E-counselling ... The Counselling Service offers an e-counselling service to School of Education students.

Save this PDF as:

Size: px
Start display at page:

Download "E-counselling ... The Counselling Service offers an e-counselling service to School of Education students."

Transcription

1 E-counselling... E-counselling The Counselling Service offers an e-counselling service to School of Education students. Contents What is e-counselling?... 2 How does it work?... 2 Who is it for?... 2 What are the advantages of e-counselling?... 3 Are there any disadvantages?... 3 How do I communicate online?... 3 How secure is e-counselling?... 4 What if I can t send or receive s?... 4 Who are the e-counselling counsellors?... 4 How do I register?

2 What is e-counselling? E-counselling, like face-to-face counselling, provides clients with a private space in which to explore personal issues or difficulties they are facing. These issues might be: depression anxiety panic stress bereavement relationship difficulties academic worries; or other concerns. Unlike face-to-face counselling, the process takes place online, via a fortnightly exchange of s. Like face-to-face counselling, your e-counsellor will work with you to help you to explore and understand your concerns and to help you consider any changes you might wish to make. How does it work? Ongoing e-counselling will operate as follows: with a fortnightly exchange of s. Your counsellor will specify the day by which he or she will respond to your and request that your message is received 48 hours prior to this day. For example, if your counsellor will respond on a Wednesday, you will be asked to send your message by the Monday of the same week, or earlier we request that your message does not exceed 2 pages in total, or approximately 1000 words maximum. There may be times that you would prefer to send more than one during the 2 week period. This is acceptable as long as the combined messages do not exceed the maximum length and provided that all messages are received by the specified date. Your counsellor will only send one reply each fortnight e-counselling contracts will consist of an exchange of 4 s at which point we will review how the counselling is proceeding. The contract can be extended up to a further 4 exchanges, if it is felt this would be helpful. E-counselling is not suitable for everyone and some problems can be addressed more effectively face-to-face. For example, if you feel there is a serious risk to yourself or others or if you have a history of serious mental health difficulties such as bipolar disorder or schizophrenia, we would advise you to contact us in person or, alternatively, to contact your GP, local Accident and Emergency service or The Samaritans. Who is it for? Students unable to access face to face counselling because you may work during the week or be on placement and unable to come in to the service during the times it is open. You will need a degree of proficiency with the written word and with using a computer if you find it difficult to express yourself in writing and/or are unfamiliar with ing, e-counselling via is unlikely to be for you. If you are unsure but have questions, please contact us. E-counselling is not an emergency service and e-counselling counsellors cannot respond to an emergency outside a scheduled appointment time. If a crisis occurs when you are having e-counselling, your counsellor will discuss with you options for accessing additional support, for example, via your GP. If you are in crisis or danger now, please contact your GP, your nearest Accident and Emergency service or the Samaritans. You can contact The Samaritans on (national helpline) or You may also like to contact Nightline, a service provided by students to offer confidential listening and practical information to other students from 6pm to 8am every night during term-time: tel , or free calls on Skype via 2

3 What are the advantages of e-counselling? E-counselling might appeal for the following reasons: writing down your problems can feel therapeutic in itself, helping you to reflect on what is happening and gain some perspective on your situation. Perhaps you already write in a journal or find it helpful to write to someone about how you are feeling and receive their response. e-counselling offers the opportunity to reflect on your situation with someone who will aim to help you gain understanding and the ability to live a more fulfilling life. counselling via allows you the opportunity to review and reflect on what you have written before you send your message. This can help you to organise your thoughts and allows you to reread your words, or your counsellor s words, at a later date. s can be sent, or read, at any time and you are not restricted to a specified counselling appointment time (although your counsellor s reply will be on a specified day). This can be very convenient if your timetable or commitments would prevent you from attending a regular face-toface appointment. if you feel embarrassed about talking to someone about what you are experiencing, e-counselling may enable you to be more open and say more than you would find possible face-to-face. it may be a way to test out the counselling process before engaging in face-to-face counselling. Are there any disadvantages? Unlike face-to-face counselling, there will be no visual or auditory cues to aid communication. There are ways in which to compensate for this and some suggestions are detailed below: it is important to remember that there is a possibility of misunderstandings occurring more easily without visual or auditory cues. It is therefore important to mention to your counsellor if you feel a misunderstanding may have occurred or if you have any questions regarding your counsellor s meaning. whilst it can feel easier to communicate more freely online than face-to-face, it is important to remember that if you share more than you would feel comfortable with when speaking to someone, you may later feel embarrassed and reluctant to continue with e-counselling. It is therefore important to re-read your message prior to hitting the Send button, to ensure that you are comfortable with the information you are sharing. electronic communication cannot be guaranteed 100% reliable or confidential for either party (for more information, please see the Technological problems and Security and safeguards sections in our E-counselling policy statement available by ing How do I communicate online? Because we cannot rely on facial expressions, body language, gestures or tone of voice, it is helpful to describe as fully as possible what you may be experiencing, to help the counsellor to understand. Here are some suggestions of ways in which to communicate what you are thinking or feeling: Using emoticons such as :o) :-) or :) to indicate feeling happy, or :o( :-( or :( to indicate feeling sad, e.g. I am going on holiday on Friday and can t wait! :o) or I don t think I will be able to make it on Friday after all :o(. Stating thoughts or emotions directly is also helpful, e.g. I think I m hopeless at this and feel really frustrated, I have to give a presentation next week and am really worried I feel terrified or my boss shouted at me on Friday and I felt furious. State the feeling or expression in brackets after your description of what is happening, e.g. I m starting a new job in a fortnight what if I make a fool of myself? (feeling slightly apprehensive) 3

