Customer Journey Development in Drupal

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1 Customer Journey Development in Drupal OVERVIEW > Our customer journey Drupal development service is designed to deliver production development of a customer journey including testing and release. > Our highly skilled developers and testers provide Drupal development that is easily maintainable, highly secure and completely compatible with the Drupal platform. > Our designers and front-end developers design interfaces for your customer journey. > The delivered prototype provides a tangible asset to circulate across the organisation. We have a proven track record of working alongside client s design and development teams to deliver best in class products and we have a flexible workspace that is ideal for hosting co-located/project specific teams. We bring deep experience from 20 years of developing digital products for clients.

2 Matter can help you respond to the growth of mobile, leverage the potential for gamification, build a social strategy that harnesses the knowledge of your customers, and translate analytic data into a measurable action plan. Matter Consulting were formerly known as Rely Consultancy. We changed our name in April 2014.

3 Case Study WESTMINSTER CITY COUNCIL PRE-APPLICATION PLANNING APPLICATION PROCESS > Westminster wanted an online process for pre-app planning advice applications that would integrate with their back office system. > We ran a workshop with stakeholders from Planning, IT, Communications and Business Development to look at the current end-to-end customer journey and discuss the areas for improvement and integration.

4 > We then carried out customer testing and found that the payment integration that was high on the priority list, was not a customer requirement, we instead needed an invoicing solution. > We delivered a pre-application planning process integrated with Idox, providing Westminster s first fully integrated end-to-end journey. Why work with Matter? > Extensive experience. We have delivered a wide-range of digital projects across public and private sectors, including strategy development, agile development, search optimization, artificial intelligence, mobile apps and responsive web. > Innovation. We help large organisations innovate like start-ups. > We are leaders in user-centred design, agile development and open source technologies, bringing rapid, iterative approaches to creating new services, placing customers and users at the heart of every design so services meet needs most effectively. > Quality people. Our team is made up of highly experienced people who are passionate about what they do, as well as being the best at what they do.

5 > Capability transfer. We always aim to leave with greater knowledge and capability than when we arrived. Whether through training, coaching or documentation, we put capability transfer at the heart of our engagements.

6 Contact Please contact our team if you would like to discuss this service offering in more detail. Gerard Frith CEO Hugo Pickford-Wardle Chief Innovation Officer

7 Credentials

8 Other Services WE ALSO PROVIDE THE FOLLOWING G-CLOUD 5 SERVICES > Agile Open-Source Development > Channel Shift > Content Strategy & Information Architecture > Customer Journey Development In Drupal > Digital Strategy > Digital Transformation Services > Drupal Development & Delivery > Drupal Intranet Consulting, Development & Delivery > Drupal Migration > Search Consulting, Development & Delivery > SharePoint Intranet Development > Ultra-Rapid Prototype Delivery > User Experience And Design > User-Centred Digital Service Design & Innovation > User-Centred Intranet Design