$ Drive awareness and increase participation. National account program. Flexible managed Security Solutions for hospitality

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1 National Account Program Managed Security Solutions for Hospitality National account program Flexible managed Security Solutions for hospitality The Trustwave National Account Program is designed with the specific needs of the hospitality industry in mind. Through this program, you can equip your franchisee community with simplified compliance and security packages as well as the best tools and support, and help them protect their individual locations and your organization as a whole. Industries Targeted The primary targets of cybercriminals has remained consistent with Retail, Food & Beverage and Hospitality accounting for 78% of the breached businesses. This continuing trend is a result of a number of factors; the high volume of card transactions make merchants in these sectors obvious targets, the main focus of organizations operating in these spaces is customer service, not data security, and there s a misconception that these organizations are not a target. Inevitably franchised locations are interconnected whether by similar technologies, processes, brand name, or ownership and this means a higher risk to your organization. 78% Retail, Food & Beverage, Hospitality 7% Financial Services 3% Non-Profit 12% Other Your organization is a target for hackers Size doesn t matter to hackers. A popular assumption is that only large enterprises need to achieve compliance. However, your franchisees process credit card transactions and are equally at risk and responsible for PCI compliance at their locations. That s why protecting your brand and keeping the trust of your customers is an equal partnership between your organization and your entire franchisee and owner community. A program built for you As a franchisor or association, your owner community looks to you for direction, and Trustwave s National Account Program has been designed with that in mind. With our deep expertise and experience in the hospitality industry, we partner with you to deliver a complete, customized, and cost-effective program for network security and compliance across your owner community. Program Highlights When it comes to our hospitality customers, what sets our managed security and PCI compliance services apart from the rest is the value we bring with our National Account Program. Yes, our packages are affordable, fit the needs of the individual business owner and help address PCI compliance, but when rolling out a corporate level initiative, that s only the beginning. We build on that to include welcome programs, training initiatives, communications campaigns, and customer service and support, all designed to help you kick off your program, keep it moving, and improve acceptance and uptake across your organization. And that means better compliance, stronger security, and improved support for your franchisees. Benefits of the trustwave national account program includes: $ Drive awareness and increase participation Reduce program costs Reduce your time commitment Minimize risk of a breach of your brand

2 With our national account program, Your organization gets: Tailored Technology Bundles Take our standardized packages and customize them to best fit the needs of your organization or franchisee community. Education, Training & Communications Our education initiative helps to ensure owner understanding of PCI compliance to bring greater awareness and engagement across your franchise or member community. Support & Infrastructure Our IT and compliance experts become an extension of your team to simplify the daily tasks of securing and monitoring all store locations. Our Comprehensive Approach In addition to developing a compliance and security package tailored to the needs of your business and your owner community, we provide access to easy tools and expert resources that can help remove complexity and overcome the typical resource challenges that can be faced when deploying and managing a compliance program. Further, our training, resources and education programs help ensure your franchisees understand the process of becoming compliant, and the impact if they don t. Deliver consistent and cost-effective compliance and network security across your growing network of franchisees Ensure that all your owners are PCI compliant so you can avoid the potentially serious consequences of noncompliance Optimize your resources and expand your team through partnership rather than increasing overhead Remove complexity for your franchisees through convenient bundled options Increase visibility and control - track, manage, and enforce compliance and security across all sites The Secret Sauce When we create your program with you, we start with best practices compliance and managed security services, and then design, deliver and manage a custom program that includes tailored technology bundles, education and training programs, branded franchisee communications, and of course, expert support. Have questions or interested in learning more? Contact a Trustwave National Account Program representative at or infosales@trustwave.com Visit to learn more. Copyright 2013 Trustwave Holdings, Inc.

