To Commons Select Committee, Transport 14 th March 2014
|
|
- William Oliver
- 8 years ago
- Views:
Transcription
1 To Commons Select Committee, Transport 14 th March 2014 Written evidence to the inquiry on passenger transport in isolated communities - Isles of Scilly Submitted by Healthwatch Isles of Scilly With reference to the extent that the needs of different groups of passengers (e.g. people with disabilities, older people, young people) are taken into account in determining the provision of public transport to isolated communities. This includes people undertaking necessary medical travel. 1) Introduction i. Healthwatch Isles of Scilly is part of the local Healthwatch network created by the Health and Social Care Act Local Healthwatch is tasked with obtaining the views and experiences of local people regarding health and care services and with working with services towards improvement where necessary. Difficulties regarding necessary medical travel feature significantly in community feedback. ii. On island health services for residents comprise the GP Practice, Community Hospital and NHS Dentist. The Community Hospital provides a minor injuries unit, community nursing, and inpatient beds for assessment and recuperation. Some therapies and specialist services are provided by visiting practitioners. Most secondary, acute and urgent health care is provided in Cornwall and islanders must travel for treatment. iii. There is now a single transport provider, Isles of Scilly Steamship Group. They provide a year round sea freight service, a year round air passenger service and a summer only sea passenger service. iv. This submission is concerned with travel for urgent or routine treatment. On average, 35 people a week undertake medical trips 1. Emergency medical evacuations are provided by Cornwall Air Ambulance and the Coastguard Search and Rescue Service. In 2013 there were 172 emergency evacuations 2. 1 Figure derived from number of travel warrants issued. 2 Figure received from South West Ambulance Service. 2) Summary o Transport schedules - the time window available to complete an appointment o Seat availability - difficulty in arranging travel to the first offered appointment o Transport resilience - weather disruption and cancellation of treatment o Difficulties of the journey - the impact on health outcomes o Cost to patient - time and monetary expense o Accessibility of the planes/boat for people with limited or impaired mobility o Related medical transport issues o Conclusion 3) Transport schedules i. The majority of passengers to and from the Isles of Scilly are holiday visitors and transport schedules reflect this. There are more flights in the summer season and the boat operates a day return from Penzance (it is not possible to complete a day return from Scilly to Penzance by sea). The winter flight schedule is limited and there is no winter sea service. ii. The journey is governed by first and last flight times (and check-in times) and connections with onward public transport. We provide a graphic map of the journey to NHS booking clerks which illustrates the time window available to complete an appointment in a day trip, and which we update every time the schedule changes. Examples are included in an appendix at the end of this document. Healthwatch Isles of Scilly/Commons Select Committee, Transport
2 In winter, a reasonable time window to complete an appointment in Truro is 1145 to In summer 2012, this time window was 0945 to In summer 2014 it will be 1145 to The reduction in the time window since 2012 is due to a shorter flying day in the current schedule. iii. The short time window available is often incompatible with the arrangements of NHS clinics. 4) Seat availability We receive a very high number of comments about the difficulty in arranging travel for an appointment or admission because of flight schedules. In the last 18 months people have also reported that seats are not available on a required flight, even when booking some weeks ahead. The need to rearrange an appointment or admission around availability of transport causes delays to treatment. 5) Weather disruption i. In winter 2012/13 we received a lot of feedback about the difficulty of medical travel due to weather disruption to air transport. We tested this with a patient questionnaire in the first three months of The full report is available here: Medical Travel from the Isles of Scilly Winter ii. We found that: 25% of respondents were unable to arrange travel for their first offered appointment; 20% of respondents could not travel on the day of their appointment/admission because of flight delay or cancellation; 52% of respondents experienced delays on the outward journey; 40% of respondents experienced delays on the return journey. iii. People reported that actual disruption or the likelihood of disruption caused them to either: include this in their travel plans and arrange to stay on the mainland for extra nights at additional expense, or: cancel or delay their treatment. iv. The closure of Lands End airport due to waterlogged runways was a significant factor in the disruption to travel. Flights which are re-routed to Newquay airport are at changed times, the surface leg of the journey is longer and surface transport links from Newquay airport are poor. v. Transport disruption also affected clinics held on Scilly by visiting consultants and therapists. Consecutive cancellations of the weekly local X-ray clinic meant that patients had to travel to Penzance when flying resumed and/or wait longer for diagnosis. vi. It is of great concern that the severe weather disruption of winter 2012 has been repeated in winter 2013, and that nothing has been achieved in the interim to improve the resilience of transport links. 6) Difficulties of the journey i. Attending for treatment in Penzance is fairly straightforward. The journey to Truro is more time consuming and time sensitive regarding connections, and anywhere else is difficult to achieve on public transport. One may instead choose to book hospital car transport at additional expense. In this regard, islanders have the same experience and choices as people in Cornwall without access to private transport. ii. What people tell us about is the added stress of the journey because they are in effect under a curfew. There is all too often uncertainty about whether the outward flight will be delayed, affecting onward connections, or cancelled. Once at the clinic, there is anxiety about whether their appointment will run on time, and anxiety about making all the return connections to be at the airport in time for check-in for the return flight. Patients report that this can have a negative impact on their consultation or treatment. Healthwatch Isles of Scilly/Commons Select Committee, Transport
