Sales Consultant I Engineer I Architect I Support Engineer I MSP. A Simple Overview to Training and Certification
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1 A Simple Overview to Training and Certification Sales Consultant I Engineer I Architect I Support Engineer I MSP 1
2 How to use this guide The Sophos Training and Certification Program gives our partners the tools and knowledge to successfully sell, demo, deploy, support and service Sophos products. We have divided the training into five levels: 1. Sales Consultant (Sell) 2. Engineer (Demo) 3. Architect (Deploy) 4. Support Engineer (Support) 5. MSP (Service) Each level of training is split into different product courses, based on our own product range: Endpoint SafeGuard Encryption UTM/Network Web Sophos Cloud Courses include training modules and assessments to help trainees understand this product to the level required for certification. To avoid the need for repetition, there are prerequisites in place that must be met prior to starting the next level of training. For example, in order to begin the UTM Architect Course, trainees must first the UTM Engineer Course. This guide will provide you with an overview of the courses and modules that are available for each level of training, as well as highlight the amount of time we expect trainees to take to each level. Throughout the guide, it s clearly marked where prerequisites are needed. Some courses require trainees to pass two assessments. In this case both assessments are listed and trainees should be aware that both assessments need to be taken and passed to There are also two suggested certification paths included that provide an example of how a trainee might work through either a sales track or a technical track. Go to the Sophos Training and Certification Page A Simple A Overview Simple Overview to Training to Training and Certification and Certification 2
3 SALES COURSE CODE MODULE NAMES ST01 Sophos Today ST02 Sophos Pricing and Licensing Sales Consultant SELL partners sales teams about Sophos and the products we sell. Benefits: Articulate the value of Sophos and Complete Security, know how to quantify and position Sophos products and handle common objections. Requirements: Complete a minimum of three product courses, including *Sophos and Complete Security Prerequisites: None. *Sophos and Complete Security Endpoint SafeGuard Encryption UTM/Network Sophos iview PI01 GS02 SC01a SC101 SC103 SC10a SC201 SC202 SC203 SC204 SC20a SC301 SC302 SC303 SC30a SC351 SC352 SC353 SC35a How Sophos Solves IT Security Challenges Threat Report Overview Product Overview: Endpoint Sales Overview: Endpoint SafeGuard Encryption Strategy Product Overview Licensing Sales Overview Product Overview Licensing Sales Overview Product Overview Licensing and Provisioning Sales Overview three courses. Each course contains one assessment that must be passed to HALF DAY INCLUDING: Approximately 1¼ hours to each product course, including assessment. SC401 SC403 SC40a Product Overview Sales Overview CONTINUED ON NEXT PAGE 3
4 SALES COURSE CODE MODULE NAMES SC501 Product Overview Sales Consultant (CONTINUED) SELL Web Mobile Control SC503 SC50a SC601 SC602 SC603 SC60a Sales Overview Product Overview Licensing Sales Overview partners sales teams about Sophos and the products we sell. Benefits: Articulate the value of Sophos and Complete Security, know how to quantify and position Sophos products and handle common objections. Requirements: Complete a minimum of three product courses, including *Sophos and Complete Security Sophos Cloud Complete MSP Security SC701 SC702 SC703 SC07a MSP01 GS01 MSP01a Product Overview Licensing and Provisioning Sales Overview Complete MSP Security Introduction to IT Security (optional) three courses. Each course contains one assessment that must be passed to Prerequisites: None. HALF DAY INCLUDING: Approximately 1¼ hours to each product course, including assessment. 4
5 Sales Certification Path STEP 1 STEP 2 Complete *Sophos and Complete Security. Complete any TWO of the following courses. Sales Consultant TIME One and a quarter hours per course COURSE REQUIRED Three TOTAL TIME Four hours TRAINING TYPE Online Complete Security Endpoint Data UTM/Network Web Sophos Cloud 5
6 ENGINEER COURSE CODE MODULE NAMES ET100 Course Introduction ET101 Solution Architecture Engineer DEMO Endpoint ET102 ET103 ET104 ET105 ET106 ET107 EA10a System Requirements and Deployment Management from Sophos Enterprise Console Management at the Endpoint Full Disk Encryption Online Resources Cloud Endpoint partners technical teams on how to demonstrate and a proof of concept of Sophos products. Benefits: Master technical features and functions, demonstrate competitive differentiation, and preliminary solution designs. Requirements: Complete two product courses. SafeGuard Encryption DELTA TRAINING SafeGuard Encryption ET200 ET201 ET202 ET203 ET204 ET205 EA20a EU20v6.1 Course Introduction Encryption the Basics SafeGuard Enterprise Management SafeGuard Enterprise Clients Data Exchange, File Shares and Cloud Storage Online Resources Delta Training SafeGuard two courses. Pass the required assessment(s) in each course in order to Prerequisites: None. CONTINUED ON NEXT PAGE 2-4 DAYS Approx. 1-2 days per course. Some courses may require more time to. 6
