GE Capital Direct Savings accounts General Terms and Conditions

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1 GE Capital Direct GE Capital Direct Savings accounts General Terms and Conditions If you applied for an account with us before 20 November 2014, these terms and conditions take effect on 20 January If you applied for an account with us on or after 20 November 2014, these terms and conditions take effect immediately.

2 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts 2 Contents Meanings of words... pg 5 Part 1 General Terms...pg 7 1 Opening an account...pg 7 a Availability... pg 7 b Conditions which apply to U.S. persons... pg 7 c Nominated account... pg 7 d Separate account for interest... pg 7 e How to apply... pg 7 f Agreeing to these terms and conditions, interest rates and charges...pg 7 g Account holder(s)... pg 7 h Opening your account... pg 8 i Security on your account... pg 8 j Proceeds of crime and other illegal activity...pg 8 k If we refuse to open your account and reject your initial deposit...pg 8 l Initial deposit... pg 8 m Checking your identity and address and returning money...pg 8 n Your right to cancel... pg 9 o Cancelling your application for an account...pg 9 p Product availability... pg 9 q Accessing and using your account... pg 9 2 Paying money in...pg 9 a Currency... pg 9 b How to pay money to your account... pg 9 c Our account details... pg 9 d BACS, CHAPS, Faster Payments and standing orders... pg 10 e Mistakes in payments by BACS, CHAPS, Faster Payments and standing orders... pg 10 f Limits to BACS, CHAPS and Faster Payments... pg 10 g No cash... pg 10 h No payments from third parties... pg 10 i Mistakes... pg 10 j Money paid in by BACS, CHAPS, Faster Payments, standing order or by transfer from another of your GE Capital Direct savings accounts... pg 10 k Money paid in by cheque... pg 10 3 Joint accounts...pg 10 a Instructions for joint accounts... pg 10 b Future instructions after receiving notice of a dispute... pg 10 c These terms and conditions bind joint holders... pg 10 d Removing a joint account holder... pg 11 e If joint account holders give different instructions... pg 11 f Nominated accounts and separate accounts for interest... pg 11 4 Transactions on your account...pg 11 a Instructions... pg 11 b Changing or cancelling instructions... pg 11 c Payment instructions... pg 11 d Unpaid cheques... pg 11 e The most you can withdraw... pg 11 f Withdrawing money... pg 11 g Viewing details of transactions on your account... pg 11 h Maximum balance... pg 12 i Maximum number of accounts... pg 12 j Refused instructions... pg 12 k Charges... pg 12

3 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts 3 5 Interest...pg 13 a How we calculate interest... pg 13 b Capitalised or remitted interest... pg 13 c Interest payment dates... pg 13 d Interest on maturity... pg 13 e Interest on balances below minimum amounts... pg 13 f How we pay interest... pg 13 g Minimum payment of interest... pg 14 h Time when interest starts to be earned... pg 14 i Interest rates which apply to accounts... pg 14 j Changes to interest rates... pg 14 k Information about interest rates... pg 14 l If you are a non-taxpayer... pg 14 m Yearly interest statements and reclaiming tax deducted... pg 15 n Paying interest after tax... pg 15 o Other taxes, charges, duties, costs and expenses... pg 15 6 Security, fraud and suspending accounts...pg 15 a Username and security details... pg 15 b Telling us about delays, failures and mistakes... pg 15 c Fraud and other unauthorised activity... pg 15 d Reporting and investigating fraud... pg 15 e Suspending your account and transactions... pg 15 f Action after we suspend your account and transactions... pg 15 g Asking for your details... pg 16 h Returned post... pg 16 i Dormant accounts... pg 16 7 Internet banking...pg 16 a Internet banking and address... pg 16 b Security features for internet banking... pg 16 c Internet banking facilities... pg 16 d Computer security... pg 16 e Using public computers... pg 16 f Special computer requirements... pg 16 g Logging off... pg 17 h Charges for access to internet... pg 17 i Interruption and interference... pg 17 j If our website and internet banking services are not available for technical reasons... pg 17 8 Getting information on your account by telephone...pg 17 9 Closing your account...pg 17 a Duration of your account and terms and conditions... pg 17 b If you decide to close your account... pg 17 c Paying you your account balance when you close the account... pg 17 d If you die... pg 17 e If you move outside the United Kingdom... pg 17 f Closing your accounts... pg 18 g Complaints... pg Changes to our terms and conditions...pg 18 a You will not be able to change these terms and conditions... pg 18 b Our rights to change these terms and conditions... pg 18 c Fairness... pg 18 d Notice of changes and your right to close your account... pg 18 e Transferring our rights and responsibilities... pg Data protection...pg 19 a Checking your account opening details... pg 19 b Third party agencies... pg 19 c Using your information... pg 19

4 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts 4 d Processing your personal information... pg 19 e Transferring your personal information abroad... pg 19 f Contacting you about other products and services... pg 19 g Queries regarding our data protection policy... pg Our legal responsibility...pg 20 a Carrying out your payment instructions... pg 20 b Failure to carry out your instructions or not being able to carry out our responsibilities... pg 20 c Our liability for loss or damage... pg 20 d Unauthorised transactions... pg 20 e Time limit for claims... pg 20 f Your responsibility for the first 50 of losses... pg 20 g Your responsibility for unauthorised transactions if you have acted fraudulently or you have failed to keep to these terms or conditions either deliberately or negligently... pg 20 h Your responsibility after you have given us notice... pg 21 i No advisory relationship... pg Set-off...pg General...pg 21 a Changing details... pg 21 b How we may contact you... pg 21 c Power of attorney... pg 21 d Third party service providers... pg 21 e Third party interests... pg 21 f Financial Services Compensation Scheme... pg 21 g Governing law and jurisdiction... pg 21 h Remedies and waivers... pg 22 i The whole agreement... pg 22 j No third party rights... pg 22 k Illegal and invalid conditions... pg 22 l English language... pg 22 m Receipt of notices... pg Complaints...pg 22 a Making a complaint to us... pg 22 b Financial Ombudsman Service... pg 22 Part 2 Framework Terms and Conditions...pg 23 Contacting us... pg 24

