DePaul University College of Commerce School of Accountancy and Management Information Systems
|
|
- Hollie Goodman
- 8 years ago
- Views:
Transcription
1 Instructors: DePaul University College of Commerce School of Accountancy and Management Information Systems MIS 798: Spring Semester - IT Service Management Strategy and Design Syllabus 04/01/2013 Michael (Mike) W. Smith Office: DPC 6000 (Appointment only) msmit60@us.ibm.com Phone: (847) Ravi Mani Office: DPC 6000 (Appointment only) ravimani@us.ibm.com Phone: (720) Course Description MIS 798 IT Service Management (ITSM) covers advanced topics in managing IT as a service in order to prepare graduates for leadership positions in information technology management. Through this course students learn how to provide high quality and customer-focused IT services, describe them in the customer s language and manage the quality, availability, reliability, and cost of these services. This course introduces best practices and proven approaches in guiding an IT organization to improve its structure, become more efficient, and be better aligned with corporate objectives. Such an organization is in superior control of its IT infrastructure and services. This course combined with the Information Technology Strategy & Architecture (MIS 683) course and a Project Management course (MGT 598 or PM 430) make up the MBA IT Service Management Concentration. Course Objectives Gain expertise in IT Services Management definitions, tools and real-word examples. Develop a solution applying IT Service Management to support a company s business strategy. Provide practical IT Service process skills, which can be directly applied at the workplace and learn about IT services tools and best practices. Prepare high quality, professional IT Services deliverables. Prerequisites Students should complete MIS 555 before taking this course. Students should already be familiar with or at least have awareness of network, server, application, database, storage, middleware and programming components of IT infrastructures. Course Materials
2 Required Resources: Courseware Packet: This packet includes IT Service Management (ITSM) methodology and deliverables and will be provided to students through our course Desire 2 Learn (D2L) site. Content will be regularly updated and posted on D2L each week. Please note that the packet includes proprietary and copyrighted content. Do not copy, distribute or use proprietary course materials outside of this course. Books and Reading Materials: We will use two ITSM books and IBM Tivoli Unified Process (ITUP) material throughout the course. 1) Robert Ryan, Tim Raducha-Grace - The Business of IT: How to Improve Service and Lower Costs. IBM Press. ISBN: ) Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury IT Service Management: A Guide for ITIL V3 Foundation Exam Candidates. BCS. ISBM: ) IBM Tivoli Unified Process (ITUP) Provides detailed documentation of IT Service Management processes based on industry best practices. The ITUP installation file will be provided to you through D2L: a. A self extracting executable file will install the ITUP v7.1.4 as an html file structure on your personal computer allowing you to view the ITUP material using a browser. You may access the books for free through the Books 24x7 area of the DePaul Library site: This is an online-only option (Internet access required). To access the text through DePaul Library s Books 24x7 site: 2. Go to 3. Under Featured Resources, click on Books 24x7 4. On the next screen, enter your DePaul Campus Connection user ID and password Syllabus MIS 798 IT Service Management 2
3 5. Once you are in the Books 24x7 site, type The Business of IT in the Search box on the blue bar and click Go (or press <Enter>). 6. Find and select the book listed in the results (be careful choose the right title!) 7. Click on the title of the book to access the content. You can also click on the folder icon next to the title to add it to your personal folders. That way, you won t have to search for it every time; instead, you can select the folder from the dropdown under My Home Folders on the top right. Other resources: Course site - announcements, assignments, supplemental materials, slides, and other course tools will be posted on the D2L site. Please check the course postings on D2L regularly for announcements and other important information. Access to online Internet tools applications will be demonstrated and used during the course for exercises. Teaching Methods, Grading & Assignments The primary teaching methods are lecturing, discussion, IT service management scenarios, in class exercises, case analysis and problem solving. Students will have a view of real-world service management tools via demos, techniques and sample deliverables. Lecturers will provide subject matter expertise on service management components. Students must be fully prepared for each class and provide thought leadership on emerging and enabling technologies. All reading must be completed prior to attending the class. Assignments and projects are to be handed in on the dates due. The course pace will be adjusted as required based on our progress. This is an unstructured course and lectures are based primarily on proprietary content provided by the instructor and other related material. Syllabus MIS 798 IT Service Management 3
4 Assignments/Projects & Exam Contribution & Participation in Class Discussion: Throughout the term, each student's participation and contribution will be evaluated. Class participation is a subjective evaluation of each student s contribution to the unstructured discussion of the assignments, questions, student presentations and business cases. The evaluation will consider both the quality of contribution and the frequency of participation. Completion of reading assignments and participation in cases are essential for to attain full credit. The grade will be prorated weekly as follows: 4 Asks good questions, makes valuable observations, and answers questions effectively on an ongoing basis. Fully engaged in our class; enriches our learning and may serve in a SME role. 3 A frequent participant, but all questions, answers, or observations are not always effective, or not on an ongoing basis, or tends to discourage effectiveness. 2 Only participates infrequently, or questions/answers do not reflect adequate preparation. 1 Very rare participation, and/or questions/answers reflect little preparation. 