BRESNAN BROADBAND OF COLORADO, LLC

Transcription

1 Original Sheet No. 1 COLORADO TELECOMMUNICATIONS TARIFF OF BRESNAN BROADBAND OF COLORADO, LLC BASIC LOCAL EXCHANGE TELECOMMUNICATIONS SERVICES FOR BUSINESS CUSTOMERS TOLL-FREE TELEPHONE NUMBER (877) This tariff ("Tariff') contains the descriptions, regulations, and rates applicable to the furnishing of competitive, presubscribed local exchange telecommunications services provided by Bresnan Broadband of Colorado, LLC within the, State of Colorado. This tariff is on file with the Colorado Public Utilities Commission (PUC). Copies may be inspected during normal business hours at the PUC or at the Company's principal place of business, One Manhattanville Road, Purchase, New York '

2 Original Sheet No. 1 DESCRIPTION SHEET NUMBER TITLE SHEET... Title TABLE OF CONTENTS... 1 EXPLANATION OF SYMBOLS... 4 TARIFF FORMAT... 4 APPLICATION OF TARIFF... 5 SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS... 6 SECTION 2 - RULES AND REGULATIONS UNDERTAKING OF COMPANY CUSTOMER'S USE OF SERVICE APPLICATION FOR SERVICE DEPOSITS CREDIT PROVISION AND MAINTENANCE OF SERVICE MINIMUM SERVICE PERIOD CUSTOMER RESPONSIBILITIES PAYMENTS AND BILLING TAXES ALLOWANCES FOR INTERRUPTION OF SERVICE CANCELLATION OR MODIFICATION OF SERVICE BY CUSTOMER DENIAL OR DISCONTINUANCE OF SERVICE RESTORATION OF SERVICE LIMITATION OF LIABILITY NOTICES CUSTOMER PROVIDED EQUIPMENT AND INTERCONNECTION PROVISION AND OWNERSHIP OF TELEPHONE NUMBERS... 46

3 Original Sheet No. 2 DESCRIPTION SHEET NUMBER SECTION 3 - DESCRIPTION OF SERVICE APPLICATION OF RATES LOCAL EXCHANGE SERVICES DIRECTORY LISTING NON-PUBLISHED SERVICES NON-LISTED SERVICES OTHER DIRECTORY SERVICES -ADDITIONAL LISTINGS CUSTOM CALLING SERVICES TOLL RESTRICTION N-l-l ABBREVIATED DIALING CODES RESERVED FOR FUTURE USE SECTION 4 -RATES AND CHARGES NONRECURRING CHARGES BASIC SERVICE RATES CUSTOM CALLING FEATURES TOLL RESTRICTION SERVICE DIRECTORY LISTING SERVICE PRIMARY INTEREXCHANGE CARRIER CHANGE AND FREEZE CHARGES LITAP SURCHARGE HIGH COST SUPPORT MECHANISM TELEPHONE RELAY SYSTEM SECTION 5 - EXCHANGE AREAS LIST OF EXCHANGE AREAS AND LOCAL CALLING AREAS (LCA) COMPANY SERVICE AREA... 60

4 Original Sheet No. 3 EXPLANATION OF SYMBOLS (C) (D) (I) (M) (N) (R) (T) Change in text due to a changed regulation, term, or condition, which does not affect rates. Deleted or discontinued rate, regulation, term, condition or material. To signify a change resulting in an increase to a rate. Material moved from or to another part of the utility's tariff; a footnote indicating where the material was moved from and where the material was moved to shall accompany all "M" classified changes. New material, including new products, rates, terms, or conditions. To signify a change resulting in a reduction to a rate. Change in text but no change to rate, term, condition or charge.

5 Original Sheet No. 4 TARIFF FORMAT A. Sheet Numbering -Sheet numbers appear in the upper right corner of the Sheet. Sheets are numbered sequentially. However, occasionally, when a new Sheet is added between Sheets already in effect, a decimal is added. For example, a new Sheet added between Sheets 14 and 15 would be B. Sheet Revision Numbers -Revision numbers also appear in the upper right corner of each Sheet. These numbers are used to determine the most current Sheet version on file with the Commission. For example, the 4th revised Sheet 14 cancels the 3rd Revised Sheet 14. Because of various suspension periods, deferrals, etc. the Commission follows in its tariff approval process, the most current Sheet number on file with the Commission is not always the Sheet in effect. Consult the Check Sheet for the Sheet currently in effect. C. Paragraph Numbering Sequence -There are nine levels of paragraph coding. Each level of code is subservient to its next higher level: A A.l A. 1.(a) A.l.(a).I A.l.(a).I.(i) A.1.(a).I.(i).(1 ).

6 Original Sheet No. 5 APPLICATION OF TARIFF A. This Tariff sets forth the service offerings, rates, terms and conditions applicable to the furnishing of intrastate telecommunications services offered by Bresnan Broadband of Colorado, LLC ("Company") to business customers located within the State of Colorado. Customers may elect to take service solely under the rates, terms and conditions set forth in this Tariff or may elect to take service under a Special Contract. In either case, customers must execute a Service Agreement with respect to the Company's equipment prior to commencing the Service. If a customer elects to enter into a Special Contract for service the rates, terms and conditions set forth in the Tariff and the rates, terms, and conditions set forth in the Special Contract shall both apply except that the provisions of the Special Contract shall control to the extent those provisions differ from those set forth in this Tariff. B. The. rates and regulations contained in this Tariff apply only to the intrastate telecommunications services furnished by Company and do not apply, unless otherwise specified, to the lines, facilities, or the services provided by a Local Exchange Carrier or other common Carrier for use in accessing the services of Company. This Tariff does not cover any information service or other unregulated service offered by Compal1Y. Company will offer any information or other unregulated service in accordance with Company's current price list or contract, whichever applies to the particular customer. C. Company may not be deemed to have waived or impaired any right, power, requirement or option reserved by this Tariff (including, but not limited to, the right to demand exact compliance with every term and condition herein), by virtue of any custom or practice of Company at variance with the terms hereof, or any failure, refusal or neglect of Company to exercise any right under this Tariff or to insist upon exact compliance with its terms, or any waiver, forbearance, delay, failure or omission by Company to exercise any right, power or option hereunder. D. The rates, Jules, terms and conditions contained herein are subject to change pursuant to the rules and regulations of the Commission. E. This Tariff will be maintained and made available for inspection by any customer at Company's principal business office at One Manhattanville Road, Purchase, New York and at the Colorado Public Utilities Commission, 1560 Broadway, Suite 250, Denver, CO Amended

7 Original Sheet No. 6 SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS Certain terms used generally throughout this Tariff for services of Company are defined below. Authorized User: A person, firm, corporation or other entity that either is authorized by the customer to use service or is placed in a position by the customer, either through acts or omissions, to use service. Basic Local Exchange Service: Building: The telecommunications service that provides a local dial tone line and local usage necessary to place or receive a call within a local calling area as established by the Colorado Public Utilities Commission. Called Station: Campus: Carrier: Channel: A structure occupied by one or more customers. The terminating point of a call (i.e., the called number). A group of two or more buildings or spaces located on a single owned continuous or contiguous property A company authorized by the Colorado Public Utilities Commission to provide telecommunications services. A communications path between two or more points of termination. Amended

8 Original Sheet No. 7 Collect Call: Commission: Company: Customer: SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS, Continued A billing arrangement where a call is billed to the called station. The Colorado Public Utilities Commission. Bresnan Broadband of Colorado, LLC The firm, corporation or other entity that orders or uses service and is responsible for payment of charges and compliance with tariff regulation. Customer Premises: A location(s) designated by the customer for the purposes of connecting to Company's services. Customer Premises Equipment (CPE): Equipment located at the customer's Premises for use with Company's services. Demarcation Point The point of interconnection between the Company's facilities and terminal equipment, protective apparatus or wiring at a premises. The demarcation point location will be within twelve inches of the protector, or when there is no protector, within twelve inches, or as close as practicable, of the point at which the cable/wire enters the customer s premises. Disconnect or Disconnection: The cessation of a customer's service by the Company pursuant to the provisions of applicable Commission rules. Amended

