Perfect Technical solutions. Help desk, field support and training

Transcription

1 Perfect Technical solutions Help desk, field support and training

2 Rising to the challenge

3 TECHNICAL SOLUTIONS the name Mitsubishi is synonymous with excellence Known the world over, Mitsubishi is a trusted global leader associated with a variety of products and services. Founded in 1907, the company known today as Mitsubishi Electric, quickly rose to the forefront of the air conditioning industry - a position we still enjoy today. Unsurpassed air conditioning from Mitsubishi Electric Air conditioning is an ideal way of controlling the air quality inside any building, large or small. Not only does it cool in the summer months but air conditioning can also heat, replacing traditional heating systems. More and more, people today are experiencing the benefits of comfortable working, living and leisure environments made possible with air conditioning. As market leaders, we pride ourselves in providing high performance, competitive systems with low running costs. Technical support wherever you need it We recognise that our continued success relies heavily on having satisfied customers who experience high performance air conditioning that s both efficient, effective and most importantly, reliable. By investing 4% of our total turnover into the research and development of new products and services, we aim to provide just that. To keep our products working at their optimum best, we have a technical department that s second-to-none. Offering a range of support, from spare parts to commissioning, telephone help desk and system design, our team of experts are on hand day and night to help maintain our systems to the highest attainable level. Whatever the challenge, we re here to meet it. Page 3

4 unrivalled products and services As market leaders at the forefront of the air conditioning industry, Mitsubishi Electric provide a wide range of products designed to suit all manner of applications. M Series Mr Slim - Perfect for small to medium sized applications - Compact and versatile - one of the UK s best selling air conditioning split-system City Multi - Efficient and flexible solutions for the more demanding large scale VRF applications Lossnay Controls - Excellent air quality and unbeatable heat exchange efficiency - Providing optimum control and efficient use of energy from simple hand held controllers to centralised controllers with web server capabilities The need for optimum installation, commissioning and maintenance Having the training to provide a correctly installed, commissioned and maintained system is the only way to deliver optimum efficiency. Now greater than ever, the need for better efficiency is extremely important to everyone. Our systems are designed to provide powerful and effective performance for the very least amount of energy use, keeping energy bills to a minimum and preserving energy resources of the future. At Mitsubishi Electric we keep a close eye on carbon emissions, achieving some of the best COP ratings in the industry, whilst also exploring and developing effective use of sustainable energy resources. Page 4

5 powerful and effective performance for the very least amount of energy use TECHNICAL SOLUTIONS

6 dedicated technical services At Mitsubishi Electric we have invested in and developed our technical services department to ensure that our customers can enjoy the highest level of support possible. Our dedicated Technical Services include the following invaluable support Technical Help Desk Our Technical Help Desk provides a vital service to our customers, handling numerous calls from engineers nationwide. We have a team of highly skilled engineers that will quickly and professionally respond to any product installation, commissioning or fault-finding queries you may have. Using the latest technology Mitsubishi Electric has made it simplicity itself to obtain quick, effective technical support. Quick and Easy Access to Fault Codes Via your mobile phone - Using our unique SMS Text Messaging service, we re able to send you an immediate, brief explanation of any fault code direct to your mobile phone, wherever you are.this is perfect for engineers who are on-site and need to know quickly how to restore our products to their full working order. To access this service, simply text the fault code request to TO ACCESS CITY MULTI CODES Text C followed by the 4 digit code For example C6607 = Communication error - No ACK return, the M-Net cannot communicate with the address given TO ACCESS R407c OR R410A M SERIES CODES Text M followed by the 2 digit code For example MP4 = Drain sensor error TO ACCESS R22, R407c OR R410A MR SLIM CODES Text P followed by 22, 407 or 410 followed by the 2 or 4 digit code For example P = 63H connector open Via the web - For a fuller, in-depth explanation of any fault code and diagnostics, simply log on to our website at Technical Help Desk Fax aircon.technical@meuk.mee.com Page 6

