Factors Affecting Personal Financial Management Behaviors: Evidence from Vietnam

Size: px
Start display at page:

Download "Factors Affecting Personal Financial Management Behaviors: Evidence from Vietnam"

Transcription

1 Factors Affecting Personal Financial Management Behaviors: Evidence from Vietnam Nguyen Thi Ngoc Mien, University of Economics Ho Chi Minh City, Vietnam. Tran Phuong Thao, University of Economics Ho Chi Minh City, Vietnam. Abstract This study investigates factors affecting personal financial management behaviors by examining the relationships among four factors including personal financial attitude, financial knowledge, locus of control and financial management behaviors. The research model is examined by using a survey approach on the youth in Vietnam. In the paper, Cronbach s alpha, exploratory factor analysis and confirmatory factor analysis were used to test measurement scale while the structural equation modeling is used for measuring the relationships. The findings suggest that, all three key factors have direct effects on financial management behaviors, in which they explained 62.1% of the variance of financial management behaviors of respondents. Financial attitude and financial knowledge significantly positive relate to financial management behaviors. Besides, the person who has more external locus of control leads worse financial management behaviors. In addition, the results do not support for the indirect effect of financial knowledge on financial management behavior through locus of control and the moderated role of financial knowledge on the relationship between financial attitude and financial management behavior. These findings could be useful references for related organizations as well as financial institutes that are interested in developing personal financial management in a context of emerging economies like Vietnam. Keywords: financial management behavior, financial attitude, financial knowledge, locus of control 1

2 1. Introduction In recent years, financial management practices of youth have received the increasing attention of a wide range of organizations, such as government agencies, community organizations, college and universities, etc. The youth are growing up in a culture of debt facilitated by expensive lifestyles and easy credit (Dugas, 2001). However, young adults often begin their college careers without ever having been solely responsible for their own personal finance (Borden et al., 2008). It was also pointed out that the young generation rarely practiced basic financial skills, such as budgeting, developing a regular savings plan or planning for long term requirements (Birari and Patil, 2014). They also may be unprepared to effectively manage the psychological costs associated with high debt; for example, increased levels of stress and decreased levels of psychological wellbeing (Norvilitis and Santa, 2002). Known as an emerging economy, the Vietnam s yearly per capita income has been estimated to reach USD1.960, which is ranked at the 166 position in the world (Vietnamnet, 2013). The rate of saving on income in Vietnam is 13 to 14 percent, which is rather low compared to other East Asian countries. Moreover, according to the survey of Department of Education and Training, Save the Children, one third of Vietnamese students questioned thought the amounts were less than they needed for their daily expenditure (Vietnamnet, 2012). The survey also revealed that the most allowances were spent on clothing, cosmetics, cinema tickets and on eating in salubrious restaurants as a way of showing how well off they were. This situation proves that the young do not have abilities to plan for their spending in meeting their day-to-day financial obligations. These poor financial behaviors will have consequential, detrimental, and negative effect on their lives at home and work. In the literature, there are many studies investigating the relationship between personal financial management behavior and personal characteristics such as financial knowledge (Ibrahim and Alqaydi, 2013; Robb and Sharpe, 2009), financial attitude (Dowling et al., 2009; Shime et al., 2009) and locus of control (Falahati and Paim, 2012; Britt et al., 2013). However, such studies in the Vietnamese context is limited, particularly studies towards young people (Le et al., 2009). Therefore, the objective of this study is to examine the relationship among financial knowledge, financial attitudes, and locus of control in explaining personal financial management behavior among the youth in Vietnam. The paper covers 5 sections. Section 2 is a review of related literature. Section 3 shows methodology. Section 4 indicates results and discussion. The final section is conclusions and recommendations. 2

3 2. Literature Review 2.1 Personal Financial Management Behavior Financial management behavior is considered one of the key concepts on the financial discipline. Many definitions are given with regarding to this concept, for example, Horne and Wachowicz (2002) propose financial management behavior as the determination, acquisition, allocation, and utilization of financial resources, usually with an overall goal in mind while Weston and Brigham (1981) describe financial management behavior as an area of financial decision-making, harmonizing individual motives and enterprise goals. Joo (2008) indicates that effective financial management behavior should improve financial well-being positively and failure to manage personal finances can lead to serious long term, negative social and societal consequences. Thus, financial management is mainly concerned with the effective funds management. Failure in managing an individual s finance can lead serious long-term consequences not only for that person but also for enterprise, society (Ismail et al., 2011). Hence, personal financial management behavior has received an increasing concern of researchers in recent years. In the study by Deacon and Firebaugh (1988), personal financial management is defined as the set of behaviors performed regarding the planning, implementing, and evaluating involved in the areas of cash, credit, investments, insurance and retirement and estate planning. Xiao and Dew (2011) take into account the personal financial management with regard to cash flow, credit, saving and investing management. There are many studies in Vietnam before which examining only one dimension of financial management behavior such as credit card (Nguyen and Lai, 2013; Vuong and Nguyen, 2013) or saving (Gries and Ha, 2014). However, measuring many different domains of financial management behavior is important because each domain has a serious role (Xiao and Dew, 2011). This study expands on the studies before in finding out factors affecting on financial management behavior in general. The conceptual model of this study is supported by two foundational theories including the family resources management model and the theory of planned behavior. The family resource management model, as given by Deacon and Firebauge (1988), shows that decision process includes connected sequences started by inputs and continued by throughput, output and the feedback linking back to the inputs. Parrotta and Johnson (1996) modified that model by defining financial knowledge as the input, financial attitude and financial management behavior as two subsystems of the throughput. This is called financial management conceptual framework to investigate effects of financial knowledge and financial attitude on financial management behavior. In addition, the theory of planned behavior of Ajzen (2002) concludes perceived control over performance of a behavior, which may be perceived by 3

4 some as being similar to locus of control, can account for a considerable variance in actions. In summary, combining the financial resource management model and the theory of planned behavior gives a general view on the relationship between financial behavior and financial attitude, financial knowledge, locus of control. 2.2 Hypothesis Development on Personal Financial Management Behaviors In the literature, several factors are used to examine their relationships with regard to the personal financial management behaviors; however, three critical factors are discussed in many recent studies including financial attitude, personal financial attitude, financial knowledge, locus of control (Dowling et al., 2009; Ibrahim and Alqaydi, 2013; Shime et al., 2009; Britt et al., 2013). As such, this paper suggests several hypotheses on these relationships given as follows: Financial Attitude and Personal Financial Management Behaviors Financial attitude can be considered as the psychological tendency expressed when evaluating recommended financial management practices with some degree of agreement or disagreement (Parrotta and Johnson, 1998). A number of researches have concluded that financial attitudes play an important role in determining a person s financial behavior (Davis and Schumm, 1987; Shih and Ke, 2014). Financial attitudes shape the way people spend, save, hoard, and waste money (Furnham, 1984). Thus, one hypothesis is suggested as follow: Hypothesis 1 (H1): There is a positive relationship between financial attitudes and personal financial management behavior. Financial Knowledge and Personal Financial Management Behaviors The term financial knowledge is defined as sufficient knowledge about facts on personal finance and is the key to personal financial management behaviors (Garman and Forgue, 2006). The importance of financial literacy is obvious as it is typically used as an input to a model that determines the need for financial education and explained variations in behavior and financial outcomes such as savings, investment, and credit behavior (Idris et al., 2013). The relationship of these two variables is conclusive, with all studies find that having financial knowledge does influence individuals to behave in a more financially responsible ways (Robb and Woodyard, 2011; Zakaria et al., 2012). The consumers who are financially knowledgeable are more likely to behave in financially responsible way (Hogarth and Hilgert, 2002). Therefore, this study suggests a following hypothesis: Hypothesis 2 (H2): There is a positive relationship between financial knowledge and personal financial management behavior. Financial Knowledge, Financial Attitudes and Personal Financial Management Behavior Through research in psychology literature, it has been suggested that the magnitude of the attitude behavior relation may be moderated not by attitude accessibility but by other 4