3 iii. We also hear from people about their experience of undertaking a time consuming and complicated journey while feeling very poorly, for instance on discharge from hospital. iv. We ran a community survey in October General comments about travel were overwhelmingly negative (95%). People used words like stressful, difficult and nightmare to describe the experience of medical travel. iv. All this has led some patients to decline or delay treatment. We do not provide case studies for publication, because in a small community people can often be identified by their stories. The following is a post on Scilly Today online, and sadly is representative of comments we have received: It is so stressful now getting to critical appointments. Even thinking of leaving a few days before, despite incurring extra expense means you can t even guarantee you will get there. I have had recent cancer follow up appointments which are really stressful in themselves and the extra worry of whether I will even get there results in panic attacks at the airport waiting to see if I will fly or not or the plane will turn around when I m nearly there. I m not passing blame to anyone but just want people to realise how hard it can be for patients and their families. I have even put off querying a lump because I could not face getting to Treliske.* *Truro Hospital 7) Cost to patient i. The NHS subsidises travel to Penzance under a travel warrant scheme, the cost to the patient being 5. As noted, from Penzance the options are the same as for anyone without access to private transport. ii. However, because of transport schedules, it is not always possible to complete one s appointment or treatment in a day trip, or be able to travel on the day of admission or discharge. Islanders therefore incur additional costs for overnight accommodation and subsistence. iii. Weather disruption and limited seat availability also necessitate travelling a day or two either side of one s appointment. People tell us that this causes them to cancel or delay treatment for reasons of expense, time off work, and time away from family responsibilities and childcare. 8) Accessibility of planes/boat i. Skybus operates Twin Otter and Islander aircraft. Passengers must be able to board and disembark aircraft without assistance. The Twin Otter has steps which are an integral part of the lowered door, with cables which are not as solid or substantial as a handrail. Once aboard, there is limited headroom or room to manoeuvre. The Islander is boarded by climbing into one s seat, rather like getting into the back seat of a two-door car. Both types of aircraft are challenging to impossible for passengers with limited mobility, for instance people with a disability, the elderly, or orthopaedic patients. ii. Skybus can convert an Islander for stretcher transport, for patients who require it in order to go to the mainland for treatment or who cannot return home from hospital any other way. It can also be arranged for non-medical passengers who have limited or impaired mobility. The cost to the NHS or individuals is approximately 700 each way. This is not a commissioned service and availability is dependent on other operational demands. iii. The Scillonian III ship has been fitted with a lift which is operated by a crew member on request, and also with clamps for a non-motorised wheelchair. The passenger and wheelchair must be carried aboard. The sea journey is not suitable for everyone. Seasickness aboard is not uncommon and this can be very debilitating. iv. We recognise and appreciate that the Isles of Scilly Steamship Group has made every effort to meet the needs of disabled passengers within regulations governing their air and sea operations. However, the loss of the helicopter service has reportedly had a profound impact Healthwatch Isles of Scilly/Commons Select Committee, Transport
4 in this area. Passengers on the helicopter were given assistance on the steps, which also had a solid handrail. 9) Related medical transport issues When the cessation of the helicopter service was announced in August 2012 it was clear that there would be an immediate and significant impact on the transport of patients and medical goods. Local Authority, transport, and NHS partners have undertaken a great deal of work to enable the continued transfer of patients with impaired mobility, patients with mental health needs, and expectant mothers up to 39 weeks of their pregnancy. There has also been the need to make alternative arrangements for the transport of medical goods, eg. drugs, blood for transfusion and bio-hazard goods (specimens for testing). These arrangements have all been tested by two consecutive winters of severe weather disruption, and this has resulted in crisis management. We do not consider this to be sustainable. 