Knowledge. Further excellence. Learning & Development Solutions. sgs academy

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1 Knowledge transformation Skills retention Further excellence behaviour enhanced performance expertise Ability HOW CAN YOU AND YOUR BUSINESS GET THE RIGHT TRAINING TO CONTINUOUSLY DEVELOP? SGS Academy Malaysia Learning & Development Solutions sgs academy

2 SGS ACADEMY Course Overview for Malaysia In today s fast moving market sectors, keeping up-to-date with industry best practice, technical standards and current legal and regulatory compliance expectations throughout your value chain is an integral part of professional development. As is ensuring you and your team have the skills to achieve your goals effectively. With help from the SGS Academy, you and your business can gain the knowledge you need to continually adapt the way you work, keeping ahead of market developments and enabling you to continuously develop all aspects of your career and organisation. Whatever your level of knowledge, our experts will support you in progression to the next level. Wherever your organisation is in terms of development, we give you the knowledge to develop further. SGS Academy TRANSFORMING PEOPLE AND BUSINESSES As the leader in professional training, we draw on our years of worldwide experience to provide effective learning and development opportunities. We make a difference to individuals, teams and businesses, nurturing talent and enabling continuous organisational progression. Our specialists partner with course participants, identifying improvement objectives and supporting the professional journey. Visit OUR TRAINING Our experts deliver high quality professional training across a wide range of subjects and industries, providing detailed information and guidance relevant to all stages of your value chain. Our courses fall into three broad areas: Management Systems and Standards Training SGS Academy training gives you a complete understanding of the essential requirements of management systems and standards. Whether you are a lead auditor or executive, interested in a particular ISO Standard or management system, we deliver courses that suit all audiences from foundation and awareness training, through to accredited Lead Auditor courses that meet Certification Body training criteria requirements. We also provide training on non-accredited management systems processes. COURSEs Full details on all our courses can also be found at All our course options are developed with the aim of delivering you cost effective training solutions. For some, special rates may apply, please ask for more details. Compliance Training Expert information and guidance is essential to ensure you and your organisation adhere to the necessary duty-of-care, laws, regulations, standards and policies. Our solutions give you the knowledge you need to feel confident in advising those around you and in evaluating that you are in full compliance with health and safety, sustainability, integrity, environmental guidelines and regulations. Management, Leadership and Soft Skills Training Developing talent is a critical component of continuous improvement. Our courses are designed to help you and your team work more effectively internally and externally. By enhancing your management and leadership skills, developing your strategic thinking and moving your communications skills to the next level you are transforming your capabilities and aligning yourself to the needs of your organisation, your supply chain and your customers. 2 for more information or to book a course, ssc.my@sgs.com

3 format We all approach training in different ways and have to fit in our professional development around our day-to-day responsibilities. With this in mind, our training solutions are offered in a variety of delivery formats so that you can choose those that are best suited to your individual requirements and the needs of your organisation. Our experts deliver face-toface training in the form of public courses where you can join your industry peers and through in-house courses designed to meet the specific needs of your organisation. If you prefer the flexibility of online training, we also offer SGS Academy e-learning solutions with WMDO. Further to this, there is the option of choosing a blended learning approach combining face-to-face and e-learning into a practical and rewarding overall training package. booking ssc.my@sgs.com PUBLIC courses Joining our face-to-face public courses gives you the opportunity to meet with colleagues from related industries and discuss course topics with others who have identified the same types of issues. As a result, you can share and gain best practice knowledge, not only from our SGS experts, but also from those in similar organisational roles. Throughout all discussions our experienced and knowledgeable tutors help you to evaluate your insights so you are subsequently able to make considered decisions when approaching strategic changes within your business. Public courses are on fixed dates, please refer to our course calendar for more information. IN-HOUSE COURSEs Running a standard or customised course at your premises allows you to shape the message and style of the presentation to suit the culture of your organisation. It is the most convenient and cost-effective solution if you wish to train a number of staff in the same location, or when confidentiality is an issue. Once we have agreed the dates and location for your training course, our experts work with you to identify and evaluate your learning objectives and to customise the course content to ensure they are met. E-Learning Courses If you are looking for a flexible learning solution that you or those in your organization can fit around your schedule, our e-learning training offers an ideal solution. SGS ACADEMY and the World Medical Device Organisation (WMDO) offer a programme of more than 200 e-learning sector-specific professional courses. The WMDO learning portal, the medical device industry s most trusted source for professional online training, consists of an unparalleled range of courses. These are suitable for regulatory affairs, quality, marketing and commercial, clinical, manufacturing and design staff within organisations of any size. To register, please visit TEL: FAX:

4 Quality Management Systems QMS FOUNDATION LEVEL ONE 1 day QMSF Designed for anyone who wants to gain knowledge on the fundamental principles and concepts of quality in accordance with ISO QMSDC QMS EFFECTIVE DOCUMENTATION CONTROL AND MANAGEMENT LEVEL TWO Designed for anyone who wishes to design and structure the QMS documentation in accordance to the standard. 1 day QMSMR QMR Management Skills Designed for those who are taking up the role of the QMR. Covers the roles and responsibilities of the MR to ensure the establishment, implementation, maintenance and improvement of the QMS. 2 days QMSIMP QMS IMPLEMENTATION LEVEL TWO Aims to equip participants with the knowledge and skills to design, implement and maintain an effective QMS. 2 days QMS INTERNAL AUDITOR LEVEL TWo 2 days QMSIA Designed for anyone who wants to gain knowledge and skills to perform internal audits to maintain and improve the QMS, in accordance with ISO for more information or to book a course, ssc.my@sgs.com

5 Stay Ahead Above The Rest QMS LEAD AUDITOR COURSE LEVEL THREE 5 days QMSLAC Designed for anyone who wants to gain knowledge and skills to audit management systems against ISO 9001, in accordance with ISO This course also covers managing the audit program which qualifies the participant for registration to the IRCA auditor scheme. Course certified by IRCA. Number A Our courses are delivered from a variety of locations including Kuala Lumpur, Penang & Johor Bahru. customer focus TEL: FAX:

6 Automotive - Quality Management Systems ISO/TS ISO/TS FOUNDATION LEVEL ONE TSF Designed for anyone who wants to gain knowledge on the fundamental principles and concepts of quality in accordance with the Automotive Quality Management Systems. ISO/TS INTERNAL AUDITOR LEVEL TWO 3 Days TSIQ Designed for anyone who wants to gain knowledge and skills to perform internal audits to maintain and improve the QMS, in accordance with ISO Failure Mode & Effect Analysis ( FMEA) LEVEL TWO TSFMEA This course offers an insight to various aspects of the process to determine potential failures, specifically for the development and linkage of process flows, PFMEAs and control plans. TSAPQP Advanced Product Quality Planning & Control Plan (APQP) and Production Part Approval Process (PPAP) LEVEL TWO Addresses all the elements of APQP and PPAP, to define processes relative to your organisation and focuses on determining if all customer engineering, design records and specification requirements are properly understood. 6 for more information or to book a course, ssc.my@sgs.com

7 Stay Ahead Above The Rest Measurement Systems Analysis (MSA) LEVEL TWO TSMSA Designed to provide overall insight of MSA in controlling and improving the production process by using relevant statistical methods in analysing the measurement system. Statistical Process control (SPC) LEVEL TWO TSSPC Designed to help familiarize the usage of relevant statistical tools to enable the SPC to control and improve the production process. Our courses are delivered from a variety of locations including Kuala Lumpur, Penang & Johor Bahru. TEL: FAX:

8 Medical - Quality Management Systems ISO for Medical Devices: Foundation and Implementation Level ONE & two MF Designed for anyone who wants to gain knowledge on the fundamental principles and concepts in accordance to the ISO Medical Devices Quality Management Systems standard including techniques for performing risk assessments. Internal Auditor for ISO LEVEL TWO 3 Days MIA Designed for anyone who wants to gain knowledge and skills to perform internal audits to maintain and improve the QMS, in accordance with ISO ISO Lead auditor LEVEL THREE 5 Days MLAC This course aims to provide participants with the knowledge and skills necessary to carry out audits of management systems against ISO 13485: 2003, in accordance with ISO GDPMD Good Distribution Practices for Medical Devices (GDPMD) Foundation & Implementation Level ONE & two Designed to cover all elements required to establish and implement the system which meets regulatory requirements. GDPMDIA Internal Auditor for GDP MD LEVEL TWO Designed for anyone who wishes to acquire skills to perform internal audits for maintenance and further system improvement. 8 for more information or to book a course, ssc.my@sgs.com

9 Stay Ahead Above The Rest World Medical Device Organisation (WMDO) E-learning courses WMDO SGS ACADEMY and the World Medical Device Organisation (WMDO) offer a programme of more than 200 e-learning sector-specific professional courses. The WMDO learning portal, the medical device industry s most trusted source for professional online training, consists of an unparalleled range of courses. These are suitable for regulatory affairs, quality, marketing and commercial, clinical, manufacturing and design staff within organisations of any size. Our courses cover the regulatory requirements of many global markets, clinical evaluation and investigations, risk management, quality systems and healthcare economics. Each is devised to introduce the basic information vital to your organisation s success to both individuals and groups. Larger organisations can also benefit from management tools for monitoring learning progress. These e-learning solutions complement the existing public classroom courses and the tailored in-house learning and development programmes provided by SGS ACADEMY. TO REGISTER, PLEASE VISIT Our courses are delivered from a variety of locations including Kuala Lumpur, Penang & Johor Bahru. patient safety TEL: FAX:

10 Oil & Gas - Quality Management Systems ISO Foundation & Implementation of ISO Level ONE OGCF Covers the fundamental principles and documentation of ISO for the petroleum, petrochemical & natural gas industries, as well as requirements for product and service supply organizations. Internal Auditor for ISO LEVEL TWO OGCIA Designed for anyone who wants to gain knowledge and skills to perform internal audits to maintain and improve the QMS for O&G industries, in accordance with ISO Our courses are delivered from a variety of locations including Kuala Lumpur, Penang & Johor Bahru. 10 for more information or to book a course, ssc.my@sgs.com

11 Food Stay Ahead Safety Above Management The RestSystems FSSC / ISO ( ISO ISO22002) Foundation Level ONE FSMSF This course provides an introduction to the FSSC (GFSI recognized scheme), covering food safety requirements. FSMSIM FSSC Implementation and Documentation LEVEL TWO This course introduces food safety personnel to the requirements, development and implementation of the FSMS and includes detailed coverage of HACCP principles, and setting up of the food team. 3 Days FSMSIA FSSC Internal Auditor LEVEL TWO Designed for anyone who wants to gain knowledge and skills to perform internal audits to maintain and improve the FSMS, in accordance with ISO Days FSMSLAC FSSC Lead Auditor Course LEVEL THREE Designed for anyone who wants to gain knowledge and skills to perform management system audits to maintain and improve the FSMS, in accordance with ISO Course certified by IRCA. Number A Days ISO Good Manufacturing Practices for the Food Industry Level ONE GMP Covers the requirements for food manufacturers in setting up a hygienic environment in accordance with ISO which satisfies part of the requirements for FSSC TEL: FAX:

12 Safe Food, Better Business GMPPACK PAS 223 PRP for Food Packaging including Design Level ONE Designed for food packaging manufacturers to meet requirements for food safety while setting up a suitable working environment. BRC Global Standard For Food Safety - Internal Auditor LEVEL TWO BRCIA This course provides good practices and guidance for anyone who is tasked to implement, maintain and improve the BRC through internal audits. FSMSALG Food Allergen and Management Level ONE This course covers the types of food allergens and its management to avoid cross contamination. FSMSDEF Defending Food and Drink : PAS 96 Level ONE This course covers an introduction of requirements set by PAS 96 for defending food and drink safety including assessing threats. GMP + B2 for Animal Feed Level ONE GMPB2 This course covers the requirements for animal feed. 12 for more information or to book a course, ssc.my@sgs.com

13 GMPB2IA GMP+B2 Animal Feed - Internal Auditor LEVEL TWO This course provides good practices and guidance for anyone who is tasked to implement, maintain and improve the GMP B2 through internal audit HACCP Foundation Level ONE HACCP Designed for anyone who requires the fundamentals of HACCP principles and implementation. HACCPIA HACCP Internal Auditor LEVEL TWO Designed for anyone who wants to gain knowledge and skills to perform audits for HACCP in accordance to ISO Our courses are delivered from a variety of locations including Kuala Lumpur, Penang & Johor Bahru. quality TEL: FAX:

14 Environmental Management Systems Environmental Management Systems ISO Foundation Level ONE EMSF Designed to provide an overview of the fundamental principles of ISO14001 as a tool for the management of environmental aspects and impacts. Environmental Aspects & Impact Evaluation LEVEL TWO EMSAI This course provides insight on the techniques of how to conduct aspect and impact assessment and evaluation of significant aspects leading to development of control measures. Environmental Law EMSACT Designed to cover laws and regulations relevant to an organizations businesses and operations. Environmental Management Systems Internal Auditor LEVEL TWO EMSIA This course provides good practices and guidance for anyone who is tasked to implement, maintain and improve the EMS through internal audit. Environmental Management Systems Lead Auditor Course LEVEL THREE 5 Days EMSLAC Designed for anyone who wants to gain knowledge and skills to perform management system audits in accordance to ISO This course also covers managing the audit program which qualifies the participant for registration to the IRCA auditor scheme. Course certified by IRCA. Course number A IEMA approved. 14 for more information or to book a course, ssc.my@sgs.com

15 Stay Green, Yet Efficient EMSLACON Environmental Management System Lead Auditor Conversion Course LEVEL THREE Designed for those who have already attended an IRCA certified LAC course of another discipline. This course is certificated by the IRCA. Course number A Days Carbon Inventory Lead Verifier Course LEVEL THREE 4 Days EMSCF This course provides an understanding of carbon accounting and reporting principles, with the reporting and verification requirements of ISO14064-Parts 1 and 3. Our courses are delivered from a variety of locations including Kuala Lumpur, Penang & Johor Bahru. environmental care TEL: FAX:

16 Energy Management Systems Energy Management Systems Foundation Level ONE EnMSF This course provides an overview of the fundamental principles of ISO as a tool for the management of energy use and to evaluate its significance, as well as prioritising a program to reduce energy usage. EnMS Implementation and Documentation LEVEL TWO 3 Days EnMIM Designed for anyone involved in energy management to effectively design and implement an Energy Management System, including detailed definitions of energy terminologies and applications in accordance to ISO EnMSIA EnMS Internal Auditor LEVEL TWO This course provides good practices and guidance for anyone who is tasked to implement, maintain and improve the Energy Management System through internal audit. EnMS Lead Auditor Course LEVEL THREE 5 Days EnMSLAC Designed for anyone who wants to gain knowledge and skills to perform management system audits in accordance to ISO This course also covers managing the audit program which qualifies the participant for registration to the IRCA auditor scheme. Course certified by IRCA. Course number A Our courses are delivered from a variety of locations including Kuala Lumpur, Penang & Johor Bahru. energy optimisation 16 for more information or to book a course, ssc.my@sgs.com

