(Health Scrutiny Sub-Committee 10 March 2008)
|
|
- Albert Lane
- 8 years ago
- Views:
Transcription
1 Somerset County Council Health Scrutiny Sub-Committee 10 March 2008 (Health Scrutiny Sub-Committee 10 March 2008) Non-Emergency Transport for Health Patients in Somerset Lead Officer: Keith Wiggins, Scrutiny Manager Author: Gemma Waugh, Scrutiny Researcher Contact Details: Summary/link to the Annual Plan Paper A Item No Patients travel to and from hospitals in Somerset in a variety of ways. These include the 999 Emergency Ambulance (not covered within this report), their own transport, taxis, public bus & rail transport, demand responsive and community transport, plus two different non-emergency patient transport schemes. Equitable access to transport to health services is a national concern to help address health inequalities and particularly important to the rural nature of Somerset The Patient Transport Service (PTS) takes NHS patients with a non-emergency medical need or mobility problems to and from treatments. In Somerset it is commissioned by Somerset PCT and provided by South Western Ambulance Trust (SWAST). In 2006/07 it provided 25,470 patient journeys. The NHS Hospital Travel Costs Scheme (HTCS) provides financial assistance to those patients who do not have a medical need for ambulance transport, but who require assistance with their travel costs. This in effect means free or reduced cost travel for those on benefits. In Somerset, the Voluntary Ambulance Car Service (VACS) provides the majority of the transport for those who benefit from HTCS and is operated and coordinated by SWAST. In 2006/07 it provided 108,765 patient journeys. However SWAST have given notice on the VACS contracts with the PCT and acute trusts, which it has decided does not form part of its core role. During the later part of 2007 a Commissioning Manager was appointed to the Dorset and Somerset Procurement Federation to review NHS contracts for transport across the Trusts and PCTs. This seems a perfect opportunity to review the commissioning of PTS and VACS within the wider scope of Somerset s Local Transport Plan and other public and community transport The work on patient transport could go some way towards addressing the following points in the County Council s Annual Plan. Aim 1: Priority 2 - Work with our partners to promote equality of opportunity, reduce any inequality for and between groups. Aim 3: Priority 8 - Invest in traffic management, highway and transport infrastructure for all modes of transport to improve the Council s performance. 1 of 9
2 2. Issues for consideration 2.1. Are the differing eligibility criteria used across the County consistently satisfying the Department of Health guidance published in 2007? Are any areas of Somerset getting a poorer level of provision than suggested by the guidance? 2.2. Now that South Western Ambulance Service Trust does not consider the Voluntary Ambulance Car Service core business there is an opportunity for joined up commissioning. There is potential for utilising spare capacity in public and community transport as a part of implementing Somerset s Local Transport Plan The following areas of partnership working are recommended by SCC Transport: 1. Reestablishment of a Transport Partnership for Health in Somerset 2. Development of a Joint Eligibility Criteria for Patient Transport Services 3. Better Utilisation of Existing Resources 4. Better Strategic Development 5. Engagement with the Accessibility Planning process and Joint Consultation 3. Background 3.1. What is non emergency ambulance patient transport? What is the Patient Transport Service (PTS)? The PTS takes NHS patients with a non-emergency medical need or mobility problem to and from treatments. These include bringing people to and from treatments such as renal dialysis, radiotherapy and physiotherapy; for attendance at mental health units; for other outpatient attendance at clinics and day hospitals; for x-rays and for day surgery. It is also used to take people home following discharge from inpatient care. There are 14 PTS ambulances available on a normal working day in Somerset and this includes one discharge vehicle The last 3 years including projected for this year are; Average Patient Journeys per year 26,773 25,470 27,788 26,677 including escorts and aborts The figures are based on 9 months actual and 3 months projected What is the Volunteer Ambulance Car Service (VACS)? The NHS Hospital Travel Costs Scheme (HTCS) provides financial assistance to those patients who do not have a medical need for ambulance transport, but who require assistance with their travel costs. This in effect means free or reduced cost travel for those on benefits. In Somerset, the Voluntary Ambulance Car Service (VACS) provides the majority of the transport for those who benefit from HTCS and is operated and coordinated by SWAST. They provide transport for patients who are able to walk with minimal assistance and are able to get in and out of a car without any 2 of 9
3 significant assistance. The patient is charged at nominal rates in Dorset and Devon but the service is free for those eligible in Somerset. The service transports patients to health related appointments in hospitals and other treatment centres and also undertakes patient admissions, transfers and discharges. Patients who frequently undergo renal dialysis, oncology, or mental health treatments are the highest users of the service. Patients are often elderly and frail and are very appreciative of the service provided. The number of VACS journeys for the last 3 years, including projected for this year, are; Average Patient Journeys per year including 123, , , ,644 escorts and aborts The figures are based on 9 months actual and 3 months projected. The Voluntary Ambulance Car Service relies on volunteers who give up their time to transport walking patients to and from health facilities in their own cars. The following table indicates the number of available drivers by geographical area. It should be noted however that some of them only work half days or for short periods of the day. Area Total on books Average available per day North/East Devon Somerset Dorset Total It is challenging to recruit and retain Voluntary Car Drivers. The following table indicates the number of driver s lost/recruited in the last 12 months by geographical area. Area Drivers Left Drivers Recruited North/East Devon 8 0 Due to planned end Somerset 2 6 Dorset Total There is an increasing reliance on taxis as driver numbers are falling, this increases the cost of operating the service and this is subsequently passed on to the commissioners Policy Background In November 2001 the Audit Commission published Going Places, a National review of how Local Authorities and health agencies are involved in improving access to services. The report cited poor availability of transport to a number of services including health and social care. 3 of 9