4 [nervous grin] or my boyfriend dumped me last week (feeling sad) [tearful]. emphasis you can emphasise what you are saying by using italics, bold or even CAPITALS however, please note that typing text in capitals is seen as equivalent to shouting in online communication! Using exclamation marks and question marks can also help to emphasise a point it is also helpful to type a few full stops to indicate that you are pausing for thought or have more to say, e.g. I think I might go to this new class on Thursday. not sure if I ll feel like it as I won t know anyone. (feeling scared). style writing in a way that feels natural to you is important, as your personal style will also help your counsellor build up a picture of you. How secure is e-counselling? Online communication is never 100% secure, however, there are measures you can take to increase security: make sure you use passwords both for opening your operating system and also for your account. keep your anti-virus software and firewalls up-to-date. don t leave your programme open if you are away from your computer. if you prefer, you can send your message as a password-protected Word document, sending the password to your counsellor in a separate . if you print out your s, ensure that you keep paper copies in a safe place. For more information, please see the Technological problems and Security and safeguards sections in our E-counselling policy statement available by ing What if I can t send or receive s? A technological failure, illness or other difficulty may prevent you from sending or receiving s. As a contingency, an alternative means of contact such as telephone contact will need to have been arranged prior to the commencement of e-counselling and the following procedure followed: if you know of any technical or other problems which will affect your sending or receiving s, please telephone so that your counsellor may be notified if we are aware of any such problems, we will contact you by the means arranged, to discuss alternatives. Who are the e-counselling counsellors? We are professionally trained and qualified counsellors from within the Counselling Service at the University of Brighton, who have undertaken additional, specific training and obtained qualifications in online counselling. How do I register? If you are interested in e-counselling, please You will then be asked to complete the following 3 forms, which we will send to you as Word documents to complete and back: Questionnaire A requesting some information about your difficulties. E-Counselling Registration Form with your personal details. This information is needed to verify your status as a student and is required of all students registering for face-to-face counselling. E-Counselling Policy Statement which sets out the terms and conditions under which we offer 4

5 e-counselling. You will be asked to read and indicate your understanding and acceptance of our Policy Statement. Once you have returned these forms, a counsellor will then send you a more detailed questionnaire to complete this is the information which would be obtained in an initial face-to-face assessment session and is designed to ascertain the best way to help you. You will normally receive a response within 3 working days. If you have not heard from us within 5 working days please telephone If you have any questions, please contact us by 5

Online Counselling for Oxford students who are temporarily not resident in Oxford University of Oxford Counselling Service.

Online Counselling for Oxford students who are temporarily not resident in Oxford University of Oxford Counselling Service. 1 What we offer We work using Skype to offer synchronous audio and visual communication as well as text-based only communication. In an initial online assessment appointment, the counsellor would work

More information

I d like to attend support services e.g. counselling outside of IT Tallaght, but

I d like to attend support services e.g. counselling outside of IT Tallaght, but A guide to accessing counselling and other support services outside the college. Areas covered: Getting help Urgent help I d like to attend support services e.g. counselling outside of IT Tallaght, but

More information

A GUIDE FOR PEOPLE WITH HIV IN THEIR TEENS AND EARLY ADULTHOOD

A GUIDE FOR PEOPLE WITH HIV IN THEIR TEENS AND EARLY ADULTHOOD student life going to university or College: A GUIDE FOR PEOPLE WITH HIV IN THEIR TEENS AND EARLY ADULTHOOD ncb.org.uk/lifelinks student life 2 So you re thinking of going to university or college and

More information

Information For Children and Young People With Cystic Fibrosis

Information For Children and Young People With Cystic Fibrosis Royal Manchester Children s Hospital Information For Children and Young People With Cystic Fibrosis Paediatric Psychosocial Department This leaflet is for children and young people with Cystic Fibrosis