0 No participation and disengaged from the class. You are expected to attend all classes, contribute to our joint learning and actively participate in our class. Not attending a class will result in zero class contribution/participation credit since you could not add value that day. Missing multiple classes will adversely impact your performance and possible dismissal from this course. In-Class Student Led Discussions: Students will create and submit a one-page document or presentation that summarizes an article or an ITSM example from their own work environment related to the current session s topics or a previous session s topics. Students with odd student ID numbers will submit summaries on odd number weeks 3, 5 and 7. Students with even student ID numbers should submit summaries for even number weeks 4, 6 and 8. All students will submit a student questionnaire at the beginning of the course and should be prepared to discuss Part 2 of their questionnaire during week 2 s class. Students will be provided with links to relevant online journals, magazines, etc. through our course D2L site to help with finding articles and subject material. The submissions should describe an ITSM related tool or process, the value provided to businesses, implementation challenges and risks, etc. Students will use the D2L site to post both a link and a summary of their chosen article or example. This summary must be posted no later than 11:59 pm the night prior to class. In class, students will informally present their summary of the article and lead a brief discussion on the topic. All students are expected to actively participate in these discussions, contribute to our joint learning and consideration of different points-of-view. Student participation in this discussion will be assessed based on the quality, frequency and relevancy of contributions. High-yield observations and questions will be rewarded. Random and/or off-topic comments will not be rewarded. Students contribution to the in-class article discussions will be factored Syllabus MIS 798 IT Service Management 4
5 into the class participation score for that week. ITSM Tool Exercises: Students will have the opportunity to work with ITSM tools and complete exercises under the guidance of the instructors and independently outside of class. The exercises are designed to reinforce the ITSM concepts, methods and tools discussed during the sessions and will show how ITSM software can be used to better align IT services with business strategies and objectives. Final Exams: The final exam will cover the ITSM areas discussed during the class sessions. The exam will focus on your understanding of IT service management, testing your knowledge and comprehension of ITSM concepts as well testing your ability to analyze business problems and determine how ITSM can be applied to solve it. Students who are well prepared for class actively engaged and have a general understanding of the IT service management concepts and how they are applied to solve business problems will do well on the exam. Group Case Study Project: Students will form case study teams where they will create a written solution proposal and an associated presentation. Each case study should addresses an actual business need and build a case for how ITSM Strategy and Design best practices can solve the business problem. A draft case study proposal is due week five. The initial proposals will be reviewed and feedback will be provided. There will be case study checkpoints and in class working time during weeks seven and eight. The final case study proposal documents and presentations are due week ten. The case study proposals and presentations will be assessed on the follow criteria: 1. Team s ability to understand, categorize and capture the business ITSM needs. 2. Work effort put forth to identify and assess various ITSM options 3. Knowledge and skills used to select the best ITSM option. 4. Level of professionalism with documenting and presenting the proposed solution. IT Service Management Research Paper: The paper should be 5-10 pages (single spaced) in length and include at least 5 properly cited references from articles, journals, books, web sites, etc. Students can choose the subject area of their research from the list of ITSM topics covered in the course material. Students may choose to research an actual ITSM implementation or research a new ITSM tool/process/method. In both cases the students must define their chosen ITSM subject area, describe the technology it employs, its business value, any the technical and/or organizational challenges it brings to a business, and any ideas or suggestions for improvements. Students must submit their research paper subject ideas for review and approval week six. Students will be provided feedback and guidance with their proposed research paper subjects. The research paper will be due at the beginning of the final session. There will be a research paper checkpoint week eight in class. Grading & Weights Weight % Syllabus MIS 798 IT Service Management 5
6 Class participation, student led discussions and tool exercises 10 Group project Peer evaluation 10 Case Study Project Final Presentation 30 Research Paper 25 Final Exam 25 Letter Grade Determination The following table will be used in converting numeric grades into an official letter grade for the course: Number Scale Letter Grade % A % A % B % B % B % C % C % C % D % D % D % F. Academic Integrity Work done for this course must adhere to the University Academic Integrity Policy, which you can review in the Student Handbook or by visiting Academic Integrity at DePaul University ( All written assignments will be reviewed using Turn It In software. Instances of deliberate and intentional plagiarism, as detected by the software, will be handled in accordance with the academic integrity policy. Syllabus MIS 798 IT Service Management 6
