TJX Canada. Integrated Accessibility Standard Policies. Multi-Year Accessibility Plan
|
|
- Hollie Barrett
- 8 years ago
- Views:
Transcription
1 TJX Canada Integrated Accessibility Standard Policies & Multi-Year Accessibility Plan 2014
2 Table of Contents 1. Purpose Scope and Responsibilities 3 3. Policy Statement and Organizational Commitment 3 4. Definitions General Provisions Multi-Year Accessibility Plan Training Information and Communications Standard Accessible Emergency Information Feedback, Accessible Formats and Communication Supports Website Accessibility 6 7. Employment Standard Recruitment Associate Notification Accessible Formats and Communication Supports Individual Accommodation Plan (IAP) and Return to Work Performance Management, Career Development, and Redeployment Workplace Emergency Response Information Public Spaces Contact.. 9 TJX Canada: Integrated Accessibility Standard Policies & Multi-Year Accessibility Plan Page 2
3 1. Purpose Under the Accessibility for Ontarians with Disabilities Act (AODA), 2005, all public and private sector organizations must meet the requirements of accessibility standards established by the regulation. This policy establishes the Integrated Accessibility Standards Regulation (IASR) in the areas of Employment, Information & Communications, and Public Spaces for TJX Canada in accordance with Ontario Regulation 191/11, Ontario Regulation 413/12 and with the Ministry of Economic Development, Trade and Employment s intent to streamline, align and phase-in accessibility requirements and allow for progress on accessibility and reduce the regulatory burden for obligated organizations. The IASR came into force on July 1, Scope and Responsibilities This plan has been drafted in accordance with the Regulation and addresses how TJX Canada achieves accessibility through meeting the Regulation s requirements. It provides the overall strategic direction that will be followed to provide accessibility supports to Ontarians with disabilities. The requirements of the Regulation include the following four items: I. Establishment, implementation, maintenance and documentation of a multi-year accessibility plan, which outlines the organization s strategy to prevent and remove barriers and meet its requirements under the Regulation. II. III. IV. Incorporation of accessibility criteria and features when procuring or acquiring goods, services, or facilities. Training. Other specific requirements under the Information & Communications, Employment, and Public Spaces standards. 3. Policy Statement and Organizational Commitment TJX Canada is committed to being a Retailer of Choice, Neighbour of Choice and an Employer of Choice. We embrace diversity and inclusion as seriously as any business imperative, as specifically set out in the Canadian Charter of Rights and Freedoms, and the Accessibility for Ontarians with Disabilities Act, As an organization, we strive to meet the needs of people with disabilities, specifically all Associates in Ontario, through the implementation of this policy and accessibility plan. TJX Canada: Integrated Accessibility Standard Policies & Multi-Year Accessibility Plan Page 3
4 4. Definitions Below is a list of definitions in alphabetical order, which can be found throughout this document: Accessible Formats may include, but are not limited to, large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities. Accommodation means the special arrangement made or assistance provided so that persons with disabilities can participate in the experiences available to persons without disabilities. Accommodation will vary depending on the person s unique needs. Associates refers to TJX Canada employees (Ontario based). Communications means the interaction between two or more persons or entities, or any combination of them, where information is provided, sent or received. Communication Supports may include, but are not limited to, captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications. IAP means Individualized Accommodation Plan. Information includes data, facts and knowledge that exists in any format, including text, audio, digital or images, which conveys meaning. Internet Website means a collection of related web pages, images, videos or other digital assets that are addressed relative to a common Uniform Resource Identifier (URI) and is accessible to the public. Maintenance of Public Spaces means activities that are intended to keep existing public spaces and elements in existing public spaces in good working order or to restore the spaces or elements to their original condition, examples of which include painting and minor repairs. New Internet Website means either a website with a new domain name or a website with an existing domain name undergoing a significant refresh. Redeployment means the reassignment of employees to other departments or jobs within the organization. Unconvertible means if it is not technically feasible to convert the information or communications. It also means if the technology to convert the information or communications is not readily available. Web Content Accessibility Guidelines means the World Wide Web consortium recommendation, dated December 2008, entitled Web Content Accessibility Guidelines (WCAG) 2.0. TJX Canada: Integrated Accessibility Standard Policies & Multi-Year Accessibility Plan Page 4
