Storage Area Network Proposal

Transcription

1 Telephone Fax H P S u r e S t o r e E S t o r a g e S o l u t i o n s Storage Area Network Proposal 0HGLD0DVWHUV,QF Prepared by: Hewlett-Packard Company February 1, 2000 Michael Reynolds* Architecture and Technologies michael_reynolds@hp.com Manager Bob Hansen Performance Testing Manager bob_hansen@p.com * Primary contact

2 Table of Contents 1 Executive Overview Storage Data-Center Designs Price/Performance Solution Management and Security Solution SAN Cost Summary Sheet Price/Performance Solution Management and Security Solution Bottom Line Equipment / Cost Summary Vendor Description Technical Solution Description Through Equation Solution 1- Price Performance SAN Design Solution 2- Management and Security SAN Design Equation Components SureSoft Software Hardware SureGear Hardware SureSpan Infrastructure SureDesign Consulting SureGuide Services Why HP Storage Area Networking Februrary, 2000 Network Computing Magazine 2

3 1 Executive Overview Hewlett-Packard is pleased to submit to MediaMasters this Corporate Storage Area Network proposal. MediaMaster s reputation for being the fastest, most on-time media publishing company can be maintained into the future by providing the multimedia editing and manufacturing environment and its ever increasing storage demands with a high performance, highly fault-tolerant storage networking infrastructure. It should include HP SureGear hardware, HP SureSoft software, HP SureSpan infrastructure, HP SureDesign consulting. and HP SureGuide services. Several alternatives are possible because of the wide range of solutions HP offers through the HP Equation Architecture. The solutions that meet the various needs of MediaMasters includes HP SureStore E Fibre Channel bridges, HP ProCurve and HP AdvanceStack switches, Brocade Fibre Channel switches, HP SureStore E disk arrays and tape libraries, and HP storage management and backup software. Fault tolerance is provided in each of the alternatives by redundancy in key components: array controllers, power supplies, batteries, Fibre Channel and Gigabit links, fans, etc. Ease of maintenance is accomplished with hot-swappable modules and power supplies. With Hewlett-Packard SureStore E enterprise storage solutions as the foundation of the storage network, up to 1TB of data can be configured to meet MediaMasters storage requirements today and can then scale into the future to accommodate the expected tenfold growth by the end of Key to this scalable solution is storage management and HP SureStore E SAN Manager DM device management and SAN Manager LM LUN management bring these benefits to MediaMasters. With the Disk Array FC60 you get the highest performance so necessary in the data warehousing of the large 200MB to 20GB files required by MediaMasters. The Disk Array XP256, however, is offered as the most easily managed and scalable solution for NT consolidation and heterogeneous connectivity. MediaMaster s backup strategy can also be simplified and security can be enhanced. The HP SureStore E Disk Array XP256 is the most highly-available, cost-effective, multi-platform high-end disk array on the market, with ample power to handle all MediaMasters mission-critical data and applications. The XP256 offers fully scalable, modular solutions that provide stressfree storage up to 11TB. The XP256 offers flexible configurations, high capacity, scalability and performance including full software and solution integration. Broad, Fibre Channel attached, heterogeneous server support. Host failover and alternate path support. The XP256 comes complete with a comprehensive software suite that provides unequaled value with functionality. A LAN component has been included as it is essential to the overall performance of MediaMaster s multimedia production objectives and HP provides both SAN and LAN solutions tuned and optimized for economy, performance, management and scalability. Therefore, we will provide two options: One optimized for cost and performance ( the biggest bang for the buck ) and one for the ultimate in high availability, management and scalability. Hewlett-Packard also offers an extensive array of service and support products to ensure the network will be running at peak performance through its 24 x 7, 365 days a year operation. Given MediaMasters in-house technical expertise, MediaMasters can choose just the level of support it needs. 1 Februrary, 2000 Network Computing Magazine 3

4 Finally, we are proud to offer ediamasters our first ever WRITTEN 100% satisfaction guarantee. It is comprised of a 90-day refund or replacement for any reason from the date of receipt and applies to all HP-branded enterprise-storage hardware. This is a storage-specific guarantee that complements HP s existing 99.95% High Availability System-Wide Uptime commitment for a complete enterprise-computing environment. 1 Februrary, 2000 Network Computing Magazine 4

5 2.1 Storage Data Center Diagram Price / Performance Solution 10/100/1000Mb/s Switches Firewall Router Bldg. A 15 Sun Workstations Switch 2000 FC/SCSI Bridges Public Internet FC Switches Gigabit LAN 100 Mb/s Ethernet LAN Bldg. B FC60s FC Switches 10/180 Tape Library FC SAN FDDI Link Bldg. C 15 Sun Workstations 10/ Mb/s Switches 15 Sun Workstations 10/100/1000Mb/s Switches Switch 2000 Figure 2.1a 1 Februrary, 2000 Network Computing Magazine 5

6 2.2 SAN Data Center Diagram Management and Security Solution The diagram below illustrates the ultimate in high availability, scalability, and ease of management 10/100/1000Mb/s Switches Firewall Router Bldg. A 15 Sun Workstations Switch 2000 Public Internet FC Switches Gigabit LAN 100 Mb/s Ethernet LAN XP256 FC SAN FC Switches FC Switches FDDI Link FC/SCSI Bridges Bldg. C 15 Sun Workstations 10/ Mb/s Switches 15 Sun Workstations 20/700 10/100/1000Mb/s Tape Library Switches Switch 2000 Bldg. B Figure 2.2a 1 Februrary, 2000 Network Computing Magazine 6

7 3.1 SAN Cost Summary Sheet for Price / Performance Solution Qty Product Name and Description Product Number Option US List Price Extended Total 2 SureStore E Disk Array FC60, Field Rackable A5277A $5,160 $10,320 Standard Array Includes: Rackmount enclosure with two empty controller slots Two power supplies Two fan modules One battery backup unit (BBU) Two power cords Mounting rails for HP cabinets Terminators for unused SCSI ports ½ U Filler Panels User manuals Controllers 2 Dual controllers with 256 MB mirrored cache and two Media Interface Adapters 204 $32,080 $64,160 Host Connect Cable Options 4 2 meter Fibre Channel Cable 0Z4 $110 $440 Storage Capacity Options 6 Qty 10 18GB 10K RPM disk drive modules 210 $22,500 $135,000 1 Supporting Software (CD-ROMs) B6191AA $100 $100 Storage Hardware Subtotal $210,000 Fiber Channel Infrastructure 6 Brocade Silkworm port Fibre Channel Switch A5624A $37,500 $225, GBIC Shortwave A5225A $600 $26,400 2 GBIC Longwave A5226A $2,000 $4, JNI NT HBA $749 $25,466 3 HP SureStore E Fibre Channel/SCSI Bridge 4/2 A3308A $10,400 $31, SCSI Interface cards for tape mechanisms 003 $1,295 $12,950 3 FC Interface Cards for Bridge 4/2 004 $3,800 $11,400 SAN Infrastructure Subtotal $336,416 Software 1 HP SureStore E SAN Manager DM J4538AA $24,995 $24,995 1 HP SureStore E SAN Manager DM Media Kit J4543AA $250 $250 1 HP SureStore E SAN Manager LM LTU-50 J6110AA $9,995 $9,995 1 HP SureStore E SAN Manager LM LTU 5000GB J6113AA $9,995 $9,995 1 HP SureStore E SAN Manager LM LTU Solaris J6112AA $4,995 $4,995 SAN Software Subtotal $50,230 1 Februrary, 2000 Network Computing Magazine 7

8 LAN Switches 2 HP AdvanceStack Switch 2000 J3100B $1,499 $2, Base-T Switch Module for Switch 2000 J3191A $749 $1,498 2 FDDI Module J3108A $5,499 $10,998 6 HP ProCurve Switch 4000M J4121A $3599 $12,834 4 HP ProCurve Switch Gigabit LX Module J4114A $1,999 $7,996 1 HP TopTools for Hubs and Switches J2569N NC NC LAN Hardware Subtotal $36,324 10/180 Tape Library 1 HP SureStore E Tape Library 10/180 with 84 slots A5597A $63,910 $63, DLT 8000 A5598A $13,300 $133, SCSI Cables A4852A $0 $0 Tape Hardware Subtotal $196,910 Total $814,895 1 Februrary, 2000 Network Computing Magazine 8

9 3.2 SAN Cost Summary Sheet for Management and Security Solution Qty Product Name and Description Product Number 1 HP SureStore E disk Array XP256 (Fully configurable SSP) A5700AA Option US List Price Extended Total DisK Control Frame (DKC) includes: A5701A $133,770 $133,770 Disk control frame Redundant power supplies 1 ACP Pair HP Firmware 1GB Cache memory 256MB shared memory User manuals 1 DisK Unit Frame(DKU) A5708A $29,300 $29,300 Controllers 2 Client Host Interface Processors 4 port fibre channel adapter pair A5702A $53,850 $107,700 Memory 3 Additional 1GB cache A5710A $19,500 $58,500 1 Additional 128MB Shared memory A5712A $4,030 $4,030 Storage Capacity Options 6 47GB 10K RPM disk drive array group (4 mechanisms each) $38,260 $229, GB Spare Drive $9,565 $9,565 Storage Hardware Subtotal $572,425 Software 1 HP SureStore E Business Copy XP B7906A $59,700 $59,700 1 HP SureStore E RAID Manager XP for NT B7915A $12,300 $12,300 1 HP SureStore E RAID Manager XP for Solaris B7916A $12,300 $12,300 1 HP SureStore E Continous Track XP Monitoring Software NC NC 1 HP SureStore E LUN Configuration Manager XP B7912A $21,000 $21,000 1 HP SureStore E Remote Control XP B7911A $17,500 $17,500 1 HP SureStore E SAN Manager LM LTU-50 J6110AA $9,995 $9,995 1 HP SureStore E SAN Manager LM LTU 5000GB J6113AA $9,995 $9,995 1 HP SureStore E SAN Manager LM LTU Solaris J6112AA $4,995 $4,995 1 HP SureStore E SAN Manager DM J4538AA $24,995 $24,995 1 HP SureStore E SAN Manager DM Media Kit J4543AA $250 $250 Storage and SAN Software Subtotal $173,030 Services Business Copy XP Enablement $2,000 $2,000 LUN Implementation Services (5 days) NC NC Service Subtotal $2,000 1 Februrary, 2000 Network Computing Magazine 9

