Q3: I want to transfer money between my Hong Leong Current/ Savings accounts OR to other Hong Leong Current/ Savings accounts.

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3 Q3: I want to transfer money between my Hong Leong Current/ Savings accounts OR to other Hong Leong Current/ Savings accounts. 1. Select Transfer/ Interbank Payment or Transfer at main menu. 2. Select Transfer. 3. Enter the amount you wish to transfer. 4. Select the Current/ Savings account you wish to take the money FROM. 5. Select the Current/ Savings account you wish to transfer the money TO. If you wish to transfer money to other Hong Leong Current/ Savings account, select Other A/C to enter the account number manually. 4 5

4 Q4: I want to transfer money from my Hong Leong Current/ Savings account to pay any Hong Leong Credit Card account. Q5: I want to transfer money from my Hong Leong Current/ Savings account to pay any Hong Leong Home Loan/ Car Loan/ Personal Loan. 1. Select Payment & Prepaid Reload at main menu. 1. Select Payment & Prepaid Reload at main menu. 2. Select Credit Card Payment. 3. Enter the amount you wish to transfer. 4. Select the Current/ Savings account you wish to take the money FROM. 5. Enter the Credit Card number you wish to transfer the money TO. 2. Select Loan/ Financing Payment. 3. Select the type of loan payment you wish to make. 4. Enter the amount you wish to transfer. 5. Select the Current/ Savings account you wish to take the money FROM. 6. Enter the loan account number you wish to transfer the money TO. Did you know? With more than 18 participating banks for Interbank GIRO, you can use our ATMs to make fund transfers completely hassle-free. Did you know? You can set the transfer/ withdrawal limit up to a maximum of RM5,000 daily (RM10,000 for Priority Banking customers). 6 7

5 Q6: I want to transfer money from my Hong Leong Current/ Savings account to a Current/ Savings account in other banks. Q7: I want to transfer money from my Hong Leong Current/ Savings account to a Credit Card account with other banks. 1. Select Transfer/ Interbank Payment or Transfer at main menu. 1. Select Transfer/ Interbank Payment or Transfer at main menu. 2. Select Interbank Funds Transfer. 3. Enter the amount you wish to transfer. 4. Select the Current/ Savings account you wish to take the money FROM. 5. Select the name of bank you wish to transfer the money TO. 6. Enter the recipient account number you wish to transfer the money TO. 7. Ensure all account details entered are correct. Note: There will be an interbank funds transfer fee of RM1 for each transfer you make. 2. Select Credit Card/ Prepaid Card Payment (Interbank). 3. Enter the amount you wish to transfer. 4. Select the Current/ Savings account you wish to take the money FROM. 5. Select the name of bank you wish to transfer the money TO. 6. Enter the recipient account number you wish to transfer the money TO. 7. Ensure all account details entered are correct. Note: There will be an interbank funds transfer fee of RM1 for each transfer you make. 8 9

6 Q8: I want to transfer money from my Hong Leong Current/ Savings account to a Home Loan/ Car Loan/ Personal Loan account with other banks. What can I do with Cash Deposit Machine? Q1: I want to deposit money into any Hong Leong Current/ Savings account. 1. Select Transfer/ Interbank Payment or Transfer at main menu. 1. Select Cash Deposit at main menu. 2. Enter the Current/ Savings account number you wish to deposit the money into. 3. Insert your money (currency notes in RM5, RM10, RM20, RM50 and RM100 only) into deposit slot. 2. Select Loan/ Financing Payment (Interbank). 3. Enter the amount you wish to transfer. 4. Select the Current/ Savings account you wish to take the money FROM. 5. Select the name of bank you wish to transfer the money TO. 6. Enter the recipient account number you wish to transfer the money TO. 7. Ensure all account details entered are correct. Note: There will be an interbank funds transfer fee of RM1 for each transfer you make. Did you know? You do not need to insert the notes individually or even count them as the machine automatically counts them for you! 10 11

7 Q2: I want to deposit money to pay a Hong Leong Credit Card account. What can I do with Cheque Deposit Machine? Q1: I want to deposit a House Cheque/ Local Cheque/ Foreign Cheque into a Hong Leong Current/ Savings account. 1. Select Credit Card Payment at main menu. 2. Enter the Credit Card account number you wish to deposit the money into. 3. Insert your money (currency notes in RM5, RM10, RM20, RM50 and RM100 only) into deposit slot. Q3: I want to deposit money to pay a Hong Leong Home Loan/ Car Loan/ Personal Loan account. 1. Select Savings/ Current at main menu. 2. Select Single Cheque. 3. Enter the Current/ Savings account number you wish to deposit the cheque into. 4. Enter the cheque amount. 5. Insert your cheque into deposit slot. Or 1. Select Loan/ Financing Payment at main menu. 2. Enter the type of loan account number you wish to deposit the money into. 3. Insert your money (currency notes in RM5, RM10, RM20, RM50 and RM100 only) into deposit slot. 1. Select Savings/ Current at main menu. 2. Select Multiple Cheques. 3. Enter the Current/ Savings account number you wish to deposit the cheques into. 4. Enter the total cheque amount. 5. Insert your cheques one at a time into deposit slot. Note: Please indicate clearly and in full on the reverse of the cheque(s) - your name, contact number and Current/ Savings account number