5 5. General Provisions This section covers the general requirements of the Integrated Accessibility Standards Regulation (IASR). 5.1 Multi-Year Accessibility Plan This Multi-Year Accessibility Plan outlines a phased-in strategy to prevent and remove barriers and addresses the current and future requirements of the AODA. TJX Canada will report annually on the progress and implementation of this plan, post the information on our website and will provide it in alternative formats upon request. This plan will be reviewed and updated at least once every five years. 5.2 Training TJX Canada will ensure training is provided on the requirements of the accessibility standards referred to in the Regulation and in the Human Rights Code as it pertains to persons with disabilities. This training will be provided to all Ontario based Associates initially, including volunteers, and third party contractors, who provide goods and services on TJX Canada s behalf, as well to those who develop the Organization s policies. Our plan is to train nationally as soon as practicable. If any changes are made to this policy or the requirements, additional training will be provided. TJX Canada will maintain a record of the dates when training is provided and the number of individuals who were trained. Required Legislative Compliance Date: January 1, Information and Communications Standard TJX Canada will create, provide and receive information and communications in ways that are accessible to people with disabilities. If TJX Canada determines it is not feasible to convert the information or communications or that the technology to convert the information or communications is not readily available, an explanation will be provided as to why the information or communications are unconvertible. TJX Canada: Integrated Accessibility Standard Policies & Multi-Year Accessibility Plan Page 5
6 6.1 Accessible Emergency Information TJX Canada has implemented the following as it relates to accessible emergency information: Emergency procedures and public safety information prepared by TJX Canada are available in accessible formats and with appropriate communication supports, upon request. Associates trained on emergency procedures are available to support those who require assistance during emergency situations. All Associates complete annual Emergency Preparedness Training. Required Legislative Compliance Date: January 1, 2012 Completion Date: January 1, Feedback, Accessible Formats and Communication Supports TJX Canada has a policy and process in place for receiving and responding to feedback and will ensure that those processes are provided in accessible formats and with communication supports upon request. In accordance with the IASR, TJX Canada will consult with the person making the request and determine suitability of an accessible format or communication support. This will be done in a timely manner and at no additional cost (reasonably). Required Legislative Compliance Date: Feedback - January 1, 2015 Accessible Formats & Communication Supports Compliance Date: January 1, 2016 Completion Date: January 1, Website Accessibility TJX Canada shall take the following steps to make its internet website and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 initially at Level A and increasing to Level AA: Ensure that any web content developed internally or externally meets the Information and Communication Standard and that content developers/vendors have the necessary expertise to develop such content. Ensure that by January 1, 2021 all internet website and web content backdated to 2012 conforms with WCAG 2.0 Level AA. TJX Canada: Integrated Accessibility Standard Policies & Multi-Year Accessibility Plan Page 6
7 Required Legislative Compliance Date: New Content (WCAG 2.0 Level A) January 1, 2014 All Content (WCAG 2.0 Level AA), except for exclusions set out in the IASR - January 1, 2021 Completion Date: New content January 1, All content in progress. 7. Employment Standard TJX Canada is committed to fair and accessible employment practices. The Employment Standard builds upon the existing requirements under the Ontario Human Rights Code in relation to how accessibility throughout the entire employment cycle is provided. 7.1 Recruitment TJX Canada shall notify Associates and the public about our accommodation policies and the availability of accommodations for applicants with disabilities throughout the selection process. If a selected applicant requests accommodation, TJX Canada shall consult with the applicant and provide or arrange for the provision of a suitable accommodation that takes into account the applicant s disability. Required Legislative Compliance Date: January 1, Associate Notification TJX Canada will review and, as necessary, modify existing orientation and on-boarding processes to ensure new Associates are provided information about TJX Canada s accessibility policies as soon as practicable after employment commences, including a description of same in new hire information. In addition, TJX Canada will develop and integrate procedures for documenting changes to accessibility policies. Required Legislative Compliance Date: January 1, 2016 TJX Canada: Integrated Accessibility Standard Policies & Multi-Year Accessibility Plan Page 7
8 7.3 Accessible Formats and Communication Supports Upon request, TJX Canada will consult with an Associate, who has a disability, to provide or arrange for the provision of accessible formats and communication supports as outlined below: Information that is needed in order to perform the Associate s job. Information that is generally available to Associates in the workplace. Required Legislative Compliance Date: January 1, Individual Accommodation Plan (IAP) and Return to Work TJX Canada will take the necessary steps to develop and implement a process for documenting and updating, as required, Individual Accommodation Plans and Return to Work Plans. In addition, TJX Canada will continue to develop and provide appropriate training to Managers and Associates responsible for supporting both the Individualized Accommodation Plan and Return to Work Plan processes on a continuous basis. Required Legislative Compliance Date: January 1, Performance Management, Career Development, and Redeployment TJX Canada will ensure the following steps: Review internal policies and procedures to ensure they are in compliance with the IASR, in particular as it relates to performance management, career development and redeployment processes to ensure the accessibility needs and individual accommodation plans of Associates with disabilities are taken into account. Develop and provide appropriate training to Managers and other Associates responsible for supporting or impacting performance management, career development, and redeployment processes, and a training schedule for same that will ensure compliance with the processes on a continuous basis. Required Legislative Compliance Date: January 1, 2016 TJX Canada: Integrated Accessibility Standard Policies & Multi-Year Accessibility Plan Page 8