10 Fiber Channel Infrastructure 7 Brocade Silkworm port Fibre Channel Switch A5624A $37,500 $262, GBIC Shortwave A5225A $600 $66,600 2 GBIC Longwave A5226A $2,000 $4,000 3 HP SureStore E Fibre Channel/SCSI Bridge 4/2 A3308A $10,400 $31, SCSI Interface cards for tape mechanisms 003 $1,295 $15,540 6 FC Interface Cards for Bridge 4/2 004 $3,800 $11, JNI NT HBA $750 $25, JNI FC HBA for Solaris FCI1063-N $1271 $57,195 SAN Hardware Subtotal $473,935 LAN Switches 2 HP AdvanceStack Switch 2000 J3100B $1,499 $2, Base-T Switch Module for Switch 2000 J3191A $749 $1,498 2 FDDI Module J3108A $5,499 $10,998 6 HP ProCurve Routing Switch 9304M J4139A $7,999 $47,994 8 HP ProCurve 9300 Gigabit SX Module J4114A $25,999 $207,992 6 HP ProCurve 9300 Gigabit SX Management Module J4144A $26,999 $215,992 6 HP ProCurve 9300 Redundant Power Supply J4147A $2,999 $17,994 1 HP TopTools for Hubs and Switches J2569N NC NC Subtotal $505,466 20/700 Tape Library 1 HP 1 to 20 drive, 228 slot Tape Library A5597A $99,900 $99, Tape Mechanism A5598A $31,500 $378, SCSI Cables A4852A $0 $0 Subtotal $477,900 Total $2,204,756 1 Februrary, 2000 Network Computing Magazine 10

11 4 Bottom Line Equipment Cost Summary Price/Performance Solution US List Price SAN Hardware Cost Summary $336,416 SAN Software Cost Summary $50,230 Storage Hardware Cost Summary $406,910 LAN Cost Summary $36,324 Total Equipment Cost $829,880 Management and Security Solution US List Price SAN Hardware Cost Summary $473,935 SAN and Storage Software 173,030 Cost Summary Storage Hardware Cost Summary $1,050,325 LAN Cost Summary $505,466 Services $2,000 Total Equipment Cost $2,204,756 Notes: 1. Service pricing is not discountable. 2. Other support strategies and service levels are available. See Section 5.8 Support Recommendations for more discussion. 3. Storage hardware cost include both disk and tape 1 Februrary, 2000 Network Computing Magazine 11

12 5 Vendor Description 5.1 Technical Solution Description The data load for MediaMasters has quadrupled annually. Multiple servers connected to many gigabytes or terabytes of disk storage are commonly used to facilitate the flow of data. With increasing interdependence of information in MediaMasters infrastructure, each application must take data from some servers and give data to others. Local area networks (LANs) are inadequate for moving the large quantities of data accumulated at the server level. Hewlett-Packard recognizes that MediaMasters must have a storage solution that will enable it to deliver a quality product, on time, to its customers. Providing the fastest service has made MediaMasters the leader in the media publishing business. This desired position requires highly talented individuals, and resources that can be counted on to be available around the clock. This storage-centric environment must satisfy needs at the user, data center, and business management levels MediaMasters Requirements To maintain its competitive advantage, MediaMasters wants to implement a resilient, high-performance, storage area network backbone that will sustain a peak-level production environment and data load growth, into the foreseeable future. MediaMasters needs high availability. The editors and production staff require performance and uptime, all the time, any time. It is the responsibility of the data center to provide highly reliable resources in an environment that remains flexible and reusable as the business grows. MediaMasters also requires continuity of operations 24 hour a day, seven days a week; integration of data and applications for decision support and planning; and operational support from a reliable systems vendor. For this SAN implementation, MediaMasters has identified some absolute requirements that need to be addressed: 1) Heterogeneous connectivity 2) Fault-tolerant and resilient Storage Area Network 3) LAN Gigabit backbone 4) Performance is crucial 5) New tape library required 6) Current network backup strategy 7) 100 Mbps switched to the desktop 8) Scalability storage 9) Cost competitive The measure of whether a storage area network will meet the high demands placed on it by MediaMasters high volume, and high-availability requirements, is dependent two issues the throughput of the SAN and the performance of the arrays. Hewlett-Packard recommends that this implementation have the following minimum characteristics: 1 Februrary, 2000 Network Computing Magazine 12

13 ΠΠΠΠΠΠΠΠHigh aggregate throughput at the array for performance Non-blocking switching architecture Fibre Channel-attached storage replacing the existing SCSI-attached Redundancy in key components for high availability Hot-swappable components Open standards-based focus, ensuring investment protection by guaranteeing interoperability. Storage management tools to control data Storage vendor can deliver exceptional warranty and support The Hewlett-Packard recommendation is to create a Fibre Channel switched fabric using the Brocade Silkworm This high-performance Fibre Channel switch has the following feature highlights (please refer to the product data sheet in Section 8 Product Literature for additional specifications): ΠCapacity for up to 16 Fibre Channel ports ΠUp to 16 Gbps aggregate bandwidth full duplex ΠHigh speed connections at substantial distances (up to 16 km) ΠUp to 32 switches can be linked together ΠOptional zoning capability ΠRedundant power supplies and fans ΠHot-swappable power supplies and interface modules ΠSNMP manageable ΠHP worldwide service and support Next, replacing the existing direct-attached storage with Fibre Channel-attached storage is recommended. This can be accomplished with the Disk Array FC60 or the Disk Array XP256. Both will result in a consolidation of servers and centralization of storage and management. In addition, the FC60 can be implemented as distributed storage to balance network loads if needed. The price/performance proposal is the recommended solution due to the fact that MediaMasters business requirements as a multimedia production company can best be met with a high performance solution. The throughput of the multiple FC60s on a Fibre Channel network will continue to increase as the storage network grows and more FC60 frames are added in the future. Performance stays high With the Management and Security solution the single array will scale infinitely and is easier to implement, manage, and control, but is limited by the internal bus speed of the single array to about 180MB/s. Once this limit is reached a performance bottleneck may be experienced, but an analysis of the applications and expected IOPS can determine if this is the case and is part of HP s SureDesign consulting capability. 1 Februrary, 2000 Network Computing Magazine 13

14 5.1.2 Solution Description Through HP Equation Architecture HP SureSoft Software + HP SureGuide Services HP SureSpan Fabric + + HP SureGear Hardware + HP SureDesign Solutions HP will use the HP Equation architecture for intelligent, open storage and HP SureStore E products in completing the SAN solution for MediaMasters. Our vision for Equation is an open pool of storage that safely and efficiently provides 100% data availability and infinite scalability The Equation Architecture consists of: SureGear Hardware (disk, tape) SureSoft Software (storage management) SureSpan Fabric (FC switch, hub, bridge infrastructure) SureGuide Services (consulting and support) SureDesign Solutions (Bundles of hardware, software and services to solve specific customer issues) SureStore E is the brand name for our products, services, and solutions Price / Performance SAN Design The Hewlett-Packard solution calls creating a separate network on the MediaMaster s campus, with two Fibre Channel switches located in each of the three buildings. The two buildings adjacent to one another can be connected via shortwave Fibre Channel as the distance is assumed to be no more than 500 meters. The remote site, at approximately five miles distance can be connected through the SAN via longwave Fiber Channel connections and the server s LAN connections will be upgraded to FDDI (refer to Section 2, page 5, Storage Data-Center Diagram). Every server in each of the buildings is connected to both Brocade Silkworm 2800 Fibre Channel Switches in that building. The switches in buildings B and C are then connected to one of the two switches in building A. To provide additional capacity and fault tolerance, each switch can linked to both switches in building A as an optional configuration. 1 Februrary, 2000 Network Computing Magazine 14

15 Longwave connections have been specified in the switches where the fiber cable runs are longer than the recommended 500m for shortwave fibre channel. This satisfies the distance requirements for building C Building A Configuration A total of nine servers exist in building A. These servers have been consolidated and each is connected to two 16-port Brocade Silkworm 2800 Fibre Channel switches using two Fibre Channel host bus adapters (HBAs) in each server as illustrated below. Nine shortwave GBIC connections on each switch connect to each of the servers. Switch A Figure a Host Fibre Channel Connection In the original MediaMaster s network, the backbone arrangement switched 10Mbps connections to all servers and workstations connections. Hewlett-Packard agrees with MediaMaster s that these connections should be replaced with 100Mbps Ethernet connections, including the servers for optimum performance, especially for backup. The 15 SUN Solaris workstations in the multimedia lab will be upgraded with 10/100Mbps Ethernet cards and connected to the ProCurve 4000M 10/100Mbps switches. Seven of these servers are then connected to two HP ProCurve 4000M 10/100Mbps switches via two 10/100Mbps Ethernet cards in every server in much the same fashion as the FC switches. The two Web servers, however, will be connected directly to the existing firewall so that no incoming communication passes to the internal MediaMaster s Ethernet company LAN. Complete security on the Fibre Channel SAN, however, is accomplished by SAN Manager LM and zoning options on the switches creating virtual SANs. The servers are then easily managed from a centralized location and complete redundancy has been created so that should any single HBA or Ethernet card fail, or a data cable be disconnected or damaged, access to both the SAN and the LAN are still assured. The SUN workstations in the multimedia labs will be upgrade to 100Mbps and link directly into the LAN, and access the storage the same as if they were accessing direct attached SCSI storage through the servers. 1 Februrary, 2000 Network Computing Magazine 15

16 10/100Mbps Switch A Firewall Switch A Figure b 10/100Mbps LAN Implementation Storage is consolidated by redeploying the existing direct-attached SCSI disks and tape libraries to non-mission-critical applications and replacing them with Fibre Channel attached SureStore E Disk Array FC60 storage systems. Two arrays are recommended and each has dual controllers for fault tolerance and performance. One controller in each array will be connected to Switch And the other to the Switch B, again for fault resilience. See figure ) The key for MediaMasters will be redundancy all the way from the LAN backbone to the data. The data is split between the two arrays and the throughput at the arrays essentially doubles to about 360MB/s. This accomplishes the high performance requirement and is scalable. When additional storage is needed, only disk mechanisms need to be purchased to fully populate the FC60 arrays. When they are full, additional FC60 will added seamlessly to the storage network. 1 Februrary, 2000 Network Computing Magazine 16

