Version 3.0. Ref: ALB LBCG LiveBackup Administrator s Companion

Transcription

1 Version 3.0 Ref: ALB LBCG LiveBackup Administrator s Companion For Microsoft Windows 2000 Server or Windows Server 2003

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3 Atempo retains all property rights concerning the documentation of LiveBackup software. Your right to copy the LiveBackup software documentation is limited by the legislation on copyright. Copies or adaptations without Atempo s prior written consent are forbidden by law and constitute a reprehensible breach. This documentation is provided as is without any warranty of any kind, either expressed or implied, including (but not limited to) the implied warranties or conditions of merchantability or fitness for a particular purpose. Atempo shall not be liable for loss of profits, decreasing or interrupted business activity, for loss of data or data use, nor for any indirect, special or consequential damages whatsoever, even if Atempo has been advised of the possibility of such damages arising out of a fault or an error in the documentation or in LiveBackup software. Atempo retains all rights to modify this documentation periodically without notice. No part of this guide may be reproduced or transmitted, for any purpose, by any means, electronic or mechanical, without Atempo s express and written permission. Atempo and Atempo s logo are trademarks or registered trademarks of Atempo. All brand or product names mentioned in this guide are trademarks or registered trademarks of their respective companies or organizations. Copyright 2007 Atempo. All rights reserved. AES encryption/decryption copyright 2002 Dr. Brian Gladman, Worcester, UK. All rights reserved. The free distribution and use of this software in both source and binary form is allowed (with or without changes) provided that: distributions of this source code include the above copyright notice, this list of conditions and the following disclaimer; distributions in binary form include the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other associated materials; the copyright holder's name is not used to endorse products built using this software without specific written permission. This software is provided 'as is' with no explicit or implied warranties in respect of its properties, including, but not limited to, correctness and/or fitness for purpose. Copyright Jean-loup Gailly and Mark Adler.zlib.h -- interface of the 'zlib' general purpose compression library version 1.1.3, July 9th, 1998.

4 LiveBackup Administrators Companion Guide

5 i Table of Contents Chapter 1 Introduction to LiveBackup LiveBackup components What s new in LiveBackup Using this guide Using the LiveBackup documentation Overview of the printed documentation Documentation conventions Using the online help Customer Support Chapter 2 LiveBackup architecture Comprehensive data and software protection Mirroring and versioning Self-service data and software recovery Fast performance Real-time protection Central administration Architecture Chapter 3 LiveBackup Console Running the LiveBackup Console The console window Main menu Main toolbar Console tree Details pane Chapter 4 Gathering server information Getting server properties Monitoring server throughput Getting server alerts Generating activity reports Clients Activity report Space Consumption report Data Profile report Operations Performed report

6 ii LiveBackup Administrator s Companion Guide Chapter 5 Managing LiveBackup Server Managing the server s activity Adding servers Adding client licenses Managing the shared database Compacting the server Protecting the LiveBackup vault Third-party application backup and restore Backup using a third-party application Restore using a third-party application backup Example: Time Navigator backup and restore of the LiveBackup vault.56 Vault Management Wizards Back up the server vault Restore the server vault Work with backup tasks in progress Work with restore tasks in progress COM automation Chapter 6 Configuring clients Creating clients and groups Create groups Create groups automatically Create groups manually Add clients to a group Create clients Create clients automatically Create individual clients Working with clients and groups Rename a client or a group View client or group information Delete clients or groups Move clients among groups Configuring protection properties Edit name and comments Specify the level of file protection Define which types of files to protect Define discardable data types Tips on masks Allocate storage space for protected files Configure data aging

7 Contents iii Configure user access through feature lockdown Set an expiration date Enable auto-creation within a group Chapter 7 Managing clients Managing clients connection to the server Stop and resume connections Re-initialize a client Managing data Change the database location Launch the data aging process Migrate files Redirecting clients Transferring clients between servers Export clients from LiveBackup Server Import clients into a new LiveBackup Server Generating client activity reports Chapter 8 Working with client recovery Checkpoints Requesting client checkpoints Creating recovery images Before you create an image Create a universal boot image Generate a system image Pushing a system rollback to the client Chapter 9 Securing information Configuring user privileges Server administration Client administration Encryption Chapter 10 Managing storage space Compression Redundancy elimination Data aging Schedule times to process aged data Archiving systems Connect LiveBackup to LiveArchive

8 iv LiveBackup Administrator s Companion Guide Work with connections Manage data transfer tasks Troubleshoot archive tasks Chapter 11 Administering LiveBackup from a remote location187 Installing the remote console System requirements Install the remote console Managing the LiveBackup Server from a remote console Appendix A File type macros Application Development Files Compressed or Encoded Files Inboxes Graphics Files Internal Discardable Data Local temporary directories Microsoft Office documents Microsoft System Restore Points My Documents folder Recycle Bin directories Start menu applications Streaming audio/video files Temporary download directories Temporary Internet directories Text files Appendix B LiveBackup Alerts LiveBackup Server Alerts Compact alerts Disk space alerts Export/Import alerts Encryption alerts Licensing alerts Redirection alerts Replication alerts Shared database alerts Vault Management alerts SQL Server alerts Third party backup/restore process alerts Upgrade alerts