9 Original Sheet No. 8 SECTION 1 - TECHNICAL TERMS AND ABBREVIATIONS, Continued Entrance Facilities: Facilities: Those facilities from the property line to the point at which the cable/wire enters the premises and terminates at the protector. Central office equipment, supplemental equipment, apparatus, wiring, cables and other material and mechanisms necessary to or furnished in connection with telephone service. Force Majeure: Causes beyond Company's control, including but not limited to: acts of God, fire, flood, explosion or other catastrophes; any law, order, regulation, direction, action or request of the United States Government, or of any other government, including state ' and local governments having or claiming jurisdiction over Company, or of any department, agency, commission, bureau, corporation, or other instrumentality of any one or more of these federal, state, or local governments, or of any civil or military authority; national emergencies; insurrection, riots, wars, unavailability of rights-ofway or materials; or strikes, lock-outs, work stoppages, fraudulent acts of a third party, or other labor difficulties. Amended

10 Original Sheet No. 9 Holidays: Inside Wire: LATA: SECTION 1-TECHNICAL TERMS AND ABBREVIATIONS, Continued New Year's Day, Independence Day, Labor Day, Thanksgiving and Christmas. Telephone wiring located on the building owner's/customer's side of the demarcation point. Such wiring is deregulated. Installation and maintenance of Inside Wire is the responsibility of the customer or premises owner. Local Access and Transport Area (illata"). A geographic area established for the provision and administration of communications service. A LATA encompasses designated exchanges, which are grouped to serve common social, economic and other purposes. Local Exchange Carrier: Local Service: A company that furnishes local exchange telecommunications service. The furnishing of telecommunications services to within a local calling area. Minimum Point of Entry: The closest practicable point to where telephone facilities cross a property line or enter a building. Non-recurring Charge: A charge associated with a given service or item of equipment which applies on a per service and/or a per item basis each time the service or item of equipment is provided or changed. Amended

11 Original Sheet No. 10 Premises: SECTION 1-TECHNICAL TERMS AND ABBREVIATIONS, Continued All of the space in a building or buildings or contiguous property, not separated by a public highway or right-of-way, which the customer has the right of occupancy to the exclusion of others or shares the right of occupancy with others. Primary Basic Exchange Service: The first business basic exchange access lines at a business premises, that consist of a dial tone line and the associated usage service. Private Branch Exchange (PBX) Service: PBX Service Protector: Service(s): An arrangement which comprises manual and/or automatic common equipment, wiring and station apparatus, and which provide for interconnection of main station lines associated with an attendant position and/or common equipment located on the' customer's premises or extended to another premises of the same customer. Provide for centralized processing of exchange access by stations through groups of Central Office trunks, WATS lines, etc., or with other communications systems through circuits connected to the common equipment. Intercommunications between stations through the common equipment is an inherent feature of the service. An electrical device located in a central office, a customer premises or anywhere along the telephone facility path. This device protects both the Company's and the customer's property and facilities from high voltages and surges in current. The intrastate telecommunications services that Company offers pursuant to this Tariff.

12 Original Sheet No. 11 SECTION 1-TECHNICAL TERMS AND ABBREVIATIONS, Continued Service Agreement: A contract between the Customer and the Company setting forth the rights and obligations of Customers with respect to the Bresnan equipment and facilities on the Customer's Premises. Special Contract: A contract between the Customer and the Company setting forth rates, terms, and conditions for service separately negotiated between the Customer and the Company. This Tariff applies to Customers who sign a Special Contract, however, the provisions of the Special Contract control where those provisions differ from this Tariff. Telecommunications Relay Service (TRS): Enables deaf, hard-of-hearing or speech-impaired persons who use a text telephone or similar devices, to communicate freely with the hearing population not using text. telephone and visa versa. Third Number Billed Call: A call made from outside of the customer's Premises and billed by the operator to the customer's number. White Pages Directory Listing: A directory listing found in the local White Pages telephone directory.

13 Original Sheet No UNDERTAKING OF COMPANY SECTION 2 - RULES AND REGULATIONS Company undertakes to provide services subject to the terms and conditions of this Tariff Company's services are furnished for telecommunications originating and/or terminating within the Company's authorized service area(s) in the State of Colorado Company offers services to customers for the transmission and reception of voice, data, and other types of communications Company does not transmit messages pursuant to this Tariff, but its services may be used for that purpose Company's services are provided on a monthly basis unless otherwise provided, and are available twenty-four (24) hours per day, seven (7) days per week Company may, at Company's sole discretion, elect to employ third parties to perform any of its obligations under this tariff CUSTOMER'S USE OF SERVICE Service may be used for any lawful purpose consistent with this Tariff and with the transmission and switching parameters of the telecommunications facilities utilized in the provision of services Equipment the Company provides or installs at the customer's Premises for use in connection with the services the Company offers may not be used for any other purpose other than for which Company provided it. Customer may not, and may not permit others to, rearrange, disconnect, remove, attempt to repair,. or otherwise interfere with any of the services or equipment installed by Company or Company's agent, except upon the consent of Company.

14 Original Sheet No. 13 SECTION 2 - RULES AND REGULATIONS (Continued) 2.2. CUSTOMER'S USE OF SERVICE, Continued The services the Company offers may not be used for any unlawful purpose or for any use as to which the customer has not obtained all governmental approvals, authorizations, licenses, consents and permits required to be obtained by customer with respect thereto Service may not be used in any manner that interferes with other persons in the use of their service, prevents other persons from using their service, otherwise impairs the quality of service to other customers, or impairs the privacy of any communications over any service provided by Company. Company may require a customer to shut down its transmission of signals if said transmission is causing interference to others Service may not be used in any manner so as to annoy, abuse, threaten, or harass other persons The use of the Company's services either without payment for service or attempting to avoid payment for service by fraudulent means or devices, schemes, false or invalid numbers, or false calling or credit cards is prohibited The customer obtains no property right or interest in the use of any specific type of facility, service, equipment, telephone number, process or code. All rights, titles and interests remain, at all times, solely with Company Customer's use of any resold service obtained from other service providers is also subject to any applicable restrictions in the underlying provider's publicly available tariffs.

15 Original Sheet No. 14 SECTION 2 - RULES AND REGULATIONS (Continued) 2.3. APPLICATION FOR SERVICE Applications for service may be written, oral, or via a secure website and will be processed in a non-discriminatory manner. A customer desiring to obtain service may be required to complete a written application for service and/or participate in third-party verification, or complete and submit other documents Company reserves the right to refuse an application for service made by a present or former customer who is indebted to Company for service previously rendered pursuant to this Tariff until the indebtedness is satisfied. Company may also refuse an application when, in Company's sole discretion, provision of service is precluded under Section below Request for service under this Tariff will authorize the Company to conduct a credit search on the customer. Company may require a deposit for service on the basis of the customer's credit history Company's offerings are not available for resale or for shared use.

16 Original Sheet No DEPOSITS SECTION 2 - RULES AND REGULATIONS (Continued) Company may require a deposit from an applicant for new service. A deposit may be waived if, according to Company's assessment, the applicant is a satisfactory credit risk. See A for the manner in which a customer's satisfactory credit is determined Company may require a deposit from an existing customer as a condition to the further provision of service if, according to Company's assessment, the customer has become a credit risk Company will calculate the maximum deposit required from an applicant for service or an existing customer which will be charges for 90 days basic local exchange service and any associated taxes and surcharges Customers may satisfy deposit requirements as follows: A. In cash, Certified Funds, Money Order B. By an acceptable bank letter of credit, C. Through an acceptable third-party guarantee, D. Other forms of security acceptable to Company.

