RICOH TRAINING CENTER LOCATIONS... 3 II. RICOH WEST TRAINING CENTERS...

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1 Welcome Package

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3 TABLE OF CONTENTS Contents I. RICOH TRAINING CENTER LOCATIONS... 3 II. RICOH WEST TRAINING CENTERS... 5 A. HAYWARD, CA TRAINING CENTER... 5 B. IRVINE, CA TRAINING CENTER C. TIGARD, OR TRAINING CENTER D. DALLAS TX, TRAINING CENTER E. AURORA, CO TRAINING CENTER F. ANAJET COSTA MESA, CA TRAINING CENTER What to Bring to Class III. RICOH CENTRAL TRAINING CENTERS A. BLOOMINGTON, MN TRAINING CENTER A. BOLINGBROOK, IL TRAINING CENTER B. ST. LOUIS, MO TRAINING CENTER IV. RICOH NORTHEAST TRAINING A. PLYMOUTH, MI TRAINING CENTER B. ROCKY HILL, CT TRAINING CENTER C. WAYNE, PA TRAINING CENTER D. PITTSBURG, PA TRAINING CENTER E. WEST CALDWELL, NJ TRAINING CENTER V. RICOH SOUTHEAST TRAINING A. TUCKER, GA TRAINING CENTER B. HIGH POINT, NC TRAINING CENTER C. ORLANDO, FL TRAINING CENTER VI. RICOH PRODUCTION TRAINING CENTER HAMPTON INN LONGMONT S MAIN STREET LONGMONT, CO PHONE: BEST WESTERN PLUS PLAZA HOTEL KEN PRATT BOULEVARD

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5 I. RICOH TRAINING CENTER LOCATIONS 3

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7 II. RICOH WEST TRAINING CENTERS A. HAYWARD, CA TRAINING CENTER 2369 Lincoln Ave, Hayward, CA Address & Contacts Your instructor can address anything you might need during class times. In case of emergency, instructors may be contacted at the numbers listed below. Also, please communicate with your manager in cases of emergencies. Name Office Phone Mike McGervey (510) / cell: (925) Michael.McGervey@ricoh-usa.com Conny Priebe (510) Constanze.Priebe@ricoh-usa.com Dan Solorzano (510) Daniel.Solorzano@ricoh-usa.com 5

8 What to Bring to Class Laptop, tools, pencil/pen, notebook. SD cards (2 GB or less) for firmware. 16 GB flash drive for Fiery classes. Instructor s Welcome might include additional requirements for your specific class. If traveling by air, do not bring tools (we will provide them). Technology classes such as Scanning, Printing etc. do not require tools. Contact instructor if there are any questions about what you need! Class Procedures Class day begins at 8:00 am, unless otherwise noted. One hour is allowed for lunch. Network/Internet access will be via WIFI on your laptop, if this is an issue, please contact instructor prior to class. Please do not leave laptops/valuables in the classroom overnight! Dress Code During training, all students are requested to dress in a neat and professional manner. Business casual attire should be worn during normal business hours. Ricoh US employees, please refer to the Corporate Dress Code Policy. Break Room / Lunch We do not provide lunch - it is the students responsibility. There are many off-site lunch options; we provide a map for your convenience. Our break/lunch room is equipped with a refrigerator/freezer, microwave, coffee maker and toaster for students use. Vending machines with beverages and snacks are located in and next to the break room. Cell Phones In the state of California, it is against the law to text message or to use any hand-held device while driving. Also, please note it is against RICOH policy to drive while using your cell phone w/o a hands-free set. In class, cell phones may be left on silent mode. We suggest you change your outgoing voic greeting to reflect that you re in training and provide an alternate service contact. Parking / Building Access Free parking is available next to our facility. Building entrance to the lobby opens at 7:30am. Please use the lobby telephone to contact your instructor or anyone from the Training Department listed on the building directory. Emergency Closing or Delayed Openings During a local emergency or severe weather conditions, you should check with your instructor for information concerning cancellations or delayed openings. Your instructor will you the status of the class. Always use your best judgment and common sense. 6

9 Smoking All Ricoh facilities are non-smoking. Hayward is located in Alameda County, a smoke-free county and smoking in public outdoor areas is prohibited. You may smoke outside our building keeping a minimum distance of 20 feet from the entrance door and any windows. Thank you for your cooperation! Airport Information Fly into Oakland International Airport OAK, about 12 miles from the training center. There is a complimentary hotel shuttle service to the La Quinta Inn & Suites, Hayward. Once you have claimed your checked bags, please call , identify yourself as a Ricoh training student, and request that the shuttle pick you up. Then proceed outside to Area 4F where the courtesy shuttles arrive. Hotel Information Our primary hotel is the La Quinta Inn & Suites in Hayward. (Directions and phone listed on next page). The hotel will normally request a credit card to cover incidental charges such as telephone calls and in-room movies. The La Quinta features a free breakfast buffet, as well as complimentary hors d oeuvres and happy hour from 5-7. (Mon-Thurs) If you will need a ride to the training center in the morning, please make sure you arrange for shuttle AM drop-off and PM pick-up when you check in at the La Quinta. The hotel has a complementary shuttle that will transport you to and from the training center & hotel. You might be able to catch rides with fellow Ricoh students. If this is the case, please be courteous and cancel any shuttle arrangements you had previously made with the hotel. Directions to La Quinta Inn & Suites Hesperian Boulevard Hayward, California Phone: From I-880 South [Coming from Oakland Airport and North Bay] I-880 South - take A Street Exit Turn RIGHT (west) onto A Street, go 3 blocks Turn LEFT (south) onto Hesperian Blvd Hotel is on the right From I-880 North [Coming from San Jose and South Bay] I-880 North - take A Street Exit toward San Lorenzo Turn LEFT (west) onto A Street, go 3 blocks Turn LEFT (south) onto Hesperian Blvd Hotel is on the right 7

10 Directions from La Quinta Inn to Ricoh Training Center 2369 Lincoln Ave, Hayward, CA Depart La Quinta Inn, turn right (south) onto Hesperian Blvd Turn RIGHT (west) onto W. Winton Ave Turn LEFT (south) at stop sign onto Cabot Blvd Turn LEFT (east) onto Lincoln Ave Training Center is the 2 nd building on left side of street Bay Area Map 8

11 Local Services, Stores & Restaurants Listed below are a number of services and stores you may find useful. MEDICAL St. Rose Hospital Calaroga AvE Hayward, CA (510) DRUG STORES Rite Aid Hesperian Blvd Hayward, CA (510) GROCERY STORES Mi Pueblo Food Center Hesperian Blvd Hayward, CA (510) Kaiser Permanente Medical Group Hesperian Blvd Hayward, CA (510) Walgreens Hesperian Blvd Hayward, CA (510) Fresh & Easy Hesperian Blvd Hayward, CA (510) SHOPPING Southland Mall One Southland Mall Drive Hayward, CA (510) Target Hesperian Blvd Hayward, CA (510) Walmart Hesperian Blvd San Leandro, CA (510) RESTAURANTS Hayward has a wide variety of restaurants (some within walking distance of the hotel). We have listed a few below Rigatoni s Hesperian Blvd Hayward, CA (510) Olive Garden Hesperian Blvd Hayward, CA (510) Applebee s Southland Dr Hayward, CA (510) Elephant Bar Southland Drive Hayward, CA (510) The Mexican Hesperian Blvd Hayward, CA (510) Ono Hawaiian BBQ Hesperian Blvd Hayward, CA (510)

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13 B. IRVINE, CA TRAINING CENTER 1062 McGaw Avenue, Irvine, CA Address & Contacts Your instructor can address anything you might need during class times. In case of emergency, instructors may be contacted at the numbers listed below. Also, please communicate with your manager in cases of emergencies. Name Office Phone Steve Dickinson (949) Jeff Hines (949) Brian Jordan (949) Phil Sykes (949) What to Bring to Class Laptop, pencil/pen, notebook. SD cards (2 GB or less) for firmware. 8 GB flash drive for Fiery classes. The Irving Training Center provides classroom tools. It is not necessary to bring your own tools. Additional requirements for specific courses may be communicated in a Welcome to Class your instructor sends to you. Contact instructor if there are any questions about what you need. 11

14 Class Procedures Class day begins at 8:00AM, unless otherwise noted. One hour is allowed for lunch. Network/Internet access will be viawifi on your laptop, if this is an issue, please contact your instructor prior to class. Please do not leave laptops/valuables in the classroom overnight! Dress Code During training, all students are requested to dress in a neat and professional manner. Business casual attire should be worn during normal business hours. Ricoh U.S. employees, please refer to the Corporate Dress Code Policy. Break Room /Lunch We do not provide lunch it is the students responsibility. There are many off-site lunch options near the Ricoh Learning Institute West campus. Your instructor will provide you with a local restaurant map on the first day of class for your convenience, and will be happy to answer any questions you have regarding lunch. Our break/lunch room is equipped with a refrigerator/freezer, microwave and coffeemaker for students use. In addition our recommended hotel does have box lunches available for purchase. Cell Phones In the State of California, it is against the law to text message or to use any hand-held device while driving. It is against RICOH policy for employees to drive while using a cell phone w/o a hands-free set. In class, cell phones may be left on in silent mode. We suggest you change your outgoing voic greeting to reflect that you re in training and provide customers with an alternate service contact. Parking/ Building Access Free parking is available at our facility. Building entrance to the lobby opens at 7:30 AM. This is a secure building and RICOH employees should bring their company issued security badge. Non-RICOH students will be issued a temporary security badge which must be returned at the end of class. Emergency Closing or Delayed Openings During a local emergency or severe weather conditions, you should check with your instructor for information concerning cancellations or delayed openings. Your instructor will you the status of the class. Always use your best judgment and common sense. Please use the lobby telephone to contact your instructor or any one from the Training Department listed on the building directory. Smoking All Ricoh facilities are non-smoking. Ricoh is a smoke-free facility and smoking in public outdoor areas is prohibited. You may smoke outside our building, keeping a minimum distance of 20 feet from the entrance door and any windows. Please do not litter. Thank you for your cooperation! Airport Information Fly into John Wayne Orange County Airport. It is 4 miles from the airport to our recommended hotel, the Ayres Hotel & Suites Costa Mesa. If you are not renting a car, and are staying at this property, please call after landing for no-charge hotel shuttle service from the airport. The hotel will also provide shuttle service from the Irvine Training Center to the airport for your departure. 12

15 Hotel Information Our recommended hotel for travelling students is: The Ayres Hotel & Suites Costa Mesa, 325 Bristol St, Costa Mesa, CA. (Phone: ) Director of Sales: Johnathon Elko x305 Front Office Manager: Karina Sandoval x398 RUSA students should use the Travel for Services Training processes published on RWorld to make their reservations. Dealer students using the Ayers should call the hotel directly for reservations. In order, to get the Ricoh negotiated rate ($115/night as of November 2016), please specify you are attending a Ricoh Learning Institute training class when making your reservation. Student s are responsible for paying all hotel expenses including room, tax and if applicable incidentals. The hotel may request a credit card deposit for incidental charges such as telephone calls. RUSA students using the RICOH/Citibank Declining Balance Card are restricted to using the card of lodging and meal expenses only. The Ayres will provide Ricoh Learning Institute student travelers the following complimentary services- Airport Shuttle Shuttle between the hotel and Ricoh Learning Institute (see below) Breakfast Buffet WiFi Internet Parking If you would like to make use of the Ayers shuttle service to the Ricoh Learning Institute- Irvine, please schedule this with the front desk the evening before the class. For the trip to the training center, please be in the lobby at 5 minutes prior to the scheduled departure time provided by the desk staff. The shuttle will pick students up from the training center at 4 pm for return to the Ayers. If you take the shuttle to the training center, and make other arrangements for returning to the hotel please let your instructor know so we can cancel the shuttle if necessary. The Ayers also offers students the ability to purchase a boxed lunch. You will need to place your order by noon the day before, and then pay for the lunch when you pick it up the following morning. A lunch menu and ordering instructions are included with this letter. If you order a boxed lunch and do not pick it up, you will be charged for the lunch when checking out. Directions: To the Ayres Hotel & Suites from John Wayne/Orange County Airport: 325 Bristol St. Costa Mesa, CA (Total distance is 1.9 miles) 1. Take Airport Way going toward Campus Dr. 2. Turn right on Campus Drive 3. Take the second right onto Bristol Street N. 4. Make a U-Turn at Santa Ana Avenue onto Bristol Street 5. Arrive at: Ayres Hotel & Suites Costa Mesa 325 Bristol St, Costa Mesa, CA Arrive at: 1062 McGaw Avenue, Irvine, CA on left (Total distance is 4 miles) 13

16 Directions: (continued) From the Ayres Hotel and Suites to the Ricoh Learning Institute, Irvine Training Center 1062 McGaw Avenue Irvine, CA Head Southeast on Bristol St S. toward Irvine Ave.(Turn right out of the driveway) 2. Turn Left onto Campus Drive 3. Turn Left onto MacArthur Blvd. 4. Turn right onto Red Hill Ave. 5. Turn Left onto McGaw Ave Arrive at: 1062 McGaw Avenue, Irvine, CA on left (Total distance is 4 miles) Local Medical Care Facilities Medical Centers Western Medical Center 1001 North Tustin Avenue Santa Ana, CA Emergency Services Kaiser Permanente Medical Group KaiserMembers ONLY* Orange County-Irvine Medical Center 6640 Alton Pkwy Irvine, CA Emergency Services Open 7 days, 24 hours 14