4 The Social Exclusion Unit report Making the Connections requires Local Authorities and other agencies, including Health Trusts, to work in partnership to achieve integrated, joined up solutions thus improving access to services. In 2005 Our Health, Our Care, Our Say white paper set out a vision to provide people with good quality social care and NHS services in the communities in which they live. The paper made a commitment to extend eligibility for the Hospital Travel Cost Scheme (HTCS) and Patient Transport Services (PTS) to include procedures that were traditionally provided in hospitals but are now available in a community setting. Somerset s Local Transport Plan 2 identified access to Health care as a major concern for Somerset s residents. The Accessibility Strategy stated that: 28% of rural residents have to travel (by public transport) for longer that 30 minutes or have no bus service at all to their nearest GP. 43% of Somerset residents have to travel longer than 1 hour or have no bus service at all to their nearest General Hospital (51% from rural areas and 37% from urban areas). 24% of rural residents have to travel longer that 1 hour or have no bus service at all to their nearest Community Hospital. The plot in Appendix 1 shows General and Community Hospital accessibility in Somerset between the hours of 07:00 and 10:00 by public bus transport white showing no access at all. Worth noting this plot does not include access to any community transport or demand responsive transport. It shows a large proportion of rural locations have no public transport access to General or Community Hospitals between the hours of 07:00 and 10:00, with only those living alongside main roads and arteries managing a reasonable journey (less than 2 hours). The Department of Transport have introduced free off-peak local bus travel for older and disabled people in England. From April 2008, a national concessionary fare scheme will be introduced to offer these groups free off-peak travel on buses anywhere in the country Who provides patient transport in Somerset? In Somerset, the South Western Ambulance Trust (SWAST) delivers the majority of non-emergency health transport Providers of PTS South Western Ambulance Trust (SWAST) delivers the majority of PTS in Somerset. This is done through service level agreements (SLA) with the acute trusts and the PCT. Providers usually use a mix of multi-seat ambulances and cars to meet demand. These vehicles are often similar to the minibuses used by local authorities to carry social services clients and those with special educational needs, containing both seats for people who are able to walk and space to carry wheelchairs. 4 of 9
5 Providers of VACS South Western Ambulance Trust (SWAST) delivers the majority of VACS in Somerset. This is done through service level agreements (SLA) with the acute trusts and the PCT. Private providers are sometimes used by acute trusts. The Ambulance Trust has given notice on the VACS contracts side. Although the SLA expires at the end of March 2008 the Ambulance Trust have agreed to cover this service for another year or until such time that the Trusts can either retender the contract or work with the local authority to provide the service under an SLA. There are Service Level Agreements for VACS in Somerset with the following Trusts; Taunton and Somerset NHS Foundation Trust; Yeovil District Hospital NHS Foundation Trust; Somerset Partnership NHS and Social Care Trust; Somerset Primary Care Trust; Weston Area Healthcare NHS Trust; North Somerset Primary Care Trust. Cars are be used to provide the services and may include taxi and hired car services (typically used for work outside the patient transport service s normal weekday hours) and volunteer car services in which volunteers use their own cars to carry people to and from hospital (mileage allowances paid covering additional motoring costs) Who commissions patient transport in Somerset? The key Commissioners on behalf of Cornwall, Isles of Scilly, Devon, Dorset and Somerset Trusts are the Dorset and Somerset Procurement Confederation and the Peninsula Purchasing Alliance. The PCTs are ultimately responsible for the cost of PTS, as it remains within the relevant tariffs of Payment by Results. Where it is decided the acute trust should not be responsible for providing PTS then the tariff should be adjusted to allow the PCT to contract for PTS directly with the providers. Provider units (e.g. hospitals) are responsible for the administration of Hospital Travel Costs Scheme (including VACS) and the provision of payments to patients. PCTs are responsible for reimbursing provider units for the payments made under the scheme for all patients resident within their districts, also through the Payment by Results tariff with the exception of mental health where other reimbursement must be made Who is eligible? Eligibility for PTS In response to the 2006 white paper in September 2007 the Department of Health reissues its guidance on the eligibility criteria for patient transport services. The guidance states that eligible patients are those: where the medical condition requires the skills or support of PTS staff or where use of other means of transport would be detrimental to the patients condition. 5 of 9
6 where the medical condition impacts on their mobility to such an extent that healthcare would not be accessed otherwise or the use of other transport would be detrimental to the patients recovery. Parent or guardian of an eligible child being transported. It also states that judgment on what is reasonable will need to be defined locally due to varying circumstances. The new guidance suggests that a patient s eligibility for PTS should be determined either by a healthcare professional or by non-clinically qualified staff who are both: clinically supervised and/or working within locally agreed protocols or guidelines, and employed by the NHS or working under contract for the NHS In Somerset all GP referred hospital PTS transport is booked through the Patient Referral Centre (Choose and Book) at Bridgwater Express Park. The referral centre, along with Musgrove Park and Provider Services (community hospitals), uses the 1999 Health Authorities eligibility criteria, while it is believed that Yeovil District Hospital and Somerset Partnership use different eligibility criteria. At the request of the Somerset Transport Partnership (officers from the then four Primary Care Trusts, Acute Hospital Trusts, Patient Referral Service and Somerset County Council) a sub-group was formed in 2006 to review the existing eligibility criteria and produce a report with recommendations for change in line with central government guidance on eligibility issues. To date none of these recommendations have been adopted consistently as the latest changes to the health structure has brought about changes in personnel and a period of bedding down has meant it has not been possible to move forward with these recommendations through the partnership Eligibility