9 7.6 Workplace Emergency Response Information TJX Canada shall provide / review individualized workplace emergency response information for Associates who have a disability: i. If the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation due to the Associate s disability. ii. iii. iv. If the Associate who receives individual workplace emergency response information requires assistance and with the Associate s consent, TJX Canada shall provide the workplace emergency information to the person designated by TJX Canada to provide assistance to the Associate. As soon as practicable after becoming aware of the need for accommodation due to the Associate s disability. When the Associate moves to a different location in the Organization; when overall accommodation needs or plans are reviewed; and when the employer reviews its general emergency response policies. Required Legislative Compliance Date: January 1, 2012 Completion Date: January 1, Public Spaces TJX Canada shall incorporate accessibility into public spaces on its premises that are newly constructed or redeveloped on and after January 1, 2017 as follows: Ensure existing requirements stated under the Design of Public Spaces are adhered to. Provide maintenance and restoration of public spaces by ensuring procedures are in place for preventative and emergency maintenance of accessible elements in public spaces and that procedures are in place for dealing with temporary disruptions when accessible elements required under this section are not in working order. Required Legislative Compliance Date: January 1, 2017 Completion Date: In Progress 9. Contact TJX Canada welcomes feedback about this plan or how it provides goods or services to persons with disabilities. Members of the public may communicate in the manner deemed most convenient to them, including in person, by telephone, in writing, via Teletypewriter (TTY), or by or other electronic format. TJX Canada: Integrated Accessibility Standard Policies & Multi-Year Accessibility Plan Page 9
10 Feedback or request for documents available in alternative formats can be made through our Customer Service department: TJX Canada Customer Services Department 6715 Airport Road Mississauga, Ontario L4V 1Y2 Phone: ; Fax: TJX Canada: Integrated Accessibility Standard Policies & Multi-Year Accessibility Plan Page 10
Tim Hortons Integrated Accessibility Standard Policies and Multi-Year Accessibility Plan
Tim Hortons Integrated Accessibility Standard Policies and Multi-Year Accessibility Plan Contents 1. Purpose... 2 2. Scope and Responsibilities... 2 3. Policy Statement and Organizational Commitment...
More informationFord Motor Company of Canada, Limited. Ontario Statement of Commitment, Accessibility Policy and Accessibility Plan
Ford Motor Company of Canada, Limited Ontario Statement of Commitment, Accessibility Policy and Accessibility Plan Statement of Commitment The Accessibility for Ontarians with Disabilities Act (the Act
More informationAccessibility for Persons with Disabilities. Issue Date: January 2012 Revision Date: January 2014
Policy: Pearson Company: Accessibility for Persons with Disabilities Pearson Canada Issue Date: January 2012 Revision Date: January 2014 Purpose The Accessibility for Ontarians with Disabilities Act, 2005
More informationINTEGRATED ACCESSIBILITY STANDARDS ( IAS ) Multi Year Accessibility Plan ( Accessibility Plan )
INTEGRATED ACCESSIBILITY STANDARDS ( IAS ) Multi Year Accessibility Plan ( Accessibility Plan ) ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT, 2005 ( AODA ) Date: January 1, 2014 Part I General Requirements
More informationAODA Integrated Accessibility Standards Regulation Employment Standard Policy
AODA Integrated Accessibility Standards Regulation Employment Standard Policy Intent This policy is intended to meet the requirements of the Integrated Accessibility Standards, Ontario Regulation 191/11
More informationAccessibility Policy & Multi Year Accessibility Plan
WHIRLPOOL CANADA LP 200 6750 Century Ave Mississauga ON L5N 0B7 Accessibility Policy & Multi Year Accessibility Plan (For Customer Service and Accessibility Policy, please go to page 7) Statement of Commitment
More informationMulti-Year Accessibility Plan
Multi-Year Accessibility Plan Our Accessibility Commitment ANTIBODY Healthcare Communications is committed to ensuring equal access and participation for people with disabilities. We are committed to treating
More informationThe Home Depot of Canada Inc. Accessibility Policies Ontario. Contents
The Home Depot of Canada Inc. Accessibility Policies Ontario Contents Accessibility Standards for Customer Service Policy 2 Integrated Accessibility Standards Policy 9 Multi-Year Accessibility Plan 14
More informationTORONTO ZOO ACCESSIBILITY PLAN 2014-2019
TORONTO ZOO ACCESSIBILITY PLAN 2014-2019 1. Introduction In 2005, the government of Ontario passed the Accessibility for Ontarians with Disabilities Act, 2005 (the AODA ). It is the goal of the Ontario