More information

Information about mental wellbeing services in Leeds

Information about mental wellbeing services in Leeds 2013 update Information about mental wellbeing services in Leeds sunny low pressured depressed moderate high cloudy cold stormy thundery changeable settled fine Support in Leeds for you, your friends and

More information

More ways to get the help you need

More ways to get the help you need More ways to get the help you need Find out about our Phone, Email LiveChat and WebCam support services Relate Derby and Southern Derbyshire www.relatederby.org.uk @RelateDerby @RelateBurton Registered

More information

Understanding Bipolar Disorder

Understanding Bipolar Disorder Barnet, Enfield and Haringey Mental Health NHS Trust Understanding Bipolar Disorder Information for patients and carers Page What is bipolar disorder? Bipolar disorder is a serious mental illness involving

More information

YoungMinds Info Leaflets. Do you know someone who has been sexually abused?

YoungMinds Info Leaflets. Do you know someone who has been sexually abused? YoungMinds Info Leaflets Do you know someone who has been sexually abused? Child sexual abuse is, sadly, an all too common experience. We know that 15 30% of adult women have had an unwanted sexual experience

More information

Carer support services

Carer support services Carer support services www.lbhf.gov.uk1 Hammersmith & Fulham...3 Getting support from family, friends and other carers...4 Young carers...7 An assessment for you and for the person you are looking after...

More information

Taking Care of Yourself and Your Family After Self-Harm or Suicidal Thoughts A Family Guide

Taking Care of Yourself and Your Family After Self-Harm or Suicidal Thoughts A Family Guide It is devastating to have a suicidal family member and to live with the feelings that go with this kind of traumatic anxiety. That is why this guide is developed for you. It will give you some important

More information

An introduction to your Employee Assistance Programme

An introduction to your Employee Assistance Programme May 2012 An introduction to your Employee Assistance Programme Vhi Corporate Solutions Employee Assistance Programme Confidential Professional Help Support Communicate Guidance Listen Procedures Process

More information

Non-epileptic seizures

Non-epileptic seizures Non-epileptic seizures a short guide for patients and families Information for patients Department of Neurology Royal Hallamshire Hospital What are non-epileptic seizures? In a seizure people lose control

More information

Looking after someone with Depression or Anxiety. Providing services we would be happy for our own families to use

Looking after someone with Depression or Anxiety. Providing services we would be happy for our own families to use Looking after someone with Depression or Anxiety Providing services we would be happy for our own families to use About this booklet: Picking up this booklet means that you are looking after someone with

More information

Mid Essex. Specialist Psychosis Service

Mid Essex. Specialist Psychosis Service Mid Essex Specialist Psychosis Service What is psychosis? Why have you been referred to us? Psychosis is general term used to describe a number of symptoms. Some of the symptoms of psychosis include: False

More information

Suicidal feelings. How to cope

Suicidal feelings. How to cope Suicidal feelings How to cope If you feel like you want to take your own life, reading this factsheet might help to make you feel better. This factsheet has some ideas for things you can do right now to

More information

WHICH talking therapy for depression?

WHICH talking therapy for depression? WHICH talking therapy for depression? A guide to understanding the different psychological therapies you may be offered to treat your depression 1 Contents Introduction 3 Cognitive Behavioural Therapy

More information

CHANGES. Promoting Positive Wellbeing. Community Health Project. Stress. Worry. Panic. Feeling on Edge. Low self-esteem.

CHANGES. Promoting Positive Wellbeing. Community Health Project. Stress. Worry. Panic. Feeling on Edge. Low self-esteem. CHANGES Community Health Project Supporting people in East Lothian to find ways to better manage Promoting Positive Wellbeing Stress Worry Panic Feeling on Edge Low self-esteem Negative Thinking CHANGES

More information

San Diego Psychotherapy, Inc. Shoshana Shea, Ph.D. Licensed Psychologist #PSY19888

San Diego Psychotherapy, Inc. Shoshana Shea, Ph.D. Licensed Psychologist #PSY19888 San Diego Psychotherapy, Inc. Shoshana Shea, Ph.D. Licensed Psychologist #PSY19888 3821 Front Street San Diego, CA 92103 tel. (619) 269-2377 fax (619) 294-3225 www.shoshanashea.com OFFICE POLICIES, AGREEMENT

More information

Telephone and Internet Based Counselling and Psychology: New Interest Group Formed

Telephone and Internet Based Counselling and Psychology: New Interest Group Formed Telephone and Internet Based Counselling and Psychology: New Interest Group Formed The marriage between technology and psychological services is know as Telepsychology In the past two decades, there has

More information

Today s Professional Teller

Today s Professional Teller As the face of the credit union, you must keep in mind the needs of the members at all times. The United States is facing a crisis of confidence in all financial institutions. As a credit union employee

More information

Life with a new baby is not always what you expect

Life with a new baby is not always what you expect Life with a new baby is not always what you expect Postpartum Blues or Baby Blues are COMMON. 4 in 5 mothers will have postpartum blues. POSTPARTUM BLUES OR BABY BLUES Pregnancy, the birth of a baby, or

More information

What you can expect from Centrelink

What you can expect from Centrelink What you can expect from Centrelink Centrelink s Customer Service Charter This charter tells you the standard of service you can expect from Centrelink and what to do if you are unhappy with the service

More information

Please start at the forum by introducing yourself to everyone.