5 correlated factors such as certainty, amount of knowledge, or the attitude s temporal stability (Eagly and Chaiken, 1993). Parrotta and Johnson (1998) find a positive relationship between financial attitudes and financial behaviors. Similarly, Joo and Grable (2004) find that, people with stronger perceptions and positive financial attitudes tend to more successful in financial management. Therefore, the relationship between financial knowledge, financial attitudes and personal financial management behavior is suggested in this study as follows: Hypothesis 3 (H3): Financial knowledge moderates the relationship between financial attitudes and financial management. External Locus of Control and Personal Financial Management Behavior The term locus of control construct is best conceptualized as a person s perception of their place in the world (Rotter, 1966). According to Hellrigel et al. (2010), locus of control refers to the extent to which individuals believe that they can control events which affect them. Locus of control had two dimensions: internal control and external control. Those with an internal locus of control are apt to be goal driven and often than not. External control referred to events such as luck, chance, and fate as being under the control of powerful others (Hoffman et al., 2000). Dessart and Kuylen (1986) found that people who were more external in their orientation were more likely to experience financial difficulties. Tokunaga (1993) reports that the more external the orientation, the more likely were people to use consumer credit unsuccessfully. Perry and Morris (2005) conclude that how people feel about money depends on how they feel about their lives. Locus of control has also been to discriminate between those who save and those who do not, in which savers being internal in orientation than non-savers (Lunt and Livingstone, 1992). From the previous research, the following locus of control hypothesis is proposed in this study: Hypothesis 4 (H4): There is a negative relationship between external locus of control and personal financial management behavior. Financial Knowledge, Locus of Control and Financial Management Behavior Hayes (2006) states that, financial education may be of little value if personal responsibility is not included. Perry and Morris (2005) argue that individuals may not take full advantage of their knowledge or financial resources unless they feel that they control their own destiny. In the research explaining financial behavior for Koreans living in the United States, Grable et al. (2009) find that locus of control mediate the effect of financial knowledge on responsible financial management behavior. The study by Zakaria et al. (2012) finds evidence support for a mediating role of a locus of control on the relationship between financial knowledge and personal financial management behavior. As such, this study proposes a following hypothesis: 5

6 Hypothesis 5 (H5): The relationship between financial knowledge and personal financial management behavior is mediated by locus of control. 2.3 Conceptual Model Based on the above studies, a conceptual model is proposed. Details about the conceptual model and its hypotheses as follows: Financial Attitudes Financial Knowledge H 3 H 1(+) H 2(+) Personal Financial Management Behavior 3. Methodology 3.1 Research Design H 5 H 4 (-) Figure 1: A Conceptual Model In the paper, two phases of study were undertaken in this research: a pilot study and a main survey. The pilot s purpose was to modify and refine the measures. The main survey was used to test the measurement and structural models. In addition, four constructs were examined including personal financial management behavior (FB), financial attitude (FA), financial knowledge (FK), and locus of control (LC). Only FB was second-order constructs, while FA, FK, and LC were first-order constructs. The measurements of constructs are based on prior studies. Specifically, personal financial management behavior was adopted from Xiao and Dew (2011). It includes 12 items, measured participants financial management behaviors in three domains: cash management, savings and investment, and credit management. Sixteen items of Rajna et al. (2011) are used to measure attitude toward finance. Financial knowledge was measured following Perry and Morris (2005), which measured based on individual s self-assessment of knowledge about financial matters. Finally, locus of control was measured by 7 items, adopted from Rotter (1966). Five-point Likert-type scale was used for all items in this study. Details can be seen in the Appendix. External Locus of Control A paper-based questionnaire was developed to collect data to validate the constructs. This questionnaire was firstly developed in English, and was translated into Vietnamese later because English is not well understood by all respondents in Vietnam. It was divided into two parts. The first part of the survey included questions regarding demographic of the 6

7 respondents. The second part contained questionnaire items that measure four constructs in the proposed model. 3.2 Sampling For the pilot test, the initial data was a sample of 64 respondents collected from the population of the youth from 19 to 30 years old. All are living in HCM City. After conducting the pilot test, the survey via questionnaire with 39 items is completed. According to Hair et al. (2010), the sample should be 100 or greater and the minimum sample should have a desired ratio of five observations per item. Hence, the minimum sample size needed for testing overall model was 195. Data were collected using convenience sample method with a structured questionnaire. The study population comprised of the youth who studying or working in Ho Chi Minh City and from 19 to 30 years old. For the study, 400 questionnaires were distributed directly to respondents. After the collection, 307 questionnaires are suitable. The accepted responses must not have more than 30 percents missing value and all answers were not at the same value. 3.3 Research Method The first step in analyzing the data collected is test of reliability by Cronbach s anpha. Exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) were used to test validity of measurement scales. The structural equation model (SEM) had been used as the main method for analyzing the research model to test the hypotheses. To test the moderating effects of knowledge on the relationship between financial attitude and financial management behavior, the multi-group analysis in SEM was conducted. The indirect effect of financial knowledge toward to financial management behavior through locus of control was also tested by using Sobel s test (Sobel, 1982). In addition, for the moderating effect of the financial knowledge, the multiple group analysis is used. Both the SPSS and AMOS package are used to analyze the data. 4. Data Analysis and Results 4.1 Respondents Characteristics Total 307 questionnaires were gathered from the respondents from 19 to 30 years old. Initial analysis of data indicated that gender was represented with 57.3% of respondents were female and 39.4% were male. Age ranged between 19 to 30 years old, with 26.1% of the respondents between 19 and 22 years old, 34.2% of respondents between 23 and 26 years old, and 39.7% from 27 to 30 years old. The academic attainment of the respondents was relative high, only 21.8% of respondents education level under bachelor. 86.1% of the respondents have the income less than 10 million VND per month. This easily to understand in which the respondents of this study are the young who are undergraduates or just start their career. In 7

8 summary, respondents are widely diverse by different gender, age, education level, and career. 4.2 Results on the Relationship between Factors Exploratory Factor Analysis (EFA) Results After run Cronbach s alpha to test validity of variables in the pilot test, although financial attitude variable also had the acceptable Cronbach s alpha, the item total correlation values of almost items were very low. It could be explained that financial attitudes might be a higher order constructs. So, in the main survey, EFA was first run to refine the financial attitude variable. It was modified with four constructs: attitude toward daily financial behavior (FA_FB), attitude toward saving plan (FA_SP), attitude toward financial management (FA_FM) and attitude toward future financial ability (FA_FF). Cronbach s alpha was used to examine reliability of all scales in the main survey. The results indicated that, almost scales (except credit management and attitude toward saving plan) satisfied the requirement of reliability. Three items had low corrected item-total correlation and the Cronbach s alpha if these items deleted increased significantly. So, these items were deleted from the measurement scale. All Cronbach s alpha is higher than 0.6. After testing Cronbach s alpha coefficient, all measures (including financial attitude) were continued to be analyzed by EFA. The KMO value (0.813) is greater than 0.5 which mean the data set is likely to factor well. In addition, Bartlett s test showed the significant value is very small, which indicating that the correlation matrix is significant different from an identity matrix. As result, both acceptances for diagnostic tests confirm that the data are suitable for factor analysis. There were 9 factors which had the eigenvalues more than 1. The extraction sum of squared loading showed that with 9 factors were extracted; it could explain % of the information contained in the original variables Confirmatory Factor Analysis (CFA) Results The distribution of variables showed that, all of them had skewness value within ( to 0.462). The kurtosis value was within ( to 0.693). The data might exhibit slight deviations from normal; however, the absolute values were less than 3.0 for skewness and 10.0 for kurtosis. Measurement model can be estimated using maximum likelihood method evaluate the measurement variables of each construct (Kline, 1998). Financial behavior was comprised of three components: cash management, credit management and saving. The CFA result indicated that the measurement model of financial behavior received an acceptable fit of data: 2 (32) (p-value = < 0.05), CMIN/df = 1.613, CFI =.965 and RMSE =.045. In addition, all factor loading is of this model had value higher than.4 and significant. Hence, the scale had convergent validity. The composite reliability of cash management, credit management and saving management in turn 8

9 were.674,.602 and.759, which satisfied reliability standardize. In general, this model fitted well and had unidimensionality. The CFA result indicated that the measurement model of financial attitude received an acceptable fit of data: 2 (59) (p-value =.000), CFI exceeded.9; RMSEA value was.078 lower than.08. The factor loadings for all items ranged from.520 to.930 and be significant. The composite reliability of attitude toward financial management, attitude toward daily financial behavior, attitude toward saving plan and attitude toward future financial ability in turn were.793,.781,.654 and.806, which satisfied the condition greater than.6. These findings indicated that the scale measuring the components of financial attitude were unidimensional. CFA results showed that, the correlation of each pair of have value ranging from.05 to.45, which significant less than 1, indicating discriminant validity. A saturated model was needed to generate in order to test discriminant validity for all constructs of research model. The Chi-square value of the model was , chi-square normalized by degree of freedom ( 2 /df) was less than 3, and RMSEA value was 0,053. All of the factor loadings for the items were higher than.5 which means these scale had convergent validity. However, the TLI and CFI of the model correspond with.847 and.863. In order to test the discriminant validity, the correlations between the variables need to be considered. SEM analysis result presented that relationships between constructs in research model were different All of the p-values were very small, so the null hypotheses were rejected. Thus, four constructs in this study had discriminant validity. Table 1: Relationships between Constructs Relationship R se(r) 1 - r Critial value p-value LC FA FB FK FK LC FB LC FB FA FK FA Results on Hypothesis Testing The hypotheses H1, H2, H4, and H5 can be tested through the structural model. The standardized coefficient showed that, financial attitude had the strongest effect on personal financial management behavior. The chi-square divided by degree of freedom was less than 3, the RMSEA value equaled to.056 less than.08. However, the CFI and TLI indices were still greater than.8, so the model was able to accept. Figure 2 shows the results of the structural model, including the paths and standardized regression estimations. 9

