baufest.com Argentina Mexico USA Spain Financial Services Activities Summary
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1 Financial Services Activities Summary
2 Background Baufest is an international company consisted of argentine resources with over 20 years experience. We develop and implement over 1,000 projects for 200 leader companies in 50 countries, and we count on offices and operations in Argentina, Mexico, USA and Spain. We are esteemed and recognized for our excellence, integrity, quality and reaching an average customer satisfaction rating of 93% since We are the 5 th company with the highest billing in software development (IDC), one of the best companies to work for in Argentina since 2008 (The Great Place to Work, Argentina) and we have been honored with the Sadosky Award 2001 for the Business Development category. For the past 15 years, we develop and implement critical technological solutions for the Platform of Commercial Branches, Telemarketing and Customer Service, Phone Banking, Multichannel, Loans, Titles, Capital Markets and Decision Support, among others. Our experience as software engineering specialists has made us referents for the implementation of processes, practices, methodologies and tools for the entire applications life cycle. Adding to this, our growing participation in the financial industry and in the coming regulations and policy framework, which are becoming more demanding (BCRA, Sarbanes-Oxley), have allowed us to develop a solid experience in the projects implementation that satisfy the compliance needs for the multiple regulatory standards that are valid today. We are official certified partners of Microsoft, Oracle, SAP, IBM, Red Hat, DEXA, CA and NINTEX. We usually participate in joint projects as specialists in its platforms and tools, by developing, implementing and integrating custom made software solutions for industries. Performace Areas Consulting ALM SQA, PMO IT Governance Compliance Software Development Outsourcing Infrastructure Legacy Modernization Software Factory Server Platform Mobile Development Portals & Collaboration Managed Services Quality Center Help Desk Operations & Support Security BI & Data Management Architecture & Integration Administration & Configuration Business Solutions CRM ecommerce Multi-Channel Development Framework
3 Main Clients and Projects Banco Santander Río Digital Management (paperless office) Multiplatform Factory (.Net, Mobile) Reengineering of Telemarketing System Reengineering of Call Center s Super Linea System Reengineering of Loan Management s System for SME. SharePoint 2010 Portal Migration. Projects (SharePoint 2010) Management System Rational Clear Case Implementation - Software Configuration Management. Banco Galicia Development of the Customer Service in branches MAC Development of the Shareholders Assembly System E-Channels Project Testing and Credit Profile Automation UCM Implementation Trading Project Architecture e-channels project - Architecture and Planning Training Course: Introduction to Object Technology Training Course: Analysis & OOD with UML Training Course: Introduction to UCM Training Course: Developing with ClearCase Rational tools Sancor Seguros Corporate and Application Architecture definition NOVA ERP Development Claims Management System Dynamics CRM: Deployment and Migration Mobile Quotation SharePoint Governance Self Management Portal Insurance Suppliers Marketing Portal Banco Macro Release and Configuration Management with ClearCase y ClearQuest Life Cycles for project management, defect and change, Lifecycle management controls for SOX Life Cycles to Technology Applications Management Interbanking Development Process Improvement Implementation Testing Harness
4 Banco IXE - México Unified Database System Buró de Crédito - México Fraud Detection & Management System CETELEM - México New Financial Service Calculation Loans Services. Asociart ART Software Factory for Prevention System MetLife Life Insurance Quotation System Assessment. Life Insurance Quotation System Development. Red Link TRXWEB: Web services for transactions Development & Implementation QA & Validation Services for the New Home Banking Architecture DineroMail Software Factory for.net Development Services. Site Payment Components Banco Comafi SharePoint Architecture & Governance Assessment SharePoint 2010 implementation SharePoint Portals migration. Managed Application Services. Tarjeta Naranja Implementing change and configuration management with IBM Rational tools Workflows Implementation Path among Environments Evolutive Maintenance and Support Implementing ClearCase - Software Configuration Management Implementing ClearQuest - Environments Transport
5 VISA Java Software Factory Services Implementing Change and Configuration Management tools and IBM Rational ClearCase ClearQuest for CMMi Level 3 Workflows for Emergency Deployment, Maintenance Projects and CMMi Level 3 IBM Rational RequisitePro requirements for CMMi Level 3 Implementing IBM Rational modeling tools. Project management Support. Training / Roll Out Innova Internacional.Net Framework development Applications Architecture Deustche Bank P&L System Development Banco Hipotecario Training Course: Requirements Management with Use Cases Training Course: Project Iterative Management Training Course: Analysis and Object-Oriented Design with UML Implementing change and configuration management with IBM Rational SOX compliance Implementation Passage between IBM Rational Environments with SOX compliance tools Implementing SOX workflows with IBM Rational tools Training / Roll Out Annual Support. Toyota CFA Corporate Architecture Consultancy Services DePagos.com DePagos.com: Payment Platform Development Mercado Abierto Electrónico (MAE).Net Framework development Applications Architecture Banelco Consulting Services: Defining development process based on RUP Training Course: Introduction to RUP Training Course: Analysis & OOD with UML Banco Itaú Consulting Services: Software Development Methodology Consulting Services: Mentoring for object technology projects Training Course: UML, Analysis and Object-Oriented design Training Course: Management requirements through use cases
6 Caja de Valores Rational tool suite: Configuration, implementation and support. Guides process Training Course: Requirements Management with Use Cases Training Course: Developing with ClearCase Nación AFJP Training Course: Analysis and Object-Oriented Design Training Course: Rational Rose Prevención ART Training Course: Requirements Management and Analysis and Object Oriented Design Itera (México) Training Course: Rational ClearCase RequisitePro Implementation: Requirements Management Training Course: Requirements Management with Use Cases, Training Course: Fundamentals of RequisitePro and mentoring in projects Installation and configuration of ClearCase & ClearQuest INFORMACION DE CONTACTO:
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