5 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts 5 This document contains the general terms and conditions for opening and operating all savings accounts with GE Capital Direct. These general terms and conditions, together with other documentation such as any specific account terms and conditions relating to a particular GE Capital Direct savings account and the product features documentation for any specific account, form a legally binding contract between you and us please see condition 14i below. Before you first open or use a GE Capital Direct savings account, you must accept these general terms and conditions and the other documentation relating to your account as set out in condition 14i below. Please read these documents carefully before deciding whether to accept them. If you apply for a GE Capital Direct savings account jointly with another person, the other person must also agree to keep to these general terms and conditions and the specific account terms and conditions. In these terms and conditions we, us and our means GE Capital Direct and includes any organisation which takes over from us. You, your and account holder means the person or people in whose name the account is opened or their appointed representatives. You may want to print out and keep a copy of these terms and conditions in case you want to check how they apply to your GE Capital Direct account. In certain circumstances, we are allowed to change these terms and conditions. If we do, we will let you know. You can find more details of how and when we can change these terms and conditions in condition 10 below. You can also find these terms and conditions on our website at Meanings of words account account balance account maturity or maturity date account opening details BACS business day CHAPS Faster Payments fixed term account framework terms and conditions general terms and conditions internet banking joint account joint account holder law and regulation list of charges list of interest rates means your savings account with us. means the amount you have in your account. means the last day of the term of your account as specified in your specific account terms and conditions (if applicable) on which the principal amount of your account is due to be repaid to you and on which interest payments will stop. means the information and documents we need from you before we can open your account. means Bankers Automated Clearing Service. means a day other than a Saturday, Sunday or a bank holiday in England. means Clearing House Automated Payment Systems. means the UK banking scheme that allows members and agents to make payments to a bank account on the same day. means an account that has a limited term. means certain key conditions and information relating to the operation of your account and services we provide in relation to your account, as set out in Part 2 of these general terms and conditions. means these general terms and conditions for opening and operating all savings accounts with GE Capital Direct. means the service we provide on our website ( or any other website that we may tell you about. means an account with two account holders. means an account holder of a joint account. means, without any limits, any laws which apply (including statutes, secondary legislation and the common law), any rules or guidance of a governmental body or regulator and any requirement set by a regulator, whether generally or in one or more specific cases. means the leaflets or webpages showing our charges. means the leaflets or webpages showing the current and past interest rates in relation to each savings account that we offer and have previously offered.

6 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts 6 Meanings of words (continued) nominated account means the personal UK bank or building society account in your name which you have given us details of and which you must make payments to and from (except where transfers to and from your other GE Capital Direct savings accounts are permitted). notice account means an account for which you have to provide us with a certain period of notice before making a withdrawal or closing your account. notice period means any minimum period of notice you must give to make a withdrawal from or close your account. If applicable, these periods are set out in the specific account terms and conditions which apply to that account. payment account means an account which is a payment account for the purposes of the Payment Services Regulations and to which certain specific conditions will apply. The specific account terms and conditions for an account will tell you if that account is a payment account. Payment Services Regulations means the Payment Services Regulations 2009 (SI 2009/209). product features documentation receivership order screening checks separate account for interest specific account terms and conditions third party U.S. person username working day written notice your address your postal address means any documentation we give you, or which is available at setting out the features of your account. Examples of this would be your product summary box or Key Features Document provided during the opening of your account. means a UK court order granting someone else the right to operate your account on your behalf. means checks against regulatory, law enforcement and other global lists for sanctioned, prohibited and high-risk persons. means the personal UK bank or building society account in your name which you have given us details of and which is used to receive interest from your account. means the terms and conditions that are specific to your particular type of account. means someone other than you or us. means, for U.S. federal income tax purposes, a person who is a U.S. citizen, a U.S. green card holder or a U.S. resident alien. means the unique username that we issue to each account holder for them to use when operating that account. means a day other than a bank holiday in England. means giving notice by methods including letter, , secured messages and online instructions via the secured facility contained on your account. For some types of notice we may require additional evidence before we can process your instruction. More details can be found at means the UK residential address which we hold for the first named account holder. If the account is held under power of attorney or receivership, it will be any other UK address we are given for that purpose. means the UK postal address which we hold for the first named account holder unless the account is held under power of attorney or receivership. If this is the case, it will be any other UK address we are given for this purpose. Words and expressions in the singular shall, where applicable, include the plural and words and expressions in the plural shall, where applicable, include the singular. Unless otherwise stated, a reference to these terms and conditions shall mean a reference to these general terms and conditions, your specific account terms and conditions, the list of charges and the list of interest rates. Whenever we refer to conditions, we mean the conditions in these general terms and conditions. Whenever we refer to a day (including within the phrase business day and working day ), we mean a period of 24 hours running from midnight to midnight. References to times are to UK time. References to any law or regulation shall be taken as a reference to that law or regulation as it may be or may have been changed or re-enacted. All headings and titles are inserted for convenience only and should not affect the interpretation of these terms and conditions.

7 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts 7 Part 1 General Terms 1 Opening an account a Availability We provide accounts only to individuals aged 18 years or over (unless we say otherwise in specific account terms and conditions), who are resident in the United Kingdom for tax purposes. You must not use your account for business purposes. We will ask you to confirm that you meet these requirements when you apply for your account. No more than two people may apply for each joint account. b Conditions which apply to U.S. persons When you apply for your account, if you are a U.S. person you must confirm this in the Personal Details section of the application. If you are not a U.S. person, we will ask you to confirm that you are not a U.S. person for the purposes of federal income tax in the United States of America and that you are not acting for, or on behalf of, a U.S. person. A false statement or misrepresentation of tax status by a U.S. person could lead to penalties under the law of the United States of America. If you are not a U.S. person and your tax status changes and you become a U.S. person for purposes of federal income tax in the United States of America, you must tell us within 30 days. Once you have told us that you are a U.S. person, we will then give you the declaration and applicable waiver(s) that you need. You must return this declaration and applicable waiver(s) to us within the time we specify. If you do not return the declaration and applicable waiver(s) to us within the specified time, we may close your account or refuse to open an account for you. c Nominated account To operate an account with us you must also have a nominated account. Your nominated account must be capable of receiving BACS, CHAPS and Faster Payments (you can contact your nominated account bank or building society to check this) and any other method of making payments electronically as may be used customarily from time to time. You must give us details of your nominated account when you apply to open your account, or within 30 days of opening your account. If you do not give us details of your nominated account within this time, we may close your account. You may only have one nominated account even if you have more than one account with us. Your nominated account will be used to transfer money to and from your account with us (except where transfers to and from your other GE Capital Direct savings accounts are permitted). You may change your nominated account by sending us written notice. d Separate account for interest Subject to condition 5f1 you may, if you want, have a separate account for interest as well as a nominated account. Your separate account for interest has to be a personal UK bank or building society account in your name. If you have more than one account with us, you may, if you want, have a separate account for interest for each account. You may change your separate account for interest by sending us written notice. e How to apply We will only accept and process applications online at f Agreeing to these terms and conditions, interest rates and charges Before you submit your application, you should: 1. carefully read these general terms and conditions and your specific account terms and conditions, to ensure that you understand and agree to them; and 2. check our list of interest rates and list of charges to ensure you agree to the current interest rate (or rates) and charges which would apply to your account. Our list of interest rates and list of charges can be found on our website. If you do not understand any point please contact our Customer Services Team for further information. g Account holder(s) The account holder(s) will be the person(s) named in the application. After you open your account, you may add or remove account holders by sending us written notice signed by the account holder or by each account holder if there is more than one. However, at all times there must be at least one account holder and no more than two account holders. Each account holder must meet and keep to these general terms and conditions and any applicable specific account terms and conditions.