8 Q3 Q2 Q4 Q2: I want to deposit a cheque to pay a Hong Leong Credit Card account. 1. Select Credit Card Payment at main menu. 2. Enter the cheque amount. 3. Enter the Credit Card account number you wish to deposit the cheque into. Note: Please indicate clearly and in full on the reverse of the cheque - your name, contact number and Credit Card account number. Q3: I want to deposit a cheque to pay a Hong Leong Home Loan/ Personal Loan account. 1. Select Loan Payment at main menu. 2. Enter the cheque amount. 3. Enter the Loan/ Financing account number you wish to deposit the cheque into. Q4: I want to deposit a cheque to pay a Hong Leong Car Loan. 1. Select Hire Purchase at main menu. 2. Enter the cheque amount. 3. Enter the Hire Purchase account number you wish to deposit the cheque into. Note Q3 & Q4: Please indicate clearly and in full on the reverse of the cheque - your name, contact number and Loan account number

9 Q4: I want to transfer money from my Hong Leong Current/ Savings account to pay any Hong Leong Credit Card account. 1. Dial to access Hong Leong IVR Phone Banking. 2. Select your preferred language and press (1) in the main menu. 3. Key-in your 16-digit ATM/ Debit Card number and follow by 6-digit TPIN. 4. Press (3) for Banking Services. 5. Press (1) for Current/ Savings Account. 6. Press (3) for Funds Transfer. 7. Select from list of registered account that you wish to transfer FROM. 8. Press (1) to enter account number you wish to transfer TO. 9. Enter the 16-digit Credit Card number. 10. Enter amount you wish to transfer. 11. Press (1) to confirm. Q5: I want to transfer money from my Hong Leong Current/ Savings account to pay my Hong Leong Home Loan/ Car Loan/ Personal Loan. 1. Dial to access Hong Leong IVR Phone Banking. 2. Select your preferred language and press in the main menu. 3. Key-in your 16-digit ATM/ Debit card number and follow by 6-digit TPIN. 4. Press for Banking Services. 5. Press for Loan Account transactions. 6. Press for Loan Payment as further instructions will be narrated to you. At any time during your call, you may press: to repeat. to perform another transaction within the same menu. to return to previous menu. to return to main menu. to speak to our Customer Relationship Officer. Star key Hash key 16 17

10 Q6: I want to transfer money between my own Hong Leong Current/ Savings account. 1. Dial to access Hong Leong IVR Phone Banking. 2. Select your preferred language and press in the main menu. 3. Key-in your 16-digit ATM/ Debit card number and follow by 6-digit TPIN. 4. Press for Banking Services. 5. Press for Current and Savings Account transactions. 6. Press for Funds Transfer as further instructions will be narrated to you. Q7: I want to report a lost ATM/ Debit Card/ Credit Card. 1. Dial to access Hong Leong IVR Phone Banking. 2. Select your preferred language and press in the main menu. 3. Press to report your lost or stolen card. 4. Please hold to speak to our Customer Relationship Officer who will personally attend to your report. At any time during your call, you may press: to repeat. to perform another transaction within the same menu. to return to previous menu. to return to main menu. to speak to our Customer Relationship Officer. Star key Hash key 18 19

11 Forgot User Name or Password? 1. If you have forgotten your User Name, please call our Customer Service at to assist you. 2. If you have forgotten your Password: Create an I-PIN from any Hong Leong Bank s ATM using your ATM/ Debit/ Credit Card. Visit Click Login on the top right hand corner under Online Banking. Click Reset Password on the left menu bar. What can I do with Hong Leong Bank Connect Online Banking? Transfer/ Payment for my OWN Hong Leong Bank s Accounts. Q1: I want to check my Hong Leong Current/ Savings account balance/ transactions history. Login -> Manage My Account -> Account Overview 1. Select the Current/ Savings account you would like to view. 2. To view transactions, click View Transaction History button at bottom page. 3. Select the history range from drop-down list and your account transactions will be displayed

