Chow Lap Man Director Marketing and Customer Services, CLP Power Hong Kong. Ms. Pauline Wong Ocean Dragon Lighting Co.

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1 We are one of your commercial customers. Can CLP develop a better form of collaboration model which helps provide a greater variety of services and value for CLP itself, its commercial customers and the community at large? CLP Power has always done its utmost to help business customers save energy while achieving sustainable growth. In helping our customers to use energy more efficiently, CLP provides energy audit services for medium to large businesses. CLP has provided over 1,500 energy audit services to commercial and industrial customers since the 1990s. From 2009 to 2012, CLP has assisted these customers to save over 60 GWh of electricity. A new industry-wide energy benchmarking tool - the GREEN PLUS Energy Billboard was launched in November The tool aims to help our business customers compare their average monthly energy performance against sister or peer industry as a whole, hence help them manage their electricity consumption and save operating cost. Over 2,700 companies across 14 different industry groups have signed up for the service. We also provide Meter Online service which enables business customers to better understand the energy consumption of their operation via this free and easy to use platform, after installing the smart meters. In 2012, we formed strategic green partnerships with eco-vision customers and established a Green Partners Corner platform to publicize our partners energy efficiency and conservation achievements via CLP Online. Ms. Pauline Wong Ocean Dragon Lighting Co. Chow Lap Man Director Marketing and Customer Services, CLP Power Hong Kong

2 We suggest that CLP s commercial customers be offered a subsidy along the same line as the tariff concession currently enjoyed by residential customers. Can you respond to this? In 2013 we are offering an Energy Saving Rebate for Small to Medium-Sized Enterprise (SME) customers who consume less than or equal to 400kWh per month (and more rebates for customers with lower recorded consumptions). This will help promote energy conservation amongst SME customers. Ms. Pauline Wong Ocean Dragon Lighting Co. Chow Lap Man Director Marketing and Customer Services, CLP Power Hong Kong

3 High electricity consumption businesses are facing a complex and far from ideal operating environment, and the road ahead is full of challenges. As the key electricity supplier, will CLP do its part for the community and further support SMEs like us by offering more favourable tariff plans? A large proportion of our business customers are Small to Medium-Sized Enterprise (SME) customers. We recognize that they do not have the necessary resources, neither do they have the knowledge in implementing energy saving programmes. To assist business customers to implement customised energy efficient applications, we launched the GREEN PLUS programme in Over 1,000 organisations have benefited from CLP s energy efficiency recommendations and saved 10-20% on average on their annual energy consumption. In 2013 are offering an Energy Saving Rebate for SME customers who consume less than or equal to 400kWh per month (and more rebates for customers with lower recorded consumptions). This will help promote energy conservation amongst SME customers. We have been offering energy management tools such as Meter Online service and GREEN PLUS Energy Billboard which provide simple and convenient platforms for business customers to track and manage their energy consumption. Ms. Pauline Wong Ocean Dragon Lighting Co. Chow Lap Man Director Marketing and Customer Services, CLP Power Hong Kong

4 It is understood due to the construction industry boom, it is difficult to get youngsters into the power industry. What would be the Company s strategy to ensure an uninterrupted supply of technical staff? In the past 10 years, we have recruited over 400 apprentices and trainees, which represents around 15% of our engineering / technical workforce. To attract more engineering graduates to join CLP, we work in close collaboration with universities to offer a range of scholarship and internship programmes. The Engineering Studies Award is one of our initiatives to attract engineering graduates. Awardees not only receive a scholarship, but also participate in a 12-month mentoring programme with a senior engineering manager in CLP, and receive a conditional offer to join CLP as a Graduate Trainee upon graduation. We will continue to offer competitive Total Remuneration in order to attract and retain high performing employees, and maintain continued investment in their training and development. Mr. Chiu Ka Wai Senior Tradesman (Special) Engineering Assistant, CLP Power Roy Massey Director Group Human Resources

