Darton State College Bookstore - Online Ordering Guide

Transcription

1 efollett Home Page and Navigation Homepage Assessment A. Store news and announcements B. Sign-in for existing customers C. Search by keywords or ISBN D. Navigation bar A D C B Contact Us: 2400 Gillionville Rd Albany, GA Phone: (229) Fax: (229) dartonstatecollege@bkstr.com URL: dartonshop.com Document Navigation Selecting Course Materials 2 Shopping Cart 3 Purchasing as a Returning Customer 3 Purchasing Items as a Guest 3 Renting Items as a Returning Customer with Renting for the First Time 4 Renting Items as a Guest and Customer has Rented Before 5 Rental Check-in 6 Extending or Converting to Purchase 7 Frequently Asked Questions 8 Page 1 of 9 Version 1.2, October 1, 2015

2 Selecting Course Materials Darton State College Bookstore - Online Ordering Guide You can find course materials in two different ways, by Division, Department, Course, Section, or by ISBN Search. Division, Department, Course, Section Order (DDCS) This is the recommended way of searching for course materials. Most course materials are shelved in DDCS order in the campus store. efollett is organized similarly. To find course materials in DDCS order: efollett.com home page Books Textbooks & Course Materials Course Materials Results Screen The Course Materials results screen displays adopted and suggested titles for courses, depending on the DDCS selection. You will see (you may need to click on the expand button (+)): Display all available formats for an ISBN, including digital Condition Stock status (across the Follett network) Price ISBN Search The ISBN number is a unique identifier for every course material. ISBN Search is available at the top of every screen. The screen shot at the right shows the result of an ISBN search. ISBN search results have the following characteristics: Specific to the campus store website Not term-specific Display all available formats for an ISBN, including digital Display condition Display stock status Display price Page 2 of 9 Version 1.2, October 1, 2015

3 Shopping Cart The Your Cart screen displays the product details fulfilled by the store. Here are you able to review the product details, transaction type (buy new, used, digital, or rent), quantity, unit price, and the total price. 1. Review and confirm that the item in the cart is accurate. 2. Select the condition textbook preference. Note: You are required to select your preference of course material conditions on the Your Cart screen. You must select one of these radio buttons: If my new/used condition selected is unavailable, please replace with the new/used condition that is in-stock. This may affect my order total. If my new/used condition selected is unavailable, do not replace the item(s). I understand that the unavailable item(s) will be CANCELLED from my order. 3. Select the Checkout button. The Delivery Options screen displays. Purchasing Items as a Returning Customer After you have added non-rental items to the Shopping Cart and proceeds to checkout, the Secure Checkout screen displays. Purchasing Items as a Guest After you have added non-rental items to the Shopping Cart and proceeds to checkout, the Secure Checkout screen displays. 1. Enter and Password. 2. Click Sign In. The Delivery screen displays. 3. Select the delivery option for the order. Note: If you select Ship, you will be prompted to select your shipping method. 4. Click the Next button. The Payment Methods screen displays. 5. Enter payment information. Note: if using Financial Aid you will need to enter your Student ID in the account number field. 6. Click the Next button. You are then able to review your order. 7. Click the Place Order button. The Confirmation screen displays. 1. Click the Continue as Guest button. The Delivery screen is displayed. 2. Select the delivery option for the order. (If you opt for Ship, you will be prompted to enter the shipping address and shipping option. Click the Next button. 3. Complete the Contact Information section. 4. Click the Next button. 5. Enter payment information. Note: if using Financial Aid you will need to enter your Student ID in the account number field. 6. Click the Next button. You are then able to review your order and can create an account. 7. Click the Place Order button. The Confirmation screen displays. Page 3 of 9 Version 1.2, October 1, 2015

4 Renting Items as a Returning Customer with Renting for the First Time After you have selected materials for rent and proceeds to checkout, the Secure Checkout screen displays. The following scenario describes a customer with an efollett account but the address has not been used for renting course materials. Steps Enter and Password. 2. Click Sign In. The Delivery screen displays. 3. Select the delivery option for the order. Note: If you select Ship, you will be prompted to select their shipping method. 4. Click the Next button. The Payment Methods screen displays. 5. Enter payment information. Note: if using Financial Aid you will need to enter your Student ID in the account number field. 6. Click the Next button. The Rental Agreement displays. 7. Click the rental agreement checkbox. For your convenience, the credit card used for payment defaults for collateral. Note: If you select New Card option, you will be prompted to enter the card information for collateral. If you use Financial Aid as payment type you will need to add a Credit Card for rental collateral. 8. Click the Next button. You are then able to review your order and rental check-in date. 9. Click the Place Order button. The Confirmation screen displays. Steps 7 8 Page 4 of 9 Version 1.2, October 1, 2015

5 Renting Items as a Guest and Customer has Rented Before After you have selected materials for rent and have proceeded to checkout, the Secure Checkout screen displays. The following scenario describes a customer with an efollett account that may check out as a guest. 1. Click the Continue as Guest button. The Delivery screen displays. 2. Select the delivery option for the order. Note: If you select Ship, you are prompted to select your shipping method. 3. Click the Next button. 4. Complete the Contact Information section. 5. Click the Next button. Note: If your account has been used to rent, you will be prompted to select one of three options: Sign in to efollett account (if the is registered to an efollett account) Provide billing information from last rental Provide a different address 6. Enter payment information. Note: if using Financial Aid you will need to enter your Student ID in the account number field. 7. Click the Next button. You will be able to review your order and rental check-in date, and can create an account. 8. Click the Place Order button. The Confirmation screen displays. Important: If you choose to rent as a guest, you will not have the option to check in online. You will receive a message to create an account on the Review an Order screen, to get a free return shipment label. If you do not create an account, then you must check in at the campus store or ship at your own expense. Step 4 Step 5 Note Step 8 Important Page 5 of 9 Version 1.2, October 1, 2015