8 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts 8 h Opening your account If we receive your application for an account on a working day, as long as you have given us all other account opening details the following will apply: 1. If we can confirm your identity and residency using our electronic identification procedure, we will open your account once our screening checks have been completed. 2. If we cannot confirm your identity and residency in this way, we will contact you to tell you that we will need more proof of your identity or residency. We will open your account as soon as possible after we receive your proof, as long as we feel it is satisfactory and once our screening checks have been completed. If we receive your application for an account on a day that is not a working day, we will process your application according to 1 or 2 above on the next working day if you have given us all account opening details. If you have not given us all the account opening details, we will contact you to tell you which details are missing. We will send you an as soon as we have received your application. i Security on your account We will ask you for information which helps us keep your account secure. When you contact us to give instructions on your account, we will ask you for some of this information. We will only accept this information from the account holder or a person with a suitable power of attorney or receivership order of which we have seen the original or a certified true copy. j Proceeds of crime and other illegal activity By agreeing to these terms and conditions, you are confirming to us that any money you pay into your account is not the proceeds of any criminal offence (whether committed by you or by another person) and not otherwise connected to any other type of illegal activity. k If we refuse to open your account and reject your initial deposit We may refuse to open an account if we reasonably think that: 1. you have not given us all of the account opening details; 2. you have failed to give any confirmation that we need from you as part of the process to open your account; 3. any confirmation that you have given is not completely correct; or 4. the new account would mean you would have more accounts with us than any maximum allowed. We may also refuse to accept any initial deposit to your account without giving any reason. You accept that we will not reply to any correspondence you send us in these circumstances. l Initial deposit You may pay the initial deposit for your account by Faster Payments, standing order, BACS, CHAPS or by cheque from your nominated account. You may also pay the initial deposit for your account by transfer from another of your GE Capital Direct savings accounts (unless the specific account terms and conditions for those GE Capital Direct savings accounts do not allow this). Please see condition 2b for more information. m Checking your identity and address and returning money Your account will not be opened until we have successfully checked your identity and address and undertaken screening checks. If you send us money before we have successfully checked your identity and your address and undertaken screening checks, we will bank your money but will not pay the proceeds into your new account. Once we have successfully checked your identity and residency, undertaken screening checks and are able to open your new account, we will then pay the money into your account and we will pay interest in keeping with condition 5h. If we cannot check your identity and address and complete our screening checks satisfactorily within 30 days of your application, we will return the money without interest if it is legal for us to do so as follows: 1. if the money came from your nominated account, we will return it to your nominated account; 2. if the money was in the form of a cheque drawn on a bank account, we will return the money to that bank account; 3. if the money was in the form of a building society cheque, we will return the money by cheque direct to the building society; or 4. if the money was paid by Faster Payments, a standing order or CHAPS, we will return the money by any method that we feel is reasonable to the account it came from. The money will only be paid back to the bank or building society account from which it came.

9 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts 9 n Your right to cancel If you change your mind about opening an account with us, you may have a right to cancel your agreement with us within 14 days from the date when you received confirmation that your account was open. The relevant specific account terms and conditions will contain further details about whether you do have a right to cancel a particular account. If you want to cancel an account, and you are allowed to under the relevant specific account terms and conditions, you must send us notice in writing. If you do exercise your right to cancel under the specific account terms and conditions, we will return any money in your account in keeping with condition 9c within 30 days from the day on which we receive your cancellation notice. Unless your account is a cash ISA, we may deduct from the money to be returned to you any charges for the services that we have provided in relation to your account before the date on which we receive your cancellation notice. o Cancelling your application for an account We can cancel your application if, within 30 days of receiving your application: 1. we have not been able to confirm your identity or address and complete our screening checks satisfactorily; or 2. you have failed to give us any of the account opening details we need. We may also cancel your application and close your account if we have not received an initial deposit for your account within a period of time of receiving your application. Your specific account terms and conditions will tell you how long you have to make your initial deposit before we cancel your application and close your account. p Product availability We may withdraw any particular product from our range without notice and refuse to accept any further applications for any product. If you have already opened an account within a particular product that we go on to withdraw, the general terms and conditions which apply to your account, your specific account terms and conditions and the way your account operates will not be affected by that withdrawal. q Accessing and using your account You will be entitled to access and use your account in keeping with these general terms and conditions and your specific account terms and conditions once we have confirmed that your account is open. 2 Paying money in a Currency Any money you pay into your account must be in British pounds. b How to pay money to your account You can pay money into your account by BACS, CHAPS, Faster Payments, standing order or by transfer from another of your GE Capital Direct savings accounts (unless the specific account terms and conditions for those GE Capital Direct savings accounts do not allow this). You must make BACS, CHAPS, Faster Payments and standing order payments from your nominated account. In addition, you can make your first deposit using a cheque raised from your nominated account. If the type of account allows it under the specific account terms and conditions, you can pay in further amounts by cheque in the same way. Apart from when we accept payment by cheque as explained above, we will only allow you to make payments into your account from your nominated account or from another of your GE Capital Direct savings accounts. If a payment is made from any other account, we may return it to the originating bank account without interest. If we do this, we will not be legally responsible to you for any losses which you may suffer as a result of our returning the payment in this way. c Our account details When making deposits by BACS, CHAPS, Faster Payments or standing order, you must give your bank the GE Capital Direct sort code and account number, your GE Capital Direct account number and any other information that we give you. You can find details of the GE Capital Direct sort code and account number on our website.