17 Second Revised Sheet No. 16 Cancels First Revised Sheet No DEPOSITS, Continued SECTION 2 - RULES AND REGULATIONS (Continued) Deposits will be refunded to customers, along with accrued interest, when one (1) of the following is met: A. Service has been terminated or discontinued; or B. The customer has established acceptable credit as outlined in the as specified elsewhere in this Tariff; or C. A customer is not currently delinquent and has made timely payment of bills for a period of twelve (12) consecutive months. Timely payment means that no more than two (2) bills during the previous twelve (12) months were paid beyond the due date. D. Service has not been suspended for non-payment within the previous twelve (12) months When service has been terminated or disconnected, Company will deduct any and all unpaid amounts from the deposit, and the difference will be refunded Interest rates applied to customer deposits held by Company are prescribed by the Commission. The interest rate beginning January 1, 2011 shall be 0.34% per annum. (R) Advice Letter No. 6 Effective Date: March 18, 2011 Decision No. C

18 Original Sheet No CREDIT SECTION 2 - RULES AND REGULATIONS (Continued) Company, in order to ensure payment of its charges for service or for loss of or damage to Company property, may require applicants and customers to establish and maintain credit. The establishment or re-establishment of credit as provided in this Section does not relieve an applicant or customer from compliance with other provisions of this Tariff as to the payment of bills and in no way modifies the Sections regarding disconnection and termination of service for failure to pay bills due for service furnished Company may determine, in its sole discretion, whether or not a particular reference or guarantee in writing would be acceptable as a substitute for demonstrating satisfactory credit. Otherwise, Company may require any applicant or customer to establish and maintain credit in one of the following ways: A. Demonstrating credit satisfactory to Company by providing information pertinent to the applicant's or customer's credit standing; B. Providing a suitable guarantee in writing, in a form presubscribed by Company; or C. Paying a cash deposit pursuant to Section 2.4.

19 Original Sheet No CREDIT, Continued SECTION 2 - RULES AND REGULATIONS (Continued) Company will not require an applicant for new service to pay a deposit if the applicant has verifiable previous or existing telephone service with any telephone company in the United States for at least twelve (12) months, and the payment record is made available and the account history is satisfactory. The payment record of an account will be deemed satisfactory if all the following are met: A. The previous or existing service was not discontinued for nonpayment, and was not abandoned, within the past twelve (12) months; and B. The applicant has not been sent denial notices for previous or existing service within the past twelve (12) months; and C. The applicant has paid for all previous and existing service without referral to a collection agency and without a declaration of uncollectibility; and D. The applicant provides accurate credit information as appropriate To safeguard its interests, Company may require a customer to make an advance payment before services are furnished. The advance payment will not exceed an amount equal to the nonrecurring charge(s) and one (1) month's recurring charges for the service. In addition, where special construction is involved, the advance payment may also include an amount equal to the estimated nonrecurring charges for the special construction and recurring charges for a period to be set between Company and the customer (if any). The advance payment will be credited to the customer's initial bill. An advance payment may be required in addition to a deposit.

20 Original Sheet No CREDIT, Continued SECTION 2 - RULES AND REGULATIONS (Continued) By subscribing to the Service, Customer accepts the terms of this Tariff and authorizes the Company to make inquiries and to receive information about Customer's credit experience from others and to enter this information in Customer's file. Customer credit information will be retained for two (2) years, unless otherwise required by the Commission If an applicant for service is unable to provide satisfactory credit information, Company may refuse to provide service unless the applicant furnishes a deposit pursuant to Section 2.4.

21 Original Sheet No. 20 SECTION 2 - RULES AND REGULATIONS (Continued) 2.6. PROVISION AND MAINTENANCE OF SERVICE Company will use reasonable efforts to make service available to customers on or before a particular date, subject to the provisions and compliance by the customer within the provisions of this Tariff. The lack of facilities may preclude or delay provision of service in a particular location or to a particular customer Pursuant to Commission rules, in the event the Company misses a service call, i.e., an appointment for a premises visit associated with installation of new service by more than four hours, the Company will make a credit to the monthly bill of the customer in the amount of one-third the Tariff rate for installation that was to be charged. This credit will also apply when the Company misses scheduled installation work to be done in the central office At the request of the customer, installation or maintenance may be performed outside of Company's regular business hours or in hazardous locations. In such cases, charges based on cost of the actual labor, material or other costs incurred by or charged by Company will apply. If installation or maintenance is started during regular business hours, but, at the customer's request, extends beyond regular business hours into time periods including, but not limited to, weekends, Holidays, and/or night hours, additional charges may apply Company will have control over the installation, rearrangement, repair, maintenance, and disconnection of all network elements owned or otherwise obtained to ensure the required level of service. Company may substitute, change or rearrange any equipment or Facility at any time and from time to time, but will not thereby alter the technical parameters of the service provided to the customer Customer authorizes the Company and its employees, agents, contractors, and representatives to enter Customer's Premises at which the Service will be accessed in order to install, maintain, inspect, repair and remove the Bresnan Service. The Company will arrange access at time agreeable to the Customer. Customer warrants and represents that Customer is the owner of the Premises or Customer has permission of the owner and the authority to grant access to the Premises.

22 Original Sheet No. 21 SECTION 2 - RULES AND REGULATIONS (Continued) 2.6. PROVISION AND MAINTENANCE OF SERVICE, Continued Company will use reasonable efforts to maintain the service that it furnishes to the customer. Company may make such tests, adjustments and inspections as may be necessary to maintain Company's services and equipment in satisfactory operating condition. When possible, Company may, in its sole discretion, provide the customer with reasonable notice of service-affecting activities that may occur in the normal operation of Company business Company may, upon reasonable notice, make such tests and inspections as may be necessary to determine whether the terms and conditions of this Tariff are being complied with in the installation, operation or maintenance of the customer's or Company's facilities or equipment. If the protective requirements of customer-provided equipment are not being complied with, Company may take such action as it deems necessary to protect its services, equipment and personnel. Company will notify the customer promptly if there is any need for further corrective action. Within ten (10) days of receiving this notice, the customer must take such action. If the ' customer fails to do this, Company may take whatever additional action is deemed necessary, including the suspension of service to protect its services, equipment and personnel from harm Service will continue to be provided until cancelled by the customer or disconnected by the Company pursuant to Section 2.13 of this Tariff and the Commission's rules.

23 Original Sheet No. 22 SECTION 2 - RULES AND REGULATIONS (Continued) 2.7. MINIMUM SERVICE PERIOD Unless otherwise provided by Special Contract, the minimum service period is one month (30 days). The customer must pay the regular tariffed rate for service for the minimum period of service. If a customer disconnects service before the end of the minimum service period, that customer must pay the regular rates for the remainder of the minimum service period. When the service is moved within the same building, to another building on the same Premises, or to a different Premise entirely, the period of service at each location is accumulated to calculate if the customer has met the minimum service period obligation If service is terminated before the end of the minimum period of service as a result of condemnation of property, damage to property requiring the Premises to be abandoned, the customer is not obligated to pay for service for the remainder of the minimum period If service is transferred to a new customer at the same Premises during the first month of service, the new customer assumes responsibility to meet the remainder of the minimum service period requirements. For Services not taken over by the new customer, the original customer is responsible for the remaining payment for the minimum service period obligation in accordance with the terms under which the service was originally furnished.

24 Original Sheet No. 23 SECTION 2 - RULES AND REGULATIONS (Continued) 2.8. CUSTOMER RESPONSIBILITIES The customer is responsible for the payment of all charges for service furnished to the customer's account, even if such charges are unauthorized, and for all additional charges for calls the customer elects to continue making The customer is responsible for compliance with applicable regulations set forth in this Tariff Customer is responsible for the payment of any bills for services and for the resolution of any disputes or discrepancies with Company. Company has no responsibility with respect to billings, charges or disputes related to services used by customer which are not included in services covered by this tariff, including, without limitation, any local, regional and long distance services not provided by Company The customer must make arrangements or obtain permission for safe, reasonable and continuous access and right-of-way for Company employees or agents of Company to enter the Premises of the customer or any Authorized User of the customer at any reasonable hour for the purpose of performing Company's obligations under this Tariff.

25 Original Sheet No. 24 SECTION 2 - RULES AND REGULATIONS (Continued) 2.8. CUSTOMER RESPONSIBILITIES, Continued The customer is responsible for the payment of (a) service charges as set forth herein and (b) charges for visits by Company's agents or employees to the Premises of the customer or Authorized User when the service difficulty or trouble report results from the use of services and equipment by the customer or Authorized User Customer will, at customer's expense, provide reasonable space, power, and level of heating and air conditioning, and otherwise maintain the proper environment to operate Company's service at customer's or Authorized User's premises The customer may not, without prior written consent of Company, which consent shall not be unreasonably withheld, assign, transfer, or in any other manner dispose of, any of its rights, privileges, or obligations under this Tariff, and any attempt to make such an assignment, transfer, disposition without prior consent will be null and void A customer or Authorized User may not represent in any way that the relationship between customer or Authorized User and Company is anything other than one of customer and supplier, respectively. Nothing in this Tariff gives customer or Authorized Users any authority to bind or otherwise incur liability on behalf of Company. Nothing in this Tariff constitutes an endorsement by Company of any activity, service or product of customer or Authorized Users The customer is responsible for any damages, including usage charges that the customer may incur as a result of the unauthorized use of its communications equipment. The unauthorized use of the customer's communications equipment includes, but is not limited to, the placement of calls from the customer's Premises and the placement of calls through customer-controlled or customer-provisioned equipment that are transmitted or carried over Company's network without the authorization of the customer.

