Agency Outreach in Debt Collection Debt Management Services Agency Assessment Scorecard
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1 23 rd Annual Government Financial Management Conference, August 19, 2013 Agency Outreach in Debt Collection Debt Management Services Agency Assessment Scorecard 1
2 Agenda Background on Bringing Agencies Together Scorecard Objectives Agency Feedback and Scorecard Improvement Scorecard Design Overview of the Measures Scorecard Results and Successes Questions? 2
3 Bringing Agencies Together Revisiting the Debt Collection Improvement Act of 1996 (DCIA) Enhancing transparency and accountability Getting tougher on delinquent debt Establishing the Agency Advisory Council 3
4 Scorecard Objectives Meet Enforcement Expectations Increase transparency and accountability Monitor compliance with DCIA 1996 and good government debt collection practices Function as relationship management Tool Support OMB s Dashboard Initiative* 4
5 Agency Feedback and Scorecard Improvement Reduce measure subjectivity Avoid color-coded system Increase Frequency of Assessment Make reports accessible to agencies 5
6 The DMS Agency Assessment Scorecard 6
7 Overview of the Measures Joint Certification Quality of debts referred to Treasury/DMS Debt Collection Tool Utilization Debt Referral Rates Compliance with OMB Circular A-129 Validity of Treasury Granted Exemptions Justification for Other debts category 7
8 Quality of Debts Referred to Treasury Debt and debtor information Annual Joint Debt Certification Completeness of Debt Information Referred via Batch File Quarterly Debt Referrals Responsiveness to Disputes 8
9 Debt Collection Tool Utilization Administrative Wage Garnishment (AWG) Credit Bureau Reporting Private Collection Agencies (PCAs) Referrals to the Department of Justice Salary Offset Treasury Offset Program 9
10 Quality of Debts Referred to Treasury Debt and debtor information Annual Joint Debt Certification Completeness of Debt Information Referred via Batch File Quarterly Debt Referrals Responsiveness to Disputes 10
11 Validity of Treasury Granted Exemptions Debt and debtor information Debt Exempted by Treasury from Cross-Servicing must be valid Requires approval by Treasury Types of debts exempted Debts serviced by third parties 11
12 Scorecard Results and Success Greater dialogue and agency interaction Increased interest and responsiveness on debt portfolio matters Improvements in referral rates Greater debt collection tool usage Growing requests for agency training Deeper FMS understanding of Agency needs Smoother implementation of the new TFM chapter 12
13 Questions? Direct all Scorecard Questions to: Joi Naylor Agency Relationship Management Division, DMS Treasury (205)
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