Do you have difficulty hearing on the phone?

Transcription

1 Do you have difficulty hearing on the phone? We ve got a solution for you... Free Captioned Telephone Services n CapTel 840 n CapTel 840i n CapTel 880i n Federal CapTel

2 What is Captioned Telephone Service? Understanding Captioned Telephone Service Do you... n struggle with understanding others on the phone? n misunderstand conversations due to background noise? Have you... n said What? Can you repeat that, please? n been depending on others to help you with phone calls? If you answered YES, we ve got the solution for you. Captioned telephone services allow you to LISTEN and READ captions of everything said during your phone conversations. Captioned Telephone User Other Party New Jersey CapTel and Sprint offer the following captioned telephone services to meet your unique needs: n CapTel 840 Page 4 n CapTel 840i Page 6 n CapTel 880i Page 8 n Federal CapTel Page 10 Captioned Telephone Operator You speak directly to the other party on the telephone. The other party speaks directly to you. The captioned telephone operator transcribes the other party s spoken message into text (captions) using voice-recognition technology. You listen to the other party on the telephone while reading captions of the conversation on a display screen. 2 3

3 New Jersey CapTel 840 For traditional analog phone lines CapTel Benefits n Large, easy-to-read captions windows with adjustable font sizes and colors n Built-in answering machine with captions n 7 display screen tilts for comfortable reading or lies flat to mount the phone on a wall n 40dB gain of amplified volume for captioned calls n Simply plugs into a standard phone jack n Requires an analog telephone line.* Will not work with PBX unless an analog port is available. n Includes instructions and a training DVD New Jersey CapTel n 24-hour-a-day service offered at no cost. ** n Spanish Captioning is available for Spanish-to-Spanish calls. - 8 a.m. to 12 midnight Eastern Time daily. Conversations with my family are easy to follow with CapTel Options of getting a new CapTel phone n Purchase the CapTel phone for $ *** (NJ residents/agencies/businesses) by calling (877) (Voice/TTY) or ing at CapTel@weitbrecht.com. n Apply at the NJ Division of the Deaf and Hard of Hearing s Equipment Distribution Program. Upon meeting eligibility requirements, individuals may receive the CapTel device free of cost from the NJDDHH. about this program, call (800) or visit the website: * Analog phone line or DSL with filter required. ** Users are responsible for their long distance charges. *** Taxes are not included. 4 5

4 Sprint CapTel 840i CapTel via an Internet line CapTel 840i Benefits n Built-in answering machine with captions n WiFi compatible n 7 display screen tilts for comfortable reading or lies flat to mount the phone on a wall n Adjustable volume control up to 40dB gain for captioned calls Setup Requirements n Internet connection - high-speed internet or WiFi n Telephone line connection* - Analog, VoIP, DSL, or Digital cable phone service n Router may be required.** Now I can make phone calls without having to depend on anyone. Options of getting a new CapTel phone n Purchase the CapTel phone for $ *** (NJ residents/agencies/businesses) by calling (877) (Voice/TTY) or ing at CapTel@weitbrecht.com. n Apply at the NJ Division of the Deaf and Hard of Hearing s Equipment Distribution Program. Upon meeting eligibility requirements, individuals may receive the CapTel device free of cost from the NJDDHH. about this program, call (800) or visit the website: * Not compatible with PBX systems unless an analog port is available. ** Depending on how many devices are connected to the internet you may need a router to connect your CapTel 840i phone. *** Taxes are not included. 6 7

5 Sprint CapTel 880i Ideal for people with low vision CapTel 880i Benefits n Extremely large, high-resolution 10 captions window with adjustable font sizes, styles, and colors n Built-in answering machine with captions n WiFi compatible n Adjustable volume control up to 40dB gain for captioned calls Setup Requirements n Internet connection - high-speed internet or WiFi n Telephone line connection* - Analog, VoIP, DSL, or Digital cable phone service n Router may be required** The ability to read conversations in large print helps my confidence soar. Options of getting a new CapTel phone n Purchase the CapTel phone for $ *** (NJ residents/agencies/businesses) by calling (877) (Voice/TTY) or ing at CapTel@weitbrecht.com. n Apply at the NJ Division of the Deaf and Hard of Hearing s Equipment Distribution Program. Upon meeting eligibility requirements, individuals may receive the CapTel device free of cost from the NJDDHH. about this program, call (800) or visit the website: * Not compatible with PBX systems unless an analog port is available. ** Depending on how many devices are connected to the internet you may need a router to connect your CapTel 880i phone. *** Taxes are not included. 8 9