More informationACCESSIBILITY. The Guardian Group of Companies Accessibility Policy Page 2-6 The Guardian Group of Companies Multi-Year Accessibility Plan Page 7-10
ACCESSIBILITY The Guardian Capital Group of Companies ( Guardian ) is committed to excellence in serving all Associates, clients, advisors and visitors to our offices and will provide accommodation where
More informationAIG INSURANCE COMPANY OF CANADA Accessibility for Ontarians with Disabilities Act Multi-Year Plan
Effective: January 2012 AIG INSURANCE COMPANY OF CANADA Accessibility for Ontarians with Disabilities Act Multi-Year Plan TABLE OF CONTENTS 1 INTRODUCTION... 3 2 STATEMENT OF COMMITMENT... 3 3 MULTI-YEAR
More informationMulti-Year Accessibility Plan
Multi-Year Accessibility Plan General Motors of Canada Limited 1908 Col. Sam Drive Oshawa, ON Canada, L1H-8P7 http://www.gm.ca GENERAL MOTORS OF CANADA LIMITED ACCESSIBILITY POLICY AND COMMITMENT STATEMENT
More informationIdentify all kiosks and consider accessibility during the replacement cycle. 6 Self-Serve Kiosks
ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT, 2005 INTEGRATED ACCESSIBILITY STANDARDS Multi Year Plan Part I GENERAL REQUIREMENTS Section Initiative Description Action Status Compliance Date 3 Establishment
More informationIntegrated Accessibility Standards Multi- Year Plan Accessibilities for Ontarians with Disabilities Act, 2005
PART I GENERAL REQUIREMENTS Integrated Accessibility Standards Multi- Year Plan Accessibilities for Ontarians with Disabilities Act, 2005 Section Initiative Description Action Status Compliance Date 3
More informationLoyalist College Multi-Year Accessibility Plan. Integrated Accessibility Standards Regulations (IASR)
Loyalist College Multi-Year Accessibility Plan 2012 2016 Integrated Accessibility Standards Regulations (IASR) Introduction: The Ontario Legislature passed the Ontarians with Disabilities Act in 2001 with
More informationAccessibility for Ontarians with Disabilities Act Multi-Year Accessibility Plan
Accessibility for Ontarians with Disabilities Act Multi-Year Accessibility Plan For the purpose of this Plan, Citi Canada refers to the Citi Canada companies that are provincially regulated in Ontario
More informationParents for Community Living Accessibility Multi Year Workplan 2014-2019
Parents for Community Living Accessibility Multi Year Workplan 2014-2019 Background and AODA legislation Ontario has enacted the legislation on accessibility the Accessibility for Ontarians with Disabilities
More informationSTATEMENT OF ORGANIZATIONAL COMMITMENT
STATEMENT OF ORGANIZATIONAL COMMITMENT Casino Rama takes great pride in operating one of the pre-eminent entertainment destinations in Ontario and we are committed to providing an exceptional customer
More informationAODA Overview: Part 2 Nonprofits with 50+ Employees EnAbling Nonprofits Ontario
AODA Overview: Part 2 Nonprofits with 50+ Employees EnAbling Nonprofits Ontario A presentation by Constance Exley, Accessibility Ontario for the Ontario Nonprofit Network An EnAbling Change Project with
More informationAccessibility Plan 2012 2016
Executive Summary Accessibility Plan 2012 2016 Saint Elizabeth s Accessibility Plan is intended to support the organization s commitment to giving people with disabilities (both staff and clients/families)
More informationPet Valu Canada Inc. 2012-17 Multi-Year Accessibility Plan
Pet Valu Canada Inc. 2012-17 Multi-Year Accessibility Plan Pet Valu Canada Inc. Our Company is a specialty retailer of pet food and supplies for dogs, cats, companion birds, fish, reptiles, and small animals
More informationOutsourcing Web Development: A Guide for Hiring Contractors to Develop Accessible Websites and Web Content
Outsourcing Web Development: A Guide for Hiring Contractors to Develop Accessible Websites and Web Content Acknowledgements This : A Guide to Hiring Contractors to Develop Accessible Websites and Web Content
More informationPolicy Number 409 Employment Standards for Persons with Disabilities Authorized by & date Executive Director, December 16, 2015 Revisions & date
Category HR & Employment Policy Number 409 Name Employment Standards for Persons with Disabilities Authorized by & date Executive Director, December 16, 2015 Revisions & date Context & Rationale The Press
More informationPreferred Insurance Group Human Resources Policy Manual
Title: Customer Service Standard Last Updated: December 2011 Section: 1 Policy Number: 22 Revision Number: Approved by: Executive Team At Preferred Insurance Group, we are committed to meeting the requirements
More informationThe Hospital for Sick Children 2012-2015 Accessibility Plan. Last Revised: December, 2012
The Hospital for Sick Children 2012-2015 Accessibility Plan Last Revised: December, 2012 1 SickKids Accessibility Plan Table of Contents 1. The Hospital for Sick Children 2. Aim and Objectives of Accessibility
More informationOlsen-Sottile Insurance Brokers Inc. Human Resources Policy Manual
Title: Customer Service Standard Last Updated: Dec. 2011 Section: 1 Policy Number: 22 Revision Number: 1 Approved by: Chris Sottile At Olsen-Sottile Insurance Brokers Inc., we are committed to meeting
More informationACCESSIBLE CUSTOMER SERVICE POLICY
ACCESSIBLE CUSTOMER SERVICE POLICY November 2011 1. Purpose and Background Information The Accessibility for Ontarians with Disabilities Act, 2005 ( the AODA ) is a Provincial Act with the purpose of developing,
More informationWhat you have to do to comply with the Accessibility Standards for Customer Service
What you have to do to comply with the Accessibility Standards for Customer Service Excellence in customer service is the goal of any successful business today. Ensuring you are accessible and open to
More informationWORLD VISION CANADA. World Vision Canada. Compliance with Accessibility for Ontarians with Disabilities 10/20/2014
