Virtual Office. flexible solutions for your business needs

Transcription

1 Virtual Office flexible solutions for your business needs

2 Globalization is the key to successful business. Wherever you are located around the globe, your business can function without the need to pay costly office space or employees, just to establish a corporate presence. Virtual Office provides the services and infrastructure to run your business professionally without the cost of a full-time physical office. That s why virtual offices have become the smart business choice for start-ups and multinationals alike. The Virtual Office will provide you with all the tools you need to get ahead of the competition like a personalized live receptionist answering phone calls, a corporate business address for all your mailing and packages, personalized voice mail box which converts to , fax number that will convert to , and much more. An advanced communications services package usually includes: A full address for business correspondence with Mail with forwarding Telephone answering services + telephone forwarding and voice mailbox Dedicated or Shared Fax line with forwarding Web and domain hosting Web design addresses The concept is very simple - yet powerful enough to increase your local presence and let your existing or future customers interact easily with you. By providing a local number which they can access you will be able to receive their calls in the country you are located in, and on various devices like a landline, fax machine, or voice mail. You can have local or international numbers for every country you have business interests in. Customers tend to associate with a number they recognize and are familiar with. A business with local contact information is much more accessible to prospective clients than a business with contact info in another country. With a local address and phone number supplied by a virtual office, you will not lose business just because you are not locally based. You can project a big corporate image and a high degree of professionalism to potential customers in the country your company is registered. A better corporate image and an improved client experience ensure your business will make the right impression.

3 Financial & other benefits for users Good impression - it creates an opportunity to conduct business in a professional manner with your clients and develop a great impression. Cost savings - Because the client does not rent actual office space, the cost savings for the virtual office are significant. Compared to simply having a PO Box address, the business address at a prestigious building allows the company to maintain a professional image at low prices. Low start-up costs - The virtual office space offers savings as compared to starting up an actual office. Human resources management - Unlike maintaining independent office operations, the clients rely on the provider to handle employment and relations with virtual office space staff. This way the clients can rest assured about the high standard of the services provided, thus concentrating more of their effort on their organization s primary tasks. Established in 1993, the Consulco Group is the biggest independent business service provider and corporate advisory group in Cyprus. Our experienced in-house international team of professionals, including lawyers, tax planning experts, auditors, bankers, and business advisors, systematically assess and analyze your business needs before providing solutions which are designed to give you maximum benefits. Consulco is highly experienced in virtual office services and can provide consultancy on the most suitable locations to register your virtual office address. Modern communication combined with professional services make Consulco the perfect choice when it comes to providing its clients with everything necessary to set up and operate a Virtual office. The services vary from personal business address, fax and telephone lines to Internet services which can all be used on business cards, letterheads and other marketing materials. Consulco clients enjoy all the benefits of having a fully functional office without moving from their present location. Our main aim is to look after all your business administration requirements allowing you to concentrate on what you do best in business.

4 How it works When set up, you will have a dedicated line and fax, and a website which you can use for your daily operations. The following services are available: Telephone Answering and Call Forwarding Never miss another call With our Telephone Answering service, your customers' calls will always be handled. Our services are dedicated to providing a first-class professional service. When a caller rings your unique number, our multilingual qualified receptionist will answer in your company name and manage the call according to your specific requirements. Our Cyprus virtual call forwarding service allows your company calls to be transmitted via a Cyprus telephone number and diverted to various destinations according to the needs. The call forwarding services will help companies to gain an international competitive advantage while also enhancing communications with their clients and partners. Our service will provide your callers with the very best first class impression. Voice mailbox A voice mailbox is activated after Consulco office hours and any messages received are forwarded by , according to client specific instructions. Fax and Fax forwarding We can provide both Dedicated and Shared line, depending on your budget. You will receive a fax number in the area code of your choice to receive faxes on. Faxes that are received at the dedicated line assigned to our clients are collected and then forwarded to you as an with the fax attached as a.pdf file, or to a fax number provided by the client. Our fax forwarding service is performed with both speed and efficiency. Full address for business correspondence with Mail forwarding The Company will be provided with a street address and PO Box address and all mail correspondence addressed to the Company will be forwarded to the address, as indicated by the client. Method (mail, courier, fax, ) and frequency of forwarding will be chosen by the client. Apart from the fixed annual service fee, handling costs and charges are applicable, depending on the method of forwarding chosen and the volume of correspondence.