6 Federal CapTel Available for active Federal employees n If you are a Federal employee, Federal CapTel is accessible domestically from work, home, or while traveling in the continental USA. n No domestic toll (long distance) charges for calls made anywhere in the United States. n Depending on your federal status, several options are available to order a CapTel phone at federalrelay.us/captel. Now, using the Federal CapTel service, I can have equal phone access as my hearing colleagues! To order a Federal CapTel phone: n To download - CapTel 840 Order Form, go to: - CapTel 840i Order Form, go to: n Print and fill out the Federal CapTel Order Form to order directly from WCI. n Another option is that Federal employees who are deaf or hard of hearing may request a free Federal CapTel phone through the Computer/Electronic Accommodations Program (CAP). For a list of DOD and Civilian agencies that partner with CAP, please visit the CAP website at

7 Comparison Chart CapTel 840 CapTel 840i CapTel 880i Lines on display screen Up to 15 lines of text (depending on font size selected) Up to 15 lines of text (depending on font size selected) Up to 15 lines of text (depending on font size selected) Screen size Phone services supported Analog phone line Analog, DSL, VoIP, FiOS, digital cable phone service Analog, DSL, VoIP, FiOS, digital cable phone service Ability to save displayed text (up to 500 lines of text) (up to 500 lines of text) (up to 500 lines of text) Ability to dial the CapTel user directly (without dialing a toll-free number to access the service) With 2-line, yes. If not hooked up to 2 phone lines then caller must dial to connect to CapTel user. Requires high-speed Internet connection No, hard wired or WiFi, hard wired or WiFi Ability to adjust font size CapTel service fee No charge No charge No charge Handset amplification Up to 40dB gain* Up to 40dB gain* Up to 40dB gain* Works with ALDs (headsets, neckloops, etc.) Built-in answering machine with captions Captioned voic or external answering machine Display screen Color Color Color Captions provided Over telephone line Over Internet connection Over Internet connection 12 * When not using captions, max amplification is capped at 18dB. 13

8 Using 911 with CapTel Services One-Line CapTel phones (CapTel 200/CapTel 800/CapTel 840 only) n The Captioning Service is not engaged in processing 911 calls. n When using CapTel 200/CapTel 800/CapTel 840 phone to call 911, it is handled the same as if you called 911 from a regular phone on your telephone service. n The CapTel phone automatically converts to a Voice Carry-Over (VCO) phone and dials 911 directly. Two-Line CapTel phones (CapTel 800 / CapTel 800i / CapTel 840 / CapTel 840i / CapTel 880i) n Calls made to 911 connect directly via Line 1 while you view captions of the call via Line 2. using CapTel with 911 n

9 To learn more about captioned telephone services: n n To contact CapTel Customer Services: n (888) (Voice/CapTel/TTY) n captel@captel.com ( ) To purchase a new CapTel phone, or obtain more information on which CapTel model works for you: n (877) When you receive you new CapTel phone and would like an Outreach Specialist to assist you with your CapTel phone installation at no charge: n (877) n njrelayoutreach@sprint.com ( ) New Jersey CapTel is a free service provided by Sprint and approved by the New Jersey Board of Public Utilities (the Board). Through a contract with the Board, Sprint provides full telephone accessibility to people with hearing loss. Although CapTel can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services.. Sprint CapTel Phone Offer: While supplies last. The CapTel telephone is intended for use by people with hearing loss. Other restrictions apply to Sprint CapTel services. These restrictions do not apply to CapTel 840 services. Sprint reserves the right to modify, extend or cancel offers at any time with notice. For details, see Sprint. Sprint and logos are trademarks of Sprint. CapTel is a registered trademark of Ultratec, Inc. Other registration marks are the property of their respective owners. A-FMNJ-0002