17 10/100Mbps Switch A Firewall FC Switch B FC Switch A 10/100Mbps Switch B FC60 FC60 Figure c Building B Configuration The SAN infrastructure for building B is similar in that there are two Brocade Silkworm 2800 Fibre Channel switches, but only four severs are connected via shortwave GBICs. Since building B is assumed to be less than 500 meters, distant short Fibre channel is used to connect the switches in building B to building A. These four servers are also connected to two HP ProCurve Switch 4000Ms in the same manner as in building A. Dual connections are possible from each switch, but HP has used only one connection per switch for simplicity and still there are dual paths from any server in building B to the switches and storage in building B. See Figure Februrary, 2000 Network Computing Magazine 17

18 10/100Mbps Switch A Firewall FC Switch B FC Switch A 10/100Mbps Switch B Figure Building C Configuration Building C is a replicated site to building B Building Interconnections The SAN at the headquarters campus, consisting of building A and B, will be connected through shortwave Fibre Channel and building C, the remote site, via longwave connections on the Fibre Channel switches as depicted in the figure below. The LAN connection will be Gigabit Ethernet fiber optic links and building C will utilize the HP AdvanceStack Switch 2000 to link the 100Mbps Ethernet network to and FDDI link. (See figure a) 1 Februrary, 2000 Network Computing Magazine 18

19 Bldg. A 10/100Mbps Switch A Firewall Router FC Switch A FC Switch B Switch 2000 Public Internet Gigabit LAN 100 Mb/s Ethernet LAN Longwave FC SAN Shortwave FC SAN Switch 2000 FDDI Link FC Switch A FC Switch B FC Switch A FC Switch B Bldg. B Bldg. C Figure a Building Interconnection 1 Februrary, 2000 Network Computing Magazine 19

20 Tape Library Connection Attachment of the HP SureStore E Tape Library 10/180 will be provided through three Fibre Channel to SCSI bridging devices that connect 4 SCSI ports to 2 Fibre Channel links into the SAN. Each SCSI port attaches to one of the ten DLT 8000 Tape Drive mechanisms in the tape library. (See figure a) 10/100Mbps Switch A Firewall Switch B Switch A SCSI Mutlplexer FC 4/2 SCSI Links 10/180 Tape Library Figure a 1 Februrary, 2000 Network Computing Magazine 20

21 5.2.3 Management and Security Solution SAN Design Storage Area Network Proposal for MediaMasters This solution is a storage consolidation alternative in conjunction with the server consolidation described in the price / performance SAN design. The XP256 configured with enough storage to meet the initial requirement of 3.25TB and scalable to 11TB will be used instead of distributed FC60s. The server to FC switch connection will be accomplished with 3 Brocade 2800 FC Switches since we will need the additional port count for multiple XP256 links and the SUN workstations. Step 2 involves connecting the servers to the LAN via dual HP ProCurve Routing Switch This provides not only a Gigabit Ethernet backbone between buildings A and B, but to all the servers as well. This is important when increasing the performance of the SAN and for backup applications that run over the LAN. Figure 5.2.3a shows the Gigabit connections and Fibre Channel connections in the sever environment in building A. However, he SUN workstations now access the storage network directly through the FC Channel switches with FC HBAs since the XP256 supports the Solaris operating system through the switch. 15 SUN Solaris workstations Switch B Switch A Switch B Figure 5.2.3a Fibre Channel Host Connection 1 Februrary, 2000 Network Computing Magazine 21

22 Gigabit Switch A Firewall Router FC Switch B FC Switch A Gigabit Switch A Figure Step 2 - Gigabit LAN Implementation Building B and C Configuration Buildings B and C contain no storage devices as it has been centralized in building A. ProCurve Routing Switch 9304s are also configured along with the Brocade Silkworm 2800 FC switches as in the price / performance alternative. See figure 5.2.4a. The FC switches in building C will contain two longwave GBICs for connection to the switches in building A. 1 Februrary, 2000 Network Computing Magazine 22

23 Gigabit Switch A FC Switch B FC Switch A Figure 5.2.4a Building Interconnections The SAN at the headquarters campus, consisting of building A and B, will be connected through shortwave Fibre Channel and building C, the remote site, via longwave connections on the Fibre Channel switches as depicted in the figure below. The LAN connection will be Gigabit Ethernet fiber optic links and building C will utilize the HP AdvanceStack Switch 2000 to link the 100Mbps Ethernet network to and FDDI link. (See figure 5.2.5a) 1 Februrary, 2000 Network Computing Magazine 23

24 To SUN workstation FC Switch A FC Switch B Gigabit Switch A Bldg. A Firewall FC Switch C Router Public Internet Switch 2000 SCSI Link Gigabit LAN 100 Mb/s Ethernet LAN Longwave FC SAN Shortwave FC SAN Bldg. B FDDI Link FC Switch B FC Switch B Switch 2000 FC Switch A Bldg. C Figure 5.2.5a 1 Februrary, 2000 Network Computing Magazine 24

25 Tape Library Connection Attachment of the HP SureStore E Tape Library 20/700 will be provided through three Fibre Channel to SCSI bridging devices that connect four SCSI ports to two Fibre Channel links into the SAN. Each SCSI port attaches to one DLT 9430 Tape Drive mechanism in the tape library. (See above diagram). The tape library in this instance is shown in Building C since the ports were available on the switch and to show that remote tape backup is possible and desirable. Bldg. C FC Switch B Figure a Remote Tape Library Implementation 1 Februrary, 2000 Network Computing Magazine 25

26 (TXDWLRQ6ROXWLRQ&RPSRQHQWV 6XUHVRIW6RIWZDUH HP SureStore E SAN Manager DM MediaMasters SAN will be configured controlled and managed via HP SureStore E SAN Manager DM and LM software. SAN Manager DM manages the physical devices and launches device management applications and SAN Manager LM manages the security and logical configuration of MediaMasters data Discovery and Mapping of the SAN SAN Manager DM automatically discovers devices that are part of the SAN topology, including server-based Fibre Channel host bus adapters (HBAs), interconnecting devices (hubs, switches, etc.) and storage devices. These devices are mapped in an intuitive graphical format at a central console, providing IT operators with virtually instant visibility into the SAN. All aspects of the SAN are displayed, including redundant 1 Februrary, 2000 Network Computing Magazine 26

27 connections between devices. Continual automatic discovery assures that changes in the SAN are immediately identified and mapped. As is often the case with new technology, manageability interface standards have not yet been established for Fibre Channel SAN devices. SAN Manager DM ensures that even unmanaged devices are represented on the network map by allowing these devices to be added manually. The automatically generated map of the SAN shows all physical connections between devices. This map can be customized into views with drag and drop simplicity, so icons are grouped and more accurately reflect their geographical distribution. Once created, custom views can be saved for future us. Drill-down, pan and zoom and other graphical display features are offered to give IT operators a more detailed view of any aspect of the SAN SAN Manager LM High-Bandwidth Storage Network Architecture A storage area network (SAN) is a high-speed, high-bandwidth storage network architecture designed to address many of the problems associated with the current proliferation of servers and storage. With integrated hardware and software, and a robust, high-speed backbone, SANs enable clusters of servers to share storage arrays. Advanced SAN features can help MediaMasters increase server performance, optimize storage usage, and enhance high availability features such as failover, load balancing, and distributed applications. SANs can also reduce the cost of storage administration by allowing efficient data consolidation. SANs are beneficial for data warehousing, online transaction processing, data backup and restoration, Web serving, and high availability, enterprise-wide storage management. Wherever there are multiple servers and mass storage, a SAN can provide MediaMasters a high-performing, flexible and efficient way to configure and manage storage. Routine management tasks, such as upgrading a server that has run out of storage capacity, are expensive and time-consuming. Before SANs, an IT manager had to purchase new storage or move it from another server. Either way, one or more servers had to be taken offline for the change. Hewlett-Packard (HP) has simplified storage management tasks by enabling MediaMasters to efficiently allocate storage resources among servers. With HP SureStore E SAN Manager LM, MediaMasters IT manager simply opens the SAN administration tool, views available storage logical unit numbers (LUNs). It reassigns storage where it is needed, without additional cost and loss of storage availability all without reboots. HP SureStore E SAN Manager LM is a software product that enables MediaMasters IT Professionals to manage fibre channel-attached storage in a highly efficient manner. HP SAN Manager LM enables heterogeneous or homogeneous systems to use a common pool of storage devices on a storage area network. Through a simple drag-and-drop interface, MediaMasters administrators can add storage to a pool or assign it to nodes (servers). Storage is available for immediate use because it is mounted automatically when assigned. These features eliminate the costly downtime normally associated with adding and moving storage. 1 Februrary, 2000 Network Computing Magazine 27

28 HP SureStore E SAN Manager LM Features HP SureStore E SAN Manager LM provides MediaMasters systems control and monitoring features for the administrative storage area network. The software architecture enables users to build Fibre Channel SANs featuring heterogeneous servers and Fibre Channel attached storage subsystems and manages them from any node on the network. Support for Microsoft Windows NT environments will be followed by support for SUN Solaris and other UNIX variants. Almost any application or standard file system is compatible with HP SAN Manager LM because of the level at which HP SAN Manager LM interacts with the operating system. Figure 5.1. HP SAN Manager LM User Interface Reduced Administrative Costs HP SureStore E SAN Manager LM can reduce MediaMasters total cost of ownership by simplifying storage administration. All storage and computer nodes on the SAN are presented to the administrator as a single system image. This single, unified view provides control over all the SAN storage assets. Therefore, storage can be added or moved without physically reconfiguring the entire network. In a matter of minutes, storage can be assigned when and where it is needed. Administration time is significantly reduced through automatic discovery, automatic mounting when assigned storage comes online, and filtered views of the SAN Easy to Configure 1 Februrary, 2000 Network Computing Magazine 28

