Winter Conference 2014 Presented By Mark Wingfield Sales Manager PropertyInfo Co., Inc.

Transcription

1 ERM Disaster Recovery and Business Continuity Planning Winter Conference 2014 Presented By Mark Wingfield Sales Manager PropertyInfo Co., Inc.

2 Why Disaster Recovery and Business Continuity Is Critical Growth of ERM(Electronic Records Management) erecording Growth and Acceptance Protection Of County History Perpetuation Of Local Business Liability As Custodians Of The Records It s The Right Thing To Do!

3 Types of Disasters Fire Flood Tornado Nuclear Power Outage Lighting Explosion Internet Loss Cyber Attack Theft Hurricane Pandemic Illness Earthquakes Chemical Spills Terrorist Attack Volcano Server/Hardware Failures Combination Of The Above

4 States In Top Ten For Disasters

5 US Earthquake Zones

6 Disasters By Region

7 Yellowstone's Ash Fallout

8 General Disaster Exposure

9 Drivers Of Increased Disaster Risk

10 What Are You Going To Do When A Disaster Strikes And You Lose Your ERM Systems? Stand Up Please

11 Three Pillars Of True ERM Business Continuity Planning High Availability Onsite Recovery Offsite Recovery

12 The Three Options What's The Difference? Data Backup *Just A Copy Replicated *May Require Extensive Set Up Disaster Recovery *The Ability To Recover Files, Software, And Functionality Quickly Business Continuity *Capability To Continue Business After A Major Disaster.

13 County Level Buy In For Business Continuity Disasters May Be Countywide All Departments Should Participate Leverage Multiple Office Geographic Locations Share Departmental Disaster Plans Identify Shared Resources and Exposure Ask The Hard Questions?

14 Where To Start The Plan Inventory Your ERM Related Processes - Recordation, erecording, Financial Software, Logistical Applications, and Local Stations Software Functions. Don t Have The Oh Yeah Moments. Rank ERM Processes 1. What Is Necessary To Conduct Critical Processes 2. What Can You Do Without Short Term 3. Create A List In Descending Order To Establish Disaster Recovery Sequencing Test Your Existing System Backup Processes

15 The Plan.. Secondary Office Site Identified. *Commencement Date *Details About Office Environment: Power, #Of Stations, Telephony, Internet Access, Printers, Server(s), Scanners, Etc. *Site Contact Details *How The Site Is Invoked And Who Has Authority To Invoke It. Establish A Checklist: Example-How To Access An Application Via The Internet List Of Hardware-With Specifications. PC s, Switches, Severs, Power Supplies, Scanners, Printers, Receipt Printers, Barcode Label Printers, Storage Devices(SAN, NAS, External Storage). Standardize Hardware. List Of All Software, License Versions, #Seats and Updates. Locations of Software Media Identified And Secured. List Of All Office Supplies And Where To Purchase. List Of Hardware Vendors. Office And Cell Numbers.

16 .The Plan List Of Secondary Hardware Vendors In The Event Primary Out. List Of Software Vendor Contacts and Numbers. Contact Info For All Major Entities Utilizing Your Records, Including Searchers, erecorders, Bulk Records Recipients, County Departments, General Public And News Services. Review Network Configuration To Establish Failover Routes Around Affected Areas. List Staff And Staff Family Contact Information. Multiple Copies Of The Continuity Plan Distributed. ERM Disaster Recovery Protocols: Who Does What? Event Order. Internet Provider Info. Contacts and Numbers. Establish Plan Timeline. Test Your Backups! Pull The Plug. Annually test your backups.

17 Redundant Servers VS File Level Backup

18 Virtual Server

19 The Cloud?

20 Key ERM Recovery Points Server Monitoring Services Server Virtualization-One Device With Many Servers Keep Hardware Up To Date. Your Backed Up Software May Not Migrate To New Replacement Hardware. Rotate and Replace Backup Media Minimum Twice A Year. Store All Backup Media Offsite. Fireproof filing cabinets are not an option. Secure Access To Your Server Room Update Virus Protection Regularly List Of Former County Employees and Contact Info Convert All Paper Documents to Digital Form Even If Unindexed Backup Forms And Documents. May Have To Go Back To Paper. Lobby Your County For Backup Power Generators TEST YOUR RECOVERY PLAN!!!!!!!!!!!!!

21 Social Media s Place In Business Continuity 500 Million People On Facebook Computer Weekly States: Three Quarters Of Organizations Will Use Social Media During Crisis Situations Create Employee Only Page Forum For Updates Need To Monitor During Crisis: Friend or Foe Forum PIER: Public Information Emergency Response Initiate Social Media Communication Before A Disaster Strikes

22 Continuity Central Survey: What Social Media Types Used In Business Continuity Planning

23 Top ERM Recovery Mistakes Inadequate Planning Failure To Bring The ERM Providers Into The Planning And Testing Failure To Gain Support Inadequate Recovery Plan Not Having Proper Funding Not Demonstrating Levels Of Effort To Recover

24 Is This YOUR Business Continuity Plan?

25 Don t Be This Guy! It s Not A Matter Of If It s Going To Happen But When It s Going To Happen!

26 Questions? Contact Information Mark Wingfield PropertyInfo Co., Inc. Sales Manager