9 Contents v LiveBackup Client Alerts Automatic creation alerts Change database location alerts Connection alerts Data aging alerts Expiration alerts File migration alerts Replication alerts Remote Rollback alerts System imaging alerts Archiving Alerts Appendix C LiveBackup maintenance messages Vault Backup Wizard Vault Restore Wizard Third Party Vault Backup Third Party Vault Restore Export Import SQL 2005 migration Appendix D Glossary Index

10 vi LiveBackup Administrator s Companion Guide

11 1 C H A P T E R 1 Introduction to LiveBackup 1 LiveBackup provides centralized storage management and administration of distributed data on desktop and laptop workstations throughout the enterprise. It provides the most effective and timely recovery of data and systems distributed on these computers by Providing continuous, immediate file backups, for the most reliable recovery of the most recent data or system changes. Enabling users to simply roll back to a previously working state whenever they have problems with their system. Enabling users to perform a complete, bare-metal system recovery in case of a disaster such as hard drive failure or computer theft. LiveBackup protects the user's data by replicating changes to a network server. This process occurs as a background task on the client computer, with no individual post-installation client setup necessary. Once replicated, this data can be recovered easily at the client computer using Explorer context menus or the Recovery Assistant, an interview-style wizard accessible from the Windows System Tray. Users can recover an entire copy of a lost file, backed up by the process of mirroring, or can revert to a previously saved version of a file, saved by the process of versioning. They can restore their data safely, with little effort and no LAN administrator intervention. LiveBackup also takes system management flexibility a step further, allowing users to roll back their system files while their document files remain intact. The communication between the LiveBackup Client copying files and the LiveBackup Server storing them is virtually seamless. LiveBackup functions at the file system level any changes to files are transmitted quickly to the server when the computer is connected to the LAN, or opportunistically when the computer is only intermittently connected, as is the case with a portable computer. This continuous nature means that the most recent backup is always available. It also means that network performance will not suffer, as backups are streamed to the server on a real-time basis, instead of in bulk.

12 2 LiveBackup Administrator s Companion LiveBackup components Atempo LiveBackup consists of the following components: LiveBackup Server: LiveBackup Server stores and manages distributed data in your enterprise. It contains a storage server, which uses Microsoft SQL Server 2000 or 2005 to store each client computer s complete set of files in its own individual database. It also includes a LiveBackup Console, which is a Microsoft Management Console snap-in that enables you to fine-tune client configurations, secure data, manage storage, set up users, track statistics and alerts, generate reports, and manage aged data. Although you as the administrator do not have to intervene for client file recovery, you can determine which recovery options are available to LiveBackup Client users. The LiveBackup Server maintains ultimate control. LiveArchive: LiveBackup supports a connection to LiveArchive, which is a longterm file archiving system that enables you to off-load your major storage needs from LiveBackup Server to a secondary storage server. LiveArchive tracks the archived files and makes them available for recovery should the client computer need them. LiveBackup Client: LiveBackup Client executes all operations on each individual client computer. It transmits data to the LiveBackup Server for storage and tracks file changes as they are made. It also enables users to recover individual files, roll back their system, save system checkpoints, and request system images. LiveBackup Express: LiveBackup 2.9x and later supports a User Document Only protection version called LiveBackup Express. This version offers an alternative for those administrators who are not interested in full system protection. If you have purchased the Express version, then all disaster recovery, system rollback, remote rollback, and system imaging features are disabled in both the LiveBackup Server and LiveBackup Client. Features available in each version of LiveBackup are outlined in the table below. Express Full User documents protection System data and application components protection Local and remote system rollback Disaster recovery File migration Feature lockdown

13 Introduction to LiveBackup 3 What s new in LiveBackup 3.0? In addition to a number of fixes and optimizations, LiveBackup 3.0 Eliminates the differentiation in treatment of user documents versus system files under Full System Protection mode. This enables LiveBackup to save storage space by eliminating redundant user document files as well as system files, and it simplifies protection management for you. In User Document Only protection mode, such as that offered by LiveBackup Express, there are no changes. LiveBackup will only protect your user document data as before. Supports any combination of Full and Express licenses. The LiveBackup Console enables you to manage each license class separately. See Adding client licenses on page 40. Automatically creates a dynamic checkpoint daily, at 4:00 AM local time (or as soon after as possible). This feature ensures that you always have a recent client checkpoint available for system rollback. For more information, see Checkpoints on page 142. Improves the data aging process by aging all data equally, rather than aging only user document data as in previous versions. Data aging is now defined by Continuous and Extended protection windows that provide more flexibility in configuring what data will be recoverable for how long. See Data aging on page 172. Enables you to redirect client accounts from one LiveBackup Server to another. See Redirecting clients on page 127. Enables you to transfer client accounts and protected data from one LiveBackup Server to another. See Transferring clients between servers on page 130. Enables you to perform a LiveBackup Client Disaster Recovery procedure using a system image that has been saved to a network drive. To accomplish this, LiveBackup provides a new boot media wizard based on Windows PE with network driver support, as well as an improved Disaster Recovery utility for the client. See Create a universal boot image on page 146. Extends storage encryption to all file types, thereby improving security. Supports Microsoft SQL Server If you want to upgrade an existing Microsoft SQL Server 2000 and LiveBackup Server installation to use Microsoft SQL Server 2005, see the Upgrade chapter in the LiveBackup Installation and Setup Guide. Notifies you of connection, expiration, and/or storage issues on the LiveBackup Client. See Chapter 2: Protecting your data of the LiveBackup Client User Guide.