10 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts 10 d BACS, CHAPS, Faster Payments and standing orders For deposits made by BACS, CHAPS, Faster Payments or standing order, you are responsible for making sure that your bank correctly provides the information that we tell you we need when they send the payment. If we do not receive the correct information and we cannot pay the money into your account, we will return the money to the originating bank account without interest. If we do this, we will not be legally responsible to you for any losses you may suffer as a result. e Mistakes in payments by BACS, CHAPS, Faster Payments and standing orders If a mistake happens when you make a deposit by BACS, CHAPS, Faster Payments or standing order that is not our fault, we may be able to help you or your bank or building society investigate. In some cases we may charge you before we do this. In those cases we will tell you about the charge and seek your permission before we take any action. f Limits to BACS, CHAPS and Faster Payments For deposits made by BACS, CHAPS and Faster Payments, your bank may give you a maximum limit for each transaction. You are only allowed to make one deposit (the initial deposit) into a fixed rate account and you are responsible for making sure that any money paid by your bank or building society into a fixed rate account is sent as one payment. As an exception, we may accept split deposits made by Faster Payments in batches, as long as we receive the full amount within the time allowed as shown in any specific account terms and conditions (if applicable). We may reject any subsequent payments and return them to the originating bank account without interest. g No cash You cannot pay cash into your account. h No payments from third parties We cannot accept payments into your account belonging to third parties. i Mistakes If we pay, by mistake, money into your account that is not yours, you must tell us and arrange to return that money to us as soon as you are aware of it. If we ask you to, you must return all that money, including any interest earned on it, in keeping with our instructions. j Money paid in by BACS, CHAPS, Faster Payments, standing order or by transfer from another of your GE Capital Direct savings accounts We will pay to your account money paid in by BACS, CHAPS, Faster Payments or standing order on the business day on which we receive it. We will pay to your account money transferred from another of your GE Capital Direct savings accounts on the business day on which we receive your instructions (as long as we receive your instructions before 3pm on a business day - if not the money will be paid to your account on the next business day). In either case, it will generally be available for withdrawal (if this is allowed under the specific account terms and conditions) on the same day. k Money paid in by cheque Money received by cheque from your nominated account will be paid into your account on the business day on which we receive it and will generally be available for withdrawal (if this is allowed under the specific account terms and conditions) on the sixth business day after the day we receive it (as cheques normally take up to six business days to clear the banking system). You will earn interest from the second business day after the date we receive it, as described in condition 5h. 3 Joint accounts a Instructions for joint accounts Subject to condition 3f, if you have a joint account, we may act on instructions given by either of the account holders. b Future instructions after receiving notice of a dispute If we receive notice of a dispute between the account holders of a joint account, we will act only on instructions in writing signed by both account holders. In this case, you will need to operate your account by post. We will not be responsible for any transactions made or instructions given by either account holder before we receive and check this notice of a dispute. If we have reasonable grounds for believing that the dispute cannot be resolved, we may close the joint account by giving you advance notice under condition 9f. c These terms and conditions bind joint holders Each joint account holder (both individually and together) must keep to these general terms and conditions and the specific account terms and conditions. You are both responsible for all instructions given (even when given by only one of you) and for any money which may become due to us under these terms and conditions.

11 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts 11 d Removing a joint account holder As long as both account holders agree in writing, we can remove either account holder at any time if you send us written notice. e If joint account holders give different instructions If joint account holders give us different instructions, we have the right to refuse to carry out any transactions or further instructions until you both confirm what you want us to do. f Nominated accounts and separate accounts for interest For a joint account, there can be only one nominated account and only one separate account for interest. The nominated account and the separate account for interest may be either a sole account in the name of one of the joint account holders or a joint account in the joint names of the joint account holders. If the nominated account is a sole account, only the holder of the nominated account can make, change or cancel any payment instructions between the nominated account and the joint account. 4 Transactions on your account a Instructions We will accept instructions for your account by internet banking. You can also write to us and phone us if you need additional assistance. The numbers and addresses that you must use for this purpose are on our website. We may ask you to provide documents in some instances before we carry out your instructions, for example where you have changed your name and want to update the name on your account. You give us permission to act on your instructions when you provide us with instructions by internet banking. This permission will apply to all future transactions unless you change or cancel the instructions in keeping with these terms and conditions. b Changing or cancelling instructions You may change or cancel any instruction regarding your account if we receive notice of the change or cancellation from you before we carry out that instruction. When you send us written notice of a change or cancellation of an instruction, you may not assume that we have received it unless we have sent you a written confirmation or we have otherwise confirmed receipt. c Payment instructions If you make, change or cancel a payment instruction using our website, you agree that the on-screen confirmation of that instruction acts as written confirmation that we have received it. d Unpaid cheques If you pay a cheque into your account and it is returned to us unpaid by your bank or building society, we will deduct the amount of the cheque from your account. We may also deduct an administration charge, as shown in our current list of charges. We will tell you in writing the amount of any charge that we have deducted. e The most you can withdraw You may only withdraw money up to the amount of the cleared balance of your account. Your specific account terms and conditions may provide for additional withdrawal limits, for example, a maximum daily withdrawal limit. f Withdrawing money You may only make withdrawals from your account to either your nominated account or another of your GE Capital Direct savings accounts (unless the specific account terms and conditions for those GE Capital Direct savings accounts do not allow this). If you make a withdrawal to your nominated account, the funds will be in your nominated account by the end of the business day following receipt of your instructions (as long as we receive your instructions before 3pm on a business day - if not the funds will be in your nominated account by the end of the second business day following receipt of your instructions). If you make a withdrawal to another of your GE Capital Direct savings accounts, the funds will be in your selected account by the end of the business day on which we receive your instructions (as long as we receive your instructions before 3pm on a business day - if not the funds will be in your selected account by the end of the next business day). g Viewing details of transactions on your account You may see details of money paid into and out of your account by logging on to our website at any time. Details of those transactions will usually be available to see immediately after the transaction is processed. You may also print a record of these payments. We will generally not send you paper statements. The details which will be available under this condition will include: 1. the dates and amounts of any transactions; 2. any charges on the transactions (with a breakdown if appropriate); and 3. any interest earned and applied to your account.