5 Internet Web-related services are also offered in addition to providing office services. Internet presence is a basic requirement of a modern business and the following is offered for any company regardless of jurisdiction of incorporation: Domain name registration and hosting with s Free DNS Management Free forwarding Free mail box Free control panel Free link to your website Website design and hosting with free backups Web based & SMTP Executive Free 25 GB storage Free Outlook support Free Mobile access Free Calendar and contacts Free Security Free Archiving All logos, text and images to be used in the website are provided by the client. Desired colors and special requests from clients are the basis of the website set up. The steps for Virtual Office set-up

6 Countries Virtual Office (telephone) is available: Argentina Australia* Bahrain Belgium Brazil Bulgaria Canada Chile Croatia Cyprus Czech Republic Denmark Finland France Germany Greece Hong Kong Hungary Ireland Israel Italy Japan Lithuania Malta Mexico Netherlands New Zealand* Norway Peru Poland Puerto Rico Slovakia Slovenia Spain Sweden Switzerland UK Vietnam * Due to time difference, other conditions may apply (such as Voice Mailbox - please see Voice Mailbox service conditions) ** Other countries may be available upon request

7 Frequently Asked Questions What is a Virtual Office? A virtual office is usually a combination of a mailing address and telephone number that act as a business presence. Mail or calls received at the virtual office are forwarded according to clients instructions. Who can use a Virtual Office? A virtual office can be used by anyone. When starting up, some companies cannot afford costly office space that is often underused. Virtual offices are also effective when expanding, since a business presence can be made before deciding if a physical presence is necessary. They are also used as a branch office. Why use a Virtual Office? A virtual office saves much-needed capital. Instead of increasing overhead and expenses that may threaten your business survival, a virtual office saves money and lets you focus on growing your business, not your expenses. Saved from set-up fees and security deposits, a virtual office supplied by Consulco can provide a consistent presence. Your customers will contact and work with a virtual office the same way they would with a physical one. In which countries can you provide Virtual Offices? We can provide virtual office services in most European Union countries, and the Middle East. For more info, please see our list of countries in which Virtual Office services are available. How long does it take to set up a Virtual Office? After the payment of the package, we require only two working days to make the Virtual office fully operational. What are the costs involved in a Virtual Office? Are there any hidden costs? There are no hidden costs. In the beginning you pay for the set-up of the service (where applicable) and after that you have only one fixed cost: your yearly Virtual Office membership fee plus additional courier fees, if any**. Do I have to make a long-term contract? Yes. All contracts are on a yearly basis. Will there be refunds for termination? No refunds available for termination or cancellation. The Virtual Office services are prepaid for one year. Will I have technical support? Yes. Our dedicated Virtual office team is always available for support on: virtual@consulco.com or by phone How will I receive my invoices from Consulco? The first invoice, which represents the set-up fee and the prepaid services, will be forwarded to you by your consultant and from the 2 nd year onward, the Virtual Office invoice is sent annually for your company. Do you have different packages available? We have different packages available which customers can choose from according to their business needs. For more information please refer to the price list. How does Mail Forwarding Work? Mail or parcels received at the address of the company s virtual office are forwarded to the client, according to instructions. Additional fees are applicable. Please see the price list for mail forwarding. Do you provide dedicated phone number? Do you provide dedicated phone number? Yes. Every client receives a dedicated and exclusive local phone number, according to the preferred jurisdiction.

8 Can you transfer calls to cell phone or interna- tional numbers? Can I have a local UK phone number that will forward all calls to a number in Cyprus? Yes. The call forward service is available for most European Union countries with an additional charge. Please refer to the price list for call forwarding. How does call forwarding work? Calls are forwarded to a phone number the clients indicate. Your incoming calls are transferred to your home, office, mobile phone - or anywhere in the world. Can you provide a receptionist to answer my calls in my company name? Yes, simply select the service with call answering. Our professional multilingual receptionist will answer your calls promptly in your company name. Our highly trained receptionist operate the finest communications equipment available - Your line will never ring engaged and your communications will be handled professionally and confidentially. Can you fax documents to other numbers? Yes, we do provide outbound fax service. For rates, please refer to price list. * For the clients who chose to have a website, the deadline will be different, as we need to receive all info from the client in order to proceed ** For Mail forwarding, please see our Price List Our consultants from Cyprus headquarters or oversees offices are always happy to assist you in every way possible and to answer your queries that you may have. Please do not hesitate to contact us at the below contact details: Consulco, 73 Metochiou Street 2407 Engomi, Cyprus Tel: Fax: virtual@consulco.com