10) Conclusion i. Link4Scilly/Healthwatch Isles of Scilly has been collecting feedback and information, and undertaking work regarding medical travel for four years. The NHS has been responsive regarding appointment times and in arrangements for admission and discharge; also with regard to ongoing improvements to on-island provision which reduce the need to travel. ii. Nonetheless, there has been a marked deterioration in the situation since the end of This is due in part to weather disruption but also because transport schedules have become more limited, regarding the time of the first and last flights of the day, onward connections, and reported limitations on seat availability. ii. We have mentioned the loss of the helicopter service because it must be acknowledged that this is a factor in the reduction in service regarding schedules, seat availability, and transport of certain categories of patient and medical goods. However, the loss of the service may be seen as a casualty of a deteriorating situation regarding transport provision, rather than a cause. iii. Transport provision is dependent on tourism. The lifeline service for medical and other essential travel is therefore linked to market forces and is adversely affected by an economic downturn. v. Transport provision is weather dependent. Lands End airport is vulnerable to water logging and travel via Newquay is not viable for completing an appointment in a day trip. Flights are affected by high winds or low visibility. There is no adequate alternative sea passenger service, particularly in winter. vi. We consider that current provision for essential travel is not adequate, on these grounds: o Islanders often cannot undertake necessary medical travel without additional cost, both in time and monetary expense; o These factors, together with the difficulties and stress of the journey, have led to some patients cancelling or delaying their treatment; o Travel related disruption to accessing mainland health provision has led to delays in diagnosis and treatment; o Travel related disruption to on-island health provision has led to delays in diagnosis and treatment. vii. We present this evidence for consideration in the examination of wider transport issues, and are not qualified to offer a solution. However, we recommend that: o Mechanisms are put in place to ensure that the transport service is economically resilient and weather resilient; o Mechanisms are put in place to ensure that an adequate service for essential travel is protected from the adverse effects of wider market forces. Healthwatch Isles of Scilly/Commons Select Committee, Transport
5 APPENDIX: Comparison of patient journey map 2012 and 2014 Healthwatch Isles of Scilly/Commons Select Committee, Transport
6 Submitted by: Jane Hurd, Director Healthwatch Isles of Scilly Thorofare St Marys Isles of Scilly TR21 0LN Healthwatch Isles of Scilly/Commons Select Committee, Transport
MEDICAL TRAVEL From the ISLES OF SCILLY
MEDICAL TRAVEL From the ISLES OF SCILLY Report by Link4Scilly, February 2012 Updated October 2012 This page is intentionally blank Contents Section One : Summary of Issues and Recommendations 1 Updated:
More informationAssisted Transport to Hospital A guide to local hospital transport services
Patient Information Leaflet Assisted Transport to Hospital A guide to local hospital transport services Produced By: The Patient Transport Service Date: March 2013 Review due: March 2016 1 Please help
More informationWestern Isles Health Board. Patient Travel Policy. Version 2.5
Western Isles Health Board Patient Travel Policy Version 2.5 Date of issue SECC approval Next review due date Reviewers/review team xx September N/A September 2015 PTC, HF&P, FD,CEO 2014 Document Control
More informationA&E Recovery & Improvement Plan
Engagement and Patient Experience Committee (A Sub-Committee of NHS Southwark CCG Governing Body) ENCLOSURE B A&E Recovery & Improvement Plan DATE OF MEETING: September 2013 CCG DIRECTOR RESPONSIBLE: Tamsin
More informationPAPER B B - 1 GE/SP/AG. 26 October 2005
PAPER B St Mary s Hospital Newport Isle of Wight PO30 5TG Tel: 01983 534204 Fax: 01983 822569 Email: graham.elderfield@iow.nhs.uk GE/SP/AG 26 October 2005 Councillor Erica Oulton Commissioner Policy Commission
More informationPatient Transport Booking
Patient Transport Booking UCLH policy Version 6 Version Date September 2013 Version Approved By Executive Board Policy Approval Sub Group Publication Date October 2013 Author Ridha Gabsi, Transport & Contact
More informationIMPROVING ADULT PHYSICAL REHABILITATION SERVICES
IMPROVING ADULT PHYSICAL REHABILITATION SERVICES HAVE YOUR SAY Please let us know your views by 29 th June 2015. Email us at: rehabconsult@iow.nhs.uk Or write to us at: Rehabilitation Consultation, Isle
More informationSt Mary s and Penzance Harbours
Connecting Cornwall: Working towards an improved strategic transport network St Mary s and Penzance Harbours Scheme update August 2014 Introduction The air and sea links between the mainland and the Isles
More informationThe Hospital Travel Costs Scheme. Guidance
The Hospital Travel Costs Scheme Guidance Update - May 2005 The hospital travel costs scheme - update May 2005 Contents Introduction 2 Patients entitled to reimbursement of hospital travel costs 3 Patients
More informationAbout public outpatient services
About public outpatient services Frequently asked questions What are outpatient services? Victoria s public hospitals provide services to patients needing specialist medical, paediatric, obstetric or surgical
More informationSummary of Services NSL Non Emergency Patient Transport Service
Summary of Services NSL n Emergency Patient Transport Service As from 1 st July 2012 for a period of 5 years NSL Care Services one of the UK s largest providers of patient transport services is to run
More informationNORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM
NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM SUMMARY Responses were from both male and female patients from across the age spectrum. NB: Not all patients responded to the demographic
More informationImproving Emergency Care in England
Improving Emergency Care in England REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 1075 Session 2003-2004: 13 October 2004 LONDON: The Stationery Office 11.25 Ordered by the House of Commons to be printed
More informationFrequently Asked Questions (FAQ) Below are some commonly asked questions. If you have a question that is not answered below then please contact us.
