Inter-Tel Managed Services Your competitive advantage

Transcription

1 Managed Services

2 Inter-Tel Managed Services Your competitive advantage As executives review their total communications plans, it s important to consider all the costs associated with a communications purchase. It s easy to overlook the indirect costs associated with a purchase. Inter-Tel s managed services solutions are designed to ensure you have a strategic plan that fits both your applications and financial needs. Inter-Tel and our authorized providers offer a wide range of managed services that focus on voice and data network design, peripheral products integration, voice and data traffic provisioning, and financial solutions packages. We understand that solving communications problems isn t your business it s ours. That s why small businesses, large corporations and government agencies alike all look to Inter-Tel to help them increase their profitability and productivity. Inter-Tel and its affiliates are committed to managing, coordinating and planning for your diverse communications needs. Along with our authorized resellers, we ve crafted several comprehensive service programs that offer peace of mind programs that allow you to focus your attention on your business, secure in the knowledge that your requirements for an effective communications system are being met. Your single-source provider for: Professional Services Provisioning and Facilities Custom Development Services Total Cost of Ownership Upgrade & Recast Flexibility Guaranteed Rates for Expansion Guaranteed Renewal Options Risk of Loss Coverage Discounted System Relocation System Training Full Service and Warranty Management Solving communications problems isn t your business it s ours.

3 PROFESSIONAL SERVICES Empower your business with our people Our professional services programs leverage Inter-Tel s network independence by providing only quality products from trusted manufacturers of computer systems, network hardware and software along with the most technically qualified personnel and support systems to ensure their long term success. Professional Services offerings include: DataNet specialists Network Services specialists Technology consultants Business support specialists System engineering services Remote management services Phone and data cabling services Hardware repair and service Service agreements Dispatch services Direct shipping Experienced Consultants When it comes to higher-end networking products, you may need some assistance in selecting the products and configurations that are right for you. Our trained and experienced managed service resellers are an invaluable resource to helping you maximize the return on your communications investment. Our business support specialists are experienced in providing multiple companies with the details needed to configure and complete your order. Our highly trained and manufacturer-authorized system engineers provide the network services you need. Let them worry about the design, installation and maintenance of your network while you concentrate on the core of your business. Proactive Service and Troubleshooting Today s networks are so crucial to the success of your business that it makes sense to monitor them. This proactive approach limits unpleasant surprises such as running out of bandwidth while helping to target your communications expenditures. Professional cabling is key in making technology work properly. Inter-Tel has the experienced staff to get this done quickly and efficiently. Mission-critical equipment has to be fixed as soon as possible in case of failure. And we take care to make sure that your systems are up and running so you don t skip a beat. We provide managed service agreements for both data products and communications equipment that let you plan ahead so your business doesn t fail even if your communications system does.

4 PROVISIONING &FACILITIES MANAGEMENT Secure and manage your uptime Success in today s highly competitive business climate demands cutting edge communications resources. Whether your customers look to you to deliver timely financial quotes or quality patient care, organizations can no longer ignore the importance of voice and data communications and its impact on service delivery of any kind. Inter-Tel secures uptime with our uniquely blended bandwidth options all billed, serviced and supported directly from Inter-Tel. Inter-Tel and our authorized managed services providers bring its unsurpassed level of customer service and experience to the day-to-day management of your account. Through project planning, management and integration, our team of trained account managers and tech support personnel develop solutions to fit within your existing communications voice and data requirements, ensuring effective technology well into the future. This value-added commitment, along with our exhaustive mix of Tier 1 carrier services, delivers to end users a combination of best-in-breed service and technology with one single point of contact, at no additional cost to you. Through Inter-Tel s Provisioning and Facilities Management programs, you are assured that all your communications services needs are being met. End-to-End Communications Inter-Tel combines Tier 1 provider best-of-breed technology with our own unsurpassed customer support record. The result provides customers with the opportunity to envision enhanced data solutions within their business and its impact on their overall communications investment. As a representative for Tier 1 regional and national telecommunications carriers, Inter-Tel offers a dynamic portfolio of products and services to meet your needs across all technical and geographic boundaries. Whether your need is for local, long distance, data or Internet connectivity, Inter-Tel s global sales, services and support network is accessible through its 60 offices in major domestic markets and 350 authorized dealers throughout the North America, Western Europe and Japan. Connectivity choices ATM Services Audio Conferencing Broadband Calling Cards Data Services DSL e-solutions Flexible T-1 Frame Relay International Services Internet Access ISDN Services Local Services Long Distance Optical Networks PRI Private Line Toll Free Services Voice Services VPN Web Hosting Wholesale Dial

