Five Reasons To Grow Your Businesses With A Live Answering Service

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Duane Richards
8 years ago
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1 Five Reasons To Grow Your Businesses With A Live Answering Service Communication is a fundamental aspect of doing business. Without a reliable system to converse with new and existing clients, the success of any business can suffer. Any company specializing in selling a product or service, providing 24 hour maintenance, medical assistance, legal services, IT/internet support, government assistance, real estate services and more would benefit from employing a reliable call center solution like VoiceNation Live to handle calls that overwhelm the office. When the office is closed or every representative is unavailable, callers are met by a voic system or no voic at all. Too often this leads to missed sales, irate customers and service cancellations. In situations where immediate assistance is needed, it is important for companies to be able to offer their callers the resource to express their needs and receive an immediate response. A pleasant and friendly voice on the other end of the line lets prospective and current customers know that they are working with a company who cares enough about them to ensure that a human being is available to handle their needs; even if the operator can do nothing but take a message. A live answering solution offered by VoiceNation Live provides an intimate and professional presentation that clients appreciate and are comforted by. Calls can be patched to a company representative, account information can be gathered, messages can be taken and even orders can be processed twenty-four hours a day; seven days a week. A company with a reliable means of communication that limits the amount of unanswered calls can be the difference between them and their competitors.

Any company specializing in selling a product or service, providing 24 hour maintenance, medical assistance, legal services, IT/internet support, government assistance, real estate services and more

2 Reason #1 Call Centers Cut Cost and Save Money Hiring an full time receptionist can cause a substantial dent in any company s budget. Recruiting and training alone are a huge expense when employing in-house representatives and leads to time taken away from the daily responsibilities of Human Resource representatives and managers. On a similar note companies must consider the outflow for health benefits, paid vacation, paid sick days and taxes, in addition to the risk of employee turn over. In the end, a 40 hour work week will still result in missed calls during after-hours and overflow. Here are just a few budget benefits of a call center vs. full-time employees: Lowers HR costs i.e. hiring, training, benefits, taxes & turnover Cuts down on management responsibilities Provides potential savings of over $1600 a month No expenses for sick days or vacation

On a similar note companies must consider the outflow for health benefits, paid vacation, paid sick days and taxes, in addition to the risk of employee turn over.

3 Reason #2 Call Centers Promote Efficiency Not only will VoiceNation Live save money but it also offers solutions to companies who need to improve efficiency. Improved efficiency will lead to a much more productive office atmosphere and allow company representatives to maximize their efforts to assist new and existing clients. Company representatives start their workday knowing exactly who they need to speak with and what the client needs before the conversation even takes place. Here are just a few ways a call center solution can increase office productivity: Calls are screened so managers can focus their attention on high priority projects rather than taking calls. Calls are directed to the appropriate company representative; ensuring a quicker turn around time. Solicitors are screened so time is not wasted while sales calls need to be made. Cuts negative customer experiences by 35% to 70%. Improves company and employee relationship by 50%. Decreases time spent playing phone tag by 25%.

Company representatives start their workday knowing exactly who they need to speak with and what the client needs before the conversation even takes place.

4 Reason #3 Call Centers Increase Sales Smaller companies are often viewed as a liability. Call centers grant the perception of a larger office of 50 or more employees, allowing companies to appear larger than they really are. Larger organizations usually have a receptionist screening company calls. A call center receptionist can give the same feeling without actually being in the office. By appearing larger, a company has a better chance of receiving more clients than ever before. Advertising late at night can also pose a problem if a reliable after-hours call center is not in place. After-hour advertisements can bring in substantial leads but with no one available to take those calls and make that sale, the prospective clients will be forced to contact a different company who can sign them up right away. VoiceNation s live answering operators can make sure that callers are assisted as soon as they initiate contact; promoting higher sales. Here are just a few ways a call center can increase company sales and profits: Allows companies to present themselves as a larger organization; promoting more sales from clients who hesitate to go with smaller organizations. The more customers, the better chance for marketing exposure. Call center operators help to handle higher calling volume Operators can place orders from the company website ensuring that sales are made no matter what the time of day. Emergency calls are responded to as soon as possible.

Larger organizations usually have a receptionist screening company calls. A call center receptionist can give the same feeling without actually being in the office.

5 Reason #4 Call Centers Help the Economy By employing a call centers jobs are created for more customer service professionals. In today s economy this is very valuable and helps to create jobs for those who cannot find a position as a full time receptionist. The demand to fill call center positions increase with each new client. More jobs lead to more income for the community and more money goes toward businesses struggling to stay afloat. Call center jobs are on the rise and are believed to will increase 25% by 2016.

The demand to fill call center positions increase with each new client.

6 Reason #5 Pricing Made Simple VoiceNation s Live Answering service is easy to sign up for and tremendously affordable. For less than the cost of a phone line and for a fraction of the cost of a receptionist, VoiceNation Live Answering services can answer your phone with a live person either 24 hours per day, 7 days per week, after hours, or overflow when your phones are busy. Our operators will take messages, enter data into your web form, dispatch calls to you as if you re in the next office, and more for a flat monthly price. So how much does it cost? We don t believe in nickel and diming our customers so our pricing model is very simple. Unlike most live answering services, we DON T charge you for a la carte fees. You simply pay a flat rate per month for a block of live answering minutes. This block includes EVERYTHING you could possibly want us to do for you. Whether it s taking calls for you and then dispatching them to you in the field, processing your orders or simply taking messages, your price remains one flat rate. Most live answering companies will charge you a low monthly base fee then charge you extra to do simple things like, forward you your messages, charge you a long distance per minute rate once a call have been transferred to you etc... So by the time they have actually done what you need them to do you are paying twice as much. VoiceNation s pricing made simple makes it easy for you to focus on your day to day operations and know that your customers are being handled with professional care.

per week, after hours, or overflow when your phones are busy.

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Save Valuable Time With Call Answering Service Do constant telephone calls prevent you focusing on your business? The single biggest thing that prevents many smaller businesses getting to grips with growth