29 Storage area networks are easy to configure and manage with HP SAN Manager LM. Auto discovery is used to identify nodes and storage, which speeds configuration, provides accuracy, and saves MediaMasters administrator from manually entering information. Storage is organized into logical groups and can be assigned and managed in a uniform manner. Assignment of storage is accomplished by simply selecting individual devices, or a group of devices, and then dragging them to the desired node Storage Asset Pool Creation HP SureStore E SAN Manager LM creates a storage asset pool for administrative clustering that allows storage LUNs to be assigned exclusively and securely to designated server nodes on the SAN. The assignments are made dynamically so that storage and node changes can occur without network disruption Single System Image MediaMasters has a single system image that permits viewing, managing, and assigning all nodes and storage subsystems Storage Assignment Storage LUNs are recognized on the real LUN level and may be assigned to servers as required. LUN level access enables storage assignment on a highly granular basis, allowing efficient allocation of storage assets Availability With HP SureStore E SAN Manager LM, LUNs can be assigned and reassigned dynamically without requiring servers or storage arrays to reboot providing 100 percent availability during SAN administrative procedures Scalability Up to 16,000 LUNs and a maximum of 200 server nodes can be configured on a single SAN for superior system scalability Data Security HP SureStore E SAN Manager LM only allows servers to mount and access storage exclusively assigned to them. In conjunction with the server s underlying network operating system security, this restricted access mechanism provides solid security for SAN assets. Additionally, servers may be permitted or denied access to the SAN Heterogeneous System Support 1 Februrary, 2000 Network Computing Magazine 29

30 HP SureStore E SAN Manager LM s "any-to-any" architecture provides exclusive assignment of any LUN to any node. Heterogeneous servers can share storage arrays because HP SureStore E SAN Manager LM is designed to support Microsoft Windows NT, with support for SUN Solaris, and other UNIX operating systems variants on the way Compatible With HP SureStore E SAN Manager LM, the following will be integrated under one umbrella for MediaMasters: GLVNVWRUDJHIURPLQGXVWU\OHDGHUVLQFOXGLQJUDQGRPDUUD\VRI LQH[SHQVLYHGLVNV5$,' FOXVWHUHGVHUYHUV ILOHV\VWHPVWRUDJHPDQDJHPHQWXWLOLWLHV EDFNXSUHVWRUHSURGXFWV Network topology independence and compatibility with a wide range of Fibre Channel components enables HP SureStore E SAN Manager LM to bring it all together HP SureStore E SAN Manager LM Benefits for MediaMasters HP SAN Manager LM creates a SAN subsystem with the ability to efficiently allocate storage resources among both homogeneous and heterogeneous servers. There is less need for MediaMasters to buy additional storage because existing storage is used more efficiently. About 55 percent of the cost of storage are attributed to man-hours spent in management over the storage lifetime. According to International Data Corporation (IDC), a SAN can reduce this management time to about 15 percent. MediaMasters can expect similar results with HP SureStore E SAN Manager LM. The SAN does not need to be powered down for maintenance and disk failures are easily alleviated without downtime through dynamic reassignment. Traffic backups on the LAN are reduced by rerouting traffic to the SAN. Backup of servers need not occur over the LAN, increasing available bandwidth for applications and making backup time more flexible. HP SAN Manager LM integrates transparently into the existing storage management infrastructure. Existing storage management and backup tools or utilities can be used to configure storage in the storage pool. Storage management has evolved from an easy task to an overwhelming responsibility for system administrators. To provide access to data, when and where it is needed, requires an intelligent, flexible, cost-effective alternative that optimizes MediaMasters networking environment. HP SAN Manager LM simplifies networking with its high performance and data availability while increasing data access and data flows, without the interference of other applications. 1 Februrary, 2000 Network Computing Magazine 30

31 6.1.3 HP OpenView OmniBack II for Windows NT Reliable, High-Performance Protection Hewlett-Packard (HP) OpenView OmniBack II provides reliable, high-performance data protection in distributed Windows NT environments. Specifically tailored for ease-ofuse and automated operations, it offers comprehensive backup and restore management across single- or multi-site Windows NT enterprises. HP OpenView OmniBack II delivers a reliable and highly automated backup and restore application for distributed networks throughout the complete Windows NT enterprise. As such, it dramatically decreases administrative overhead and operational costs while significantly increasing productivity Scalable Modular Architecture HP OpenView OmniBack II easily adapts to size, performance, and functionality requirements. Based on a modular architecture, OmniBack will allow MediaMasters to start with an attractively priced entry-level product with substantial capacity to grow. As the Windows NT environment evolves, the flexible and scalable design allows the data protection to adapt to ever-changing backup and restore requirements. Data can be easily managed from one central point, and the architecture allows MediaMasters to distribute backup functionality to where it is required. OmniBack II offers network-wide backup functionality wherever it is required. The central backup manager controls the entire backup environment. The graphical user interface can be accessed via any Windows NT or Windows 95 system. The backup agents provide fast and secure data transfer to one or multiple backup-device servers with attached drives or tape libraries. OmniBack II provides backup agents for Windows NT Servers and Workstations, Windows 95, Novell NetWare servers, and UNIX systems. Based on this architecture, backup load can be distributed and backup performance can be increased with MediaMasters existing equipment. For large environments, OmniBack II provides concurrent backup for up to 125 systems. Multiple backup environments can be easily managed from one central console. Central management of all tasks allows for an enterprise-wide consistent backup strategy and increased productivity for administrators and end users. A distributed environment can be easily configured, administered, and monitored. With embedded software distribution, World Wide Web-(WWW) based reporting, and support for remote management, MediaMasters IT staff can work more efficiently. Administrators can define different levels of task delegation according to specific requirements. End users can be restricted to initiating a simplified restore only, while the administrator is allowed to perform all OmniBack II tasks. These restrictions increase system security while delegation of specific tasks reduces the requirement for administrator intervention. 1 Februrary, 2000 Network Computing Magazine 31

32 Easy Integration HP OpenView OmniBack II for Windows NT integrates easily into MediaMasters existing IT infrastructure. A seamless integration allows MediaMasters to protect Microsoft (MS) BackOffice data as well as to use existing MS BackOffice-based management processes. Online backup for SAP R/3 business data guarantees high application availability. HP OpenView OmniBack II for Windows NT is a consistent tool for the mixed environment. From one central backup manager, all data in homogeneous Windows NT or mixed Windows NT, NetWare, and UNIX environments can be backed up locally or over the network. Administrators are instantly notified of events by the Windows NT event logging or notification, which is particularly useful in early problem detection as well as ensuring that backups are successfully completed. OmniBack II messages are sent as Simple Network Management Protocol (SNMP) traps to allow for integration with existing SNMP-based system management applications. Central monitoring and problem management is available with the integration of OmniBack II into HP OpenView IT/Operations (IT/O) High-Performance OmniBack II is a complete application which addresses all MediaMasters requirements for reliable lights-out data protection, including support for MS BackOffice. A quick setup for backup is provided automatically for either standalone systems or the entire network. Backup operations can be customized according to specific requirements. OmniBack II allows for efficient management of a wide-variety of backup devices, ranging from standalone drives to multi-drive tape libraries. Barcode reader support guarantees the automatic and instantaneous insertion of several pieces of media without requiring operator involvement. Support of automatic drive cleaning enables seamless and reliable operation. Up to 25 distributed backup drives can be used in parallel, assuring maximum throughput. To best utilize the performance of high-end backup drives, multiple data streams can be directed to one backup drive (multiplexing). The intuitive, Windows NT 4.0 style user-interface allows for easy installation, a short learning curve, drag-and-drop configuration, and network-wide file browsing Highly Automated HP OpenView OmniBack II is highly automated, ensuring that operator time required for regular backup procedures is minimized. A customized backup policy is configured once for the entire business environment and is periodically executed in the background, leaving operators free to concentrate on other tasks. Support for automated tape libraries further reduces administrative and operative involvement and contributes to the overall efficiency that OmniBack II offers to MediaMasters IT department. 1 Februrary, 2000 Network Computing Magazine 32

33 Resilient OmniBack II s proactive error recovery features make it resilient to network, system, and device failures. OmniBack II can: Disaster Recovery automatically re-establish downed networks and continue backup processes at the point of failure dynamically reschedule the backup process if a system is unavailable automatically re-direct backup jobs to alternate tape drives in case of device failure High-speed disaster recovery is becoming particularly important as an increasing number of companies turn to Windows NT servers to support mission-critical applications and data. OmniBack II is the preferred, automated, high-speed data restoration application for both the system and the critical data. OmniBack II provides reliable, easy-to-use, disaster-recovery applications and intelligent wizards to guide the user through the complete disaster recovery process Growth OmniBack II is designed to grow in size and capability as the IT environment expands. Its attractive entry-level price and modular architecture enables an IT organization to implement a complete backup and restore management application at any point in its evolution. As the IT environment changes, OmniBack II can be tailored for both advanced use and for heterogeneous environments so that the increasing functional requirements of the IT organization can be reliably met. Integrated with existing databases and applications, OmniBack II easily fits the requirements of the existing IT infrastructure and smoothly adapts to organizational changes Backups for Heterogeneous Environments OmniBack II offers reliable and complete backup of heterogeneous environments. With its true client-server architecture, all common PC and UNIX platforms can be backed up, including: Windows NT Windows 95 Novell NetWare HP-UX Sun Solaris SunOS IBM AIX SGI IRIX SNI SINIX 1 Februrary, 2000 Network Computing Magazine 33