7 Course Schedule (This schedule is TENTATIVE and subject to change based on class progress): Lecturer(s) Week Date Topics Readings and Assignments Mike Smith 1 Apr Course and Syllabus Overview 1. The Emerging IT 2. IT Service Management and Governance Overview Governance Approach (D2L Week 1 Content) 3. Service Strategy 2. Business of IT Chapters 1 4. ITUP Overview and 2 3. IT Service Mgt Guide Mike Smith 2 Apr Portfolio Management 2. Financial Management 3. Service Design 4. Service Catalog Management Mike Smith 3 Apr Service Level Management 2. Availability Management 3. Security Management 4. Capacity Management Chapters 1 and 2 1. Submit the Student Survey document 2. Student Survey Part 2 Discussion (all students) 3. Establish Case Study Teams 4. Business of IT Chapter 4 5. IT Service Mgt Guide Chapters 9, 7, 3 and ITUP Process By Category A3 Customer Direction - Portfolio Mgt 7. ITUP Process By Category A8 Administration - Financial Mgt 8. ITUP Process By Category A2 Customer Relationships - Catalog Mgt 1. Article Summary/Article odd ID numbers only) 2. IT Service Mgt Guide Chapters 11, 14, 16 and and ITUP Process By Category A2 Customer Relationships - Service Level Mgt Category A7 Resilience - Availability Mgt 5. ITUP Process By Category A7 Resilience - Security Mgt 6. Process By Category A7 Resilience - Capacity Mgt Ravi Mani 4 Apr Service Transition & Service Operation 2. Request Fulfillment 3. Incident Management 4. Event Management 1. Article Summary/Article even ID numbers only) 2. IT Service Mgt Guide Chapters 4, 5, 22, 23, ITUP Process By Request Fulfillment Incident Management Syllabus MIS 798 IT Service Management 7
8 5. Process By Category A6 Operations - Event Management Ravi Mani 5 Apr Problem Management 2. IT Operations, Control and Monitoring 3. IT Operations, Data Backup and Restore Ravi Mani 6 May Access Management 2. Self Help & Future Workplace Services 3. Disaster Recovery 4. Service Desk Tool Exercise Mike Smith 7 May Knowledge Management 2. Continuous Improvement 3. Process Modeling Tool Exercise 4. Case Study Checkpoint 1 Ravi Mani 8 May Change Management 2. Configuration Management 3. Case Study Checkpoint 2 4. Research Paper Checkpoint 1. Submit initial case study proposal for review 2. Article Summary/Article odd ID numbers only) 3. IT Service Mgt Guide Chapters 24 and 25 Problem Management 5. ITUP Process By Service Execution 6. ITUP Process By Data Management 1. Submit initial research paper ideas for approval 2. Article Summary/Article even ID numbers only) 3. IT Service Mgt Guide Chapter 15 Category A6 Operations Identity and Access Management 5. ITUP Process By Category A7 Resilience - Continuity Mgt 1. Article Summary/Article odd ID numbers only) 2. Business of IT Chapter 6 3. IT Service Mgt Guide Chapters 17, 29 and 30 Category A8 Administration - Knowledge Management 5. In-class case study working time 1. Article Summary/Article even ID numbers only) 2. IT Service Mgt Guide Chapters 18, ITUP Process By Category A5 Transition - Change Management Syllabus MIS 798 IT Service Management 8
9 No Class 9 May Memorial Day No class No Class Category A5 Transition - Asset and Configuration Management 5. In-class case study working time Mike Smith 10 June Course Recap & Final Exam Overview 2. Case Study Presentations (student teams) 1. Submit final case study proposals and presentations Mike Smith Ravi Mani 11 June Final Exam 2. Research Paper Due 1. Submit research paper Syllabus MIS 798 IT Service Management 9
IST359 - INTRODUCTION TO DATABASE MANAGEMENT SYSTEMS
IST359 - INTRODUCTION TO DATABASE MANAGEMENT SYSTEMS 1. COURSE DETAILS Revised: 1/13/2012 COURSE (SECTION): IST359 (M001) TERM: Spring 2012 INSTRUCTOR: Deborah Nosky FINAL EXAM: Tuesday, May 8 th 10:15
More informationSE 333/433 Software Testing and Quality Assurance
Instructor Dennis Mumaugh College of Computing & Digital Media, DePaul University Office: CDM 432 Email: dmumaugh@cdm.depaul.edu Office hours: Tuesday 4:00-5:30 PM (CDM 428) Course Information SE 433 Section
More informationIST659 Fall 2015 M003 Class Syllabus. Data Administration Concepts and Database Management
1 IST659 Fall 2015 M003 Class Syllabus Data Administration Concepts and Management Instructor Hernando A Hoyos Phone 347-806-0136 Office Type your office location here E-mail hahoyos@syr.edu Office Hours
More informationHCC ONLINE COURSE REVIEW RUBRIC
HCC ONLINE COURSE REVIEW RUBRIC Adapted from Maryland Online FIPSE Project and Lake Superior College I. COURSE OVERVIEW AND INTRODUCTION General Review Standard: The overall design of the course, navigational
More informationITIL V3 Service Operation Certification Program
ITIL V3 Service Operation Certification Program 3 Days Program Overview The ITIL Intermediate Qualification: Service Operation (SO) Certificate, although a stand alone qualification, yet is also part of
More informationMKT395A: SOCIAL MEDIA BRANDING & PR
MKT395A: SOCIAL MEDIA BRANDING & PR SPRING 2015 Richard J. Wehle School of Business CANISIUS COLLEGE Instructor: Mark Yi-Cheon Yim, Ph.D. Email: yimy@canisius.edu Office: CT-404 Tel: 716-888-3264 Office
More informationMIS 140 Management Information Systems Course Syllabus for Fall Quarter 2013
MIS 140 Management Information Systems Course Syllabus for Fall Quarter 2013 Thurs. 6:00 p.m. 9:15 p.m. Room: TBA Instructor: Yujong Hwang, Ph.D. Office: Room 6039 DPC, School of Accountancy & MIS Phone:
More informationCS 649 Database Management Systems. Fall 2011
SCHOOL OF BUSINESS, PUBLIC ADMINISTRATION AND INFORMATION SCIENCES LONG ISLAND UNIVERSITY, BROOKLYN CAMPUS DEPARTMENT OF COMPUTER SCIENCE CS 649 Database Management Systems Fall 2011 Course Schedule: Thursday
More informationINTERMEDIATE QUALIFICATION
PROFESSIONAL QUALIFICATION SCHEME INTERMEDIATE QUALIFICATION SERVICE LIFECYCLE SERVICE OPERATION CERTIFICATE SYLLABUS Document owner The Official ITIL Accreditor Page 2 of 18 Contents SERVICE OPERATION
More informationBrazosport College Syllabus for PSYC 2301 General Psychology
Brazosport College Syllabus for PSYC 2301 General Psychology Instructor: Cassandra D. Gonzalez Office Hours: Monday-Thursday 1:00-2:00 pm Office Phone: 979.230.3667 Other times by appointment Office Location:
More informationITIL V3 Release, Control and Validation (RCV) Certification Program - 5 Days
ITIL V3 Release, Control and Validation (RCV) Certification Program - 5 Days Program Overview The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate, although a stand alone
More informationCourse Syllabus CAD 140 Computer-Aided Drafting I 3 Semester Hours
Fall 2015 Course Syllabus CAD 140 Computer-Aided Drafting I 3 Semester Hours Faculty: Ms. Kintz Office: MTC 313 Telephone: 302-236-9598 E-mail: skintz@worwic.edu Office Hours: By appointment Class Time:
More informationBBA 380 Management for Environmental Sustainability and Durable Competitive Advantage THE BBA PROGRAM
GENERAL INFORMATION Semester: Fall 2015 Day / Time: Wednesdays 5:30 7 pm Room: Credit: 3 Credit Hours Professor: Lisa Herrmann, MBA, MEd Office Hours: By Appointment Phone: 480-209-6946 Email: lisa.herrmann@nau.edu