Please start at the forum by introducing yourself to everyone. Guide to Online Learning Online learning is a great way to fit a qualification around your life. Learning online gives you the flexibility to study when it is convenient for you. The AIFL has aimed to

More information

Referring to online counselling + treatment services

Referring to online counselling + treatment services MODULE 4 Referring to online counselling + treatment services Online training package Support workers Introduction Therapeutic intervention options have significantly increased with the development of

More information

Adviceguide Advice that makes a difference

Adviceguide Advice that makes a difference Health in prison Getting medical treatment in prison If you re in prison, you should get the same health services as you'd get from the NHS. This includes mental health services. Qualified doctors, dentists,

More information

Family members and significant others affected by the drug or alcohol use of another person

Family members and significant others affected by the drug or alcohol use of another person Family members and significant others affected by the drug or alcohol use of another person Having a member of your family, a relative or friend with problematic drug or alcohol use can be very distressing.

More information

Practical Problem Solving Dr. Chris Williams

Practical Problem Solving Dr. Chris Williams Practical Problem Solving Dr. Chris Williams Overcoming Depression A Five Areas Approach 2 Acknowledgement Practical Problem Solving is part of a longer self-help workbook called Overcoming Depression:

More information

Going to a Mental Health Tribunal hearing

Going to a Mental Health Tribunal hearing June 2015 Going to a Mental Health Tribunal hearing Includes: information about compulsory treatment and treatment orders information about Mental Health Tribunal hearings worksheets to help you represent

More information

Pain Clinic Psychological Service. Information for patients Department of Psychological Services

Pain Clinic Psychological Service. Information for patients Department of Psychological Services Pain Clinic Psychological Service Information for patients Department of Psychological Services page 2 of 8 You have been referred to the Pain Clinic Psychological Service at the Northern General Hospital.

More information

Information Pathway. The emotional impact of a myeloma diagnosis. Coping with a diagnosis of myeloma

Information Pathway. The emotional impact of a myeloma diagnosis. Coping with a diagnosis of myeloma Information Pathway Myeloma UK Broughton House 31 Dunedin Street Edinburgh EH7 4JG Tel: + 44 (0) 131 557 3332 Fax: + 44 (0) 131 557 9785 Myeloma Infoline 0800 980 3332 www.myeloma.org.uk Charity No. SC

More information

How to improve and maintain your mental wellbeing. how to. mental wellbeing

How to improve and maintain your mental wellbeing. how to. mental wellbeing How to improve and maintain your mental wellbeing how to mental wellbeing This booklet is for anyone who wants to improve and maintain their mental wellbeing, whether they have a diagnosis of a mental

More information

Your helpful life insurance guide: Shopping for life insurance

Your helpful life insurance guide: Shopping for life insurance Your helpful life insurance guide: Shopping for life insurance When it comes to shopping for life insurance, you may need help making an informed decision. At Amica Life, we believe helpfulness is what

More information

Understanding tardive dyskinesia

Understanding tardive dyskinesia Understanding tardive dyskinesia 1 Contents What is tardive dyskinesia? 3 What does TD look like? 3 What might affect the risk of me getting TD? 4 Will TD disappear if I stop my medication? 5 What else

More information

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 Introduction & Recruitment of the Patient Participation Group Review on how and why the Patient group was established:

More information

Supporting a problem gambler

Supporting a problem gambler Supporting a problem gambler A guide for family and friends 0845 6000 133 www.gamcare.org.uk We all want to help the people we care about when they are in difficulty Callers to the GamCare Helpline often

More information

What to do after a death at home

What to do after a death at home What to do after a death at home This booklet has been produced to help you to understand what you need to do when someone you have been caring for dies at home Acknowledgements Thank you to everyone who

More information

The Mind guide to insurance cover and mental health. guide to. insurance cover and mental health

The Mind guide to insurance cover and mental health. guide to. insurance cover and mental health The Mind guide to insurance cover and mental health guide to insurance cover and mental health The Mind guide to insurance cover and mental health This booklet is for anyone who wants to know how a mental

More information

HSF Assist Providing support and advice when it is most needed

HSF Assist Providing support and advice when it is most needed HSF Assist Providing support and advice when it is most needed Welcome to your new HSF Assist service - part of your health cash plan cover. HSF Assist provides you with unlimited access to a variety of

More information

Anxiety. Providing services we would be happy for our own families to use

Anxiety. Providing services we would be happy for our own families to use Anxiety Providing services we would be happy for our own families to use An information guide for Anxiety This booklet aim to: Give you an understanding of Anxiety, it s causes and symptoms Provide information

More information

Fast, reliable and convenient service by phone.