34 Additional UNIX platforms can be protected by using Network File Services (NFS). PCs that run Microsoft Windows for Workgroups can be backed up by using shared-disk functionality. OmniBack II protects all Windows NT file systems, including file allocation table (FAT), volume file allocation table (VFAT), high-performance file system (HPFS) and new technology file system (NTFS). In addition, it protects Windows NT specifics including Registries, access control lists (ACLs), NTFS security objects, event logs and extended file attributes. Other file attributes, like NetWare directory service (NDS) and common UNIX attributes are also supported. This support provides complete backup and system recovery for all platforms. OmniBack II provides the unique ability to manage an entire environment, including Windows NT, NetWare and UNIX systems, from a Windows NT system. Local backup of large volumes of data on any Windows NT or UNIX system in the environment is possible with the OmniBack II backup device server concept. It is not necessary to have separate managers (servers) on these platforms. The entire environment can be controlled from one central backup manager using a single media management and catalog database Performance Bottlenecks Performance is a critical issue for data backup and restore at MediaMasters. It is vital that these operations have minimal impact on network response time since slow networks have a negative impact on end-user productivity. OmniBack II allows local, remote, or combined backup and restore controlled by a central system. Utilizing local resources to backup and restore provides the fastest possible backup- and recovery-access and reduces network load. Software data compression adds to the overall efficiency of OmniBack II by saving storage space and accelerating throughput while minimizing server load and network traffic. Parallel streaming also maximizes data transfer speed. The OmniBack II multiplexing feature allows simultaneous backup of multiple systems to one or multiple backup devices, or concurrent restores from one or multiple devices to multiple systems Library Sharing Maximum backup and restore performance is achieved through multi-drive connectivity. This feature allows the sharing of the 20/700 tape library between multiple Windows NT systems, keeping these high-speed tape drives constantly streaming. 1 Februrary, 2000 Network Computing Magazine 34

35 6.1.4 HP SureStore E Disk Array XP256 Software Components The proposed Management and Security Solution (See section 2.2 on page 6) contains the following software components: HP SureStore E Business Copy XP HP SureStore E RAID Manager XP for NT HP SureStore E RAID Manager XP for Solaris HP SureStore E LUN ConfigurationManager HP SureStore E Continous Track XP Monitoring Software HP SureStore E Remote Control XP Through this solution, multiple copies of the data can be created by Business Copy XP to accommodate true Zero Downtime Backup (ZDB) when used in parallel with HP OmniBack II for NT. RAID Manager is a necessary component for each of the operating systems connected to the array (in MediaMasters case, Solaris and NT). Continuous Track XP allows the storage system to be monitored 24 x 7 through HP s Stress Free Central and comes bundled with the Array. Remote Control XP provides the capability to monitor and control up to eight XP256 s from one location Centralized Data and Resource Management The Hewlett-Packard (HP) SureStore E Disk Array XP256 combines a fully redundant design with sophisticated, proactive, continuous monitoring and repair. A suite of storage-management software supports both conventional storage and SAN environments to keep the XP256 continuously up and available. HP s software suite provides MediaMasters with centralized data and resource management, including Web-based device monitoring and administration, data mirroring for inter-application data sharing, and online backup. It also enables data copying at distances of up to 43 kilometers for disaster recovery and data transfers between UNIX, Microsoft Windows NT, and mainframe environments HP SureStore E Business Copy XP HP SureStore E Business Copy XP provides the ability to nondisruptively create and control high-performance, local business copies of an active application volume. These business copies benefit from full redundant array of inexpensive disks (RAID) protection and can be used by other applications or systems for nonproduction activities such as Year 2000 testing, data warehousing, decision support, or backup. 1 Februrary, 2000 Network Computing Magazine 35

36 +36XUH6WRUH( %XVLQHVV&RS\;3 /RFDOPLUURULQJ 3 :KDWÃGRHVÃLWÃGR" HQDEOHVÃRQOLQHÃEDFNXS VXSSRUWVÃGDWDÃZDUHKRXVLQJ IDFLOLWDWHVÃ<.ÃDQGÃ(XURÃWHVWLQJ DOORZVÃDSSOLFDWLRQÃGHYHORSPHQWÃWHVWLQJ & &Q +RZÃGRHVÃLWÃZRUN" FUHDWHVÃFRS\ÃRIÃDQ\ÃDFWLYHÃDSSOLFDWLRQÃYROXPH DOORZVÃWKHÃQHZÃFRS\ÃWRÃEHÃXVHGÃE\ÃDQRWKHU DSSOLFDWLRQÃRUÃV\VWHP VXSSRUWVÃPXOWLSOHÃFRSLHVÃRIÃDÃVLQJOH DSSOLFDWLRQÃYROXPHÃXSÃWRÃÃFRSLHVÃSOXV PDVWHU SURYLGHVÃQRQGLVUXSWLYHÃUHV\QFKURQL]DWLRQÃRI YROXPHVÃZKHQÃVHFRQGÃDSSOLFDWLRQÃLVÃFRPSOHWH RQO\ÃPRGLILHGÃWUDFNVÃDUHÃFRSLHG Figure 6.1a HP SureStore E Business Copy XP HP SureStore E Business Copy XP gives MediaMasters the ability to maintain up to ten copies of critical data. Business Copy XP enhances user productivity and reduces data duplication requirements through a nondisruptive resynchronization capability. When used in conjunction with Continuous Access XP, Business Copy XP enables MediaMasters to maintain multiple copies of critical data at local and remote sites. Business Copy XP also allows updates from source copy to business copy as well as from business copy to source copy HP SureStore E Remote Control XP The HP SureStore E Remote Control XP software provides a centralized, PC-based graphical user interface for managing advanced features and functions of the HP SureStore E Disk Array XP256 connected to a private LAN. With a user-friendly interface, Remote Control XP runs on a Microsoft Windows 95-based PC that is LANattached to one or more XP256 subsystems. Communicating directly with the service processor of each attached subsystem, Remote Control XP enables MediaMasters to view subsystem configuration information and issue commands directly to those subsystems. Remote Control XP is required to license and operate all of the XP256 optional software products such as Continuous Access XP and Cache LUN XP HP SureStore E LUN Configuration Manager XP HP SureStore E LUN Configuration Manager XP offers MediaMasters control over the HP SureStore E Disk Array XP256 LUN mapping. Some open-systems RAID subsystems require the logical unit number (LUN) configuration to be set in the factory or by a vendor representative. LUN Configuration Manager XP allows MediaMasters to define, configure, and maintain open-systems LUNs on the XP256 subsystem onsite. 1 Februrary, 2000 Network Computing Magazine 36

37 +36XUH6WRUH( /81&RQILJXUDWLRQ0DQDJHU;3 :KDWGRHVLWGR" GHILQHVÃDUUD\ÃJURXSVÃRQÃWKH VHUYLFHÃSURFHVVRUÃRUÃUHPRWH FRQVROH +RZGRHVLWZRUN" /81ÃPDQDJHUÃFXWVÃDQÃDUUD\ JURXSÃLQWR 2SHQÃÃ.VÃÃ*% 2SHQÃÃVÃÃ*% 2SHQÃÃVÃÃ*% FUHDWHVÃH[WHQGHGÃ/81VÃE\ DJJUHJDWLQJÃ2SHQÃV 2SHQÃVÃRUÃ2SHQÃ.V VVVLJQVÃ6&6,ÃSDWKVÃ/81ÃÆ 6&6,Ã,'ÃILEUHÃSDWKÃWRÃWKH /81V 2SHQÃ 2SHQÃ 2SHQÃ 2SHQÃ $UUD\Ã*URXS 'ÃÃÃÃ'ÃÃÃÃ'ÃÃÃÃÃ3 '3 ([WHQGHG /81 2SHQÃ 2SHQÃ 2SHQÃ Figure 6.1b HP SureStore LUN Configuration Manager XP HP SureStore E LUN Configuration Manager XP provides two levels of password protection: full administrator and customer levels of restricted user access. This capability to customize user access privileges provides maximum flexibility and control over the LUN Configuration Manager XP functions. LUN Configuration Manager XP allows MediaMasters to perform important functions including: configuring "expanded-size" LUNs to enable open-systems hosts to access data on the XP256 using few logical units defining SCSI port-to-lun mapping and reconfiguring the mapping to add and delete SCSI paths as needed setting each SCSI port to the correct mode for the connected platform (for example, support for IBM 7135 emulation) configuring custom-sized LUNs that are smaller than standard LUN sizes These features enable MediaMasters to fully utilize the physical storage capacity of the XP256 while reducing the amount of administrative effort required to balance I/O workloads HP SureStore E Continuous Track XP HP SureStore E Continuous Track XP is a maintenance and support tool that monitors the operation of the HP SureStore E Disk Array XP256. By collecting hardware status and error data, and transmitting it via modem to the HP Stress-Free Central Support Center, Continuous Track XP allows the support team to detect and prevent problems before they occur. The error/failure detection and reporting provided by Continuous Track XP minimizes the action required by the user and enables the vast majority of subsystem problems to be identified and fixed prior to actual failure. The advanced redundancy features of the XP256 allow the subsystem to remain operational even in the unlikely event that one or more components should fail. 1 Februrary, 2000 Network Computing Magazine 37

38 6XUH*HDU+DUGZDUH HP Sure Store E Disk Storage Solutions HP SureStore Disk Arrays and Systems easily managed, cost-effective storage for demanding high availability environments SureSoft Software SureSpan Fabric SureGuide Services HP SureStore E Hardware Products SureGear Hardware SureDesign Solutions EXPERIENCE in mission-critical computing EASY-TO-USE self-managing technologies BROAD CHOICE of high availability disk arrays and disk systems Figure 6.2a HP SureStore E Disk Arrays and Systems HP SureStore E Disk Array FC60 With the HP SureStore E Disk Array FC60, MediaMasters can gain the advantages of superior disk storage for its HP computing environment. Designed to deliver a large volume of high-performance, high-availability disk storage at an extremely affordable price, the FC60 combines the best of Fibre Channel speed, RAID protection, and multidrive capacity. It features superior reliability and uptime for use in mission-critical, highavailability data storage with the high performance so necessary for data warehouse applications of MediaMasters. A Fibre Channel storage solution, the FC 60 offers a peak throughput of up to 100 megabytes (MB) per second on each channel, and sequential transfer rates of up to 200 MB per second for dual controller configurations. Because high throughput is especially valuable for video file streaming and other applications where data availability and reliability are critical, the FC60 is the ideal alternative. Designed to be extremely flexible, the FC60 allows MediaMasters to begin with a relatively small investment in storage, and enhance the storage solution as requirements grow. Modular construction allows a solution well-matched to MediaMasters needs, with minimal disruption when reconfiguration is necessary. HP SureStore E Disk Array FC60 configurations are expandable from 4 to 60 drives, allowing room for the large 200MB to 20GB filesets in MediaMasters technical computing. The data repository must be able to handle rapidly expanding storage requirements as the volume and importance of data grows exponentially. 1 Februrary, 2000 Network Computing Magazine 38