12 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts 12 h Maximum balance We have the right to limit the maximum balance you hold with us (including any interest paid) for any specific account or for all your accounts. Your specific account terms and conditions will provide details of the maximum balance (if any) that you may hold in that account. We may reject and return any payments that would take the balance on any particular account (or in all of your accounts) over the maximum we allow. We will return these payments to the originating bank account without interest. We may also contact you and ask you to withdraw from your account money over any maximum balance allowed on that account. You may only hold a maximum combined balance of 1,000,000 across all of your accounts. In calculating your combined balance across all of your accounts with us, we will treat any balances held in joint accounts as being shared equally between both account holders. For example, if you hold 10,000 in one account with us and hold 20,000 in a joint account with us, you will be treated as holding half of the joint account balance (i.e. 10,000) and therefore you will have a combined balance of 20,000 (i.e. 10,000 in your sole account plus half of your joint account balance). If you have reached the maximum balance limit on a particular account (or in all of your accounts, as set out above), you will continue to receive interest on those account balances. If you have chosen to receive your interest directly to your account(s) under condition 5f, that interest will be paid into your account(s), even though the payment of the interest would mean that the account balance(s) would exceed any applicable maximum balance limits. i Maximum number of accounts We have the right to limit the number of accounts that you may hold within any particular product or across all products. Your specific account terms and conditions will provide details of the maximum number of accounts (if any) that you may hold within that particular product. If you apply to open an account that would result in you holding more accounts than we allow, we may refuse to open that account. If you open an account that results in your holding more accounts than we allow, we may close that account immediately. If you have a joint account, we will treat that account as an account for each joint account holder for the purposes of determining whether each joint account holder has reached the maximum number of accounts that we allow. j Refused instructions We may refuse to carry out any instruction without giving any reasons if we reasonably believe that to do so might break any law and regulation which may apply. k Charges You can see our current list of charges at any time online at We may also charge you for nonstandard services provided on your account. We will tell you about these charges before we provide the non-standard services at your request. We may change our list of charges to reflect changes in reasonable costs. If we change: 1. any of our charges for carrying out transactions on your account; 2. any charges relating to the use of internet banking; or 3. any charges relating to your account if your account is a payment account, we will give you at least two months notice of the change. At any time during this notice period, you may close your account immediately and we will not charge you for doing so. At the end of this period, you will be taken to have accepted the change if you have not closed your account. If you have opened a fixed term account with us, or any other account that requires you to give notice of any withdrawal from the account or closure of the account (as set out in the specific account terms and conditions for the account), you may not be able to close that account or withdraw your funds immediately if you choose to close the account under this condition 4k. If that is the case, you may need to wait until the earliest opportunity permitted under the specific account terms and conditions relating to your account before you are able to close the account. The specific account terms and conditions of your account may provide that the interest rate on your account may be reduced (or there is a loss of interest) for the month in which you withdraw funds from the account and/or if you close your account. If that is the case, the reduction in the interest rate on your account (or loss of interest) will still apply if you withdraw your funds and close your account under this condition 4k. With regard to our other charges: 1. we may reduce these charges at any time and will let you know within 30 days after we do so; and 2. if we increase these charges, we will give you at least 30 days notice of any increase.

13 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts 13 5 Interest a How we calculate interest We calculate interest each day on the account balance. We calculate interest on the basis of a 365-day year. In a leap year, we will add an extra day of interest on 29th of February of that year and include this in the next interest payment following that date that we make to your account. You will continue to earn interest on any amount you withdraw from your account until the day before the withdrawal leaves your account. b Capitalised or remitted interest Subject to condition 5f1, you may choose whether your interest will be capitalised (added to your account balance) or transferred to your nominated account or a separate account for interest. We will not transfer interest to a separate account for interest until you have given us the details of that separate account for interest. You may change your separate account for interest for the purposes of these terms and conditions by sending us written notice. c Interest payment dates 1. Your specific account terms and conditions will say whether you may choose to receive interest each month or each year or with any other frequency as set out in your specific account terms and conditions. 2. For accounts where we pay the interest each month, we will do so in keeping with condition 5f on the same day each month as the date you made your first payment into the account. For example, if you made your first payment on 2 February, we will pay interest due on 2 March, 2 April, and so on for as long as your account stays open. 3. For accounts where we pay interest each year, we will do so in keeping with condition 5f on the same day each year as the date you made your first payment into the account (or the next business day if it is not a business day). For example, if you made your first payment on 2 February, we will pay interest on 2 February every year that your account stays open. 4. If you made your first payment into the account on a day which is not in every month e.g. 29th, 30th or 31st, we will pay any interest due monthly, annually or with any other permitted frequency on the last day of any month in which the usual interest payment date as described above is not available. 5. If you made your first payment into the account on 29 February in a leap year, then in non-leap years we will pay any interest due on 29 February on 28 February instead. 6. We generally pay interest on business days. If the date on which interest is due (as described above) is not a business day, we will pay the interest into your account on the next business day. d Interest on maturity If we pay interest on the account maturity date, that payment will be made in accordance with condition 5f on the account maturity date as described in your specific account terms and conditions (or the next business day if it is not a business day). e Interest on balances below minimum amounts If the balance of an account falls below the minimum we allow (if any) for that type of account, we will not pay any interest on that balance until the account balance returns to or is more than the minimum amount. f How we pay interest 1. Your specific account terms and conditions will state whether interest earned on your account must be paid directly to your account or whether you may choose for your interest to be paid to a separate account for interest or your nominated account. 2. If you have chosen to receive your interest directly to your account or to a separate account for interest which is another of your GE Capital Direct savings accounts, or if your specific account terms and conditions state that interest must be paid directly to your account, we will generally pay it in on the day it is due for payment. You can withdraw the money (if this is allowed under the specific account terms and conditions) from your account on the same day that the interest becomes due for payment (or the next business day if that day is not a business day). 3. If you have chosen for your interest to be paid to a separate account for interest (which is not a GE Capital Direct savings account) or your nominated account, we will pay it by BACS on the day that the interest becomes due for payment (or on the next business day if that day is not a business day). Generally the interest will be credited to your separate account for interest or your nominated account within three business days of the date on which we pay the interest by BACS.