5 Proven Performance Recognized among an elite group of Tier 1 agent partners, Inter-Tel s success has stretched across a variety of businesses, delivering to a diverse customer base, our seasoned and time-tested approach to program development and implementation. With this solid track record of success, it s easy to see how more than 10,000 companies from small businesses to Fortune 100 corporations currently look to Inter-Tel and our authorized managed services resellers for support with their communications needs. Inter-Tel s reputation for stability stems from our long-standing commitment to customers and their specific needs. A communications services industry leader for more than thirty years, Inter-Tel is the single-source voice and data partner you need to face the challenges in unique to your business. Inter-Tel s Generic Transport Approach Converged LAN/WAN solutions Carrier neutral IP or blended offerings Integrate with existing common equipment As your provisioning partner, Inter-Tel: Removes the risks of instability or bankruptcy Overcomes the risks of no redundancy Scales to your flexible bandwidth needs remove risk of bankruptcy scalable bandwidth overcome risk of no redundancy

6 CUSTOM DEVELOPMENT SERVICES Applications built for business success The demanding communications needs of business today require an experienced partner to deliver the most advanced customization capabilities ensuring your ability to perform in every situation. Inter-Tel Custom Solutions (ICS) team offers product support and custom development for interactive voice response (IVR), text to speech (TTS) and automatic speech recognition (ASR) requirements. Streamline your business processes by adding enhanced services to your customer service offering. Customized Applications to Suit You We offer an array of application templates that may be customized to complement your CT, IVR or other software components. ICS will be addressing the need for additional IVR scripts for Appointment Confirmation, Credit Card acceptance, and other vertically focused scripts in the Health Care, Automotive, and Finance markets. Sample Application Our custom IVR applications and solutions include those enabled with features such as Automated Speech Recognition (ASR), Text-to-Speech (TTS), Fax, back-end database integration, messaging, support and more. And our custom CT applications and solutions extend the capabilities of existing Inter-Tel convergence platforms and custom written and integrated applications and installations. Complete Customization Support Inter-Tel facilitates the implementation and management of all third-party hardware and software integration that may be required to deliver a complete IVR solution, along with all support and coordination of on-site installations and/or remote installation support. Inter-Tel s Converged System We ensure the trouble-free servicing of your customization needs with comprehensive sales engineering and sales support services for all of the above, including customer calls, visits and videoconferences, product demonstrations, RFP and requirements analysis, functional specification development, quotations and full sales cycle support.

7 VALUE OPPORTUNITY Keys to operational success Growing your business; expanding product and service offerings; increasing customer loyalty; managing operating costs; and increasing productivity, efficiency and performance; are your keys to operational success. Inter-Tel understands these business challenges, and brings the power of its Managed Services Program: Value Opportunity planning to assist you in determining how to address your business s operational performance through total communications systems planning. To effectively address operational performance, businesses must review their total operating expenses the 6 Cost Centers of Industry: Sales and Marketing expenses Personnel expenses Facilities expenses Administrative expenses Materials expenses Communications expenses Total Cost of Ownership In an industry focused only on your communications cost center, Inter-Tel has effectively designed solutions that integrate into every cost center enhancing and ensuring your total return on investment, while increasing your business s productivity and profitability. grow your business increase customer loyalty manage operating costs

8 All Means All With comprehensive Managed Services Take the worry out of your communications management and let Inter-Tel s authorized managed services providers provide you with a fully managed, one-stop solution that s built for business. When considering a communications system, it is vital to consider the total cost including equipment and all operating costs. Most vendors show you only the acquisition cost, or they package the purchase in an offering from a disinterested third-party company. These companies neglect to mention the cost to operate and expand your system after the purchase. If your vendor is only talking about the acquisition cost then you re not getting the full picture. Our customized programs consider ALL the costs of operating your business communications system, so you can be rest assured that your investment is protected start to finish. You ll know exactly what it will cost you to maintain, operate and expand your system. As the figure illustrates, it is important for you to consider the cost to operate your system after the purchase. In many cases these costs can ultimately equal or exceed the original acquisition cost. Your Inter-Tel managed service agreement includes all of these benefits: Upgrade & Recast Flexibility Guaranteed Renewal Options System Training Total Cost of Ownership Upgrade & Recast Flexibility Guaranteed Rates for Expansion Guaranteed Renewal Options Risk of Loss Coverage Discounted System Relocation System Training Full Service and Warranty