Frequently Asked Questions (FAQ) Below are some commonly asked questions. If you have a question that is not answered below then please contact us. What is 24/7 cruise insurance? 24/7 cruise insurance
More informationWelcome to the Pediatric Eating Disorders Program Information about the Day Hospital Program
Welcome to the Pediatric Eating Disorders Program Information about the Day Hospital Program The Pediatric Eating Disorders Program Hamilton Health Sciences, 2013 Table of contents Topic Page What is Day
More informationDeaf and hard of hearing people s experience when accessing health services in Slough
Deaf and hard of hearing people s experience when accessing health services in Slough March 2014 1 P a g e Index Executive Summary...2 Recommendations....3 Deafness in Slough and the UK........4 Deaf patients
More informationIntermediate care and reablement
Factsheet 76 May 2015 About this factsheet This factsheet explains intermediate care, a term that includes reablement. It consists of a range of integrated services that can be offered on a short term
More informationThe Scottish Ambulance Service Improving Care, Reducing Costs. Working together for better patient care
The Scottish Ambulance Service Improving Care, Reducing Costs Working together for better patient care Key points The Scottish Ambulance Service is seeing more people, faster, and offering better quality
More informationClinical Negligence: A guide to making a claim
: A guide to making a claim 2 Our guide to making a clinical negligence claim At Kingsley Napley, our guiding principle is to provide you with a dedicated client service and we aim to make the claims process
More informationPriority Health. Priority Health and Priority Health 6 Summary. October 2014. Page 3
Priority Health Priority Health and Priority Health 6 Summary October 2014 Page 3 Contents About this summary 3 What is Priority Health? 4 1 Your Core health insurance 5 2 Choose your Add-ons 6 3 Find
More informationMembership Information Booklet
Membership Information Booklet This booklet contains the terms and conditions for your prepaid air medical service membership. If you have any questions please contact Air Ambulance Card. Air Ambulance
More information(Health Scrutiny Sub-Committee 10 March 2008)
Somerset County Council Health Scrutiny Sub-Committee 10 March 2008 (Health Scrutiny Sub-Committee 10 March 2008) Non-Emergency Transport for Health Patients in Somerset Lead Officer: Keith Wiggins, Scrutiny
More informationMaritime Passenger Rights Requirements for Port Terminal Operators and Port Authorities
Maritime Passenger Rights Requirements for Port Terminal Operators and Port Authorities Information on the provisions of the EU Regulation concerning the rights of passengers when travelling by sea and
More informationWhen Seconds Count Count on MASA Assist!
The world s leading pre-paid emergency assistance company Exclusively Offered By: Linda Haddock (760) 532-1162 LindaHaddock@gmail.com When Seconds Count Count on MASA Assist! Facts You Should Know Every
More informationPatient Transport Keeping the wheels in motion
Patient Transport Keeping the wheels in motion Public and stakeholder engagement to inform the service specification for Patient Transport Services in North and North East Lincolnshire, July - September
More informationHelicopter Emergency Medical Service (HEMS)
Government of India Office of the Director General of Civil Aviation Technical Center, Opposite Safdarjung Airport, New Delhi CIVIL AVIATION REQUIREMENTS SECTION 7 - FLIGHT CREW STANDARDS TRAINING AND
More informationYOUR LIFE YOUR HEALTH YOUR BENEFIT. Welplan Health Care Scheme MEMBER SUMMARY. Effective from 1 April 2015. bupa.co.uk
MEMBER SUMMARY YOUR LIFE YOUR HEALTH YOUR BENEFIT Welplan Health Care Scheme Effective from 1 April 2015 bupa.co.uk This is page 1 of 8 which should be read together in full. These pages are for the summary
More informationBUPA SELECT KEY POLICY SUMMARY. Effective from 1 January 2014. bupa.co.uk BUPA. HELPING YOU FIND HEALTHY
BUPA SELECT KEY POLICY SUMMARY Effective from 1 January 2014 bupa.co.uk BUPA. HELPING YOU FIND HEALTHY Welcome to Bupa Select Key (the scheme). This policy summary contains key information about the scheme.
