Performance and availability management of your critical applications. from the cloud

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Angelica Fleming
8 years ago
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1 Performance and availability management of your critical applications from the cloud

2 Agenda Performance management Challenges What is IPM Introduction to IPM Business Values References Page 2

3 Performance Management Challenges Infrastructure grew organically over the years and became very complex. Availability and Performance is very important Current monitoring solution: Independent silos fragmented solution no end to end view not proactive Page 3

4 IRIS ICT s Vision around Performance Management Provide a solution of complete performance management, end to end, easy to implement and to use. Much more cost efficient, a solution you can t afford before. Page 4

5 What is Intelligent Performance Management? IPM is an off-the-shelve service from the cloud (SaaS). It is a complete end-to-end performance management solution. It adds innovative technology to performance management. Completely customized Page 5

6 Simplified IPM Architecture Performance Analyzer Event Correlation Data Warehouse Shared user registry Jazz Server for Service Managment Inventory DB IPM Connect Mainframe, UNIX, Citrix. HP BMC Oracle IBM Nagios SCom Enterprise Portal Server Enterprise Monitoring Server The complexity of installing and maintaining, the complexity of Dashbord Application Services HUB collecting information, Dashboard event users management, real-and historical reporting, dashboard infrastructure, problem identification and resolution... is in the cloud. IPM server IPM Benchmark IPM Advice Dashboard users & Mobile users Agentless Page 6

7 IPM : implementations In the cloud In your own environment Hybrid solution Firewall Routers Switches SSL Appliances Webservers Database servers Mainframe Business data Application servers Caching appliances Lan servers Page 7

8 What does it mean? End to End and Pro-Active Performance Management End-user experience Monitoring Diagnostics Transaction Tracking Analytics Firewall Routers Switches SSL Appliances Webservers Database servers Mainframe Business data Application servers Caching appliances Lan servers Page 8

9 End User Experience End-user experience Monitoring Diagnostics Transaction Tracking Analytics Monitor availability and basic performance: basic robotic approach Monitor availability and performance: advanced robotics Monitor real end-user experiences, availability and performance Firewall Routers Switches SSL Appliances Webservers Database servers Mainframe Business data Application servers Caching appliances Lan servers Page 9

10 IPM Monitoring End-user experience Monitoring Diagnostics Transaction Tracking Analytics Monitoring of a complete infrastructure, application and network Realtime and Historical Reporting Advisory gives a solution for specific events, after event correlation and root cause analysis Page 10

11 A complete solution More than 200 standard solutions, agents and agentless Page 11

12 Agent Builder Page 12

13 IPM Transaction Tracking End-user experience Monitoring Diagnostics Transaction Tracking Analytics Follow a transaction in a complex architecture For one user, group of users, all users, one transaction, all transactions etc... Where is the bottleneck? Quick find and solve performance and availability issues Firewall Routers Switches SSL Appliances Webservers Database servers Mainframe Security and Directory servers Business data Lan servers Application servers Caching appliances Page 13

14 Be pro-active: Situations What is a situation in IPM? Specify a situation and when this situation becomes true, generate an event IPM delivers a starterset of customized situations We are using analytics based on historical information to predict trends and problems Events are first sent to an Event correlation engine More than 1000 situations active in the starterset, ready to use Page 14

15 Analytics End-user experience Monitoring Diagnostics Transaction Tracking Analytics Collection of historical information Performance analytics, capacity management, SLA reporting... Using advanced tools, Cognos and SPSS Find and solve bottlenecks before going in production Set Baseline for monitoring and capacity planning Page 15

16 Deliverables * Dashboard: Realtime/Historical information of the different components Pro active customized situation monitoring Event management (correlation,enrichment,alerting,ticketing...) Reports (daily, monthly, availability, trending,...) *A detailed description of the deliverables is subject of a SOW Page 16

17 IPM Business Value Decreases On-site infrastructure complexity Initial startup cost (reduce Capex) Operational cost (reduce Opex) Implementation time Increases Performance and Business Continuity Resource optimization Problem determination speed Customer satisfaction Vendor management (SLA s) Page 17

18 Make an appointment Sales Pre-Sales Diana Utasi Hendrik De Smet +32 (0) (0) Visit: Page 18

HP Business Service Management (BSM) George Leschener BSM Solution Lead, MEMA

HP Business Service Management (BSM) George Leschener BSM Solution Lead, MEMA SaaS Packaged applications Employees IT metrics/analytics Storage Public cloud Security Challenges for IT Environments are