3 Solutions for Hospitality Managed compliance and security packages Managed Security Services for Hospitality Packages & OPTIONS With packaged bundles designed specifically for the demands of the hospitality industry, we make easy for you to address PCI compliance and security without disrupting your focus. Whether you need basic validation services or full network security management with connectivity services, we deliver security the way you want it. PCI Packages & Options Managed Unified Threat Management (UTM) Firewall A comprehensive and managed network defense for your business, helping you to better protect and defend against threats to your environment. Service features include traffic shaping and quality of service, Intrusion Prevention System, gateway anti-virus, centralized logging and reporting, content-based web filtering, site-to-site VPN and UTM subscription services. Compliance Essentials Security Plus Monitoring & Support 8x5x365 24x7x365 One SSL VPN license (for PCI compliant, 2-factor remote user access) Customer Portal Access Compliance Suite Quarterly External Vulnerability Scanning Detect and address vulnerabilities in your environment with regular vulnerability scans to address PCI requirements and provide critical information regarding potential network security concerns. Quarterly Internal Vulnerability Scanning Firewall Data Loss Prevention Online Self-Assessment Questionnaire Submission Tool Simplify the process of your SAQ, through our PCI Wizard, automated To-Do List, and professional guidance. PCI Training Module Fully educate your employees on credit card security procedures with our PCI training module that includes customized training courses, course exams and training completion certificates. Information Security Policy Template Security Awareness Documentation Wizard Limited Scans + Full In-scope Remediation Wizard + One-on-One Guidance Breach Protection $50,000 $100,000 Wireless suite Wi-Fi Hotspot Have confidence in providing customers easy wireless Internet access while keeping your business communications and credit card transactions secure. Service features include multiple SSIDs, family-friendly category filtering and a guest disclaimer page. Rogue Access Point Detection Endpoint Suite Endpoint Protection (1 in-scope PCI device) Enhance security of your endpoint devices (like, POS machines and back office computers) with our file integrity monitoring and device logging features. Full Have questions or interested in learning more? Contact a Trustwave sales representative at or infosales@trustwave.com Copyright 2013 Trustwave Holdings, Inc.

4 PRODUCT BRIEF Managed Broadband SERVICES Managed Broadband Services Advantages of High-Speed Internet A common goal amongst most business owners is to find more ways to enhance operational efficiencies and lower business costs. Managed broadband is becoming a clear choice for those looking to maximize revenue and generate superior speed of service. By enabling faster credit card transactions, enhanced payment application functionality and improved customer satisfaction, highspeed Internet provides many benefits directly related to the success of a business. Increase Revenue with Shorter Transaction Times Increasing the speed of credit card transactions, high-speed Internet positively affects the volume of customers that can be served in a given day. Maximize Benefits of Your Point-of-Sale System Without high-speed, you may lose many of the capabilities associated with your point-of-sale (POS) equipment, which could ultimately result in functionality and reporting deficiencies. Flexible Broadband Solutions to Keep Your Business Running Smoothly The successes and failures of a business can often be directly attributed to the quality of the tools it uses. For this reason, a fast and reliable Internet source is one of the most important investments a business owner can make. Trustwave delivers a best-of-breed high-speed Internet connection to your locations. This means that our team works with national and local providers in your area to find a connectivity solution that fits your business network and delivers the best service available. By selecting Trustwave to manage your broadband services as part of your managed network security needs, you can streamline your site management and operations with integrated support, PCI remediation and simplified billing. Customer Satisfaction is Key Customers appreciate convenience and fast service. With highspeed Internet you can shorten customer wait times in line as well as provide value-add services like Wi-Fi Hotspot.

5 PRODUCT BRIEF Managed Broadband SERVICES Simplified Vendor Management And Troubleshooting By bundling your technology needs with Trustwave, you create one easy point of contact for both your network security and Internet services. Even though multiple providers may be servicing your locations, our technical assistance team serves as the single point of accountability for your network uptime. Time Saving Offering one number to call takes the guess work out of who to contact when support issues arise! With trained technicians available around-the-clock, if the Internet connection goes down at one of your locations our support team will work to get it back up and running so that you (or your employees) don t have to. Predictable Pricing, No Hidden Costs or Additional Fees Managed broadband is the easiest way to budget Internet costs for multi-unit business operations. With a flat monthly service rate, you will know exactly what to budget for your Internet needs all year round. This means no surprises because all technician visits, modem replacements, standard maintenance and service issue resolution are included in monthly rate. PCI Expertise Since Trustwave manages the circuit, our support team can handle ISP issues that show up on your PCI scans related to broadband vulnerabilities. Trustwave provides a useful consideration of the advantages of high-speed vs. dial-up networks: Decreased customer wait time Ability to serve more customers Reduction in phone lines Locked-in card-present rates Detailed, real-time transaction reporting Additional terminals installed quickly In-store Wi-Fi Hotspot capability Discover the Efficient and Affordable Solution to Improve Transaction Times and Increase Revenue As broadband costs become more competitive, the hospitality landscape is changing from long lines and wait times to fast service and increased revenue. The Trustwave managed broadband solution provides the most efficient and cost-effective technology available. When considering the option of high-speed vs. dial-up, you will want to consider the additional costs that may be associated with dial-up connectivity: Installation and service costs associated with an additional phone line Decreased speed of credit card transactions, lower volume of customers served Lost capabilities associated with your point-of-sale (POS) equipment Dial-up connection may prevent your corporate offices from pulling reports from your location If you currently utilize additional devices like a DVR or drivethrough timers, a dial-up connection may prevent or cause problems with accessing/storing data remotely Trustwave and PCI Compliance Trustwave is the leading provider of on-demand data security and payment card industry compliance management solutions to Fortune 2000 businesses and the public sector. Our flagship product, TrustKeeper, provides data security and certification services to hundreds of thousands of businesses throughout the world to achieve compliance with the PCI DSS and other regulatory requirements. Trustwave is an Approved Scanning Vendor (ASV) and a Qualified Security Assessor (QSA) for the card associations. For more information: Copyright 2013 Trustwave Holdings, Inc.