More informationInformation for you Abortion care
Information for you Abortion care Published in February 2012 This information is for you if you are considering having an abortion. It tells you: how you can access abortion services the care you can expect
More informationMental Health Acute Inpatient Service Users Survey Questionnaire
Mental Health Acute Inpatient Service Users Survey Questionnaire What is the survey about? This survey is about your recent stay in hospital for your mental health. Who should complete the questionnaire?
More informationAssessments and the Care Act
factsheet Assessments and the Care Act Getting help in England from April 2015 carersuk.org factsheet This factsheet contains information about the new system of care and support that will come into place
More informationThe Care Quality Commission and the Healthwatch network: working together
The Care Quality Commission and the Healthwatch network: working together September 2014 Introduction This briefing describes how the Care Quality Commission (CQC) will work with local Healthwatch and
More informationAppendix 1 Business Case to Support the Relocation of Mental Health Inpatient Services in Manchester (Clinical Foreword and Executive Summary)
Appendix 1 Business Case to Support the Relocation of Mental Health Inpatient Services in Manchester (Clinical Foreword and Executive Summary) Together we are better Foreword by the Director of Nursing
More informationNON-EMERGENCY PATIENT TRANSPORT POLICY AND PROCEDURES
NON-EMERGENCY PATIENT TRANSPORT POLICY AND PROCEDURES Title Non Emergency Patient Transport Policy and Procedures. Policy No TRAN 001 Version 001 Target Audience Authors Name Lead Executive All Staff and
More informationPain Clinic Psychological Service. Information for patients Department of Psychological Services
Pain Clinic Psychological Service Information for patients Department of Psychological Services page 2 of 8 You have been referred to the Pain Clinic Psychological Service at the Northern General Hospital.
More informationPatient Assisted Travel Scheme (PATS)
Department of Health WA Country Health Service Patient Assisted Travel Scheme (PATS) A Guide for Patients and Carers Working together for a healthier country WA Contents What is PATS... 1 Eligibility...
More informationBoard of Directors Meeting
Board of Directors Meeting 23 rd July 2014 (BDA/14/26) part Performance Report Monitor Key Indicators Status: A Paper for Information History: Amanda Pritchard Chief Operating Officer Page 1 of 10 Performance
More informationAre you buying private medical insurance? Take a look at this guide before you decide 2008
Are you buying private medical insurance? Take a look at this guide before you decide 2008 2 Private medical insurance Private medical insurance 3 Contents 1 About this guide 4 2 What is private medical
More informationDELIVERING FOR REMOTE AND RURAL HEALTHCARE
DELIVERING FOR REMOTE AND RURAL HEALTHCARE WHAT IT MEANS FOR YOU DELIVERING FOR REMOTE AND RURAL HEALTHCARE WHAT IT MEANS FOR YOU The Scottish Government, Edinburgh 2008 Crown copyright 2008 ISBN 978-0-7559-5715-6
More informationPresented by: The staff of the Air Ambulance Department based at St. Anthony Operating the King Air 350 (C-GNLF)
Response to the Air Ambulance review completed by WJD Consulting Inc. concerning the aircraft based at St. Anthony including statistics and recommendations using St. Anthony as the base of operations.
More informationInformation for patients from the Highlands & Islands area travelling to and from Hospitals within NHS Greater Glasgow & Clyde via Glasgow Airport
This booklet was produced in conjunction with NHS Greater Glasgow & Clyde, NHS Highland, the Scottish Ambulance Service and Loganair Ltd This booklet can be made available in large print, braille or other
More informationAre You Buying Private Medical Insurance? Take a look at this guide before you decide
Are You Buying Private Medical Insurance? Take a look at this guide before you decide 2012 ARE YOU BUYING PRIVATE MEDICAL INSURANCE? 3 Contents 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. About this guide 4 Understanding
More informationAir Medical Transport Planning Good planning can save lives. Planning for air medical transport
Chapter 1 2 15 Air Medical Transport Planning Good planning can save lives. Planning for air medical transport is important to maximize efficiency and safety; it helps create the best care for patients.
