Evidence-based Healthcare Management

Transcription

1 Evidence-based Healthcare Management Helping you to deliver consistent, high quality, cost effective care ARDENTIA OVERVIEW and KEY services

2 Evidence-based Healthcare Management Why Ardentia? ardentia has over 20 years experience developing solutions for the healthcare market ardentia is a division of IMs Health, a global leader in providing information, services and technology to the healthcare sector ardentia invests heavily in R&d to continually improve the solutions we provide From a Trust point of view, it s vital to have full visibility of information and be able to quickly identify any anomalies as they occur. Previously, this would have taken days to process and would have involved several analysts. With the ardentia solutions, the Trust has been able to develop a central source for reporting, which means they can now be generated automatically within the system or included as attachments, resulting in improved visibility, consistency and confidence in Trust reporting. Eghosa Bazuaye, Head of Information at Basildon and Thurrock University Hospitals NHS Foundation Trust ARDENTIA

3 Introduction to Ardentia Working with you to meet today s healthcare challenges Our depth of knowledge of the needs of healthcare organisations enables us to make a real difference to the way you work. Our dedicated team with in-depth experience of demanding healthcare environments will listen, understand and work with you to deliver tailor-made evidence based solutions to meet your clinical and financial efficiency needs. Patients and service users want to be treated in a safe environment in the right way at the right time. With the rapid, growing demand for healthcare services and the constant need to make significant efficiency savings, the challenge is to make improvements to services and deliver cost savings without compromising the quality of patient care. Whether you are a provider or commissioner of healthcare services, you need access to reliable, timely information so you can make smarter decisions faster to meet the changing needs of your local health economy. ardentia have been supplying healthcare specific web based business intelligence solutions to providers and commissioners of acute and mental health services for over twenty years. and now as part of IMs Health, we are growing from strength to strength. Our powerful analytics, healthcare specific data quality checks and accurate financial and patient activity reporting gives you the in-depth insight to not only identify opportunities to cut waste from frontline services but also the evidence to understand where best to allocate resources and plan effective redesign of services. Our solutions help provide a common language for clinicians and managers: the insight and evidence we offer can help facilitate clinical and managerial engagement to support the development of your service transformation. The ardentia PLIcs solution has enabled us to develop an invaluable tool for the Foundation Trust s Board providing greater strategic insight into the profitability and cost drivers of service areas. The information from PLIcs forms an important part of the management information tool kit and assists decision making in a range of areas. Alastair Matthews, Director of Finance/ Deputy Chief Executive, Southampton University Hospitals NHS Trust TITLE OF THE DOCUMENT - MYRIAD BOLD/REGULAR SEMI-CONDENSED 10PT ALL CAPS. 2

4 Evidence-based Healthcare Management Clinical Efficiency complete insight across your service portfolio. see where to reduce service variation in order to drive greater efficiencies so you can provide high quality yet cost effective care to your health economy. CARE PATHWAYS FOR PROVIDERS Get clear, fast visualisation of service variation and evidence to support pathway re-design to deliver consistent, appropriate care. CARE PATHWAYS FOR COMMISSIONERS Explore and analyse existing treatment pathways to identify and compare service variation across your Provider network. Use this insight into service quality and delivery to understand outcomes for existing commissioned services and to inform your future contract negotiations. THEATRE INSIGHT Get real visibility of patient flow through your theatre suites to understand and optimise theatre capacity, improve theatre performance and avoid cancellations. PATHWAY MANAGER FOR RTT analyse event times in a service pathway from GP referral to first definitive treatment. Identify pinch points and bottlenecks in service delivery and understand where to focus and invest service resources to better achieve the 18 week RTT goal. MARKET INSIGHT (AFA) FOR PROVIDERS Understand the demand for the services you provide. assess your services against recognised quality care indicators and compare your performance with other providers in your health economy. Inform the strategic development of your market strategy and understand where to invest or dis-invest service resources. MARKET INSIGHT (AFA) FOR COMMISSIONERS Get accurate and reliable insight into referral patterns, demand for local services and Trust mortality and re-admission rates to support your commissioning decisions. Employ this evidence to influence or manage demand locally to ensure the population in your health economy has access to high quality services. PERFORMANCE INSIGHT FOR SECONDARY CARE Inform the monthly performance management reporting of individual specialties within your directorates for accurate service, capacity and resource planning. From a strategic decision making perspective, the information has been very useful when assessing whether or not to bid for new services and in understanding where health economy savings could be made by merging services. It has also permitted external benchmarking with peers both locally and nationally so we can better understand on a service line basis where we line up. Karen Hamilton, Finance Lead for Commissioning, Royal Free NHS Trust ARDENTIA