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19 C. TIGARD, OR TRAINING CENTER 7244 SW Durham Rd., #M300, Tigard, OR Address & Contacts Your instructor can address anything you might need during class times. In case of emergency, your instructor may be contacted at the numbers listed below. Also, please communicate with your manager in cases of emergencies. Name Office Phone Cell Phone Ray Campbell (503) (503) What to Bring to Class Laptop, tools, pencil/pen, notebook. SD cards (2 GB or less) for firmware. 8 GB flash drive for Fiery classes. Instructor s Welcome might include additional requirements for your specific class. If traveling by air, do not bring tools (we will provide them). Technology classes such as Scanning, Printing etc. do not require tools. Contact instructor if there are any questions about what you need! 17

20 Class Procedures Class day begins at 8:00 am., unless otherwise noted. One hour is allowed for lunch. Tools and materials may be left in the classroom overnight at your own risk. Please do not leave laptops or valuables in the classroom overnight. Dress Code During training, all students are requested to dress in a neat and professional manner. Business casual attire should be worn during normal business hours. Ricoh US employees, please refer to the Corporate Dress Code Policy. Lunch Lunch is normally 11:30 am. ~ 12:30 pm. each day. Your instructor will provide you with a list of local establishments on the first day of class. We do not provide lunch - it is the students responsibility. Cell Phones In the state of Oregon, it is against the law to text message or use any hand-held device while driving, however, the use of hands free devices are allowed. In class, cell phones may be left ON in silent mode. We suggest you change your outgoing voic greeting to reflect that you re in training and provide an alternate service contact. Please do not bring other communication devices to the classroom. Emergency Closings or Delayed Openings During a local emergency or severe weather conditions, you should check with your instructor for information concerning cancellations or delayed openings. Alternately you may call our inclement weather closer number for a list of local office closers. Always use your best judgment and common sense. Smoking All Ricoh facilities are non-smoking. You may smoke outside the building in designated Smoking Areas only. In Oregon, it is a state law, there is no smoking within 10 feet of any door. Telephones Phone numbers in Oregon require an area code prefix. There is a telephone in the lunch room should you need one. Airport Information When flying into Portland, please use Portland International Airport (PDX). Ground transportation can be arranged in advance by contacting: Statesman Town Car Passenger Transportation Service at Rates are $55.00 each way ~ All major credit cards accepted [Please Note: Use of the Ricoh Company Declining Debit Card will be declined for this expense.] 18

21 Hotel Information Our hotel of choice is THE GRAND HOTEL BRIDGEPORT. The hotel will normally request a credit card to cover incidental charges such as telephone calls and in-room movies. The hotel provides breakfast in the dining room. The hotel will provide shuttle service, should you need it, within a 5 mile radius, including to the Training Center. Contact the Front Desk for shuttle service availability. Please inform the front desk when you check in if you will need shuttle service to the Training Center. Directions to The Grand Hotel Bridgeport 7265 SW. Hazelfern Road Tigard, Oregon Phone: From Points North I-5 South Take the LOWER BOONES FERRY ROAD exit, Exit 290. Turn right onto LOWER BOONES FERRY ROAD. LOWER BOONES FERRY ROAD becomes SW. BRIDGEPORT ROAD at the traffic light. o Continue straight until you reach SW. HAZELFERN ROAD. Turn left onto SW. HAZELFERN ROAD. Turn right at SW. TRAVELERS LANE. Continue to HOTEL LOBBY ENTRANCE. From Points South I-5 North Take the LOWER BOONES FERRY ROAD exit, Exit 290. Turn left onto LOWER BOONES FERRY ROAD. LOWER BOONES FERRY ROAD becomes SW. BRIDGEPORT ROAD at the traffic light. o Continue straight until you reach SW. HAZELFERN ROAD. Turn left onto SW. HAZELFERN ROAD. Turn right at SW. TRAVELERS LANE. Continue to HOTEL LOBB ENTRANCE. 19

22 Training Center Information Ricoh Learning Institute 7244 SW Durham Road #M300 Tigard, Oregon Phone: (503) The training center opens at 7:30AM. Please park in spaces marked Reserved for Ricoh Students. Please plan to arrive between 7:30 ~ 8:00AM. Directions to Ricoh Learning Institute from The Grand Hotel Depart The Grand Hotel to SW. TRAVELERS LANE. Turn left onto SW. TRAVELERS LANE. Turn right onto SW. BRIDGEPORT ROAD. Turn left onto SW. 72 ND AVE. Turn left onto SW. DURHAM ROAD. Turn left into driveway to building. Watch for the STASH TEA STORE marquee. Directions to The Grand Hotel from Ricoh Learning Institute Depart the training center, turn right onto SW. DURHAM ROAD. Turn right onto SW. 72 ND AVE. Turn right onto SW. BRIDGEPORT ROAD. Turn left onto SW. HAZELFERN ROAD. Turn right at SW. TRAVELERS LANE. Continue to HOTEL LOBBY ENTRANCE. 20

23 Local Services, Stores & Restaurants Listed below are a number of services and stores you may find useful. Medical Zoom Urgent Care 7421 SW Bridgeport Rd. #220 Tigard, OR (503) Hours: M~F 8AM ~ 6PM Weekends 9AM~6PM [Above the Container Store in Bridgeport Village] Legacy Meridian Park Hospital Emergency Care SW. 65 th Ave. Tualatin, Oregon (503) Providence Bridgeport Immediate Care SW. Lower Boones Ferry Road #100 Tigard, Oregon (503) Hours: M~F 8AM~8PM Weekends 9AM~5PM [Near Claim Jumper Restaurant] Drug Stores Walgreens SW Lower Boones Ferry Rd. Lake Oswego, OR (971) Grocery Stores Whole Foods Store 7380 SW. Bridgeport Road Tigard, Oregon (503) Fred Meyer Pharmacy SW. Martinazzi Ave. Tualatin, Oregon (503) Fred Meyer Stores SW Martinazzi Tualatin, OR (503) Shopping Bridgeport Village SW. 72 nd Ave. Tigard, OR (503) Woodburn Outlet Mall 1001 Arney Rd. Woodburn, OR (503) Washington Square Mall 9585 SW Washington Square Rd. Tigard, OR (503) Restaurants There are many fine restaurants in the area to choose from. Some are within walking distance of the hotel. 21

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25 D. DALLAS TX, TRAINING CENTER 4925 New York Ave, Ste. 101, Arlington, TX Address & Contacts Your instructor can address anything you might need during class times. In case of emergency, instructors may be contacted at the numbers listed below. Also, please communicate with your manager in cases of emergencies. Name Office Phone Cell Phone Rick Blocherer (682) (214) What to Bring to Class Laptop, pencil/pen, notebook SD cards (2 gig or less) for firmware 3 gig flash drive for the Fiery classes Contact instructor if there are any questions about what you need. Class Procedures Class day begins at 8:00 AM., unless otherwise noted. One hour is allowed for lunch. Please do not leave laptops in the classroom overnight. 23

26 Dress Code During training, all students are requested to dress in a neat and professional manner. Normal Business attire should be worn during normal business hours. Lunch Brooklyn s Best Pizza can be delivered with a minimal order of $10. Brooklyn s Best Pizza phone no: Cash and credit cards are both accepted. There are other restaurants available within driving distance, but not walking distance. Cell Phones In some cities it is against the law to text message or use any hand-held device while driving. In class, cell phones may be left on silent mode. Emergency Closings or Delayed Openings During a local emergency or severe weather conditions, you should check with your instructor for information concerning cancellations or delayed openings. Your instructor will you the status of the class. Always use your best judgment and common sense. Smoking All Ricoh facilities are non-smoking. You may smoke outside the building in designated Smoking Areas only. Telephones Phone numbers in Texas require an area code prefix. Phone usage inside the training facility requires dialing 9 to access an outside line. Hotel Information Our primary hotel is the Hampton Inn& Suites Dallas/Arlington South in Arlington. (Directions and phone listed on next page). The hotel will normally request a credit card to cover incidental charges such as telephone calls and in-room movies. Your stay at the Hampton Inn& Suites Dallas/Arlington South includes a full breakfast buffet. Shuttle We recommend that you use Super Shuttle for transportation to and from the airport. For current rates please contact Super Shuttle directly. (800) BLUE-VAN ( ) 24

27 Directions to Hampton Inn& Suites Dallas/Arlington South 1100 East I-20 Arlington, TX Phone: From D/FW Airport Take I-20 East and exit at Collins stay on access road the hotel is on the right. Travel 11.5 miles and take I-20 West toward FT Worth. Exit Collins St, #451 & U-turn on I-20. Distance from Hotel: 20 mi. From Dallas Take I-20West and exit at Collins take Collins South and turn right onto access road. Stay on access road the hotel is on the right. From Fort Worth Take I-20 East and exit at Collins stay on access road the hotel is on the right. Hampton Inn& Suites Dallas/Arlington South to Ricoh Training Center 4925 New York Ave Suite 101, Arlington TX East I-20, Arlington, TX Depart hotel toward I-20 E and stay on frontage road (1.3 mi.) Turn right onto New York Avenue Turn left at 4925 New York Avenue Suite 101, Arlington TX

28 Dallas/ Fort Worth Area Map Local Services, Stores & Restaurants Listed below are a number of services and stores you may find useful Medical Texas Health Arlington Memorial 800 West Randol Mill Rd. Arlington, TX Drug Stores Walgreens 5600 New York Ave. Arlington, TX Grocery Stores Walmart 735 W Sublett Rd. Arlington, TX Professional Plaza Arlington 800 West Randol Mill Rd. Arlington, TX CVS Pharmacy 1901 Southeast Green Oaks Blvd. Arlington, TX Kroger 2350 SE Green Oaks Blvd. Arlington, TX Store: Pharmacy:

29 Shopping The Parks at Arlington Mall 3811 South Cooper Street Arlington, TX Walmart 735 W Sublett Rd. Arlington, TX Restaurants Dallas is known for its wide varieties of restaurants. Below, we have listed a few. Gloria s Restaurants Arlington 3901 Arlington Highlands Boulevard #137, Arlington, TX Houlihan s 401 E I-12 Hwy Arlington, TX Arlington Highlands Dave & Buster s 425 Curtis Mathes Way Arlington, TX The Melting Pot Points Blvd Arlington, TX Arlington Highlands Genghis Grill The Mongolian Stir Fry 4000 Five Points Blvd. #189 Arlington, TX Arlington Highlands Mercado Juarez Restaurant 125 East I-20 Arlington, TX

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31 E. AURORA, CO TRAINING CENTER 3390 Peoria St. #305 Aurora, CO Address & Contacts Your instructor can address anything you might need during class times. In case of emergency, instructors may be contacted at the numbers listed below. Also, please communicate with your manager in cases of emergencies. Name Office Phone Cell Phone Mark Price (303) (303) What to Bring to Class Laptop, pencil/pen, notebook. SD cards (2 gig or less) for firmware. 16 gig flash drive for Fiery classes. If traveling by air, do not bring tools (we will provide them). Technology classes such as Scanning, Printing etc. do not require tools. Contact instructor if there are any questions about what you need! Class Procedures Class day begins at 8:00 am., unless otherwise noted. One hour is allowed for lunch. Please do not leave laptops in the classroom overnight. Dress Code During training, all students are requested to dress in a neat and professional manner. Business casual attire should be worn during normal business hours. Ricoh US employees, please refer to the Corporate Dress Code Policy. 29

32 Lunch There are a number of restaurants near the Training Center; more information will be available when you get here. We do not provide lunch - it is the students responsibility. Cell Phones In the state of Colorado, it is against the law to text message while driving. Always follow your company policy concerning cell phones. Please note it is against RICOH policy for employees to drive on company business while using your cell phone w/o a hands-free set. In class, cell phones may be left on silent mode. We suggest you change your outgoing voic greeting to reflect that you re in training and provide an alternate service contact. Emergency Closings or Delayed Openings During a local emergency or severe weather conditions, your instructor will contact you about the status of the class or you can call for a recorded message. Always use your best judgment and common sense. Smoking All Ricoh facilities are non-smoking. You may smoke outside the building in designated Smoking Areas only. Telephones Phone numbers in Colorado require an area code prefix. Airport Information You will want to fly in to Denver International Airport (DIA) Hotel Information Our primary hotel is the excellent Cambria Suites in Aurora (Directions and phone listed on next page). The hotel will normally request a credit card to cover incidental charges such as in room movies or restaurant charges. Shuttle service is provided by the hotel from the airport and to the training center. When you arrive at the airport call the hotel at and they will pick you up. When you check in, let them know you will need a ride in the morning and they will bring you to the Training Center. The Cambria Suites features a free breakfast buffet, as well as a complimentary happy hour from

33 Directions to Cambria Suites E. 40 th Circle Aurora, CO Phone: The Assistant Manager is Tyler Biederwolf if you have any problems From Points North I-25 South to Exit 214A to I-70 East Take Exit 283 for Chambers Road and turn left Turn Right at 40 th Street Cambria Suites is about ½ mile on the right From Points South I-25 North to Exit 200 to I-225 North Exit 12A to I-70 East Take Exit 283 for Chambers Road and turn left Turn Right at 40 th Street Cambria Suites is about ½ mile on the right From Points East I-70 West to Exit 283 for Chambers Road and turn right Turn Right at 40 th Street Cambria Suites is about ½ mile on the right From Points West I-70 East to Exit 283 for Chambers Road and turn left Turn Right at 40 th Street Cambria Suites is about ½ mile on the right 31

34 Cambria Suites to Ricoh Training Center 3390 Peoria St #305 Aurora, CO

35 Denver area map Amenities around the hotel There are seven restaurants within two blocks of the hotel as well as a 7-11, liquor store and other shops. The hotel also provides shuttle service to nearby grocery stores and shopping malls. Maps are also available at the hotel and Training Center for other shopping areas, restaurants and tourist attractions. 33