WORLD VISION CANADA World Vision Canada Compliance with Accessibility for Ontarians with Disabilities 10/20/2014 AODA Multi-Year Accessibility Plan 2014-2020 1 Accessibility for Ontarians With Disabilities
More informationIntegrated Accessibility Standards Regulation:
Integrated Accessibility Standards Regulation: Your Guide to Section 7 Training www.accessforward.ca July 2013 Disclaimer This training resource is not legal advice and should you require assistance in
More informationMML AODA Multi-Year Accessibility Plan
MML AODA Multi-Year Accessibility Plan The Policy Purpose: Accessibility Standards - AODA Mold-Masters (2007) Limited is committed to providing a level of service which respects the dignity and independence
More informationSt. Michael s Hospital Accessibility Plan 2013-2021
St. Michael s Hospital Accessibility Plan 2013-2021 Page 1 of 36 Table of Contents Accessibility Plan for St. Michael s Hospital Affirmation Statement.....3 About St. Michael s Hospital....3 Accessibility
More informationVipond Inc. Accessible Customer Service Policy
Vipond Inc. Accessible Customer Service Policy Approval Date: October 1, 2013 Review: Annually Purpose: The Accessibility for Ontarians with Disabilities Act, 2005 ( the AODA ) is a Provincial Act with
More informationCustomer Service Policy: Providing Goods and Services to People with Disabilities
Customer Service Policy: Providing Goods and Services to People with Disabilities Purpose To ensure all Peel Mutual Insurance Company programs and services are accessible to everyone in the community in
More information2013-2015 Multi-Year Accessibility Plan
2013-2015 Multi-Year Accessibility Plan To request an alternate format contact: accessibility@sheridancollege.ca or at 905-845- 9430 ext 2775 1 Contents 2013-2015 Multi-Year Accessibility Plan... 1 Introduction
More informationIntegrated Accessibility Standards Regulation:
Integrated Accessibility Standards Regulation: A Training Booklet for Small Private and Not-for-Profit Organizations www.accessforward.ca July 2013 Disclaimer This training resource is not legal advice
More informationAccessibility for Ontarians with Disabilities Act
Accessibility for Ontarians with Disabilities Act Developing accessibility policies Private and non-profit organizations with less than 50 employees Creating accessibility policies can help you and your
More informationCanadian Premier and Legacy General offer all of our customers and consumers equal access to our products and services.
Canadian Premier Life Insurance Company and Legacy General Insurance Company Customer Service Policy Providing Goods and Services to People with Disabilities This document has been prepared to outline
More informationHP Canada Co. Multi-Year Accessibility Plan 2014-2021
ACCESSIBILITY AT THE REGION OF WATERLOO HP Canada Co. Multi-Year Accessibility Plan 2014-2021 A O D A The following plan is in relation to the requirements under Accessibility for Ontarians with Disabilities
More informationWeb Accessibility Working Group
Web Accessibility Working Group Revision History Maintained by: Eva Grabinski Last updated by: Jonathan Woodcock, Karen Jack Last updated on: March 13, 2013 Revision copies at: https://sharepoint.uwaterloo.ca/sites/web
More informationGOOD SHEPHERD NON-PROFIT HOMES INC. HAMILTON POLICY MANUAL. Accessibility of Goods and Services to People with Disabilities
GOOD SHEPHERD NON-PROFIT HOMES INC. HAMILTON POLICY MANUAL DEPARTMENT: NUMBER: TOPIC: PURPOSE: POLICY: ADMINISTRATION ADM-09 Accessibility of Goods and Services to People with Disabilities To establish
More informationMINISTRY OF HEALTH AND LONG-TERM CARE
MINISTRY OF HEALTH AND LONG-TERM CARE 2011-2012 ODA Accessibility Plan ISSN # 1710-4106 Table of Contents Introduction 1 Section One: Report on Measures to Identify, Remove and Prevent Barriers in 2010-11
More informationHalton Regional Police Service. Directive
Halton Regional Police Service Directive Directive Type: Replaces: Executive New Subject: Issue Number: EXE-026 Accessible Customer Service Responsible Bureau: Executive Officer Chief of Police Related
More informationEtobicoke Services for Seniors Policy and Procedure Policy No. HR 2.10 Page 1 of 5 Effective Date: 01/01/2014 Supersedes: 01/01/2012
Page 1 of 5 SECTION: NUMBER/TOPIC: POLICY TITLE: HUMAN RESOURCES HR 2 EMPLOYMENT STANDARDS HR 2.10 ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE POLICY STATEMENT Etobicoke Services for Seniors (ESS) is
More informationBusiness Plan. Accessible Customer Service. Policy Statement 2013/14-2015/16. Alcohol and Gaming Commission of Ontario
Accessible Customer Service Policy Statement Providing Goods and Services to People with Disabilities Issued: December 2009 Updated: December 2014 1 Accessible Customer Service Policy Statement Providing
More informationAccessibility for Ontarians with Disabilities Act - Accessibility Standards for Customer Service
1. PURPOSE AND POLICY STATEMENT The goal of the Accessibility for Ontarians with Disabilities Act, 2005 (the Act ) is to create a more accessible Ontario, by identifying, and to the extent possible, preventing,
More informationACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT ( AODA ) Customer Service Standard Policy
ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT ( AODA ) Customer Service Standard Policy At Dalton Timmis Insurance Group (DTG), we are committed to meeting the requirements of the accessibility standards,
More informationCorporate Policy and Procedure
Page Page 1 of 9 TAB: SECTION: SUBJECT: HUMAN RESOURCES RECRUITMENT EMPLOYEE RECRUITMENT POLICY STATEMENT PURPOSE SCOPE The City of Mississauga ensures equality in employment for all applicants and is
More informationThis policy applies to all Ottawa Mould Craft employees, students, clients, contractors, subcontractors, suppliers or visitors to our workplace.
