Courses Management Service
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1 Student Loans Company Courses Management Service Presenters: Graeme Lindsay & Susan Lindley Department: HEP Services Date: March
2 Contents CMS Service Development & Delivery CMS in the Live Environment Future Developments Q & A
3 Student Loans Company CMS Service Development & Delivery
4 The Vision To build a core capability to manage details of all Education Providers which allows us to deliver a single, central, flexible and controlled service to these providers that supports: A single repository of provider and course data Timely and accurate provision of course information Designation, security & anti-fraud measures Flexibility to build other supporting provider services and implement/ operationalise future policy change
5 Background Drivers for Change Legacy systems are old, often unreliable and live on soon to be unsupported platforms Detection of fraud across these systems is inhibited and leads to corrective actions being manually implemented (increased operating costs) Current constraints in the provision of timely and accurate business critical data has an impact on service launch success and in full right first time automation of assessments Little or no business intelligence exists to accurately measure performance or identity trends Sector growth and diversification require us to establish firmer controls to protect public monies Other government led key drivers for change include: Supporting/enabling current policy changes for Part Time ELQ and Designation which are high on the political agenda
6 Courses Service as is
7 Discovery
8 Courses Service to be
9 Inception
10 Courses Service User Group Courses Service User Group (CSUG) Established May 2014 Group membership representational of the diverse types of institutions but all have common interest in the Courses Service Scope Business processes changes to course submission from 15/16 onwards Systems the Courses System and interfaces to other SLC systems Support procedures, guidance and channels for help Objectives Review the progress of the changes to the service Identify external factors that might influence the value of the service Review guidance notes and identify any changes / clarifications
11 Government Digital Service
12 How We Build
13 How We Build
14 How We Build
15 Usability Testing our users Participants so far Participants Hours
16 Usability Testing feedback Each thing that emerges from observation is analysed and communicated directly to the team.
17 Usability Testing agile working Everything important is acted upon. Decisions are made by the product owner. There are no committee meetings. A new version of CMS is released every week. Important ideas and features are added quickly.
18 Usability Testing changes made 6 We have made six major changes due to user feedback, including course searching, the export function, the addition of course attributes and phasing out. 19 We have made over nineteen smaller modifications due to users, including improvements to adding courses, better search filters and refinements to exporting.
19 Pre-Launch Milestones Provider Data Entry Performance & UAT Testing Security Testing 14/15 Courses Extracts Available Webinars a success!
20 Student Loans Company CMS in the Live Environment
21 Key dates. Nov 2014 CMS live for collection of 15/16 FT courses Dec 2014 Edit course functionality goes live in CMS Jan 2015 SFE FT Service Launch for AY 15/16 Feb 2015 SFNI & SFW FT Service Launch for AY 15/16 Edit location & Export facility goes live in CMS March 2015 CMS live for collection of 15/16 PT courses March 2015 CMS live for collection of 15/16 PT courses
22 Key Functional Changes Strengthened designation of providers and courses Alternative Providers Domicile level designation Enhanced Course Data NHS funded courses Medical / Dental Placement years Subject Classification Long courses Course fee rates by domicile Intercalated courses Foundation years New model for multiple intakes and locations (incl. franchise arrangements) Phasing out of courses New process for course changes once added and applications where assessment is required
23 Entering a Full Time Courses on CMS AY 15/16 entering courses from scratch New location set up including franchise locations HEP course codes Course Matching Editing courses We ll now enter a Full Time course...
24 Courses Export Introduced February 2015 CSV file format First version
25 Entering a Part Time Courses on CMS Part Time courses service launched 4 th March 2015 Student service launch scheduled for end April No matching required Multiple Intakes can be flagged We ll now enter a Part Time course...
26 Customer Portal Integration What students used to see prior to CMS...
27 Customer Portal Integration What students now see...
28 CMS & Impacts on SIS Students who can not be Uniquely Identified Replacing the UCAS code with SIS Import/Export files with the SLC course code. Anticipated Key Outcomes Reduction in volume of failed records within Attendance reporting due to no unique identifier between the Course name, location and UCAS code Reduce administrative burden on HEP on manipulating SIS files. Ensure that Attendance confirmations are received in a timely manner to ensure funding is correctly scheduled CMS long description name on all SIS screens Anticipated Key Outcomes Create consistency between HE Portal Services Ensure that the course is clearly identifiable at the point Attendance is confirmed
29 Alternative Providers on CMS Alternative Providers (AP s) subject to specific course designation by domicile HEFCE funded AP s subject to annual monitoring prior to 15/16 courses being captured SLC will collect & populate 15/16 courses on behalf of AP s Providers & courses designated by domicile
30 How Are We Doing? Public Providers Courses Expected Courses Matched New Courses Total Completion 65,000 44,175 8,988 53,163 82% Providers Types Commenced by type Universities Colleges SCITTs Alternative Providers Total Commenced % 90% 50% 68% 2% Total Student Numbers Estimated Total students 15/16 Estimated students covered by added courses 1,277,103 1,102,030 86%
31 How Are We Doing? No. of courses submitted AY 14/15 AY 15/ No. of weeks after course submission commenced No. of courses submitted AY 14/15 AY 15/16 0 3rd Dec 10th Dec 17th 24th 31st Dec Dec Dec 7th Jan 14th Jan Date 21st Jan 28th Jan 4th Feb 11th Feb 18th 25th Feb Feb
32 Student Loans Company Future Developments
33 Future Developments Provide the new enhanced data to the Customer Portal to improve the student journey Enable the service for future academic years Phasing out of courses Enhanced reporting features Ensuring maintainability and resilience
34 Provider Next Steps Ensure provider details accurate on CMS Ensure that all full time and part time courses have been entered for AY 15/16 Temporary course codes no longer applied
35 Contacts and Further Guidance HEP Helpline: Guidance: - CMS Guidance Document - Service Definition - CMS Fields - Qualification Mapping - All CMS Newsflashes
36 Questions?
37 HEP Services Team
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