Fast, reliable and convenient service by phone. Phone banking Fast, reliable and convenient service by phone.... When you're busy the one thing that matters most is time so we want to ensure that your everyday banking takes as little of your time as

More information

A resource for parents

A resource for parents A resource for parents This publication was developed by the NSW Department of Community Services (DoCS) through the National Illicit Drug Strategy sponsored by the Australian Government Department of

More information

A Carer s Guide to Depression in People with a Learning Disability

A Carer s Guide to Depression in People with a Learning Disability A Carer s Guide to Depression in People with a Learning Disability Fife Clinical Psychology Department Lynebank Hospital Halbeath Road Dunfermline Fife KY11 4UW Tel: 01383 565 210 December 2009 This booklet

More information

Worried about self harm?

Worried about self harm? Worried about self harm? Between in and Who is this booklet for? This booklet aims to help you understand more about self-harm and to find support for yourself or someone you know. It includes information

More information

Dealing with depression

Dealing with depression Dealing with depression 1 Dealing with depression Every year, one person in ten will suffer from some form of depression. That s about 10% of the population. Depression is different from feeling down or

More information

making a healthy difference COUNSELLING, LEGAL, HEALTH AND WELLBEING INFORMATION

making a healthy difference COUNSELLING, LEGAL, HEALTH AND WELLBEING INFORMATION making a healthy difference COUNSELLING, LEGAL, HEALTH AND WELLBEING INFORMATION ACCESS COUNSELLING AND INFORMATION WITH EASE Now it s easy for you to access professional advice and counselling on a whole

More information

Considering adoption for your child

Considering adoption for your child Government of Western Australia Department for Child Protection and Family Support Considering adoption for your child What are the choices? Finding out about adoption Information and help 2 If you have

More information

Questions often asked by patients and answers from the Randolph Surgery

Questions often asked by patients and answers from the Randolph Surgery Questions often asked by patients and answers from the Randolph Surgery 1. Why does the Randolph Surgery insist that everyone over 40 (or anyone who requires prescribed medication under 40) has a comprehensive

More information

Commitment to Customer Care Providing a high quality patient experience

Commitment to Customer Care Providing a high quality patient experience Commitment to Customer Care Providing a high quality patient experience Commitment to Customer Care Our promise: At Sheffield Teaching Hospitals, all receptions will The Commitment to Customer Care Guide

More information

MANAGING ATTENDANCE POLICY

MANAGING ATTENDANCE POLICY MANAGING ATTENDANCE POLICY POLICY Purpose 3 Responsibilities 3 Sickness Schemes 3 PROCEDURE Sickness Notification Procedure 4 4.1 General Principals 4 4.2 Reporting of Sickness Absence 4 4.3 Sickness Absence

More information

Patient information for telephone follow-up following treatment for ovarian cancer

Patient information for telephone follow-up following treatment for ovarian cancer Patient information for telephone follow-up following treatment for ovarian cancer Introduction There is very good evidence to show that having regular follow-up appointments does not help prevent cancer

More information

A guide to prostate cancer clinical trials

A guide to prostate cancer clinical trials 1 A guide to prostate cancer clinical trials In this fact sheet: What is a clinical trial? Why are trials done? What are trials looking into at the moment? How are clinical trials done? Should I take part

More information

Information for Prospective Volunteers

Information for Prospective Volunteers Information for Prospective Volunteers May 2012 35 Beach Street, Frankston Phone: 9783 7284 Information for Potential Volunteers 2012 1 CONTENTS Who We Are 3 What We Do 3 Board of Management 3 Opening

More information

what is an abortion where can I go for help? SAMPLE do my parents have to know?

what is an abortion where can I go for help? SAMPLE do my parents have to know? where can I go for help? what is an abortion? ask brook about abortion do my parents have to know? ask brook about abortion Finding out that you re pregnant might just be the news that you ve been waiting

More information

Addiction is a complex problem that not only affects the physical and mental health of the individual but also his/her family and friends.

Addiction is a complex problem that not only affects the physical and mental health of the individual but also his/her family and friends. Alcohol and Drugs Addiction is a complex problem that not only affects the physical and mental health of the individual but also his/her family and friends. It is normal to feel helpless, frustrated, worried

More information

COURSE GUIDE CERTIFICATE IV IN BUSINESS ADMINISTRATION BSB40515. opentraining.edu.au

COURSE GUIDE CERTIFICATE IV IN BUSINESS ADMINISTRATION BSB40515. opentraining.edu.au opentraining.edu.au COURSE GUIDE CERTIFICATE IV IN BUSINESS ADMINISTRATION BSB40515 Nationally Recognised Training qualifications. Study certificates and diplomas online. Open Training part of Open Universities

More information

Bipolar Disorder. Some people with these symptoms have bipolar disorder, a serious mental illness. Read this brochure to find out more.

