Accounts Receivable Officer. Finance. Director of Finance. Full-time. Permanent

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1 Title: Department: Reporting to: Time commitment: Employment type: Employment conditions: Accounts Receivable Officer Finance Director of Finance Full-time Permanent MUH & Employee - National Employment Standards Remuneration level: Last reviewed: 23 December 2011 About the role: Undertake the Accounts Receivable function for MUH, including implementation of systems, patient / health fund billing, revenue collection and debtor analysis. Contribute to revenue generation strategies across the hospital. About the Hospital: Macquarie University Hospital is Australia s first and only private not-for-profit teaching hospital located on a University campus. The Hospital support for the Australian School of Advanced Medicine and our commitment to patient are is captured by our purpose: heal, learn, discover. Our vision for the hospital is to be recognised as the country s finest private health facility. Built to exacting standards, equipped with the best available tools and technology and staffed by a superior team of caring professionals the Hospital is well positioned to become Australia s leading private health care provider. Version (1.0): Issue Date: 23/12/2011 Review Date: Approved By: Director of Finance Page 1 of 5

2 Key Responsibilities of the Role Leadership and Communication Establish and maintain best-practice Accounts Receivable and Revenue Generation functions Familiarity with and articulation of professional developments including accounting standards, technology, governance and risks Build capacity of accounts receivable Act in a professional manner at all times when relating to external clients Customer Service Communicate effectively in both written and verbal form, catering to specific needs of management, health funds and patients Understand and deliver servicing needs of both internal and external stakeholders Build and maintain relationships with both internal and external stakeholders Revenue Generation and Analysis Assist in developing operational revenue budgets and cash flow forecasts Advise on funding and liquidity positions Monitor and contribute to hospital performance through comparison with industry benchmarks and internal targets Monitor and report on monthly performance including invoice throughput, issues identified and resolved, credit notes and adjustments raised Prepare and monitor monthly revenue results, cash flows, quarantined income and debtor performance for Finance Director including analysis and interpretation of results Work alongside hospital unit managers in strengthening revenue and billing systems Assist Finance Director with periodic financial and performance reviews of hospital operations impacting on revenue generation, cost saving and service enhancement strategies Assist with specific financial planning and analysis projects as relevant Governance, Systems and Procedures Ensure revenue billing systems are accurately updated with current health fund pricing schedules Ensure revenue systems strengthen corporate performance, maximise effectiveness and efficiency of operations and minimise corporate and financial risks Ensure observance of revenue-related internal controls through maintenance and promulgation of systems controls, discounting safeguards, SLA and contractual commitments, delegated authorities and revenue collection and debt recovery policies and procedures Ensure legal and regulatory compliance regarding revenue fluctuations Page 2 of 5

3 Teamwork Build professional working relationships with Accounts Receivable co-workers to ensure the effective operation of the AR function Build professional working relationships with the hospital unit managers, admissions team, clinical coding team and theatres to support the efficient and effective operation of the billing process Values The five values described below capture the essence of the Hospital s culture and play an important role in the way we assess the performance of our teams, staff and managers. Excellence We attain excellence by putting patients first, by taking pride in our work, and by attending to detail. As an organization and as individuals we will recognise and reward excellence in our team. Our commitment to excellence means doing everything as well as it can possibly be done. Every role at the Hospital contributes in some way to patient care and so our commitment applies to every member of staff. Teamwork & leadership We recognise and value the importance of teamwork and leadership. Excellent teams are supported by leaders that inspire and motivate them. We expect managers to set standards of behaviour for others to follow and will work to consistently foster the attributes of teamwork and leadership in all of our staff. Care & professionalism Caring for patients is our first priority and is a responsibility shared by the entire staff. We respect the dignity of our patients and treat them and their families with grace and compassion. The Hospital is a close community and we strive to provide a safe environment for patients, staff and visitors. We also respect and care for our staff and colleagues. Recognising the value that each of us brings to a team we treat others equally and in the way that we wish to be treated. Accountability & effectiveness As members of the Hospital community, we are accountable as individuals for our decisions and actions. We understand that we are all responsible for delivering outcomes on a daily basis that improve the lives of patients and contribute toward achievement of the Hospital s vision. Holding each other accountable for these outcomes is a shared responsibility that we take seriously. Though managers ensure that roles and responsibilities are clearly assigned, we expect staff to exercise initiative, discretion and proactivity in carrying out their duties. This will sometimes mean doing things which do not fall neatly into our day-to-day roles. Integrity & Honesty We are committed to integrity and honesty as cornerstones of our relationship with each other, our patients and the community. Accordingly we hold ourselves and our colleagues to the highest standards of professional and personal conduct. Our expectations of behaviour are clearly set out in our Code of Conduct. Page 3 of 5

4 Objectives and Performance Measures 1. Accurate and timely billing of health funds and patients 2. Prompt identification and resolution of billing issues 3. Timely delivery of month end reports and analyses 4. Reliable monitoring of performance against agreed KPI targets and development of action plans to resolve any issues identified 5. Meaningful and reliable input into revenue process and system reviews 6. Reliable operation of subsidiary financial systems Skills and Competencies 7. Substantial experience in an accounts receivable area 8. Demonstrated experience in price scheduling, revenue billing, revenue collection and debt recovery in the hospital industry 9. Working knowledge of current financial and accounting computer applications 10. Well-developed verbal, analytical, organizational and written skills 11. A collaborative and flexible style with a strong service mentality 12. Degree in Accounting, Finance or Business (or working towards) 13. Experience in month-end KPI, cash flow and financial reporting 14. Experience in risk management and problem solving Page 4 of 5

5 Our responsibilities As an employer, Macquarie University Hospital will: 15. Provide a safe environment for work 16. Provide equipment that minimizes the risk of harm 17. Treat your personal information with care and discretion 18. Pay you promptly and accurately for the work you have done 19. Provide opportunities for you to develop over time 20. Provide clean amenities for your use while at work 21. Support your health and wellness 22. Provide diligent and timely management of your work Your responsibilities As an employee of Macquarie University Hospital, it is your responsibility to: 23. Read and comply with the Hospital s Code of Conduct 24. Read and comply with the Hospital s policies, procedures and guidelines 25. Carry out your duties safe and diligent manner 26. Notify your manager of any risks you identify in the course of your duties 27. Actively participate in quality and safety activities 28. Actively pursue opportunities for professional development and growth 29. Communicate clearly and politely 30. Actively protect the privacy and security of Hospital information 31. Use equipment and devices for their intended purpose and only after training 32. Check your pay and notify the Hospital promptly of over or under payments Agreement I hereby confirm that: I have read this position description I understand the role for which I am being employed I have read the Hospital s Code of Conduct Employee s signature Manager s signature Page 5 of 5

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