10 Table 2 was the summary of the results of the hypotheses test. The result showed that regression estimator of relationship between financial attitude and financial behavior was That means a more positive in financial attitude, the more responsible in financial behavior. Thus, this hypothesis was supported. This estimate had p-value =.000 (see in Table 2). Simultaneously, impact of financial attitude was confirmed significantly to financial behavior. Figure 2: SEM Results Regression coefficient of financial knowledge was.348 with the standard error equals.082. The coefficient was greater than 0, which means an increase in financial knowledge would lead an increase in responsibility of personal financial management behavior. Financial knowledge had a significant direct impact on personal financial management behavior (pvalue =.000 was lower than.05). Besides that, financial knowledge had an indirect impact on financial management behavior through locus of control. The coefficient represented for this relationship was Total effect of financial knowledge was.37. Hypothesis 4 assumed that, external locus of control had the negative direct effect on personal financial management behavior. The coefficient was less than 0, which means the hypothesis 4 was supported. The null hypotheses that this coefficient equals 0, or locus of control hadn t effect on personal financial management behavior, was rejected (p-value =.045). Table 2: Result of Hypothesis Testing Hypothesis Path Results Conclusion Coefficient Se c.r p_value H1 FA FB Support H2 FK FB Support H4 LC FB Support H5 FK LC Not support 10

11 Although the effect of financial knowledge on locus of control has insignificant statistic at the significant level.05, this study kept using the Sobel test to examine again whether locus of control was a mediator of the relationship between financial knowledge and personal financial management behavior. The results show that the null hypothesis the indirect effect of financial knowledge on financial management behavior through locus of control is zero was with the p-value was quite high (p-value =.2712). It means that the hypothesis 5 didn t support. 4.4 Results on the Moderating Effects of Financial Knowledge To examine the moderating effect of financial knowledge, the multiple group analysis is applied. Accordingly, two groups of financial knowledge were created. Specifically, high and low financial knowledge group were defined via the median split (3.0) on the knowledge scores calculated as the average of the five items of financial knowledge. High financial knowledge group included respondents had average score higher than 3. On the contrary, low financial knowledge group included respondents had average score lower than 3. From the previous part, financial knowledge didn t have the indirect effect on personal financial management behavior through locus of control, so, this relationship was removed from the full model. Two structural models were test: the variance model and the partial invariance model. In each model, the direct effect of financial knowledge and locus of control were controlled by imposing equality constraints across subgroups. The result for multi-group of general non-restricted model of high financial knowledge and low financial knowledge exhibited that, 2 = , p-value =.000, 2 /df = 1.756, RMSE =.054. The result of partial invariance model showed that, 2 = , p-value =.000, 2 /df = 1.754, RMSE =.054. The estimation of both variance and partial invariance models of two financial knowledge groups, fit the data. Regarding the relationships between the financial attitudes and financial behavior, with one degree of freedom, the restricted model exhibits a non-significant chi-square difference at p-value =.59. In other words, financial knowledge does not moderate the relationship between financial attitudes and financial management. Table 3: The different between Variance and Partial Invariant Model Comparative model 2 Df p-value CMIN/df CFI RMSE Variance Partial invariance Conclusions and Recommendations This study investigates the relationships among financial attitudes, financial knowledge, locus of control and personal financial management behaviors in the sample of

12 Vietnamese young people. Support for the hypothesis indicates that financial attitudes, financial knowledge and locus of control play important roles in explaining financial management behavior (explain 62.1 percent of variance of financial management behavior). Financial attitude and financial knowledge were significantly positive related to financial management behavior. External locus of control had negative effect on financial management behavior. This study also shows that financial attitude, not financial knowledge or selfcontrol, has a substantial influence on practices in financial management. Similar results had also found in some studies such as Parrotta and Johnson (1998) and Joo et al., (2003). These findings might be a key point for educational initiatives to be more aware of the financial attitude role in financial behavior of the young when providing training programs. For the government agencies, especially the Communist Youth Union at universities, the Labor Union at companies, it is advised to organize more financial seminars which aim to remind the young of the importance of responsible financial management behavior. Students, employees must be taught to take responsibility for their actions. These finding also give implications for parents who have children are in college-age. The results give the parents the way to forecast their children financial management tendencies based on their locus of control, knowledge, and attitude. Thereby, they can grasp opportunely financial problems of their children and monitor their college-age children s financial management behavior. Through the structural model and the Sobel test, locus of control mediated role on the relationship between financial knowledge and financial behavior was rejected. Furthermore, the hypothesis that financial knowledge moderates the relationship between financial attitude and financial behavior was not supported in this study. This result did not concur to several studies that confirmed that the attitude behavior moderated by financial knowledge (Baron and Kenny, 1986; Joo and Grable, 2004). It can be explained that financial knowledge in this study measured by self-evaluation of the respondents and it may be bias of their actual financial knowledge. This can be seen a limitation of this study and needed updating in future research. Measurement scales in this research are adapted from previous research and are used to measure in Vietnam. Our findings support and validate of financial management behavior scale suggested by Xiao (2011). Besides that, financial attitude scale suggested by Rajna (2011) was use, but it need to modified a lot to be suitable with data of Vietnam. From the initial scale, financial attitude becomes multiple-dimension variables with four constructs: attitude toward daily financial behavior, attitude toward saving plan, attitude toward financial management and attitude toward future financial ability. This result can be a good reference for future research related to personal financial management behavior. 12

13 References Proceedings of the Second Asia-Pacific Conference on Global Business, Economics, Finance Ajzen, I.,1991. The theory of planned behavior, Organizational Behavior and Human Decision Processes, 50: Baron, R.M., Kenny, D.A., The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations, Journal of Personality and Social Psychology, 51(6): Birari, A., Patil, U., Spending & Saving Habits of Youth in the City of Aurangabad, The SIJ Transactions on Industrial, Financial & Business Management, 2(3): Borden, L. M., Lee, S. A., Serido, J., Collins, D., Changing college students financial knowledge, attitudes, behavior through seminar participation, Journal of Family and Economic Issues, 29(1): Britt, S., CumBie, J.A., Bell, M.M., The influence of locus of control on student financial behavior, College student Journal, 47(1): Deacon, R.E., Firebaugh, F. M., Family resource management: Principles and applications, Toronto: Allyn & Bacon. Dessart, A.M., Kuylen, A.A., The nature, extent, cause and consequence of problematic debt situations, Journal of Consumer Policy, 9(3): Dowling, N.A., Corney, T., Hoiles, L., Financial management practices and money attitudes as determinants of financial problems and dissatisfaction in young male Australian workers, Journal of Financial Counseling and Planning, 20(2): Dugas, C., Debt smothers young Americans, USA Today, 13: 1-2. Eagly, A., Chaiken, S., The psychology of attitudes. Toronto: Harcourt Brace Jovanovich College Falahati, L., Paim, L.H., Toward a framework of determinants of financial management and financial problems among university students, African Journal of Business Management, 5(22): Furnham, A., Many sides of a coin: The psychology of money usage, Personality and Individual Differences, (5)5: Garman, T.E., Forgue, R.E., Personal Finance (8th ed[s]). Boston: Houghton Mifflin Company. Grable, J.E., Park, J., Joo, S., Explaining financial management behavior for Koreans living in the United States, Journal of Consumer Affairs, 43(1): Gries, T., Ha, V.D., Household Savings and Productive Capital Formation in Rural Viet-nam: Insurance vs. Social Network, Modern Economy, 5: Available from 13

