Health Resources in Action, Inc. IT Coordinator Position Announcement September 2015

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1 Health Resources in Action, Inc. IT Coordinator Position Announcement September Berkeley Street, 2 nd Floor Boston, MA Fax TTY:

2 About Health Resources in Action: Health Resources in Action, Inc. (HRiA), a nonprofit public health and medical research funding organization based in Boston, Massachusetts has a mission to help people live healthier lives and build healthier communities through prevention, health promotion, policy, and research. HRiA works with a diverse group of clients across the country to address some of the most critical public health issues using innovative and evidence-based approaches to improve population health. Our clients/funders include the Centers for Disease Control and Prevention, the Centers for Medicare and Medicaid Services, state and local public health departments, hospitals, and private/corporate philanthropic entities. Since it s founding in 1957, HRiA has been at the forefront of public health, leading the way to promote healthier and more vibrant communities. Our work recognizes the impact of social, economic, and racial factors on health outcomes. Major organizational initiatives include: New England Asthma Innovation Collaboration: A multi-million dollar New Englandwide initiative funded through the Center for Medicare and Medicaid Innovation will improve asthma outcomes, quality of care, and health care costs of Medicaid- and CHIPenrolled children by advancing innovative service delivery and sustainable payment systems Community Health Training Institute: An online resource funded by the Massachusetts Department of Public Health that provides skill building trainings/webinars, tools, and resources to public health practitioners and advocates to improve community health Community Health Improvement: A national effort to engage hospitals, health departments, federally qualified health centers (FQHCs), United Ways, and foundations to conduct comprehensive community health assessments and health improvement plans to prioritize health issues, align collaborative implementation efforts, inform resource allocations, and meet regulatory requirements For more information about the organization, visit Health Resources in Action, Inc. Page 2

3 Opportunity: We are searching for an IT Coordinator to join HRiA s Administration & Finance team. This is an exciting opportunity for someone with an interest in the IT field who has a background with troubleshooting day to day hardware and software problems, and has a strong customer service mindset. Position Description: The IT Coordinator fields questions and troubleshoots problems with software applications, printers, mobile devices, telephones, faxes, copiers, WAPs and other IT hardware as well as operating systems and issues regarding access to the network. Desktop support includes diagnosing problems; guiding users to solutions and in many cases requires desk-side or remote access troubleshooting and problem resolution. The IT Coordinator will be expected to perform repairs, work with vendors to resolve problems caused by defects/hardware conflicts, set up new equipment and verify installations. Additionally, s/he will need to be familiar with standard office software applications and will assist users in resolving issues, answering questions and maximizing the use of business applications. S/he will be required to keep accurate records about problems encountered and his/her solutions. In addition, s/he will be responsible for keeping accurate inventory records for all IT related equipment. This is an exempt, full time position. Duties and Responsibilities: Primary Duties: Respond to requests for technical support from end users. Must be able to prioritize all requests received by , phone, ticketing system, etc. Ability to modify configurations, utilities, software default settings, etc. for the local workstation. Utilize and maintain the helpdesk tracking software/system. Document internal procedures. Assist with onboarding of new users. Install, test and configure new workstations, peripheral equipment and software. Maintain inventory of all equipment, software and software licenses. Report issues to the Human Resources/Operations Manager for escalation. Manage PC setup and deployment using standard hardware, images and software. Assign users and computers to proper groups in Active Directory. Perform timely workstation hardware and software upgrades as required. Health Resources in Action, Inc. Page 3

4 Engage in formative research, including conducting environmental scans and literature reviews, supporting research plan and tool development, providing interview and focus group support, and contributing to data analysis and report writing. Additional Duties: Must be prepared to work evenings and weekends as required to complete key IT projects that can only be done outside of normal business hours. Personal characteristics for working effectively with staff, supervisors, administrators, as well as clients and vendors. Excellent communication and writing skills. Ability to meet the physical demands of the position including the ability to lift and handle up to 50 pounds of materials/equipment, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving, under desks, etc. This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty. Candidate Qualifications: A High School Diploma and an associate degree or continuing education in computer technology is necessary. A bachelor s degree in computer science, computer engineering or information systems preferred. CompTIA A+ certification or equivalent preferred. 3+ years of IT Help Desk or desktop support experience in PC environment Health Resources in Action, Inc. Page 4

5 Procedure for Candidacy: Diversity in organizational practices is a core value of HRiA resulting in culturally competent services, materials, resources, and programs. Our hiring and business practices appreciate the strengths offered through different backgrounds. To apply, submit your resume, cover letter, and salary requirements online at Health Resources in Action, Inc. Page 5

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