Bipolar Disorder. Some people with these symptoms have bipolar disorder, a serious mental illness. Read this brochure to find out more. Bipolar Disorder Do you go through intense moods? Do you feel very happy and energized some days, and very sad and depressed on other days? Do these moods last for a week or more? Do your mood changes

More information

Understanding Psychological Assessment and Informed Consent

Understanding Psychological Assessment and Informed Consent Understanding Psychological Assessment and Informed Consent You have taken the first step to feel more successful and empowered in your life by choosing to participate in a Psychological Assessment. Thank

More information

DISCOVER YOUR LIFE-CHANGING COURSE AT THE MERSEY CARE RECOVERY COLLEGE

DISCOVER YOUR LIFE-CHANGING COURSE AT THE MERSEY CARE RECOVERY COLLEGE DISCOVER YOUR LIFE-CHANGING COURSE AT THE MERSEY CARE RECOVERY COLLEGE Your Future, Your Way AT THE RECOVERY COLLEGE, EVERYTHING IS GEARED AROUND HELPING YOU ENJOY A BETTER QUALITY OF LIFE A GREATER ABILITY

More information

Your guide to. anxiety treatment. after a motor vehicle accident

Your guide to. anxiety treatment. after a motor vehicle accident Your guide to anxiety treatment after a motor vehicle accident November 2003 ISBN 1 876958 16 2 Published by the Motor Accidents Authority of NSW Level 22, 580 George Street, Sydney 2000 Phone: 1300 137

More information

Life Tide Counseling, PC Individual, Marriage and Family Counseling

Life Tide Counseling, PC Individual, Marriage and Family Counseling Life Tide Counseling, PC Individual, Marriage and Family Counseling OUTPATIENT SERVICES CONTRACT Therapist: ( Therapist ) Client: ( Client ) Welcome to Life Tide Counseling, PC ( Life Tide Counseling ).

More information

Assessments and the Care Act

Assessments and the Care Act factsheet Assessments and the Care Act Getting help in England from April 2015 carersuk.org factsheet This factsheet contains information about the new system of care and support that will come into place

More information

East Lancashire Community Rehabilitation Team (CRT) Service User Information

East Lancashire Community Rehabilitation Team (CRT) Service User Information East Lancashire Community Rehabilitation Team (CRT) Service User Information 2 This Information Pack has been designed to help you understand who the Community Rehabilitation Team are and how we may be

More information

DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE. SURVEY AND VIRTUAL PPG REPORT FOR 2013 to 2014

DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE. SURVEY AND VIRTUAL PPG REPORT FOR 2013 to 2014 DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE SURVEY AND VIRTUAL PPG REPORT FOR 2013 to 2014 At the beginning of March 2014, we conducted our yearly patient survey, both in house and via the virtual PPG

More information

Mental Health Role Plays

Mental Health Role Plays Mental Health Role Plays Goals: To discuss various mental health issues and mental illnesses. To discuss stigma, support and treatment options surrounding mental health issues and mental illnesses. Requirements:

More information

Mental Health Services in Durham Region

Mental Health Services in Durham Region Mental Health Services in Durham Region Table of Contents Crisis Supports and Services... 3 Mental Health Support and Counselling... 8 General Support and Counselling...13 Information Lines...20 Note:

More information

Do Gypsies, Travellers and Show People get the support they need with stress, depression and nerves? Assertive Outreach Research Project

Do Gypsies, Travellers and Show People get the support they need with stress, depression and nerves? Assertive Outreach Research Project Do Gypsies, Travellers and Show People get the support they need with stress, depression and nerves? Assertive Outreach Research Project Bristol Mind February 2008 Bristol Mind Acknowledgements Special

More information

ABSENCE MANAGEMENT (STAFF)

ABSENCE MANAGEMENT (STAFF) OAKBANK SCHOOL POLICY DOCUMENT ABSENCE MANAGEMENT (STAFF) Prepared by (member of staff): Samantha Calvert, Director of Resources Approved by Governing Body Sub- Committee: Date: December 2013 Date: Consultative

More information

Applying for Personal Independence Payment (PIP)

Applying for Personal Independence Payment (PIP) Applying for Personal Independence Payment (PIP) This booklet has two aims: 1. To help you navigate the application process for Personal Independence Payment (PIP) by providing information and advice.