14 Hayes, J.V., Money attitudes, economic locus of control, and financial strain among college students. Doctor of philosophy dissertation, Texas Tech University. Hellrigel, D., Slocum, J.W., Woodman, R.W., Organizational behaviour. Mason: South Western Cengage Learning. Hoffman, D.L., Novak, T.P., Schlosser, A., Consumer Control in Online Environments. Working paper, elab, Owen Graduate School of Management, Vanderbilt University. Idris, F.H., Krishnan, K.S.D., Azmi, N., Relationship between financial literacy and financial distress among youths in Malaysia: An empirical study, Malaysian Journal of Society and Space, 9(4): Ibrahim, M.E., Alqaydi, F.R., Financial Literacy, Personal Financial Attitude, and Forms of Personal Debt among Residents of the UAE, International Journal of Economics and Finance, 5(7): Lunt, K.P., Livingstone, M.S., Predicting personal debt and debt repayment: psychological, social and economic determinants, Journal of Economic Psychology, 13(1): Nguyen, M.H., Lai, T.B.T., Factors influence the number of Domestic Banking Card transactions, Financial & Monetary Review, 381(12). Norvilitis, J.M., Santa Maria, P., Credit card debt on college campuses: causes, consequences, and solutions, College Student Journal, 36(3): Parrotta, J.L., Johnson, P.J., The Impact Of Financial Attitudes And Knowledge On Financial Management And Satisfaction Of Recently Married Individuals, Financial Counseling and Planning, 9(2): Perry, V.G., Morris, M.D., Who is control? The role of self-perception, knowledge, and income in explaining consumer financial behavior, Journal of Consumer Affairs, 39(2): Rajna, A., Ezat, W.P.S., Junid, S.A., Moshiri, H., Financial Management Attitude and Practice among the Medical Practitioners in Public and Private Medical Service in Malaysia, International Journal of Business and Management, 6(8): Robb, C.A, Sharpe, D.L., Effect of personal financial knowledge on college students credit card behavior, Journal of Financial Counseling and Planning, 20(1): Robb, C. A., Woodyard, A., Financial knowledge and best practice behavior. Journal of Financial Counseling and Planning, 22(1). Rotter, J., Generalized expectancies for internal versus external control of reinforcement, Psychological Monographs: General and Applied, 80(1): Shih, T. Y., Ke, S. C., Determinates of financial behavior: insights into consumer money attitudes and financial literacy. Service Business, 8(2):

15 Shime, S., Xiao, J. J., Barber, B., Lyons, A., Pathways to life success: A conceptual model of financial well-being for young adults, Journal of Applied Developmental Psychology, 30(6): Sobel. M.E Asymptotic confidence intervals for indirect effects in SEM, Sociological Methodology, 13: Tuoitre., Many credit card owners cannot pay debt (in Vietnamese). Available from VanHorne, J. C., Wachowicz, J. M., Fundamentals of financial management. (11 th ed.). Upper Saddle River York, NJ: Prentice Hall. Vietnamnet., Per capita income in Vietnam reaches almost USD2000 (in Vietnamese). Vietnamnet., How Vietnamese students spend money? (in Vietnamese). Available from Available from /per-capita-income-invietnam-reaches-almost-usd2-000.html. Vuong, D.H.Q, Nguyen, D.P., Factors affecting to card payment s choice: an empirical study of HCM City, Vietnam, International Journal of Case Studies, 3(7): Weston J.F., Brigham E.F., Managerial Finance (7 th ed.). Holt-Saunders. Xiao, J.J, Dew, J., The financial management behavior scale: development and validation, Journal of Financial Counseling and Planning, 22(1): Zakaria, R.H., Jaafar, N.I.M., & Marican, S., Financial Behavior and Financial Position: A Structural Equation Modeling Approach, Middle-East Journal of Scientific Research, 12(10): Appendix Sources of Questionnaire Items Construct Measure items Reference Personal Xiao and financial management behavior (FB) FB1 FB2 FB3 Dew (2011) FB4 FB5 FB6 * FB7 * FB8 FB9 FB10 FB11 FB12 Cash management Comparison shopped when purchasing a product or service Paid all your bills on time Kept a written or electronic record of your monthly expenses Stayed within your budget or spending plan Credit Management Paid off credit card balance in full each month Maxed out the limit on one or more credit cards Made only minimum payments on a loan Saving and Investment Began or maintained an emergency savings fund Saved money from every paycheck Saved for a long-term goal such as a car, education, home Contributed money to a retirement account Bought bonds, stocks, or mutual funds 15

16 Financial Knowledge (FB) Financial Attitude (FA) FK1 FK2 FK3 FK4 FK5 FA1 FA2 FA3 FA4 FA5 * FA6 * FA7 FA8 * FA9 * FA10 FA11 FA12 FA13 * FA14 FA15 FA16 I know about interest rates charged by bank, borrowing rates charged by financial institution. I know about credit ratings done by companies and why it is done. I know about managing personal finance I know how to invest my money in buying shares on the stock market I clearly understand the balance on my bank statement It is important for me to develop a regular pattern of saving and stick to it. I should have written financial goals that help me determine priorities in spending. A written budget is absolutely essential for successful financial management. Each individual should be responsible for his or her own financial wellbeing. Keeping records of financial matters is too time-consuming Saving is not important. As long as I meet monthly payments, there is no need to worry about the length of time it will take me to pay off outstanding debts. It does not matter how much I save as long as I do save I should really concentrate present when managing my finances Financial planning for retirement is not necessary for assuring one's security during old age. It is essential to plan for the possible disability of my wage. Making sure my property is insured against reasonable risks is necessary for successful financial management. Planning is an unnecessary distraction when families are trying to get by today Planning for spending money is essential to successfully managing my life Planning for the future is the best way of getting ahead Thinking about where I will be financially in 5 or 10 years in the future is essential for financial success Perry and Morris (2005) Rajna et al. (2011) Locus of control (LC) LC1 LC2 LC3 * LC4 * LC5 * LC6 LC7 * Item needs to be reversed There is really no way I can solve some of my problems I am being pushed around in my life I can change the important things in my life by myself I can do anything I set my mind on What happens to me in the future depends on me I m helpless in dealing with the problems of life I have little control over the things that happen to me Rotter (1966) 16

Examining the Savings Habits of Individuals with Present-Fatalistic Time Perspectives using the Theory of Planned Behavior

Examining the Savings Habits of Individuals with Present-Fatalistic Time Perspectives using the Theory of Planned Behavior Examining the Savings Habits of Individuals with Present-Fatalistic Time Perspectives using the Theory of Planned Behavior Robert H. Rodermund April 3, 2012 Lindenwood University 209 S. Kingshighway, Harmon

More information

Role of financial stress on relationship between financial problem and financial wellness among Malaysia workers

Role of financial stress on relationship between financial problem and financial wellness among Malaysia workers Vol. 7(20), pp. 1966-1972, 28 May, 2013 DOI: 10.5897/AJBM12.082 ISSN 1993-8233 2013 Academic Journals http://www.academicjournals.org/ajbm African Journal of Business Management Full Length Research Paper

More information

Personal Financial Knowledge and Attitude towards Credit Card Practices among Working Adults in Malaysia

Personal Financial Knowledge and Attitude towards Credit Card Practices among Working Adults in Malaysia International Journal of Business and Social Science Vol. 3 No. 7; April 2012 Personal Financial Knowledge and Attitude towards Credit Card Practices among Working Adults in Malaysia Zuroni Md Jusoh Lim

More information

COMPARISONS OF CUSTOMER LOYALTY: PUBLIC & PRIVATE INSURANCE COMPANIES.

COMPARISONS OF CUSTOMER LOYALTY: PUBLIC & PRIVATE INSURANCE COMPANIES. 277 CHAPTER VI COMPARISONS OF CUSTOMER LOYALTY: PUBLIC & PRIVATE INSURANCE COMPANIES. This chapter contains a full discussion of customer loyalty comparisons between private and public insurance companies

More information

Influence of Tactical Factors on ERP Projects Success

Influence of Tactical Factors on ERP Projects Success 2011 3rd International Conference on Advanced Management Science IPEDR vol.19 (2011) (2011) IACSIT Press, Singapore Influence of Tactical Factors on ERP Projects Success Shahin Dezdar + Institute for International

More information

Chapter VIII Customers Perception Regarding Health Insurance

Chapter VIII Customers Perception Regarding Health Insurance Chapter VIII Customers Perception Regarding Health Insurance This chapter deals with the analysis of customers perception regarding health insurance and involves its examination at series of stages i.e.

More information

CHAPTER 5: CONSUMERS ATTITUDE TOWARDS ONLINE MARKETING OF INDIAN RAILWAYS

CHAPTER 5: CONSUMERS ATTITUDE TOWARDS ONLINE MARKETING OF INDIAN RAILWAYS CHAPTER 5: CONSUMERS ATTITUDE TOWARDS ONLINE MARKETING OF INDIAN RAILWAYS 5.1 Introduction This chapter presents the findings of research objectives dealing, with consumers attitude towards online marketing

More information

Can Personality Be Used to Predict How We Use the Internet?

Can Personality Be Used to Predict How We Use the Internet? July 2002, Vol. 4 Issue 2 Volume 4 Issue 2 Past Issues A-Z List Usability News is a free web newsletter that is produced by the Software Usability Research Laboratory (SURL) at Wichita State University.