14 4 LiveBackup Administrator s Companion Using this guide This Administrator s Companion guide consists of the following chapters, which include the information necessary to manage and administer LiveBackup Server in your enterprise. Chapter 1: Introduction This chapter, which you are now reading, provides an overview of LiveBackup and the LiveBackup documentation. Chapter 2: LiveBackup architecture This chapter provides an overview of features and technical reference information on how LiveBackup protects your data through transmission and storage. Chapter 3: LiveBackup Console This chapter describes how to run and use the LiveBackup Console, which is a Microsoft Management Console (MMC) snap-in. You will learn how MMC is organized and about some of its standard features. Chapter 4: Gathering server information This chapter describes how to get information about LiveBackup Server from the LiveBackup Console. You will learn how to get server properties, track statistics, respond to alerts, and generate activity reports. Chapter 5: Managing LiveBackup Server This chapter describes how to use the LiveBackup Console to manage LiveBackup Server. You will learn how to manage the server s connection, add client licenses, maintain the database log, manage tasks, and configure the shared database. Finally, you will learn how to manage the LiveBackup vault of information by backing all client databases at once, and restoring them when necessary. Chapter 6: Configuring clients This chapter describes how to create and configure clients and groups. You will learn how to add, remove, and rename the clients that will be protected by LiveBackup Server, and you will also learn how to configure each client or group s protection properties. Chapter 7: Managing clients This chapter describes how to manage clients after you have created and configured them. You will learn how to manage active clients and their connection to the LiveBackup Server, and you will learn how to manage the data stored by large user communities. You will also learn how to redirect client accounts from one LiveBackup Server to another, as well as how to export client accounts from one server adn import into another. Finally, you ll learn how to view reports on clients or groups. Chapter 8: Working with client recovery This chapter describes how to create bootable media and recovery images for LiveBackup Clients to use during a disaster recovery, how to request a client checkpoint, and how to push a system rollback to a client.

15 Introduction to LiveBackup 5 Chapter 9: Securing information This chapter explains how LiveBackup secures your enterprise s vital information. You will learn how to set up LiveBackup to provide user access to particular LiveBackup Client features and to prevent unauthorized access to your data from others. You will also learn about LiveBackup encryption features, including how to configure storage and transport encryption. Chapter 10: Managing storage space This chapter explains how LiveBackup stores so much data using so little disk space. It also describes how to set up data aging, so you can delete older versions or off-load them to a backup site for long-term storage. Chapter 11: Administering LiveBackup from a remote location Use this chapter to learn how to install and set up LiveBackup to be administered at a site remote from where the LiveBackup Storage Server and/or your LiveBackup Clients are installed. Appendix A: File type macros This appendix defines the file type macros LiveBackup includes to help you customize user document and discardable data types. Appendix B: LiveBackup Alerts This appendix describes all LiveBackup Server and Client alerts, and explains the actions you should take in response to each particular message. Appendix C: Maintenance messages This appendix defines messages pertaining to server maintenance, such as backup, restore, and SQL upgrade. Appendix D: Glossary This appendix defines terms used throughout this manual.

16 6 LiveBackup Administrator s Companion Using the LiveBackup documentation LiveBackup includes a comprehensive documentation set that explains the crucial concepts behind LiveBackup as well as procedures for accomplishing specific tasks. You can use both the printed and online aids described below. Overview of the printed documentation LiveBackup Installation and Setup Guide: Provides an overview of LiveBackup plus all the information you need to get LiveBackup up and running in your enterprise. LiveBackup Administrator s Companion: Provides both reference and step-by-step information necessary for the administrator to set up LiveBackup Server, manage client computers, track statistics, generate reports, and respond to alerts. LiveBackup Client User Guide: Provides complete details on how LiveBackup Client protects data and how to recover a file, folder, or an entire system. LiveArchive User Guide: Provides complete details on how to install and configure LiveArchive and LiveBackup to transfer and store aged data from LiveBackup. Documentation conventions Throughout the printed documentation, the following conventions are used to help you understand the information presented. Convention UPPERCASE Bold in quotes Italic Monospace Click Right-click Double-click Used for File names Menus, commands, dialog box options, and text that must be typed as shown References to other sections within the same printed guide References to other sources of information and new terms in the text DOS commands Click the primary mouse button once Click the secondary mouse button once Click the primary mouse button twice quickly