More informationIST359 INTRODUCTION TO DATABASE MANAGEMENT SYSTEMS
IST359 INTRODUCTION TO DATABASE MANAGEMENT SYSTEMS 1. COURSE DETAILS COURSE (SECTION): IST359 (M005) TERM: Fall 2012 INSTRUCTOR: Yang Wang PHONE: 443-3744 (Office) OFFICE: Hinds 342 EMAIL: ywang@syr.edu
More informationAdvanced General Psychology (PSYC 4000) (CRN: 32452) Spring 2015 Weber State University- Ogden Campus
Advanced General Psychology (PSYC 4000) (CRN: 32452) Spring 2015 Weber State University- Ogden Campus Instructor Information Dr. Melinda Russell-Stamp Office: Rm. 354 Phone: 626-6247 E-mail: melindarussellstamp@weber.edu
More informationITIL Foundation for IT Service Management 2011 Edition
ITIL Foundation for IT Service Management 2011 Edition ITIL Rev 03.12 3 days Description ITIL (IT Infrastructure Library) provides a practical, no-nonsense framework for identifying, planning, delivering
More informationHow To Pass A Customer Service Course At Tstc
MRKG 1301 Customer Relationship Management COURSE SYLLABUS COURSE NUMBER AND TITLE: MRKG 1301 Customer Relationship Management (Online Lecture Class) COURSE (CATALOG) DESCRIPTION: Study of general principles
More informationITIL: Foundation (Revision 1.6) Course Overview. Course Outline
ITIL: Foundation (Revision 1.6) Course Overview The ITIL Foundation Certification Course introduces the new student to the fundamentals of IT Service Management as described in the IT Infrastructure Library
More informationFlorida Gulf Coast University Lutgert College of Business Marketing Department MAR3503 Consumer Behavior Spring 2015
Course name: Class schedule: Course mode: Classroom: Lutgert Hall, Room 2208 CRN: 10141 Consumer Behavior Tuesday & Thursday, 9:30 AM 10:45 AM On campus, face-to-face meetings Credit hours: 3 Final exam:
More informationGrading. The grading components are as follows: Midterm Exam 25% Final Exam 35% Problem Set 10% Project Assignment 20% Class Participation 10%
MIS 350: Business Systems Analysis Course Syllabus for Fall Quarter 2015 Tues. 6:00 p.m. 9:15 p.m. Rm TBA Instructor: Yujong Hwang, Ph.D. Office: Room 6039 DPC, School of Accountancy & MIS Phone: 312-362-5487
More informationManagement 352: Human Resource Management Spring 2015 Syllabus
Management 352: Human Resource Management Spring 2015 Syllabus Instructor: Professor Tanya Hertz, Department of Management E-mail: THertz@mail.sdsu.edu (Subject line should read MGT 352-A1) Office Phone
More informationUrsuline College Accelerated Program
Ursuline College Accelerated Program CRITICAL INFORMATION! DO NOT SKIP THIS LINK BELOW... BEFORE PROCEEDING TO READ THE UCAP MODULE, YOU ARE EXPECTED TO READ AND ADHERE TO ALL UCAP POLICY INFORMATION CONTAINED
More informationSyllabus CIS 3630: Management Information Systems Spring 2009
Syllabus CIS 3630: Management Information Systems Spring 2009 Instructor: Dr. Silvana Faja Office: Dockery 301 I Office Hours: 9:15 10:45 and 1:00-2:00 TR or by appointment Office Phone: (660) 441 2423
More informationDePaul University School of Accountancy and MIS ACC 500 - Online
DePaul University School of Accountancy and MIS ACC 500 - Online Accountancy 500-240 Financial Accounting School of Accountancy Winter, 2015 Required Text: John T. Ahern Jr. Associate Professor of Accountancy
More informationAMBERTON UNIVERSITY e-course SYLLABUS
AMBERTON UNIVERSITY e-course SYLLABUS MGT6154.E1 PROJECT MANAGEMENT APPLICATIONS SPRING 2016 PROFESSOR INFORMATION: Name: Dr. Ron C. Darnell Phone Number: 972-279-6511 ext. 152 (Use Amberton ext. #) Email
More informationLeverage Project Management with ITIL Service Management
and Graham Furnis - and Leverage with ITIL is focused on doing things right when running your projects. will help focus your projects on doing the right things for achieving successful business outcomes.
More informationITIL 2011 Service Offerings & Agreement (SOA) Certification Program - 5 Days
ITIL 2011 Service Offerings & Agreement (SOA) Certification Program - 5 Days Program Overview ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology
More informationMIS 7381 Syllabus_Spring 2016_Cooper.doc 1 02/08/16 2:44 PM
MIS 7381 Management of Information Security Spring 2016: Tuesday 6-9PM Room: 114 MH Professor: R. Cooper Office: MH 280B Phone: 713-743-4732 E-mail: rcooper@uh.edu (Rather than phone, e-mail is my preferred
More informationISM 206 Web Design and Development Spring 2006
ISM 206 Web Design and Development Spring 2006 Instructor: Janice Knapp Office: 474 Bryan Building Voice Mail: 334-4890 Fax: 334-4083 Office Hours: M, W, F: 12:00-12:50 a.m. M, W: 3:15 4:00 p.m. And by
More informationECON 351: Microeconomics for Business
ECON 351: Microeconomics for Business Spring 2014 Location: SLH 102 Day & Time: TTh 8:00-9:50am Section Number: 26351R Professor: Rahşan Akbulut Office: ACC 301 K Office hours: Tuesday 10:30-11:30am, Thursday
More informationBA530 Financial Management Spring 2015
BA530 Financial Management Spring 2015 Professor: Wanli Zhao, Ph.D. Class Time: 4:00 ~ 6:45 PM on Wednesday in Lawson 101 Office: Rehn 124, College of Business Phone: (618) 453-7109 Email: zhaowl@business.siu.edu
More informationDePaul University School of Accountancy & MIS Accounting ACC102 Spring Quarter 2013-14 DRAFT as of March 26, 2014
DePaul University School of Accountancy & MIS Accounting ACC102 Spring Quarter 2013-14 DRAFT as of March 26, 2014 NOTE WELL. The classroom location may change so see the latest information provided by
More informationAMBERTON UNIVERSITY e-course SYLLABUS
AMBERTON UNIVERSITY e-course SYLLABUS MGT6154.E1 PROJECT MANAGEMENT APPLICATIONS FALL 2015 PROFESSOR INFORMATION: Name: Ron C. Darnell, MBA, PMP, PMI-ACP, CSM Phone Number: 972/279-6511 ext. 152 Email
More informationCourse Syllabus. PLGL 2000-30i: Legal Research and Writing ONLINE SECTION Fall 2015
Course Syllabus PLGL 2000-30i: Legal Research and Writing ONLINE SECTION Fall 2015 Instructor: Christine Taylor, J.D. Phone: 435/687-8563; Fax: 435/586-1925 Office: General Classroom Building 406 Email:
More informationCOURSE SYLLABUS DESIGNING WEB PAGES COP3835-RVC-1121 GENERAL INFORMATION IMPORTANT INFORMATION PROFESSOR INFORMATION
COURSE SYLLABUS DESIGNING WEB PAGES COP3835-RVC-1121 GENERAL INFORMATION IMPORTANT INFORMATION COURSE DETAIL COURSE CALENDAR GENERAL INFORMATION PROFESSOR INFORMATION Instructor: Timothy Walker Phone/Text:
More information1. Instructional Design Elements a. Support & Resources Essential Criteria: 1. Students are provided information as to where to get technical help.