More information

Time Management Does Not Matter For Academic Achievement Unless You Can Cope

Time Management Does Not Matter For Academic Achievement Unless You Can Cope DOI: 10.7763/IPEDR. 2014. V 78. 5 Time Management Does Not Matter For Academic Achievement Unless You Can Cope Azura Hamdan 1, Rohany Nasir 1, Rozainee Khairudin 1 and Wan Sharazad Wan Sulaiman 1 1 National

More information

USING MULTIPLE GROUP STRUCTURAL MODEL FOR TESTING DIFFERENCES IN ABSORPTIVE AND INNOVATIVE CAPABILITIES BETWEEN LARGE AND MEDIUM SIZED FIRMS

USING MULTIPLE GROUP STRUCTURAL MODEL FOR TESTING DIFFERENCES IN ABSORPTIVE AND INNOVATIVE CAPABILITIES BETWEEN LARGE AND MEDIUM SIZED FIRMS USING MULTIPLE GROUP STRUCTURAL MODEL FOR TESTING DIFFERENCES IN ABSORPTIVE AND INNOVATIVE CAPABILITIES BETWEEN LARGE AND MEDIUM SIZED FIRMS Anita Talaja University of Split, Faculty of Economics Cvite

More information

An Empirical Study on the Effects of Software Characteristics on Corporate Performance

An Empirical Study on the Effects of Software Characteristics on Corporate Performance , pp.61-66 http://dx.doi.org/10.14257/astl.2014.48.12 An Empirical Study on the Effects of Software Characteristics on Corporate Moon-Jong Choi 1, Won-Seok Kang 1 and Geun-A Kim 2 1 DGIST, 333 Techno Jungang

More information

A Casual Structure Analysis of Smart phone Addiction: Use Motives of Smart phone Users and Psychological Characteristics

A Casual Structure Analysis of Smart phone Addiction: Use Motives of Smart phone Users and Psychological Characteristics A Casual Structure Analysis of Smart phone Addiction: Use Motives of Smart phone Users and Psychological Characteristics Dept. of Social Welfare, BaekSeok Culture University, [email protected] Abstract

More information

Performance appraisal politics and employee turnover intention

Performance appraisal politics and employee turnover intention Performance appraisal politics and employee turnover intention Rusli Ahmad Camelia Lemba Faculty of Cognitive Sciences and Human Development Universiti Malaysia Sarawak [email protected] Wan Khairuzzaman

More information

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220 Studying the Factors Influencing the Relational Behaviors of Sales Department Staff (Case Study: The Companies Distributing Medicine, Food and Hygienic and Cosmetic Products in Arak City) Aram Haghdin

More information

The Performance of Customer Relationship Management System:

The Performance of Customer Relationship Management System: The Performance of Customer Relationship Management System: antecedents and consequences 1 Hyun Gi Hong, 2 Je Ran Chun 1, First Author Dept. Of Business Administration, Cheongju University, [email protected]

More information

Measuring Financial Wellness

Measuring Financial Wellness Measuring Financial Wellness Ann Woodyard, Ph.D., CFP, University of Alabama The poster provided a schematic diagram based on Joo s 2008 definition of financial wellness and discussed the available subjective

More information

Independent t- Test (Comparing Two Means)

Independent t- Test (Comparing Two Means) Independent t- Test (Comparing Two Means) The objectives of this lesson are to learn: the definition/purpose of independent t-test when to use the independent t-test the use of SPSS to complete an independent

More information

in nigerian companies.

in nigerian companies. Information Management 167 in nigerian companies. Idris, Adekunle. A. Abstract: Keywords: Relationship Marketing, Customer loyalty, Customer Service, Relationship Marketing Strategy and Nigeria. Introduction

More information

IMPACT OF CORE SELF EVALUATION (CSE) ON JOB SATISFACTION IN EDUCATION SECTOR OF PAKISTAN Yasir IQBAL University of the Punjab Pakistan

IMPACT OF CORE SELF EVALUATION (CSE) ON JOB SATISFACTION IN EDUCATION SECTOR OF PAKISTAN Yasir IQBAL University of the Punjab Pakistan IMPACT OF CORE SELF EVALUATION (CSE) ON JOB SATISFACTION IN EDUCATION SECTOR OF PAKISTAN Yasir IQBAL University of the Punjab Pakistan ABSTRACT The focus of this research is to determine the impact of

More information

Mobile Stock Trading (MST) and its Social Impact: A Case Study in Hong Kong

Mobile Stock Trading (MST) and its Social Impact: A Case Study in Hong Kong Mobile Stock Trading (MST) and its Social Impact: A Case Study in Hong Kong K. M. Sam 1, C. R. Chatwin 2, I. C. Ma 3 1 Department of Accounting and Information Management, University of Macau, Macau, China

More information

Online International Interdisciplinary Research Journal, {Bi-Monthly}, ISSN 2249-9598, Volume-V, Issue-V, Sept-Oct 2015 Issue

Online International Interdisciplinary Research Journal, {Bi-Monthly}, ISSN 2249-9598, Volume-V, Issue-V, Sept-Oct 2015 Issue Study of Employee Perception towards Performance Appraisal System with Special Reference to Education Sector in Pune City Sunanda Navale Founder Secretary, Sinhgad Technical Education Society, Ambegaon

More information

INTERNAL MARKETING ESTABLISHES A CULTURE OF LEARNING ORGANIZATION

INTERNAL MARKETING ESTABLISHES A CULTURE OF LEARNING ORGANIZATION INTERNAL MARKETING ESTABLISHES A CULTURE OF LEARNING ORGANIZATION Yafang Tsai, Department of Health Policy and Management, Chung-Shan Medical University, Taiwan, (886)-4-24730022 ext.12127, [email protected]

More information

A Study on Customer Orientation as Mediator between Emotional Intelligence and Service Performance in Banks

A Study on Customer Orientation as Mediator between Emotional Intelligence and Service Performance in Banks International Journal of Business and Management Invention ISSN (Online): 2319 8028, ISSN (Print): 2319 801X Volume 2 Issue 5 ǁ May. 2013ǁ PP.60-66 A Study on Customer Orientation as Mediator between Emotional

More information

E-learning: Students perceptions of online learning in hospitality programs. Robert Bosselman Hospitality Management Iowa State University ABSTRACT

E-learning: Students perceptions of online learning in hospitality programs. Robert Bosselman Hospitality Management Iowa State University ABSTRACT 1 E-learning: Students perceptions of online learning in hospitality programs Sungmi Song Hospitality Management Iowa State University Robert Bosselman Hospitality Management Iowa State University ABSTRACT

More information

UNDERSTANDING THE INDEPENDENT-SAMPLES t TEST

UNDERSTANDING THE INDEPENDENT-SAMPLES t TEST UNDERSTANDING The independent-samples t test evaluates the difference between the means of two independent or unrelated groups. That is, we evaluate whether the means for two independent groups are significantly

More information

The Technology Acceptance Model with Online Learning for the Principals in Elementary Schools and Junior High Schools

The Technology Acceptance Model with Online Learning for the Principals in Elementary Schools and Junior High Schools The Technology Acceptance Model with Online Learning for the Principals in Elementary Schools and Junior High Schools RONG-JYUE FANG 1, HUA- LIN TSAI 2, CHI -JEN LEE 3, CHUN-WEI LU 4 1,2 Department of

More information

CHAPTER VI ON PRIORITY SECTOR LENDING

CHAPTER VI ON PRIORITY SECTOR LENDING CHAPTER VI IMPACT OF PRIORITY SECTOR LENDING 6.1 PRINCIPAL FACTORS THAT HAVE DIRECT IMPACT ON PRIORITY SECTOR LENDING 6.2 ASSOCIATION BETWEEN THE PROFILE VARIABLES AND IMPACT OF PRIORITY SECTOR CREDIT

More information

College Students and Financial Stress

College Students and Financial Stress College Students and Financial Stress Blake Mathews, University of Georgia 1 Brenda J. Cude, University of Georgia 2 College students and their finances have been a recent focus for both academic researchers

More information

Journal of Family & Consumer Sciences Education, Vol. 26, No. 1, Spring/Summer, 2008 GENDER AND CREDIT BEHAVIORS AMONG COLLEGE STUDENTS: IMPLICATIONS FOR CONSUMER EDUCATORS Jason M. Carpenter Marguerite

More information

Enhancing Customer Relationships in the Foodservice Industry

Enhancing Customer Relationships in the Foodservice Industry DOI: 10.7763/IPEDR. 2013. V67. 9 Enhancing Customer Relationships in the Foodservice Industry Firdaus Abdullah and Agnes Kanyan Faculty of Business Management, Universiti Teknologi MARA Abstract. Intensification

More information

The Online Banking Usage in Indonesia: An Empirical Study

The Online Banking Usage in Indonesia: An Empirical Study DOI: 10.7763/IPEDR. 2012. V54. 19 The Online Banking Usage in Indonesia: An Empirical Study Sulistyo Budi Utomo 1 + 1 Indonesia School of Economics (STIESIA) Surabaya Abstract. Many Indonesian banks have

More information

The Efficacy of Financial Counseling for College Students

The Efficacy of Financial Counseling for College Students The Efficacy of Financial Counseling for College Students Sonya L. Britt, Kansas State University Fred Fernatt, Kansas State University Jeffrey S. Nelson, Kansas State University Miyoung Yook, Kansas State

