IT Services Business Area Information Technology. Version 03 November 2013

Transcription

1 IT Services Business Area Information Technology Version 03 November 2013

2 Table of Contents Services Overview Organizational Streamlining Governance Processes Management of IT Projects and IT Programs From Project To Operation GxP Relevant Applications Approach Consultants JSC AG JSC Management- und Technologieberatung AG IT_Services_V03 2

3 Services Overview (1) JSC services focus on core elements necessary to develop today's IT towards a best-in-class solution provider IT program and project management Specification, and validation in GxP relevant areas Hand-over from project to operational routine Organizational streamlining in the IT Effective implementation of IT governance processes JSC Management- und Technologieberatung AG IT_Services_V03 3

4 Services Overview (2) JSC offers covering management as well as operational tasks Organizational streamlining of IT units or sub-units incl. answering fundamental design questions considering the regulatory framework and best practices in the IT process landscape Specification of IT governance processes and their effective implementation in the client s organization e.g. enterprise architecture, sourcing, quality and compliance, and charging Management of complex IT projects and entire programs in an international environment with highest demand on cultural diversity management and professional communication Comprehensive hand-over process from project to operational routine so that IT services can be delivered based on agreed specifications, reliable, with high availability, and cost-efficient Specification, development and validation capabilities with focus on applications in the GxP relevant areas of the process industry e.g. production, clinical JSC Management- und Technologieberatung AG IT_Services_V03 4

5 Services Organizational Streamlining Organizational streamlining has many causes and has to deal with many components in order to be successful Substantial changes in the strategy of the Corporation Changing business demands regarding IT services Game-changing, technological breakthroughs Changes in the competitive environment as IT provider Optimized level of vertical integration Strategic sourcing Line organization and supplementing committees Adapted key processes Key staff evaluation Cultural transformation Considering state-ofthe art concepts JSC Management- und Technologieberatung AG IT_Services_V03 5

6 Services Governance Processes Besides the specification of governance processes, JSC can also perform or support their effective implementation in the client s organization Strategy Architecture Portfolio Mgmt. Contract Mgmt. Sourcing Controlling Quality and Compliance Define vision / mission for IT service units, define their general third party strategy Develop and maintain process, application, data, and technology architectures, define standards Develop project portfolios as well as service portfolios, define their maintenance processes Specify and implement service levels as well as management of service level agreements (SLA) and SLA reporting Define sourcing patterns, select partners, and implement robust provider management Plan and monitor IT budgets, develop and implement charging concepts, perform project / program controlling Design and implement Quality Management Systems, perform qualification and validation projects JSC Management- und Technologieberatung AG IT_Services_V03 6

7 Services Management of IT Projects and Programs (1) JSC has a proven track-record with regard to complex IT projects / programs managing them from beginning to end as well as supporting selected tasks Initiation Planning Requirements Mgmt. Monitoring Risk Mgmt. Contracting Closure Define objectives, scope and deliverables, check project set-up, and support the approval process Break-down project into manageable pieces, define measurable milestones linked to deliverables / benefits and schedule activities as well as milestones Manage requirements, i.e. ensure a clear definition and a common agreement, challenge requirements, track changes Measure progress with regard to contents, monitor schedule as well as cost and benefits realization Identify and assess risks, initiate countermeasures Ensure sound contractual agreements with third parties involved in the project as well as with future suppliers Officially close project after completion of tasks and formal approval of outcome JSC Management- und Technologieberatung AG IT_Services_V03 7

8 Services Management of IT Projects and Programs (2) In the case of IT programs, we pay special attention to stakeholders and related communication as well as coordination tasks Benefits Management Stakeholder Management Coordination Communication Clearly define expected (business) benefits and describe how these will be measured; timely assign responsibilities and accountability for benefits realization Identify key individuals or groups that are affected by the program and/or can influence the program s success and proactively involve stakeholders Identify, analyze and manage interdependencies between sub-projects or projects within a program and coordinate involved parties Set up a communication concept, i.e. identify target groups, define communication elements, ways of communication as well as a timeline and assure professional communication JSC Management- und Technologieberatung AG IT_Services_V03 8

9 Services From Project to Operation (1) Inbuilt differences between project work and operational routine require a holistic approach for the transition phase Project work Operational routine Plan Build Transition Run Temporary Innovative Business driven Interdisciplinary team KPIs: time, budget, quality Continuous Standardized, reproducible Technically driven Specialized teams KPIs: stability, availability, efficiency JSC Management- und Technologieberatung AG IT_Services_V03 9

10 Services From Project to Operation (2) Thorough planning of the transition is crucial JSC brings project and operational teams together and provides support in several areas of interest Requirements Processes Documentation Training Organization Communication Define requirements and acceptance criteria for handing over project results to operational routine translate into SLA conditions Set up or adapt service operation and service support processes and hand over responsibilities within and outside the IT organization initiate CI process Prepare and agree upon all service-related documentation like operational manuals, emergency manuals, and SLA Evaluate training needs and set up training plans for IT staff as well as for customers in order to facilitate sustainable success Smoothly adapt if necessary the IT organization to support new services, evaluate demand for additional capacity Inform all stakeholders about upcoming changes develop project brochures, success stories etc. for IT staff as well as for customers and decision makers JSC Management- und Technologieberatung AG IT_Services_V03 10