9 Grow with Managed Scalability Inter-Tel s managed services program provides upgrade and recast flexibility, including a risk of obsolescence clause, which allows for system upgrade after 24 payments with no penalty to our customers. Typically, when you purchase or lease-purchase a system, you lock yourself into the current system s capacity and technology. Inter-Tel s managed services programs work with you, not against you, providing total upgrade and recast flexibility to effectively manage the risk involved with potentially upgrading your system. Our managed services agreement programs make it easy for your communications system to grow with your business needs guaranteed rates for expansion. If you need to add to your system at any time during the term of the agreement, you can simply add the incremental cost for that equipment as listed on a fixed add-on schedule specific to the system size, type and term. Manage Your Peace of Mind And you can realize great savings throughout the course of your relationship with us. Upon completion of the managed services program contract, you have the option to renew your contract for an additional 36 months at 50 percent off the rate you had been paying. All benefits from your original contract are locked-in for up to eight years! What s more, Inter-Tel provides complete risk of loss coverage on the system for the term of the agreement. If, for some reason the system is lost, destroyed or stolen, we will replace the damaged system for you at no charge. Managed Total Solution Program - Cash Flow Comparison to Equipment Purchase 1/17/2003 For: Your Business Presented By: Your Managed Services Provider ver 8/2/02 Based on estimates of costs from assumptions provided. Actual results may vary. Managed Total Solution Program Year 1 Year 2 Year 3 Year 4 Year 5 Total Total Solution Program Payment $17,000 $18,000 $18,000 $18,000 $18,000 $ 89,000 Add-on Equipment $ 439 $ 1,610 $ 3,221 $ 5,270 $ 7,906 $ 18,446 Total Solution Program $17,439 $19,610 $21,221 $23,270 $25,906 $ 107,446 Cash Purchase Year 1 Year 2 Year 3 Year 4 Year 5 Total Purchase Price $55,600 $ - $ - $ - $ - $ 55,600 Add-on Equipment (Purchase Price) $ 1,725 $ 2,918 $ 3,554 $ 4,810 $ 6,103 $ 19,110 Maintenance $ - $ 4,515 $ 4,731 $ 5,053 $ 5,434 $ 19,732 Return on 7.00% $ 2,819 $ 2,364 $ 1,680 $ 1,102 $ 654 $ 8,618 Insurance on Equipment $ 1,001 $ 1,032 $ 1,084 $ 1,148 $ 1,235 $ 5,500 Training $ 250 $ 250 $ 250 $ 250 $ 250 $ 1,250 Cash Purchase Total $61,395 $11,078 $11,299 $12,363 $13,676 $ 109,812 Managed Total Solution Program to Cash Purchase Annual TSP over Cash $ 43,956 $ (8,532) $ (9,922) $(10,908) $(12,229) Total Savings of Managed Solution Program over Cash Purchase over 5 year period>> $ 2,365 LeasePurchase Year 1 Year 2 Year 3 Year 4 Year 5 Total Lease Payment $ 14,345 $ 14,345 $ 14,345 $ 14,345 $ 22,685 $ 80,064 Add-on Equipment $ 277 $ 1,110 $ 2,542 $ 5,231 $ 13,377 $ 22,537 Maintenance $ - $ 4,515 $ 4,731 $ 5,053 $ 5,434 $ 19,732 Insurance on Equipment $ 1,001 $ 1,032 $ 1,084 $ 1,148 $ 1,235 $ 5,500 Training $ 250 $ 250 $ 250 $ 250 $ 250 $ 1,250 Lease Purchase Total $15,872 $21,252 $22,952 $26,027 $42,981 $ 129,084 Managed Total Solution Program to Lease Purchase Annual Savings TSP over Lease $(1,567) $ 1,641 $ 1,731 $ 2,756 $ 17,076 Total Savings of Managed Total Solution Program over Lease Purchase over 5 year period> $ 21,637 Cash Flow Comparison Sample

10 No Worries with Complete Support Management Be assured that an Inter-Tel s dynamic managed services will cover all your requirements as your needs evolve. Our additional supporting features ensure that your needs are met and then some. Should your company decide to relocate, Inter-Tel will discount our standard system relocation rate. Your company can realize the true value of new technologies and applications though Inter-Tel s system training. We provide training on the use of your system to all of your employees throughout the entire term of your agreement. Any time that you add new employees, or should someone need a refresher course, simply pick up the phone and call us. Rest assured that your communications investment is protected with Inter-Tel. Your fixed monthly payment includes full service, parts and labor for the entire term of managed services programs and the renewal term. When you sign your managed services program contract, you know your exact service costs for up to eight years.

11 We Invest in Partnerships Inter-Tel stays financially committed to you for the full term of the managed service agreement and renewal. Inter-Tel handles all of the administration and billing. That means, we ll work with you to identify the financing options that best accommodate your needs. With Inter-Tel s comprehensive Managed Services programs, you can count on, our people, our authorized providers, and our systems to deliver the most efficient, reliable service and program to ensure the peak performance of your company s communications systems and the knowledge that your communications investment is working for you. Inter-Tel s Managed Services dynamic people making technology happen for your business.

12 7300 West Boston Chandler, AZ (480) Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost. Specifications are subject to change without notice. Some features may require additional hardware and/or specific software. Copyright 2003 Inter-Tel, Incorporated. All products and services mentioned are the trademarks, service marks, registered marks or registered service marks of their respective owners. Part #