More information

Overview of Factor Analysis

Overview of Factor Analysis Overview of Factor Analysis Jamie DeCoster Department of Psychology University of Alabama 348 Gordon Palmer Hall Box 870348 Tuscaloosa, AL 35487-0348 Phone: (205) 348-4431 Fax: (205) 348-8648 August 1,

More information

The Power of Customer Relationship Management in Enhancing Product Quality and Customer Satisfaction

The Power of Customer Relationship Management in Enhancing Product Quality and Customer Satisfaction The Power of Customer Relationship Management in Enhancing Product Quality and Customer Satisfaction Arawati Agus 1 and Za faran Hassan 2+ 1 Graduate School of Business, Universiti Kebangsaan Malaysia,

More information

ANALYSIS OF USER ACCEPTANCE OF A NETWORK MONITORING SYSTEM WITH A FOCUS ON ICT TEACHERS

ANALYSIS OF USER ACCEPTANCE OF A NETWORK MONITORING SYSTEM WITH A FOCUS ON ICT TEACHERS ANALYSIS OF USER ACCEPTANCE OF A NETWORK MONITORING SYSTEM WITH A FOCUS ON ICT TEACHERS Siti Rahayu Abdul Aziz 1, Mohamad Ibrahim 2, and Suhaimi Sauti 3 1 Universiti Teknologi MARA, Malaysia, [email protected]

More information

Additional sources Compilation of sources: http://lrs.ed.uiuc.edu/tseportal/datacollectionmethodologies/jin-tselink/tselink.htm

Additional sources Compilation of sources: http://lrs.ed.uiuc.edu/tseportal/datacollectionmethodologies/jin-tselink/tselink.htm Mgt 540 Research Methods Data Analysis 1 Additional sources Compilation of sources: http://lrs.ed.uiuc.edu/tseportal/datacollectionmethodologies/jin-tselink/tselink.htm http://web.utk.edu/~dap/random/order/start.htm

More information

Issues in Information Systems Volume 16, Issue I, pp. 163-169, 2015

Issues in Information Systems Volume 16, Issue I, pp. 163-169, 2015 A Task Technology Fit Model on e-learning Linwu Gu, Indiana University of Pennsylvania, [email protected] Jianfeng Wang, Indiana University of Pennsylvania, [email protected] ABSTRACT In this research, we propose

More information

Curriculum - Doctor of Philosophy

Curriculum - Doctor of Philosophy Curriculum - Doctor of Philosophy CORE COURSES Pharm 545-546.Pharmacoeconomics, Healthcare Systems Review. (3, 3) Exploration of the cultural foundations of pharmacy. Development of the present state of

More information

American Journal of Business Education February 2010 Volume 3, Number 2

American Journal of Business Education February 2010 Volume 3, Number 2 Gender Differences In Attitudes Toward Computers And Performance In The Accounting Information Systems Class Mary Jane Lenard, Meredith College, USA Susan Wessels, Meredith College, USA Cindi Khanlarian,

More information

EXCHANGE. J. Luke Wood. Administration, Rehabilitation & Postsecondary Education, San Diego State University, San Diego, California, USA

EXCHANGE. J. Luke Wood. Administration, Rehabilitation & Postsecondary Education, San Diego State University, San Diego, California, USA Community College Journal of Research and Practice, 37: 333 338, 2013 Copyright# Taylor & Francis Group, LLC ISSN: 1066-8926 print=1521-0413 online DOI: 10.1080/10668926.2012.754733 EXCHANGE The Community

More information

Financial Knowledge and Best Practice Behavior

Financial Knowledge and Best Practice Behavior Knowledge and Best Practice Behavior Cliff A. Robb and Ann S. Woodyard The current research examines the relationship between personal financial knowledge (both objective and subjective), financial satisfaction,

More information

EFFECT OF ENVIRONMENTAL CONCERN & SOCIAL NORMS ON ENVIRONMENTAL FRIENDLY BEHAVIORAL INTENTIONS

EFFECT OF ENVIRONMENTAL CONCERN & SOCIAL NORMS ON ENVIRONMENTAL FRIENDLY BEHAVIORAL INTENTIONS 169 EFFECT OF ENVIRONMENTAL CONCERN & SOCIAL NORMS ON ENVIRONMENTAL FRIENDLY BEHAVIORAL INTENTIONS Joshi Pradeep Assistant Professor, Quantum School of Business, Roorkee, Uttarakhand, India [email protected]

More information

5.2 Customers Types for Grocery Shopping Scenario

5.2 Customers Types for Grocery Shopping Scenario ------------------------------------------------------------------------------------------------------- CHAPTER 5: RESULTS AND ANALYSIS -------------------------------------------------------------------------------------------------------

More information

A revalidation of the SET37 questionnaire for student evaluations of teaching

A revalidation of the SET37 questionnaire for student evaluations of teaching Educational Studies Vol. 35, No. 5, December 2009, 547 552 A revalidation of the SET37 questionnaire for student evaluations of teaching Dimitri Mortelmans and Pieter Spooren* Faculty of Political and

More information

Does Trust Matter to Develop Customer Loyalty in Online Business?

Does Trust Matter to Develop Customer Loyalty in Online Business? Does Trust Matter to Develop Customer Loyalty in Online Business? Pattarawan Prasarnphanich, Ph.D. Department of Information Systems, City University of Hong Kong Email: [email protected] Abstract

More information

EVALUATION OF THE EFFECTIVENESS OF ACCOUNTING INFORMATION SYSTEMS

EVALUATION OF THE EFFECTIVENESS OF ACCOUNTING INFORMATION SYSTEMS 49 International Journal of Information Science and Technology EVALUATION OF THE EFFECTIVENESS OF ACCOUNTING INFORMATION SYSTEMS H. Sajady, Ph.D. M. Dastgir, Ph.D. Department of Economics and Social Sciences

More information

Int. J. Pharm. Sci. Rev. Res., 33(2), July August 2015; Article No. 06, Pages: 25-29

Int. J. Pharm. Sci. Rev. Res., 33(2), July August 2015; Article No. 06, Pages: 25-29 Research Article *A.R.Shanmuga Priya, **R.Krishnaraj, ***M.Chitra *Assistant Professor, Faculty of Management, SRM University, Kattankulathur, Kancheepuram, Tamil Nadu, India. **Assistant Professor, Faculty

More information

PERCEPTION OF SENIOR CITIZEN RESPONDENTS AS TO REVERSE MORTGAGE SCHEME

PERCEPTION OF SENIOR CITIZEN RESPONDENTS AS TO REVERSE MORTGAGE SCHEME CHAPTER- V PERCEPTION OF SENIOR CITIZEN RESPONDENTS AS TO REVERSE MORTGAGE SCHEME 5.1 Introduction The present study intended to investigate the senior citizen s retirement planning and their perception

More information

CHAPTER-III CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AT COMMERCIAL BANKS. performance of the commercial banks. The implementation of the CRM consists

CHAPTER-III CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AT COMMERCIAL BANKS. performance of the commercial banks. The implementation of the CRM consists 71 CHAPTER-III CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AT COMMERCIAL BANKS The implementation of the CRM is essential to establish a better performance of the commercial banks. The implementation of the

More information

Factors Influencing Individual Investor Behavior: An Empirical Study of the Vietnamese Stock Market

Factors Influencing Individual Investor Behavior: An Empirical Study of the Vietnamese Stock Market American Journal of Business and Management Vol. 3, No. 2, 2014, 77-94 DOI: 10.11634/216796061403527 Factors Influencing Individual Investor Behavior: An Empirical Study of the Vietnamese Stock Market

More information

A REVIEW OF SCALE DEVELOPMENT PRACTICES IN NONPROFIT MANAGEMENT AND MARKETING

A REVIEW OF SCALE DEVELOPMENT PRACTICES IN NONPROFIT MANAGEMENT AND MARKETING Walter Wymer, Helena Maria Baptista Alves 143 Walter Wymer, Helena Maria Baptista Alves, A Review of Scale Development Practices in Nonprofit Management and Marketing, Economics & Sociology, Vol. 5, No

More information

T-test & factor analysis

T-test & factor analysis Parametric tests T-test & factor analysis Better than non parametric tests Stringent assumptions More strings attached Assumes population distribution of sample is normal Major problem Alternatives Continue

More information

The Online Journal of New Horizons in Education Volume 3, Issue 3

The Online Journal of New Horizons in Education Volume 3, Issue 3 Undergraduates Who Have a Lower Perception of Controlling Time Fail To Adjust Time Estimation Even When Given Feedback Yoshihiro S. OKAZAKI [1], Tomoya IMURA [2], Masahiro TAKAMURA [3], Satoko TOKUNAGA

More information

College Students Knowledge and Use of Credit

College Students Knowledge and Use of Credit College Students Knowledge and Use of Credit Joyce E. Jones 1 Results from this exploratory study of incoming college freshmen indicated many students already had access to credit or had acquired debt.

