florida International University M.S., Florida International University Ph.D., University of Utah Global Campus Coordinator Michael S. Carroll, PhD Phone: mscarroll@troy.edu Course Prerequisites None 1

2 Course Description/Objectives: The purpose of this course is to provide a practical approach and a comprehensive overview to hotel management that provides students with a clear description of the management operation concepts, skills, and tools they need to become successful managers or entrepreneurs in the hotel industry. This is a survey course providing an overview of the industry, its history, problems and general operating procedures. On completion of the course, the student should be able to: 1. Categorize the businesses and organizations that are part of the hospitality and tourism industry and explain how they are related. 2. Summarize the origins of the lodging and food service industries. 3. Discuss the scope of the hospitality and tourism industry and the way it impacts the community and government at the local, national, and international levels. 4. Demonstrate the ability to analyze tourism data. 5. Develop an organizational chart of the common divisions of a hotel organization. 6. Identify the management and employee positions in a hotel organization and discuss the responsibilities and activities involved with each in achieving the goals of financial profit and guest service. 7. Develop an organizational chart of the common divisions of a food service organization. 8. Identify the management and employee positions in a food service organization and discuss the responsibilities and activities involved with each in achieving the goals of financial profit and customer service. 9. Explain how past and present trends have changed the hospitality and tourism industry and project ways in which new trends will affect the industry s future. 10. Research the physical, educational, technological and organizational requirements of the hospitality industry so as to determine a career interest. 11. Explain relationships between industry and associate resources, including professional organizations and allied representatives. 12. Outline effective quality management techniques for people, facilities, products, and economics in the hospitality industry. 13. Analyze the impact of management style on guest services and employee relationships. Student Learning Outcomes: Upon completion of the course, the student should be able to discuss the following hotel industryrelated issues: 1. Identify the traditional and modern roles of hotels in society. 2. Discuss the structure of the lodging industry. 3. Identify the operation of a full service hotel. 4. Differentiate the functional areas of a full service hotel. 5. Discuss the reservation and front desk functions of hotels. 6. Discuss the special managerial needs of conventions. Students will demonstrate the above through their performance on the various quizzes, assignments, discussion board topics, exams and projects. Course Topics: 1. The hotel industry: Overview and professional career opportunities 2. The hotel general manager 3. Management, supervision, and service skills for the GM 4. Human resources 2

3 5. Accounting 6. Revenue management 7. Sales and marketing 8. The front office 9. Housekeeping 10. Food and beverage 11. Facility engineering and maintenance 12. safety and property security 13. Franchise agreements and management contracts 14. Purchasing a hotel 15. Managing in the global hotel industry Specific Course Requirements Attendance is required in this course via online interaction in the discussion board and correspondence/contact with the instructor. Each student is expected to be an active participant and make meaningful contributions to the class. You will receive a grade for participation. Students are expected to have completed the assigned material prior to the scheduled online timer period assigned. In order to achieve full credit, you must respond to at least two other classmates each week. Biographical Sketch - due the first week. Check the Participant Bio forum in the Discussion Board area for directions. These "bios" will provide additional information to help us get to know one another. You will receive a grade for your BIO. Review my Bio located on the course site under the "Faculty Information" link. Post yours on the Discussion Board by clicking on "Discussion Board" and then click on the thread/forum entitled "Biography". Final Project (Mini-project #3) -- Students will work on a selected topic within the field of hospitality throughout the course term. This will be a project that Mini-project #1 and #2 will help compile for the final project. The details will be assigned at the beginning of the term and will be available to review under Assignments and Project through Blackboard. I will post MP #1 in the beginning of the term, as soon as we arrive on the week MP#1 is due, I will post MP#2, same thing with MP#3. Thus, you should have 3 week availability/notice for each of these projects, not just a week (which is what it may look like on the course schedule). Three (3) exams will be given on line via BB during the term. These exams will appear in the Exams section of BB. Two of these exams will be open