17 Introduction to LiveBackup 7 Using the online help After installing LiveBackup, online help is available for both LiveBackup Server and LiveBackup Client. Context sensitive help is also available. To view the help for LiveBackup In LiveBackup Console, click the Help menu and choose Help on LiveBackup Servers. Or click the Help button in the toolbar. To view help in LiveBackup Client Right-click the LiveBackup tasktray icon and select Help. Customer Support If you have a problem that you can t solve given the information in this user guide, check the Help on LiveBackup Servers. If you don t find an answer in this documentation, then see the Atempo Knowledge Base, located on the Atempo Web site at If you need further assistance, Customer Support is available subject to either the terms of your maintenance agreement or Atempo's support policies. For the US and APAC, to livesupport@atempo.com or call For Europe, to support@atempo.com or call

18 8 LiveBackup Administrator s Companion

19 9 C H A P T E R 2 LiveBackup architecture 2 The LiveBackup storage management system delivers the capabilities organizations need to meet their storage management challenges. This section describes LiveBackup s Comprehensive data and software protection, including Integrated mirroring and versioning Self-service data and software recovery Efficient data storage Minimal performance impact Central administration Architecture LiveBackup provides these capabilities using advanced storage management technology that ensures the highest level of protection for valuable data. Designed for the enterprise, LiveBackup can support even the largest networks, provided there is adequate hardware and proper system configuration. Best of all, LiveBackup helps reduce the impact of user errors and hardware and software failures on business operations.

20 10 LiveBackup Administrator s Companion Comprehensive data and software protection LiveBackup provides unparalleled protection for data, application, and system files, including your entire operating system, whether it resides on desktop workstations or laptop computers. Its comprehensive protection integrates both versioning and mirroring. Mirroring and versioning LiveBackup provides comprehensive data protection by making an exact copy of information from desktop computers and laptop computers on the LiveBackup Server. This process is called mirroring. Recovery of mirrored information is fast and easy the user simply performs a file recovery operation that restores the mirror copy from the LiveBackup Server. LiveBackup augments mirroring with a versioning capability that maintains an audit trail of all changes to specified files, so users can roll back to previous file versions if the current versions are damaged. Versioning is particularly effective in minimizing the impact of failed software installations or upgrades that render an application or even the operating system unusable. The user can recover by simply rolling back to the previously operating version

21 LiveBackup architecture 11 of the system. Versioning is also useful in recovering information that a user has unintentionally altered. For example, if a user overwrites a document file by forgetting to rename it before saving it, he or she can simply roll back to the previous version of the file, effectively undoing the mistake. LiveBackup versioning automatically checkpoints all Windows system files and the registry at each system boot as well as daily, at 4:00 AM (or as soon after as possible). In addition, both the administrator and the user can initiate a checkpoint of the operating system at any time, such as immediately prior to installing an application update. You, as the administrator, select which directories and file types to version automatically as well as the number of versions to be stored. The first time versioning is activated, LiveBackup stores a copy of the current version of each specified file. This baseline copy of versioned files is compressed by LiveBackup Client before sending it to the LiveBackup Server for both transmission and storage efficiency. Each time a change is made to any of the specified files, LiveBackup saves a trail of the changes so that the user can roll back to a previous version if desired. Because LiveBackup stores only the changes for each version rather than the entire file, it is storage efficient. Self-service data and software recovery LiveBackup offers four types of recovery: File recovery Your users can recover individual files through the easy-to-use LiveBackup graphical user interface. He or she simply selects the file to be recovered from a list that can be organized in a variety of ways. The user can choose particular versions of any protected file, and then recover this version to its original or an alternate location. Folder recovery Recover all files in any folder from a given date and time. System rollback In this case, although the operating system boots successfully, the user is experiencing application or operating software anomalies that are typically the result of a lost, overwritten, or corrupted file. This problem could be caused by a variety of actions, such as a failed software installation. To recover, the user can roll back to a previously working operating system configuration quickly and easily. True bare-metal disaster recovery In this case, the user cannot boot the operating system. The LiveBackup Client user recovers by using the disaster recovery media provided by the LiveBackup Administrator. This media is created using the System Image Wizard. This disaster recovery process restores the system and all of its files to full operation.

22 12 LiveBackup Administrator s Companion Because of the ease of recovery, users can recover data and software on their own. The LiveBackup Recovery Assistant guides the user through each step of the recovery process. Fast performance LiveBackup includes advanced capabilities that enable it to provide a high level of protection while minimizing the impact on network performance and server storage requirements. These features include Incremental, block-level backup LiveBackup protects large files with minimum impact on network load by incrementally backing up only changed blocks of data. Continuous rather than scheduled protection By mirroring and versioning data on a continuous basis, LiveBackup levels network loading due to the random nature of user file operations. This leveling allows LiveBackup to provide a high level of protection without significantly impacting network performance. Compression To minimize both network traffic and storage capacity requirements, LiveBackup compresses backup information and eliminates duplicate copies of files and blocks. Redundancy elimination To decrease the total amount of storage space required, LiveBackup saves only one copy of each unique file in the storage database. For example, even if all your client computers have Microsoft Office installed, only one copy of the application will be stored, thus saving many megabytes of storage space. Real-time protection Unlike traditional enterprise storage management systems, LiveBackup performs continuous, real-time mirroring and versioning of data. For example, each time a user saves a file, LiveBackup quickly and automatically mirrors the contents of that file or generates a record of the changes made since the last save. The unique continuous mirroring and versioning capability protects data more completely than conventional periodic mirroring or versioning. LiveBackup real-time mirroring and versioning operates even while a laptop computer is disconnected from the network. The backup information is stored on the local disk of the laptop in a cache folder until the computer is reconnected to the network by either dial-up or a physical connection. At that time, the information is synchronized with previous backup information stored on the LiveBackup Server for that laptop. LiveBackup is able to provide continuous, real-time protection because of its tight integration with the computer s file system. This integration allows LiveBackup to provide complete protection, even for files that may remain open during the entire computer session.

