Frequently Asked Questions Database Update May 26, 2015

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1 Provider Cards 1. Why do my students need to provide their address? After looking at different options, we decided to give Providers access to their card electronically, which means that we now require their address. With the new format, Instructors won t have to wait for the rosters, sign and send the cards to their students. The benefits for students: - Immediate access once the course roster is submitted - Retrieval of their card at anytime - Changes can be made within minutes The benefits for Instructors: - No more waiting for course rosters - Providers receive their cards immediately - Less administrative time spent **Remember that the address has to be unique to the student for them to gain access. If the same is used for more than one participant, those students will not be able to access their provider card. 2. My institution is asking questions about the new format of the NRP Provider and Instructor cards, what do I tell them? If institutions have questions about the new cards, they may contact CPS Staff at nrp@cps.ca or ext 249 or 264. Access to the Neonatal Life Support database 1. How do I access the new database and is it compatible with my browser? Instructor-Trainers, Instructors, Providers and Administrators can now access the database at: Providers will be able to update their information and retrieve their provider card at any time.

2 Instructors & Instructor-Trainers will be able to update their information, submit course rosters, retrieve their Instructor card and renewal/registration receipt and access up to date teaching resources. Compatibility The database is only compatible with Internet Explorer 10 and up, Safari, Firefox or Google Chrome. If you do not have access to one of these browsers, please speak to your IT department about upgrading it. If your IT department has questions, please direct them to the CPS Staff, or ext 249 or Forgot/Reset your password? If you have forgotten or would like to reset your password, follow the instructions below: Step 1: Click on the link forgot your password? Step 2: You will be asked to enter your address

3 Step 3: An will be sent to you, click on the link that appears in the Step 4: Enter a new password and press submit Neonatal Life Support database 1. Why aren t all of my rosters from the old database showing in my new profile? There was a slight issue with the transfer of previous courses taught to the new database. The CPS still has access to all prior rosters and is happy to

4 provide this information upon request to the Instructor. Note: All rosters submitted during your Instructor period will count towards your renewal. Moving forward all rosters submitted will show a detailed page under the My Roster page. 2. When I create a roster, why do I see two different fields for assistant instructor and Team-Teacher? Assistant Instructor = Active NRP Instructor who is co-teaching with the Lead Instructor To add an Assistant Instructor, begin typing their name and it will appear in a drop down menu. When the correct name appears, click on it and it will be added to your roster. Team Teacher = Instructor Candidate that is completing their evaluation to become an Instructor. Mostly Instructor-Trainers and/or delegates will use this feature. This feature is for individuals who are teaching their first NRP course under supervision. **Please do not enter assistant instructors under this category. If the person doesn t appear in either drop-down menus, please contact the CPS staff at nrp@cps.ca or , ext 249 or 264.

5 3. When I enter my student s information, do I have to add the student s affiliation/hospital? Yes, the information is required since it is included on their Provider card. This category identifies the participant s primary employment. 4. How do I submit my roster? After entering your student information, click the save and continue button. This will bring you to a course roster overview page. Once you are ready to submit, click submit this course. We hope that the above information answered many of your questions. Please do not hesitate to contact us at nrp@cps.ca or by telephone ext 264 or 249 with any questions, comments or concerns.