26 Original Sheet No. 25 SECTION 2 - RULES AND REGULATIONS (Continued) 2.8. CUSTOMER RESPONSIBILITIES, Continued All operations at the customer's premises will be performed at the expense of the customer and will be required to conform to whatever rules and regulations the Company may adopt as necessary in order to maintain a proper standard of service The customer is required to provide adequate building space, lighting and atmospheric control for the proper installation, operation and maintenance of the Company's equipment and facilities on the customer's premises When Company equipment installed on the customer's premises requires power for its operation, the customer is required to provide such power. The customer is required to provide adequate commercial power, wiring and electrical outlets necessary for the proper operation of the Company's equipment on its premises.

27 Original Sheet No. 26 SECTION 2 - RULES AND REGULATIONS (Continued) 2.9. PAYMENTS AND BILLING The Company's bill format and content will comply with the provisions of the Commission's rules Service is provided and recurring service charges billed on a monthly (30 day) basis. The billing date is dependent on the billing cycle assigned to the customer Recurring charges are billed monthly in advance. Non-recurring charges and charges based on actual usage are billed monthly in arrears The payment due date is fifteen (15) days after the billing date and the bill is pastdue thirty (30) days after the due date on the bill. Bills not paid thirty-one (31) days after the due date are subject to a 1.5 percent late payment charge for the unpaid balance on a per month basis, and may be subject to discontinuance pursuant to Section 2.13 of this Tariff and the Commission's rules. Late payment charge does not extend the time for payment or otherwise enlarge or change the rights of a customer. Collection procedures, temporary disconnection of service, and the requirements for deposit are unaffected by the application of a late charge. The late payment charge does not apply to: Bills mailed more than ten days after the bill date. Final bills One time miscellaneous bills. First month bills for a telephone number change. Billed amounts under a dispute that are resolved to the Company's satisfaction in the customer's favor A customer will not be liable for any late payment charge applicable to a disputed portion of that customer's bill, so long as the customer pays the undisputed portion of the bill and enters into bona fide negotiations to resolve the dispute on a timely basis, pursuant to Section

28 Original Sheet No. 27 SECTION 2 - RULES AND REGULATIONS (Continued) 2.9. PAYMENTS AND BILLING, Continued Checks presented in payment for services and subsequently returned to Company by the customer's financial institution for "Non-Sufficient Funds" or other reasons will incur a nonrecurring charge of $20.00 per customer, per check, In addition to any other applicable Late Payment or Failure-to-Pay fees and charges Any related fees, charges, and assessments due to the late payment and nonpayment are not penalties but are liquidated damages intended to be a reasonable advance estimate of the Company's costs resulting from Customer's late payment or nonpayments A customer may be placed on a "cash only" basis upon receipt of two (2) returned checks within a twelve (12)':'month period of time. "Cash only" is herein defined as cashier's checks, U.S. currency, or money orders Receipt of a subsequently dishonored negotiable instrument in response to a notice of discontinuance will not constitute payment of a customer's account, and Company will not be required to issue additional notice prior to discontinuance. Amended

29 Original Sheet No. 28 SECTION 2 - RULES AND REGULATIONS (Continued) 2.9. PAYMENTS AND BILLING, Continued Disputes A. Billing disputes should be addressed to Company's customer service organization via the Company's toll-free telephone number, or by writing the Company at Attn: Commercial Accounts. Payable, 1860 Monad Road, Billings, MT Customer service representatives are available 24 hours a day, 7 days a week, 365 days a year. B. In case of a billing dispute between customer and Company as to the correct amount of a bill, which cannot be adjusted with mutual satisfaction, customer may enter the following arrangement: 1. First, customer requests, and Company will comply with the request, an investigation and review of the disputed amount. 2. Second, the customer pays the undisputed portion of the bill on time or the service will be subject to disconnection if Company has notified customer by written notice of such delinquency and impending termination. 3. Third, the customer pays the amounts determined to be owed following the Company's investigation and review subject to Section 2.9.ll.D. below. C. Company will not disconnect customer's service for nonpayment as long as customer complies with this section. Amended

30 Original Sheet No. 29 SECTION 2 - RULES AND REGULATIONS (Continued) 2.9. PAYMENTS AND BILLING, Continued Disputes, Continued D. If there is still disagreement over the disputed amount after the investigation and review by a manager of the Company, the customer may appeal to the Commission for its investigation and decision. E. The address and telephone number of the Commission are: Colorado Public Utilities Commission 1560 Broadway, Suite 250 Denver, CO Telephone: Toll Free in Colorado only: Facsimile: Dial tone will not be disconnected from 12 noon on any day the business office of the Company will not be open the following day until 8 a.m. the next day the business office is open for a full business day The customer must contact the company prior to the discontinuance of service that was noticed on at least 15 days written notice to the customer, due to nonpayment, to make payment arrangements for the outstanding balance. The arrangements must be agreeable to the company. Any arrangement agreed upon must be kept or service may be disconnected without further notice If the customer pays less than the total amount of all charges owing to the Company and the customer does not specify the manner in which they wish to apply the payment, then the Company shall apply all payment received to local exchange service first Except as otherwise specified, where the rate to be charged for a particular service is determined by applying a percentage or similar factor to a quoted rate, and such computation results in a fraction, the charge for the service shall' be computed to the nearest cent, a half cent being increased to the next higher cent. Amended

31 Original Sheet No TAXES SECTION 2 - RULES AND REGULATIONS (Continued) Customer must pay, without limitation and unless customer can provide appropriate exemption certificates, all sales, use, gross receipts, excise, access, and other local, state and federal taxes, charges, fees, and surcharges, however designated, imposed on or based upon the provision, sale or use of the services (excluding taxes on Company's net income). Such taxes may be separately stated on the applicable invoice ALLOWANCES FOR INTERRUPTION OF SERVICE For the purpose of applying this provision, the word "interruption" means the inability to access service due to equipment malfunction or human errors. "Interruption" does not include, and no allowance will be given for, service difficulties such as slow access, circuits busy or other network and/or switching capacity shortages It is the obligation of the customer to notify the Company of any interruption in service Credit allowances will not be given in accordance to this Section for interruptions of service which are due t9 Company's testing or adjusting, to the negligence of the customer, or to the '; failure of Channels, equipment and/or communications equipment provided by the customer or another Carrier, natural disasters affecting large numbers of customers or the inability of the Company or its agents to gain access to the customer's premises when required. Interruptions of service are subject to the general limitation of liability provisions set forth in Section herein Credits will be made under Section 2.11 for service interruptions of more than eight (8) hours during a continuous twenty-four (24) hour period after being reported by the customer or folu1d to be out of order by the Company, whichever occurs first. The adjustment will be a credit on the monthly bill proportional to the duration of the service interruption, with each occurrence of the loss of service for 8 hours during the 24 hours time period counting as one day. For purposes of computing a credit, every month is considered to have 30 days. Amended

32 Original Sheet No. 31 SECTION 2 - RULES AND REGULATIONS, Continued CANCELLATION OR MODIFICATION OF SERVICE BY CUSTOMER Customers may cancel service by providing written or oral notice to Company at any time. The notice must specify the date on which service is to be discontinued Upon termination by Customer, Customer will be responsible for any and all applicable fees and charges incurred up to and including the day and time on which the customer requested the service to be disconnected If customer cancels service before Company completes installation of the service and, at the time of cancellation, Company has incurred any expense in installing services or preparing to install service that it would not otherwise have incurred, a charge equal to the cost the Company incurred will apply If the customer cancels service after Company has completed installation, the charge set forth in Section will apply to the extent Company has not yet recovered the costs described in Section In addition, the minimum service period obligations described in Section 2.7 will apply regardless of whether service has been initiated and the charges due under Section 2.7 apply In the case of a customer-initiated modification of service, charges for the subsequent order are in addition to the costs incurred before the customer changed the original order. Amended