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37 F. ANAJET COSTA MESA, CA TRAINING CENTER 3050 Redhill Avenue, Costa Mesa, CA Name Office Phone Steve Dickinson (949) Jeff Hines (949) What to Bring to Class Laptop, pencil, pen, notebook SD cards (2 GB or less) for firmware 8 GB flash drive for Fiery classes AnaJet and the RLI Irvine Training Center provide classroom Tools. It is not necessary to bring your own tools. Additional requirements for specific courses may be communicated in a Welcome to Class from your instructor. Contact your instructor if there are any questions about what you need to bring to class. 35

38 Class Procedures Class day begins at 8:00AM, unless otherwise noted. One hour is allowed for lunch. Network/Internet access will be via WIFI on your laptop. If this is an issue, please contact your instructor prior to class. Please do not leave laptops or valuables in the classroom over night. Dress Code During training, all students are requested to dress in a neat and professional manner. Business casual attire should be worn during normal business hours. Ricoh U.S. employees, please refer to the Corporate Dress Code Policy. Break Room / Lunch We do not provide lunch. It is the students responsibility. There are many off-site lunch options near the Ricoh Learning Institute West campus. Your instructor will provide you with a local restaurant map on the first day of class for your convenience, and will be happy to answer any questions you have regarding lunch. Our break/lunch room is equipped with a refrigerator/freezer, microwave and coffee maker for students use. Cell Phones In the State of California, it is against the law to text messages or to use any hand-held device while driving. It is against RICOH policy for employees to drive while using a cell phone w/o a hands-free set. In class, cell phones may be left on n silent mode. We suggest you change your outgoing voic greeting to reflect that you re in training and provide customers with an alternate service contact. Parking / Building Access Free parking is available at our facility. Building entrance to the lobby opens at 7:30 AM. Emergency Closing or Delayed Openings During a local emergency or severe weather conditions, you should check with your instructor for information concerning cancellations or delayed openings. Your instructor will you the status of the class. Always use your best judgment and common sense. Please use the lobby telephone to contact your instructor or any one from the Training Department listed on the building directory. Smoking All Ricoh facilities are non-smoking. Ricoh is a smoke-free facility and smoking in public outdoor areas is prohibited. You may smoke outside our building, keeping a minimal distance of 20 feet from entrance door and any windows. Please do not litter. Thank you for your cooperation! Airport Information Fly into John Wayne Orange County Airport. It is 3.5 miles from the airport to our recommended hotel, the Clarion Inn & Suites John Wayne Airport. If you are not renting a car, and are staying at this property, please call after landing for no-charge hotel shuttle service from the airport. The hotel will also provide shuttle service from the Training Center to the airport for your departure. 36

39 Hotel Information Our primary recommended hotel is the Clarion Inn and Suites John Wayne Airport, in Santa Ana CA (Phone: ). The hotel will normally request a credit card to cover incidental charges such as telephone calls and in-room movies. The Clarion Inn and Suites offer a free breakfast voucher for the in-house Bistro C for Ricoh Learning Institute AnaJet students. You should receive your breakfast vouchers when you check in. The Clarion Inn and Suites can also provide students with a box lunch when requested for a fee. Box lunches need to requested the day before, and will be available to be picked up prior to the shuttle leaving for the airport. Interested students should ask at the front desk about this option. If you require transportation to the training center in the morning, the hotel will provide shuttle service to both AnaJet RLI, and RLI-Irvine training centers. This shuttle can be scheduled with the front desk, this should be done the evening before needing the shuttle. Please be available to leave about 5 minute prior to your scheduled time. Unless arranged otherwise, the shuttle will pick you up at from the training center at approximately 4:00 PM each day. You might be able to catch rides with fellow students. If this is the case, please be courteous and cancel any shuttle arrangements you had previously made by working through your instructor. Directions to the Clarion Inn and Suites from John Wayne Airport 2620 Hotel Terrace Drive Santa Ana, CA Head southwest on JWA roadway Slight right onto N Airport Way Keep right at the fork Continue toward CA 55 Anaheim/Riverside Merge unto CA 55 North Take exit 8 toward Dyer Rd. Turn left onto Dyer Rd. Turn right on Hotel Terrace On the left side of the street, arrive at Clarion Inn & Suites John Wayne Airport, 2620 Hotel Terrace, Santa Ana, CA (Total distance is 3.5 miles) 37

40 From the Clarion Inn and Suites John Wayne Airport to AnaJet, Red Hill Avenue, Costa Mesa CA Head southwest on Hotel Terrace Use the 2 left lanes to take the CA 55 South ramp Merge onto CA 55 South Use the 2 right lanes to take exit 7 MacArthur Blvd. Use the 2 left lanes to turn left onto E MacArthur Blvd. Turn right onto Red Hill Avenue Proceed approximately 1.5 miles before making a U-turn at Paularino Avenue. Proceed to AnaJet at Red Hill Avenue Costa Mesa CA (Total Distance is 3.4 miles) Local Medical Facility Care Centers Western Medical Center 1001 North Tustin Avenue Santa Ana, CA Emergency Services Kaiser Permanente Medical Group Kaiser Members *Only* Orange County-Irvine Medical Center 6640 Alton Pkwy Irvine, CA Emergency Services Open 7 days / 22 hours 38

41 III. RICOH CENTRAL TRAINING CENTERS A. BLOOMINGTON, MN TRAINING CENTER 2740 American Blvd W. #200 Bloomington, MN Address & Contacts Your instructor can address anything you might need during class times. In case of emergency, instructors may be contacted at the numbers listed below. Also, please communicate with your manager in cases of emergencies. Name Office Phone Cell Phone Mark Erickson (952) (612) What to Bring to Class Laptop, tools, pencil/pen, notebook. SD cards (2 gig or less) for firmware. 8 gig flash drive for Fiery classes. If traveling by air, do not bring tools (we will provide them.) Technology classes such as Scanning, Printing etc. do not need tools. Contact instructor if there are any questions about what you need. Class Procedures Class day begins at 8:00 am, unless otherwise noted. One hour is allowed for lunch. Tools and materials may be left in the classroom overnight. Please do not leave laptops in the classroom overnight. 39

42 Dress Code During training, all students are requested to dress in a neat and professional manner. Business casual attire should be worn during normal business hours. Cell Phones In the state of Minnesota, it is against the law to text message or uses any hand-held device while driving. In class, cell phones may be left on silent mode. Emergency Closings or Delayed Openings During a local emergency or severe weather conditions, you should check with your instructor for information concerning cancellations or delayed openings. Your instructor will you the status of the class. Always use your best judgment and common sense. Smoking All Ricoh facilities are non-smoking. You may smoke outside the building in designated Smoking Areas only. Airport Information The local airport is the Minneapolis/St Paul International Airport. The airport code is; MSP Hotel Information Our primary hotel is the; Holiday Inn Express Hotel and Suites West in Bloomington, MN. The hotel will normally request a credit card to cover incidental charges such as telephone calls and in-room movies. RICOH U.S. Technicians should use the Travel for Technology Services Training process to make their hotel reservation. Holiday Inn Express Hotel & Suites West 7770 Johnson Avenue South Bloomington, MN Directions to the Holiday Inn Express Hotel and Suites West From Points North I-35W South - Exit I-494 West. Exit France Ave. Turn Left. Turn Right on American Blvd From Points South I-35W North Exit I-494 West. Exit France Ave. Turn Left. Turn Right on American Blvd 40

43 From points East and MSP International Airport. I- 494 West Exit France Ave. Turn Left. Turn Right on American Blvd From Points West I East Exit France Ave. Turn Right. Turn Right on American Blvd Holiday Inn Express Hotel and Suites to the Training facility 2740 American Blvd West. Turn LEFT onto Johnson Avenue Turn RIGHT onto Minnesota Drive Turn RIGHT onto Edinborough Way Turn RIGHT onto Xerxes Avenue Turn LEFT onto Southtown Blvd. Training Center is on your right.2 miles. You will be entering the parking lot on the north side. The building entrance and parking is on the south side of the building. 41

44 Local Services, Stores & Restaurants Listed below are a number of services and stores you may find useful. Medical Edina Urgent Care 7025 France Ave Edina, MN (952) Fairview Southdale Hospital 6401 France Ave Edina, MN (952) Drug Stores Walgreens 7940 Penn Ave So Bloomington, MN. (952) CVS/Pharmacy 6905 York Ave So Edina, MN (952) Grocery Stores Rainbow Foods 2600 American Blvd W Bloomington, MN (952) Byerlys 7171 France Ave So Edina, MN. (952) Shopping Southdale Center 69 th and France Ave So Edina, MN. (952) Mall of America I-494 and Cedar Ave Bloomington, MN. (952) Target 2555 W 79 th St Bloomington, MN. (952) Restaurants Near Training Center Wally s Roast Beef 8120 Penn Ave So. Bloomington, MN (952) Sonic Drive Inn 2101 American Blvd W Bloomington, MN (952) Hunan Restaurant 8066 Morgan Circle Bloomington, MN (952) Panda Express 7823 Southtown Circle Bloomington, MN (952) Lucky s 13 Pub 1800 American Blvd W Bloomington, MN (952) Subway 7807 Southtown Center Bloomington, MN (952)

45 A. BOLINGBROOK, IL TRAINING CENTER 254 Internationale Drive, Bolingbrook, Illinois, Address & Contacts Your instructor can address anything else you might need during class times. In case of emergency, instructor may be contacted at the numbers listed below. Also, please communicate with your manager in cases of emergencies. Name Classroom Phone Cell Phone Joe Melone (630) (708) What to Bring to Class Laptop, pencil / pen and notebook. SD cards (1 gig or less) for firmware. If traveling by air, do not bring tools (we will provide them.) Technology classes such as Scanning, Printing, etc. do not need tools. Contact instructor if there are any questions about what you need. 43

46 Parking Please park in the spaces designated for Ricoh Training which are located in the lot at the southwest corner of the building closest to the building. Class Procedures Class day begins at 7:30 AM, unless otherwise noted. One hour is allowed for lunch. Tools and materials may be left in the classroom overnight. Please do not leave laptops in the classroom overnight Dress Code During training, all students are requested to dress in a neat and professional manner. Business casual attire should be worn during normal business hours. Lunch We will order lunch each day from one of several local restaurants. (Lunch cost is the responsibility of the student.) Cell Phones In the state of Illinois, it is against the law to text message while driving or use any device while driving in a school or construction zone. Within the city limits of Chicago, only hands free cell use is allowed. In class, cell phones may be left on silent mode. Emergency Closings or Delayed Openings During a local emergency or severe weather conditions, you should check with your instructor for information concerning cancellations or delayed openings. Your instructor will you the status of the class. Always use your best judgment and common sense. Smoking All Ricoh facilities are non-smoking. You may smoke outside the building in designated Smoking Areas only. Telephones Phone numbers in Illinois require an area code prefix. Phone usage inside the training facility does not require dialing 9 to access an outside line. Transportation to/from Chicago s Airports (O Hare and Midway) A-1 Limo Service services both airports. Call them a day or two ahead of time at to arrange transportation. Be sure to ask for a shared limo, this will reduce the cost. Hotel Information Our primary hotel is the Holiday Inn and Suites, Bolingbrook, IL. (Directions and phone listed on next page). If the Holiday Inn is full, the Americ Inn, the Hampton Inn, the LaQuinta Inn or the Ramada Inn may be used as well. These hotels are all located in Bolingbrook within a mile or two of the training center. The hotel will normally request a credit card to cover incidental charges. 44

47 The Holiday Inn features 1 free breakfast voucher per room, free Internet, transportation to/from the training center and within a 5-mile radius of the hotel, indoor pool, hot tub, sauna, and a fitness facility. Refrigerator and/or microwave available upon request (charge to be waived for Ricoh guests). Directions to the Holiday Inn and Suites 205 Remington Blvd. Bolingbrook, IL Phone: From Points North via I-294 Take I-294 S to I-55 S Take IL-53/Bolingbrook exit 267 Turn right at the end of the exit, go 0.1 miles and turn left onto Remington Blvd. Go 0.4 miles and hotel is on the left. From Points North via I-90 Take I-90 E to I-290 E. Keep left and take I-355 S Take I-55 S to IL-53 / Bolingbrook exit 267. Turn right at the end of the exit, go 0.1 miles and turn left onto Remington Blvd. Go 0.4 miles and hotel is on the left. From South via I-55 I-55 N to IL-53 / Bolingbrook exit 267. Turn left and go 0.2 miles and turn left again onto Remington Blvd. Go 0.4 miles and hotel is on the left. From South via I-57 Take I-57 N to I-80 W exit 345B / Iowa Take I-80 to I-355 / Veterans Memorial Tollway N exit 140. Take I-355 N to I-55 S. Take I-55 S to IL-53 / Bolingbrook exit 267. Turn right at the end of the exit, go 0.1 miles and turn left onto Remington Blvd. Go 0.4 miles and hotel is on the left. From West via I-80 Take I-80 E to I-55 N exit 126B I-55 N to IL-53 / Bolingbrook exit 267. Turn left and go 0.2 miles and turn left again onto Remington Blvd. Go 0.4 miles and hotel is on the left. From East (Indiana) Take I-80 W to I-355 / Veterans Memorial Tollway N exit 140. Take I-355 N to I-55 S. Take I-55 S to IL-53 / Bolingbrook exit 267. Turn right at the end of the exit, go 0.1 miles and turn left onto Remington Blvd. Go 0.4 miles and hotel is on the left. 45

48 Holiday Inn and Suites to Ricoh Learning Institute 254 Internationale Drive, Bolingbrook, Illinois Turn right out of hotel parking lot onto Remington Blvd (E) Turn right (S) onto IL-53 / Bolingbrook Drive Go 0.5 miles and turn left at Old Chicago Dr Go 0.2 miles and turn left onto Stevenson Dr. Turn right onto Frontage Rd and go 0.7 miles and turn right onto Internationale Drive. Proceed to the rear of the building on the left and park in the lot at the SW corner of the building. Enter building at doors marked Training Entrance. 46