14 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts 14 g Minimum payment of interest If you have chosen to receive your interest into your separate account for interest or your nominated account and the interest due for payment at the interest payment date is less than 1, we will not pay the interest to you at that time. The interest will continue to accumulate and we will pay it on the first interest payment date which applies to your account after the time at which the total amount of accumulated interest is more than 1. h Time when interest starts to be earned When you pay money into an account by BACS, Faster Payments, standing order or by transfer from another account with us, you will earn interest from the date we receive it as described in condition 2j if this applies. When you pay money into an account by cheque, you will earn interest from the second business day after the date we receive it. i Interest rates which apply to accounts Your specific account terms and conditions will say whether your account is a fixed rate account, a variable rate account or a tracker rate account. Fixed rate accounts the interest rate which applies to a fixed rate account will not change during the fixed rate period shown in the list of interest rates in relation to that fixed rate account. Variable rate accounts the interest rate which applies to a variable rate account is a rate we set and we may change it in keeping with condition 5j below. We may offer a guaranteed rate of interest on a variable rate account. If we do this, the guaranteed rate of interest and the period for which that interest rate will apply will be set out in the list of interest rates in relation to that variable rate account. Tracker rate accounts the interest rate which applies to a tracker rate account will change automatically when the reference interest rate or reference index changes. Your specific account terms and conditions will say whether this will happen immediately after the reference rate or reference index has changed, or within a certain number of days, or on a particular day of the month. Your specific account terms and conditions will also say which interest rate or index will be the reference interest rate or reference index for your account. We may offer a guaranteed rate of interest on a tracker rate account. If we do this, the guaranteed rate of interest and the period for which that interest rate will apply will be set out in the list of interest rates in relation to that tracker rate account. j Changes to interest rates When we change an interest rate, we will tell you by and we will also give notice of the change on our website, as follows: 1. if your account is a variable rate account and we increase the interest rate, we will let you know within 30 days after the increase; 2. if your account is a variable rate account and we reduce the interest rate, we will let you know you at least 30 days before the change (or at least two months before the change if your account is a payment account). If your account is a payment account, at any time during the notice period you may close your account and we will not charge you. At the end of this period, we will assume you have accepted the change; and 3. if your account is a tracker rate account, we will let you know within 30 days after the change is publicised. The specific account terms and conditions of your account may provide that the interest rate on your account may be reduced (or there is a loss of interest) for the month in which you withdraw funds from the account and/or if you close your account. If that is the case, the reduction in the interest rate on your account (or loss of interest) will still apply if you withdraw your funds and close your account under this condition 5j. k Information about interest rates You can find our list of interest rates on our website or by telephoning our Customer Services Team on l If you are a non-taxpayer We can pay interest without deducting tax for HM Revenue & Customs if you give us the relevant details. Please see our website for more information or phone our Customer Services Team on If you are a non-taxpayer, you may register online when you apply to open your account to receive your interest gross (before tax), or if you become a non-taxpayer during the life of your account then you may arrange for the interest on your account to be paid gross. You will need to do this for each account you hold with us. For joint accounts where one account holder is a taxpayer and the other is not, the non-taxpaying account holder may apply online to receive interest without deduction of tax on their share of the interest from the account. We split interest equally between joint account holders for this purpose.

15 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts 15 m Yearly interest statements and reclaiming tax deducted You may ask us for a yearly interest statement to show how much interest and tax has been paid on your account during a specific tax year. If you make this request, we will automatically send you an interest statement at the end of each tax year. You may also ask for a certificate at any other time in relation to the last full tax year. If you are a lower rate taxpayer, you may reclaim tax from HM Revenue & Customs by using the information on the statement. For more information see the HM Revenue & Customs website. n Paying interest after tax We have the right to pay interest after tax, even if you have registered as a non-taxpayer. We will give you our reasons if we do this. Any tax we deduct will be at the basic rate which applies to savings accounts. o Other taxes, charges, duties, costs and expenses You may be legally responsible for paying other taxes, charges, duties, costs and expenses which you do not pay through us. 6 Security, fraud and suspending accounts a Username and security details When your account is set up, we will give you your username. We will also ask you to provide some security details which you will need, together with your username, to operate your account through our website. You must take all reasonable steps to keep your username and all security details safe. You must tell us immediately if you know or suspect that someone else has access to your username or your security details. b Telling us about delays, failures and mistakes You should tell us immediately if you suffer any delay in the operation of your account, or discover a failure or mistake in your account, especially in sending or receiving instructions. You should report any problems by telephoning our Customer Services Team on c Fraud and other unauthorised activity You must contact us immediately if you suspect any fraudulent or other unauthorised activity has taken place on your account. d Reporting and investigating fraud If you believe that someone has fraudulently used your account, we may ask you to report the matter to the police and get a crime reference number. You agree that we may give the police or other financial crime agencies any information they need during an investigation to help them find out whether someone else is using or has used your username, password or your security details. e Suspending your account and transactions We may suspend the operation of your account, and any other account you hold with us, or refuse to carry out one or more transactions on your account, or any other account you hold with us, if we are ordered to do so by a relevant legal or regulatory authority or court. We may also do so if we have good reason to believe that: 1. we have to do so under law and regulation; 2. your account, or any other account you hold with us, is being used for illegal purposes (whether by you or by a third party); 3. you have not provided sufficient information for us to confirm your identity, or the information you have provided us to confirm your identity is inconsistent or incorrect; 4. you have failed to keep to these terms and conditions; 5. the relationship between you and us has broken down and cannot be repaired (for example, if you have been abusive to our staff); 6. there is a dispute (which we reasonably believe may be genuine) about the ownership of, or entitlement to, the money held in your account; 7. your security details have been lost, stolen or are being used by someone else, or your account is being used illegally or fraudulently (whether by you or by a third party); 8. there is not enough money in your account to cover a transaction in your account; 9. a bankruptcy order is made against you or one is likely to be made; or 10. there are circumstances beyond our reasonable control that prevent us from offering a normal service (such as an act or threat of terrorism, computer failure or industrial action). f Action after we suspend your account and transactions If we do suspend your account or a transaction under condition 6e10, we will take reasonable steps to make sure we lift the