17 Occupational Health and Safety Management Systems OHSAS Foundation Level ONE OHSF This course provides the fundamental principles and applications of occupational heath & safety in the context of OHSAS OHSMS MS 1722 Foundation Level ONE This course provides the fundamental principles and applications of occupational heath & safety in the context of MS 1722 and with integration to OHSAS Hazard Identification, Risk Assessment and Control (HIRAC) LEVEL TWO HIRAC This course provides insight on the techniques of how to conduct HIRAC leading to incident avoidance at the workplace. OHSLAW OSHA Act and Regulations and their Application on OHSAS This course is designed to suit the applied industry in order to identify, understand and apply the relevant act and regulations in the workplace. OHSAS Internal Auditor LEVEL TWO OHSIA This course provides good practices and guidance for anyone who is tasked to implement, maintain and improve the OSHMS through internal audit. OHSAS Lead auditor LEVEL THREE 5 Days OHSLAC Designed for anyone who wants to gain knowledge and skills to perform management systems audits in accordance to ISO This course also covers managing the audit program which qualifies the participant for registration to the IRCA auditor scheme. Course certified by IRCA. Course number A TEL: FAX:

18 Healthy Workplace, Healthy Workforce Better Business Delivery OHSLACON OHSAS Lead Auditor Conversion course LEVEL THREE Designed for those who have already attended an IRCA certified LAC course of another discipline. This course is certificated by the IRCA. Course number A Days Behavioural-based Safety Training LEVEL TWO BBS Designed for anyone involved in OSH-related matters based on the principles of behavioural psychology which is a technique for modifying the behaviour of workers to make them work safely. Personal Protective Equipment LEVEL TWO PPE This course covers the proper usage of essential PPE required by industries. OHSCHEM Safe Handling of Chemicals LEVEL TWO This course provides good practices and methods for personnel involved in handling of hazardous substances. Our courses are delivered from a variety of locations including Kuala Lumpur, Penang & Johor Bahru. employee satisfaction 18 for more information or to book a course, ssc.my@sgs.com

19 Information Security & Information Technology Services Management Systems Information Security Management Systems Foundation Level ONE ISMSF Designed for anyone who wants to gain knowledge on the fundamental principles and concepts in accordance to ISO ISMS Internal Auditor LEVEL TWO ISMSIA This course provides good practices and guidance for anyone who is tasked to implement, maintain and improve the ISMS through internal audit. ISMS Lead Auditor LEVEL THREE 5 Days ISMSLAC Designed for anyone who wants to gain knowledge and skills to perform information security management systems audits in accordance to ISO This course also covers managing the audit program which qualifies the participant for registration to the IRCA auditor scheme. Course certified by IRCA. Course number A ITSMSF Information Technology Services Management Systems Foundation and Implementation Level ONE & two This course provides an understanding of the fundamentals principles and applications of ITSMS in accordance to ISO ITSMSIA ITSMS Internal Auditor LEVEL TWO This course provides good practices and guidance for anyone who is tasked to implement, maintain and improve the ITSMS through internal audit. TEL: FAX:

20 ITSLAC Lead Auditor LEVEL THREE 5 Days ITSMLAC Designed for anyone who wants to gain knowledge and skills to perform management systems audits in accordance to ISO This course also covers managing the audit program which qualifies the participant for registration to the IRCA auditor scheme. Course certified by IRCA. Course number A TL 9000 Quality Management Systems Foundation Level ONE TLMSF This course provides the understanding and fundamental requirements of quality excellence for the telecommunication industry (QuEST forum). TL 9000 Internal Auditor LEVEL TWO TLMSIA This course provides good practices and guidance for anyone who is tasked to implement, maintain and improve the TLMS through internal audit. Our courses are delivered from a variety of locations including Kuala Lumpur, Penang & Johor Bahru. seamless operations information security 20 for more information or to book a course, ssc.my@sgs.com