File Name Format (example): Course Review Course ID Instructor name your initials Faculty Name: Course: Semester: Reviewer: Date: This evaluation is a framework for addressing how a quality course should
More informationProject Management Tools and Leadership (MIS3886) Spring 2016 Course Syllabus
Project Management Tools and Leadership (MIS3886) Spring 2016 Course Syllabus Class Section: M50 Professor: Todd Barber Office Hours: By appointment only Email Address: cbarber@memphis.edu Classroom: Online
More informationQMB 3302 - Business Analytics CRN 80700 - Fall 2015 T & R 9.30 to 10.45 AM -- Lutgert Hall 2209
QMB 3302 - Business Analytics CRN 80700 - Fall 2015 T & R 9.30 to 10.45 AM -- Lutgert Hall 2209 Elias T. Kirche, Ph.D. Associate Professor Department of Information Systems and Operations Management Lutgert
More informationCanisius College Richard J. Wehle School of Business Department of Marketing & Information Systems Spring 2015
Canisius College Page 1 of 6 Canisius College Richard J. Wehle School of Business Department of Marketing & Information Systems Spring 2015 Course: MBA 668 Information Technology Tools for Supply Chain
More informationTechnology Department Help Desk & User Support CMP 240-D01 - Online Syllabus: Spring 2015
Technology Department Help Desk & User Support CMP 240-D01 - Online Syllabus: Spring 2015 Instructor: Curtis Satterfield Office Hours: Monday 3:00 5:00, Tuesday 3:00 5:00, Wed 11:00 12:00 or by appointment.
More informationINF 203: Introduction to Network Systems (3 credit hours) Spring 2015 8W1, Class number 9870
INF 203: Introduction to Network Systems (3 credit hours) Spring 2015 8W1, Class number 9870 Instructor: Norman Gervais Office location: BA 313 or virtually via Google Hangout, inf.gervais@gmail.com Office
More informationITIL Operations Support Analysis (OSA) Certification Program - 5 Days
ITIL Operations Support Analysis (OSA) Certification Program - 5 Days Program Overview ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology
More informationIS 300 Management Information Systems Summer II 2012 Department of Information System
IS 300 Management Information Systems Summer II 2012 Department of Information System Instructor: Peng He Class Time: Tu/Th 6:00pm - 9:10pm E-mail: penghe1@umbc.edu Classroom: ITE 459 Office: ITE 411 Office
More informationHRM 386 HUMAN RESOURCE MANAGEMENT Spring, 2008
HRM 386 HUMAN RESOURCE MANAGEMENT Spring, 2008 INSTRUCTOR Barry Friedman (friedman@oswego.edu) OFFICE/ PHONE 247 Rich Hall, (315) 312-6381 COURSE WEBSITE Angel OFFICE HOURS 9:00-11:15, 12:30-1:45 MW or
More informationIntro to Graduate Education and Technology ED 500 Spring, 2012 ONLINE Course Outline
Intro to Graduate Education and Technology ED 500 Spring, 2012 ONLINE Course Outline COURSE INSTRUCTOR: Larry Beard, Ed.D. lbeard@jsu.edu Ph: 256-782-5078 CLASS MEETINGS: OFFICE HOURS: Online Email me
More informationPELLISSIPPI STATE COMMUNITY COLLEGE MASTER SYLLABUS MICROSOFT OUTLOOK CBT OST 1010
PELLISSIPPI STATE COMMUNITY COLLEGE MASTER SYLLABUS MICROSOFT OUTLOOK CBT OST 1010 Class Hours: 0.0 Credit Hours: 1.0 Laboratory Hours: 3.0 Revised: Spring 2010 NOTE: This course is not designed for transfer
More informationPOFT 1309 Administrative Office Procedures I COURSE SYLLABUS
POFT 1309 Administrative Office Procedures I COURSE SYLLABUS COURSE NUMBER AND TITLE: POFT 1309 Administrative Office Procedures I (Online Lecture Course) COURSE (CATALOG) DESCRIPTION: Study of current
More informationCSC-570 Introduction to Database Management Systems
The American University College of Arts and Sciences Department of Computer Science CSC-570 Introduction to Database Management Systems Semester: Fall 2011 Section: 001 Meeting Time(s): Wednesday 5:30
More informationHIT 240 HEALTHCARE QUALITY PERFORMANCE IMPROVEMENT AND MANAGEMENT SYLLABUS
HIT 240 HEALTHCARE QUALITY PERFORMANCE IMPROVEMENT AND MANAGEMENT SYLLABUS Instructor Information and Availability Donna Thompson, RHIT has been an instructor for the SBCC HIT program and the Workforce
More informationIST565 M001 Yu Spring 2015 Syllabus Data Mining
IST565 M001 Yu Spring 2015 Syllabus Data Mining Draft updated 10/28/2014 Instructor: Professor Bei Yu Classroom: Hinds 117 Email: byu.teaching@gmail.com Class time: 3:45-5:05 Wednesdays Office: Hinds 320
More informationCS 261 C and Assembly Language Programming. Course Syllabus