Ottawa Mould Craft Accessibility Policy PURPOSE a) Ottawa Mould Craft is committed to providing accessible goods and services to its clients and employees with disabilities in a way that respects the dignity
More informationHuman Resources Pillar
Human Resources Pillar Policy No. 5.0 Date Approved: Dec. 2012 Projected Review Date: Dec. 2016 PURPOSE: Hamilton-Wentworth District School Board (HWDSB) believes that attracting, recruiting and retaining
More informationThe Changing Face of Employment and Labour Law in Ontario
Issue 15-49 December 11, 2015 The Changing Face of Employment and Labour Law in Ontario Carissa Tanzola and Patrick Ganley, Sherrard Kuzz LLP The Changing Workplaces Review involves a series of public
More informationCriminal Injuries Compensation Board
Criminal Injuries Compensation Board Policy for Providing Accessible Client Service Introduction This policy has been developed to ensure that the Criminal Injuries Compensation Board is accessible to
More informationNewman, Oliver & McCarten Insurance Brokers Ltd. Accessible Customer Service Policy
Newman, Oliver & McCarten Insurance Brokers Ltd. Accessible Customer Service Policy Intent This policy is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation
More informationMINISTRY OF TRAINING, COLLEGES AND UNIVERSITIES
MINISTRY OF TRAINING, COLLEGES AND UNIVERSITIES 2010-2011 ODA Accessibility Plan ISSN # 1708-4636 Table of Contents Introduction 1 Report on Accessibility Achievements for 2009-2010 3 Report on Accessible
More informationEnAbling Retail Webinar Series
EnAbling Retail Webinar Series 2015 Retail Council of Canada June 19, 2015 Submit Your Questions Please submit questions during the webinar by using: WebEx s chat feature on the right side of the pane,
More informationInformation and Communications Standard. Making your website more accessible
Information and Communications Standard Making your website more accessible Web accessibility benefits millions of users with disabilities, but it also benefits people without disabilities, like people
More informationConstruction (Design and Management) Regulations 2007
MEETING Finance, Procurement and Property Committee AGENDA ITEM 14 MEETING DATE 9 th July 2007 DOCUMENT NUMBER FEP 1052 SUBJECT REPORT Construction (Design and Management) Regulations 2007 (12/06/07) by
More informationAccessible Customer Service Policy
Accessible Customer Service Policy Intent This policy is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians
More informationService Excellence Strategy
Service Excellence Consolidated report and recommendations SERVE Our standards and commitment to being service-focused and responsive. Contents 3 Executive summary 4 A picture of the future Customer service
More informationCustomer Service Policy: Providing Goods and Services to People with Disabilities
Customer Service Policy: Providing Goods and Services to People with Disabilities Purpose To ensure all Dufferin Mutual Insurance Company programs and services are accessible to everyone in the community
More informationSpecial Small Organization Edition. Accessibility Standards for Customer Service Summary Fill-in-the-Blanks Guide
Special Small Organization Edition of the Accessibility Standards for Customer Service Summary Fill-in-the-Blanks Guide under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) People Access
More informationOnline Training. Training Categories: Page 2. Workplace Wellness (6 videos) Health and Safety (17 videos) Page 3. Page 6. Leadership (7 videos) Page 7
Training Categories: Page 2 Workplace Wellness (6 videos) Our employee wellness training videos on topics such as Respect in the Workplace, Stress Management, Ergonomics and Substance Abuse are intended
More informationThe Trust. Customer Experience Policy. Customer Experience Team. Version: Final Version. Effective Date: July 2013. Affected Teams: All
The Trust Customer Experience Policy Customer Experience Team Version: Final Version Effective Date: July 2013 Affected Teams: All TABLE OF CONTENTS 1. INTRODUCTION... 3 2. AIMS OF THE CUSTOMER EXPERIENCE
More informationAccessible Information and Communication A Guide for Small Business
Accessible Information and Communication Acknowledgements The : is an initiative of the Global Alliance for Accessible Technologies and Environments (GAATES). GAATES is the leading international notfor-profit
More informationCustomer Service Policy: Providing Goods and Services to People with Disabilities
West Wawanosh Mutual Insurance Company 81 Southampton St, RR1 Dungannon, ON N0M 1R0 Tel 519 529 7921, 1 800 265 5595 Fax 519 529 3211 Customer Service Policy: Providing Goods and Services to People with
More informationFINDLAY FOODS (KINGSTON) LTD. HEALTH AND SAFETY POLICY MANUAL TITLE: AODA ACCESSIBILITY STANDARDS FOR CUSTOMER SERVICE POLICY
AODA Accessibility Standards for Customer Service Policy 41. POLICY 41.01 The mission of Findlay Foods (Kingston) Ltd. is to provide appropriate customer service to individuals with disabilities. 41.02