for VACS and other transport Where patients are not eligible for PTS, they may be eligible for the Hospital Costs Travel Scheme. This allows free or reduced transport by a variety of methods, public transport, taxi, or community transport, private motor vehicles or voluntary car schemes. This is what the VACS is covering. The Hospital Costs Travel Scheme guidance states the following people are entitled to help with their transport, where: the journey is made under the care of a consultant (not a GP). the journey is made for a traditional hospital diagnostic test or treatment, paid for by the NHS. the patient is claiming benefits o Some benefits allow full help with travel costs, e.g. Income Support, Job Seekers Allowance (Income Based) and either Working Tax Credit or Child Tax Credit with either the disability element or proof of an income of or less that 15,050, o Other benefits, including those on the NHS Low Income Scheme, are allowed help with transport costs but are expected to pay some (means tested). There are some exceptions to being covered by the Hospital Costs Travel Scheme: 6 of 9
7 those already covered by PTS. those transferred between treatment centres (is a cost of their care and therefore PCT funded). those who discharge themselves against advice. visitors to patients (although they may qualify for a Social Fund Loan). private patients What is currently happening in Somerset? During the later part of 2007 a Commissioning Manager was appointed to the Dorset and Somerset Procurement Federation to co-ordinating the contract negotiations for PTS and VACS across the Trusts and PCTs. Somerset County Council officers have begun to work with this Manager (Angie Mortley) to review the recommendations and move forward on commissioning services and utilisation of resources to ensure patients and service user s needs are met. In Somerset all GP referred hospital non-emergency transport is assessed and booked through the Patient Referral Centre (Choose and Book) at Bridgwater Express Park. The referral centre also organises many of the follow-up appointments particularly for Musgrove Park Hospital and the community hospitals. The referral centre, using a set criteria, decides if a patient is eligible for free transport and if so will forward the details to the transport provider. Between January 2007 and December 2007, 72,423 patients were referred to the Choose and Book system, of those 12,176 (17%) were booked onto PTS (and information about other voluntary transport services is provided where PTS cannot be offered leaving the patient to book this themselves). There is no data collected of how many people are eligible compared to how many of those book transport. Where an appointment is made by one of the general hospitals (such as a follow up appointment) it is arranged directly with the transport provider. This is also the case where non-emergency medical transport is required to transfer or to discharge a patient. The Ambulance Trust Board have concluded that VACS is no longer a financially viable service and is subsequently not core business. The Trust are now in the process of divesting its self from this segment of the business. VACS ceased in Cornwall in June 2006 and South/West Devon in June The Trust continues to provide the VACS in North/East Devon, Somerset and Dorset until discussions are concluded with Commissioners and a smooth transfer can be achieved to an alternative provider. In line with commissioner views and that of national PTS guidelines a letter has been sent to the Dorset & Somerset Trusts to cease the SWAST VACS service in Dorset & Somerset from 1 st April 2008 with the view to transfer the service in its entirety to another provider. SWAST will continue to work with commissioners to provide support where required to ensure a smooth transition of services. The service will continue as long as commissioners are prepared to pay for the ongoing service and until an alternative provider can be found. 7 of 9
8 A review is under way within Dorset & Somerset headed by Angie Mortley of the Dorset & Somerset procurement Confederation to secure a single three year SLA across all Trusts in line with the Devon & Cornwall approach. SWAST is working closely with Angela to focus on the medical tier PTS rather than VACS. Work is currently being undertaken with the Peninsula Alliance and Dorset & Somerset Procurement Confederation to develop a joined up approach and Service Level Agreement for PTS across all SWAST Commissioning Trusts. 4. Consultations undertaken 4.1. South Western Ambulance Service Trust, Somerset PCT and Somerset County Council s Transport teams have kindly provided information. 5. Implications 5.1. Working together in partnership could have the following positive implications. Improved Utilisation of Joint Resources Somerset County Council has a fleet of approximately 100 minibuses, 150 volunteer drivers and many contracts with external transport providers. Some SCC s vehicles are under utilised during the middle of the day, weekends and evenings and therefore could be available to get patients to hospital for appointments or to enable discharges from hospital during the evenings. Improved Service for Somerset Residents Both the PCT and SCC have a call centre already in operation. Various engagement with Health personal has established that many are in agreement of a one stop shop which would allow patients to ring one number to obtain medical or social need transport providing a seamless service for patients and SCC transport users. Reducing Social Exclusion and Improving Accessibility Poor access to health services may result in costly missed appointments or patient not accessing services at all. By working in partnership to identify the barriers when accessing healthcare solutions can then be identified and joint action plans developed to reduce inequality of accessing services. Delivery of Strategic Policy Guidance Working effectively in partnership can help to deliver the aims of several strategic policies that include: Our Health, Our Care, Our Say Somerset s Local Area Agreement LTP2 s Accessibility Strategy 5.2. Failure to work effectively in partnership could result in the disjointed and poor value for money transport to health services, increased social exclusion and poor accessibility and the non delivery of key strategic policies. 8 of 9
9 6. Background papers 6.1. South Western Ambulance Service NHS Trust (2007) Changes to the Voluntary Ambulance Car Service (VACS). [attached] 6.2. Department of Health (2007) Hospital Travel Costs Scheme. Guidance for NHS organisations 6.3. Department of Health (2007) Eligibility Criteria for Patient Transport Services (PTS) Somerset County Council (2006) Local Transport Plan 2 Note For sight of individual background papers please contact the report author 9 of 9
Non-Emergency Patient Transport Service Pre-engagement Paper for Oxfordshire Joint Health Overview & Scrutiny Committee Thursday 1 May 2014, 10:00.