23 LiveBackup architecture 13 LiveBackup backs up the file each time a file I/O operation such as a save occurs that changes the file s contents. This ability is inherent in the design of LiveBackup, and unlike conventional storage management products, does not require an additional open files agent. Central administration To help minimize the costs of system administration, LiveBackup enables you to manage storage from a centralized console. The LiveBackup Console is a snap-in to the Microsoft Management Console available with Windows Server. From the console, you can administer all of the LiveBackup Clients. You can also remotely deploy LiveBackup Clients to any workstation, or laptop computer connected to the LAN using scripting or an intranet installation. Or you can deploy client software automatically using any other Electronic Software Distribution package. Architecture As the figure below shows, LiveBackup is based on modern client/server architecture. LiveBackup Client and Server communicate over the network using the HTTP protocol and XML DOM technology.

24 14 LiveBackup Administrator s Companion The client software currently runs on Windows 2000 Professional and Windows XP Professional or Home Edition platforms. LiveBackup agents are implemented as file system filters below the application level to provide broad continuous support across all applications. Client operation is fully automatic and requires no user intervention to protect and manage client data. The user gets involved only when he or she needs to restore a previous version of a file, recover an inadvertently deleted file, or restore the system to a previously working state. The administrator can limit user access to LiveBackup features through feature lockdown. The LiveBackup Server runs on Microsoft Windows 2000 Server, Advanced Server, or Windows Server 2003 Standard or Enterprise edition. It maintains all storage management information in an embedded Microsoft SQL Server 2000 or 2005 database. The server includes an operator s console consisting of Microsoft Management Console (MMC) snapins. LiveBackup Server is tightly integrated with the Windows operating system. The LiveBackup Console is a snap-in to the Microsoft Management Console and uses Windows administrative features such as feature lockdown and domain hierarchies. In addition, LiveBackup operates through the Windows security model, including access control, password protection, and encryption through Microsoft Crypto API Encryption.

25 15 C H A P T E R 3 LiveBackup Console 3 The LiveBackup Console is a Microsoft Management Console (MMC) snap-in that includes all of the administrative tools you need to manage LiveBackup in your enterprise. If you are familiar with Windows Server and SQL Server, then this interface should be very easy for you to learn, as it is modeled after these standards. If not, this section provides a brief overview of how LiveBackup functions within MMC to get you started quickly. In this chapter you will learn about Running the LiveBackup Console The console window

26 16 LiveBackup Administrator s Companion Running the LiveBackup Console You can run the LiveBackup Console directly, or you can run MMC and add the LiveBackup snap-in to it. Adding LiveBackup to MMC as a standalone snap-in is useful if you want to manage all your snap-ins, such as SQL Enterprise Manager, from the same console window. Note You must install LiveBackup Server before you can run the LiveBackup Console. For more information, see the LiveBackup Installation and Setup Guide. To run the LiveBackup Console 1. Login to Windows Server with administrative privileges. 1. Click Start and point to Programs. Point to Atempo LiveBackup Console and click LiveBackup Console. The LiveBackup Console window appears.

27 LiveBackup Console 17 To add the LiveBackup snap-in to MMC 1. Run Microsoft Management Console: C:\WINNT\SYSTEM32\MMC.EXE. 2. Click the Console menu and click Add/Remove Snap-in. The Add/Remove Snap-in dialog box appears.

28 18 LiveBackup Administrator s Companion 3. In the Standalone tab, click the Add button.the Add Standalone Snap-in dialog box appears. 4. In the Available Standalone Snap-ins list, click LiveBackup Servers, and then click Add. 5. Repeat the previous step for each snap-in you want to see in this instance of MMC. 6. Click Close. LiveBackup Servers appears in the Add/Remove Snap-in dialog box. 7. Click OK. LiveBackup Servers and any other snap-ins you added appear in the Microsoft Management Console window.