book/open notes. However, the second exam will be proctored and will be closed book/no notes. Completion of three (3) Mini-projects to be submitted online. These will be located under the Assignments area. These will be a progression for the final project (MP #3), if you miss a portion of these assignments, it could affect your grade in both assignments. Completion of (5) Discussion board forums. To obtain full credit for the week's participation on the board, you must interact with at least 2 of your classmates per discussion board with A RESPONSE IS MORE THAN FIVE SENTENCES (more the 250 words) FOR FULL CREDIT. The instructor will monitor and make comments from time to time throughout the week. The boards/topics may be controversial in nature. Remember to be considerate of the rights and beliefs of your classmates. Keep the language clean and not offensive to anyone or you will be barred from participating in the discussion boards and lose credit for the term. To obtain full credit for the week's participation on the board, your initial post must be by THURSDAYS by 8pm CST and you must respond to 3

4 at least two or more of your classmates per board (responses to other classmate are due by the following SUNDAY before 8pm CST). If you post all your responses on the last day, you will only receive ½ credit for those. Research Component None. Students will use research skills in the required assignments/case studies/projects. Entrance Competencies Students must possess the knowledge and skills of a high school graduate and the capability to perform on a college level. Knowledge of basic English, grammar, and writing is assumed. Required Textbook(S) And/Or Other Materials Needed: The textbook provider for the etroy of Troy University is MBS Direct. The Web site for textbook purchases is Ebook format if available: CourseSmart ebook Hotel Operations Management, 2/E David K. Hayes, Ph.D., Clarion Hotel and Conference Center Jack D. Ninemeier, Ph.D., Michigan State University ISBN-10: ISBN-13: Publisher: Prentice Hall Copyright: 2007 Published: 12/30/2005 NEW INFORMATION!!! Beginning TERM , students are now able to view and purchase their books from a different website, We will not have The Blackboard Store that we began using in Term 1 of However the students will see links to the B&N bookstore in Blackboard and Trojan Web Express. Through this website, students will also be able to purchase Trojan apparel, supplies and gifts. Another benefit will be for those students who take classes on one of the Alabama campuses and online. This will allow them to purchase their books from the same bookstore/website. If the textbook for your course includes labs, access codes and/or CD s, the textbook package can only be purchased as New. Textbooks that are purchased used from other stores/websites will not include the necessary materials needed for your course. Students should purchase their textbook package from this website to ensure that they have all necessary items. ****PLEASE READ- This course should have the option to purchase the textbook with access code and ebook, the ebook and access code or the access code only. There are messages in the book store that explain these options. Each item must be listed as required in order for their book voucher to pay for it. Also, when an ebook is available for an adopted book, it will appear in the bookstore as an option to purchase. Students should have their textbook by the first week of class. Not having your textbook is not an acceptable excuse for late work. Students who add this course late should refer to the Late Registration section for further guidance. REQUIRED ADDITIONAL READING: Word lists, review questions, and any other handouts posted on blackboard for study purposes. RECOMMENDED ADDITIONAL READING: Current periodicals in the field of hospitality, sport, and tourism management are suggested for additional reading or to be announced via Blackboard throughout the term. Students can also go to the "External Link" button on Blackboard and research the current websites to find desired materials. 4

5 USEFUL WEB SITES FOR THIS COURSE: See the external links button in BB SUBMITTING ASSIGNMENTS: Exams will be taken via Blackboard and graded immediately by the computer. On the case that there are fill in the blank or essay questions on the exams, those will likely be graded within 2-3 days of completion. Discussion board answers will be submitted in the DB area and graded manually by the instructor according to the discussion board rubric. Assignments/case studies, as well as the final project, will be submitted via the Assignment feature in Blackboard; they will be will be graded manually by the instructor. See the course schedule for specific due dates and other pertinent instructions. MAKE-UP WORK POLICY: Missing any part of this schedule may prevent completion of the course. If you foresee difficulty of any type (i.e., an illness, employment change, etc.) which may prevent completion of this course, notify the instructor as soon as possible. Failure to do so will result in failure for an assignment and/or failure of the course (See Attendance Policy). If I have not heard from you BEFORE the deadline dates for assignments, exams, or forums, no make-up