More informationTHE CORPORATION OF THE CITY OF WINDSOR POLICY
THE CORPORATION OF THE CITY OF WINDSOR POLICY Service Area: Office of the City Clerk Policy No.: HRDEV POL - 0001 Department: Human Resources Approval Date: March 23, 2015 Division: Organizational Development
More informationCustomer Service Policy: Providing Goods and Services to People with Disabilities
Customer Service Policy: Providing Goods and Services to People with Disabilities Purpose To ensure all Ontario Mutual Insurance Association programs and services are accessible to everyone in the community
More informationAccessible Customer Service Policy for InnVest Hotels GP IX Ltd., o/a Holiday Inn Burlington
Accessible Customer Service Policy for InnVest Hotels GP IX Ltd., o/a Holiday Inn Burlington Intent This policy is intended to meet the requirements of the Accessibility Standards for Customer Service,
More informationAccessible Information and Communication A Guide for Small Business
Accessible Information and Communication Acknowledgements The : is an initiative of the Global Alliance for Accessible Technologies and Environments (GAATES). GAATES is the leading international notfor-profit
More informationCPCO -Providing Goods and Services
Catholic Principals Council Ontario Accessibility Policies Table of Contents Standard of Customer Service policies: Catholic Principals Council Ontario (CPCO) is committed to serving our customers needs
More informationSCOUTS CANADA Accessible Customer Service Policy
SCOUTS CANADA Accessible Customer Service Policy Scouts Canada encourages applications from all qualified candidates. Scouts Canada has a great record of accommodating persons with disabilities. Contact
More informationAccessibility Plan Hamilton Health Sciences
Accessibility Plan Hamilton Health Sciences 2014-2019 This Publication is available on the hospital s website (www.hhsc.ca) and in alternative formats upon request contact: 905-521-2100, Ext. 75387 Accessibility
More informationA new home page design is being finalized, which will add a new link to material in other languages through the top navigation of the homepage.
Website Translation and Accessibility STAFF REPORT INFORMATION ONLY 16. Date: December 17, 2012 To: From: Toronto Public Library Board City Librarian SUMMARY At its meeting on May 28, 2012 the Toronto
More informationMINISTRY OF THE ATTORNEY GENERAL, ONTARIO NATIVE AFFAIRS SECRETARIAT & DEMOCRATIC RENEWAL SECRETARIAT. 2003-2004 Accessibility Plan
MINISTRY OF THE ATTORNEY GENERAL, ONTARIO NATIVE AFFAIRS SECRETARIAT & DEMOCRATIC RENEWAL SECRETARIAT 2003-2004 Accessibility Plan 1 Table of Contents Introduction 3 Report on Achievements 4 Commitments
More informationWeb Creation & Web Management Policy
Approved by: President s Executive Group Effective Date: (in principle January 9, 2007) 1.0 Purpose This policy: defines who is responsible for the creation, management and updating of Trent University
More informationAccessible Information and Communication A Guide for Small Business
Accessible Information and Communication Acknowledgements The : is an initiative of the Global Alliance for Accessible Technologies and Environments (GAATES). GAATES is the leading international notfor-profit
More informationOntario Colleges AODA Procurement Toolkit
Ontario Colleges AODA Procurement Toolkit January 2014 Funded by George Brown College Diversity, Equity, Human Rights Services Written by Olga Dosis, B.A., M.A., M.A. AODA Coordinator, George Brown College
More informationpractices and procedures for the provision on of goods and services to people with disabilities. Industrial Alliance Insurance
ACCESSIBILITY FOR ONTARIANS WITH DISABILITY POLICY 1. POLICY 1.1 PURPOSE This policy establishes practices and procedures for the provision on of goods and services to people with disabilities. Industrial
More informationBuilding a Strong Organization CORPORATE GOVERNANCE AND ORGANIZATIONAL STRUCTURE
chapter III Building a Strong Organization To remain a strong organization that is able to fulfil its mandate, CMHC draws on sound corporate governance, financial and risk management practices, progressive
More informationAccessibility for Ontarians with Disabilities Act, 2005. A Multi-Year Accessibility Plan 2013-2016
Accessibility for Ontarians with Disabilities Act, 2005 A Multi-Year Accessibility Plan 2013-2016 If you would like a copy of this document in an alternate accessible format, please contact the University
More informationHUMAN RESOURCES MANAGEMENT
HUMAN RESOURCES MANAGEMENT Program Outline Major: HRMN Length: 1 Year Delivery: 2 Semesters, plus 1 industry placement Credential: Ontario College Graduate Certificate Effective: 2012-2013 Location: Barrie
More informationOntario Trails Organizations Guide for accessible web design
Ontario Trails Organizations Guide for accessible web design Contents Introduction 3 1. About Ontario Trails Council 4 Introducing the Ontario Trails Council s Accessible Website 2. Accessible Communication