Oxfordshire Clinical Commissioning Group Non-Emergency Patient Transport Service Pre-engagement Paper for Oxfordshire Joint Health Overview & Scrutiny Committee Thursday 1 May 2014, 10:00. Background NHS
More informationPatient Transport Services (PTS) Eligibility Criteria Implementation OVERVIEW AND SCRUTINY COMMITTEE Briefing Paper
1. Introduction Patient Transport Services (PTS) Eligibility Criteria Implementation OVERVIEW AND SCRUTINY COMMITTEE Briefing Paper This briefing paper seeks to inform Overview and Scrutiny Committees
More informationNon-Emergency Patient Transport Services. Public Consultation Report
Non-Emergency Patient Transport Services Public Consultation Report 1 Contents 1. Introduction... 3 2. Background... 3 2.1. What are non-emergency patient transport services... 3 2.2. Local The picture
More informationMedway Health and Adult Social Care Overview and Scrutiny Committee. Patient Transport Services
Medway Health and Adult Social Care Overview and Scrutiny Committee Background Patient Transport Services NHS Kent and Medway agreed to tender the non emergency patient transport services in July 2011,
More informationIt should also be made clear that NEPTS services will not be provided for social or financial reasons.
Guidance te n Emergency Patient Transport Eligibility (NEPTS) Criteria 1. Document Purpose This document sets out the eligibility criteria for the East Midlands n-emergency Patient Transport Services (NEPTS),
More informationEligibility Criteria for Patient Transport Services (PTS)
Eligibility Criteria for Patient Transport Services (PTS) Eligibility Criteria for Patient Transport Services (PTS) PTS eligibility criteria document Prepared by DH Ambulance Policy 2 3 DH INFORMATION
More informationNON-EMERGENCY PATIENT TRANSPORT POLICY AND PROCEDURES
NON-EMERGENCY PATIENT TRANSPORT POLICY AND PROCEDURES Title Non Emergency Patient Transport Policy and Procedures. Policy No TRAN 001 Version 001 Target Audience Authors Name Lead Executive All Staff and
More informationSummary of Services NSL Non Emergency Patient Transport Service
Summary of Services NSL n Emergency Patient Transport Service As from 1 st July 2012 for a period of 5 years NSL Care Services one of the UK s largest providers of patient transport services is to run
More informationPAPER B B - 1 GE/SP/AG. 26 October 2005
PAPER B St Mary s Hospital Newport Isle of Wight PO30 5TG Tel: 01983 534204 Fax: 01983 822569 Email: graham.elderfield@iow.nhs.uk GE/SP/AG 26 October 2005 Councillor Erica Oulton Commissioner Policy Commission
More informationNon-emergency Patient Transport Schemes
Non-emergency Patient Transport Schemes Information for patients The NHS in North Yorkshire and York is committed to providing a comprehensive system to assist patients to access NHS healthcare using Patient
More informationThe Hospital Travel Costs Scheme. Guidance
The Hospital Travel Costs Scheme Guidance Update - May 2005 The hospital travel costs scheme - update May 2005 Contents Introduction 2 Patients entitled to reimbursement of hospital travel costs 3 Patients
More information17 Finkle Street, Kendal Cumbria, LA9 4AB Helpline 01539 728180 HELP WITH TRANSPORT. Disabled Parking Badges 2. Transport to hospital appointments 3
17 Finkle Street, Kendal Cumbria, LA9 4AB Helpline 01539 728180 HELP WITH TRANSPORT Contents Disabled Parking Badges 2 Transport to hospital appointments 3 Volunteer driver services 5 Bus Travel 6 Rail
More informationWorcestershire Patient Transport Service (PTS)
Worcestershire Patient Transport Service (PTS) Have your say 2014 Patient Transport Service (PTS) Background In Worcestershire we have a Non-Emergency Transport Service and an Urgent Unplanned Transport
More informationHealthcare Travel Costs Scheme. Instructions and guidance for the NHS
Healthcare Travel Costs Scheme Instructions and guidance for the NHS DH INFORMATION READER BOX Policy Estates HR / Workforce Commissioning Management IM & T Policy Planning / Finance Clinical Social Care
More informationFact Sheet No.5. Transport. The Carers Centre for Brighton & Hove 18 Bedford Place, Brighton BN1 2PT
Transport Fact Sheet No.5 The Carers Centre for Brighton & Hove 18 Bedford Place, Brighton BN1 2PT Tel: 01273 746222 Fax: 01273 933688 info@thecarerscentre.org www.thecarerscentre.org Registered Charity
More informationPolicy for Non-Emergency Patient Transport Service (NEPTS) Eligibility Criteria Supporting people in Dorset to lead healthier lives
NHS Dorset Clinical Commissioning Group Policy for Non-Emergency Patient Transport Service (NEPTS) Eligibility Criteria Supporting people in Dorset to lead healthier lives DOCUMENT TRAIL AND VERSION CONTROL
More informationThe Panel s key findings are set out in section 5 of this report. They are summarised as follows:
Canterbury City Council Health Scrutiny Panel Patient Transport to Hospitals 1. Introduction The Health Scrutiny Panel agreed the scope for a review into patient transport in August 2009. The Health Scrutiny
More informationJoint Health Overview & Scrutiny Committee Meeting
Agenda Item No. 9 Joint Health Overview & Scrutiny Committee Meeting 11 April 2014 Title: Patient Transport Services Presented by: Neil Le Chevalier, Deputy Director of Service Delivery Main aim: To update
More informationNon-Urgent Patient Transport Service
Non-Urgent Patient Transport Service What you need to know about the service and if you are eligible to use it If you would like to receive this document in large print, Braille, on CD or in any other
More informationPatient Transport Service (PTS) Advice for Patients and Carers
Patient Transport Service (PTS) Advice for Patients and Carers What is the Patient Transport Service (PTS)? The non-emergency PTS is available for suitable patients referred for consultations, treatment
More informationRecommendation. Transport to Medical Appointments Tameside LINk March 2013
s Transport to Medical Appointments Tameside LINk March 2013 In May 2012 Tameside LINk developed a questionnaire asking people in Tameside and Glossop what their experiences are of using transport to attend
More informationPatient Transport Booking
Patient Transport Booking UCLH policy Version 6 Version Date September 2013 Version Approved By Executive Board Policy Approval Sub Group Publication Date October 2013 Author Ridha Gabsi, Transport & Contact
More informationNon-emergency patient transport services questionnaire
Non-emergency patient transport services questionnaire We would like to ask you some questions about your use of and views on the future of NHS-funded non-emergency patient transport services in Oxfordshire.