39 HP SureStore E Disk Array FC60 Features lowest cost/mb (hardware RAID configuration>500gb) excellent hardware monitoring modular/flexible design best sequential performance affordable Fibre Channelconnect to host Figure HP SureStore E Disk Arrays FC I/O Intensive Applications The high-speed disks in the FC60 rotate at 10,000 rpm, enhancing I/O performance, especially in computing applications that involve large numbers of small data transfers. This makes the HP SureStore E Disk Array FC60 ideal for use in I/O intensive data access Safeguards Data without Power As with any high-availability installation, an uninterruptible power supply is recommended with the FC60. Internal batteries in the disk array itself can maintain information in the controller cache for up to 120 hours. Even with complete loss of power over a long weekend, data can be preserved proving HP s commitment to data integrity and high availability HP SureStore E Disk Array XP256 The Hewlett-Packard (HP) SureStore E Disk Array XP256 is a highly available, costeffective, multiplatform, high-end disk array, with ample power to handle MediaMasters mission-critical data and applications. The XP256 disk array offers scalable, modular solutions that provide hassle-free storage from 60 gigabytes (GB) to 11 terabytes (TB). Enabling MediaMasters to respond to the ever-changing business environments of today, the XP256 provides fast, easy, and secure data access across heterogeneous platforms. The XP256 also offers exceptional system availability, with countless features and functions that provide disk array reliability and continuous data availability for applications. With Hewlett-Packard s written, customer satisfaction guarantee, MediaMasters can focus on business issues and not the IT infrastructure. 1 Februrary, 2000 Network Computing Magazine 39

40 +36XUH6WRUH('LVN$UUD\;3 1RQVWRSÃRSHUDWLRQÃZLWK OHDGLQJHGJHÃV\VWHPV SHUIRUPDQFH GHVLJQHGÃWRÃEH DOZD\VÃXSÄÃÃDOZD\VÃDYDLODEOHÄ QHZÃJHQHUDWLRQÃDUFKLWHFWXUH GHVLJQHGÃWRÃEHÃDÃNH\ÃFRPSRQHQW LQÃ+3ªVÃQLQHVPLQXWHVÃVROXWLRQV FKRLFHÃRIÃVHUYHUÃYHQGRUVÃDQGÃWKH EURDGHVWÃSODWIRUPÃVXSSRUWÃLQ ILEUHÃFKDQQHOÃ6$1 VRIWZDUHÃSDFNDJHVÃLQWHJUDWHGÃWR VXSSRUWÃFHQWUDOL]HGÃPDQDJHPHQW +3ÃXQGHUVWDQGVÃVHUYHUVÃ6$1V DQGÃVWRUDJH Figure 6.2b HP SureStore E Disk Array XP Features HP SureStore E Disk Array XP256 features include flexible configurations, high capacity, scalability, and performance: up to 9 TB capacity 32 fibre channel ports supports FW-SCSI, UltraSCSI, and ESCON 16 GB non-volatile duplexed write cache broad multiplatform server support industry-leading multiplatform support through SAN no single point-of-failure HP phone home support data transfer for UNIX, Microsoft Windows NT, and MVS software for ease of management HP SureStore E Disk Array XP256 also features full software and solution integration: zero downtime backup for Oracle and SAP with HP OpenView s OmniBack II local copying for online backup, data warehousing, Y2K testing with Business Copy XP remote copying for disaster recovery with Continuous Access XP security for server and storage consolidation with Secure Manager XP KLJKDYDLODELOLW\FOXVWHULQJIRU+38;DQG:LQGRZV17ZLWKXSWLPH JXDUDQWHHRSWLRQVZLWK+30HWUR&OXVWHUDQG&RQWLQHQWDO&OXVWHUV LQWHJUDWLRQIRUGLVDVWHUWROHUDQWVROXWLRQV 1 Februrary, 2000 Network Computing Magazine 40

41 The HP SureStore E Disk Array XP256 is reliable and resilient enough to provide maximum performance while still being flexible enough to respond to changing business needs. Proactive remote diagnostics and tracking capabilities, built directly into the XP256 via the automated phone-home feature, is a key tool used to seek out and eliminate problems before they can affect MediaMasters environment. Remote firmware and software upgrade capabilities allow the XP256 to be dynamically upgraded without the need for costly downtime. Dynamic disk sparing allows operations to continue in the case of a drive failure. Additionally, upgrading and replacing disk drives, software troubleshooting and repair, and changing of power supplies and other hardware parts can all be done nondisruptively without having to take the system down. ;36WRUDJH$UFKLWHFWXUH FRQQHFWLYLW\ IDXOWWROHUDQFH KLJKSHUIRUPDQFH VFDODELOLW\ &+,3 $&3 &+,3 $&3 &+,3 $&3 &DFKH 0HPRU\ &+,3 $&3 6KDUHG 0HPRU\ Figure XX-2. XP256 Storage Architecture Fault-tolerant Architecture with No Single Point-of-failure The HP SureStore E Disk Array XP256 is designed to provide continuous access to all user data. The XP256 provides full fault-tolerance capability for all critical components including full mirrored write cache. XP256 cache is divided into two equal segments on separate power boundaries. The XP256 places all write data in both cache segments with one internal write operation so that data is always duplicated (mirrored) across the power boundaries. If one copy of write data is defective or lost, the other copy is immediately destaged to disk. The disk drives are protected against error and failure by enhanced random array of independent disks (RAID) technologies as well as dynamic scrubbing and sparing. Furthermore, the XP256 utilizes component and function redundancy to provide full fault tolerance for all other subsystem components including microprocessors, control and data buses, power supplies, and cooling fans Nondisruptive Service and Repair The HP SureStore E Disk Array XP256 utilizes special diagnostic techniques to detect and correct disk errors. Dynamic sparing is invoked automatically if needed. The XP256 can be configured with up to eight spare disk drives, and any spare disk can back up another disk of the same capacity. 1 Februrary, 2000 Network Computing Magazine 41

42 Each storage cluster is powered by a separate set of power supplies. Each set can provide power for the entire disk array in the unlikely event of power failure, providing continued operation in case of multiple power supply loss. Additionally, all hardware subassemblies can be removed, serviced, repaired, and/or replaced nondisruptively during normal subsystem operation. All microcode upgrades can be performed during normal subsystem operations using the service processor (SVP) Flexible RAID Options The HP SureStore E Disk Array XP256 offers RAID-1 and RAID-5, as well as the ability to intermix RAID-1 and RAID-5 array groups, providing a wide variety of configuration options. The RAID architecture supports the mixed OLTP and batch workloads commonly found in commercial environments. Online response times are excellent and sequential performance is exceptional. The XP256 uses intelligent caching algorithms. The amount of fast-write data in cache is dynamically managed by the cache control algorithms to provide the optimum amount of read and write cache, depending upon I/O characteristics. Other cache algorithms monitor data access patterns and dynamically alter the staging criteria to provide the highest possible hit ratios for randomly accessed data Flexible Channel Options The HP SureStore E Disk Array XP256 supports multiple channel packages: Fibre Channel, SCSI-2/Ultra-SCSI, and ESCON protocols. Because the XP256 meets a wide range of connectivity requirements within a single hardware platform, it provides choice and flexibility in deciding which configurations work best for MediaMasters IT infrastructure Full Disaster Recovery Capabilities HP SureStore E Continuous Access XP and Business Copy XP data management software enable the user to set up and maintain local (primary site) and remote (target site) duplicate copies of S/390 and open- systems data stored on the XP256 over local and extended distances. In case of a system failure or site disaster, the secondary copy at the remote site can be invoked rapidly, allowing applications to be recovered with guaranteed data integrity Windows NT Consolidation Windows NT systems and storage have proliferated throughout most computing environments. Managing these systems and all their associated storage has become an administrator s nightmare. With connectivity of up to 128 Windows NT hosts, the HP SureStore E Disk Array XP256 is the alternative for customers wishing to consolidate their highly distributed Windows NT systems. The XP256 provides effective IT resourceutilization and reduces operating costs by allowing central management and monitoring of storage for highly distributed Windows NT systems. Furthermore, the XP256 provides the excellent performance, reliability, and effortless scalability as MediaMasters storage needs grow. 1 Februrary, 2000 Network Computing Magazine 42

43 6LQJOH3URGXFW6FDODELOLW\ LQGXVWU\OHDGLQJFDSDFLW\DQGSHUIRUPDQFH LQDVLQJOHKDUGZDUHDQGVRIWZDUHDUFKLWHFWXUH ;3ÃZLWKÃÃGLVNÃXQLW IRUÃEXVLQHVVÃDSSOLFDWLRQVÃ7% ;3ÃZLWKÃÃGLVNÃXQLWV IRUÃHQWHUSULVHÃDSSOLFDWLRQVÃPHGLXP VFDOHÃFRQVROLGDWLRQÃ7% ;3ÃZLWKÃÃGLVNÃXQLWV IRUÃHQWHUSULVHÃFRQVROLGDWLRQ YHU\ÃODUJHÃDSSOLFDWLRQVÃÃ7% HP s High-availability Solutions Figure 6.2c Single Product Scalability The HP SureStore E Disk Array XP256 high-end storage system is designed to bring HP s 5nines:5minutes vision one step closer to reality. The XP256 is designed to keep critical, revenue-generating applications up and running, even under the most difficult disaster situations. From its mirrored write cache and full redundancy of key operating components, such as disk drives and power supplies, to its nondisruptive microcode updates, the XP256 is designed to always be up and running. Combined with its comprehensive suite of HP SureSoft software and HP SureGuide consulting and services, the XP256 safeguards valuable corporate information assets against power and equipment failures, as well as the threat of natural disaster. The XP256 also has full software and solution integration with MC/ServiceGuard, MetroCluster and ContinentalClusters, and 99.95% uptime guarantee with HP s Mission Critical Server Suites. These complete high-availability and disaster-tolerant solutions prevent the devastating business interruptions that can seriously affect MediaMasters ability to compete and service its customers. 1 Februrary, 2000 Network Computing Magazine 43