16 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts 16 suspension as soon as we can. In the case of any of conditions 6e1 to 6e9, we will tell you as soon as we can after we suspend your account (unless it is unlawful for us to do so, or would have a negative effect on our reasonable security measures). When you receive this notice, you may be able to contact us to discuss further the circumstances regarding the suspension of your account or transaction (although we may not be able to discuss the suspension with you if it would be unlawful for us to do so). g Asking for your details We will never write to you or call you to ask you to give us your username, your password or any of your memorable security details (although we will ask you to give us pieces of your personal information to check your identity before we give you information about your account by telephone). If you receive any requests like this, you should contact us immediately by telephoning our Customer Services Team on h Returned post If post that we send to your postal address is returned to us, we will stop communicating with you by post. We will make all reasonable efforts to contact you in another way so we can identify your correct postal address. We will not remove the block on postal correspondence until we have identified your correct postal address. i Dormant accounts We may restrict access to your account if there has been no activity or contact from you for three years. You may ask us to restore access to your account by contacting us. If you ask us to restore access to your account in these circumstances, we may ask you to give us proof of your identity and residency. We will restore access to your account as soon as possible after we receive this proof, as long as we are satisfied with it. If you have made no payments into or out of your account for 15 years or more (or any other period given by law and regulation), we may transfer the money in your account to a reclaim fund. A reclaim fund is a separate organisation authorised to accept unclaimed money in dormant bank accounts. You will be entitled to claim your money and any interest due on it back from the reclaim fund and we will give you information to help you to do this. The account will always be your property or, when you die (depending on whether it is a joint account), will become part of your estate, no matter how many years have passed. 7 Internet banking a Internet banking and address We provide internet banking for all accounts with us and we will accept instructions from you online. You must have a valid and current personal address to open and operate your account. You must notify us immediately if your address changes. b Security features for internet banking When you apply for your account online, we will give you a username and ask you to provide an initial password and memorable security details which you will need to operate the account online. You must keep these answers and your password secret at all times. c Internet banking facilities Through internet banking you will have access to all your accounts with us for as long as each account is open. You will be able to review your recent account transactions online, and we recommend that you regularly check the transactions made. If there are any transactions you do not recognise or agree with, you must contact us immediately. You will also be able to check your account balances, set up transactions (if the specific account terms and conditions allow you to do so), re-set passwords and view and print current or past account statements. You can also change some of your account or personal details online. d Computer security You are responsible for the security of the computer you use to access internet banking and for making sure that it is protected from attempts to gain access to your account information. We strongly recommend that you use fully up-to-date virus-checking software and personal firewall software. e Using public computers We recommend that you do not access your account from a public computer, for example, in a library or an internet café. When using internet banking, if you leave your computer unattended, you must lock it to prevent unauthorised access to your account. Accessing internet banking from another country may depend on legal or other restrictions. You agree that using internet banking will be at your own risk. f Special computer requirements When you use your account, you must make sure that your computer and modem meet any requirements we tell you about. You must also follow any procedures and instructions in any communication that we send to you or that are contained on our website.

17 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts 17 g Logging off If you disconnect from the internet, it does not mean that you have logged off from internet banking. You should always log off when you have finished. For added security, the internet banking website includes an automatic log-off feature where you will be automatically logged off from internet banking after a certain period of time if you do nothing further on our website. You can find more details about this on our website. h Charges for access to internet You will be responsible for all charges you have to pay in accessing the website and your account details. i Interruption and interference You must not interrupt or interfere with the working of our website or internet banking in any way. This includes hacking into the site, tampering with security or any other disruption. j If our website and internet banking services are not available for technical reasons For technical or other reasons there may be times when you are not able to access our website or some or all internet banking services in connection with your account. We cannot guarantee that our website and those services will be available at all times. 8 Getting information on your account by telephone We will ask you to give us pieces of your personal information to check your identity before we give you information about your account by telephone. 9 Closing your account a Duration of your account and terms and conditions Your account (and the terms and conditions governing your account) will continue until you or we close the account in accordance with these terms and conditions or, where applicable, until the end of the term of the account as set out in the relevant specified account terms and conditions. You may also end your agreement to the general terms and conditions at any time. By doing so, you close all of your accounts with us. However, any fixed term or notice accounts that you have will not be closed automatically and these terms and conditions will continue to apply to those accounts. For further details regarding how you may withdraw your funds and close any fixed term or notice accounts, please refer to the specific account terms and conditions relating to those accounts. If you or we close the account, we will keep our rights under condition 13 and any rights we may have under law and regulation. The data protection provisions set out in condition 11 will also continue to apply after your account is closed in respect of any of your personal information that we hold. b If you decide to close your account Depending upon any specific account terms and conditions, you may close your account online. We can also provide further help by phone and post. c Paying you your account balance when you close the account When you close your account, we will pay you the balance plus any interest accumulated (and not already paid to you) up to the closure date, to your nominated account. We will not pay the money to any other account or to any other person. The specific account terms and conditions of your account may provide that the interest rate on your account may be reduced (or there is a loss of interest) if you close your account. d If you die If you die, we must see the original death certificate before we can take any action. For accounts held in one name, we will also need a grant of probate, letter of administration or statutory declaration - small estate form (if appropriate). For joint accounts, the balance will pass to the surviving account holder and we will update our records once we have seen the original death certificate. e If you move outside the United Kingdom Unless you are in the British Armed Forces, if you move outside the United Kingdom, we will close your account and pay the balance, plus any interest accumulated before the closure date, to your nominated account. The specific account terms and conditions of your account may provide that the interest rate on your account may be reduced (or there is a loss of interest) if you close your account. If you are in the British Armed Forces and you move outside the United Kingdom to a British Forces Post Office address, we may allow your account to stay open. We will pay you all interest while you live at the BFPO address, after deducting basic-rate tax and paying it to HM Revenue & Customs.

18 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts 18 f Closing your accounts Under normal circumstances, we will not close your account without giving you two months notice, sent to your postal address. However, we may close your account immediately if: 1. you have been abusive towards our staff; 2. you have interfered with or disrupted (or have tried to interfere with or disrupt) our website; 3. you have failed to keep to these terms and conditions; 4. you are not, or are no longer, eligible for the account; 5. you have given us false or misleading information in applying for the account; or 6. the account is used illegally. g Complaints We will not close your account, or threaten to do so, in response to a complaint which you make to us. 10 Changes to our terms and conditions a You will not be able to change these terms and conditions You will not be able to change these terms and conditions at any time except where we specifically agree a change with you in writing. b Our rights to change these terms and conditions We may change these terms and conditions (other than those relating to changes to the list of charges or to interest rates, which are dealt with in conditions 4k and 5j respectively) if we have a valid reason to do so. For example, this could happen if we want to change these terms and conditions to take account of changes in law and regulation, to reflect industry practice, to reflect changes in our or our contractors practices and systems (including changes that may arise from changes to our business) or to correct a mistake. We will give you notice of any changes that we make to these terms and conditions as described in condition 10d. c Fairness Any change we make under condition 10b will be fair and no greater than is justified by the reason or reasons for making it. d Notice of changes and your right to close your account We will tell you if we make any changes to these terms and conditions, using one of the methods for contacting you described in condition 14b. Your rights may vary depending on which terms and conditions we change: 1. If we make any changes to the framework terms and conditions (as set out in Part 2 of these general terms and conditions) relating to your account, we will give you at least two months notice. At the end of this notice period, you will be taken to have accepted the change. At any time during the notice period referred to in this condition 10d1, you may close your account and we will not charge you for doing so. If you have opened a fixed term account with us, or any other account that requires you to give notice of any withdrawal from the account or closure of the account (as set out in the specific account terms and conditions for the account), you may not be able to close that account or withdraw your funds immediately if you choose to close the account under this condition 10d. If that is the case, you may need to wait until the earliest opportunity permitted under the specific account terms and conditions relating to your account before you are able to close the account. 2. For all other changes that we make to these terms and conditions, we can make changes under condition 10b which are to your advantage at any time. If any change is to your disadvantage, we will give you at least 30 days notice. At the end of this period you will be taken to have accepted the change. The specific account terms and conditions of your account may provide that the interest rate on your account may be reduced (or there is a loss of interest) for the month in which you withdraw funds from the account and/or if you close your account. If that is the case, the reduction in the interest rate on your account (or loss of interest) will still apply if you withdraw your funds and close your account under this condition 10d. e Transferring our rights and responsibilities We may transfer all or any of our rights or responsibilities under these terms and conditions and your accounts at any time. If we transfer our rights, the other organisation may exercise and enforce our rights only as far as we could before the transfer. Any transfer will not affect your rights under these terms and conditions.