More informationRecommendations for the provision of a patient centred renal transport service
Report of the Cheshire and Merseyside Renal Transport Action Learning Set Recommendations for the provision of a patient centred renal transport service S E P T E M B E R 2 0 0 6 Cheshire and Merseyside
More informationSurrey, North East Hampshire and Farnham and Hounslow. Patient Transport Services Procurement. Patient and Public FAQ Full version.
Surrey, North East Hampshire and Farnham and Hounslow Patient Transport Services Procurement Patient and Public FAQ Full version December 2016 Clinical Commissioning Groups (CCGs) in Surrey, North East
More informationDelivering Transport to Health in Partnership. Peter Llewellyn. Assistant Director of Strategic Partnerships Hywel Dda University Health Board
Delivering Transport to Health in Partnership Peter Llewellyn Assistant Director of Strategic Partnerships Hywel Dda University Health Board What is Non Emergency Patient Transport (NEPT)? Transportation
More informationPatient Transport Service - Workshop
Patient Transport Service - Workshop 26 th November 2014 Additional information and contact details info@healthwatchsouthtyneside.co.uk 0191 489 7952 www.healthwatchsouthtyneside.co.uk Report prepared
More informationIt is in this context that we are making this submission to the consultation on the recent proposals for the Scottish Ambulance Service Strategy.
Scottish Ambulance Service Strategy: Discussion with partners A submission by WRVS September 2009 About WRVS WRVS is a charity registered in Scotland (SC 038924) and in England and Wales (1015988). It
More informationWestern Isles Health Board. Patient Travel Policy. Version 2.5
Western Isles Health Board Patient Travel Policy Version 2.5 Date of issue SECC approval Next review due date Reviewers/review team xx September N/A September 2015 PTC, HF&P, FD,CEO 2014 Document Control
More informationCommissioning Policy (EMSCGP005V2) Defining the boundaries between NHS and Private Healthcare
Commissioning Policy (EMSCGP005V2) Defining the boundaries between NHS and Private Healthcare Although Primary Care Trusts (PCTs) and East Midlands Specialised Commissioning Group (EMSCG) were abolished
More informationAre you eligible for NHS-funded transport?
Are you eligible for NHS-funded transport? July 2014 This leaflet is produced by Mid Essex Clinical Commissioning Group (CCG) for all patients registered with a GP in the districts of Braintree, Chelmsford
More informationPolicy Non Ambulance Patient Transport Services
Policy Non Ambulance Patient Transport Services Document reference number Revision number NASP002 Document developed by 1 Document approved by National Ambulance Service HSE Board Approval date 3 rd October
More informationElements of a Regional Transport Services Strategy
Access to Health and Social Services DRAFT REGIONAL TRANSPORT SERVICES STRATEGY A CONSULTATION PAPER March 2005 Index Page Index 1 Executive Summary 2 Glossary 5 1. Introduction 6 2. Present Law and Policy
More informationPatient Assisted Travel Scheme (PATS)
Department of Health WA Country Health Service Patient Assisted Travel Scheme (PATS) A Guide for Patients and Carers Working together for a healthier country WA Contents What is PATS... 1 Eligibility...
More informationAssisted Transport to Hospital A guide to local hospital transport services
Patient Information Leaflet Assisted Transport to Hospital A guide to local hospital transport services Produced By: The Patient Transport Service Date: March 2013 Review due: March 2016 1 Please help
More informationOlder People and Aged Care in Rural, Regional and Remote Australia
Older People and Aged Care in Rural, Regional and Remote Australia National Policy Position September 2005 This Paper represents the agreed views of Aged & Community Services Australia and the National
More informationSouth Central Ambulance Service (SCAS) NHS Foundation Trust
South Central Ambulance Service (SCAS) NHS Foundation Trust Non-Emergency Patient Transport Services (NEPTS) for NHS Fareham and Gosport CCG (Contracting Authority) NHS Isle of Wight CCG NHS North Hampshire
More informationMental Health Crisis Care: Shropshire Summary Report
Mental Health Crisis Care: Shropshire Summary Report Date of local area inspection: 26 and 27 January 2015 Date of publication: June 2015 This inspection was carried out under section 48 of the Health
More informationpatient transport services
A guide to patient transport services In partnership with Telephone: 0333 335 9645 Who can use Health Care Services? Non-emergency Patient Transport Services are for patients who need help to get to and
More informationSurrey, North East Hampshire and Farnham and Hounslow Patient Transport Services Procurement. Patient and Public FAQ Full version
Surrey, North East Hampshire and Farnham and Hounslow Patient Transport Services Procurement Patient and Public FAQ Full version July 2015 1 Clinical Commissioning Groups (CCGs) in Surrey, North East Hampshire
More informationNon-emergency Patient Transport (N.E.P.T)
Patient Services Non-emergency Patient Transport (N.E.P.T) A guide for patients and visitors If you need this information in another format or language, please telephone 01536 492510. Further information
More informationReport on Arriva Non Emergency Patient Transport Service 1 st December 2013 to 14 th February 2014 for Wiltshire Council Health Select Committee
Report on Arriva Non Emergency Patient Transport Service 1 st December 2013 to 14 th February 2014 for Wiltshire Council Health Select Committee The right healthcare, for you, with you, near you 1 CONTEXT
More informationHelp with travel costs
Help with travel costs Did you know that you might be eligible to claim help with your travel costs through the Healthcare Travel Costs Scheme? If you would like to receive this document in large print,
More informationTransport to Access Health Services in Rural and Remote NSW: a Community Perspective
Transport to Access Health Services in Rural and Remote NSW: a Community Perspective Ros Bragg Ros Bragg, Liz Reedy Canberra, Australian Capital Territory, 4-7 March 2001 Transport to access health services
More informationTransport Schemes in Poole
Transport Schemes in Poole Information collated by Poole Well being Collaborative January 2014 1. Poole Community Transport Services: a. Dial a Bus b. Voluntary driver scheme c. Concessionary travel 2.