More informationEYE HEALTH CENTRE Castleton Way, Eye, Suffolk IP23 7DD Telephone: 01379 870689 Fax: 01379 871182
SURGERY TIMES EYE HEALTH CENTRE Castleton Way, Eye, Suffolk IP23 7DD Telephone: 01379 870689 Fax: 01379 871182 Mornings: Monday to Friday By appointment 08.30 11.00 Monday to Friday Telephone Consultations
More informationChapter 16. Medicaid Provider Manual
Chapter 16 Medicaid Provider Manual CHAPTER 16 Date Revised: TABLE OF CONTENTS 16.1 Emergency/Ambulance Services... 1 16.2 Non-Emergency Ground Transportation... 2 16.2.1 Taxi Services... 2 16.2.2 Curb-to-Curb
More informationRed Cross Patient Transport Service Frequently Asked Questions for Referring Agencies in Victoria
Red Cross Patient Transport Service Frequently Asked Questions for Referring Agencies in Victoria Q1 What is the Red Cross Eligibility Criteria? Clients eligible for transport: are unable to access suitable
More informationThe Newcastle upon Tyne Hospitals NHS Foundation Trust. Taxi Transport Policy
The Newcastle upon Tyne Hospitals NHS Foundation Trust Taxi Transport Policy Effective: September 2010 Review: December 2011 1. Introduction Significant costs are incurred annually through the use of Taxis
More informationINFORMATION FOR PATIENTS WHO USE NON-EMERGENCY PATIENT TRANSPORT
INFORMATION FOR PATIENTS WHO USE NON-EMERGENCY PATIENT TRANSPORT North East Ambulance Service provides non-emergency transport for patients who have a medical condition that would prevent them from travelling
More informationRecommendation. Transport to Medical Appointments Tameside LINk March 2013
s Transport to Medical Appointments Tameside LINk March 2013 In May 2012 Tameside LINk developed a questionnaire asking people in Tameside and Glossop what their experiences are of using transport to attend
More informationUpdate on Discharges from University Hospital Southampton. Southampton City Council Health Overview and Scrutiny Panel
Update on Discharges from University Hospital Southampton Southampton City Council Health Overview and Scrutiny Panel Every day approximately 10% of the patients discharged from University Hospitals Southampton
More informationUpgraded coverage with natural disaster and re-route expenses cover
Upgraded coverage with natural disaster and re-route expenses cover i-travel (Single Trip) i-travel (Single Trip) Upgraded Coverage with Natural Disaster and Re-route Expenses Cover Natural disaster cover:
More informationWorcestershire Patient Transport Service (PTS)
Worcestershire Patient Transport Service (PTS) Have your say 2014 Patient Transport Service (PTS) Background In Worcestershire we have a Non-Emergency Transport Service and an Urgent Unplanned Transport
More informationMEMBER SUMMARY YOUR LIFE YOUR HEALTH YOUR BENEFIT. SELECT Staff Scheme. Effective from 1 September 2014. bupa.co.uk
MEMBER SUMMARY YOUR LIFE YOUR HEALTH YOUR BENEFIT SELECT Staff Scheme Effective from 1 September 2014 bupa.co.uk Keep this booklet somewhere handy in it, you ll find a summary about the things you re covered
More informationfrequently asked questions
Healthcare benefits: frequently asked questions About healthcare benefits What is private medical insurance? Private medical insurance (PMI) is a scheme designed to meet the cost of private medical treatment
More informationIMProVE Integrated management and proactive care for the vulnerable and elderly.
IMProVE Integrated management and proactive care for the vulnerable and elderly. Questions and Answers How can I have my say? Come along to one of our drop-in sessions, or fill in a questionnaire. Full
More informationThe world s leading emergency assistance company. When Seconds Count Count on MASA Assist!
The world s leading emergency assistance company When Seconds Count Count on MASA Assist! Facts You Should Know Every year, over 550,000 people in the U.S. are flown by medical helicopters & small planes
More informationBupa Select. Policy summary
Bupa Select Policy summary Effective from 1 January 2012 Welcome to Bupa Select (the scheme). This policy summary contains key infmation about the scheme. You should read this carefully and keep it in
More informationDetention under the Mental Health Act
Detention under the Mental Health Act This factsheet gives information about detention under the Mental Health Act. This is also known as being sectioned. It explains what the Mental Health Act is, why
More informationWhen Seconds Count Count on MASA Assist!
The world s leading pre-paid emergency assistance company Exclusively Offered By: When Seconds Count Count on MASA Assist! Facts You Should Know Every year, over 550,000 people in the U.S. are flown by
More informationInternational Private Medical Insurance
A Guide to Private Medical Insurance A Guide to International Private Medical Insurance Protecting your biggest asset your employees 02 Citrus Healthcare Consulting Limited www.citrushealthcare.co.uk Private
More informationChapter 8 Department of Health and Community Services Air Ambulance
Department of Health and Community Services Air Ambulance Contents Background.............................................................. 115 Scope...................................................................