33 Original Sheet No. 32 SECTION 2 - RULES AND REGULATIONS, Continued DENIAL OR DISCONTINUANCE OF SERVICE Disconnection Without Notice. The Company will not deny or discontinue service to a customer without prior written notice except for the following reasons: A. If a safety condition that is immediately dangerous or hazardous to life, physical safety, or property exists; B. Upon order by an appropriate court, the Commission, or any other duly authorized public authority; or C. If service, having already been properly discontinued, has been restored by someone not authorized by the company and the original cause for discontinuance has not been cured. D. Violation of any Commission rule or effective Tariff that may adversely affect the safety of any person or the integrity of the provider's service. E. Failure to comply with municipal ordinances or other laws pertaining to telecommunications service that may adversely affect the safety of any person or the integrity of the provider's service. F. Failure of the customer to permit the provider reasonable access to its facilities or equipment. G. Customer equipment is non-compliant with Federal Communication Commission equipment specifications thereby causing or contributing to Service interruptions, malfunctions, or unusual or excessive Service maintenance requirements. H. The customer obtained service by subterfuge. Subterfuge includes, without limitation: (1) Obtaining service in another person's name with the intent to avoid outstanding charges; or (2) Applying for new service at a location: (a) where a person has outstanding charges for jurisdictional service including outstanding charges for any associated taxes and surcharges; and (b) where such person continues to reside.

34 Original Sheet No. 33 SECTION 2 - RULES AND REGULATIONS, Continued DENIAL OR DISCONTINUANCE OF SERVICE, Continued Disconnection With Notice. The Company may temporarily suspend or permanently discontinue service and may sever the connection and remove any of its equipment from the customer's premises after at least IS-days written notice only for one of the following reasons: A. Non-payment of any past due bill for basic local exchange service and any associated taxes and surcharges. Solely for the purposes of this paragraph, a bill is past due if not paid within 30 days of the due date which must be at least 15 days after the billing date. B. If the Company determines service was obtained fraudulently or without the authorization of the provider or is being used for, or suspected of being used for, fraudulent purposes Notice requirements. The customer will be notified of the intention of the Company to discontinue basic local exchange service and will be allowed no fewer than 15 days from the date the notice was issued in which to respond to the Company. The notice will clearly state the amount that is past due and the date by which an installment payment arrangement must be entered into or payment must be received to prevent interruption of service. It will also state that disconnection of basic local exchange service cannot occur for nonpayment of other charges, such as for optional services, wireless service, or other companies' services. If the customer has chosen electronic billing, the notice of disconnection may be provided electronically.

35 Original Sheet No. 34 SECTION 2 - RULES AND REGULATIONS, Continued DENIAL OR DISCONTINUANCE OF SERVICE, Continued Restrictions on Denial or Discontinuation of Service -Disposition of Payments A. Basic local exchange service will not be denied or discontinued for delinquency or nonpayment of charges for service unless the customer has been issued a bill for the charges consistent with the billing requirements of the Commission's rules. B. The Company will not deny or discontinue basic local exchange service for delinquency in payment for service rendered to a previous occupant of the premises to be served, for unpaid charges for services or facilities not ordered by the applicant or customer, or for any other indebtedness, except as incurred for basic local exchange service and any associated taxes and surcharges. C. The Company may not use its purchase of a customer's indebtedness, i.e., the accounts receivable, from another provider to deny or discontinue providing its jurisdictional services to that customer. D. Unless requested by the customer, the Company will disconnect dial tone only during the normal business hours of the Company's business or customer service offices. There will be no disconnection of dial tone when the business or customer service offices of the Company is not open or after noon the day before the business or customer service offices will not be open Payment Arrangements. If a customer pays or is willing to pay all current charges, which are defined for the purpose of this subparagraph as that portion of the amount owed by the customer for basic local exchange service and any associated taxes and surcharges that are not past due, the Company will not discontinue service for non-payment of a past due amount for these services when the customer has entered into a payment arrangement with the Company. If the payment arrangement is not satisfied, the service may be disconnected for non-payment without further notice.

36 Original Sheet No. 35 SECTION 2 - RULES AND REGULATIONS, Continued RESTORATION OF SERVICE The use and restoration of service in emergencies may be in accordance with part 64, Subpart D of the Federal Communications Commission's Rules and Regulations which specifies the priority system for such activities When a customer's service has been disconnected in accordance with this Tariff and the service has been terminated through the completion of a Company service order, service will be restored only upon the basis of application for new service A customer whose service has been discontinued for failure to establish credit or for nonpayment of bills will be required to pay the unpaid balance due Company before service is restored Whenever service has been discontinued for fraudulent or other unlawful use, Company may, before restoring service, require the customer to make, at its own expense, all changes in facilities or equipment necessary to eliminate such fraudulent or otherwise unlawful uses and to pay an amount reasonably estimated as the loss in revenues resulting from such fraudulent use Any customer whose service has been temporarily disconnected will be required to pay service Restoral Charges, as set forth in Section 4 of this Tariff. Any service already disconnected must be restored without any additional charge if it was not properly disconnected or restored as provided herein, in accordance with 4 Code of Colorado Regulations

37 Original Sheet No. 36 SECTION 2 - RULES AND REGULATIONS, Continued LIMITATION OF LIABILITY Company or its affiliates will not be liable directly or indirectly to the customer or Authorized User for, and the customer and any Authorized User, jointly and severally, will indemnify, defend and hold harmless Company from any allegation, claim, loss, damage, liability, defect, cost or expense resulting from or involving: A. Libel, slander, or invasion of privacy from material, data, information or other content transmitted over Company's facilities; or B. Patent or trademark infringement or other infringement of intellectual property rights including, but not limited to, copyrights, trademarks, trade secrets, or other intellectual property rights, arising from (1) combining (or using in connection with) Company-provided services and equipment with any facilities, services functions, or products provided by the customer or Authorized User or (2) use of services, functions, or products which Company furnished in a manner Company did not contemplate and over which Company exercises no control. In the event that any such infringing use is enjoined, the customer or Authorized User at its expense, will obtain immediately a dismissal or stay of such injunction, obtain a license or other agreement so as to extinguish the claim in infringement, terminate the claimed infringing use, or modify such combination so as to avoid any such infringement; or C. A breach in the privacy or security of communications transmitted over Company's facilities; or D. Acts, mistakes, omission, delays in operation, delays in transmission, errors or defects in transmission over Company's facilities or equipment; telephone or other hardware failure, software failure or malfunction, deletion or corruption of files, work stoppage, failure of perfonl1ance of the service, failure or lost of customer files; or E. Injuries to persons or property from voltages or currents transmitted over Company-provided facilities caused by customer-provided equipment or Premises wire; or

38 Original Sheet No. 37 SECTION 2 - RULES AND REGULATIONS, Continued LIMITATION OF LIABILITY, Continued , Continued F. The disconnection of service for failure to pay the charges billed to customer, including but not limited to, any direct, indirect, incidental, special consequential, exemplary or punitive damages, including without limitations, business opportunities and personal injuries limitation of loss of profits, loss of earnings, loss (including death), resulting directly or indirectly out of, or in connection with, the installation, maintenance, failure, removal or use of the service, so long as such disconnection of service complied with the applicable rules and regulations; or G. Violations of the obligations of the customer under this Tariff; or H. Defacement of or damage to customer Premises, facilities or equipment resulting from the furnishing of service or equipment on such Premises or the installation, maintenance, repair or removal thereof, unless such defacement or damage is caused by willful misconduct of Company's agents or employees; or I. Any loss, destruction or damage to property of the customer, the customer's agent, distributors, or any third party, or the death of or injury to persons, including, but not limited to, employees or invitees of either Company or the customer, to the extent caused by or resulting from the negligent or intentional act or omission of Company, customer, Authorized User or their employees, agents representatives or invitees; or J. Any delay or failure of performance or equipment due to a Force Majeure condition or any unlawful acts of Company's agents and employees if committed beyond the scope of their agency or employment. K. Misrepresentation of, or the failure to disclose, the lawful rates and charges published in the Tariff, so long as Company has complied with any applicable rules and regulation related thereto; or

39 Original Sheet No. 38 SECTION 2 - RULES AND REGULATIONS, Continued LIMITATION OF LIABILITY, Continued , Continued L. Fees Company delivered to a jurisdiction in question and not returned to Company as provided in the Taxes Section of this Tariff; or M. Any act, mistake, omission fraudulent act of a third party, interruption, delay error, or defect caused by or contributed to by: 1. Another company or Carrier, or its agents or employees, when the facilities or equipment of the other company of Carrier are used for or with the service Company offers. This included the provision of a signaling system or other database by another company; or 2. The customer, or any third party acting as its agent, in connection with Company-provided or customer-provided facilities or equipment,. including, but not limited, the customer's failure to take all necessary steps to obtain, install and maintain all necessary equipment, materials and supplies for interconnecting the terminal equipment or communications system of the customer to Company's network; or 3. A third party. N. Any failures, errors, malfunctions or omissions of Caller ID Blocking whether or not arising from or relating to any ordinary negligence or other conduct by Company; or O. Any unauthorized use of the service provided to customer.