5 Cost Efficiency Optimise your resources to deliver high quality, value-for-money care PATIENT LEVEL COSTING (PLICS) Rich, accurate and reliable patient level insights to inform effective income, cost and resource planning. COSTED CARE PATHWAYS Get accurate, detailed insight into the extent of service variation and understand the impact of alternative pathways of care on patient experience, costs and performance to help you deliver consistent, high quality patient care in the most efficient way. PAYMENT BY RESULTS Maximise, control and manage your income from PbR and respond quickly and proactively to commissioner challenges on completed activity. SERVICE LEVEL AGREEMENTS FOR PROVIDERS Manage and stay in control of the service contracts between your trust and your local commissioner. Understand any deviation from the contractual totals and report variances quickly and accurately. since implementing ardentia s PLIcs solution the Finance department has worked with operational teams to gain a much better understanding of the drivers of resource use within the organisation. It has helped the Trust to improve the costing of our services and has enabled us to meet the key requirements of Monitor's approved costing guidance. Tracey Purvis, Finance Manager, Southampton University Hospitals NHS Trust Mental Health Solutions Helping you deliver efficient and effective mental health services. value-for-money care PERFORMANCE INSIGHT FOR MENTAL HEALTH accurately monitor, assess and benchmark the Mental Health services you provide and apply that insight to develop robust operational strategy to meet the future service needs of your local population. MENTAL HEALTH PATIENT LEVEL COSTING (MH PLICS) With the introduction of mental health clusters forming the basis of contracting agreements between commissioners and providers, you will need to have a better understanding of your service delivery costs and how they compare to the published set of indicative cluster costs. ardentia s Mental Health PLIcs solution will give you the rich insight into service delivery costs from service line to patient (service user) level and can provide clinicians and managers with the evidence to be able to re-design services in order to deliver high quality, value added care and achieve better mental health outcomes.

6 Evidence-based Healthcare Management Data Quality & Security Trusted nhs tailored data management solutions. DATA WAREHOUSING all your key clinical, financial and operational data in an nhs data set supported central warehouse for organisational-wide reporting. DATA PSEUDONYMISATION automated encryption of your patient identifiable data for safe, legal secondary (non-patient care) use. DATA INSIGHT data Insight is a high level dashboard solution that enables you to identify and correct poor quality data quickly and so ensure that crucial decisions are based on robust, accurate information. Implementation, Support and Training We have a team of professional project managers, frontline service staff and trainers to meet all your support needs. DEDICATED PROJECT MANAGEMENT Our experienced consultants will work with you throughout the duration of your project, working closely with you during the design and implementation stages to ensure your solution integrates seamlessly with your existing IT infrastructure. SERVICE DESK Once your project is up and running, our highly skilled service desk and support consultants are available to help you with product support. and with access to a dedicated online customer portal, you can find ardentia solution and service information, including the latest release documentation and contribute to the latest discussion forums. TRAINING - GETTING THE MOST FROM YOUR INVESTMENT We offer a full range of training services to ensure that your users get up to speed quickly and are able to start maximising value from your solutions and start realising the benefits to your organisation from the outset. We can tailor and deliver your training on-site, at our dedicated training suite at our head office in stafford or online. DESIGNATED ACCOUNT MANAGEMENT at ardentia, we understand customer satisfaction is driven by positive outcomes. so, you will be assigned an experienced account Manager who will be your primary contact. They will work with you to identify ongoing needs, whilst planning how ardentia will best meet your future requirements and ensuring you continue to receive value from your investment in our solutions. ARDENTIA

7 We did consider others but ardentia s data warehouse was the selling point for us as it is so malleable we can add other things like staff costs to it, if we wanted to Karen Hamilton, Finance Lead for Commissioning, Royal Free NHS Trust Before the solutions (data warehouse and PbR) were implemented, there were occasionally significant financial variations between the Trust s activity level and that reported by the local nhs commissioners, resulting in a long and complicated reconciliation process. The deployment has helped to reduce variation on both sides and has provided us with the evidence-based data required to streamline the negotiation procedure and support robust financial management. Eghosa Bazuaye, Head of Information at Basildon and Thurrock University Hospitals NHS Foundation Trust

8 ARDENTIA Ardentia House, Staffordshire Technology Park, Stafford Staffordshire, ST18 0LQ United Kingdom Tel: For all IMs Health office locations, visit: ABOUT IMS HEALTH IMs Health is a leading worldwide provider of information, technology, and services dedicated to making healthcare perform better. With a global technology infrastructure and unique combination of real-world evidence, advanced analytics and proprietary software platforms, IMs Health connects knowledge across all aspects of healthcare to help clients improve patient outcomes and operate more efficiently. The company s expert resources draw on data from nearly 100,000 suppliers, and on insights from 39 billion healthcare transactions processed annually, to serve more than 5,000 healthcare clients globally. customers include pharmaceutical, medical device and consumer health manufacturers and distributors, providers, payers, government agencies, policymakers, researchers and the financial community. additional information is available at IMs Health Incorporated and its affiliates. all rights reserved. Trademarks are registered in the United states and in various other countries. T10PHaRMWP0213