7 TECHNICAL SOLUTIONS Making certain that our systems operate at their full potential Spares Department Our dedicated spares department exists solely to ensure the quick identification, availability and urgent despatch of all spare parts. On-Line Spare Part Identification Access our comprehensive database along with exploded view reference for all our spare parts by logging on to our website at Spare Parts Fax Warranty Claims Department The Warranty Claims Department aims to assist all customers when making a warranty claim. Our support engineers will ensure that every claim has the necessary support information needed to verify it and make sure that it s dealt with quickly and efficiently. Warranty Claims Fax aircon.warranty@meuk.mee.com Page 7

8 On-Site Services To ensure that contractors, consultants and end-users alike, get the most from our air conditioning, Mitsubishi Electric provide a host of on-site services. Ranging from commissioning to fault-finding, we aim to increase the life expectancy of our systems whilst helping to minimise maintenance and running costs. In summary, our qualified engineers will provide Commissioning Assistance, Trouble-Shooting or even perform regular Diagnostic Health Checks to ensure optimum performance. Commissioning Firstly, the installed system is thoroughly inspected and appraised. The system is then checked against design drawings and to ensure maximum efficiency, we make sure that pipe runs don t exceed the recommended lengths. We then confirm whether or not the system is operating within its design parameters and validate any warranties (all grouped 'equipment will be considered to have been correctly addressed from the outset). All on-site equipment is then added to our database where a constant record will be kept of any activities between the site and Mitsubishi Electric. On completion, we will provide a Commissioning Log Book with an accurate operating record of the working system. At this stage we will make any relevant recommendations to correct any performance-related problems that may have been found during commissioning. In using the professional commissioning service Mitsubishi Electric have to offer, system operation, performance and energy efficiency will be maximised. We now issue all Mitsubishi Electric Partners with our state-of-the-art, high tech mobile commissioning log books which improve and maintain standards, increase the reliability of information and help safeguard the environment. Trouble-Shooting The need for efficiency has never been greater. Companies everywhere are under increased pressure to improve performance whilst reducing costs. More and more legislation is being introduced and the constant drive to be energy efficient affects us all. As market leaders we take our responsibility seriously and that s why we provide such an extensive technical service. As well as offering Commissioning assistance, we are happy to provide an invaluable Trouble-Shooting service for our customers. This preventative maintenance service helps to provide maximum efficiency, whilst keeping operating and maintenance costs to an absolute minimum. Our comprehensive service includes site inspections and assessments to whatever degree necessary and is always supported by a written report. Available on a daily rate basis, our highly trained technical engineers use the latest diagnostic equipment, and industry-specific tools. They work quickly and efficiently to identify and eliminate any problems within the system. Technical support from Mitsubishi Electric doesn t simply end as soon as your system is deemed to be operating at the expected levels.the increased importance of a building s heating and cooling efficiency and the need to be cost conscious, is easily addressed with good, regular maintenance and system health checks. Field Service Innovation of the Year CLB Mobile with on-line logbook Page 8

9 TECHNICAL SOLUTIONS improving efficiency and reducing energy bills Diagnostic Health Checks Whilst we are not a maintenance company, we work closely with our customers to ensure optimum performance of all our systems. Our Diagnostic Health Check service provides a valuable means of closely monitoring the operation of any system and typically includes: Complete bi-annual system check-ups Checking refrigerant levels using diagnostic software Support all findings with a full written report Check that maintenance procedures of any third party have been processed An on-screen display of system performance using on-line technology 5 Year Warranty Available on City Multi Mitsubishi Electric offer an exceptionally high value 5 year warranty for the City Multi range. It's important to note however, that we will only provide the warranty subject to the following conditions: Mitsubishi Electric, or one of our Business Solutions Partners, must install and commission the system A Mitsubishi Electric Electronic Commissioning Log Book must be completed and returned Periodic maintenance must be carried out in accordance with the then applicable version of our Standards brochure. All maintenance reports must be available for inspection by Mitsubishi Electric at any given time. Any product installed and commissioned at a site must remain at that site in order to continue to qualify for the 5 year warranty. Page 9