More informationSpring 2015 HRM 200 Online University of Waterloo
Course Schedule Important: ALL TIMES EASTERN - Please see the University Policies section of your Syllabus for details Week Date (Week Begins) Module Readings and Other Assigned Material Activities and
More informationMAKING YOUR ORGANISATION S INFORMATION ACCESSIBLE FOR ALL IMPLEMENTING THE GUIDELINES FOR ACCESSIBLE INFORMATION
MAKING YOUR ORGANISATION S INFORMATION ACCESSIBLE FOR ALL IMPLEMENTING THE GUIDELINES FOR ACCESSIBLE INFORMATION project has been funded with support from the European Union. publication reflects the views
More informationONTARIO HOME BUILDERS ASSOCIATION SUBMISSION ON THE ONTARIO RETIREMENT PENSION PLAN ---FEBRUARY 2015---
ONTARIO HOME BUILDERS ASSOCIATION SUBMISSION ON THE ONTARIO RETIREMENT PENSION PLAN ---FEBRUARY 2015--- ABOUT OHBA The Ontario Home Builders Association (OHBA) is the voice of the new housing, land development
More informationAccessibility Awareness Training for Educators
Accessibility Awareness Training for Educators Fulfilling our commitment to accessible education Integrated Accessibility Standards Regulation Section 16: Training to Educators Acknowledgements This presentation
More informationTELEHEALTH CLINICAL GUIDELINES
TELEHEALTH CLINICAL GUIDELINES Table of Contents Table of Contents... 1 1. Introduction... 2 1.1. Purpose... 2 1.1. Background... 2 2. Definitions... 4 3. Guidelines... 5 3.1. Telehealth and Clinical Practice...
More informationMinistry of Natural Resources and Forestry. 2014 ODA Accessibility Plan
Ministry of Natural Resources and Forestry 2014 ODA Accessibility Plan ISSN 2368-1985 Contents Executive Summary 3 Introduction 4 Section One: Report on Measures Taken in 2014 6 Customer Service... 6 OPS
More informationExecutive Summary. This procedure supports Priority #4 of the Board Improvement Plan which states:
Executive Summary Policy and Procedure #409.0, Licensed Child Care in Schools Procedure #409.1, Security for Licensed Child Care and Before and After Care Programs in Schools Application Policy and Procedure
More informationStandard 1: Provide Effective, Equitable, Understandable, and Respectful Quality Care and Services
Community Counseling Center of Central Florida, LLC P.O. Box 161585 Altamonte Springs, FL 32716-1585 W. 407.291.8009 F. 407.770-5503 www.ccccf.org CCCCF commits to embracing, implementing and practicing
More informationDISASTER RECOVERY INSTITUTE CANADA WEBSITE PRIVACY POLICY (DRIC) UPDATED APRIL 2004
DISASTER RECOVERY INSTITUTE CANADA (DRIC) UPDATED APRIL 2004 This website privacy policy is intended to provide DRIC website visitors with information about how DRIC treats private and personal information
More informationTraining Resource for Small Businesses and Organizations:
Training Resource for Small Businesses and Organizations: Accessibility Standards for Customer Service, Ontario Regulation 429/07 Accessibility for Ontarians with Disabilities Act, 2005 (AODA) Introduction
More informationCOTT CORPORATION CORPORATE GOVERNANCE GUIDELINES INTRODUCTION
COTT CORPORATION CORPORATE GOVERNANCE GUIDELINES INTRODUCTION The Board of Directors of Cott Corporation (the Corporation ) is committed to fulfilling its statutory mandate to supervise the management
More informationCHANNELS. Harold and Sonja dish on making every day a Jiffy Day for people with disabilities...
Volume 1.1 UPDATED AND EXPANDED AODA Integrated Accessibility Standards Regulation (IASR) + Information and Communications Standard + Employment Standard Why is this man smiling? We reveal scenes from
More informationREQUEST FOR PROPOSAL
REQUEST FOR PROPOSAL Explore Ontario s Land Trusts Accessible Website and Guide Background The Ontario Land Trust Alliance (OLTA) is a not-for-profit, charitable organization, registered in 2002, with
More informationBUSINESS PLAN: Human Resources
BUSINESS PLAN: Human Resources How does this service contribute to the results identified in the City of London Strategic Plan? A strong economy A vibrant and diverse community A green and growing City
More informationCorporate Purchasing. Manual: Organizational Approved By: President & C.E.O. Section: Finance Original Date Issued: March 2011
Corporate Purchasing Manual: Organizational Approved By: President & C.E.O. Section: Finance Original Date Issued: March 2011 Reviewed/Revised Date: Revised Reviewed December 2011 PREAMBLE The Pembroke
More informationIt s a Legal Matter: AODA, Workplace Violence and Legal Developments at the WSIB
It s a Legal Matter: AODA, Workplace Violence and Legal Developments at the WSIB Health and Safety Symposium: Creating a Workplace Culture of Excellence March 24, 2015 250 Yonge Street Suite 3300 Toronto,
More informationPolicy Number: 022 Injury Management and Return to Work
Policy Number: 022 Injury Management and Return to Work July 2015 Policy Details 1. Owner Manager, Business Operations 2. Compliance is required by Staff, contractors and volunteers 3. Approved by The
More information