19 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts Data protection a Checking your account opening details In keeping with our standard policy, we will check your application for an account. This will involve screening checks and searching records held by credit-reference, fraud and financial crime prevention agencies. b Third party agencies It is important that the information you provide is accurate. The information you provide in your application will be checked with and recorded by fraud and financial crime prevention agencies. Searches will be made for similar applications that you have made to other organisations and, if fraud or financial crime is suspected, relevant details will be shared with those organisations. The information you provide may also be checked against existing accounts held by other organisations to prevent and/or detect fraud or financial crime. We and other organisations may access and use the information recorded by fraud or financial crime prevention agencies. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when checking details on applications for accounts. c Using your information We will collect information about all applications and hold the information on our systems and database. We will use it to process your application and for ongoing account maintenance and administrative purposes. We may give details of your account or your name, your address or your postal address to another person or a regulator or governmental authority if: 1. we have to do this by law or regulation; 2. we need to protect our reasonable interests; or 3. you ask us to do so or otherwise agree that we can or should do so. We may also provide this information to third party service providers that we engage with from time to time that may assist us in providing services to you in relation to your account. If we do transfer any of our rights or duties under these terms and conditions to another third party (as described in condition 10e), we may also provide them with information about you and your account to facilitate that transfer. d Processing your personal information We will process your personal information in keeping with all applicable laws and regulations relating to data protection and data privacy (including the Data Protection Act 1998). Subject to condition 11e, we will only reveal it to: 1. other companies within our group, our lawyers, auditors, external advisors, agents and rating agencies; 2. third party service providers or third parties to whom we transfer our rights and duties under these terms and conditions, as well as their lawyers, auditors, external advisors, agents and rating agencies; and 3. anyone else that you have given us permission to reveal it to. e Transferring your personal information abroad All countries in the European Economic Area ( EEA ) (including the UK) have standards of legal protection for your personal information. In providing services to you and sharing information about you and your accounts as described in the rest of this condition 11, we may reveal your personal information to service providers we engage with from time to time (and other third parties) based outside the EEA who may be governed by less strict data protection laws. However, when we share your information with those based outside the EEA, we will endeavour to ensure that your information will receive the same levels of protection as we are required to give it in the UK. If we do share your information with others based outside the EEA, they may process and store your personal information abroad and may have to disclose it to foreign governmental or regulatory authorities (including those outside the EEA, in which case your personal information may not be protected to standards similar to those in the UK), for example to help them in their fight against crime and terrorism. f Contacting you about other products and services If you agree, we may use the information you give us to contact you by telephone, post, fax, text message or to update you on our products and services, and those of other organisations, which we think may interest you. We will ask you whether you are happy for us to contact you about such products and services, and how you would like us to contact you, when you open an account with us. However, if you change your mind, you may withdraw your consent to us using your information in this way by contacting us.

20 GE Capital Direct General Terms and Conditions GE Capital Direct Savings accounts 20 g Queries regarding our data protection policy If you have any questions about the way we use and store information or if you want to receive details of the relevant fraud or financial crime prevention agencies that we use, please write to us at PO Box 821, Wallsend, NE28 5BE. Depending on the data protection laws and regulations which apply, you can ask us for a copy of all the information which we hold on file for you. We may charge you for this service. 12 Our legal responsibility a Carrying out your payment instructions If you have instructed us to make a payment, we are responsible for it being made correctly unless we can prove to you, or your nominated account bank or building society (as appropriate), that the payment was received by your nominated account bank or building society within the time period as set out in condition 4f. Where we can prove this, your bank and building society will be responsible to you for making available the payment and crediting your nominated account (as appropriate). In circumstances other than those set out in condition 12b, if a payment has been made incorrectly and we fail to prove that the payment you authorised was received by your nominated bank or building society within the time period set out in condition 4f, we will refund the transaction amount and, where necessary, restore your account to the state it would have been in had the transaction not taken place. b Failure to carry out your instructions or not being able to carry out our responsibilities We will not be liable to you if we do not act on your instructions (or incorrectly carry out your instructions) for any reason set out in these terms and conditions or if we cannot carry out our responsibilities to you, because: 1. of something we cannot reasonably control (this would include, for example, a failure in internet banking not caused by us); or 2. we have to comply with law and regulation and therefore cannot act on your instructions. c Our liability for loss or damage Other than in relation to our responsibilities under conditions 12a and 12d, as long as we have not acted fraudulently or with gross negligence, we will not be liable for any loss or damage you may suffer directly or indirectly as a result of us acting on instructions given to us by phone or online. You acknowledge that giving instructions in either of these ways is not secure and that other, unauthorised, people may have access. Nothing in these terms and conditions excludes or limits our liability for any losses you may suffer to the extent that we are unable to exclude or limit it by law and regulation. d Unauthorised transactions Other than as stated in conditions 12f, 12g and 12h, if a transaction takes place on your account which you did not authorise in line with these terms and conditions, we will refund the transaction amount and, where necessary, restore your account to the state it would have been in had the transaction not taken place. e Time limit for claims If you want to claim from us for us not keeping to these terms and conditions or under conditions 12a or 12d, you must tell us as soon as possible (and no later than 13 months after the date on which you allege that we breached these terms and conditions or the unauthorised or incorrectly executed transaction took place). f Your responsibility for the first 50 of losses Other than as stated in condition 12g, you will be liable for up to 50 for any losses in respect of unauthorised transactions if you have failed to keep any of the security features of your account safe. g Your responsibility for unauthorised transactions if you have acted fraudulently or you have failed to keep to these terms or conditions either deliberately or negligently You will be liable for all losses in respect of any unauthorised transactions on your account if you: 1. have acted fraudulently; or 2. have deliberately, or with gross negligence, failed to keep to these terms and conditions (including, in particular, any condition which refers to you keeping the security features of your account safe, such as condition 6a).