10 state-of-the-art training facilities Mitsubishi Electric offer a variety of Training Courses, ranging from the simple to the more intricate, all of which are designed to enable technical engineers to design, install or maintain our systems. Catering for all levels of expertise, our wide range of courses are all CPD accredited and are taught by experienced engineers with a wealth of knowledge of our product range and the air conditioning industry itself. Mitsubishi Electric have four bespoke Training Facilities around the UK. Based in convenient locations around the country at Hatfield, Birmingham, Manchester and Scotland, our state-of-the-art facilities provide the perfect setting in which to gain in-depth knowledge of our products. Each of our Training Facilities boast the following: Training Suite comfortably seats up to 20 people, where the theory presentations and explanations take place. Demonstration Suite with a selection of working products on display, designed to enable hands-on training and experience.this is particularly helpful when discussing fault-finding and commissioning. Test Area where working inverters and small components can be thoroughly tested. Controls Suite enabling in-depth training and operation of all manner of system control as well as BEMS. (Hatfield only) At the Mitsubishi Electric (MACE) Factory in Scotland, those delegates that are interested in seeing some of our Mr Slim and City Multi range being manufactured, can also enjoy a short, CPD accredited, factory tour. Page 10

11 TECHNICAL SOLUTIONS informative training designed to suit all levels of expertise

12 Training Courses training courses All of our training courses are constantly reviewed and updated to ensure that the training we offer is second-to-none. In this section you will find a comprehensive list of the various courses we provide. Group bookings are welcomed. Please call to arrange a training day that s specifically dedicated to the needs of your group. For further information or to check availability, please call or visit Design and Application 1 Day Course with lunch provided Time 9.30am-4.30pm Course Size 10 Cost FREE Venues Hatfield Birmingham Manchester Scotland This course is for consulting engineers, specifiers, installation contracting engineers and sales engineers, who require knowledge of the specification and application of our City Multi VRF range of products. Aspects covered This course will highlight system application, heat-ioad calculation and operational parameters. There are demonstrations and exercises in calculating system designs and layouts and the presentation also includes calculations for heat rejection values, flow rates and pressure drop for the WR2 water cooled VRF. Also covered, are calculations and applications for the Lossnay heat recovery fresh air ventilation system. The seminar concludes with a short test on the topics covered. Additional information All delegates are presented with course notes, pen, calculator and all relevant up-to-date technical literature. Part 1 1 Day Course with lunch provided Time 9.30am-4.30pm Course Size 10 Cost 130 Venues Hatfield Birmingham Manchester Scotland This course is designed for field based engineers who have a good basic knowledge of the refrigerant cycle as applied to air conditioning systems. Aspects covered Delegates must have installation and commissioning experience as the course presents Mitsubishi Electric techniques and procedures, which are applicable in the field. This course will cover pipework and wiring specifications and installation procedures. In addition, there will be a detailed description of the heat recovery system operation, including refrigerant flow diagrams. Basic commissioning, including system addressing, remote controller set-up, refrigerant calculations and operation monitoring will also be covered. A chapter in the presentation is dedicated to basic system fault finding. The seminar concludes with a short test on the topics covered. Additional information All delegates are presented with course notes, pen, calculator and all relevant up-to-date technical literature. Page 12