More information

Conceptualising and Modelling Virtual Experience for the Online Retailer: The 3D Technology

Conceptualising and Modelling Virtual Experience for the Online Retailer: The 3D Technology Conceptualising and Modelling Virtual Experience for the Online Retailer: The 3D Technology INTRODUCTION Previous studies (e.g., Jiang & Benbasat, 2005; Algharabat & Dennis, 2010 a, b, c) regarding online

More information

SEYED MEHDI MOUSAVI DAVOUDI*; HAMED CHERATI**

SEYED MEHDI MOUSAVI DAVOUDI*; HAMED CHERATI** THE LINK BETWEEN INFORMATION TECHNOLOGY ALIGNMENT AND FIRMS FINANCIAL AND MARKETING PERFORMANCE: A QUESTIONNAIRE SURVEY IN IRAN S MANUFACTURING COMPANIES ABSTRACT SEYED MEHDI MOUSAVI DAVOUDI*; HAMED CHERATI**

More information

Calculating, Interpreting, and Reporting Estimates of Effect Size (Magnitude of an Effect or the Strength of a Relationship)

Calculating, Interpreting, and Reporting Estimates of Effect Size (Magnitude of an Effect or the Strength of a Relationship) 1 Calculating, Interpreting, and Reporting Estimates of Effect Size (Magnitude of an Effect or the Strength of a Relationship) I. Authors should report effect sizes in the manuscript and tables when reporting

More information

Technology Complexity, Personal Innovativeness And Intention To Use Wireless Internet Using Mobile Devices In Malaysia

Technology Complexity, Personal Innovativeness And Intention To Use Wireless Internet Using Mobile Devices In Malaysia International Review of Business Research Papers Vol.4 No.5. October-November 2008. PP.1-10 Technology Complexity, Personal Innovativeness And Intention To Use Wireless Internet Using Mobile Devices In

More information

Behavioural Aspects of ERP System of an Indian Steel Manufacturing Industry

Behavioural Aspects of ERP System of an Indian Steel Manufacturing Industry 10 Behavioural Aspects of ERP System of an Indian Steel Manufacturing Industry Dr. Shyam Prasad* Interaction between people, processes, data and technology is broadly referred to as Information System

More information

www.engineerspress.com

www.engineerspress.com www.engineerspress.com Volume: 1 Issue: 6 Pages: 101-112 Analyzing the Effects of Electronic Human Resource Management on the Talent Management Strategies (Medical University of Isfahan as a Case Study)

More information

SEM Analysis of the Impact of Knowledge Management, Total Quality Management and Innovation on Organizational Performance

SEM Analysis of the Impact of Knowledge Management, Total Quality Management and Innovation on Organizational Performance 2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com SEM Analysis of the Impact of Knowledge Management, Total Quality Management and Innovation

More information

CREDIT CARD USE AND COMPULSIVE BUYING AMONG COLLEGE STUDENTS. Jeremy Wethington & Bailey Harper

CREDIT CARD USE AND COMPULSIVE BUYING AMONG COLLEGE STUDENTS. Jeremy Wethington & Bailey Harper CREDIT CARD USE AND COMPULSIVE BUYING AMONG COLLEGE STUDENTS Jeremy Wethington & Bailey Harper Financial stability is very important especially for college students who are just starting out on their own.

More information

Mediation of Computerized Accounting System (CAS) Adoption on Relationship Between Environmental Uncertainty and Organizational Performance

Mediation of Computerized Accounting System (CAS) Adoption on Relationship Between Environmental Uncertainty and Organizational Performance Journal of Modern Accounting and Auditing, ISSN 1548-6583 June 2013, Vol. 9, No. 6, 747-755 D DAVID PUBLISHING Mediation of Computerized Accounting System (CAS) Adoption on Relationship Between Environmental

More information

Kittipat Laisasikorn Thammasat Business School. Nopadol Rompho Thammasat Business School

Kittipat Laisasikorn Thammasat Business School. Nopadol Rompho Thammasat Business School A Study of the Relationship Between a Successful Enterprise Risk Management System, a Performance Measurement System and the Financial Performance of Thai Listed Companies Kittipat Laisasikorn Thammasat

More information

Financial literacy. Australians understanding money

Financial literacy. Australians understanding money Financial literacy Australians understanding money Financial literacy Australians understanding money Commonwealth of Australia 2007 ISBN: 0 642 74410 6 This work is copyright. Apart from any use as permitted

More information

Estimating a Model of Subjective Financial Well-Being among College Students

Estimating a Model of Subjective Financial Well-Being among College Students Estimating a Model of Subjective Financial Well-Being among College Students Mohamad Fazli Sabri Leila Falahati Department of Resource Management & Consumer Studies Faculty of Human Ecology Universiti

More information

Impact of Customer Relationship Management of Hotel (A Case study Umaid Bhwan)

Impact of Customer Relationship Management of Hotel (A Case study Umaid Bhwan) Impact of Customer Relationship Management of Hotel (A Case study Umaid Bhwan) Dr. Tauseef Ahmad Jai Narain Vays University Department of accounting Dr. Omar A.A. Jawabreh Department of Tourism and Hotels

More information

The Relationships between Perceived Quality, Perceived Value, and Purchase Intentions A Study in Internet Marketing

The Relationships between Perceived Quality, Perceived Value, and Purchase Intentions A Study in Internet Marketing The Relationships between Quality, Value, and Purchase Intentions A Study in Internet Marketing Man-Shin Cheng, National Formosa University, Taiwan Helen Cripps, Edith Cowan University, Australia Cheng-Hsui

More information

Influence of information search on risky investment preferences: Testing a moderating role of income

Influence of information search on risky investment preferences: Testing a moderating role of income 2011 3rd International Conference on Information and Financial Engineering IPEDR vol.12 (2011) (2011) IACSIT Press, Singapore Influence of information search on risky investment preferences: Testing a

More information

Web as New Advertising Media among the Net Generation: A Study on University Students in Malaysia

Web as New Advertising Media among the Net Generation: A Study on University Students in Malaysia Web as New Advertising Media among the Net Generation: A Study on University Students in Malaysia Arasu Raman* and Viswanathan Annamalai** Globalization drives a number of opportunities for small to medium

More information

Asian Research Journal of Business Management

Asian Research Journal of Business Management Asian Research Journal of Business Management FACTORS INFLUENCING ONLINE TRADING ADOPTION: A STUDY ON INVESTORS ATTITUDE IN GREATER VISAKHAPATNAM CITY Dr. Krishna Mohan Vaddadi 1 & Merugu Pratima 2 * 1

More information

LIST OF TABLES. 4.3 The frequency distribution of employee s opinion about training functions emphasizes the development of managerial competencies

LIST OF TABLES. 4.3 The frequency distribution of employee s opinion about training functions emphasizes the development of managerial competencies LIST OF TABLES Table No. Title Page No. 3.1. Scoring pattern of organizational climate scale 60 3.2. Dimension wise distribution of items of HR practices scale 61 3.3. Reliability analysis of HR practices

More information

Descriptive Statistics

Descriptive Statistics Descriptive Statistics Primer Descriptive statistics Central tendency Variation Relative position Relationships Calculating descriptive statistics Descriptive Statistics Purpose to describe or summarize

More information

DOES ONLINE TRADING AFFECT INVESTORS TRADING INTENTION? Ya-Hui Wang, National Chin-Yi University of Technology

DOES ONLINE TRADING AFFECT INVESTORS TRADING INTENTION? Ya-Hui Wang, National Chin-Yi University of Technology The International Journal of Business and Finance Research VOLUME 8 NUMBER 5 2014 DOES ONLINE TRADING AFFECT INVESTORS TRADING INTENTION? Ya-Hui Wang, National Chin-Yi University of Technology ABSTRACT

More information

CHAPTER 5 COMPARISON OF DIFFERENT TYPE OF ONLINE ADVERTSIEMENTS. Table: 8 Perceived Usefulness of Different Advertisement Types

CHAPTER 5 COMPARISON OF DIFFERENT TYPE OF ONLINE ADVERTSIEMENTS. Table: 8 Perceived Usefulness of Different Advertisement Types CHAPTER 5 COMPARISON OF DIFFERENT TYPE OF ONLINE ADVERTSIEMENTS 5.1 Descriptive Analysis- Part 3 of Questionnaire Table 8 shows the descriptive statistics of Perceived Usefulness of Banner Ads. The results

More information

Usefulness of expected values in liability valuation: the role of portfolio size

Usefulness of expected values in liability valuation: the role of portfolio size Abstract Usefulness of expected values in liability valuation: the role of portfolio size Gary Colbert University of Colorado Denver Dennis Murray University of Colorado Denver Robert Nieschwietz Seattle

More information

Credit Card Debt and Compulsive Buying. Bailey Harper. Indiana University Southeast

Credit Card Debt and Compulsive Buying. Bailey Harper. Indiana University Southeast Credit Card Debt and Compulsive Buying Bailey Harper Indiana University Southeast 2 Abstract Financial stability is very important especially for college students who are just starting out on their own.