More information5. How easy is it to book an appointment ahead of time at the practice? Very easy 78 Fairly easy 71 Not very easy 15 Not at all easy 5 Dont know 9
Deneside Medical Centre (A83075) Patient Satisfaction Survey 250 Surveys given out/posted but only 178 returned 1. How helpful do you find the receptionists at the Surgery? Very helpful 172 Fairly helpful
More informationEmergency Care Weekly Situation Report Standard Specification
Title Emergency Care Weekly Situation Report Specification Document ID ISB 1607 Specification Sponsor Sarah Butler, DH Status FINAL Developer Paul Steele Version 1.0 Author Paul Steele Version Date 19/03/2014
More informationA 501(c) 3 Non-Profit Corporation. Terms and Conditions For Private Patient Transport
A 501(c) 3 Non-Profit Corporation Terms and Conditions For Private Patient Transport Gift of Life Air Transportation Incorporated is a 501(c)3 charity and a registered nonprofit corporation of the State
More informationPlatinum Healthcare Plan Benefit comparison of Bronze, Silver, Gold & Platinum healthcare plans
Platinum Healthcare Plan Benefit comparison of Bronze, Silver, Gold & Platinum healthcare plans Benefit description Maximum benefit Area of Cover ) Within stated benefit limits - 6 week wait rule applies
More informationWhat does LogistiCare do?
Hawaii Health Plans Who is LogistiCare? LogistiCare is a transportation management company with operation centers nationwide. LogistiCare is directly responsible for managing over 2 million transports
More informationDelivering Transport to Health in Partnership. Peter Llewellyn. Assistant Director of Strategic Partnerships Hywel Dda University Health Board
Delivering Transport to Health in Partnership Peter Llewellyn Assistant Director of Strategic Partnerships Hywel Dda University Health Board What is Non Emergency Patient Transport (NEPT)? Transportation
More informationThe practice of medicine comprises prevention, diagnosis and treatment of disease.
English for Medical Students aktualizované texty o systému zdravotnictví ve Velké Británii MUDr Sylva Dolenská Lesson 16 Hospital Care The practice of medicine comprises prevention, diagnosis and treatment
More informationCharter Services. Frequently Asked Questions
Charter Services Frequently Asked Questions What advantages does chartering a private airplane have over traveling with the commercial airlines? Chartering a private aircraft provides you with numerous
More informationReview of Non-Emergency Patient Transport Service in Bassetlaw
BASSETLAW DISTRICT COUNCIL Agenda Item No. HEALTH AND PUBLIC SERVICES SUB-COMMITTEE 10 MARCH 2014 Review of Non-Emergency Patient Transport Service in Bassetlaw The Health & Public Services Sub Committee
More informationXerox Custom Healthcare Solution
Xerox Custom Healthcare Solution Xerox HR Services has undertaken a comprehensive review of the employee benefits market, assessing all of the major providers, in order to develop our Xerox Custom Healthcare
More informationFAQ s ABOUT THE ORGAN PROCUREMENT AND TRANSPLANTATION NETWORK (OPTN) KIDNEY PAIRED DONATION PILOT PROGRAM
FAQ s ABOUT THE ORGAN PROCUREMENT AND TRANSPLANTATION NETWORK (OPTN) KIDNEY PAIRED DONATION PILOT PROGRAM What is Kidney Paired Donation? Kidney paired donation (KPD) helps donors who are medically able,
More informationMember Handbook. Mature Membership. This Handbook helps Members fully understand the benefits and limitations of the On Call
Member Handbook Mature Membership This Handbook helps Members fully understand the benefits and limitations of the On Call Mature Membership and how to properly access them. Eligibility and Participation
More informationMember Handbook. Basic Membership. This Handbook helps Members fully understand the benefits and limitations of the On Call
Member Handbook Basic Membership This Handbook helps Members fully understand the benefits and limitations of the On Call Membership and how to properly access them. Membership Rules / Regulations Eligibility
More informationHip replacements: Getting it right first time
Report by the Comptroller and Auditor General NHS Executive Hip replacements: Getting it right first time Ordered by the House of Commons to be printed 17 April 2000 LONDON: The Stationery Office 0.00
More informationNational Clinical Programmes
National Clinical Programmes Section 3 Background information on the National Clinical Programmes Mission, Vision and Objectives July 2011 V0. 6_ 4 th July, 2011 1 National Clinical Programmes: Mission
More informationQuestions submitted by email to the CCG email address following publication of the Townlands Governing Body Paper 30 July 2015
Questions submitted by email to the CCG email address following publication of the Townlands Governing Body Paper 30 July 2015 1. The proposed new model to do away with beds in hospitals (similar to Townlands)
More informationElderly Client Services. A range of specialist legal services for older and vulnerable people, their families and carers.
Elderly Client Services A range of specialist legal services for older and vulnerable people, their families and carers. Coodes Solicitors Introduction Coodes have a dedicated professional team of lawyers
More informationGeneral & Medical. Opt-in. private healthcare solutions
General & Medical Opt-in private healthcare solutions Contents Choose General & Medical Healthcare 3 Opt-in Schemes - a unique concept 4 A Range of Schemes - to suit everyone 4 Equs Range - essential affordable
More informationVoluntary Car Schemes. A Toolkit for Good Practice. What is a voluntary car scheme?