13 Part 2 2 Day Course with lunches provided Time 9.30am-4.30pm Course Size 6 Cost 260 Venues Hatfield Birmingham Manchester Scotland This course is designed for field engineers who carry out service and maintenance tasks on Mitsubishi Electric City Multi air conditioning systems. Candidates must have successfully completed the City Multi Part 1 before attending this course. Aspects covered Operational data recording, including a low refrigerant analysis, inverter and compressor testing, system addressing and demonstrating crossed pipework. Detailed remote controller set-up, thermistor and pressure sensor testing is also carried out. The seminar concludes with a detailed test on the topics covered. Additional information All delegates are presented with course notes, pen, calculator, all relevant up-to-date technical literature plus an analogue test meter on completion of the course. M Series 1 Day Course with lunch provided Time 9.30am-4.30pm Course Size 10 Cost 130 Venues Hatfield Birmingham Manchester Scotland Mr Slim This course is designed for field engineers who carry out install, service, maintenance and commissioning tasks on Mitsubishi Electric split system air conditioning. This course covers both the Mr Slim and M Series ranges of equipment. Aspects covered Pipework and wiring specification, including a guide of good practices and procedures for the installation of systems. Detail will be given on the differences between R407c and R410A relating to the correct operating, commissioning and servicing of these systems.the course provides the delegates with a hands on demonstration, working on live systems, performing fault diagnosis and rectification. The seminar concludes with a short test on the topics covered. Additional information All delegates are presented with course notes, pen, calculator, all relevant up-to-date technical literature plus a Mr Slim service tool on completion of the course. Part 1 1 Day Course with lunch provided Time 9.30am-4.30pm Course Size 6 Cost 130 Venues Hatfield only This course is designed for field engineers who carry out work on basic air conditioning controls and interfaces. Aspects covered Functionality demonstration, installation and set up of the following: Room Controllers, Programme Timers, Room Temperature Sensors and Hardwired Interfaces. Additional information All delegates are presented with course notes, pen, calculator and all relevant up-to-date technical literature. Page 13

14 Part 2 1 Day Course with lunch provided Time 9.30am-4.30pm Course Size 6 Cost 130 Venues Hatfield only This course is designed for field engineers who carry out work on basic air conditioning controls and interfaces. Candidates must have successfully completed Controls Part 1 before attending this course. Aspects covered Functionality demonstration, installation and set up of the following: Group Controllers, System Controllers and Central Controllers including G50/GB50. Additional information All delegates are presented with course notes, pen, calculator and all relevant up-to-date technical literature. Course Venue Information Hatfield Mitsubishi Electric Head Office Travellers Lane, Hatfield Hertfordshire AL10 8XB Birmingham Mitsubishi Electric Regional Office Mylen House, 11 Wagon Lane, Sheldon Birmingham B26 3DU Manchester Mitsubishi Electric Regional Office Unit 12 Mercury Park Mercury Way,Trafford Park Manchester M41 7LY Scotland Mitsubishi Electric (MACE) Factory Nettlehill Road, Houstoun Industrial Estate Livingstone EH54 5EQ Mitsubishi Electric are keen to support our customers every step of the way In the first instance, we endeavour to provide a comprehensive range of products designed to suit all manner of applications. The proven success of our range, underlines it s effectiveness, efficiency, design flexibility and of course, reliability. Furthermore, we offer unrivalled Technical Support and Aftercare Services to ensure continued satisfaction all round. For further information please call: Technical Services Training Course Booking General Enquiries or visit our website at Page 14

15 Providing perfect solutions Page 15

16 Technical Services Training Courses General Enquiries web: UNITED KINGDOM Mitsubishi Electric Europe Air Conditioning Systems Division Travellers Lane, Hatfield, Hertfordshire, AL10 8XB, England. General enquiries Tel: Fax: IRELAND Mitsubishi Electric Europe Westgate Business Park, Ballymount, Dublin 24, Ireland. Tel: Dublin (01) Fax: Dublin (01) International code: (003531) Country of origin: United Kingdom Japan Thailand Malaysia. Mitsubishi Electric Europe Mitsubishi and Mitsubishi Electric are trademarks of Mitsubishi Electric Europe B.V. The company reserves the right to make any variation in technical specification to the equipment described or to withdraw or replace products without prior notification or public announcement. Mitsubishi Electric is constantly developing and improving its products. All descriptions, illustrations, drawings and specifications in this publication present only general particulars and shall not form part of any contract.all goods are supplied subject to the Company s General Conditions of Sale, a copy of which is available on request.third-party product and brand names may be trademarks or registered trademarks of their respective owners. Printed in September 2006 SAP No Designed and Printed by SquareBear