CS 261 C and Assembly Language Programming Course Syllabus Spring 2016 Lecture: Tuesdays and Thursdays 9:10AM to 10:25 in VSCI 255 3 Semester Hours Instructor: Dick Lang, Ph.D. dick_lang@vancouver.wsu.edu
More informationHuman Resources Management in Public Service Organizations PUAD 5220 Syllabus, Spring 2015 Thursday 6:30p 9:15p
Human Resources Management in Public Service Organizations PUAD 5220 Syllabus, Spring 2015 Thursday 6:30p 9:15p Facilitator Information Name: Tamara R. Dixon Telephone: 303-518-2037 Email Address: tamara.dixon@ucdenver.edu
More informationCISS 492 DEA Senior Seminar in Management Information Systems
Columbia College Online Campus P a g e 1 CISS 492 DEA Senior Seminar in Management Information Systems March 2015 Session 14-54 March 23 May 16, 2015 Course Description Textbooks Required culminating course
More informationStudent Orientation Guide CHIPOLA COLLEGE e-learning Desire2Learn (D2L)
Student Orientation Guide CHIPOLA COLLEGE e-learning Desire2Learn (D2L) Chipola d2l Student Orientation Guide Page 1 Table of Contents What s in this Orientation?... 3 Chipola College e-learning with D2L...
More informationCMJ 256 - CRIME SCENE INVESTIGATION Spring Syllabus 2015
INSTRUCTOR INFORMATION Associate Professor David Striegel Guerrieri Hall, Room 202D Office Phone: 410-572-8755 Office Hours: CMJ 256 - CRIME SCENE INVESTIGATION Spring Syllabus 2015 Monday 10:45 11:45
More informationAustralian School of Business School of Accounting ACCT 5917 VALUE CREATION FROM THE OFFICE OF THE CFO
Australian School of Business School of Accounting ACCT 5917 VALUE CREATION FROM THE OFFICE OF THE CFO COURSE OUTLINE SEMESTER 1, 2010 TABLE OF CONTENTS 1. STAFF CONTACT DETAILS 1 2. COURSE DETAILS 1 2.1
More informationINTERMEDIATE QUALIFICATION
PROFESSIONAL QUALIFICATION SCHEME INTERMEDIATE QUALIFICATION SERVICE CAPABILITY OPERATIONAL SUPPORT AND ANALYSIS CERTIFICATE SYLLABUS Page 2 of 21 Document owner The Official ITIL Accreditor Contents OPERATIONAL
More informationUniversity of North Carolina at Greensboro Bryan School of Business and Economics Department of Information Systems and Operations Management
University of North Carolina at Greensboro Bryan School of Business and Economics Department of Information Systems and Operations Management MBA 705 -Processes Information Systems and Business Value Course
More informationISBN: Custom Textbook + MindTap Access Card: 9781305034884
COURSE SYLLABUS MGMT 310 Business Management Law Spring 2015 Class Information: MGMT 310 Classroom Instructor: Amelia P. Nelson, Esq. E-Mail: nelson@unm.edu Phone: 277-3237 (email preferred) Fax: 277-7108
More informationMMC 112. Web Design I - HTML and CSS Fundamentals. 45 Hours
Division of Applied Science & Management School of Management, Tourism and Hospitality Multimedia Communications Fall, 2010 COURSE OUTLINE MMC 112 Web Design I - HTML and CSS Fundamentals 45 Hours PREPARED
More informationINTERMEDIATE QUALIFICATION
PROFESSIONAL QUALIFICATION SCHEME INTERMEDIATE QUALIFICATION SERVICE CAPABILITY PLANNING, PROTECTION AND OPTIMIZATION CERTIFICATE SYLLABUS The Swirl logo is a trade mark of the Cabinet Office ITIL is a
More informationPublic Human Resources Management PAD/NAL 630, PAD 518 Fall 2010. Christine L. Rush Office Hours: Tuesdays 4:00 5:00
Public Human Resources Management PAD/NAL 630, PAD 518 Fall 2010 Christine L. Rush Office Hours: Tuesdays 4:00 5:00 Email: c.l.rush@csuohio.edu or by appointment Phone: 216-687-2034 Office UR 312 Blackboard
More informationIS 592 Big Data Analytics Spring 2014
School of Information Sciences College of Communication & Information SYLLABUS IS 592 Big Data Analytics Spring 2014 Instructor: Peiling Wang, Ph.D. Class held: Thursday 11:10 am - 1:55 pm in Blackboard
More informationPolitical Science 2302: Section 03W United States & Texas Government: Institutions & Policies Spring Semester 2014 COURSE INFORMATION
Political Science 2302: Section 03W United States & Texas Government: Institutions & Policies Spring Semester 2014 Instructor: Mr. Tim Houston Office Location: SS 152 Virtual Office Hours: Monday, Wednesday
More informationMSIS 630 Project and Change Management (Fall 2014) Course Syllabus
MSIS 630 Project and Change Management (Fall 2014) Course Syllabus 1. Instructor Information o Professor: One-Ki (Daniel) Lee MS&IS Department, College of Management E-mail: daniel.lee@umb.edu (preferred)
More informationMKTG 3710.001, Marketing Research and Information Technology Course Syllabus, Spring 2009 9:30-11:00 a.m. MW