What is a voluntary car scheme? A voluntary car scheme is an organised form of car sharing, which uses a pool of volunteer drivers to take people on pre arranged journeys. There is usually a co-ordinator
More informationAre you buying private medical insurance? Take a look at this guide before you decide 2008
Are you buying private medical insurance? Take a look at this guide before you decide 2008 2 Private medical insurance Private medical insurance 3 Contents 1. About this guide 4 2. What is private medical
More informationWelcome to the acute medical unit. A patient guide
Welcome to the acute medical unit A patient guide Contact us AMU 1 (green) 023 8120 6496 AMU 2 (purple) 023 8120 5127 AMU 3 (pink) 023 8120 8609 Please note, confidential information cannot be communicated
More informationChild Protection Good Practice Guide. Domestic violence or abuse
Child Protection Good Practice Guide Domestic violence or abuse West Sussex Social and Caring Services 1 Domestic violence is defined as Any incident of threatening behaviour, violence or abuse which can
More informationProposed merger Albert Road & Phoenix Day Centres Consultation report June 2013
Appendix 1 Proposed merger Albert Road & Phoenix Day Centres Consultation report June 2013 Executive Summary A three month public consultation on a proposal to merge the Albert Road Centre and the Phoenix
More informationInternational Private Medical Insurance
A Guide to Private Medical Insurance A Guide to International Private Medical Insurance Protecting you and your family 02 A Guide to Private Medical Insurance Private medical insurance provides immediate
More informationwww.healthcareinternational.com
REVOLUTIONISING TRAVEL INSURANCE www.healthcareinternational.com Welcome to HealthCare International As a specialist provider of private medical and related personal insurances, we have the experience
More informationAir Medical Ltd. Air Ambulance Charter Terms & Conditions
Air Medical Ltd. Air Ambulance Charter Terms & Conditions These Terms and Conditions apply to all those chartering an Aircraft and the associated medical expertise from Air Medical Ltd for the purpose
More informationPATIENT TRAVEL ASSISTANCE SCHEME (PTAS) Information Booklet for Patients Frequently asked questions
PATIENT TRAVEL ASSISTANCE SCHEME Note: New assistance rates will only apply to travel undertaken after 1 July 2014 What is the Patient Travel Assistance Scheme? The Patient Travel Assistance Scheme provides
More informationCustomer Service Plan
Customer Service Plan Concesionaria Vuela Compañía de Aviación, S.A.P.I. de C.V., d/b/a Volaris, seeks to reach our Customers satisfaction and offer them a unique flight experience. This is the reason
More informationGetting help after an injury
Getting help after an injury For more information ACC information online www.acc.co.nz Claim information freephone 0800 101 996 We have interpreters who can help you talk to us. If you re injured, ACC
More informationInformation about cases considered by Case Examiners
Information about cases considered by Case Examiners Information for nurses and midwives who have been referred to the Nursing and Midwifery Council s (NMC s) Case Examiners Introduction 1 This means someone
More informationPATIENT ACCESS POLICY
PATIENT ACCESS POLICY Completed Review Date: June 2015 Date for Review June 2016 1 NHS LANARKSHIRE PATIENT ACCESS POLICY 1. BACKGROUND NHS Lanarkshire is required by Scottish Government to deliver a consistent,
More informationTYPES OF PASSENGERS WITH REDUCED MOBILITY
TYPES OF PASSENGERS WITH REDUCED MOBILITY Airlines use an internationally recognised code system to identify the level of assistance that will need to provided for each person with reduced mobility: BLND:
More informationContents. Overview Treatments Inpatient Services Day Programs The Clinic What are the Costs? How to Get Started How to Find Us
Lakeside Clinic Contents Overview Treatments Inpatient Services Day Programs The Clinic What are the Costs? How to Get Started How to Find Us Overview At some point in their lives, as many as one-in-five
More informationBUPA SELECT YOUR BUPA MEMBERSHIP GUIDE. Essential information explaining your Bupa cover. Please retain. bupa.co.uk
BUPA SELECT YOUR BUPA MEMBERSHIP GUIDE Essential information explaining your Bupa cover Please retain bupa.co.uk ABOUT THIS GUIDE Welcome to your Bupa Select membership guide. At Bupa, we know that insurance
More informationJoint Health Overview & Scrutiny Committee Meeting
Agenda Item No. 9 Joint Health Overview & Scrutiny Committee Meeting 11 April 2014 Title: Patient Transport Services Presented by: Neil Le Chevalier, Deputy Director of Service Delivery Main aim: To update
More informationGroup Personal Accident and Travel Insurance Schedule of Benefits Section A - Injury (a)
Section A - Injury (a) Category Insured Persons Operative Time Code A All employees and students MOT12 Operative Time Definition(s) Code MOT12 Definition All Business travel (including Incidental Holiday
More information