12 Q2 Q3 Q4 Q5 Q2: I want to transfer money between my Hong Leong Current/ Savings accounts. Login -> Payments & Transfers -> Own Account Transfer 1. Select a Current/ Savings account to transfer money out at From Account drop-down list. 2. Select a Current/ Savings account to receive the money in at To Account drop-down list. 3. Enter the amount you wish to transfer. 4. Click Submit button at bottom page. Note: You can also set repeat transfers by clicking Set Standing Instructions (SI) and complete the required fields. Q4: I want to pay my Hong Leong Home Loan/ Car Loan/ Personal Loan. Login -> Payments & Transfers -> Own Loans/ Financing Transfer 1. Select a Loan account from drop-down list and click Submit button. 2. Select a Current/ Savings account to transfer money out at From Account drop-down list. 3. Enter the instalment amount you wish to pay. 4. Click Submit button at bottom page. Note: You can also set repeat transfers by clicking Set Standing Instructions (SI) and complete the required fields. Q3: I want to pay my Hong Leong Credit Card account. Login -> Payments & Transfers -> Own Credit Cards Transfer 1. Select a Current/ Savings account to transfer money out at From Account drop-down list. 2. Choose an option to pay Minimum Due, Current Statement Balance, or Other amount. 3. If you choose Others, enter the amount you wish to pay. 4. Click Submit button at bottom page. Note: You can also set repeat transfers by clicking Set Standing Instructions (SI) and complete the required fields. Q5: I want to pay bills. Login -> Billers & Purchases -> Bill Payment 1. Select the Payee Category or All Payees from drop-down list. 2. Select the Payee Name from drop-down list & click Next button. 3. Select a Current/ Savings account to transfer money out at From Account drop-down list. 4. Click Non-registered button and enter the bill/ policy account number you wish to pay. 5. Complete all required fields and enter the amount. 6. Click Submit button at bottom page. 7. Click Request TAC and enter the 6-digit TAC you received via SMS to your registered mobile number for TAC. Refer to the guide on page 20 if you have not registered your mobile number for TAC

13 Transfer/ Payment to 3rd PARTY ACCOUNTS in Hong Leong Bank or other Banks. Reminder: Please make sure you have registered your mobile number for TAC before you perform any 3rd Party Hong Leong Bank/ interbank funds transfer. 1. Pre-Register all the accounts which you frequently transfer money to, and you do not need to request TAC for your transfer/ payment anymore. Go to Payments & Transfers -> My Favourite Accounts to add your 3rd party banking accounts. 2. Set Standing Instruction (SI) if you wish to automate the transaction as a repeat transfer/ payment in the future. Q6 Q7 Q8 Q7: I want to pay other Hong Leong Credit Card account. Login -> Payments & Transfers -> 3rd Party Credit Cards Transfer 1. Select a Current/ Savings account to transfer money out at From Account drop-down list. 2. Click Non-registered button and enter the 16-digit Hong Leong Credit Card number you wish to transfer to. 3. Enter the amount and Recipient Reference remark. 4. Click Submit button at bottom page. 5. Click Request TAC and enter the 6-digit TAC you received via SMS to your registered mobile number for TAC. Refer to the guide on page 20 if you have not registered your mobile number for TAC. Q6: I want to transfer money to other Hong Leong Current/ Savings accounts. Q8: I want to pay other Hong Leong Home Loan/ Car Loan/ Personal Loan. Login -> Payments & Transfers -> 3rd Party Account Transfer 1. Select a Current/ Savings account to transfer money out at From Account drop-down list. 2. Click Non-registered button and enter the 11-digit Hong Leong Current/ Savings account number you wish to transfer to. 3. Enter the amount and Recipient Reference remark. 4. Click Submit button at bottom page. 5. Click Request TAC and enter the 6-digit TAC you received via SMS to your registered mobile number for TAC. Refer to the guide on page 20 if you have not registered your mobile number for TAC. Login -> Payments & Transfers -> 3rd Party Loans/ Financing Transfer 1. Select a Current/ Savings account to transfer money out at From Account drop-down list. 2. Click Non-registered button and enter the 11-digit Hong Leong Loan account number you wish to transfer to. 3. Enter the amount and Recipient Reference remark. 4. Click Submit button at bottom page. 5. Click Request TAC and enter the 6-digit TAC you received via SMS to your registered mobile number for TAC. Refer to the guide on page 20 if you have not registered your 24 mobile number for TAC. 25

14 Q9 Q9: I want to transfer money to a Current/ Savings/ Credit Card/ Loan account in other Banks. Login -> Payments & Transfers -> Interbank GIRO (IBG) 1. Select a Current/ Savings account to transfer money out at From Account drop-down list. 2. Click Non-registered button and enter the account number you wish to transfer to. 3. Enter the beneficiary name (recipient). 4. Select the receiving bank from the drop-down list. 5. Enter the amount and Recipient Reference remark. 6. Click Submit button at bottom page. 7. Click Request TAC and enter the 6-digit TAC you received via SMS to your registered mobile number for TAC. Alternatively, you may opt for an immediate funds transfer via Pay+ with a transfer fee of RM1.00 Refer to the guide on page 20 if you have not registered your mobile number for TAC. Note: Interbank GIRO (IBG) transfer fee is only RM

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