40 Original Sheet No. 39 SECTION 2 - RULES AND REGULATIONS, Continued LIMITATION OF LIABILITY, Continued Except as otherwise provided herein, no liability for direct, incidental or consequential damages shall attach to the Company, its agents, servants, or employees, for damages or costs arising from errors, mistakes, omissions, interruptions, failures, delays or defects or malfunctions of equipment or facilities, in the course of establishing, furnishing, maintaining, rearranging, moving, terminating, or changing the service or facilities (including the obtaining or furnishing of information in respect thereof or with respect to the customers or Authorized users of the service or facilities) in the absence of willful and wanton conduct, whether a claim for such liability is premised upon breach of contract, breach of warranty, fulfillment of warranty, negligence, strict liability, misrepresentation, fraud, or any other theories of liability The sole and exclusive remedy against the Company for an interruption or failure of telephones service resulting from errors, mistakes, omissions, interruptions, failures, delays or defects or malfunctions of equipment or facilities shall be as provided by this tariff and as follows. The Company shall repair or replace any item of its terminal facilities or defective part thereof at its expense. The Company shall have the option to decide whether to repair or to replace its terminal facilities The liability of Company for damages arising out of the furnishing of, or failing to furnish, its services, including but not limited to mistakes, omission, disconnections, interruptions, delays, acts of a third party, errors, defects, or representations, whether caused by acts or omissions is limited to the extension of allowances for interruption as set forth in this Tariff. Such allowances for interruptions are the sole remedy of the customer and the sole liability of Company. Company will not be liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages to customer as a result of any Company service, equipment or facilities, or the acts or omissions, acts of a third party, or the acts or omissions or negligence of Company, its employees or agents.

41 Original Sheet No. 40 SECTION 2 - RULES AND REGULATIONS, Continued LIMITATION OF LIABILITY, Continued The liability of Company's suppliers and vendors for damages arising out of the furnishing of, or failing to furnish, their services, including but not limited to mistakes, omissions, interruptions, delays, errors, defects, or representations, whether caused by acts or omissions of such suppliers and vendors shall be limited to the extension of allowances for interruptions as set for in this Tariff. The extension of such allowances for interruptions will be the sole remedy of the customer and the sole liability of Company's supplier and vendors. Company's suppliers and vendors will not be liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages to customer, as a result of any service, equipment or facilities, or the act of omissions, or negligence of Company's suppliers and vendors, its employees or agents The entire liability of Company for any claim, loss, damage or expense from any cause whatsoever will in no event exceed sums actually paid to Company by the customer for the specific services giving rise to the claim, and no action or ' proceeding against Company may be commenced more than one (1) year after the service is rendered The liability of Company for errors in billing that result in overpayment by the customer will be limited to a credit equal to the dollar amount erroneously billed or, in the event that payment has been made and service has been discontinued, to a refund of the amount erroneously billed.

42 Original Sheet No. 41 SECTION 2 - RULES AND REGULATIONS, Continued LIMITATION OF LIABILITY, Continued With respect to Emergency Number 911 Service: A. This service is offered solely as an aid in handling assistance calls in connection with fire, police and other emergencies. Company is not responsible for any losses, claims, demands, suits or any liability whatsoever, whether suffered, made, instituted or asserted by the customer, or by any other party or person, for any personal injury to or death of any person or persons, or for any loss, damage or destruction of any property, whether owned by the customer or others, caused or claimed to have been caused by: (1) mistakes, omissions, interruptions, delays, errors or other defects in the provision of this service; or (2) installation, operation, failure to operate, maintenance, removal, presence, condition, location or use of any equipment and facilities furnishing this service. B. Neither is Company responsible for any infringement or invasion of the right of privacy of any person or persons, caused or claimed to have been. caused, directly or indirectly, by the installation, operation, failure to operate, maintenance, removal, presence, condition, occasion or use of Emergency 911 service features and the equipment associated therewith, or by any services furnished by Company, including, but not limited to, the identification of the telephone number, address or name associated with the telephone used by the party or parties accessing Emergency 911 service, and which arises out of the negligence or other wrongful act of Company, the customer, its users, agencies or municipalities, or the employees or agents of anyone of them With respect to Directory Listing Service: A. Customer acknowledges that the Service may connect to or utilize services, equipment and infrastructure, content and other components licensed from or otherwise provided by independent third parties. The Company does not endorse or warranty any third-party products, services or content that are distributed or advertised via the service.

43 Original Sheet No. 42 SECTION 2 - RULES AND REGULATIONS, Continued LIMITATION OF LIABILITY, Continued , Continued B. No liability for damages arising from publishing the telephone number of Non- Published service in the telephone directory or 'disclosing the telephone number to any person shall attach to the Company. Where such number is published in the telephone directory, the Company's liability shall be limited to a refund not exceeding the amount of any charges associated with the directory listing in which the error or omission occurs. Company in accepting listings as prescribed by applicants or customers, will not assume responsibility for the result of the publication of such listings in directories, nor will the company be a party to controversies arising between customers or others as a result of such publication. C. The customer indemnifies and saves the Company harmless against any and all claims for damages caused or claimed to have been caused, directly or ' indirectly, by refusing to disclose a Non-Published telephone number upon request or by the publication of the number of a Non-Published service in the telephone directory or disclosing of such number to any person. D. When a customer with a Non-Published telephone number places a call to the Emergency 911 service, Company will release the name and address of the calling party, where such information can be determined, to the appropriate local governmental authority responsible for the Emergency 911 service. By subscribing to service under this Tariff, the customer agrees to the release of such information under the above provision. E. The customer indemnifies and saves the Company harmless against any and all claims for damages caused or claimed to have been caused directly or indirectly by the publication of a listing which the customer has requested be omitted from the telephone directory or the disclosing of such a listing to any person. Where such a listing is published in the telephone directory, the Company's liability shall be limited to a refund of any monthly charges assessed by the Company for the particular Non- Listed service.

44 Original Sheet No. 43 SECTION 2 - RULES AND REGULATIONS, Continued LIMITATION OF LIABILITY, Continued Company will not be liable for any refusals or failures to provide or delays in commencing service to any customer pursuant to Section or for any failure to provide or maintain service at any particular performance level Company makes no warranty or representation of any kind whatsoever with respect to installations it provides for use in an explosive atmosphere. The customer indemnifies and holds Company harmless from any and all loss, claims, demands, suits, or other action, or any liability whatsoever, whether suffered, made, instituted, or asserted by any entity or person(s), and for any loss, damage, or destruction of any property, whether owned by the customer or others, caused or claimed to have been caused directly or indirectly by the installation, operation, failure to operate, maintenance, removal, presence, condition, location, or use of any installation so provided. Company reserves the right to require each customer to sign an agreement acknowledging acceptance of the provisions of this Section as a condition precedent to such installations.

45 Original Sheet No NOTICES SECTION 2 - RULES AND REGULATIONS, Continued Any notice the Company may give to a customer will be deemed properly given when delivered, if delivered in person, when deposited with the U.S. Postal service, postage prepaid, addressed to the customer's billing address, posted on the Service Website, posted on another website about which Customer has been or will be notified, or via e- mail to the address listed on the Customer's account. Customer acknowledges and agrees that any of the foregoing will constitute sufficient notice. Customer acknowledges that, from time to time, the Company may notify Customer about important information regarding the Service using one or more of the methods set forth in this Tariff.