More informationWho can claim? You may claim if you have been awarded a full NHS Bursary as long as you are not:
Am I entitled to claim back travel or accommodation costs as a result of attending a practice placement? (Students starting courses on or after 1 September 2012 only) If you have to undertake practice
More informationPatients Travel and Expenses Schemes Guidance Notes
Page 1 Patients Travel and Expenses Schemes Guidance Notes Patients can claim for reasonable expenses for attendance at hospital under 3 main Schemes all of which are based upon the guidance contained
More informationAmbulance Services Commissioning Update
Joint Health Overview and Scrutiny Committee Great Western Ambulance Service 29 February 2008 Ambulance Services Commissioning Update 1. Purpose To update the Joint Health Overview and Scrutiny Committee
More informationRural Transport Solutions. WP3.3 Trans-National Contact Centre Analysis
Rural Transport Solutions WP3.3 Trans-National Contact Centre Analysis February 2011 1.0 Contact Centre Analysis 3 2.0 Contact Centre Overview 4 2.1 Scotland 4 2.1.1 Dumfries and Galloway 4 2.1.2 Shetland
More informationChapter 16. Medicaid Provider Manual
Chapter 16 Medicaid Provider Manual CHAPTER 16 Date Revised: TABLE OF CONTENTS 16.1 Emergency/Ambulance Services... 1 16.2 Non-Emergency Ground Transportation... 2 16.2.1 Taxi Services... 2 16.2.2 Curb-to-Curb
More informationPatient Transport Keeping the wheels in motion
Patient Transport Keeping the wheels in motion Public and stakeholder engagement to inform the service specification for Patient Transport Services in North and North East Lincolnshire, July - September
More informationAm I entitled to claim back travel or accommodation costs as a result of attending a practice placement?
Am I entitled to claim back travel or accommodation costs as a result of attending a practice placement? (courses commencing on or after 1 September 2012) If you have to undertake practice placements as
More informationInspecting Informing Improving. Hygiene code inspection report: South Western Ambulance Service NHS Trust
Inspecting Informing Improving Hygiene code inspection report: South Western Ambulance Service NHS Trust Inspected: February 2009 Published: May 2009 Outcome of inspection for: Sites visited: Vehicles
More informationAchieving efficiencies in public transport delivery: The role of Local Integrated Transport Services (LITS)
Research and Information Service Paper 80/12 27 Apr 2012 NIAR 250-12 Des McKibbin Achieving efficiencies in public transport delivery: The role of Local Integrated Transport Services (LITS) 1 Overview
More information(Health Scrutiny Sub-Committee 9 March 2009)
Somerset County Council Health Scrutiny Sub-Committee 9 March 2009 Drug and Alcohol Treatment Services Author: Amanda Payne Somerset DAAT Co-ordinator Contact Details: Amanda.Payne@somerset.nhs.uk Paper
More information93 % c a re Q U a L i t Y c o m m i S S i o n
W E H A V E O V E R 500 RE G I S T E RE D A M B U L A N C E S, 800 S T A FF M E M B E R S C O M P L E T I N G T E N S O F T H O U S A N D S O F P A T I E N T J O U R N E Y S E V E R Y W E E K, F R O M
More informationDefining the boundaries between NHS and Private Healthcare
West Midlands Strategic Commissioning Group Commissioning Policy (WM/13) Defining the boundaries between NHS and Private Healthcare Version 1 April 2010 1. Definitions Private patients are patients who
More informationTransport for health and social care
Transport for health and social care Prepared for the Auditor General for Scotland and the Accounts Commission August 2011 Auditor General for Scotland The Auditor General for Scotland is the Parliament
More informationGloucestershire Health and Care Scrutiny Committee
Gloucestershire Health and Care Scrutiny Committee Report Title Purpose of Report Is this for information or decision? Author Organisation Gloucestershire Clinical Commissioning Group update on Non- Emergency
More informationArriva Transport Solutions Frequently asked Questions South West Contract: Gloucestershire, Swindon, Wiltshire, Bath and North East Somerset
Arriva Transport Solutions Frequently asked Questions South West Contract: Gloucestershire, Swindon, Wiltshire, Bath and North East Somerset Contents 1. Introduction 2. Who is Arriva Transport Solutions?