MKTG 3710.001, Marketing Research and Information Technology Course Syllabus, Spring 2009 9:30-11:00 a.m. MW Instructor: David G. Taylor Office BA 233 E-mail (preferred contact): david.taylor@unt.edu Phone:
More informationManagement 3050 Y Human Resource Management
Management 3050 Y Human Resource Management Summer 1 2013 Course Outline Saturdays / 9:00 11: 50 am & 1:00 3:50 PM / Room S4019 INSTRUCTOR OFFICE HOURS COURSE MATERIALS Required Textbook: Mali Mansouri
More informationTexas A&M University-Commerce Syllabus Accounting Information Systems - Acct 326.01W & 326.02W
Texas A&M University-Commerce Syllabus Accounting - Acct 326.01W & 326.02W Course Time and Location: Instructor: E-mail: Phone: Office Hours: Online Annette Taggart, MBA, CPA annette.taggart@tamuc.edu
More informationMKTG3000: Mobile Marketing and Analytics
MKTG3000: Mobile Marketing and Analytics Fall 2014, T/Th 11:00am to 12:15 pm, Room 116 Friday Building Dr. Jared Hansen, Department of Marketing, Belk College of Business, Office: 250B Friday, Email: jared.hansen@uncc.edu,
More informationMIS 426: Management Information Systems
MIS 426: Management Information Systems COURSE SYLLABUS: Spring 2015 01 E Instructor: Dr. Bo Han Email Address: bo.han@tamuc.edu To protect your academic privacy, please always send me emails from your
More informationApplied Network Security Course Syllabus Spring 2015
Course Syllabus Spring 2015 Course Information Instructor: Dr. Mike Jochen Phone: 570.422.3036 Email: mjochen@esu.edu Office: 337 SCITECH Building Office Hours: Mon 5:15 7:00 p.m. Weds 5:45 7:00 p.m. Tues/Thurs
More informationITIL 2011 Service Design Certification Program - 3 Days
ITIL 2011 Service Design Certification Program - 3 Days Program Overview ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management
More informationIT Service Management
IT Service Management Bi-Monthly Awareness Building 9/9/11 1 IT Service Management FY12 Goals As a result of: 2011 Process Maturity Assessment ITSM Steering Committee Input Requirements of other OCIO Blue
More informationDigital Communication Southwest College
Digital Communication Southwest College ARTC 1317 0080 Design Communication I CRN 76410 Fall 2015 West Loop Center - Room 131 5:30 pm - 9:45 pm Monday 2 hrs. Lecture (32 hrs.) / 3 hrs. External (48 hrs.)
More informationBUAD 310 Applied Business Statistics. Syllabus Fall 2013
! BUAD 310 Applied Business Statistics Syllabus Fall 2013 Instructor: Gourab Mukherjee TA: Pallavi Basu Office: HOH 14 Office Hours: Tuesday and Wednesday 10AM-12 PM (location TBA) Office Hours: Tuesday
More informationMIS 424 COURSE OUTLINE
UNIVERSITY OF ALBERTA School of Business DEPARTMENT OF ACCOUNTING & MIS MIS 424 COURSE OUTLINE Course website: http://courses.bus.ualberta.ca/mis424-mullaly/ Instructor: Mark Mullaly Term II, 2004/2005
More informationMAN 4301 HUMAN RESOURCES MANAGEMENT. MAN 4301-RVC (22055) & MAN 4301-RPC (22056) Human Resources Management Online Course Jan 11, 2016- Apr 30, 2016
MAN 4301 HUMAN RESOURCES MANAGEMENT MAN 4301-RVC (22055) & MAN 4301-RPC (22056) Human Resources Management Online Course Jan 11, 2016- Apr 30, 2016 GENERAL INFORMATION Instructor: Juan L. Pujol Phone:
More informationQMB 3302 - Business Analytics CRN 82361 - Fall 2015 W 6:30-9:15 PM -- Lutgert Hall 2209
QMB 3302 - Business Analytics CRN 82361 - Fall 2015 W 6:30-9:15 PM -- Lutgert Hall 2209 Rajesh Srivastava, Ph.D. Professor and Chair, Department of Information Systems and Operations Management Lutgert
More informationDistance Education Learning Resources Unit Document Title: Online Course Review Checklist Last Updated: July 17, 2013 by the DE Office Draft Final
Distance Education Learning Resources Unit Document Title: Online Course Review Checklist Last Updated: July 17, 2013 by the DE Office Draft Final Section 1: Course Overview and Introduction Addresses
More informationWELCOME TO EASTERN IOWA COMMUNITY COLLEGE
WELCOME TO EASTERN IOWA COMMUNITY COLLEGE COLLEGE COURSE WORK IS THAT DIFFERENT THAN HIGH SCHOOL COURSE WORK? Your expectations are the same as other college students Your course syllabus will let you
More informationUniversity of Central Oklahoma Spring 2012 Undergraduate Course Syllabus. "Transforming Academic Excellence into Professional Competence"
University of Central Oklahoma Spring 2012 Undergraduate Course Syllabus "Transforming Academic Excellence into Professional Competence" Course Information Course Title: Careers and Technologies in Criminal
More informationIs ITIL All Theory and No Practice?