work will be allowed (unless extraordinary circumstances exist, such as hospitalization). Requests for extensions must be made in advance and accompanied by appropriate written documentation. Computer problems is not an acceptable excuse. METHOD OF EVALUATION/ASSESSMENT AND GRADING POLICY: Exams will be graded by the computer in BB along with the online, final and posttest. All other work will be read and graded individually by the instructor. Even though exams will be graded in BB, the instructor will also hand score all short answers. BREAKOUT OF HOW GRADES WILL BE DETERMINED: Discussion Board 5 25 points each 125 Participation 25 points 25 Final Project (MP#3)/paper 45 point 45 Exam #1/#2/#3 50 points 150 Mini-projects 1 & 2 40 points 80 Totals = 425 points GRADING SCALE: Grades will be assigned according to the following scale: A B C D F 59 and below This course requires one proctored exam. You are responsible for choosing an acceptable proctor, either at a Troy site or one that is acceptable to etroy and submitting the online proctor form to etroy before this exam begins. EXAMINATION SCHEDULE AND INSTRUCTIONS There will be a total of three exams given during the course of the term. Exams 1 and 3 will be open notes and open book. Exam 2 will serve as the proctored exam for this course. All exams will be mixed-methods: true/false, multiple choice, matching, short answer, and essay. They also will be delivered on Blackboard and have a 1 hour time limit. Students going longer than the allowed time period may be subject to a reduction in points. Exams taken late will lose five points per day. While exams 1 and 3 are open notes, it is highly suggested students study so they are not wasting time looking up answers. Tests will take place during the following time-frames: 5

6 Exam 1 Week 3 (October 25 31) Exam 2 (Proctored) Week 5/6 (November 12-21) Exam 3 Week 9 (December 6-11) LATE REGISTRATION: Students who register during the first week of the term, during late registration, will already be one week behind. Students who fall into this category are expected to catch up with all of Week #1 and Week #2's work by the end of Week #2 with the exception of discussion boards; those cannot be made up. No exceptions, since two weeks constitutes a significant percentage of the term's lessons. Students who do not feel they can meet this deadline should not enroll in the class. If they have registered, they should see their registrar, academic adviser, GoArmyEd/eArmyU representative, or Military Education officer to discuss their options. Also note that late registration may mean you do not receive your book in time to make up the work you missed in Week #1. Not having your books on the first day of class is not an excuse for late work after the deadlines in the Course Schedule. If you have a problem with receiving your textbook, contact the textbook administrator at etroy. INCOMPLETE GRADE POLICY: Missing any part of the Course Schedule may prevent completion of the course. If circumstances will prevent the student from completing the course by the end of the term, the student should complete a request for an incomplete grade. Note: A grade of incomplete or INC is not automatically assigned to students, but rather must be requested by the student by submitting a Petition for and Work to Remove an Incomplete Grade Form. Requests for an incomplete grade must be made on or before the date of the final assignment or test of the term. The form will not be available after the last day of the term. A grade of INC does not replace an F and will not be awarded for excessive absences. An INC will only be awarded to student presenting a valid case for the inability to complete coursework by the conclusion of the term. It is ultimately the instructor s decision to grant or deny a request for an incomplete grade, subject to the policy rules below. POLICY/RULES FOR GRANTING AN INCOMPLETE (INC) An incomplete cannot be issued without a request from the student. To qualify for an incomplete, the student must: Have completed over 50% of the course material and have a documented reason for requesting incomplete (50% means all assignments/exams up to and including the mid-term point, test, and/or assignments.) Be passing the course at the time of their request. If both of the above criteria are not met an incomplete cannot be granted. An INC is not a substitute for an F. If a student has earned an F by not submitting all the work or by receiving an overall F average, then the F stands. ***NOTE: THE INSTRUCTOR HAS THE OPTION OF DENYING ANY REQUEST FOR AN INCOMPLETE IF IT IS DEEMED THAT THE REASON IS NOT VALID (for example, just too busy to complete the course, on vacation, taking too many courses, and the list goes on). Also if you take an incomplete for any reason, you will forfeit any extra credit points earned in this class. Extra credit is considered a reward and by allowing you extra time to complete this class is your reward. TROY Effective July 1, 2005, all Troy University students will be required to access and utilize their troy.edu account for all communication with the university. All official correspondence (including bills, statements, s from distance learning instructors through Blackboard, assignments and grades from distance learning instructors, etc.) will be sent only to the troy.edu address. Your troy.edu address is the same as your Web Express user ID followed You can get to your 6