44 6.2.3 HP SureStore E Tape Library 10/180 Storage Area Network Proposal for MediaMasters The new HP SureStore E 10/180 tape library is part of a new family of scalable, high-end, high-availability backup systems designed to provide stress-free operation in 24x7 enterprise environments. The 10/180 model can handle up to 6.9TB of data (native) and can be configured to match customers current and future application requirements. In a maximum configuration, the library, which supports current and future tape-drive technologies, can house up to 10 DLT8000 drives (or six HP 9840 drives) and up to 174 tape cartridges High Availability The HP SureStore E 10/180 features built-in redundancy for continued operation in case of component failure. The library includes dual fans, hot-swappable tape drives, dual power supplies with automatic fail-over, and alternate data paths. Flexible connectivity and drive technologies The HP SureStore E 10/180 supports both SCSI and Fibre Channel (via HP s SCSI-to-Fibre Channel bridge) connectivity options. The tape library supports current high-end drive technologies (DLT8000 and HP 9840 drives), as well as future drive technologies, including Linear Tape Open (LTO) and SuperDLT. Broad operating system and software support -- The HP SureStore E 10/180 operates in Windows NT (R), HP-UX (1) and MPE/ix environments, and supports a wide range of backup applications, including HP OmniBack III, Veritas Netbackup and Legato Networker Stress-free Operation Built-in management -- HP tape libraries offer remote or local device monitoring and management of library tasks direct from a customer s Web browser. World-class, worldwide support -- The HP SureStore E 10/180 is covered by HP s one-year, next-day support standard with optional upgrade packages HP SureStore E Tape Library 20/700 See attached Data Sheet and Product Brief. 1 Februrary, 2000 Network Computing Magazine 44

45 6XUH6SDQ,QIUDVWUXFWXUH Brocade Silkworm 2800 Fibre Channel Switch BROCADE fabric switches create the core infrastructure for constructing HP s Storage or Server Area Network (SAN). The switches provide full fabric support, true line-speed switching, and modular components to build a wide range of SAN solutions. The SilkWorm 2800 create an intelligent connectivity infrastructure, or fabric, to support the connectivity of a wide range of host and storage types. Users share these resources efficiently in a SAN. Fabric services are deployed automatically and transparently throughout the Fabric to ensure it is resilient to failures. The fabric is scalable, expanding rapidly to increasing demands by users for highly available, heterogeneous access to growing storage pools. SilkWorm switches provide the cornerstone MediaMaster's SAN configuration alternatives- from NT-based workgroups to large enterprise solutions. Fabric switches have the capability to cascade, further increasing a fabric's scalability and resiliency. A multiple-switch fabric can connect thousands of Fibre Channel ports. SilkWorm switches meet the needs of a broad range of SAN applications, including storage consolidation, enterprise backup, and clustering environments HP SureStore E Bridge FC 4/2 The Hewlett-Packard (HP) SureStore E Bridge FC 4/2 is part of the Hewlett-Packard SureSpan family of Fibre Channel (FC)-fabric networking products that includes hubs, switches, and SCSI bridges. The HP SureStore E Bridge FC 4/2 is a customer-installable peripheral that allows an FC host to use FC technology to transmit data to SCSI-based peripherals. In addition to faster transfers of data, the bridge enables greater flexibility in the design of data centers. The HP SureStore E Bridge FC 4/2 allows MediaMasters to extend the distance between a host and peripherals, and expands the number of SCSI devices connected to the host. The Bridge FC 4/2 multiplexes the inputs and outputs from a single FC connection to as many as four SCSI buses. Because each bus supports 16 devices, one bridge can support up to 60 devices with varying levels of performance. The bridge acts as a pass-through device that receives and transmits FC packets. The host passes packets to SCSI devices as if the bridge were another device along the path. The HP SureStore E Bridge FC 4/2 takes advantage of Fibre Channel s ability to encapsulate SCSI protocol to allow a host with an FC adapter to access SCSI peripheral devices transparently over an FC connection. As technology changes, demand continues to rise for faster and larger transfers of data over greater distances between a host and peripherals. Conventional methods of addressing these demands have relied on purchases of expensive CPU upgrades or changes to technology that provided faster transmission of data. Fibre Channel technology achieves high performance levels for operations that require fast transfers of large amounts of data between a host and peripherals. 1 Februrary, 2000 Network Computing Magazine 45

46 HP SureSpan, which is HP s family of fibre channel-fabric networking products, is one of the industry's broadest such offerings, and it provides MediaMasters with the price/performance advantage of mixed hub and switch environments. It also offers the ability to support legacy SCSI investments and Fibre Channel's high-speed, 10-kilometer distance support for disaster recovery and distributed-server connectivity Features of the HP SureStore E Bridge FC 4/2 The HP SureStore E Bridge FC 4/2 is easy to install, use, and support. The bridge includes the following features: Customer upgradeable MediaMasters can easily add FC and SCSI adapters to the bridge. Little or no configuration for newly added devices The bridge automatically recognizes the presence of an added device. Remote access and diagnostic control of devices connected to the bridge MediaMasters can use System Administration Manager (SAM), HP-UX commands, Support Tools Manager, and other programs on the host. Firmware is upgradable through the host. An extended number of device connections can be made to the host Benefits of the HP SureStore E Bridge FC 4/2 The HP SureStore E Bridge FC 4/2 offers the following benefits: SCSI investment protection consolidation of storage resources channel manageability industry-leading fibre 1 Februrary, 2000 Network Computing Magazine 46

47 6XUH'HVLJQ&RQVXOWLQJ HP SureDesign Backup and Restore Solutions In the midst of advancing technology and an explosion of information, businesses worldwide believe data is their most strategic asset. And as e-services redefine the world of business by bringing most tasks and transactions online, continuous access information resources are becoming the ultimate competitive issue. No wonder that protecting this data and keeping it accessible are the highest information technology (IT) priorities. Backup is the last line of defense for data availability. A well implemented backup strategy provides peace of mind for the IT managers when all else fails. Disaster recovery continues to be the primary purpose for doing backup. Even with the performance advantage of disk-based data mirroring and copying, the IT community at large still prefers tape-based backup due to the concern about data corruption caused by application and user errors. Furthermore, long-term archiving to meet regulatory requirements continues to rely on static media like tape libraries. Of course, having reliable backup and recovery processes is a common goal for most serious businesses, but the challenge is far greater than just reliability. In fact, as the landscape in which businesses are managing information takes on new dimensions, new requirements are evolving for data backup and restore functions. Backup and recovery solutions must not only be reliable but must also respond to an e-services world where high availability, manageability, and performance are keys to success. Organizations can no longer afford lengthy backup windows during which data is unavailable to users. Data must be globally accessible around the clock, and maximum data protection must be guaranteed at all times. To meet this challenge, HP offers industry-leading backup and recovery solutions that are tested and tuned to ensure complete system operability, optimal performance, and business continuity. Centralized data and data distributed across multiple platforms can be easily managed from a single point of control. Backed by HP s renowned global services and support, Hewlett-Packard delivers scalable, high-performance backup and recovery solutions for protecting, managing, and accessing business-critical data across the enterprise BENEFITS to MediaMasters Reliable, high-performance online backup and restore Centralized management through an intuitive GUI Highly scalable to any requirements according to size, capacity, performance, and functionality to easily adapt to changing requirements and growing environments Maximized uptime (application/data availability) for business-critical applications 1 Februrary, 2000 Network Computing Magazine 47

48 Lower storage and administrative costs via backup automation, tape device sharing, and centralized management Automated zero downtime database backups ensure business continuity No performance impact on the primary application/database server during backup performance 1 Februrary, 2000 Network Computing Magazine 48

49 6XUH*XLGH6HUYLFHV Services and Support: The HP Difference Building an effective, highly available infrastructure requires a strong, balanced foundation. HP provides the essential elements for a complete mission-critical solution: advanced technology that supports high availability end-to-end mission-critical computing experience from SAN and Fibre Channel infrastructures to servers and storage best-in-class diagnostic and support infrastructure industry-leading solutions consulting With HP s superior worldwide customer service, MediaMasters has access to qualified personnel whose skills and knowledge sets are peaked around high-availability enterprise systems and storage. By capitalizing on the remote support capabilities of the HP SureStore E Disk Array XP256, the HP support team is able to provide the support required, before MediaMasters knows that a problem exists. Remote monitoring, diagnostics, and problem resolution teams work around the clock, every day of the year, providing the highest level of service to enhance MediaMasters success. The teams run through extensive troubleshooting processes and have defined escalation procedures designed to keep storage systems up and running. 6XUH*XLGH6WRUDJH6XSSRUW &RQWLQXRXV7UDFN;3DQG6WUHVV)UHH&HQWUDO &86720(5Ã6,7( 675(66)5((Ã&(175$/ 6\VWHPÃ 0RQLWRULQJ 352$&7,9( 5(027( ',$*1267,&6ÃÉ 0$1$*(0(17 :,7+Ã12 '2:17,0( 6WRUDJHÃ6HUYHU DQGÃ6$1Ã([SHUWV 7(&+1,&$/ $&&2817 0$1$*(0(17 +LJKÃDYDLODELOLW\Ã SURGXFWVÃZLWK 3KRQHÃ+RPHÃ FDSDELOLW\ &86720(5 (1*,1((5 $QDO\VLVÃYLDÃ H[SHUWÃV\VWHPV Figure HP SureGuide Storage Support 1 Februrary, 2000 Network Computing Magazine 49