6 Rental Check-in Darton State College Bookstore - Online Ordering Guide To check-in a rental item: 1. Log on to the efollett.com website. 2. Click the My Account link found at the top right bar of the screen. The Your Account screen displays. Note: If you rented your course materials through efollett.com, you can also go into the store and check-in your books. 3. Click the View the order History link at the bottom of the screen. The Order History screen displays. 4. Click the Order# link for the text that is to be checkedin. The Order Details screen displays. 5. Note: This screen contains all of the order details including the product details with the rental due date, the non-return charge, and non-return processing fee. 6. Click the Check Rental Status button. The Rental Status screen displays. 7. Click the CHECK-IN Return your rental textbooks box under the Open Rental Items field. The quantity of open items checkboxes display. 8. Review the Qty Open box. 9. Enter the amount of books to be checked in on the Quantity to CHECK-IN box. 10. Click the Process Order button. The Rental Check-In screen displays. 11. Review the address fields and ensure that the correct return address is listed. 12. Click the Continue button. A Thank You screen displays. 13. Click the Create A Shipping Label and Package Slip button. A Shipping Label screen displays. 14. Click the Print button. A packing slip and package label are printed. Step 4 Note: When you re ready to check-in, you may proceed with packing and returning the course materials within the normal efollett.com return process listed on the packing slip. Be sure to include the packing list with the books and affixes the Fed Ex shipping label to the outside of the box. Then take the package to any location that ships Fed Ex Ground. All packages must be postmarked prior to the return date listed on the receipt. Note: If you are requesting to return the book after the standard refund period, you must check-in the textbook or course material. Page 6 of 9 Version 1.2, October 1, 2015

7 Extending or Converting to Purchase You have the option to extend your rental to subsequent terms/semesters or to purchase course materials. 1. Click the Your Account link found at the top right bar of the page. The Order History page displays. 2. Click the appropriate title to be checked in from the Order History listing. 3. Click the Select box for the course material to check-in. The Order Details page displays. 4. Click the Check Rental Status button. The Rental Status page displays. Note: Under the Open Rental Items section, you will have the option to Check-in, Extend, or Buy the title. By clicking on their desire action, you are able to complete your transaction. 5. Check the EXTEND or BUY box (depending on your desired transaction). The quantity of open items checkboxes displays. 6. Review the Quantity Open box. If buying the title: Enter the amount of books to be purchased on the Quantity to BUY box (go to step 8 to complete the transaction). -or- If extending the title: Select the term to extend the title to extend on the Step 1 drop-down box. 7. Enter the amount of books to be extended on the Quantity to EXTEND box. 8. Click the Process Order button. A Your Cart page is displayed. 9. Click the Checkout button. Note: Please review your cart to ensure that the correct titles are being converted to purchase or extended. 10. Proceed to checkout (refer to the Reviewing the Cart and Checkout topic for instructions). Page 7 of 9 Version 1.2, October 1, 2015

8 Frequently Asked Questions Darton State College Bookstore - Online Ordering Guide What are my shipping options? Shipping options are ground/smart post shipping, second day shipping, and overnight shipping. We will not be able to ship express shipments to PO Box addresses. Why didn t I receive my order right away when I choose express shipping? Orders can take up to two business days to process. Shipping methods are the way you will receive the book once the items are processed and leaves the store. Choosing express shipping doesn t speed your order processing. How do I use my financial aid (student account) to pay for my bookstore purchase? When you checkout you will have a payment option listed as Financial Aid. Select that option to pay. Make sure to use your student ID number as your account number or your order will be canceled. Note: Your order will be canceled if any of the following: 1) your account doesn t have enough funds to cover the order 2) ID number is incorrect (doesn t match name or missing numbers/ transposed incorrect) 3) you use your social security number (we don t have access to verify social security numbers), 4) you use your efollett/rental patron ID number as your account number. I don t know my student ID number, how do I place an order? You will need to obtain your student number in order to complete an order using your student account. We use it to verify identification and charge to your account. You can find your student number on your schedule, in MyDC, or by contacting the College. We do not have the authority to give out student ID numbers. How do I know if I have enough funds to complete my order? Your funds will be available to see through your MyDC account. We do not have access to your account balance and do not have the authority to give out such information. For any account inquires or concerns you will need to contact your financial aid advisor. I am trying to pay with my financial aid (student account) but the option is not showing. What do I do? Student accounts are not always available as a payment type. It is generally available for use starting the Monday before classes start through the first three weeks of class. For B-term/Summer classes it is available from the Monday before classes start through the first week of class. We post the dates on the website. During the time Financial Aid is available to be used for online orders the option will appear at check out. Otherwise, the option is not available for use at that moment. You will need to select another payment option. Page 8 of 9 Version 1.2, October 1, 2015

9 What can I purchase using my financial aid (student account)? You can purchase any required course materials which includes text books, access codes, and required supplies. You can purchase school supplies such as notebooks, binders, pencils, calculators, backpacks, and paper. You additionally buy one computer device and Office 365. You are not allowed to purchase clothing, snacks, computer accessories, gift items or non school related supplies. Any item that goes through that is not allowed to be purchased on a student account will be canceled. I am using my Financial Aid (Student Account) to pay for my purchase, why do I need to enter a credit card? If you are renting, you can pay for your rental and purchase using your account but a credit card is needed as collateral for the rental items. It is kept on file and only charged if you don t return your rental items by the due date. Where can I find answers to other questions I may have? To find answers to more general questions asked about DartonShop.com visit our FAQ page: or contact us at Page 9 of 9 Version 1.2, October 1, 2015