7 account by logging on to the course and click link found there and learn how to add this address to your other services that support POP accounts e.g., Outlook, Outlook Express, Yahoo, AOL, etc. All students are responsible for ensuring that the correct address is listed in Blackboard by the beginning of Week #1. is the only way the instructor can, at least initially, communicate with you. It is your responsibility to make sure a valid address is provided. Failure on your part to do so can result in your missing important information that could affect your grade. INTERNET ACCESS This is an online class. Students must have access to a working computer and access to the Internet. Students can use a TROY computer lab (if available), a public library, etc., to insure they have access. Not having a computer or computer crashes are not acceptable excuses for late work. Have a back-up plan in place in case you have computer problems. ETROY CONTACT Whether you re experienced at taking online courses or new to distance learning, we re here to help you succeed in your online education. If you have general questions about ecampus programs, courses, policies, services or other university-wide topics, please visit the ecampus web call , or ASK TROY. ELECTRONIC OFFICE HOURS AND COMMUNICATION PLAN: "Electronic Office hours" will be held during various hours throughout the term via the discussion board, by telephone, fax, and (see page one of the syllabus under on line office hours). STUDENT EXPECTATION STATEMENT: As an online learner with Troy University you are expected to: Meet all appropriate deadlines from the application process to the course assignment deadlines to preparing for graduation there are deadlines every step of the way that have been established to make the process easier for students to achieve their goals. It is the student s responsibility to meet all appropriate deadlines. Routinely review the etroy Academic Calendar and adhere to the deadlines. Start with completing your official application documents within the first term to meeting graduation intent deadlines. Use your Troy the Troy University is your official notification for all that goes on with your online program and events and notices related to the University. Be sure to read your and keep all correspondence with Troy staff and faculty for future reference. Go through the orientation the orientation for both undergraduate and graduate online learners has been designed to assist students to have a successful educational experience with their online programs. Information on how to access Blackboard and other learning tools are included in the orientation along with valuable resources on how to learn in the online environment. Make sure that your computer meets the technical requirements and that you have adequate Internet connection. Students must have access to a working computer that they have administrator rights on and access to the Internet. Students can use University computer labs, a public library, etc. to access the Internet but some courses may require the ability to download course related software. Make sure you are ready for online learning etroy works on nine week terms. Does your learning style match an accelerate course pace? Do you have the time to dedicate to an interactive course? etroy courses are not self-paced courses, you must meet all the timelines established by the instructor and participate in all activities assigned. Read your academic catalog your academic catalog is your bible for your online degree program. Please familiarize yourself with your degree program. The undergraduate and graduate catalogs can be found online at Pay close attention to admission requirements and prerequisite 7

8 courses. Know the requirements for your degree plan. If you have questions your academic counselor will assist you. Access your degree program a link is available for students to view all degree requirements, prerequisites, major requirements and minors, if applicable. Be sure to read and follow your syllabus. Be sure to register during the registration timeframes There are four weeks of registration for each term. Register early and order your books. etroy runs on nine week terms. Waiting until the first week of classes to register and order books is too late. It is the online learners responsibility to be prepared for the first day of the term. etroy students are required to order their textbooks through MBS Direct to insure the student has the proper materials for the course. The link to order textbooks from MBS is etroy is not responsible for issues regarding textbooks that have not been ordered through MBS Direct. Work with your instructor while in an online course the online learners are expected to work with the faculty who teach the course when questions arise related to the course and the grades. The staff cannot fix a grade. Once the course is completed for a grade and there are still issues, there are appropriate procedures that online learners must follow to address their concerns. Be courteous, polite