More informationThe NHS payment system: reforms to support integrated care
The NHS payment system: reforms to support integrated care Anita Charlesworth Chief Economist 14 February 2014 The NHS Payment System following the 2012 Health and Social Care Act NHS England and 211 clinical
More informationJust how far the volunteer drivers of Wokingham Borough go.
Just how far the volunteer drivers of Wokingham Borough go. The value of voluntary transport January 2015 ] Healthwatch Wokingham Borough 2015 Page: 1 of 17 Table of Contents 1. Executive Summary... 3
More informationJoint Surrey Carers Commissioning Strategy for 2012/3 to 2014/5 Key Priorities for Surrey Multi Agency Delivery Plan - May 2012
Joint Surrey Carers Commissioning Strategy for 2012/3 to 2014/5 Key Priorities for Surrey Multi Agency Delivery Plan - May 2012 Note this Delivery Plan will be updated & republished 3 times a year throughout
More informationIf your organisation involves volunteer drivers there are several issues to bear in mind. This Information Sheet covers
[ Volunteer drivers Summary If your organisation involves volunteer drivers there are several issues to bear in mind. This Information Sheet covers Driver and vehicle safety Insurance Reimbursement of
More informationAm I entitled to claim back costs incurred whilst attending a practice placement?
Am I entitled to claim back costs incurred whilst attending a practice placement? If you are a NHS Commissioned student who has to undertake a practice placement you may be entitled to have the cost of
More informationCalderdale MBC Post 16 Transport to Education and Training Provision
Calderdale MBC Post 16 Transport to Education and Training Provision 2015-16 Calderdale Local Transport Strategic Partnership Group Post 16 Transport Provision 2015-16 1. Introduction The Calderdale transport
More informationTRANSPORTATION SERVICES. A Guide for Seniors: Finding the Right Transportation Option for You. Parkway Senior Center. Provided by:
TRANSPORTATION SERVICES A Guide for Seniors: Finding the Right Transportation Option for You Provided by: Parkway Senior Center 220 Memorial Parkway (315) 223-3973 Public Transit Paratransit Volunteer
More informationMedical Transportation. What the hell is he talking about, And why is it important in my community
Medical Transportation What the hell is he talking about, And why is it important in my community Laurence.Osband.us /2009 Medical Transportation services Conveyance services provided, directly or through
More informationProviding Transport in Partnership A guide for health agencies and local authorities
Providing Transport in Partnership A guide for health agencies and local authorities Contents North West Regional Centre of Excellence (NWCE) National Patient Transport Modernisation Group (NPTMG) Acknowledgements
More informationMedical Coverage Policy Ambulance: Ground Transport
Medical Coverage Policy Ambulance: Ground Transport Device/Equipment Drug Medical Surgery Test Other Effective Date: 11/29/2001 Policy Last Updated: 6/19/2012 Prospective review is recommended/required.
More informationGoverning Body meeting (held in public)
ENCLOSURE: H Agenda Item: 114/15 Governing Body meeting (held in public) DATE: 30 July 2015 Title Procurement of Non Emergency Patient Transport Services (to Dartford & Gravesham Hospital Trust Non-emergency
More informationSouth East Coast Ambulance Service NHS Foundation Trust
South East Coast Ambulance Service NHS Foundation Trust Emergency and Urgent Care in Kent and Medway for Kent HOSC What does SECAmb do? South East Coast Ambulance Service NHS Foundation Trust is an innovative,
More informationDARTMOOR NATIONAL PARK AUTHORITY MEMBERS ALLOWANCE SCHEME
DARTMOOR NATIONAL PARK AUTHORITY MEMBERS ALLOWANCE SCHEME 1 Introduction 1.1 The Dartmoor National Park Authority, as required by the Environment Act 1995 and the Local Authorities (Members Allowances)
More informationTransLink Medical Transportation Brokerage Member Program Guide
TransLink Medical Transportation Brokerage Member Program Guide Updated January 2015 TransLink 239 E. Barnett Rd, Medford, Oregon 97501 (541) 842-2060 Toll Free 1-888-518-8160 Oregon Relay Service - 711
More informationChanging Transport Needs Expectations of HACC Clients. Helen Battellino and Julie Gee Community Transport Northern Sydney
Changing Transport Needs Expectations of HACC Clients Helen Battellino and Julie Gee Community Transport Northern Sydney Transport the Essential Connector Basic human contact the meeting of the eyes, exchanging
More informationExmoor National Park Authority (SFE) - Review
EXMOOR NATIONAL PARK AUTHORITY DRAFT SCHEME OF MEMBERS ALLOWANCES 2015/16 1. INTRODUCTION Exmoor National Park Authority s scheme provides for payment of:- A Basic Allowance which is a flat rate payable
More informationWELSH HEALTH CIRCULAR
WELSH HEALTH CIRCULAR WHC (2007) 005 Parc Cathays Caerdydd CF10 3NQ Cathays Park Cardiff CF10 3NQ Issue Date: 12 February 2007 Status: Action Title: All-Wales Protocol for Non-Emergency Patient Transport
More informationWhat is a location? A new system of registration. Guidance for providers, assessors and inspectors. October 2015
A new system of registration What is a location? Guidance for providers, assessors and inspectors October 2015 20151028: PoC2A 300900 V5.01 What is a location? Guidance for providers, assessors and inspectors
More informationVoluntary Car Schemes. A Toolkit for Good Practice. What is a voluntary car scheme?