7 ENGINEER COURSE CODE MODULE NAMES ET300 Course Introduction Engineer (CONTINUED) DEMO partners technical teams on how to demonstrate and a proof of concept of Sophos products. Benefits: Master technical features and functions, demonstrate competitive differentiation, and preliminary solution designs. Requirements: Complete two product courses. Prerequisites: None. UTM/Network DELTA TRAINING UTM Sophos iview ET301 ET302 ET303 ET304 ET305 ET306 ET307 ET308 ET309 ET310 ET311 ET312 ET313 ET314 EA30a EU30v9.2 ET350 ET351 ET352 ET353 ET354 EA35a Overview and Installation System Configuration Network Services Network Authentication Web Endpoint Wireless RED Management Site-to-site and Remote Access VPNs Webserver Central Management and Reporting Sizing and Support Delta Training UTM Course Introduction Overview Installation Reporting Management two courses. Pass the required assessment(s) in each course in order to 2-4 DAYS Approx. 1-2 days per course. Some courses may require more time to. TO40 TO40a EL40S EL40a Technical Overview : Technical Overview Engineer Lab Lab CONTINUED ON NEXT PAGE 7
8 ENGINEER COURSE CODE MODULE NAMES TO50 Technical Overview Engineer (CONTINUED) Web TO50a EL50S EL50a Technical Overview Engineer Lab Lab DEMO partners technical teams on how to demonstrate and a proof of concept of Sophos products. Benefits: Master technical features and functions, demonstrate competitive differentiation, and preliminary solution designs. Requirements: Complete two product courses. Prerequisites: None. Mobile Control DELTA TRAINING ET600 ET601 ET602 ET603 ET604 ET605 ET606 EA60a EU60v4.0 Course Introduction Solution Overview Installation System Configuration Device provisioning and management Device configuration and compliance Mobile Security and Mobile Encryption Delta Training SMC two courses. Pass the required assessment(s) in each course in order to 2-4 DAYS Approx. 1-2 days per course. Some courses may require more time to. 8
9 PREREQUISITES ARCHITECT COURSE CODE MODULE NAMES Architect DEPLOY Engineer Course Endpoint Engineer Course SafeGuard Encryption Endpoint SafeGuard Encryption AO10 AC10 AA10a AO20 AC20 AA20a Course Overview Architect Classroom Asssessment Course Overview Architect Classroom partners technical teams on the design and planning of product installations and prove the knowledge required to install and support the solutions. Benefits: Design and architect the chosen solution in complex environments, be able to size and scope a solution to fit customer requirements, install and configure in complex environments. Engineer Course UTM/Network DELTA TRAINING SafeGuard Encrypton UTM/Network DELTA TRAINING UTM AU20v6.1 AO30 AC30 AA30a AU30v9.2 Delta Training SafeGuard Course Overview Architect Classroom Delta Training UTM one course. Each course contains one assessment that must be passed to Requirements: Complete one product course. Prerequisites: Engineer course in chosen product. Engineer Course Mobile Control AO60 AC60 AA60a Course Overview Architect Classroom CLASSROOM OR VIRTUAL INSTRUCTOR-LED AU60v4.0 Delta Training SMC 2-4 DAYS Depending on product. DELTA TRAINING 9
10 PREREQUISITES SUPPORT COURSE CODE MODULE NAMES Support Engineer SUPPORT partners technical teams on how to provide level 1 support to their customers. Benefits: Provide a direct support channel to your customers and understand troubleshooting best practice. Requirements: Complete one product course. Architect Course Endpoint Architect Course SafeGuard Encryption Endpoint SafeGuard Encryption SS101 SS102 SS11 SS12 SS13 SS14 SS151 SS152 SS16 SS171 SS172 SS18 SS10a SS60 SS61 SS62 SS63 SS64 SS60a SS61a SEC 1 SEC 2 AV RMS SCF AV for Linux/Unix SAU 1 SAU 2 SXL SUM 1 SUM 2 LSP Update : 3.6 Update one course. Each course contains one assessment that must be passed to Prerequisites: Architect course in chosen product. CONTINUED ON NEXT PAGE 2-4 HOURS Some courses may require more time to. 10
11 PREREQUISITES SUPPORT COURSE CODE MODULE NAMES Support Engineer (CONTINUED) SUPPORT partners technical teams on how to provide level 1 support to their customers. Benefits: Provide a direct support channel to your customers and understand troubleshooting best practice. Requirements: Complete one product course. Prerequisites: Architect course in chosen product. Architect Course UTM/Network Architect Course UTM/ Network Mobile Control ST300 ST301 ST302 ST303 ST304 ST305 ST306 ST307 ST308 ST30a SS20 SS21 SS22 SS23 SS24 SS25 Course Introduction Introduction to Supporting Sophos UTM Web Authentication RED Management Wireless High availability VPNs SGN 6.1 Update SGN 6.1 Update SGN 6.1 Update one course. Each course contains one assessment that must be passed to SS26 SGN 6.1 Update SS27 SGN 6.1 Update SS HOURS Some courses may require more time to. SS20a SS21a SGN 6.1 Update : SGN 6.1 Update 11