29 LiveBackup Console 19 The console window The Console window consists of four main areas: Main menu Main toolbar Console tree Details pane Main menu Main toolbar Console tree Details pane Main menu The Console menu contains options that control the MMC window. These options are not specific to LiveBackup. For more information, click the Help menu. See Also Microsoft Management Console Help

30 20 LiveBackup Administrator s Companion Main toolbar Console tree These tools enable you to manipulate the Console. Back: Moves focus in the console tree back to the last selected item. Forward: Moves focus in the console tree forward, after Back has been selected. Show/Hide Console Tree: Toggles the display of the console tree. Export list: Exports columns in the console to a text file. Refresh: Refreshes the contents of the details pane. Help: Displays Help on LiveBackup Servers. For more information on using help, see Using the online help on page 7. The console tree organizes the LiveBackup administrative tools. The console tree provides access to the following tools: Statistics: Displays information on network traffic (throughput), disk space usage, and the number of operations performed. Alerts: Displays warnings and other messages that require administrator intervention. Clients: Lists all clients and groups and provides tools for creating, configuring, organizing, and managing clients and their data. Stopped Clients: Lists clients that are stopped and no longer transferring files to the LiveBackup Server. Feature Lockdown: Lists all LiveBackup Client users and enables you to assign them the appropriate access to LiveBackup Client. Server Tools: Provides tools for maintaining the LiveBackup Server, including licensing, backup, and database settings.

31 LiveBackup Console 21 Details pane Data Aging: Enables you to configure how to handle older versions of the data that is stored in the LiveBackup Server. Reports: Generates reports on data, space consumption, and clients activity, and creates an invoice to justify cost and charge back for LiveBackup services. To access any of the tools, click the + sign to expand it and view its contents in the Console tree and the details pane. If the tool is the final object in a hierarchy, then information appears in the details pane, such as a list of clients or alerts. To act on any of the tools, click the tool, and then click the Action menu; or right-click the tool and select an option from the context menu that appears. At any time, you can right-click the tool or object and select Help for more information. The details pane displays the contents of the selected Console tree object. The following is an example of the details pane displaying Server Tools\System Settings objects. You may want to refresh the contents of the details pane: right-click an object in the window and click Refresh, or click the object, and then click the Refresh button in the toolbar, or press the F5 key.

32 22 LiveBackup Administrator s Companion

33 23 C H A P T E R 4 Gathering server information 4 From the LiveBackup Console, you can gather information about all of LiveBackup Server s operations. In this chapter, you will learn about Getting server properties Monitoring server throughput Getting server alerts Generating activity reports, including Data Profile, Space Consumption, Clients Activity, and Operations Performed reports.

34 24 LiveBackup Administrator s Companion Getting server properties You can view properties on any LiveBackup Server to determine its status and version. To view server properties 1. Expand LiveBackup Servers. 2. Right-click servername and click Properties. The LiveBackup Server Properties dialog box appears. This dialog box contains the following information about the selected server: LiveBackup Server Name: The name of the LiveBackup Server Computer. Status: The status of the LiveBackup Server, which may be any of the following: Active LiveBackup Server is running. Stopped by administrator Stop was selected from the Server s Action menu in LiveBackup Console. Stopped by maintenance LiveBackup Server is performing some maintenance task. See Maintenance, below. Stopped due to insufficient disk space LiveBackup Server has been stopped because there is insufficient disk space. If you have increased the disk space available, you may try to manually restart the server. Managing the server s activity on page 38.

35 Gathering server information 25 Maintenance: Whether maintenance tasks are running, and if so, which ones. When a maintenance task, such as backup or client export is running, no other maintenance tasks may be launched until it completes. Maintenance tasks may be as follows: Blank (no text) No maintenance tasks are running. LiveBackup Server is ready to accept any maintenance task. Vault Backup is in progress LiveBackup Server is performing a vault backup using the Vault Backup Wizard. See Protecting the LiveBackup vault on page 47. Vault Restore is in progress LiveBackup Server is performing a vault restore using the Vault Restore Wizard. See Protecting the LiveBackup vault on page 47. Vault Restore has been aborted A vault restore has been aborted by the administrator. You may need to reinstall LiveBackup Server. See LiveBackup Alerts for further information on the failure, and check Vault Management alerts on page 213. Vault Restore has failed A vault restore has failed. You may need to reinstall LiveBackup Server. See LiveBackup Alerts for further information on the failure, and check Vault Management alerts on page 213. Ready for external cold backup LiveBackup Server is preparing for a cold backup by a third-party application such as Time Navigator. See Third-party application backup and restore on page 48. Ready for external warm backup LiveBackup Server is preparing for a warm backup by a third-party application such as Time Navigator. See Third-party application backup and restore on page 48. Ready for external hot backup LiveBackup Server is preparing for a hot backup by a third-party application such as Time Navigator. See Third-party application backup and restore on page 48. Ready for external vault restore LiveBackup Server is preparing for a vault restore from a third-party application such as Time Navigator. See Thirdparty application backup and restore on page 48. Client import is in progress LiveBackup Server is importing client accounts from another LiveBackup Server. See Import clients into a new LiveBackup Server on page 134. Client import is being aborted LiveBackup Server is in the progress of terminating a previous client import task. See To cancel an import on page 138.