50 6.5.2 World-class HP SureGuide Storage Consulting Services Hewlett-Packard s planning, design, and implementation services provide solutions that meet specific and unique business and technical requirements. Whether MediaMasters seeks to improve cost of ownership, simplify storage management, optimize performance, develop disaster recovery plans, or provide continuous operations, HP s experienced consultants can help design a solution that aids in meeting MediaMasters business goals. HP professional consulting provides the knowledge and expertise to help keep systems up and running. HP Professional Consulting Services provide end-to-end IT solution consulting in areas such as: LUN bundle implementation service Business Copy XP implementation critical data availability and copy consulting service SAN performance and optimization tuning system and storage consolidation availability management and business recovery planning system performance and SAN capacity planning backup and restore planning IT implementation and integration Fee-based HP Customer Care Services Hewlett-Packard is well known for the quality and breadth of support services. Network implementation is no exception. HP Customer Care offers award-winning support to ensure you get the most from your HP ProCurve Networking Products. Services are also available to cover the non-hp product portions of your network as described below HP Service Agreements If MediaMasters would like to upgrade the basic HP Customer Care services described in the previous section, or outsource some or all of their ongoing service and support needs, Hewlett-Packard offers a number of different service agreements to fit these needs. Whether MediaMasters wants on-site service, 24-hour coverage, or installation services, Hewlett-Packard has the right offering. HP Service Agreements lets MediaMasters select a service level to meet your high-availability needs. HP offers comprehensive network services and a single point of contact for your network around the clock and around the world. HP s worldwide centers of highly trained networking engineers ensure a continuous supply of the latest technical expertise in the industry. HP s network service solutions span the lifecycle: Planning Services HP s services in the planning phase assess your current multi-vendor network environment. MediaMasters can choose the type of assessment you need, from a quick network requirements assessment to mapping business needs, to network requirements and defining the best IT solution architecture Design Services HP can also analyze and design your network infrastructure including the logical and physical design. 1 Februrary, 2000 Network Computing Magazine 50

51 Implementation Services In the implementation phase, Hewlett-Packard can conduct a detailed network site survey, procure the network products MediaMasters needs, and stage and deploy them for you. MediaMasters can also purchase other vendors products from Hewlett-Packard by bundling them in the HP network solution. Hewlett-Packard installs and configures your network hardware and software at your site. Key services include HP Installation and Configuration Services and HP Network Implementation Services Operation Services Through HP s global network operation centers, Hewlett-Packard can provide full network management services which can range from 24 x 7 network monitoring to full management and network optimization for your entire environment Maintenance Services Three essential maintenance services offered by Hewlett-Packard are: ΠΠΠHP Hardware Support for Network Devices, HP Network Environment Support, and HP Network Availability Services HP Hardware Support for Network Devices This service offers on-site hardware maintenance with a variety of response times and coverage periods to meet your on-site needs. Hewlett-Packard network-trained engineers travel to your site and provide all labor, parts, and material necessary to diagnose and correct product malfunctions and failures. Coverage ranges from standard to 24 x 7 with response times from next day to 4 hours HP Network Environment Support This remote network support service provides excellent troubleshooting, reactive network fault isolation, network software phone-in assistance, and one-stop problem management across multi-site, multi-vendor SAN/LAN/WAN environments. Authorized callers in MediaMasters are provided unlimited telephone access with a response within 2 hours. Sources of network faults are isolated to specific hardware products, network cabling, or telecommunications links on the network. Hewlett-Packard acts as a single point of contact that manages your multi-vendor network problem. For Hewlett-Packard products that are covered under HP s hardware and/or software support agreements, Hewlett-Packard owns the resolution of the problem. For HP products, Hewlett-Packard also provides usage assistance and software troubleshooting that identifies and resolves known and new software problems as well as assist with specific usability questions related to network device configuration. This service provides phone support for both simple equipment questions as well as the more advanced network related questions. As such, the HP Network Environment Support service is the upgrade to the free HP Customer Care By Phone service that comes with every HP ProCurve product HP Network Availability Services This is a suite of scalable services that provide reactive and proactive account support planning from an assigned HP network specialist who is experienced in the support of multi-vendor network environments. Your assigned HP network specialist provides 1 Februrary, 2000 Network Computing Magazine 51

52 assistance through separately orderable modules covering network software release planning, software installation, and custom network consulting. For more details on any of these services, please contact your local authorized HP reseller or your local HP Sales and Support Office. In the United States, you may also contact the HP Customer Support Business Call Center at (800) Fees for HP Service Agreements Fees associated with the various HP Service Agreements vary depending on the service desired. Fees for hardware agreements are generally based on the actual number of specific models of the equipment covered. Fees for software and overall network support services are based on the number and type of all equipment connected to the supported network segments Frequently Asked Questions and Technical Papers Two special areas available on the HP ProCurve Networking web site can assist with answers to common questions on the products: n n Frequently Asked Questions are organized by product. Select the product from our Support Fast Finder, and when the support page for that product is displayed, press the Support FAQ button on the right side. In our Technical Library we have a variety of white papers, tutorials, and guides covering various networking products and technologies. 1 Februrary, 2000 Network Computing Magazine 52

53 7 Why HP Storage Area Networking Products? 7.1 HP Understands MediaMasters Networking Needs Hewlett-Packard Company (HP) understands the needs of corporate networking users and has responded with this comprehensive, storage area networking strategy that addresses the requirements of the campus LAN and the workgroup user. Hewlett-Packard will address MediaMasters SAN requirements with the most comprehensive Fibre Channel solution offered in the industry today The Power of Hewlett-Packard HP knows what it takes to deliver hi-tech products that are simple, state-of-the-art, and at leadership prices -- like HP printers, corporate PCs, Wintel and UNIX servers and home PCs. Hewlett-Packard has achieved enormous success in the computer market place. HP has been a networking player for nearly 2 decades. Hewlett-Packard knows networking and it knows the mass markets. It understands the business models necessary for success and customer satisfaction. HP Equation Architecture will build on this heritage to bring storage area networks everywhere and to everyone. The HP brand is one of most recognized and respected in the industry. The power of HP and our proven ability to deliver reliable price-leadership products will serve our customers and us well. Hewlett-Packard will make a difference Final Thoughts on HP Equation Architecture The new HP SureStore E product family provides the foundation for the HP Equation storage architecture. In the same way that a power grid supports an electrical utility, the vision for HP Equation is to provide a storage grid for a computing utility. Just as availability, capacity and manageability were overcome long ago as concerns for the electrical utility, the HP Equation architecture can address similar storage-related concerns for a computing utility while enabling the emerging world of e-services. The HP Equation architecture includes both HP and non-hp elements to meet customers highavailability expectations. The HP SureStore E product family includes existing HP storage solutions as well as a host of new products optimized for enterprise storage and storage area networks (SANs) that support multiplatform environments. It provides customers with a complete range of disk and tape storage hardware, management and monitoring software, SAN-fabric devices, storage-specific consulting services and support. HP Equation architecture and SureStore E products enhance the stress-free storage guarantee we ve made to our customers by supporting our vision of an open SAN architecture. This frees MediaMasters from being locked into one vendor and provides them with operating-system, server and storage-subsystem choices. The computing utility of tomorrow will rely on this type of open design to support dynamic e-services that will demand 100 percent information availability and virtually limitless storage capacity 1 Februrary, 2000 Network Computing Magazine 53

54 % Customer Satisfaction Guarantee HP offers a stress-free storage approach from a combined server/storage vendor. As a trusted and reliable company, HP provides stress-free products and solutions that are focused on the best high availability and uptime, and the best operational support. HP offers peace of mind through a unique 100 percent customer satisfaction guarantee 90-day refund or equivalent value replacement of HP SureStore E hardware solutions no questions asked Best Customer Support in the Industry After all the effort that Hewlett-Packard takes to ensure the reliability of its networking equipment, it is very unlikely that MediaMasters will ever have a problem with our products. However, as added reassurance, Hewlett-Packard offers a very wide range of support services, ranging from free telephone assistance for configuring your hubs and switches to on-site maintenance. As a multinational company, Hewlett-Packard has implemented a comprehensive, fully staffed support organization to ensure that HP s quality support programs match customer needs and are delivered consistently worldwide. This means MediaMasters can count on the same high-level support in the majority of locations where overseas operations might be located. Hewlett-Packard is one of four worldwide Microsoft Authorized Support Centers for providing customers service and support for Microsoft products, including Windows NT and BackOffice, through the reseller channel. Hewlett- Packard has 35 response-center locations and 600 field offices worldwide for immediate response at any time. HP has built a tradition of providing the best system support in the computer industry. HP s reputation for delivering high-quality support has been well documented in independent market surveys of computer system users worldwide. The survey results reflect the opinions of our toughest critics, our customers Extensive Product and Support Information on the Web Looking for frequently asked questions (FAQs), software update, news, and network designs? Visit our web site at: Some Final Thoughts for Consideration HP believes we offer MediaMasters unparalleled competitive advantages for your storage area networking needs. Hewlett-Packard has the products, technologies, service, and support to ensure success and customer satisfaction to MediaMasters IS team and endusers. Hewlett-Packard is uniquely qualified to provide networking products for you. No other vendor in this industry can offer you all of the following benefits: 1 Februrary, 2000 Network Computing Magazine 54

55 Quality and Reliability The quality and reliability of HP s networking products are backed by the strongest warranties in the industry. At HP, quality is defined by MediaMasters and our other customers. Therefore, the HP Software and Services Group (SSG), including the ACS Group, begin at the same place when they are ready to plan for quality improvements, improved services, resource management, and business growth. We draw on our knowledge of our customer and market needs, and use them to drive business strategies and their implementation. We work hard to optimize relationships with suppliers, partners, and customers. We measure and manage customer satisfaction. Finally, we strive to instill passion for customer service in the organization by focusing on understanding, satisfying, and exceeding the needs of MediaMasters as well as our other internal and external customers. At HP, we are truly committed to customer-focused service and support, and our many awards in this area are proof to our success Manageability HP managed hubs and switches are the most manageable in the industry, adhering to the standards that Hewlett-Packard helped develop. You can use industry-leading HP OpenView, include HP TopTools for Hubs and Switches, and use your web browser to view our managed hubs and switches from any PC with a web browser Server and Storage Synergies HP has leveraged knowledge gained as a leader in the server and storage markets to our SANs and software products. Our servers and PCs are managed as part of HP OpenView, providing synergies that most storage-only or software-only vendors cannot offer Enterprise Focus HP is committed to supporting open standards in all of the areas of data processing, data storage, and data communication and is an active participant and leader in many of the standards bodies. HP has recognized the benefits of these technologies to the enterprise and realizes that most enterprises have components of all of them: LAN, NAS, and the SAN. When each of these performance solutions is tuned in a networked system there is a "sweet spot" where the convergence of the technologies enables the highest levels of performance to the enterprise. Only a company that can offer expertise in all three areas can deliver a "tuned" solution whose performance and value are then greater than the sum 1 Februrary, 2000 Network Computing Magazine 55