46 Original Sheet No. 45 SECTION 2 - RULES AND REGULATIONS, Continued CUSTOMER PROVIDED EQUIPMENT AND INTERCONNECTION Customer-provided equipment on the Premises of customer or Authorized User, the operating personnel there, and the electric power consumed by such equipment must be provided by and maintained at the expense of the customer or Authorized User. Conformance of customer-provided equipment with Part 68 of the FCC Rules is the responsibility of customer Customer or Authorized User must ensure that customer-provided equipment connected to Company equipment and facilities is compatible with such equipment and facilities. The magnitude and character of the voltages and currents impressed on Companyprovided equipment and wiring by the connection, operation, or maintenance of such equipment and wiring must be such as not to cause damage to Company-provided equipment and wiring or injury to Company's employees or to other persons. Any additional protective equipment required to prevent such damage or injury may be provided by Company at customer's expense Company will not be responsible for the installation, operation or maintenance of any customer-provided communications equipment. Where customer-provided equipment is connected to the facilities and equipment furnished under this Tariff, the responsibility of Company will be limited to the furnishing of service, facilities and equipment offered pursuant to this Tariff. Beyond this responsibility, Company will not be responsible for: A. the transmission of signals by customer-provided equipment or for the quality of, or defects in, such transmission; or B. the reception of signals by customer-provided equipment; or C. network control signaling when performed by customer-provided network control signaling equipment.

47 Original Sheet No. 46 SECTION 2 - RULES AND REGULATIONS, Continued CUSTOMER PROVIDED EQUIPMENT AND INTERCONNECTION, Continued The customer must secure all licenses, permits, rights-of-way and other arrangements necessary for interconnection with Company. In addition, the customer must ensure that its equipment and/or system or that of its Authorized User or agent(s) is properly interfaced with Company's service and the signals emitted into Company s network are of the proper mode, band-width, power, data speed and signal level for the intended use of the customer. If the customer or its Authorized User or agent(s) fails to properly maintain and operate its equipment and/or system, Company may, upon written request, require the use of protective equipment at the customer s expense Interconnection between the facilities or services of,other Carriers IS governed by the applicable terms and conditions of the other Carriers' tariffs Service furnished by Company may be interconnected with services or ' facilities of other authorized Carriers and with private systems, subject to the technical limitations established by Company. Any special interface of equipment or facilities necessary to achieve compatibility between the facilities of Company and other participating Carriers must be provided at the customer's expense PROVISION AND OWNERSHIP OF TELEPHONE NUMBERS Except as provided by law, Federal Communications Commission or Commission regulations, the customer has no property right in any telephone number or any right to continuance of service through any particular serving office. Company may change a telephone number or a serving office designation, or both, of a customer if required for engineering or technical reasons or whenever Company deems it desirable in the conduct of its business to do so.

48 Original Sheet No APPLICATION OF RATES SECTION 3 - DESCRIPTION OF SERVICE The following sections set forth the rules and regulations governing the application of rates for Company services, including the following general rate categories: A. Nonrecurring Charges (NRC) for installation of facilities and services; and B. Monthly Rates (MRC) for availability and use of facilities and services Service Areas A. Local exchange boundaries and local calling areas are the same as those contained in Section 5 of this Tariff and in the referenced exchange area maps. B. Company's description of service area in no way compels Company to provide any service in an area where facilities or other extenuating factors limit Company's ability to provide service Non-Recurring Charges A. Non-recurring Charges are incurred by customer-initiated requests only, and are in addition to all other scheduled rates and charges. B. The non-recurring charges specified herein reflect service provided during regularly scheduled work hours, at current installation intervals and without work interruptions by the customer. C. Customer requests for expedited services that require installations on a date that is less than the normal offered interval may result in an increase in applicable Non-recurring Charges. D. Customer requests performed on an out-of-hours basis shall also incur an add-on to applicable non-recurring charges, along with any additional costs that may be involved.

49 Original Sheet No. 48 SECTION 3 - DESCRIPTION OF SERVICE, Continued 3.2. LOCAL EXCHANGE SERVICES Company provides Basic Local Exchange Service, as defined by the Colorado Public Utilities Commission, and ancillary services to business customers. Customers may elect to take service under the rates, terms and conditions set forth in this Tariff or may elect to take service under a Special Contract. In either case, customers must execute a Service Agreement with respect to the Company's equipment prior to commencing the Service Local Exchange Services may be made unavailable to originate calls to other telephone companies' caller-paid information services (e.g., NPA 900, NXX 976, etc.) at the customer request. Calls to those numbers and other numbers used for caller-paid information services may be blocked by Company's facilities for unpaid charges for these services Local Exchange customers receive one listing per assigned telephone number in the local White Pages Directory and receive a copy of the White Pages Directory at no additional charge. Amended

50 Original Sheet No. 49 SECTION 3 - DESCRIPTION OF SERVICE, Continued 3.3. DIRECTORY LISTING Company does not publish a directory or other similar listing of its customers. However, Company will arrange for customers, other than customers requesting nonpublished service, to be listed in the directories and directory assistance records of the applicable Incumbent Local Exchange Carrier ("ILEC") in accordance with the ILEC's listing service tariff schedule, subject to availability of such listing service to Company's customers. Company hereby concurs in such schedules on file with the Commission that are current and effective as of the effective date of this tariff sheet NON-PUBLISHED SERVICES At the request of customer, the customer's name, address, and telephone number will not be listed in any directory or directory assistance records available to the public, except that the number may be included in reference listings. However, such information, along with call forwarding information from such numbers, will be released in response to legal process or to certain authorized governmental agencies. 3.5 NON-LISTED SERVICES At the request of the customer, anyone or all of the customer's directory listings normally published in the alphabetical directory will be omitted from the directory but listed in the information records available to the general public. 3.6 OTHER DIRECTORY SERVICES -ADDITIONAL LISTINGS Customers may request additional directory listings. Amended

51 Original Sheet No. 50 SECTION 3 - DESCRIPTION OF SERVICE, Continued 3.7 CUSTOM CALLING SERVICES Hunting Allows business lines to be set up in a group so that calls to a busy line will hunt to the next available line in the group Calling Line ID Includes Calling Name Display, Calling Number Display and Anonymous Call Rejection. These features enable users to know who is calling before they answer the call Calling Number delivery Block per call Enables callers to block the delivery of their name and number to the calling party on a call-by-call basis by dialing a code before dialing the number CUD Permanent Blocking Enables callers to block the delivery of their name and number to the calling party on a permanent basis so they don't have to dial a blocking code before dialing the number Way Calling Allows the user to talk to two people in different locations at the same time Call Transfer Allows the user to transfer a call to another number Call Forwarding Includes Call Forwarding Busy and 'Call Forwarding No Answer. These features enable users to forward incoming calls to a different number if the line is busy or the call is not answered within a specified length of time or number of rings Unconditional Call Forwarding Immediately forwards all incoming calls to a different number regardless of the line's busy or no answer status Call, Forwarding -Preset Forwards incoming call to a number that has been pre-determined by the user. This enables call forwarding to a given number to be quickly activated and de-activated without having to enter the destination number each time. Amended

52 Original Sheet No. 51 SECTION 3 - DESCRIPTION OF SERVICE, Continued 3.7 CUSTOM CALLING SERVICES, Continued Call Waiting ID Informs users who are on the phone that there is another incoming call, and displays the number and/or name of the new caller on the telephone's Caller ID display Call Hold Allows the user to put a call on hold in order to dial another number, and then switch between the two calls Priority Call with Priority Call on Call Waiting Provides a distinctive ring tone and call waiting tone for numbers on the Priority Call list; callers not on the Priority Call list receive the normal tones Last Call Return (LCR) Allows the user to return the most recent incoming call. Includes LCR on busy Automatic Call Back (AC) Automatically redials the last outgoing call made from a business line. Includes AC on busy Remote Call Forwarding (RCF) When a customer activates RCF on the customer's service, all incoming calls are automatically routed to another customer-selected telephone number in the local calling area or a distant exchange. The RCF subscriber will be billed for the to11 charges associated with the forwarded call, not the caller. The subscriber must PIC Bresnan as their LD service provider and must specify a Bresnan LD plan. Amended