More information

A simple, affordable way to give peace of mind to the people who matter most

A simple, affordable way to give peace of mind to the people who matter most GUARANTEED 50 PLUS LIFE COVER A simple, affordable way to give peace of mind to the people who matter most Want to know more? Please talk to your adviser The average cost of a burial in the UK is currently

More information

prepared in making referrals through Choose and Book, which doesn t create any additional work for me.

prepared in making referrals through Choose and Book, which doesn t create any additional work for me. Health Management Limited has been appointed as the supplier to deliver Fit for Work (previously Health and Work Service) in England and Wales. The following is a personal account of a service user s journey.

More information

Clinical/Counselling Psychology Service

Clinical/Counselling Psychology Service Clinical/Counselling Psychology Service Exceptional healthcare, personally delivered What are Clinical/Counselling Psychologists? Clinical/Counselling Psychologists begin their training by studying normal

More information

making sense of psychiatric medication making sense psychiatric medication

making sense of psychiatric medication making sense psychiatric medication making sense of psychiatric medication making sense psychiatric medication Making sense of psychiatric medication This booklet is for anyone who wants to know more about psychiatric medication. It explains

More information

Sterman Counseling and Assessment

Sterman Counseling and Assessment Information for Clients Welcome to Sterman Counseling and Assessment. We appreciate the opportunity to be of assistance to you. This packet answers some questions about therapy services. It is important

More information

IS IT A MOOD OR A MOOD DISORDER

IS IT A MOOD OR A MOOD DISORDER TEENAGE DEPRESSION & BIPOLAR IS IT A MOOD OR A MOOD DISORDER PRESENTED BY THE MOOD DISORDERS ASSOCIATION OF MANITOBA MOOD DISORDERS ASSOCIATION OF MANITOBA We are a self-help organization whose purpose

More information

About POhWER NHS Complaints Advocacy. This guide will tell you what to expect if you decide to work with POhWER to make a complaint about the NHS

About POhWER NHS Complaints Advocacy. This guide will tell you what to expect if you decide to work with POhWER to make a complaint about the NHS About POhWER NHS Complaints Advocacy This guide will tell you what to expect if you decide to work with POhWER to make a complaint about the NHS About POhWER NHS Complaints Advocacy Your Right to Complaints

More information

Returning to Work is a Lot of Work

Returning to Work is a Lot of Work Returning to Work is a Lot of Work Back in Motion Rehab Inc. January 2014 Returning to Work is a Lot of Work! There are a lot of reasons people have to take time off work. Sometimes people experience injuries

More information

Colorado Springs Office 3210 E. Woodmen Rd., #100 Colorado Springs, CO, 80920. Denver Office 837 Sherman St. Denver, CO 80203

Colorado Springs Office 3210 E. Woodmen Rd., #100 Colorado Springs, CO, 80920. Denver Office 837 Sherman St. Denver, CO 80203 Colorado Springs Office 3210 E. Woodmen Rd., #100 Colorado Springs, CO, 80920 Denver Office 837 Sherman St. Denver, CO 80203 Welcome to my practice. I am honored that you are giving me the opportunity

More information

Wray De Anda, Psy.D., PSY 25484 Licensed Clinical Psychologist 1940 W. Orangewood Ave, Suite-110 Orange, CA 92868 (714) 623-0997

Wray De Anda, Psy.D., PSY 25484 Licensed Clinical Psychologist 1940 W. Orangewood Ave, Suite-110 Orange, CA 92868 (714) 623-0997 Wray De Anda, Psy.D., PSY 25484 Licensed Clinical Psychologist 1940 W. Orangewood Ave, Suite-110 Orange, CA 92868 (714) 623-0997 Informed Consent & Agreement for Psychotherapy Services Effective July 7,

More information

Suicide Intervention Training. Susan Becker PhD Danny Sandoval - MA

Suicide Intervention Training. Susan Becker PhD Danny Sandoval - MA Training Susan Becker PhD Danny Sandoval - MA Suicide Intervention is not intended to be a form of counseling or treatment. Suicide Intervention is intended to offer hope through positive action. Myth

More information

Make and receive. telephone calls. Unit Q107. What you will learn. Understand how to make telephone calls Understand how to receive and transfer

Make and receive. telephone calls. Unit Q107. What you will learn. Understand how to make telephone calls Understand how to receive and transfer Unit Q107 Make and receive telephone calls What you will learn Understand how to make telephone calls Understand how to receive and transfer telephone calls Be able to make telephone calls Be able to receive

More information

Staying Safe.....on social media and online

Staying Safe.....on social media and online Staying Safe.....on social media and online What is this guide about This booklet is about how to keep safe when you are using social media and the internet. Some people get called names, are bullied or

More information

Attendance Management Guidance

Attendance Management Guidance Attendance Management Guidance As at 15 September 2009-1 - Contents Page 1. Policy statement 3 2. Purpose 3 3. Scope 4 4. Confidentiality 4 5. Preventing sickness absence 5 6. Roles 5 7. Occupational health