More information

Dept. of Commerce and Financial Studies, Bharathidasan University, Tiruchirappalli, India. Pentecost University, Accra, Ghana

Dept. of Commerce and Financial Studies, Bharathidasan University, Tiruchirappalli, India. Pentecost University, Accra, Ghana Investors Attitude on Stock Selection 1 E. Bennet, 2 Dr. M. Selvam, 3 Eva Ebenezer, 4 V. Karpagam, 5 S. Vanitha 1,2,4,5 Dept. of Commerce and Financial Studies, Bharathidasan University, Tiruchirappalli,

More information

Constructing a Technology Readiness Scale for Sports Center RFID Door Security System Users

Constructing a Technology Readiness Scale for Sports Center RFID Door Security System Users Constructing a Technology Readiness Scale for Sports Center RFID Door Security System Users Mu-Cheng Wu, National Chin-Yi University of Technology, Taiwan Chao-Chien Chen, Asia University, Taiwan Chih-Hung

More information

THE INFLUENCE OF MARKETING INTELLIGENCE ON PERFORMANCES OF ROMANIAN RETAILERS. Adrian MICU 1 Angela-Eliza MICU 2 Nicoleta CRISTACHE 3 Edit LUKACS 4

THE INFLUENCE OF MARKETING INTELLIGENCE ON PERFORMANCES OF ROMANIAN RETAILERS. Adrian MICU 1 Angela-Eliza MICU 2 Nicoleta CRISTACHE 3 Edit LUKACS 4 THE INFLUENCE OF MARKETING INTELLIGENCE ON PERFORMANCES OF ROMANIAN RETAILERS Adrian MICU 1 Angela-Eliza MICU 2 Nicoleta CRISTACHE 3 Edit LUKACS 4 ABSTRACT The paper was dedicated to the assessment of

More information

The Effect of Perceived Value on Customer Loyalty in a Low-Priced Cosmetic Brand of South Korea: The Moderating Effect of Gender

The Effect of Perceived Value on Customer Loyalty in a Low-Priced Cosmetic Brand of South Korea: The Moderating Effect of Gender , pp.40-44 http://dx.doi.org/10.14257/astl.2015.114.08 The Effect of Perceived Value on Customer Loyalty in a Low-Priced Cosmetic Brand of South Korea: The Moderating Effect of Gender Ki-Han Chung 1, Ji-Eun

More information

Knowledge Management and Organizational Learning in Food Manufacturing Industry

Knowledge Management and Organizational Learning in Food Manufacturing Industry Proceedings Book of ICEFMO, 2013, Malaysia Handbook on the Economic, Finance and Management Outlooks ISBN: 978-969-9347-14-6 Knowledge Management and Organizational Learning in Food Manufacturing Industry

More information

Assessing Employee Satisfaction at the Zimbabwe Open University

Assessing Employee Satisfaction at the Zimbabwe Open University Assessing Employee Satisfaction at the Zimbabwe Open University Daniel Ndudzo Zimbabwe Open University, Harare, Zimbabwe ABSTRACT This study assesses employee satisfaction at the Zimbabwe Open University.

More information

FACTORS AFFECTING EMPLOYEE PERFORMANCE EVALUATION IN HAMEDAN HEALTH NETWORKS

FACTORS AFFECTING EMPLOYEE PERFORMANCE EVALUATION IN HAMEDAN HEALTH NETWORKS FACTORS AFFECTING EMPLOYEE PERFORMANCE EVALUATION IN HAMEDAN HEALTH NETWORKS Najafi L. 1, Nasiripour A.A. 1, *Tabibi S.J. 1, Ghaffari F. 2, Ahmadi A.M. 3 1 Department of Health Services Management, Science

More information

DAVOOD MEHRJOO a1 AND MANSOOR MIRMOOSAVI b

DAVOOD MEHRJOO a1 AND MANSOOR MIRMOOSAVI b Indian J.Sci.Res. 7 (1): 687-691, 014 ISSN: 0976-876 (Print) ISSN: 50-0138(Online) ELECTRONIC SYSTEM OF HUMAN RESOURCE MANAGEMENT AND EXERCISE OF LEADERSHIP IN HUMAN RESOURCES: A CASE STUDY OF AMIRALMOMENIN

More information

INVESTIGATING BUSINESS SCHOOLS INTENTIONS TO OFFER E-COMMERCE DEGREE-PROGRAMS

INVESTIGATING BUSINESS SCHOOLS INTENTIONS TO OFFER E-COMMERCE DEGREE-PROGRAMS INVESTIGATING BUSINESS SCHOOLS INTENTIONS TO OFFER E-COMMERCE DEGREE-PROGRAMS Jean Baptiste K. Dodor College of Business Jackson State University [email protected] 601-354-1964 Darham S. Rana College

More information

Exploring the Drivers of E-Commerce through the Application of Structural Equation Modeling

Exploring the Drivers of E-Commerce through the Application of Structural Equation Modeling Exploring the Drivers of E-Commerce through the Application of Structural Equation Modeling Andre F.G. Castro, Raquel F.Ch. Meneses and Maria R.A. Moreira Faculty of Economics, Universidade do Porto R.Dr.

More information

THE IMPACT OF USING ACCOUNTING INFORMATION SYSTEMS ON THE QUALITY OF FINANCIAL STATEMENTS SUBMITTED TO THE INCOME AND SALES TAX DEPARTMENT IN JORDAN

THE IMPACT OF USING ACCOUNTING INFORMATION SYSTEMS ON THE QUALITY OF FINANCIAL STATEMENTS SUBMITTED TO THE INCOME AND SALES TAX DEPARTMENT IN JORDAN THE IMPACT OF USING ACCOUNTING INFORMATION SYSTEMS ON THE QUALITY OF FINANCIAL STATEMENTS SUBMITTED TO THE INCOME AND SALES TAX DEPARTMENT IN JORDAN Ahmad Adel Jamil Abdallah, PhD, Assistance Prof. Accounting,

More information

THE IMPORTANCE OF TEACHING PRESENCE IN ONLINE AND HYBRID CLASSROOMS

THE IMPORTANCE OF TEACHING PRESENCE IN ONLINE AND HYBRID CLASSROOMS Allied Academies International Conference page 7 THE IMPORTANCE OF TEACHING PRESENCE IN ONLINE AND HYBRID CLASSROOMS Richard Bush, Lawrence Technological University Patricia Castelli, Lawrence Technological

More information

The Impact of Affective Human Resources Management Practices on the Financial Performance of the Saudi Banks

The Impact of Affective Human Resources Management Practices on the Financial Performance of the Saudi Banks 327 The Impact of Affective Human Resources Management Practices on the Financial Performance of the Saudi Banks Abdullah Attia AL-Zahrani King Saud University [email protected] Ahmad Aref Almazari*

More information

ASSESSING CUSTOMER ORIENTATION IN PUBLIC, NON-PROFIT ORGANIZATIONS: A PROFILE OF OHIO STATE UNIVERSITY EXTENSION. Angel A. Berrio, Graduate Student

ASSESSING CUSTOMER ORIENTATION IN PUBLIC, NON-PROFIT ORGANIZATIONS: A PROFILE OF OHIO STATE UNIVERSITY EXTENSION. Angel A. Berrio, Graduate Student ASSESSING CUSTOMER ORIENTATION IN PUBLIC, NON-PROFIT ORGANIZATIONS: A PROFILE OF OHIO STATE UNIVERSITY EXTENSION Angel A. Berrio, Graduate Student Janet L. Henderson, Associate Professor The Ohio State

More information

The Relationship Between Epistemological Beliefs and Self-regulated Learning Skills in the Online Course Environment

The Relationship Between Epistemological Beliefs and Self-regulated Learning Skills in the Online Course Environment The Relationship Between Epistemological Beliefs and Self-regulated Learning Skills in the Online Course Environment Lucy Barnard Baylor University School of Education Waco, Texas 76798 USA [email protected]

More information

Vol. 4, No. 3 Mar 2013 ISSN 2079-8407 Journal of Emerging Trends in Computing and Information Sciences 2009-2013 CIS Journal. All rights reserved.

Vol. 4, No. 3 Mar 2013 ISSN 2079-8407 Journal of Emerging Trends in Computing and Information Sciences 2009-2013 CIS Journal. All rights reserved. Compatibility and Flexibility of Accounting Information Systems 1 Morteza Ramazani, 2 Akbar Allahyari 1 Management and Accounting Department, Zanjan Branch, Islamic Azad University, Zanjan, Iran 2 Faculty

More information