36 26 LiveBackup Administrator s Companion Ready to export client(s) LiveBackup Server is preparing to export client accounts to another LiveBackup Server. See Export clients from LiveBackup Server on page 130. Ready for SQL Server upgrade LiveBackup Server is preparing its database for an upgrade to Microsoft SQL Server See Chapter 7 in the LiveBackup Installation and Setup guide. LiveBackup upgrade is in progress LiveBackup Server is upgrading itself to the next version. See Chapter 7 in the LiveBackup Installation and Setup guide. Hardware: Information about the server computer, including Processors count, Processor type, Physical memory, and Platform. Software: Information about the required software installed, including the version of Windows the computer is running, the version of SQL Server that is installed, and the selected SQL Server language. 3. Click Close. Monitoring server throughput From Monitoring in the Console, you can get the net inbound and outbound traffic through the LiveBackup Server. This traffic is the result of clients mirroring file and system changes to the LiveBackup Server for database storage and LiveBackup Server replicating a requested file or system back to the client for recovery.

37 Gathering server information 27 To view data throughput 1. Expand LiveBackup Servers, and then expand servername. 2. Expand Monitoring, and then click the Throughput. Inbound throughput displays both Network traffic and Data traffic; outbound throughput displays Data traffic only. Network traffic represents the real rate of data transfer over the network, which is the actual size of data that LiveBackup is sending. Data traffic includes all redundant Windows and application files, representing what would be the rate of storing data in the LiveBackup Server in the absence of compression and redundancy elimination. By comparing the Network and the Data traffic curves, you can see how much storage space and network bandwidth is saved by LiveBackup's storage optimizations. Inbound: Displays the current rate of file transfer to the server in kilobytes per second. Inbound history: Graphs the rate of file transfer to the server over an extended period of time. Outbound: Displays the current rate of file transfer from the server to the clients in kilobytes per second. Outbound history: Graphs the rate of file transfer from the server to the clients over an extended period of time.

38 28 LiveBackup Administrator s Companion Getting server alerts Alerts inform you when operations need to be performed, and when those operations have been completed. All alerts require some form of administrator intervention. All LiveBackup alerts appear both in the Event Viewer, and under the Event Viewer section of Alerts in the LiveBackup Console. Alerts may relate to the LiveBackup Server, LiveBackup Client, or Atempo LiveArchive. Note that you must be logged in with local administrator privileges to view alerts. See also For more information on using the Event Viewer, including how to clear, save, and copy log files, as well as delete or close and alert, see the Event Viewer Help by right-clicking the Event Viewer node and choosing Help. See also For definitions of specific alerts and information on how to resolve to them, see LiveBackup Alerts on page 205. To review incoming alerts 1. Expand LiveBackup Servers, and then expand servername. 2. Expand Alerts, and then expand Event Viewer. 3. Expand LiveBackup Alerts.

39 Gathering server information 29 All incoming alerts appear in the details pane with the following information: Type: The severity of the alert: Error, Information or Warning. Date: The date the alert occurred. Time: The time at which the alert occurred. Source: LiveBackup Alerter. Category: A classification of the alert by its source: Client Services, Vault Backup/Restore, SQL Server, Archive Dispatcher, LB IIS Application Event: An internal number identifying the alert. User: Always N/A. Computer: The name of the LiveBackup Server computer. 4. To learn more about the alert, right-click it and then choose Properties. Generating activity reports LiveBackup enables you to generate the following reports on an individual client, a group of clients, or an entire server. Clients Activity report: View detailed information on clients' group membership, database size, last user, last checkpoint, and last version. Space Consumption report: Determine the average growth of storage use over a given amount of time. Data Profile report: Collect information on the files, types, and versions that exist in the LiveBackup storage databases. This information includes the total amount of protected data and the disk space used on the server to protect it. You can use this report to see how much disk space any client or server is consuming and the percentage of protected data on a per file type basis. Operations Performed report: View the number of file recoveries, rollbacks, and image requests that LiveBackup Server has processed per client since each client's installation and connection to LiveBackup Server. The remainder of this section describes how to use these reports. Tip To print any displayed report, from the File menu, click Print. Tip To sort data, click the column headings.

40 30 LiveBackup Administrator s Companion Clients Activity report The Clients Activity report provides detailed information on clients' group membership, database size, last user, last checkpoint, and last version. You may generate this report on all clients or on clients within a particular group. To view a Clients Activity report 1. Expand LiveBackup Servers, and then expand servername. 2. You can generate this report on the entire server, a client group, or any one client. Server: Click Reports. Group: Expand Clients. Right-click the group for which you want to view activity, point to All Tasks, and then click Reports. Client: Expand Clients. Right-click the client for which you want to view activity, point to All Tasks, and then click Reports. 3. Click Clients Activity. The Clients Activity report appears with the following information: ID: The internal numeric code assigned to the client. Name: The client's name. Group: The LiveBackup group of which the client is a member. DB size: The size of the client's database in MB.

41 Gathering server information 31 Last checkpoint: The date of the most recent system checkpoint created on the client. Last file version: The date of the most recently file version on the client. Encryption: The level of encryption applied to data in transmission to the client: 128-bit, 40-bit, or Off. Last user: The name of the last user logged on to the client computer, if available. Client version: The version number of the LiveBackup Client application installed on the client's computer. Expires: Displays the date on which the client account will expire or has expired. If the client is set to never expire, this cell is blank. Space Consumption report The Space Consumption report charts the average growth of data over a given amount of time and calculates when the server will run out of disk space if growth continues at the current rate. To generate the Space Consumption report 1. Expand LiveBackup Servers, and then expand servername. 2. You can generate this report on the entire server, a group of clients, or any individual client. Server: Click Reports. Group: Expand Clients. Right-click the group for which you want to view space consumption, point to All Tasks, and then click Reports. Client: Expand Clients. Right-click the client for which you want to view space consumption, point to All Tasks, and then click Reports. 3. Click Space Consumption.