More information

THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT

THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT Report prepared by Lynnette Taplin, Operations Manager On behalf of The Spa Medical Practice March 2012 INTRODUCTION The purpose of this report

More information

Getting social care support under the new law in England

Getting social care support under the new law in England Factsheet What does the Care Act mean for me? Getting social care support under the new law in England This factsheet concentrates on parts of the Care Act which will most affect people who use social

More information

Training sessions on the various communication methods will be made available at least once yearly. E-mail Guidelines

Training sessions on the various communication methods will be made available at least once yearly. E-mail Guidelines Approved by: Academic Coordinating Committee Authorizer: Manager, Corporate Communications Effective Date: September 1, 2010 E-mail, Voice Mail and Corporate Calendar Guidelines Note: It is recommended

More information

Are You Looking After Someone who has a Drug, Alcohol or Gambling Problem?

Are You Looking After Someone who has a Drug, Alcohol or Gambling Problem? Are You Looking After Someone who has a Drug, Alcohol or Gambling Problem? East Dunbartonshire Community Addiction Team L.I.S.A WELCOME This leaflet is for anyone who cares for someone who is dependent

More information

Advice for employers on workplace adjustments for mental health conditions

Advice for employers on workplace adjustments for mental health conditions Advice for employers on workplace adjustments for mental health conditions At any one time, one in six adults 1 will be experiencing a mental health condition. It is crucial that employers are playing

More information

Business Emails Tips and Useful Phrases

Business Emails Tips and Useful Phrases Business Emails Tips and Useful Phrases Cross off any tips below which are usually bad ideas. Starting business emails Opening greeting 1. You should usually write Dear Mr/ Ms + full name if you know the

More information

Making sense of cognitive behaviour therapy (CBT)

Making sense of cognitive behaviour therapy (CBT) Making sense of cognitive behaviour therapy (CBT) Making sense of cognitive behaviour therapy What is cognitive behaviour therapy? 4 How does negative thinking start? 6 What type of problems can CBT help

More information

What does the NHS Constitution mean for me? Can I get involved in decisions about my care?

What does the NHS Constitution mean for me? Can I get involved in decisions about my care? What does the NHS Constitution mean for me? Can I get involved in decisions about my care? Why do we need an NHS Constitution? The NHS belongs to all of us The NHS is there for us from the moment we re

More information

Making sense of arts therapies. arts therapies

Making sense of arts therapies. arts therapies Making sense of arts therapies arts therapies Making sense of arts therapies This information is for people who have been offered or are considering an arts therapy, and anyone interested in finding out

More information

Rape and sexual assault abroad

Rape and sexual assault abroad Rape and sexual assault abroad www.gov.uk/fco Information for victims b Information for victims Rape and sexual assault can happen to women and men of all ages and backgrounds. While most visits abroad

More information

Understanding PTSD treatment

Understanding PTSD treatment Understanding PTSD treatment Do I need professional help? Whether or not you need help can only be determined by you and a mental health professional. However, you can take the self-assessment in the PTSD

More information

Depression. What Causes Depression?

Depression. What Causes Depression? National Institute on Aging AgePage Depression Everyone feels blue now and then. It s part of life. But, if you no longer enjoy activities that you usually like, you may have a more serious problem. Feeling

More information

a five-day medically supervised residential detoxification programme

a five-day medically supervised residential detoxification programme Substance PICU and Acute Misuse and Services Detox Services Psychiatric Cygnet Hospital Intensive Harrogate Care and Acute services a five-day medically supervised residential detoxification programme

More information

Borderline personality disorder

Borderline personality disorder Understanding NICE guidance Information for people who use NHS services Borderline personality disorder NICE clinical guidelines advise the NHS on caring for people with specific conditions or diseases

More information

The most thoughtful decision you could make

The most thoughtful decision you could make The most thoughtful decision you could make The UK s largest independent funeral plan provider Page 1 The most thoughtful decision you could make Page 2 A sound financial decision Page 3 Protection against

More information

PPG / vppg Patient Survey Report Updated 22 nd March 2012

PPG / vppg Patient Survey Report Updated 22 nd March 2012 Dr A Augustine Jenner Health Centre Dr M V Edwards 201 Stanstead Road Dr C Lamptey Forest Hill Dr R M Rowland SE23 1HU Dr A Sykes Tel: 020 3049 2960 Dr S Van Cooten Fax: 020 3049 2961 Dr A Warsop Practice

More information

Select Account. The essential guide to your new account

Select Account. The essential guide to your new account Select Account The essential guide to your new account 2 Welcome to your Select Account Your new account gives you the convenience of being able to withdraw money from any cash machine in the UK, as well

More information