6 SOLUTION OVERVIEW MANAGED SECURITY SERVICES TRUSTWAVE MANAGED SECURITY SERVICES SECURITY YOUR WAY Whether you re challenged with meeting IT budget demands, fighting new threat adversaries, or are just looking for more efficiency around your compliance and security initiatives, we understand that all businesses are different, and that s why our Managed Security Services are designed for that kind of flexibility. Threats are growing more hostile by the day and skills are at a premium. Business imperatives like BYOD, social media, web applications and big data can pose risks as well as inefficiencies if they re not properly managed. Trustwave can help you solve these challenges and close that gap through integrated technologies, unparalleled threat intelligence and highly flexible managed serviced designed to meet the unique demands of your business. Custom Managed Services for ADVANCED THREATS Trustwave helps augment your security strategy in key areas to help you evolve processes, elevate data protection or advance the way you manage threats. With deep security expertise and unmatched threat intelligence, we will design a program that supports your specific needs, while giving you complete visibility and control. PACKAGED and CONVENIENT MSS BUNDLES Simplify your security program, operationalize your expenses and keep your team focused on business priorities. With packaged solution bundles, expert management and automated tools, we remove the day-to-day complexity of compliance and data protection, so you can get back to what you re passionate about your business. Trustkeeper : Unified Security and compliance platform With Trustwave Managed Services, you get access to TrustKeeper - our powerful, cloud-based managed security and compliance platform, delivering unified and on demand access to all your technologies and services. Managed Security Services Managed Security Testing Compliance Management

7 SOLUTION OVERVIEW MANAGED SECURITY SERVICES Trustwave Managed Security Services Benefits Do Security Your Way We know that all businesses are different, and that s why our services are designed to deliver just what you need whether that s helping you to install, configure and tune your solution so you can drive it, or managing a complete program for you, so you can focus on your business. Elevate Your Security Posture Our expertise in high-value managed security services can take you beyond the basics. Sure, we ve got your managed firewall covered, but we can also help you with advanced security requirements, like threat correlation and analysis, holistic application security, self-sealing BYOD protection, advanced anti-malware and more. Drive Intelligence Our analysts and engineers offer you the most advanced expertise and insight available today. Trustwave performs threat research and analysis that can help you better understand, detect and prevent security breaches. And we constantly feed the latest threat intelligence into all our services with our multisource Global Threat Database, Get Sustainable We are the experts in automation. With our cloudbased management portal TrustKeeper, you get a real-time view into the status of your programs, access to all your managed services, and you can make support requests, see event history, run reports and manage your account, all through one easy-touse dashboard. Scale for Growth With a unified Trustwave Architecture we deliver, monitor and manage our own patented technologies, but we also monitor more than 500 third-party products and manage many widely-used technologies. So if you re already running them, there s no need to rip and replace. Managed Security Portfolio Managed Security Services No matter where you re starting, from essential network protection to advanced threat intelligence, we ve got you covered. Network Security Application Security Web and Mail Security SIEM Security Experts on Tap Managed Firewall Managed IDS/IPS Managed UTM Managed NAC Two Factor Authentication Cloud Service Managed Web Application Firewall Database Monitoring Managed Security Testing Managed Secure Web Gateway Secure Cloud Services Managed SIEM Threat Correlation Services Through our global security operations centers and hundreds of certified technical support engineers around the world, we deliver support and satisfaction to thousands of customers in a dozen languages 24x7x365. For more information: Copyright 2014 Trustwave Holdings, Inc.