49 Chicago Area Highway Map Ricoh Learning Institute 47

50 Local Services, Stores & Restaurants Listed below are a number of services and stores you may find useful. Medical Physicians Immediate Care 391 S. Bolingbrook Drive (630) Drug Store Walgreens 101 Lily Cache Lane Bolingbrook, IL (630) Adventist Bolingbrook Hospital 500 Remington Blvd. (630) CVS / Pharmacy 1725 Boughton Road Bolingbrook, IL (630) Grocery Stores Walmart (24 hrs) 200 S. Bolingbrook Drive Bolingbrook, IL (630) Food 4 Less 270 S. Bolingbrook Drive Bolingbrook, IL (630) Shopping The Promenade 631 E Boughton Rd. Bolingbrook, IL (630) Bass Pro Shops 790 Janes Ave. Bolingbrook, IL (630) Fry s Electronics 3300 Finley Rd. Downers Grove, IL (630) Shopping Cheddar s Casual Cafe 105 Remington Blvd Bolingbrook, IL (630) Golden Chopsticks 361 S Bolingbrook Dr. Bolingbrook, IL (630) Golden Corral 381 Brookview Lane Bolingbrook, IL (630) Mongo McMichaels 1101 N Independence Bolingbrook, IL (630) Denny s 126 East N. Frontage Rd. Bolingbrook, IL (630) DB s Mongolian Gril 619 E Boughton Rd. #150, Bolingbrook, IL (630)

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53 B. ST. LOUIS, MO TRAINING CENTER 959 Harmsted Ct., St. Charles MO Contacts Your instructor can address anything you might need during class times. In case of emergency, instructors may be contacted at the numbers listed below. Also, please communicate with your manager in cases of emergencies. Name Office Phone Cell Phone John Brinker Doug Domahowski Don Wilson What to Bring to Class Laptop, tools, pencil/pen, notebook. SD cards (2 gig or less) for firmware. 8 gig flash drive for Fiery classes. If traveling by air, do not bring tools (we will provide them.) Technology classes such as Scanning, Printing etc. do not need tools. Contact instructor if there are any questions about what you need. 51

54 Class Procedures Class day begins at 8:00 am., unless otherwise noted. One hour is allowed for lunch. Tools and materials may be left in the classroom overnight. (Please do not leave laptops in the classroom overnight) What to Wear During training, all students are requested to dress in a neat and professional manner. Normal business attire should be worn during normal business hours. Lunches Are not provided by the Training Center, a local restaurant offers a standard menu & in house delivery. However, also listed below are several other options close to the training center. Cell Phones Missouri has no law regarding the use of cell phones while driving. The state does, however, ban texting for drivers 21 and younger. In class, cell phones should be put in silent mode. Emergency Closings or Delayed Openings During a local emergency or severe weather conditions, you should check with your instructor for information concerning cancellations or delayed openings. Your instructor will you the status of the class. Always use your best judgment and common sense. Smoking All Ricoh facilities are non-smoking. You may smoke outside the building in designated Smoking Areas only. Telephones Phone numbers in the St. Louis / St. Charles area require an area code prefix of (314 or 636) Phone\fax usage inside the training facility is available. Transportation The hotel will provide one round trip daily to the training center. Departure time is 7:30 AM. If you miss the shuttle, you will have to make your own arrangements. Afternoon pick-up time will be determined by the Ricoh Learning Institute staff. Airport transportation will also be provided by the hotel. Best to contact the hotel once you have landed. They will instruct you on where to go for pick up. Local cab service is also available. Approximately $15 fare if hotel shuttle unavailable at the time. Students flying should not make flights prior to 5:30 pm on the final day of class. If there are challenges with your booking, you should contact your instructor directly PRIOR to booking to see what can be worked out. The hotel will only provide one trip to the airport from our training location on the final day of class. This will be arranged by Ricoh Learning Institute staff, providing departure times are in compliance with Ricoh Learning Institute guidelines. Should an exception be made, the student may also require taxi service. 52

55 Hotel Information Our primary hotel is the Homewood Suites in Maryland Heights, Mo. (Directions and phone listed on next page) The hotel will normally request a credit card to cover incidental charges such as telephone calls and in-room movies. (DO NOT GIVE A DEBIT CARD) The Homewood Suites features a free breakfast buffet, as well as a complimentary light supper and happy hour from 5-7. (Mon-Thurs) Homewood Suites St. Louis Riverport - Airport West Riverport Dr., Maryland Heights, Missouri, United States Tel: Fax: Pet Information Homewood suites do not allow pets of any type, however the following maybe helpful if you need to make arrangements. Bark Central Kennel and Pet Resort: Kennelwood Pet Resort: Directions to Homewood Suites From Points North US-61 South I-70 West to Exit 231A Earth City Expressway South Merge onto Maryland Heights Expressway Turn right onto Riverport Dr. Destination will be on the right From Points East I-270 to I-70 West to Exit 231A Maryland Heights Expressway Merge onto Maryland Heights Expressway Turn right onto Riverport Dr. Destination will be on the right From Points South I-270 North to I-70 West to Exit 231A Maryland Heights Expressway Merge onto Maryland Heights Expressway Turn right onto Riverport Dr. Destination will be on the right From Points West I-70 West to Exit 231A Earth City Expressway South Merge onto Maryland Heights Expressway Turn right onto Riverport Dr. Destination will be on the right 53

56 Homewood Suites to Ricoh Learning Institute 959 Harmsted Ct. St.Charles, MO Turn left out of hotel onto Riverport Dr. travel approx.3 mi Turn left onto Earth City Expressway travel approx 3.4 mi Merge onto MO-370 W via the ramp to St Charles travel approx 4.3 mi Take exit 5 for Elm St/New Town Blvd travel approx.2 mi Turn left onto Elm St travel approx.5 mi Turn left onto Elm Point Industrial Dr travel approx.3 mi Turn right onto Lackland Rd travel approx.1 mi Training Center is the building on your right 54

57 St. Louis Area Map 55

58 Local Services, Stores & Restaurants Listed below are a number of services and stores you may find useful. Medical Barnes-Jewish St Peters Hospital 10 Hospital Dr. St. Peters, MO (636) SSM De Paul Health Center De Paul Dr. Bridgeton, MO (314) Drugs Walgreens Store Saint Charles 380 Elm Street St. Charles, MO (636) Grocery Schnucks 800 South Duchesne Drive St. Charles, MO (636) Dierbergs Markets 2021 Zumbehl Road St. Charles, MO (636) Shopping St. Louis Mills 5555 St. Louis Mills Blvd. Hazelwood, MO (314) Cabela s Retail Store 5555 St. Louis Mills Blvd. Hazelwood, MO (314) Walmart 2897 Veterans Memorial Pkwy St. Charles, MO (636) Restaurants There are several choices available for lunch, below are a few choices near the training center. Also, Old town St. Charles is known for its wide varieties of restaurants & Shops. There is a Dave & Busters & Burger King close to the hotel China King Buffet 3743 Elm Street St. Charles, MO (636) Imo s Pizza 3742 Elm Street St. Charles, MO (636) Reynolds Roadhouse 3150 Elm Point Ind Dr. St. Charles, MO (636) Imo s Pizza 3742 Elm Street St. Charles, MO (636) Jack in the Box 3710 Elm Street St. Charles, MO (636) Lion s Choice Elm Street St. Charles, MO (636)

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61 IV. RICOH NORTHEAST TRAINING A. PLYMOUTH, MI TRAINING CENTER Welcome to the Ricoh Learning Institute, Plymouth Michigan Training Center Premier Center Court, Plymouth MI (use Premier Center Court, Plymouth, MI in your GPS--the building is new and it may not show on your device yet) Entrance door will say Ricoh Main Entrance View from the street Instructor: If you have any questions or concerns that are not addressed before class feel free to contact me. Name Office Phone Cell Phone Ken Gibson (734) What to bring to class Laptop, tools, pen or pencil, notebook, SD card for firmware updates and 8Gig thumb drive for Fiery classes. If you are flying in don t worry about trying to get your tools thru airport security. Class procedure Class will begin at 8 AM each day and you should be out on the last day by 3PM. The first day of class you will be issued a security pass to open the door at the Training Center. When you arrive the first day (no earlier than 7:45 please) ring the door bell at the front door or knock and someone will let you in. You must turn in your badge at the end of class and please do not lose it. Your instructor will discuss the dismissal time for each class. 59

62 Dress Code Dress for training classes is business casual for the entire week. There is a break room for you to use during your class with a refrigerator and microwave along with soft drink and snack vending machines. Coffee is available free of charge for those coffee drinkers attending. Feel free to use the refrigerator to keep anything you would like during class. Smoking Smoking is allowed outside of the building. There is no smoking allowed anywhere inside of the facility. Forgotten items If you forget to bring something with you there are three Meijer 24-hr super stores (full grocery and department store) in the area where you can purchase anything you might need Ford Rd, Canton phone: Haggerty Rd, Northville phone: Warren, Westland phone: There is a 24-Hour pharmacy at the CVS drug store 1400 Sheldon Rd, Plymouth phone Directions From the South Take I-275 N and exit at Ann Arbor Rd, take Ann Arbor Rd east (right) to Newburgh Rd and go north (left), take Newburgh Rd north (left) to Plymouth Rd west (left) on Plymouth to Premier Center Court and go north (right). The building sits back from the road. If you go over the freeway you have gone too far. From the North Take I-275 S and exit at 6 mile, go east (left) on 6 mile to Newburgh Rd south (right) ) on Newburgh till Plymouth Rd (2 nd light) and go west (right) on Plymouth to Premier Center Court and go north (right) the building sits back from the road. If you go over the freeway you have gone too far. From the East Take I-96 W and exit at Newburgh Rd, go south (left) on Newburgh till Plymouth Rd (2 nd light) and go west (right), on Plymouth to Premier Center Court and go north (right). The building sits back from the road. If you go over the freeway you have gone too far. From the West Take M-14 east until it merges with I-96 East, take the Newburgh Rd exit and go south (right) on Newburgh to Plymouth Rd (2 nd light) and go west (right), on Plymouth to Premier Center Court and go north (right). The building is sits back from the road. If you go over the freeway you have gone too far. 60

63 Hotel: Fairfield Inn & Suites Fox Drive Livonia MI Phone To get to the hotel take I-275 and exit at 6 mile, Fox Drive is just to the west of the freeway off of 6 mile Rd. Breakfast is provided by the hotel 61

64 To get from the hotel to the training center: Exit the hotel on Fox Drive, (it will be a right turn only) and go to the first light at Haggerty Rd and turn left (south). Take Haggerty Rd south to Plymouth and turn left (west) The training center will be just over the freeway on your left side (12811 Premier Center Court--it sits far back from the road). Restaurants: You are located between Northville Village Center Shopping Center ( er&cid= ) to the west and Laurel Park Place Mall ( to the east Each offer multiple dining options as well as fast food restaurants and a theater which is off 6 mile Rd. 62

65 Things to do while you are here: Henry Ford Museum / Greenfield Village Northville Downs Horse Track Oasis Golf Center indoor driving range Detroit Casinos Detroit Tigers Detroit Lions Detroit Pistons Detroit Red Wings

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67 B. ROCKY HILL, CT TRAINING CENTER 500 Enterprise Dr, Rocky Hill, CT Name Office Phone Cell Phone Jonathan Lewis (860) (860) John Bolster (860) (203) Contacts Your instructor can address anything you might need during class times. In case of emergency, instructors may be contacted at the numbers listed below. Also, please communicate with your manager in cases of emergencies. What to Bring to Class Laptop, tools, pencil/pen, notebook. SD cards (2 gig or less) for firmware. 8 gig flash drive for Fiery classes. If traveling by air, do not bring tools (we will provide them.) Technology classes such as Scanning, Printing etc. do not need tools. Contact instructor if there are any questions about what you need. Class Procedures Class day begins at 8:00 am., unless otherwise noted. One hour is allowed for lunch. Tools and materials may be left in the classroom overnight. Please do not leave laptops in the classroom overnight. What to Wear During training, all students are requested to dress in a neat and professional manner. Business casual attire should be worn during normal business hours. Cafeteria A full-service cafeteria is located downstairs from our Training Center. Cash and credit cards are both accepted. Cell Phones In the state of Connecticut, it is against the law to text message or use any hand-held device while driving. In class, cell phones may be left on silent mode. 65

68 Emergency Closings or Delayed Openings During a local emergency or severe weather conditions, you should check with your instructor for information concerning cancellations or delayed openings. Your instructor will you the status of the class. Always use your best judgment and common sense. Smoking All Ricoh facilities are non-smoking. You may smoke outside the building in designated Smoking Areas only. Telephones Phone numbers in Connecticut require an area code prefix. Phone usage inside the training facility does not require dialing 9 to access an outside line. Hotel Information Our primary hotel is the excellent Homewood Suites in Glastonbury. (Directions and phone listed on next page). Hotel contact is Katie Weber-Coleman. Phone No: katie.weber@hilton.com. The hotel will normally request a credit card to cover incidental charges such as telephone calls and in-room movies. Transportation The Homewood Suites can provide a shuttle to the training center provided arrangements are made in advance. Contact Katie Weber at the hotel, or katie.weber@hilton.com to make those arrangements. There is no hotel shuttle service from the airport but the hotel can pick you up at the Amtrak station in Hartford, CT if arrangements are made in advance. If you are flying in, you may wish to consider the convenience of a rental car over the expense of airport and other taxis. Directions to Homewood Suites 65 Glastonbury Boulevard Glastonbury, Connecticut Phone:

69 From Points North I-91 South - Exit 25N-Rte. 3 North Take first Exit to Main St.-Downtown Glastonbury Turn left at the end of the exit. Take second left into the parking lot From Points South I-91 North to Exit 25 for Glastonbury-Old Wethersfield Bear left off exit to exit 25 - go over the bridge Take first Exit to Main St.-Downtown Glastonbury Turn left at the end of the exit. Take second left into the parking lot. From Boston Take I-90 West exit 9 to I-84 West Follow I-84 West for 44 miles to Exit 55/Route 2 East Follow Route 2 East about 5 miles to Exit 6 (Griswold St.) Take right at the end of exit ramp. Follow thru the intersection. The hotel will be on your right. From Albany Take I-90 East to exit 4 - Route 91 S toward Springfield I-91 South - Exit 25N-Rte. 3 North Take first Exit Main St.-Downtown Glastonbury Turn left at the end of the exit. Take second left into the parking lot Directions to the Ricoh Training Center Rocky Hill, CT From the Homewood Suites Exit Homewood Suites parking and turn left onto Glastonbury Blvd Take 1 st left onto Main Street Take the 1 st left onto Putnam Blvd. Turn left and merge onto Route 3 (South) Take the exit on the left onto Route 91 (South) Take Exit 23 and turn left at end of ramp onto West Street After overpass, turn right onto Capital Blvd. Take 1 st right onto Enterprise Drive Ricoh is on the 2 nd floor of the large building on the right 67

70 From the North Rt. 91 South to Exit 23 Turn left at the end of ramp onto West Street Turn right onto Capital Blvd. Take 1 st right onto Enterprise Drive Ricoh is on the 2 nd floor of the large building on the right From the South Rt. 91 North to Exit 23 Turn right at the end of ramp onto West Street Turn right onto Capital Blvd. Take 1 st right onto Enterprise Drive Ricoh is on the 2 nd floor of the large building on the right 68

71 Listed below are a number of services and stores you may find useful Medical Concentra Urgent Care 701 Main St East Hartford, CT (860) Pharmacies Walgreens 1312 Manchester Rd Glastonbury CT Grocery Store Stop and Shop 215 Glastonbury Blvd Glastonbury, CT (860) Manchester Memorial Hospital 71 Haynes Street Manchester, CT (860) CVS/Pharmacy 2639 Main St. Glastonbury, CT (860) Whole Foods 55 Welles Street Glastonbury, CT (860) Shopping Buckland Hills Mall 270 Buckland Hills Dr Manchester, CT Cabela's 475 E Hartford Blvd East Hartford, CT (860) Walmart 80 Town Line Rd Rocky Hill, CT (860) Restaurants Glastonbury is known for its wide varieties of restaurants (some within walking distance of the hotel) below, we have listed a few. Diamond Pub & Grill 195 Hebron Avenue Glastonbury, CT (860) Panera Bread 2450 Main St. Glastonbury, CT (860) Max Fish 110 Glastonbury Blvd Glastonbury, CT (860) Plan B Burger Bar 120 Hebron Avenue Glastonbury, CT (860) Bertucci's Restaurant 2882 Main Street Glastonbury, CT (860) Maggie McFly s 40 Glastonbury Blvd Glastonbury, CT (860)

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73 C. WAYNE, PA TRAINING CENTER 1265 Drummers Lane, Suite 200 Wayne PA Contacts Your instructor can address almost anything you might need during class times. In case of emergency, instructors may be contacted at the numbers listed below. Also, please communicate with your manager in cases of emergencies. Name Phone Daniel Giuffre Daniel Luty Dominic Withers (Training Manager) What to Bring to Class Laptop, tools, pencil/pen, notebook. Please be sure your laptop is working SD cards (2 gig or less) for firmware. 8 gig flash drive for Fiery classes. If traveling by air, do not bring tools (we will provide them.) Contact instructor if there are any questions about what you need. 71

74 Class Procedures Class day begins at 8:00 am, unless otherwise noted. One hour is allowed for lunch. Tools and materials may be left in the classroom overnight. Please do not leave laptops in the classroom overnight. What to Wear During training, all students are requested to dress in a neat and professional manner. Business casual attire should be worn during normal business hours. Cell Phones In class, cell phones may be left on silent mode. Emergency Closings or Delayed Openings During a local emergency or severe weather conditions, you should check with your instructor for information concerning cancellations or delayed openings. Your instructor will you the status of the class. Always use your best judgment and common sense. Monitor radio station WKYW 1060 am for news, weather and local traffic conditions. Smoking All Ricoh facilities are non-smoking. You may smoke outside the building in designated Smoking Areas only. Hotel Information Our primary hotel is the Homewood Suites in Audubon. (Directions and phone number listed below). The hotel will normally request a credit card to cover incidental charges such as telephone calls and in-room movies. The Homewood Suites features a free breakfast buffet, as well as a complimentary light supper and happy hour from 5-7. (Mon-Thurs) Directions to Homewood Suites 681 Shannondell Blvd. Audubon, PA More Homewood Suite info Valley Forge Hotel Valley Forge PA Hotels Homewood Suites Extended Stay Hotel 72

75 Hotel Directions: From the PA Turnpike - Take Exit 326, (Valley Forge) Take the second exit after the toll - Exit 328A (this is a 2 lane exit you need to be in the right lane for US 422 as soon as it becomes multi lane again move to the left lane for US 422 West). Continue onto Route 422 West (about 3 miles) and exit at Trooper Rd/Route 363, bear right at the top of the ramp and follow Trooper Road for four traffic lights. At the forth light, turn left onto Shannondell Blvd. The hotel is on the left behind the Wawa and the Chickie s & Pete s restaurant. From the Philadelphia Airport (PHL) - Follow 95 South to 476 North. Then to 76 West to 422 (Exit 328A) West to the Trooper Rd. exit. Bear right at the top of the ramp and follow Trooper Rd. North for four traffic lights. At the 4 th light, turn left onto Shannondell Blvd. The hotel is on the left behind the Wawa and the Chickie s & Peter s Restaurant. From Delaware and Points South - Follow 95 North to US 202 North (about 30 miles) to US 422 West to the Trooper Rd. exit. Bear right at the top of the ramp and follow Trooper Rd. for 4 traffic lights. At the forth light turn left onto Shannondell Blvd. The hotel is on the left behind the Wawa and the Chickie s & Peter s Restaurant. Or take 95 North to 476 North Then to 76 West to 422 (Exit 328A) west to the Trooper Rd. exit. Bear right at the top of the ramp and follow Trooper Rd. north for 4 traffic lights. At the forth light turn left onto Shannondell Blvd. The hotel is on the left behind the Wawa and the Chickie s & Peter s Restaurant. If air travel is required for this class, your marketplace is responsible for those arrangements. Here is the link to the Philadelphia Airport for more Airport info. If you need the service of a shuttle from the Philadelphia airport here are the phone numbers for some of the shuttle services available: American Limo, (484) Atlantic Sedan Service, (610) Tropiano, (800) (BEST DEAL - but cash only) Training Center Address Ricoh Learning Institute 1265 Drummers Lane Suite 200 Wayne, PA Training Center Directions From the Hotel Turn right out of the hotel onto Shannondell Blvd. At the light turn right onto Trooper Road, take Trooper Road to Route 422 East. Exit 422 at First Ave, (this is the second exit after you get on 422 East) Turn right onto North Gulph Road. Take your first Right off of N. Gulph Road onto Guthrie Road. (Creed s Seafood and Steak will be on the right corner) Take Guthrie Road to East Swedesford Road and turn right. 73

76 First right off Swedesford Road is Drummers Lane. Ricoh is about a half mile down Drummers Lane on the right. From PA Turnpike Take Exit 326, (Valley Forge) Take the second exit after the toll-exit 328A (this is a 2 lane exit you need to be in the right lane for US 422-as soon as it becomes multi lane again move to the center lane to exit onto East Swedesford Road) Turn left onto East Swedesford Road (once on East Swedesford Road you want to be in the right lane) Take your first right onto Drummers Lane. Ricoh is about a half mile down Drummers Lane on the right. From Philadelphia Take I 76 West to Exit 328A. Follow signs to US 422 West. Take the Swedesford Road exit. Turn left onto East Swedesford Road (once on East Swedesford Road you want to be in the right lane) Take your first right onto Drummers Lane. Ricoh is about a half mile down Drummers Lane on the right. 74

77 Drug Stores Wegman s 1 Village Drive King of Prussia, PA Grocery Stores Wegman s 1 Village Drive King of Prussia, PA Shopping King of Prussia Mall 160 N Gulph Rd King of Prussia PA Cabela's 100 Cabela Dr Hamburg PA Walmart Pharmacy 275 N. Gulph Road King of Prussia, PA Walmart 275 N. Gulph Road King of Prussia, PA Walmart 275 N. Gulph Road King of Prussia, PA Restaurants Within 2 mile from training center Longhorn Steakhouse, Chick-fil-A Wendy s Bertucci s Brick Oven Qdoba Mexican Grill Valley Forge Beef and Ale Subway (in the Walmart ) 690 S. Trooper Rd. 680 S. Trooper Rd. 674 S. Trooper Rd. 711 S. Trooper Rd. 717 S. Trooper Rd. 827 S. Trooper Rd. 650 S. Trooper Rd. 75

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79 D. PITTSBURG, PA TRAINING CENTER 601 Holiday Drive, Pittsburgh, PA Contacts Your instructor can address anything you might need during class times. In case of emergency, instructor may be contacted at the numbers listed below. Also, please communicate with your manager in cases of emergencies. Name Office Phone Paul Sporter (412) What to Bring to Class Laptop, tools, pencil/pen, notebook. SD cards (2 gig or less) for firmware. 16 gig flash drive or larger for Fiery classes. If traveling by air, do not bring tools (we will provide them.) Technology classes such as Scanning, Printing etc. do not need tools. Contact instructor if there are any questions about what you need. Class Procedures Class day begins at 8:00 AM., unless otherwise noted. One hour is allowed for lunch. Tools and materials may be left in the classroom overnight. Please do not leave laptops in the classroom overnight. 77

80 What to Wear During training, all students are requested to dress in a neat and professional manner. Business casual attire should be worn during normal business hours. Cell Phones In the state of Connecticut, it is against the law to text message or use any hand-held device while driving. In class, cell phones may be left on silent or Vibrate mode. Emergency Closings or Delayed Openings During a local emergency or severe weather conditions, you should check with your instructor for information concerning cancellations or delayed openings. Your instructor will you the status of the class. Always use your best judgement and common sense. Smoking All Ricoh facilities are non-smoking. You may smoke outside the building in designated Smoking Areas only. Telephones Phone numbers in Pittsburgh require an area code prefix. Phone usage inside the training facility requires dialing 9-1 to access an outside line. Airport Transportation Transportation may be arranged through Super Shuttle. The one way cost is currently $ Reservations are recommended prior to travel. Hotel Information Our primary hotel is the Hampton Inn Greentree. (Directions and phone listed on next page). The hotel will normally request a credit card to cover incidental charges such as telephone calls and in-room movies. The Hampton Inn features a free breakfast buffet, as well as a complimentary light supper. Directions to the Hampton Inn - Greentree 555 Trumbell Drive, Pittsburgh, PA Pittsburgh, PA Phone: From the East of Pittsburgh to the Hampton Inn - Greentree Toll road 1-76 (Pennsylvania Turnpike). Keep right onto Ramp 6 (0.6 mil / US-22 / Pittsburgh), Keep STRAIGHT to stay on Ramp (0.2 mi - I-376 / US-22 / US-22-BR / Pittsburgh / Monroeville), Take Ramp (RIGHT) onto I-376 [US-22] (14.5 mi - I-376 W/ Pittsburgh), Merge onto I-376 W (2.7 mi), (9 miles) At exit 67, turn off onto Ramp (76 yds - PA-121 / Green Tree / Crafton), Keep Left to stay on Ramp (153 yds - PA-121 / Crafton), Turn LEFT (West) onto SR- 121 [Blue Beltway] (164 yds), Keep STRAIGHT onto Mansfield Ave (0.5 mi), Turn LEFT (South) onto Trumbull Dr (87 yds), Arrive Hampton Inn-Green Tree [555 Hampton Inn Dr, Pittsburgh, PA 15205, (412) ) 78

81 From The West of Pittsburgh to the Hampton Inn Greentree Depart Greater Pittsburgh International Airport on Local road(s) (West), Turn RIGHT (North) onto Departures, Road name changes to Airport Exit, Take Ramp (LEFT) onto I-376 East / Pittsburgh, (9 miles) At exit 67, turn RIGHT onto Ramp (0.2 mi - PA-121 / Green Tree / Mt Lebanon), Turn LEFT (North) onto SR-121 [Greentree Rd] (164 yds), Turn LEFT (West) onto SR-121 [Blue Beltway] (0.2 mi), Keep STRAIGHT onto Mansfield Ave (0.5 mi), Turn LEFT (South) onto Trumbull Dr (87 yds), Arrive Hampton Inn-Green Tree [555 Hampton Inn Dr, Pittsburgh, PA 15205, (412) ] From The North of Pittsburgh to the Hampton Inn Greentree Take I-79 S, At exit 59A, take Ramp (RIGHT) onto I-376 / Pittsburgh), At exit 67, turn RIGHT onto Ramp (0.2 mi - PA-121 / Green Tree / Mt Lebanon), Turn LEFT (North) onto SR-121 [Greentree Rd] (164 yds), Turn LEFT (West) onto SR-121 [Blue Beltway] (0.2 mi), Keep STRAIGHT onto Mansfield Ave (0.5 mi), Turn LEFT (South) onto Trumbull Dr (87 yds), Arrive Hampton Inn-Green Tree [555 Trumbull Dr, Pittsburgh, PA 15205, (412) From The South of Pittsburgh to the Hampton Inn Greentree onto I-79 Washington, PA (20.7 mi - I-79 N / Pittsburgh), At exit 59A, take Ramp (RIGHT) onto I- 376 East / Pittsburgh), (9 miles) At exit 67, turn RIGHT onto Ramp (0.2 mi - PA-121 / Green Tree / Mt Lebanon), Turn LEFT (North) onto SR-121 [Greentree Rd] (164 yds), Turn LEFT (West) onto Mansfield Ave SR-121 [Blue Beltway] (0.2 mi), Keep STRAIGHT onto Mansfield Ave (0.5 mi), Turn LEFT (South) onto Trumbull Dr (87 yds), Arrive Hampton Inn-Green Tree [555 Trumbull Dr, Pittsburgh, PA 15205, (412) Hampton Inn Greentree to Ricoh Training Center 555 Trumbull Drive, Pittsburgh, PA Depart Hampton Inn, turn right onto Mansfield Ave. At first traffic light turn left onto Holiday Drive Turn Right at 601 Holiday drive Building #3 79