and respectful to faculty, staff and fellow students. Inappropriate behaviors and comments will not be tolerated. Be ethical in your coursework Cheating, plagiarism, and other such behaviors will not be tolerated at Troy University. Specific penalties will be determined by the faculty and the consequences will adhere to Troy University policy. Notify the University re: American with Disability Act - Eligible students, with appropriate documentation, will be provided equal opportunity to demonstrate their academic skills and potential through the provision of academic adaptations and reasonable accommodations. Further information can be found at: etroy POLICIES AND PROCEDURES STUDENT/FACULTY INTERACTION/ROLES AND RESPONSIBILITIES: Student responsibilities include reading the textbook, asking the instructor questions when concepts are unclear and ensuring that all work is done in a timely fashion by the due dates assigned. Instructor will respond to all questions via within hours. Grades will be updated weekly in the grade book. ATTENDANCE POLICY: In addition to interaction via Blackboard and contact, students may contact the instructor via or telephone BEFORE the beginning of the course term if you have questions that are not answered in this syllabus. Although physical class meetings are not part of this course, participation in all interactive, learning activities is required. Student assignments and student/instructor communications will be conducted via Blackboard, although students will be allowed access to the instructor via telephone, mail, or fax if necessary. TECHNOLOGY REQUIREMENTS: Students must have: 1. A reliable working computer that runs Windows XP or Windows Vista. 2. A TROY account that you can access on a regular basis (see "TROY " above) 3. software capable of sending and receiving attached files. 4. Access to the Internet with a 56.6 kb modem or better. (High speed connection such as cable or DSL preferred) 5. A personal computer capable of running Netscape Navigator 7.0 or above, Internet Explorer 6.0 or above or current versions of Firefox or Mozilla. Students who use older browser versions will have compatibility problems with Blackboard. 6. Microsoft WORD software. (I cannot grade anything I cannot open! This means NO MS- Works, NO WordPad, NO WordPerfect) 8

9 7. Virus protection software, installed and active, to prevent the spread of viruses via the Internet and . It should be continually updated! Virus protection is provided to all Troy students free of charge. Click on the following link and then supply your username and password to download the virus software. TECHNICAL SUPPORT INFORMATION If you experience technical problems, you should contact the Blackboard Online Support Center. You can do this in two ways. First, if you can log on to the course simply look at the tabs at the top of the page. You will see one entitled, Tech Support. If you click on this tab, you will see the information below. You can click on the Blackboard Support Center link and receive assistance. If you cannot log on to the course, simply contact the center by calling toll free the number listed below. Assistance is available 24 hours a day/7 days per week. For assistance with Blackboard, Wimba, Remote Proctor, and other online tools, please go to and submit a ticket. The Educational Technology team is available 8:00 a.m. to 8:00 p.m. seven days a week to support your technical needs. Blackboard Support Center Blackboard Online Support Center for Troy University provides Customer Care Technicians who are available to support you 24 hours a day/7 days a week. If you are experiencing technical difficulties with your coursework or with features in Blackboard that are generating errors, contact the help desk in Blackboard. NON-HARASSMENT, HOSTILE WORK/CLASS ENVIRONMENT: Troy University expects students to treat fellow students, their instructors, other TROY faculty, and staff as adults and with respect. No form of hostile environment or harassment will be tolerated by any student or employee. ADAPTIVE NEEDS (ADA) Troy University recognizes the importance of equal access for all students. In accordance with the Americans with Disabilities Act and Section 504 of the Rehabilitation Act of 1973, the University and its Adaptive Needs Program seeks to ensure that admission, academic programs, support services, student activities, and campus facilities are accessible to and usable by students who document a qualifying disability with the University. Reasonable accommodations are available to students who: are otherwise qualified for admission to the University identify themselves to appropriate University personnel provide acceptable and qualifying documentation to the University. Each student must provide recent documentation of his or her disability in order to participate in the Adaptive Needs Program. Please visit the Adaptive Needs to complete the necessary procedure and forms. This should be accomplished before the beginning of class. HONESTY AND PLAGIARISM The awarding of a university degree attests that an individual has demonstrated mastery of a significant body of knowledge and skills of substantive value to society. Any type of dishonesty in securing those credentials therefore invites serious sanctions, up to and including suspension and expulsion (see Standard of Conduct in each TROY Catalog). Examples of dishonesty include actual or attempted cheating, plagiarism*, or knowingly furnishing false information to any university employee. 9