53 Original Sheet No. 52 SECTION 3 - DESCRIPTION OF SERVICE, Continued 3.8 TOLL RESTRICTION Description Toll Restriction provides for exchange access lines or trunks to be restricted from dialing sent paid toll calls. Local directory assistance and toll free calls are allowed. Attempted violation of the restrictions are routed to an announcement Terms and Conditions A. This service is offered, subject to the availability of existing CO facilities, to individual line business and dial switching type customers. B. Provision of Toll Restriction does not alleviate customer responsibility for completed toll calls

54 Original Sheet No. 53 SECTION 3 - DESCRIPTION OF SERVICE, Continued 3.9 N-l-l ABBREVIATED DIALING CODES Description A. Abbreviated dialing codes enable callers to connect to a location in the phone network that otherwise would be accessible only via a seven or ten-digit telephone number. The network must be pre-programmed to translate the threedigit code into the appropriate seven or ten-digit telephone number and route the call accordingly. For N-1-1 codes, the first digit can be any digit other than 1 or 0 and the last two digits are both 1. B. The following N-1-l abbreviated dialing codes were assigned for specific uses by FCC Decision Nos and , issued in CC Docket : 211 -Community Information and Referral Services 311 -Non-Emergency Police and Governmental Services 411 -Local Directory Assistance 511 -Traffic al1d Transportation Information 711 -Telecommunications Relay Service 811-Advanced Notice of Excavating Activities 911 -Emergency Service Terms and Conditions A. The offering of these abbreviated dialing codes can be delivered via regular exchange access lines (by individual business line, PBX trunks, etc.) B. Access to these abbreviated dialing codes is not available through the following dialing arrangements: 1+; 0+, 0-(credit card, third-party billing, collect calls); and 101XXXX In addition, operator assisted calls will not be completed. C. The Company will provide only the delivery of the calls. The entity that has been granted authorization to use the N-1-l abbreviated dialing code will be responsible for providing any announcements and services to the callers.

55 Original Sheet No. 54 SECTION 3 - DESCRIPTION OF SERVICE, Continued 3.10 RESERVED FOR FUTURE USE Amended

56 Original Sheet No. 55 SECTION 4 -RATES AND CHARGES 4.1 NONRECURRING CHARGES Order Charges. Order charges apply when a customer requests an installation of one or more basic service lines or when a customer requests to add or subtract one or more basic service lines currently in service at the customer's premises. BUSINESS NRC Service Order Each Initial Line/Trunk $25.00 Additional Lines $ Premises Visit Charge. A premises visit charge will apply when a customers requests that a Company technician visit the customer's. premises for any purpose. First 15 Minutes $60.00 Additional 15 Minutes $ Returned Check Charge, Per Occurrence Business $ Restoral Charge, Per Occurrence Business $ Change Telephone Number, Per Telephone Number Changed Business $25.00 Amended

57 Original Sheet No. 56 SECTION 4 - RATES AND CHARGES, Continued 4.2 BASIC SERVICE RATES Basic Service BUSINESS MRC Each line Installed $ CUSTOM CALLING FEATURES Continuous Use Features, Business BRESNAN BUSINESS MRC NRC Hunting $8.00 $10.00 Calling Line ID $8.00 $10.00 Calling Number delivery Block per call $8.00 $10.00 CLID Permanent Blocking $8.00 $ Way Calling $8.00 $10.00 Call Transfer $8.00 $10.00 Call Forwarding $8.00 $10.00 Unconditional Call Forwarding $8.00 $10.00 Call Forwarding - Preset $8.00 $10.00 Call Waiting ID $8.00 $10.00 Call Hold $8.00 $10.00 Priority Call w/pc on CW $8.00 $10.00 Last Call Return (LCR) $8.00 $10.00 Automatic Call Back (AC) $8.00 $10.00 Remote Call Forwarding $8.00 $10.00 Amended

58 Original Sheet No. 57 SECTION 4 -RATES AND CHARGES, Continued SECTION 4.3 CUSTOM CALLING FEATURES, Continued Single Use Features, Business Charge per Activation Call Trace $1.00 Last Call Return $1.00 Automatic Call Back $ TOLL RESTRICTION SERVICE BUSINESS MRC NRC Business, per Line $5.00 $ DIRECTORY LISTING SERVICE BUSINESS MRC NRC Nonpublished Service $5.00 $10.00 Nonlisted Service $5.00 $10.00 Additional Listing $5.00 $10.00 Amended

59 Sixth Revised Sheet No. 58 Cancels Fifth Revised Sheet No. 58 SECTION 4 -RATES AND CHARGES, Continued 4.6 PRIMARY INTEREXCHANGE CARRIER CHANGE AND FREEZE CHARGES IntraLATA or InterLATA seperately $5.50 each for manual changes, $1.25 for electronic changes InterLATA and IntraLATA at the same time $2.75 for manual change, $0.62 for electronic change PIC Freeze -Restricts "slamming" by preventing other carriers from changing a customer's PIC without authorization. $1.00 per request or change 4.7 LITAP SURCHARGE The Colorado Low-Income Telephone Assistance Program Access Line Charge will be charged in addition to all recurring Basic Local Exchange access line charges, and to Public, Semi-Public, and Public Access Line (PAL) lines on a monthly basis, with the exception of (i) state and local governmental bodies, and (ii) those subscribers eligible for the Low-Income Telephone Assistance Program. Pursuant to (1), C.R.S., and 4 Code of Colorado Regulations , effective April 1, 2012, the Colorado Low-Income Telephone Assistance Program uniform charge on each access line is $ HIGH COST SUPPORT MECHANISM. Company contributes to the Colorado High Cost Support Mechanism as required under 4 Code of Colorado Regulations A surcharge for the High Cost Support Mechanism will appear as a line item on all monthly bills. Effective July 1, 2011, the Surcharge is 2.9%. 4.9 TELEPHONE RELAY SYSTEM Company contributes to the Colorado Telephone Relay System as required under 4 Code of Colorado Regulations A surcharge for the Telephone Relay System will appear as a line item on monthly bills. Effective January 1, 2014, the surcharge is $0.05 per line per month. (C) (R) Advice Letter No. 16 Issue Date: February 25, 2014 Decision No. C Effective Date: March 12, 2014

60 Original Sheet No. 59 SECTION 5 - EXCHANGE AREAS 5.1 LIST OF EXCHANGE AREAS AND LOCAL CALLING AREAS (LCA) Listed below is a chart indicating the exchange areas and the additional localities outside of the exchange which customers can call without a toll charge. Localities could include other exchanges, zones or specific wire centers within an exchange. customers may have to use the direct dialing code of 1+ to place calls within their local calling area. EXCHANGE AREA Canon City Durango Fruita Grand Junction Montrose Palisade EXCHANGE, ZONE OR WIRE CENTER INCLUDED IN THE LOCAL CALLING AREA Florence; Main, Sunset, Vineland and West wire centers of the Pueblo Exchange; Howard, Pike Trails and Westcliffe wire centers of Century Tel of Eagle Bayfield, Cortez, Mancos, Mesa Verde, Silverton; Allison, Marvel, Pagosa Springs, Pagosa West wire centers of CenturyTel of Colorado; Dolores and Ignacio wire centers of CenturyTel of Eagle De Beque, Delta, Grand Junction, Montrose, Olathe, Palisade, Parachute De Beque, Delta, Fruita, Montrose, Olathe, Palisade, Parachute; Gateway, Nucla-Naturita and Paradox wire centers of Nucla-Naturita Telephone Company; Cedaredge, Crawford, Eckert, Hotchkiss, Paonia and Somerset wire centers of Delta County Co-op Telephone Company; Collbran and Mesa wire centers of CenturyTel of Eagle Crested Butte, Delta, Fruita, Grand Junction, Gunnison, Olathe, Ouray, Ridgway, Silverton, Telluride; Norwood wire center of CenturyTel of Eagle, Arrowhead, NuclaNaturita and Paradox wire centers of the Nucla-Naturita Telephone Company De Beque, Fruita, Grand Junction, Parachute; Collbran and Mesa wire centers of CenturyTel of Eagle

61 Original Sheet No COMPANY SERVICE AREA SECTION 5 - EXCHANGE AREAS An exchange is a geographically defined area established by the Colorado Public Utilities Commission for the administration of telecommunication services. The Company is authorized to provide service throughout Qwest service areas identified below. The Company incorporates by reference the maps in the Qwest Corporation s Exchange and Network Services Tariff No. 23 for the following exchanges: Canon City Durango Fruita Grand Junction Montrose Palisade