82 Ricoh Training Center 601 Holiday Dr. Bldg. #3 Hampton Inn Greentree 555 Trumbull Drive Pittsburgh Area Map 80

83 Listed below are a number of services and stores you may find useful Medical St. Clair Hospital 1000 Bower Hill Rd. Pittsburgh, Pa Children s Hospital of Pittsburgh 4401 Penn Ave. Pittsburgh, PA Drug Store Walgreens 112 W. Steuben St. Pittsburgh, PA Rite Aid 2270 Noblestown Rd. Pittsburgh, PA Grocery Stores Giant Eagle Parkway Center Mall 318 Cedar Ave. Pittsburgh, PA Shopping The Mall at Robinson 100 Robinson Centre Dr. Pittsburgh, PA Mercy Hospital Of Pittsburgh Urgent Care 100 Fleet Street Pittsburgh, PA Med Express Urgent Care 1984 Greentree Rd. Pittsburgh, PA CVS/Pharmacy 47 Walsh Rd. Pittsburgh, PA Shop N Save 2103 Noblestown Rd. Pittsburgh, PA Station Square 125 W. Station Square Dr. Pittsburgh, PA Local Attractions Carnegie Science Center 1 Allegheny Ave. Pittsburgh, PA Consol Energy Center (Penguins) 1001 Fifth Ave. Pittsburgh, PA Heinz History Center 1212 Smallman St. Pittsburgh, PA Carnegie Museum 4400 Forbes Ave. Pittsburgh, PA PNC Park (Pirates baseball) 115 Federal St. Pittsburgh, PA Rivers Casino 777 Casino Dr. Pittsburgh, PA National Aviary 700 Arch St. Pittsburgh, PA Heinz Field (Steeler Football Pitt Football) 100 Art Rooney Dr. Pittsburgh, PA Pittsburgh Zoo and PPG Aquarium 7340 Butler St. Pittsburgh, PA

84 Restaurants Alexion s Bar & Grill 141 Hawthorne St. Carnegie, PA Brighton Hotdog Shop 2401 Noblestown Rd. Pittsburgh, PA Wiggy s 2350 Noblestown Rd. Pittsburgh, PA Wendy s 2237 Noblestown Rd. Pittsburgh, PA Ugly Dog Saloon 2351 Noblestown Rd. Pittsburgh, PA Primanti s Brothers 4501 Steubenville Pike Pittsburgh, PA Southside Steaks 2000 Carson St. Pittsburgh, PA China King Buffet 2249 Noblestown Rd. Pittsburgh, PA Pizza Hut (buffet at lunchtime) 7 Poplar St. Pittsburgh, PA Sharp Edge Creekhouse 288 W. Steuben St. Pittsburgh, PA Arby s 2251 Noblestown Rd. Pittsburgh, PA Blink s Noble Grill 2350 Noblestown Rd. Pittsburgh, PA Fat Heads 1805 East Carson Street Pittsburgh, PA DeBlasio s (Italian) 1717 Cochran Rd. Pittsburgh, Pa Vincent s of Greentree 333 Mansfield Ave. Pittsburgh, PA Olive Garden 971 Greentree Rd. Pittsburgh, PA Subway 2351 Noblestown Rd. Pittsburgh, PA Taco Bell 2343 Noblestown Rd. Pittsburgh, PA Boston Market 978 Greentree Rd. Pittsburgh, PA Mendoza Express 812 Mansfield Ave. Pittsburgh, PA

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87 E. WEST CALDWELL, NJ TRAINING CENTER 5 Dedrick Place West Caldwell, New Jersey Contacts Your instructor can address anything you might need during class times. In case of emergency, instructors may be contacted at the numbers listed below. Also, please communicate with your manager in cases of emergencies. Please notify your instructor if you will be absent or late for class. Although we will do our best to accommodate you, extensive time not present in class may result in an incomplete grade or possibly forcing a reschedule. Name Office Phone Bonnie Kamochi (973) Bonnie.Kamochi@ricoh-usa.com Eversel Griffith (973) Eversel.Griffith@ricoh-usa.com Donald Bell (973) Don.Bell@ricoh-usa.com Ricoh Operator (973) For W. Caldwell & Pine Brook Core Basics, B/W lo, mid, high, Classroom 502 X3502 wide format, Plockmatic Classroom 503 X3503 All Color, Pro series, etc. Classroom 504 X3504 Technology & Solutions 85

88 What to Bring to Class You must bring your laptop and charger. If applicable, please synch (at home/office) before you come to class Only your favorite screwdriver or a 5.5mm (magnetic) hex nut driver and flashlight Pencil/pen, notebook SD cards (2GB or less) for firmware 8 GB USB flash drive for Fiery classes Most B/W classes will provide class and service documentation on a USB drive to be loaded to your laptop Ricoh Learning Institute provides an unsecured wireless access for all students Tools and materials may be left in the classroom overnight. Please do not leave laptops in the classroom overnight. If traveling by air, do not bring tools; we will provide them. Technology classes such as Scanning, Printing etc. do not require tools. Contact your instructor if there are any questions about what you need. Class Procedures Class day begins at 8:00 AM unless otherwise noted. There will be morning and afternoon breaks. One hour is allowed for lunch. Beverages and light snacks are permitted in the classroom, but only by the tables definitely not by the machines or workbench areas. Class dismisses daily at 4:30 PM, and at 2:30 PM on the last day of class. Dress Code During training, all students are requested to dress in a clean, neat and professional manner. Business casual attire should be worn during normal business hours. Dockers, collared buttoned shirt, socks and shoes are suitable. No tee-shirts, shorts, sportswear, hoddies, jeans or sneakers, sandals will be permitted. No hats or caps are to be worn indoors, unless for religious purposes. Cafeteria Within our Corporate Headquarters we have Ricoh Café, a full-service cafeteria, which is located inside of our Training Center. Cash only, no debit/credit cards are accepted. Breakfast is from 7:30 ~ 10:30 AM and lunch is from 11:30 ~ 2:00 PM, however the grill shuts down at 1:30. Vending machines are located nearby to purchase beverages and snacks. Cell Phones In the state of New Jersey, it is against the law to text message or use any hand-held device while driving. In class, cell phones may be left on silent mode. Emergency Closings or Delayed Openings During a local emergency or severe weather conditions, you should check with your instructor for information concerning cancellations or delayed openings. Your instructor will you the status of the class. Always use your best judgment and common sense. The Ricoh NJ weather update line may be called at for messages regarding emergency closings. 86

89 Smoking All Ricoh facilities are non-smoking. You may smoke outside the building ONLY in designated Smoking Areas which in WC is by Phase 2 entrance. Telephones Phone numbers in New Jersey require an area code prefix. Phone usage inside the training facility requires dialing 9 to access an outside line. Transportation For students staying in the Hotel, a daily shuttle service is provided. Van leaves at 7:30 AM and picks up at RUE at 4:40 PM. There will be a van going to the airport at 2:30 PM on the last day of class. These rides are provided by the Hotel, free of charge. The Hotel van is also available for rides to restaurants and venues within a five mile radius, including Calandra Village up in Caldwell. See hotel info. When driving in New Jersey Seatbelts must be worn. Make note of local and highway speed limits. Most areas of turnpikes, thruways, parkways and inter/intra state highways are 55 MPH. County and main roads are usually 35~40 MPH and tertiary roads may be 25 MPH or less, especially in residential, school and industrial zones. At fueling stations, gasoline may only pumped into your vehicle by authorized employees. New Jersey and Oregon are the only states where it is prohibited and illegal to pump your own gas. No extra charge for full service. There may be an increased cost per gallon when using debit or credit cards. Many stations have complimentary window washing supplies and an air machine if your tires are somewhat deflated. It would not be completely true to say that you cannot make any left hand turns in New Jersey just on most highways and major thoroughfares. Especially is busy traffic, this eliminates bottlenecks at busy turnoffs and intersections. The Jersey Jughandle has you bypass your exit, then turn right to swing around and cross over the multi lanes of traffic. Usually, lanes are designated by arrows as to cars only able to go straight, or make a left or right turn. For U- turns, there may be a go on green arrow only to avoid any right of way misunderstandings. Hotel Information Our primary hotel is the Best Western - Fairfield Executive Inn. (Directions and phone listed on next page.) If the Fairfield Executive Inn is sold out, their sister hotel, the Hampton Inn and Suites nearby may be used as well. The hotel will normally request a credit card to cover incidental charges such as telephone calls, room service and in-room movies. Ensure you receive your welcome envelope with extra perks and amenities upon check-in. Since the coupons are dated, review contents upon receipt. The Fairfield Executive Inn features a Complimentary Expanded Deluxe Continental Breakfast buffet with omelet station served in their excellent Italian restaurant Cucina Calandra. Look for Pasta Night and other perks. Check out their ½ price beverage and bar menu happy hour specials in the Executive Lounge. A swimming pool and gym are available. 87

90 The hotel has made a community room available ONLY for students attending our Ricoh training classes. It is located on the first floor past the pool going towards the reserved underground parking area. Your room card may be used to gain access to the Ricoh room. Snacks and beverages are provided free of charge while enjoying the Ricoh room. Calandra Plaza is a strip mall next to the hotel, which is the home of their Calandra Bakery serving the best Italian and French pastries in Essex County. Their baked goods are enjoyed in the hotel restaurant and lounge. Don t forget to pick up your complimentary loaf of bread at the entrance to the Cucina Restaurant and Executive Lounge daily during the evenings. To secure your reservations, please notify the hotel in case of late check-ins. Directions to Best Western Fairfield Executive Inn 216 US Highway (Route) 46 East Fairfield, New Jersey Phone: From Points North 287 South to exit 40 (Route 80) East Route 80 East to US Highway 46 East 3 miles down on Route 46 East From Points South Route 287 North Exit 40 (Route 80) East Route 46 East, three miles on right From NYC - Holland or Lincoln Tunnels Go north on US Rt. 1 & 9, or straight to Rt. 3 West Continue, Rt. 3 turns into Rt. 46 West Pass Willowbrook Mall, after a few exits, Hotel on left, catch U-turn From NYC - George Washington Bridge Route 80 West Exit 48 - Two Bridges Road South to Fairfield/Caldwell s Two Bridges turns into Passaic Avenue Turn right on Henderson Road Turn right on Dedrick Place 88

91 FOR TECHNICIANS: Service and Technology Training at RLI East in West Caldwell NJ 5 Dedrick Place, West Caldwell, New Jersey Exit hotel parking lot from the back and turn right onto Fairfield Road Turn right at the road with sign for Route 46 West (goes over hwy) Stay in right lane on 46 West and then turn right onto Madison Avenue at sign for Clinton Road/Route 159 Turn left at 2 nd light onto Plymouth Street Continue on Plymouth, cross over the Route 46 highway Turn left onto Henderson Drive Follow Henderson Drive around big bend in the road Turn left onto Dedrick Place which is just before light for Passaic Av. Alternative directions from hotel to Ricoh Learning East - West Caldwell Exit out the back of the hotel making a right onto Fairfield Road Proceed to New Dutch Lane and make a right Proceed to Passaic Avenue and make a right Continue on Passaic Av until Henderson Drive and make a right Make a quick right onto Dedrick Place Please park in any space not designated for Visitors or Guests. Enter main lobby through the Phase One entrance. Your instructor will greet you at 8:00 AM and then, at that time, advise you of alternative entrances requiring a Security Badge that you will be issued for the duration of the training event. 89

92 For a quicker route, you can exit out the back of the Hotel parking lot onto Fairfield Road. Check this link: Going from RUE WC back to hotel is easier. Basically, go full circle around Henderson to Clinton, then right on Rt. 46 East. Pass Hampton Inn, then BWFEI is just past the overpass. Check this link: Transportation to NYC You came this far, did you consider a quick bus ride into Manhattan? (Definitely beats driving and parking!) Located outside the Hotel is a bus shelter where the Lakeland 46 stops to pick up passengers going into the city. Destination point Port Authority Bus Terminal, folks may venture a few block east to Times Square to pay homage to our eco friendly Ricoh sign completely powered by solar panels. Visit the sign located over the Chase Bank on 42 nd Street and Seventh Avenue, then wander over to the pedestrian mall in close proximity to the popular MTV studios, the ESPN Zone, Bubba Gump Shrimp Co. and other famous restaurants. Did you ever see the ball drop on New Year s Eve on TV? Stop by and take a picture! Once in Port Authority, you can catch a subway downtown to the new One World Trade Center (ground zero) or perhaps Greenwich Village, Tribeca, Little Italy or Chinatown. Or, go uptown to Central Park. No tickets for a game? It is still a memorable experience to take the ride up to Yankee Stadium, especially during a home team series. Whatever souvenirs are available everywhere. 90