What is a voluntary car scheme? A voluntary car scheme is an organised form of car sharing, which uses a pool of volunteer drivers to take people on pre arranged journeys. There is usually a co-ordinator
More informationSouthern Health NHS Foundation Trust. Strategic Plan 2014/15 2018/19 SUMMARY
Southern Health NHS Foundation Trust Strategic Plan 2014/15 2018/19 SUMMARY 30 th June 2014 Contents 1. Summary of our vision and strategy 2. Market Analysis and Context 3. Our Strategic Plans 4. Financial
More informationClinical Hubs and UCS
Clinical Hubs and UCS Clinical Hub Staff Development Traditionally Clinical Hub staff join the Trust as call handlers and progress to dispatcher roles. Recent changes to Hub structure brought about by
More informationAbout public outpatient services
About public outpatient services Frequently asked questions What are outpatient services? Victoria s public hospitals provide services to patients needing specialist medical, paediatric, obstetric or surgical
More informationThe Newcastle upon Tyne Hospitals NHS Foundation Trust. Taxi Transport Policy
The Newcastle upon Tyne Hospitals NHS Foundation Trust Taxi Transport Policy Effective: September 2010 Review: December 2011 1. Introduction Significant costs are incurred annually through the use of Taxis
More information317:30-5-327. SoonerRide non-emergency non-ambulance transportation services for eligible Medicaid recipients residing in nursing facilities (a)
317:30-5-327. SoonerRide non-emergency non-ambulance transportation services for eligible Medicaid recipients residing in nursing facilities (a) Access to non-emergency non-ambulance transportation through
More informationAn Introduction to our Services
An Introduction to our Services Ambulance services are at the front line of the NHS. That s why, at Yorkshire Ambulance Service (YAS), we put patients and their needs at the heart of everything we do.
More informationTravel Policy Statement for Post 16 Students Resident in South Gloucestershire Academic Year 2015-2016
Department for Children, Adults and Health Travel Policy Statement for Post 16 Students Resident in South Gloucestershire Academic Year 2015-2016 Summary of Main Objectives All Local Authorities in England
More informationDischarge Information Information for patients This leaflet is intended to help you, your carer, relatives and friends understand and prepare for
Discharge Information Information for patients This leaflet is intended to help you, your carer, relatives and friends understand and prepare for your discharge or transfer from hospital. Healthcare professionals
More informationRehabilitation Network Strategy 2014 2017. Final Version 30 th June 2014
Rehabilitation Network Strategy 2014 2017 Final Version 30 th June 2014 Contents Foreword 3 Introduction Our Strategy 4 Overview of the Cheshire and Merseyside Rehabilitation Network 6 Analysis of our
More informationTo Commons Select Committee, Transport 14 th March 2014
To Commons Select Committee, Transport 14 th March 2014 Written evidence to the inquiry on passenger transport in isolated communities - Isles of Scilly Submitted by Healthwatch Isles of Scilly With reference
More informationBig Chat 4. Strategy into action. NHS Southport and Formby CCG
Big Chat 4 Strategy into action NHS Southport and Formby CCG Royal Clifton Hotel, Southport, 19 November 2014 Contents What is the Big Chat? 3 About Big Chat 4 4 How the event worked 4 Presentations 5
More informationCase study: Pennine MSK Partnership
Case study: Pennine MSK Partnership Dr Alan Nye is a GP in Oldham, GPSI in Rheumatology, Director of Pennine MSK Partnership, Associate Medical Director of NHS Direct and Associate Medical Director of
More informationPATIENT ACCESS POLICY V3
PATIENT ACCESS POLICY V3 State whether the document is: x Trust wide Business Group Local State Document Type: x Policy Standard Operating Procedure Guideline Protocol APPROVAL & VALIDATION Assurance Risk
More informationImproving Emergency Care in England
Improving Emergency Care in England REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 1075 Session 2003-2004: 13 October 2004 LONDON: The Stationery Office 11.25 Ordered by the House of Commons to be printed
More informationCORPORATE TRAVEL PLAN. Key Messages
CORPORATE TRAVEL PLAN Key Messages Version 1.0 December 2010 Not protectively marked The aims and benefits of the corporate travel plan Our travel plan is a strategic management tool aimed at better managing
More informationUpdate on Discharges from University Hospital Southampton. Southampton City Council Health Overview and Scrutiny Panel
Update on Discharges from University Hospital Southampton Southampton City Council Health Overview and Scrutiny Panel Every day approximately 10% of the patients discharged from University Hospitals Southampton
More informationNon-Emergent Medical Transportation Program Guide. Reservations 503-315-5544 888-315-5544. Fax: 503-315-5514
Non-Emergent Medical Transportation Program Guide Reservations 503-315-5544 888-315-5544 Fax: 503-315-5514 Table of Content Introduction....1 Client Eligibility....2 Scheduling a Ride....3 When to be Ready....5
More informationClaughton Medical Centre Travel Plan
Claughton Medical Centre Travel Plan June 2011 1 Contents Page 1. Introduction 2 2. Objectives 3 3. Targets 5 4. Site Audit 6 5. Travel Survey 11 6. Marketing strategy 13 7. Monitoring and review 15 8.
More informationEast Midlands Ambulance Service
Appendix 1 East Midlands Ambulance Service New Service Delivery Model Summary Document Trust Executive Board 05 April 2012 Contents Introduction... 3 1. The Strategic Context... 4 2. Overview... 7 3. Objectives...
More informationReport of the Director of Environment
HERTFORDSHIRE COUNTY COUNCIL CHILDREN SCHOOLS & FAMILIES SCRUTINY COMMITTEE WEDNESDAY 23 JUNE 2004 AT 10.00 AM Agenda Item No 2 CRIMINAL BACKGROUND CHECKS FOR DRIVERS Report of the Director of Environment
More information