5 According to recent media reports, the committed supply of natural gas to CLP under an earlier agreement with a natural gas company in Yacheng is expected to drop or cease in 2013, despite a contractual obligation to maintain supply until Does the natural gas company s action constitute a breach of contract? If so, has CLP demanded compensation from the company? Will the compensation, if any, be accounted for where appropriate to cover the expected loss of supply? If CLP has not demanded compensation from the company, please explain to the minority shareholders why it has not done so. With any gas field, there is a finite quantity of gas that can be economically recovered. It is difficult to accurately determine this quantity until the field has been in operation for some years. Recognizing this, buyers and sellers agree on what to do if the actual gas quantity is more or less than the quantity estimated when the contract was signed. In the case of Yacheng, the buyer has some ability to adjust annual off-take from the field to ensure its requirements can be met for as long as possible, but ultimately needs to arrange a replacement gas supply before there is any shortfall. The seller is only paid for the gas it actually delivers. This is a fair arrangement and all parties have worked constructively to ensure that the gas supply has been as stable as possible. We have had a long and very valuable supply of gas from Yacheng. While the replacement gas from the Second West-East Gas Pipeline is starting to flow into Hong Kong, both CLP and our existing gas suppliers of Yacheng field are working closely to optimize the Yacheng field production. Both Yacheng and CLP are committed to extending the life of the field as long as practicable, since this is in the best interests of Hong Kong customers. Mr. Iu Chap Pun Patrick Shareholder Betty Yuen Vice Chairman CLP Power Hong Kong

6 A low consumption customer asked me to raise this question to CLP. While CLP encourages its customers to switch to induction cookers, low consumption customers may become high consumption customers after the shift and not be entitled to the new Energy Saving Rebate for low consumption customers that CLP recently announced. So how can they mitigate this consequence of switching to induction cooking? Induction cooking enables you to have a faster, cleaner and more comfortable cooking experience. Induction cooking achieves up to 90% heat efficiency compared with 40% in traditional gas cooking. The higher heat efficiency results in an energy cost saving of 30-40%. Mr. Iu Chap Pun Patrick Shareholder Chow Lap Man Director Marketing and Customer Services, CLP Power Hong Kong

7 What initiatives are underway in EnergyAustralia to improve performance? We plan on improving our performance in 2013 by rolling out a programme of management initiatives focused on continuing to optimise the way we manage our portfolio of assets and continuing to improve our operating efficiency particularly in our Retail and Corporate areas. We will review our non-core assets for possible selldown and we will continue to build pathways to changing energy demand to capture the opportunities presented by shifts in consumer demand. Ms. Jenny Cosgrove Director, Regional Head of Utilities and Alternative Energy Research, Asia-Pacific, Global Research, The Hongkong and Shanghai Banking Corporation Limited Richard McIndoe Managing Director EnergyAustralia

8 The price of electricity has been steadily going up in both Australia as well as across Asia. With this, consumers are increasingly interested in reducing their energy consumption as well as exploring new sources of energy like solar. How does EnergyAustralia position itself to win in a market where consumers are seeking smart energy solutions, but aren t necessarily buying more electricity from their retailer? There are really three parts to answering this question. Firstly EnergyAustralia is at the forefront of finding ways to provide its customers with information which gives them greater control over their energy usage and costs. To this end we have launched MyEnergyReport which provides our customers with trend and comparative data about their energy usage as well as tips to help them reduce their usage. The second part of this is to provide customers with products and technologies which allow them to reduce their consumption in near real time. EnergyAustralia is the retail partner in the Federal Government sponsored Smart Grid Smart City project. As the retail partner we are trialling a range of innovative new products such as interruptible load tariffs and seasonal Time of Use tariffs coupled with feedback technologies such as in-home displays and an online portal. Thirdly, for those customers who do want to generate some or all of their own electricity EnergyAustralia can arrange the sale and installation of rooftop solar systems. As an energy retailer we are interested in building lasting relationships with our customers so that they will turn to us for their energy needs whether these be on or off the grid. Mr. Nadeem Sheikh Managing Director, Asia Pacific OPower Richard McIndoe Managing Director EnergyAustralia

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