93 Listed below are a number of services and stores you may find useful Medical Immediate Medical Care Center 200 Route 46 West Parsippany, NJ Drug Stores Walgreens 601 Passaic Ave Fairfield, NJ (Store & Pharmacy open 24/7) Grocery Stores Stop and Shop 875 Bloomfield Ave West Caldwell, NJ PNC Bank ATM inside store) Calandra Italian Village Restaurant café, La Tavern lounge/bar, bakery, market & deli CalandrasItalianVillage.com Med - Care of Fairfield 150 Fairfield Road Fairfield, NJ Target Pharmacy 632 Route 46 East Fairfield, NJ (RX closes earlier than store) Shoprite of Fairfield 540 Passaic AvO Fairfield, NJ (Open 6 AM until midnight) Calandra s Bakery (Located in Calandra Plaza next to hotel) CalandrasBakery.com Shopping Willow brook Mall 1400 Willow brook Mall Wayne NJ New York City Route 46 to Route 3 to the Lincoln Tunnel ($12 toll going into NYC) Target 632 Route 46 East Fairfield, NJ Restaurants Fairfield is known for its wide varieties of restaurants ~ some within walking distance of the hotel; below, we have listed a few below. Don Pepe Steakhouse 58 US Hwy 46 West Pine Brook, NJ Panera Bread 804 Bloomfield Ave West Caldwell, NJ Bonefish Grill 28 US Hwy 46 West Pine Brook, NJ Jose Tejas 647 US Hwy 46 West Fairfield, NJ Houlihan s Fairfield Route 46 (across from Target) Fairfield NJ Asian Delite 893 Bloomfield Ave West Caldwell, NJ Additional Hotel & Transportation Information Hampton Inn Royal Coachman 118 US Hwy 46 East 800-4RC-RIDE Fairfield, NJ RoyalCoachman.com Lakeland Bus Company Port Authority Bus Termin

94 When you get here: If you will be driving to a training class at RLI West Caldwell, please park in a spot that is not reserved for visitors. On the first day, please enter into the main lobby. When you arrive at Ricoh Learning Institute East in West Caldwell, please look for the electronic display sign in lobby by the reception desk. You will see a slide show with information regarding the classes for the week. Confirm your class and date. No need to sign in the Visitor Log Book. Just have a seat and we instructors will greet you at 8:AM and escort you to the classroom. When you arrive in the classroom, you will be assigned a security badge that you must wear at all times when you are within the training facility. This card will grant access through the Phase 3 and Phase 2 employee entrances. Instructors will brief the students with total housekeeping rules and policies. If flying, we do not provide limo service from EWR to the Best Western Fairfield Executive Inn. The limo companies that we use for general travel purposes when needed are: > Royal Coachman > Gem Limo Using the dedicated preferred car service ensures proper rates and a safe reliable ride. Return ride to the airport will be provided by the hotel after class. For Ricoh employees, hotel reservations must be made through Orbitz International. Students are strongly encouraged to confirm their reservations at the BW/FEI Hotel by calling as well as confirming the airport pick-up with Royal Coachman 800-4RC-RIDE anytime around 24~48 hours prior to travelling. Please ask for the Ricoh discount when making reservations. Also, make sure that they, (especially RC) have the student's cell phone number in case of delay. Transportation to and from Ricoh University East training is provided by the hotel. The hotel also provides free transportation to the Newark Airport. If your return flight is on Saturday or from a different airport, you ll have to make your own arrangements to the airport. Remember, if you have any questions or issues, please your instructor. We truly hope that your overall training experience will be pleasurable and informative. We are here to support YOU, because here at Ricoh Learning Institute East, YOU are our most important customer! We anticipate your arrival! 92

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97 V. RICOH SOUTHEAST TRAINING A. TUCKER, GA TRAINING CENTER 4667 N Royal Atlanta Dr, Tucker, GA Contacts Your instructor can address anything you might need during class times. In case of emergency, instructors may be contacted at the address listed below. Also, please communicate with your manager in cases of emergencies. Name Office Phone Jay Gagliardo jay.gagliardo@ricoh-usa.com Richard Jirka richard.jirka@ricoh-usa.com Eric Jones eric.jones@ricoh-usa.com Dan Mahoney dan.mahoney@ricoh-usa.com Edmund Roper edmund.roper@ricoh-usa.com Al Terrill al.terrill@ricoh-usa.com Kamaria Goggins kamaria.goggins@ricoh-usa.com Ray Dicks ray.dicks@ricoh-usa.com What to Bring to Class RLI Tucker is a secured facility. Ricoh employees are required to bring identity badge (new hire and dealer affiliated employees will be issued temporary access badges). Laptop, pencil/pen, notebook 8 GB flash drive for Fiery classes. SD cards (2 GB or less) for firmware. Tools are provided for class but, if you wish, you may bring your own tools. 95

98 Technology classes such as Scanning, Printing etc. do not need tools. Contact your instructor if there are any questions about what you need. TAS specific courses, the instructor will items needed. You will need your computer. Class Procedures Class day begins at 8:00 am, unless otherwise noted. One hour is allowed for lunch. Tools and materials may be left in the classroom overnight. Please do not leave laptops in the classroom overnight. Dress Code During training, all students are requested to dress in a neat and professional manner. Normal business attire should be worn during normal business hours. Cell Phones In the state of Georgia, it is against the law to text message while driving. In class, cell phones should be turned off or left on silent mode. Emergency Closings or Delayed Openings During a local emergency or severe weather conditions, you should check with your instructor for information concerning cancellations or delayed openings. In addition, you can call Ricoh s Inclement Weather Hotline at Your instructor will you the status of the class. Always use your best judgment and common sense. Smoking All Ricoh facilities are non-smoking. Smoking is allowed in designated areas ONLY. Smoking near any entrance or exit is strictly prohibited. Telephones Phone numbers in Georgia require an area code prefix. Phone usage inside the training facility requires dialing 9 to access an outside line. Hotel Information Our primary hotel is the SONESTA GWINNET PLACE (Please Note; The hotel used to operate under the Marriott name prior to May 2013). Hotel reservations can be made in Orbitz for Business. You will find the SONESTA GWINNET PLACE as the only approved hotel for the RLI Tucker training center. User name: First.Last@ricohtraining.com. Password is whatever the user set up in The hotel will normally request a credit card to cover incidental charges such as telephone calls and in-room movies. The hotel provides a generous breakfast and daily shuttle service to and from the Ricoh Training Center. Departure from lobby is at 7:15 am. Please be prompt. On the final day of class, guests of the Sonesta Hotel will be provided with transportation from the Tucker training center to the Hartsfield-Jackson Atlanta International Airport. Transportation to the airport on the last day of class will be arranged by the Ricoh Learning Institute. Please make sure all departing flight arrangements are after 5:30 PM on the last day of class. 96

99 Please follow company policy when purchasing airline tickets. Students not in compliance with this guideline or students staying at other hotels will have to make their own arrangements. Directions to SONESTA GWINNET PLACE 1775 Pleasant Hill Road Duluth, GA Phone: From Points North I-85 South Exit 104 (Pleasant Hill Road) Turn left and go 0.6 mile Hotel is on the right From Points South I-85 North Exit 104 (Pleasant Hill Road) Turn right and go 0.5 mile Hotel is on the right From Points West I-20 East to I-85 North I-85 North (approx. 24 miles) Exit 104 (Pleasant Hill Road) Turn right and go 0.5 mile Hotel is on the right From Points East I-20 West Exit 67B (I-285 North) I-285 North (approx. 12 miles) Exit 33 (I-85 North) I-85 North (approx. 8 miles) Exit 104 (Pleasant Hill Road) Turn right and go 0.5 mile Hotel is on the right Travel from the Airport to the SONESTA GWINNETT PLACE The following transportation options are available for the Tucker area. Advanced reservations are required for both companies. STRICTLY BUSINESS Strictly Business offers a one way shuttle/sedan non-stop ride from Atlanta airport to the Sonesta Gwinnett Place hotel. Reservations must be made in advance. The taxi rate is $75.00 for up to 1 to 2 Ricoh students on one single credit card. The taxi rate for 3 Ricoh students is a total of $95.00 on one single credit card. These rates are applicable only from Atlanta airport to the Sonesta Gwinnett Place hotel. These rates do not apply for shuttle to other Ricoh offices, although Strictly business may be contacted to request availability and rates to other destinations or for times outside of normal from 6.00 AM to 10:00 PM. Request information and make advance reservations via (preferred) to contactus@strictlybusinesslimo.com or calling or The following is subject to change so PLEASE remember to check your confirmation for the most accurate information: Airport-to-hotel shuttle pickup zones for Delta Airlines passengers is at Zone LS2 (Lower South 2); all others are at Zone LN1 (Lower North 1). 97

100 ATLANTA AIRPORT & SUPERIOR SHUTTLE ( ) Approximate cost is $40 for one-way airport-to-hotel (do not purchase round-trip tickets if you are staying at the Sonesta Gwinnett Place hotel if you plan to use the included transportation back to the airport on the final day of training). They depart every hour from 6:00 AM-11:00 PM. They are located in Green Area, spaces 5 through 11. Driving Directions from Sonesta Gwinnett Place to RLI Tucker, GA Depart Sonesta Gwinnett Place Atlanta, Southeast onto Pleasant Hill Road 2.6 Miles Turn right onto GA-8 W/US-29 S/Lawrenceville Hwy miles Turn left onto North Royal Atlanta Drive Destination will be on the right 98

101 Atlanta Area Map To Chattanooga, TN To Greenville, SC To Birmingham, AL To Augusta, To Montgomery, AL To Macon, GA 99

102 Pharmacies Kroger Pharmacy 4357 Lawrenceville Hwy Tucker, GA Walmart Pharmacy 4375 Lawrenceville Hwy Tucker, GA Medical Tucker Medical Center 4445 Cowan Road Tucker, GA Gwinnett Clinic 4870 Lawrenceville Hwy. Tucker, GA Restaurants (Near RLI, Tucker) Applebee s 4353 Lawrenceville Hwy Tucker, GA Chick-Fil-A 4340 Hugh Howell Rd Tucker, GA Longhorn Steakhouse 4315 Hugh Howell Rd Tucker, GA Captain D s 4346 Hugh Howell Rd. Tucker, GA Aldo s Café 4450 Hugh Howell Rd. Tucker, GA Las Colinas Mexican Grill 2327 Main Street Tucker, GA (770) Riverside Pizza 4316 Lawrenceville Hwy Tucker, GA Five Guys Burgers & Fries 4306 Lawrenceville Hwy Tucker, GA Moe s Southwest Grill 4450 Hugh Howell Rd. Tucker, GA Restaurants (Near Hotel, Duluth) TGI Friday s 1630 Pleasant Hill Rd. Duluth, GA Bahama Breeze 3590 Breckenridge Rd. Duluth, GA Georgia Diner 1655 Pleasant Hill Rd. Duluth, GA Melting Pot 3610 Satellite Blvd NW Duluth, GA Joe s Crab Shack 1590 Pleasant Hill Rd. Duluth, GA On the Border 2275 Pleasant Hill Rd. Duluth, GA

103 Grocery Stores (Near RLI, Tucker) Walmart 4375 Lawrenceville Hwy. Tucker, GA Grocery Stores (Near Hotel, Duluth) Walmart 2635 Pleasant Hill Road Duluth, GA Kroger 4357 Lawrenceville Hwy Tucker, GA Kroger 3093 Steve Reynolds Blvd. Duluth, GA Publix 4422 Hugh Howell Rd. Tucker, GA Publix 1625 Pleasant Hill Road Duluth, GA (770)

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105 B. HIGH POINT, NC TRAINING CENTER 4135 Mendenhall Oaks Parkway Suite 150 High Point, NC Welcome to High Point, NC! If this is your first time in the High Point/Greensboro area, your instructor can address anything you might need for class or to make your stay more enjoyable. In case of an emergency, you may contact the instructor at the telephone number or listed below. Please communicate with your manager in cases of emergencies. Also, please contact the hotel to cancel any room reservations that were made. Instructor Name Office Phone Julio Figueroa (336) What to Bring to Class Laptop, tools, pencil/pen, notebook. SD cards (2 gig or less) for firmware. 8 gig flash drive for Fiery classes. If traveling by air, do not bring tools (we will provide them.) Technology classes such as Scanning, Printing etc. do not need tools. Contact instructor if there are any questions about what you need. Class Procedures Class day begins at 8:00AM, unless otherwise noted. One hour is allowed for lunch. Tools and materials may be left in the classroom overnight. Please do not leave laptops in the classroom overnight

106 Dress Code During training, all students are requested to dress in a neat and professional manner. Normal business attire should be worn during normal business hours. Cell Phones It is against the law to text message or use any hand-held device while driving. In class, cell phones may be left on silent mode. Emergency Closings or Delayed Openings During a local emergency or severe weather conditions, you should check with your instructor for information concerning cancellations or delayed openings. Your instructor will you the status of the class. Always use your best judgment during these situations. Smoking All Ricoh facilities are non-smoking. You may smoke outside the building in designated Smoking Areas only. Telephones For your convenience, telephone usage is available inside the training facility. Hotel Information Our primary hotel is the Fairfield Inn. (Directions and telephone number are listed on the next page). The hotel will normally request a credit card to cover incidental charges such as telephone calls and in-room movies. All students are required to pay for their room at check out time. 104

107 Directions to the Fairfield Inn 7615 Thorndike Rd., Greensboro, NC From Points North/ East I-85 South/I-40 West Towards Greensboro, NC In Greensboro I-85S and I-40W will split off. Continue on I-40 West towards Winston Salem, NC Once on I-40 West take exit 210 to Hwy NC-68 toward Piedmont Triad International Airport Turn Left on Hwy NC-68 / Lynwood Smith Expressway Turn right onto Thorndike Road Arrive at Fairfield Inn, 7615 Thorndike Road on the left From Points West I-40 East Towards Greensboro, NC In Greensboro, take exit 210, take ramp to Hwy NC-68 toward Piedmont Triad International Airport Turn right at Hwy NC-68 Turn right onto Thorndike Road Arrive at Fairfield Inn 7615 Thorndike Road on the left From Points South I-85 North Towards Greensboro, NC In Greensboro, take exit Interstate 74 / Hwy 311 exit ramp towards Winston Salem Turn right onto Hwy NC-68 Eastchester Drive Turn Left onto to Thorndike Road Arrive at Fairfield Inn 7615 Thorndike Road on the left 105