10 *Plagiarism is defined as submitting anything for credit in one course that has already been submitted for credit in another course, or copying any part of someone else s intellectual work their ideas and/or words published or unpublished, including that of other students, and portraying it as one s own. Proper quoting, using strict APA formatting, is required, as described by the instructor. All students are required to read the material presented at: Students must properly cite any quoted material. No term paper, business plan, term project, case analysis, or assignment may have no more than 20% of its content quoted from another source. Students who need assistance in learning to paraphrase should ask the instructor for guidance and consult the links at the Troy Writing Center. This university employs plagiarism-detection software, through which all written student assignments are processed for comparison with material published in traditional sources (books, journals, magazines), on the internet (to include essays for sale), and papers turned in by students in the same and other classes in this and all previous terms. The penalty for plagiarism may range from zero credit on the assignment, to zero in the course, to expulsion from the university with appropriate notation in the student s permanent file. LIBRARY SUPPORT: The Libraries of Troy University provide access to materials and services that support the academic programs. The address of the TROY Global Campus Library Web site, which serves all Global Campus students, is This site provides access to the Library's Catalog and Databases, as well as links to all Campus libraries and online or telephone assistance by Troy Library staff. Additionally, the Library can be accessed by choosing the "Library" link from the University's home page, FACULTY EVALUATION: In the eighth week of each term, students will be notified of the requirement to fill out a course evaluation form. These evaluations are completely anonymous and are on-line. Further information will be posted in the Announcements section in Blackboard. HOW TO LEARN ONLINE: Troy University etroy is designed to serve any student, anywhere in the world, who has access to the Internet. All Distance Learning courses are delivered through the Blackboard Learning System. Blackboard helps to better simulate the traditional classroom experience with features such as Virtual Chat, Discussion Boards, and other presentation and organizational forums. In order to be successful, you should be organized and well-motivated. You should make sure you log in to our course on Blackboard several times each week. Check all announcements that have been posted. Start early in the week to complete the weekly assignment. You should also go to the Discussion Board early in the week and view the topic and question/s for the group discussion exercise. Make your initial posting and participate in the discussion. Begin reviewing for the exams early in the term. Do not wait until the last minute and cram for these exams. You should review the material frequently, so you will be prepared to take the exams. 10

11 HSTM 3374 HOTEL MANAGEMENT TENTATIVE COURSE SCHEDULE TERM Dates Week 1 10/12 10/17 Week 2 10/18-10/24 Week 3 10/25 10/31 Week 4 11/1-11/7 Week 5 11/8-11/14 Week 6 11/15-11/21 Week 7 11/22-11/28 Week 8 11/29-12/5 Assignments Readings: Chapter 1: The Hotel Industry: Overview & Professional Career Opportunities Review power points for Chapter 1 Activities: Post Bio Sketch in DB Readings: Chapters 2 & 3: General Manager & Management, Supervision, & Service Skills for the GM Review power points for Chapters 2 & 3 Activities: DB Topic #1 Readings: Chapters 4 & 8: Human Resources and Front Office Review power points for Chapters 4 & 8 Activities: DB Topic #2 Assessment: Exam #1 (Chs. 1-4,& 8) [Must be taken by 10/31] Readings: Chapters 5 7: Accounting, Revenue Management, & Sales and Marketing Review power points for Chapters 5-7 Activities: Mini-Project #1[ Due Nov 7, 2015] Readings: Chapter 9: Housekeeping Activities: DB Topic #3 & Review power points for Chapter 9 Assessments: Proctored Exam #2 (Ch. 5-7 & 9-10) [Available 11/12 at 8am: Must be taken by 11/21] Readings: Chapters 10: Food & Beverage Review power points for Chapters 10 Activities: DB Topic #4 Assessments: Proctored Exam #2 (Ch. 5-7 & 9-10) [Must be taken by 11/21] Readings: Chapter 11 & 12: Facility Engineering & Maintenance, Safety & Security Review power points for Chapters 11 & 12 Activities: Mini-Project #2 [Due Nov 28, 2015] Readings: Chapter 13 & 14: Franchise Agreements & Management Contracts, & Purchasing a Hotel Review power points for Chapters 13 & 14 Activities: DB Topic #5 Week 9 12/6-12/13 Readings: Chapter 15: Managing in the Global Industry Activities: Mini-Project #3/Paper Due [Dec 11, 2015] & Review power point for Chapter 15 Assessments: Exam #3 (Ch ) [Must be taken by 12/11] THE INSTRUCTOR RESERVES THE RIGHT TO MAKE ADJUSTMENTS TO THIS SCHEDULE AS NECESSARY 11