21 Corporate Social Responsibility SA Foundation Level ONE SAF Designed for anyone who wants to gain knowledge on the fundamental principles and concepts in accordance with SA 8000, or similar industry specific codes-of-conduct for CSR standards as required. Social System Lead Auditor LEVEL THREE 5 Days SALAC Designed for anyone who wants to gain knowledge and skills to perform social management systems audits in accordance to ISO This course also covers managing the audit program which qualifies the participant for registration to the IRCA auditor scheme. Course certified by IRCA. Course number A ISO Guidelines on Social Responsibility Foundation Level ONE SA26F Designed for anyone who wants to gain knowledge on the quality fundamental principles and concepts in accordance with ISO SA26ADT ISO Guidelines on Social Responsibility Adoption Course LEVEL TWO Designed for organizations who wish to adopt the principles of good governance in accordance to ISO ISO Guidelines on Social Responsibility Internal Auditor LEVEL TWO SA26IA This course provides good practices and guidance for anyone who is responsible to implement, maintain and improve the social responsibility program through internal audit. SMETA (SEDEX MEMBER EThICAL TRADE AUDIT) Best Practices Foundation Level ONE SEDEXF Designed for anyone who wants to gain knowledge on the fundamental principles and requirements for supplier audits. TEL: FAX:

22 SEDEX IM SMETA - Workshop on Documentation, System Requirements & Implementation LEVEL TWO Designed for anyone who wishes to adopt this standard s requirements in line with their business needs while satisfying the commitment as a responsible and reliable supplier. SEDEXIA SMETA - Internal Auditor LEVEL TWO Designed for personnel who are required to maintain the system by performing internal audits, covering all aspects of auditing principles and audit methodologies. Our courses are delivered from a variety of locations including Kuala Lumpur, Penang & Johor Bahru. accountability 22 for more information or to book a course, ssc.my@sgs.com

23 Business Continuity Management Systems Risk Management Business Continuity Management Systems Foundation Level ONE BCMSF Designed for anyone who wants to gain knowledge of the fundamentals, principles and concepts in accordance with ISO BCMSRISK Risk Management Technical Designed for anyone who manages business risks based on ISO 31000, the generic guidelines of risk management. BCMSIA BCMS Internal Auditor LEVEL TWO This course provides good practices and guidance for anyone who is involved in the implementation, maintenance and improvement of the BCMS through internal audit. BCMSLAC Business Continuity Management Systems Lead Auditor LEVEL THREE Designed for anyone who wants to gain knowledge and skills to perform management systems audits in accordance to ISO This course also covers managing the audit program which qualifies the participant for registration to the IRCA auditor scheme. Course certified by IRCA. Course number A Days Our courses are delivered from a variety of locations including Kuala Lumpur, Penang & Johor Bahru. BUSINESS CONTINUITY TEL: FAX:

24 Supply Chain Management Systems SCMSF Supply Chain Management Systems Foundation Level ONE This course is designed for anyone who wants to gain knowledge on the fundamental principles and concepts in accordance with ISO Supply Chain Management Systems Internal Auditor LEVEL TWO SCMSIA This course provides good practices and guidance for anyone who is involved in the implementation, maintenance and improvement of supply chain security through internal audit. Our courses are delivered from a variety of locations including Kuala Lumpur, Penang & Johor Bahru. 24 for more information or to book a course, ssc.my@sgs.com

25 Natural Resources FSC Chain of Custody and Trademarks Level ONE FSC This course is designed to cover the requirements of the FSC chain of custody for anyone who wishes to establish, implement and maintain the standard. MTCS/PEFC Chain of Custody Level ONE MTCS This course is designed to cover the requirements of the MTCS/PEFC chain of custody for anyone who wishes to establish, implement and maintain the standard. ISCC - German Chain of Custody ISCC This course is designed to cover the requirements of the ISCC chain of custody for anyone who wishes to establish, implement and maintain the standard. RSPO Supply Chain RSPO This course is designed to cover the requirements of the chain of custody for anyone who wishes to establish, implement and maintain the standard. Our courses are delivered from a variety of locations including Kuala Lumpur, Penang & Johor Bahru. sustainability due diligence TEL: FAX:

26 Integrated Management Systems IMSF2 Foundation Training For Any One Standard Combined With QMS: - QMS+EMS - QMS+OHS - QMS+FSMS These modules cover the structure and requirements of the standards involved, their similarities, methodologies and benefits of integration. Foundation Training For IMS - QMS + EMS +OHS IMSF3 This module covers the structure and requirements of the standards involved, their similarities, methodologies and benefits of integration. Foundation Training For IMS - Environmental Health and Safety EHS This course is designed to cover the requirements of the EHS for anyone who wishes to establish, implement and maintain the standards, their similarities and benefits of integration. EAIHIRAC Environmental Aspects & Impact and HIRAC An integration approach to assess risk pertaining to environmental impacts and work related injuries and illnesses. EHSLAW Environmental & Occupational Health and Safety Laws and regulations and their applications Covers all relevant Acts and Regulations pertaining to environmental & occupational health and safety that organizations subscribe Our courses are delivered from a variety of locations including Kuala Lumpur, Penang & Johor Bahru. 26 for more information or to book a course, ssc.my@sgs.com

27 Production Efficiency Improvement 7 QC Tools 7 QC Covers using the 7 QC tools to identify problem causes, analyze data, perform evaluations and rectify problems. 8D Problem Solving and Reporting 8DPR Covers constructive and recognizable steps to problem solving Root Cause Analysis and Effective Corrective Action RCA Covers the methodology to recognise problems and how to solve problems permanently. KAIZEN Kaizen for Continual Improvement Covers the philosophy of Kaizen, methods for setting up and implementation of Kaizen for projects. QCCICC Quality Control Circle & Innovative Control Circle (QCC & ICC) Covers the methodologies for formation of QCC and ICC, the implementation and the benefits. Cost of Quality COQ Covers the types, causes and impacts of poor and good quality, and how to improve quality itself. TEL: FAX:

28 Production Efficiency Improvement Total Quality Management (TQM) TQM Covers the complete overview and structure for a total quality management program in your organization. 5S Implementation Program 5SIP Designed for anyone who wishes to implement good housekeeping methodologies for production efficiency. 5 S Lead Auditor 3 Days 5SLA This course is designed for the 5S team on how to establish, implement and monitor the 5S program and cultivate the 5S culture including live audits at site. Design of Experience (DOE) DOE Deals with planning, conducting, analyzing and interpreting controlled tests to evaluate the factors that control the value of a parameter or group of parameters for a well controlled production. POKAYOKE POKA-YOKE Error Proofing Covers mechanisms that help an equipment operator avoid (yokeru) mistakes (poka). Its purpose is to eliminate product defects by preventing, correcting, or drawing attention to human errors as they occur. 28 for more information or to book a course, ssc.my@sgs.com

29 Production Efficiency Improvement Balanced Score Card BSC Designed for those who are involved in setting, implementing and monitoring the performance of relevant objectives and targets and finding solutions to attain them. 6SYELLOW Six Sigma Yellow Belt This Six Sigma Awareness training provides participants with the concepts and methodologies to begin initiating Six Sigma programs, the background history and developments in Quality and Six Sigma, Six Sigma concepts, Six Sigma processes, strategies, focus of key players and their roles and responsibilities in a Six Sigma system. 6SGREEN Six Sigma- Green Belt This course provides participants with the essential building blocks for improving business processes in their organizations. The training is structured systematically into five phases (D.M.A.I.C.) The training uses examples, case studies and exercises on critical issues of industry. 8 Days 6SBLACK Six Sigma Black Belt This course provides details and advanced tools and techniques used and real applications for improving business processes in their organizations to manage and lead projects based on the five phases (D.M.A.I.C.). The training uses examples, case studies and exercises on critical issues of industry. 16 Days Our courses are delivered from a variety of locations including Kuala Lumpur, Penang & Johor Bahru. TEL: FAX:

30 Project Management Mapping And Managing Business Processes MMBP Designed for an in-depth understanding of process mapping, resulting in improved business by means of a systematic approach using a kit of tools and techniques. Successful Project Management SPM This course is intended for executives in technical and non-technical work areas, who need to acquire working knowledge and skill in planning, monitoring or tracking, measuring the implementation of client s projects (for both generic, engineering, and IT specific projects). Project Budgeting and Cost Management PBCM This course is intended for managers, executives, and decision-makers who need to acquire a managerial knowledge of project costing and budgeting with cost reserves. Project Leadership, Team Development, Decision-Making and Communicating PLTDEV Designed for participants to perform a self-assessment of one s leadership skills, before mastering the basics of these leadership competencies: setting direction, aligning people, motivating and inspiring, leading teams, communicating, building relationships, facilitating ethical conduct, negotiating and leading change. Project Management Professional (PMP ) Examination Preparatory Course PMPPREP The Project Management Professional (PMP ) is an acclaimed professional certification for project practitioners. Designed for those with extensive project experience, the PMP demonstrates your understanding of the fundamental and application knowledge, terminology and best practice processes of successful project management. This course provides 35 hours of project management education, and prepares candidates for an independent examination by PMI. Our courses are delivered from a variety of locations including Kuala Lumpur, Penang & Johor Bahru. 30 for more information or to book a course, ssc.my@sgs.com

31 Leadership and Soft Skills Development SUPSKILL Supervisory Skills Designed for those holding supervisory positions to understand the criteria for supervisory management and development of supervisory skills and tasks management. 21STLEAD Leaders of the 21st Century Program Designed for today s leaders to manage and lead a company to a higher level. COMMPR Communication And Presentation Skills Designed for anyone to acquire effective interpersonal communication skills; both verbal and non-verbal, to create win-win situations, present your points across and improve your influencing skills over your audience. DSEXCEL Delivering Service Excellence Designed for those who deal directly with clients on a regular basis to become an excellent service provider by managing customer relationships and building rapport with clients. BCOMMREP Business Communication And Report Writing Designed for anyone to acquire business report and proposal writing skills in order to deliver clear, compelling and useful information. NEGOSKILL Negotiation Skills And Selling Your Way To Success Designed to equip individuals with the necessary knowledge and skills for effective negotiations and selling. Participants will be exposed to the intricacies of negotiations in business. Our courses are delivered from a variety of locations including Kuala Lumpur, Penang & Johor Bahru. TEL: FAX:

32 about sgs As the leader in professional training, we draw on our years of worldwide experience to provide effective blended learning and development solutions. Work with a global leader and take your commitment to training to the next level with the SGS Academy. SGS is the world s leading inspection, verification, testing and certification company. SGS is recognised as the global benchmark for quality and integrity. With more than employees, SGS operates a network of over offices and laboratories around the world. Enhancing processes, systems and skills is fundamental to your ongoing success and sustained growth. We enable you to continuously improve, transforming your services and value chain by increasing performance, managing risks, better meeting stakeholder requirements, and managing sustainability. With a global presence, we have a history of successfully executing large-scale, complex international projects. Our people speak the language, understand the culture of the local market and operate globally in a consistent, reliable and effective manner. FOUND WHAT YOU ARE LOOKING FOR? The final step is to book with us ssc.my@sgs.com If you haven t quite found what you are looking for, please contact our training team as we offer many bespoke options, tailored to your needs. Further excellence 32 for more information or to book a course, ssc.my@sgs.com

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34 NOTES 34 for more information or to book a course, ssc.my@sgs.com

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36 SGS (Malaysia) Sdn Bhd 2013 All rights reserved SGS is a registered trademark of SGS Group Management SA