12 PREREQUISITES ARCHITECT COURSE CODE MODULE NAMES SS101 SEC1 MSP Architect Course Endpoint Endpoint SS102 SS11 SS12 SS13 SSEP1 MSP10a SEC2 AV RMS SCF Tools SERVICE Managed Service Providers on how to manage and service Sophos products on a technical basis. Benefits: Support and service multiple customers using Sophos products. Requirements: Complete one product course. Architect Course UTM/Network Architect Course UTM/Network Mobile Control MSP30 MSP30a MS60 MSP60a UTM/Network Overview Overview one course. Each course contains one assessment that must be passed to Prerequisites: Architect course in chosen product. 2-4 HOURS 12
13 Technical Certification Path STEP 1 STEP 2 STEP 3 Complete any TWO of the following courses. Sophos Engineer Complete ONE of the following courses. Sophos Architect Complete ONE of the following courses. Sophos Support Engineer STEP 4 Complete ONE of the following courses. Sophos MSP TIME 1-2 days per course TIME 2-4 days per course TIME 2-4 hours TIME Half-day per course COURSES REQUIRED Two COURSES REQUIRED One COURSES REQUIRED One COURSES REQUIRED One TOTAL TIME 2-4 days TRAINING TYPE Online modules TOTAL TIME 2-4 days TRAINING TYPE Classroom or virtual instructor-led TOTAL TIME 2-4 hours TRAINING TYPE Online TOTAL TIME Half-day TRAINING TYPE Online Total time to minimum required for technical certification: 5-10 days depending on product choice in Engineer and Architect training. Endpoint Data UTM/Network Web Please Note: The path above shows the steps required to each level of the Sophos Technical Training. Partners may choose to only part of the path (i.e. a partner could choose to only the Engineer level or only Engineer plus Architect). 13
14 Recertification Program STAY UP TO DATE Objective: Retain the latest knowledge and expertise on Sophos Products. Benefits: Keep up to date with the latest features and functionalities of a product without having to revisit the full course. Requirements: Complete each relevant Delta Training Module to keep certifications current. Keeping your Sophos product knowledge up to date On completion of a product course, partners are certified on a stated major version of that product. Each time a new version of the training is released (in line with product releases) Delta Training Modules will also be released. Delta modules can be found in each respective Engineer and Architect product course. These modules contain an overview of the new features and functionalities of the current version in comparison to the previous version. V1.0 V1.1 V1.3 V2.0 V2.1 V 1.0-V 1.1 Delta Training V 1.1-V 1.3 Delta Training V 1.3-V 1.5 Delta Training V 2.0-V 2.1 Delta Training Prerequisites: Sophos Engineer or Sophos Architect course in chosen product. Not required for Sophos Sales Consultant. Trainee A takes and passes V1.0 modules and assessments trainee is certified in V1 Trainee B takes and passes V1.1 modules and assessments and subsequent Delta Training modules trainee remains certified in V1 Trainee C takes and passes V2.0 modules and assessments trainee is certified in V2 Trainee A takes and passes V2.1 modules and assessments trainee is certified in V2 APPROX. 45 MINUTES Including knowledge checks. Partners will not lose their certification. However, they should note that in order to retain their partner level within the Sophos Partner Program, they will need to show that they have a current level of knowledge on the products. This can be done by ensuring that Delta Modules and associated Knowledge Checks are d. Prior to a Channel Audit in each region, partners will be told which version will count towards their partner level, and given six months to all the relevant training. A Simple A Overview Simple Overview to Training to Training and Certification and Certification 14
15 United Kingdom and Worldwide Sales Tel: +44 (0) North American Sales Toll Free: Australia and New Zealand Sales Tel: [email protected] Asia Sales Tel: [email protected] Oxford, UK Boston, USA Copyright Sophos Ltd. All rights reserved. Registered in England and Wales No , The Pentagon, Abingdon Science Park, Abingdon, OX14 3YP, UK Sophos is the registered trademark of Sophos Ltd. All other product and company names mentioned are trademarks or registered trademarks of their respective owners RG.na.simple
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Key Data Product #: 3380 Course #: 6420A Number of Days: 5 Format: Certification Exams: Instructor-Led None This course syllabus should be used to determine whether the course is appropriate for the students,