108 Driving Directions from the Fairfield Inn to the Ricoh Training Center 4135 Mendenhall Oaks Parkway, Suite High Point, NC (336) From the hotel turn right onto Thorndike Rd. Turn right onto Hwy NC-68. Turn left onto Mendenhall Oaks Parkway. Go about1/8 of a mile and arrive at the training center on the left is located in the Streamside Business Office Park. Enter the building and Ricoh is the first door on the right. There is a telephone in the lobby with a list of employee extensions. Please dial ext: 3495 to contact the training center. 106

109 For your convenience, listed below are a number of medical care facilities, restaurants, grocery stores and more. Drug Stores Walgreen 3880 Brian Jordan Pl. High Point, NC (336) Grocery Stores Harris Teeter 1589 Skeet Club Rd High Poing, NC (336) CVS/Pharmacy 4310 West Wendover Avenue Greensboro, NC (336) Food Lion 3935 Brian Jordan Pl. High Point, NC (336) Shopping Four Seasons Mall 4 Seasons Town Center Greensboro, NC Target 1212 Bridford Pkwy Greensboro, NC (336) Wal-Mart 4424 West Wendover Avenue Greensboro, NC (336) Restaurants There are a wide variety of restaurants nearby. (Some within walking distance of the hotel) Below are a few. Ruby Tuesday 7611 Thorndike Rd Greensboro, NC (336) Fatz Cafe 619 S. Regional Rd. Greensboro, NC (336) Pita Delite 3924 Sedgebrook St. High Point, NC (336) Country BBQ 3921 Sedgebrook St. High Point, NC (336) Applebee s 3865 John Gordon Ln. High Point, NC (336) Buffalo Wild Wings 5836 Samet Dr. High Point, NC (336) Medical Cornerstone Premier Care Suite 402, 4515 Premier Dr High Point, North Carolina (336) Cone Health Medical Center High Point 2630 Willard Dairy Road High Point, NC (336)

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111 C. ORLANDO, FL TRAINING CENTER 485 N. Keller Rd. Suite 400, Maitland, FL Contacts Your instructor can address anything you might need during class times. In case of emergency, instructors may be contacted at the address listed below. Also, please communicate with your manager in cases of emergencies. Name Office Phone Cell Phone Rick Griffin What to Bring to Class Laptop, tools, pencil/pen, notebook. SD cards (2 gig or less) for firmware. 8 gig flash drive for Fiery classes. If traveling by air, do not bring tools (we will provide them.) Technology classes such as Scanning, Printing etc. do not need tools. Contact instructor if there are any questions about what you need. 109

112 Class Procedures Class begins at 8:00 each morning, unless otherwise noted. We will take a one hour lunch break and finish up between 4:00 and 5:00. Tools and materials may be left in the classroom overnight. Please do not leave laptops in the classroom overnight. Dress Code During training, all students are requested to dress in a neat and professional manner. Normal business attire should be worn at all times. Lunch Nature s Table, a full-service cafeteria, is located on the first floor of our building. Cash and credit cards are both accepted. There is also a Wendy s, Chick-fil-A, Subway etc within a mile of the Training Center. Cell Phones In class, please turn cell phones off or on silent mode. Emergency Closings or Delayed Openings During a local emergency or severe weather conditions, you should check with your instructor for information concerning cancellations or delayed openings. Your instructor will you the status of the class. Always use your best judgment and common sense. Smoking All Ricoh facilities are non-smoking. You may smoke in the designated area located in the parking garage. 270 Douglas Avenue Altamonte Springs, FL Hotel Information Our primary hotel is the Residence Inn, Altamonte Springs, FL. The hotel will normally request a credit card to cover incidental charges such as telephone calls and in-room movies. Amenities Include: Complimentary Hot Buffet Breakfast Complimentary Social Event with a light meal, beer, and wine Full kitchens including an oven and stovetop in every suite Free High Speed Internet Access Complimentary Van Shuttle Service for those who fly Many restaurants within walking distance! Just ask the front desk for directions! 110

113 Directions to Ricoh Learning Institute Turn right onto Douglas Avenue. Go ¼ miles (Douglas becomes Wymore Rd. after you cross SR 436 Turn right onto Lake Destiny Rd. (1 st light), go.8 miles Turn right onto Maitland Center Pkwy (1 st light), go.5 miles Turn left on Keller Rd. (2 nd light), go.3 miles Turn right at 485 N. Keller Rd. When you turn into the drive, our building is on the left side. Park in the parking garage directly behind the building. (use code # 4005 to enter and exit the garage). You can locate us in Suite 400. Travel from the Orlando International Airport to Residence Inn Driving directions: Take 436 approximately 20 miles to Douglas Avenue (Douglas Avenue is the first light after you cross over I-4), turn right on Douglas Avenue, Hotel is located 1 block on the left. Ricoh Learning Institute - Orlando Campus 485 N. Keller Rd. Suite 400, Maitland, FL From I-4: Exit 90 to Maitland Blvd. (West) Turn Left on Keller Rd. Turn Right at 485 N. Keller Rd. Park in the parking garage at the rear of the building on the left This hotel does not provide shuttle service from the airport. Bus service, fee: 30 USD (one way) Estimated taxi fare: 50 USD (one way) 111

114 Pharmacies CVS/pharmacy 277 SR 436 Altamonte Springs, FL (407) Medical Walk-In Clinic FL Centra Care 440 W State Rd 436 Altamonte Springs, FL (407) Walgreens 1201 W SR 436 Altamonte Springs, FL (407) Hospital FL Hospital Altamonte 601 E Altamonte Dr (Hwy 436) Altamonte Springs, FL (407) Grocery Stores Albertsons 503 E Altamonte Dr Hwy (436) Altamonte Springs, FL (407) Publix 482 E Altamonte Dr (Hwy 436) Altamonte Springs, FL (407) Shopping Altamonte Mall 451 E Altamonte Dr Altamonte Springs, FL (407) BestBuy 597 W SR 436 Altamonte Springs, FL (407) Walmart 200 S SR 434 Altamonte Springs, FL (407) Restaurants Altamonte Springs has a wide variety of restaurants located within a few miles of the Residence Inn. Below, are just a few. TGI Friday s 227 W Hwy 436 Alt. Springs, FL (407) Bahama Breeze 499 E Hwy 436 Alt. Springs, FL (407) Red Lobster 340 W Hwy 436 Alt. Springs, FL (407) Olive Garden 300 W Hwy 436 Alt. Springs, FL (407) Kobe s Japanese SteakHouse 468 W Hwy 436 Alt. Springs, FL (407) Wing House 275 W Hwy 436 Alt. Springs, FL (407) Entertainment Bowling-AMF Altamonte Lanes 280 Douglas Av Alt. Springs, FL (407) (next to hotel) AMC (Movies) Altamonte Mall 433 E Hwy 436 Alt. Springs, FL (888) AMC-4FUN Congo River Putt Putt Golf 531 W Hwy 436 Alt. Springs, FL (407)

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117 VI. RICOH PRODUCTION TRAINING CENTER 6300 Diagonal Hwy Boulder, CO Welcome to Ricoh Boulder Campus The enclosed information is provided to assist you while you attend training classes at the Ricoh Boulder Campus Service Education facility. Contacts Your instructor can address anything you might need during class times. After hours, should you need to reach someone in an emergency, you may call either of the following contacts. Also, ensure you are communicating with your manager in cases of emergencies, if necessary. Name Home Phone Cell Phone Steve Tart (Manager) Jim Nelson (Coordinator) Class Procedures Class days begin at 8:00 am., unless otherwise noted. Breaks are not scheduled and normally taken at student/instructor discretion. Approximately one hour is allowed for lunch. A full-service cafeteria is located in Building 010. See Cafeteria section and map of site in the Appendix. Most books and materials may be left in the classroom overnight, provided that no other class will be using your room; however, please be certain all such materials are placed on the tables so that janitorial staff will not remove as trash. At the end of each day please clean up the classroom and lab areas placing trash and recyclables in their proper containers. Also, ensure all tools are accounted for and properly stored. Do NOT leave confidential materials overnight in the classrooms. Do NOT leave laptops in the classroom overnight. 115

118 Dress Code While at the Ricoh Boulder Campus location during training, all students are expected to dress in a professional manner. Business Casual Attire is to be worn during normal business hours unless directed otherwise by your instructor. Cafeteria There is a cafeteria on site located in Building 010 with hours of operation for breakfast, lunch, and light afternoon snacks. The cashiers accept Travelers' Cheques, cash, and credit cards (for purchases of more than $5.00). Credit Union/ATM There is a branch office of the Premier Members Credit Union in the front hallway of Building 001, near the main lobby. The Credit Union has an ATM available for you to get cash on site. There is also another ATM located in the hallway near the exit of the Cafeteria. Badges Badges must be worn at all times while in the education facility. Please ensure that you display and use your badge to gain entry to areas equipped with badge-reader doors; "tailgating" is not permitted. Escort (No working Ricoh Badge) If you are here under contract status and have NOT been issued a temporary Ricoh badge (you cannot gain access through any badge readers), you will require an escort with you at all times. This will be your instructor who must be with you at all times when in any location other than the classroom. Parking Lot F is the closest lot to building 004 and building 006. Professionalism While you are attending classes at the Ricoh Boulder Campus Service Education facility and your stay in the Boulder/Longmont area, you will be expected to act in a professional manner at all times. Your actions and demeanor in and out of the classroom are a reflection on Ricoh as a whole. Smoking All Ricoh Boulder Campus facilities in Boulder are "No Smoking Permitted" buildings. You may smoke outside the building in designated Smoking Areas only. Telephones Phone numbers in the Boulder/Longmont and Ricoh Boulder Campus area code require ten digit dialing. Hotels provide various methods to connect your laptop. This may be via the phone line or high speed connections. Check at the front desk of your hotel for details. Phone usage inside the building requires the following: - Local Calls Dial "9," area code, and Number. - Internal Calls Dial 3 plus the Ricoh Extension. - Long-distance Calls - Not all phones at the Boulder site allow for Long Distance and/or International calls, check with Education Department for assistance. 116

119 Fitness Center (Located in building NE corner) Effective January 1, 2009 For All Employees, Contractors, Retirees, Visitor Pass (per week) $15 Class Evaluation Forms You are the MOST IMPORTANT source of information the Education Department has about our classes. You will be asked to complete an online training evaluation on the last day class. Please be candid and honest with your opinions and comments. We need your input to ensure our classes meet the needs of our students. Emergencies, Personal A personal emergency that will impact your ability to attend class, i.e., accident or illness, must be reported to your instructor during class hours. After-hours, please contact the Service Education Manager or Coordinator. See Contacts. Emergency Closings or Delayed Openings During a local emergency or severe weather conditions, you should first call IBM Boulder (Ricoh Boulder Campus s Facilities Company) at for official information pertaining to the IBM Boulder location. A recording on this number will provide the location's current status. The number is capable of handling multiple, simultaneous calls. Hearing impaired employees should call to reach a TDD telephone. If you are unable to call the IBM Boulder location, you should monitor television stations KCNC Ch. 4 and KUSA Ch. 9 and radio stations KBOL 1490 am, KOA 850 am, or KLMO 1060 am. Emergency Numbers To summon aid within the Education Department for emergencies, dial ext This is an internal emergency number and will summons help from within the emergency response teams located at the IBM facility. Clearly state your name, location, and the nature of the problem. Emergency Power Off (Labs) The red Emergency Power Off buttons are located in the raised floor classroom near the exits. Become familiar with their exact location. Fire Alarm Procedure - Exiting the Building Take badges and other personal items (coats, keys, purses, etc.) with you. Badges will be required for re-entry. Site Security and or the Emergency Response Team (outside agencies) will conduct building searches and provide assistance to ensure evacuation of the building. Report if anything unusual was noted during an evacuation, i.e., smoke, odors, etc. to Site Security or the Emergency Response Team. Do not re-enter the building until the "All Clear" has been given by Security or the Emergency Response Team. 117

120 Fire Alarm Procedure continued Assemble at a pre-designated area outside of the building or other safe area of refuge, keeping a safe distance from the building and not obstructing arriving emergency equipment. A count of all employees, visitors, contractors, or other persons known to have been in the building will be taken to determine if anyone is missing. A report of this status should immediately be given to the arriving emergency personnel. All Clear When "All Clear" signal is given by Site security, assist in returning to the building. Inform and provide assistance to those employees in need. Minor Emergency Procedure: In certain emergency conditions (for example, a total power outage or severe weather) you might be directed to leave the premises. Use normal exits and traffic routes unless otherwise advised. Do not leave the premises without management approval. Key emergency team members and managers must remain on the premises. Climate Boulder is located at an elevation of feet at the foot of the mountains and is considered a semi-arid desert. Please be aware that can sometimes cause problems for those unaccustomed to these conditions in the form of shortness of breath due to the limited oxygen and a persistent need for water. Also, when you venture into the mountains you will find that the weather can change drastically on a moment s notice. Please plan your attire accordingly. Local Transportation Taxi services and public transportation are not convenient in this area and the hotels will not transport our students to and from the Ricoh Boulder training facility. We strongly encourage students to have access to a rental car during their visit. As an option, they may coordinate a car to share among other students prior to their arrival for training. HOTEL INFORMATION Hampton Inn Longmont 850 S Main Street Longmont, CO Phone: ORBITZ approved hotel. Ricoh negotiated rate $90 to 106 (seasonally charged). Call hotel for negotiated rates. Cozy lobby with fireplace. Complimentary hot breakfast in lobby. On the run breakfast bag. Exercise facility. Indoor pool and spa. Complimentary high speed internet access. Business Center. 118