Is ITIL All Theory and No Practice? Carolyn M. Hennings PMP, IT Service Manager ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered
More informationCOURSE SYLLABUS PHILOSOPHY 001 CRITICAL THINKING AND WRITING SPRING 2012
1 COURSE SYLLABUS PHILOSOPHY 001 CRITICAL THINKING AND WRITING SPRING 2012 All students are required to read and have a thorough understanding of the syllabus. Any questions or concerns need to be addressed
More informationPH 312: Topics in Public Health (Online) Introduction to Public Health Preparedness 1.0 Credit Spring Quarter 2015 March 31, 2015 June 9, 2015
PH 312: Topics in Public Health (Online) Introduction to Public Health Preparedness 1.0 Credit Spring Quarter 2015 March 31, 2015 June 9, 2015 Instructors/TAs: Role: Contact information: Office hours:
More informationAustralian School of Business School of Information Systems, Management and Technology
Australian School of Business School of Information Systems, Management and Technology INFS4862/OPMG 5820 BUSINESS PROCESS IMPROVEMENT AND QUALITY CONTROL COURSE OUTLINE SEMESTER 2, 2010 TABLE OF CONTENTS
More informationINDUSTRIAL-ORGANIZATIONAL PSYCHOLOGY
INDUSTRIAL-ORGANIZATIONAL PSYCHOLOGY Psychology 375 Pre-session Summer 2011 Location: McClelland, Rm 122 M-F 1-3:50PM Instructor: Beatriz Alvarado, M.A. Office: Psychology, Rm.??? e-mail: alvarado@email.arizona.edu
More informationAMBERTON UNIVERSITY e-course SYLLABUS
MGT6177.E1 Human Resource Management SPRING 2016 PROFESSOR INFORMATION: Name: Dr. Deborah Hill, MPPA Phone Number: 972-279-6511 ext. 214 Email Address: DHill@Amberton.edu AMBERTON UNIVERSITY e-course SYLLABUS
More informationSOC 318-- URBAN SOCIOLOGY & ANTHROPOLOGY SECTION 01W-- CRN # 21414 COURSE SYLLABUS: SPRING 2013 COURSE INFORMATION
SOC 318-- URBAN SOCIOLOGY & ANTHROPOLOGY SECTION 01W-- CRN # 21414 COURSE SYLLABUS: SPRING 2013 Instructor: Dr. Jiaming Sun Virtual Office at ecollege: 24/7 or by appointement Office Phone: 903-886-5322
More informationCOLLIN COLLEGE COURSE SYLLABUS
COURSE NUMBER: ITMT 2451 XA7 COLLIN COLLEGE COURSE SYLLABUS COURSE TITLE: WINDOWS SERVER 2008 ADMINISTRATOR COURSE DESCRIPTION: Knowledge and skills for the entry-level server administration or information
More informationWashington State University Health Sciences Pharmaceutical Sciences Graduate Program
077 Revised - Rec'd 10/14/2015 PharmSci 577 Introduction to Research Fall 2015 Washington State University Health Sciences Pharmaceutical Sciences Graduate Program Course Title: Introduction to Research
More informationCOURSE SYLLABUS & OUTLINE. X 466 Consumer Market Research (Online)
COURSE SYLLABUS & OUTLINE Course Title: Quarter: Instructor: Meeting Times: Location: Office Hours: X 466 Consumer Market Research (Online) Fall 2012, Reg#Y6495 Keith Gosselin Five modules, each one beginning
More informationITIL Service Lifecycle: Service Operation
Certification ITIL Service Lifecycle: Service Operation ITIL Intermediate Qualification: Service Operation certificate Prerequisites ITIL Foundation Certification (v3 or newer) required Two years of relevant
More informationAMBERTON UNIVERSITY e-course SYLLABUS
MGT4495.E1 Project Management Foundations WINTER 2016 AMBERTON UNIVERSITY e-course SYLLABUS PROFESSOR INFORMATION: Name: Jim Stafford Phone Number: 972-279-6511 ext. 211 Email Address: JStafford@eCmail.Amberton.edu
More informationWAYLAND BAPTIST UNIVERSITY VIRTUAL CAMPUS SCHOOL OF BUSINESS SYLLABUS
WAYLAND BAPTIST UNIVERSITY VIRTUAL CAMPUS SCHOOL OF BUSINESS SYLLABUS 1. Mission Statement: Wayland Baptist University exists to educate students in an academically challenging, learning-focused and distinctively
More informationOTTAWA ONLINE MIS-41464 Project Management
OTTAWA ONLINE MIS-41464 Project Management Course Description Provides theory and application in project planning, implementation, control and completion. Includes network planning, project evaluation
More informationIntroduction to Computer Forensics Course Syllabus Spring 2012
Course Information Course Syllabus Spring 2012 Instructor: Dr. Mike Jochen Phone: 570.422.3036 Email: mjochen@esu.edu Office: 337 SCITECH Building Office Hours: Tues/Thurs 11 a.m. noon Weds 9 a.m. noon
More informationORGL 3322 Ethics, Behavior & Leadership I COURSE SYLLABUS COURSE INFORMATION
ORGL 3322 Ethics, Behavior & Leadership I COURSE SYLLABUS Instructor: Mike Akin Office Location: Online Office Hours: Online or By Appointment University Email Address: Mike.Akin@tamuc.edu COURSE INFORMATION
More informationAlessi, Stephen & Trollip, Standley (2001). Multimedia for Learning: Methods and Development (3rd Edition). Boston: Allyn & Bacon.
Course Title: Instructional Systems Design Course Number: Y75.1010.001 Instructor: Holly Henry Email: hrh2@nyu.edu Online Office Hours: Wednesday 9:15pm-10:15pm and by appointment Course Overview: This
More informationVALDOSTA STATE UNIVERSITY MASTER OF LIBRARY & INFORMATION SCIENCE MLIS 7250 Human Resources Management Fall Semester 2014 Three Credit Hours
VALDOSTA STATE UNIVERSITY MASTER OF LIBRARY & INFORMATION SCIENCE MLIS 7250 Human Resources Management Fall Semester 2014 Three Credit Hours Instructor: Jewel Eller Suddeth, MLIS, MBA Phone: 706-74-5864
More informationSaddleback College. WS 120: Women and Careers. Fall 2011. Syllabus
Saddleback College WS 120: Women and Careers Fall 2011 Syllabus Professor Anne Cox Office: BGS 207 Email: acox@saddleback.edu Tel/Voice Mail: 582-4388 Welcome to the online version of Women and Careers.
More information