42 32 LiveBackup Administrator s Companion The Space Consumption Report appears displaying information about how the database has grown since its creation. 4. To change the interval, from the drop-down list, select the time interval over which you want to view space consumption. The chart updates with information depicting how the database has grown over the given time. No activity is depicted as a broken line in the growth chart. 5. If you are viewing a report on the entire server, check the current total size of all databases at the bottom of the report. Data Profile report The Data Profile report collects information on the files, types, and versions that exist in the LiveBackup storage databases over a given range of dates. This information includes the total amount of protected data and the disk space used on the server to protect it. You can use this report to see how much disk space any client or server is consuming and how that disk space is being allocated on a per file type basis. To generate a Data Profile report 1. Expand LiveBackup Servers, and then expand servername. 2. You can generate this report on the entire server, a group of clients, or any client.

43 Gathering server information 33 Server: Click Reports. Group: Expand Clients. Right-click the group for which you want to view a data profile, point to All Tasks, and then click Reports. Client: Expand Clients. Right-click the client for which you want to view a data profile, point to All Tasks, and then click Reports. 3. Click Data Profile. LiveBackup gathers the requested data profile information on the selected clients and displays it in a detailed report. This report includes both Summary information and Data Details. Both sections are described in detail, below. If any clients are excluded from the report, then their names are listed in red below the Summary section. A client may be excluded if its database is being moved, or if it is detached or busy.

44 34 LiveBackup Administrator s Companion Summary Summary in the Data Profile report displays the size of the total protected data and provides information about storage savings. Protection type: Either Full system or User document. This parameter displays only for reports on a single client. Total protected data: The actual size of the data stored for the selected group, server, or client. This amount is equal to the size of all file versions on the selected systems themselves, before compression or redundancy elimination is applied. In client's storage: The actual size of data stored in client databases. This value includes all version information, as well. In shared storage: The actual size of data stored in the shared database. Storage space used: The total storage space used to store the protected data represented by Total protected data, using compression and redundancy elimination. Client's storage used: The total storage space used to store the protected data in client databases. Shared storage used: The total storage spaced used to store the protected data in the shared database. This value includes all version information, and appears for reports on the entire server only. Net storage savings: The number of megabytes of storage space saved by protecting data using LiveBackup rather than copying all data to a separate backup device. This value appears for reports on the entire server only. Client's storage savings: The storage space saved by using LiveBackup. This value is equal to the Total protected client's data minus the client's storage used. Shared storage savings: The storage space saved by using LiveBackup. This value is equal to the Total protected shared data minus the shared storage used. It appears for reports on the entire server only. Current protected data: The total size of the protected client data, not including version information. The size of each protected file is counted once for the most recent version. Number of files: The number of files protected. Number of versions: The total number of versions available for recovery.

45 Gathering server information 35 Data Details Data Details in the Data Profile report displays information about protected files, including the size of the protected data, the space consumed, and details on all file types on the client(s). File type: The file extension for which details are given. % of total protected data: The percentage of total protected data by file type. Protected data size: The total size of all protected file versions of the given type, which is the size on the original computer before LiveBackup compression and redundancy elimination is applied. Incremental factor %: The percentage of storage space saved using incremental versioning. This calculation does not include space saved by file or block SIOS or by compression. % of protected data in shared storage: The percentage of the protected data of the given type that is stored in the shared database. Unique Files: Number of different files of the given type. Versions: Total number of versions of files of the given type. Operations Performed report The Operations Performed report displays the number of file recoveries, rollbacks, and image requests that LiveBackup Server has processed per client since each client's installation and connection to LiveBackup Server. To view the operations performed report 1. Expand LiveBackup Servers, and then expand servername. 2. You can generate this report on the entire server, a group of clients, or any client. Server: Click Reports. Group: Expand Clients. Right-click the group for which you want to view operations, point to All Tasks, and then click Reports. Client: Expand Clients. Right-click the client for which you want to view operations, point to All Tasks, and then click Reports. 3. Click Operations Performed. The Operations Performed report appears with the number of file recoveries, rollbacks, and image requests that LiveBackup Server has processed for the total server as well as per client since each client's installation and connection to

46 36 LiveBackup Administrator s Companion LiveBackup Server. The following information appears. Click the column headings to sort. ID: The internal numeric code assigned to the client. Name: The name of the client for which the operation was performed. Group: The name of the group of which the client is a member. File recovery: The number of individual file recoveries performed (including 0-length files and local recoveries) plus the number of individual files within each folder that were recovered using the Recovery Assistant. This total does not include files recovered as a result of a system rollback. Rollbacks: The number of System Rollbacks performed. Images generated: The number of disaster recovery images generated in the console.