11 Approach From Concept to Completion JSC takes a holistic approach and strongly believes that only a sustainable anchored idea is a valuable innovation Concept Specify a pragmatic, creative, and client specific idea Introduction thoroughly implement the concept in customer s organization Anchoring take care that staff is convinced, processes are stable, achievements can be traced Management Timely clarification of expectations Project progress information Project team JSC as integral part of client s team Joint project management Stakeholder Comprehensive, proactive communication Supporting change management JSC Management- und Technologieberatung AG IT_Services_V03 11

12 Consultants Overview [Extract] All JSC consultants have skills in multiple areas combined with many years of professional experience resulting in a substantial track record Consultant Position Service Segment Years CRS Management consultant CGFHT 25 MDO Senior consultant CGFHT 15 MED Senior consultant CGFHT 15 MIE Senior consultant CGFHT 15 NSK Managing director CGFHT 30 OJU Senior consultant CGFHT 15 PAS Senior consultant CGFHT 10 RKL Senior consultant CGFHT 20 SBR Consultant CGFHT 10 THM Senior consultant CGFHT 15 UTU Management consultant CGFHT 25 C Chemical industry, G Consumer Goods, F Financials, H Health Care (incl. pharmaceutical industry), T Technology (incl. software & computer services) organization, governance, program / project management, interaction, specification, development, validation under GxP conditions JSC Management- und Technologieberatung AG IT_Services_V03 12

13 JSC AG At a Glance founded in 1991 located in Eltville (near Wiesbaden), Germany independent only senior and management consultants multi-disciplinary team (chemists, pharmacists, physicians, mathematicians, IT professionals, business economists, sociologists, and psychologists) focus on life science products, chemicals, (fast moving) consumer goods team oriented and customer focused approach dedicated to quality and striving for first class results fact driven and application of sound methodologies partner network for turnkey solutions JSC Management- und Technologieberatung AG IT_Services_V03 13

14 JSC AG Clients Bayer Business Services GmbH BDI Bundesverband der Deutschen Industrie e.v. Biotest AG Boehringer Ingelheim GmbH BPI Bundesverband der Pharmazeutischen Industrie e.v. Dataport AöR Dr. Rentschler Holding GmbH & Co. KG European Crop Protection Association Evonik Industries AG giz Deutsche Gesellschaft für Internationale Zusammenarbeit Hilti AG hp Hewlett-Packard GmbH IMPAQ AG Klinikum Herford AöR Lekkerland Gruppe Lichtwer Healthcare GmbH & Co. KG Deutsche Lufthansa AG Merck KGaA Merz Pharma GmbH & Co. KGaA Novartis AG Stadtwerke Bochum GmbH UMG Universitätsmedizin Göttingen VCI Verband der Chemischen Industrie e.v. ZVEI Zentralverband Elektrotechnik- und Elektronikindustrie e.v. JSC Management- und Technologieberatung AG IT_Services_V03 14

15 JSC AG Client Feedback Thank you! You have been the best consultants I have ever worked with in my many years! Danke für die konstruktive Zusammenarbeit und Ihre Unterstützung im Projekt. Sie haben mit Ihrem Know-how maßgeblich dazu beigetragen, dass wir dieses Ziel erreicht haben I would like to take this opportunity to thank you for your help and assistance during the first phase of the... project. Your input, contribution and experience provided me with the necessary insight into future challenges You worked with our team in a very professional manor We have reached the first milestone and we are anxious to move on Thanks a lot for your decisive contributions to the project Vielen Dank für den tollen Job! You did a great job!!! Wir haben die Bewertung besprochen und sind zum Ergebnis gekommen, das sie sehr fair, sachlich und äußerst professionell erstellt wurde Sie haben uns bei der Erarbeitung des Konzeptes... sehr gut unterstützt und damit maßgeblich zum Erfolg beigetragen Ich danke Ihnen sehr herzlich für die engagierte Mitarbeit sowie für die große Flexibilität I would also like to take this opportunity to thank officially for his enormous contribution. To work with... is very productive and challenging. His clarity of thought as well as his determination of making things happen has brought us a huge step forward JSC Management- und Technologieberatung AG IT_Services_V03 15

16 JSC AG Contact IT Services In case of any request concerning IT Services please feel free to contact our experts! Christiane Skubch Management Consultant Phone: +49 (0) Norbert Skubch Managing Director Phone: +49 (0) JSC Management- und Technologieberatung AG IT_Services_V03 16

17 JSC Management- und Technologieberatung AG Im Pfarracker Eltville am Rhein Germany Phone + 49 (0) 6123 / Fax + 49 (0) 6123 / info@jsc.de Copyright by JSC Management- und Technologieberatung AG This report is solely for the use of client personnel. No part of it may be circulated, quoted, or reproduced for distribution outside the client organization without prior written approval from JSC Management- und Technologieberatung AG. JSC Management- und Technologieberatung AG IT_Services_V03 17