Become An Improv-Master
|
|
|
- Ernest Welch
- 10 years ago
- Views:
Transcription
1 Good, Better BEST! Become A Consummate Toastmaster Become An Improv-Master Leveraging Improvisational Techniques in Toastmasters and Life Improv: An act of spontaneous invention; That which is improvised. Impromptu. Theatrical techniques borne of the stage. Despite our best laid plans, practice and preparations, much of what we do in Toastmasters and in life is improvised. The ability to improvise in life helps us in job interviews and business meetings, at networking events and town hall meetings, as well as any time we encounter strangers, get lost or receive unexpected phone calls. Every time a flight is delayed, a key employee calls in sick, a road is closed, we tear a piece of clothing irreparably while dressing, a piece of equipment fails or the boss changes his or her mind, we improvise! And if we don t, we often suffer the consequences. Our ability to improvise what a valuable skill to possess! And in the process of any improvising, we develop flexibility, sharpen problem-solving abilities, heighten self-awareness of skills and capabilities, develop our creativity, foster collaborative skills, deepen trust with others, and more. 28
2 Your Journey Continues Improv Foments Discovery Did you realize improvisation often leads to innovation and invention, new partnerships, improved processes and other exciting outcomes in our work, play and family life? Presence, Acceptance and Trust Whether you attend an improvisational theater performance, watch the TV show Whose Line Is It Anyway? or participate in improv activities in your club meeting, it isn t just fun and games! Improv may appear to be sanctioned anarchy, absent of any rules. Yet there is process, a simple structure and basic rules of engagement at play in improvisation. The basic skills are presence, acceptance and trust! states Izzy Gesell, MS Ed, Head Honcho of IzzyG & Company. Gesell, a Certified Speaking Professional, explains: Presence means that improvisers are able to stay in the moment; Acceptance refers to the ability to deal with what is, rather than what they d like it to be in life you have to deal with what is even if you don t believe in it. And Trust improvisers trust process, which means they re able to suspend judgment in the moment. What valuable skills to possess! Be Spontaneous For Toastmasters it may seem counter-intuitive to not prepare in advance to participate in improvisational activities. Yet the key is to be in the moment and fully present, as we do in Table Topics, 29
3 Good, Better BEST! Become A Consummate Toastmaster without pre-planned statements, stories or speeches. Being open to whatever comes, receptive to whatever your partner or the audience suggests, is of paramount importance. In Improv, you want to take your cues from the moment. Accept the Offer! One of the central concepts in Improv is accepting the offer. It s almost reflexive. Life is full of offers: someone knocks on our door, the phone rings, we find a letter in our mailbox. Each is an offer we can accept or block. Socially, whenever another person makes a request of us by asking us a question or giving us something, they too are making us an offer. We then are at choice. We can accept the offer or decline it. We can receive or reject it. When we, at a club meeting, stand to respond to a Table Topic, we re accepting the offer as a speaker. When we answer the call to lead a meeting, take on an officer role in our club or assume a district duty, we are accepting the offer as a leader. And these are both good things! Success in improv and life, often stems from accepting others offers, sometimes literally in the moment. 30
4 Your Journey Continues To Build or To Block: The concept of Yes, AND When a request is made of us, some reflexively respond by saying no, or conditionally, yes, but. Improv teaches us to respond with Yes, AND to any offer made to us, instead of Yes, BUT, which qualifies or otherwise diminishes it. The concept of Yes, And suggests we accept all offers, appending an AND to it and building upon their offer with our own ideas, concepts or preferences. Imagine your meeting s Topic Master calling up two participants in tandem to respond to the topic. Their only guidelines: Whatever the first person says, the second person accepts and builds upon by saying Yes, and before appending their own response. Alternating sentences, together they respond in the moment by listening to the other, accepting and building upon the preceding idea, in 1-2 minutes, to fashion their response: Topic Master: Why should strangers join our club? Respondent #1: It s a great way to start off the morning. Respondent #2: Yes! And it s a supportive group of people to wake up with at 7am! Respondent #1: Yes! And, you leave at 8am with a head start on the rest of the world that s just waking up! 31
5 Good, Better BEST! Become A Consummate Toastmaster Respondent #2: Yes! And our club is full of a blend of veterans, those earning their ACs and ALs and brand new members, for variety. The Yes, and is a technique used in brainstorming to generate many ideas and explore new possibilities. The key to its success: Accept (by saying yes ) and build upon it (by appending and before inserting your own idea, statement or offer.) Suspend judgment and don t block your partner s offers. Make Your Partner Look Good Another central concept in improvisation is that of helping your partner look good. It s a form of teamwork. If you focus on helping your partner (such as by accepting their offer), and your partner focuses on helping you look good (accepting yours), together you will succeed. We see this concept in many team sports, where one player will apply her skills to set up a teammate to succeed for the sake of the entire team. A batter bunts over the runner, making an out to advance his teammate into scoring position. Similarly, the way a volleyball player sets up her teammate for a winning spike or a playmaking guard passes the basketball ahead to a more wide-open teammate for an easier shot, all for the sake of the team. People are often self-conscious and concerned with either looking good, or not looking bad, foolish or silly. Yet in improv when you focus on helping your partner look good, and they do likewise, everyone shines. As central as this skill is in Improv, 32
6 Your Journey Continues it s invaluable in business too where team successes trump individual triumphs, which may occur at the expense of others. When the team wins, we all win. (See Vogue in sidebar for an Improv game that achieves this concept.) There is an Eye in Team Improv! Improv is such a valuable tool for everybody regardless of what your career aspirations are according to Kenn Adams, author of How to Improvise a Full Length Play: The Art of Spontaneous Theater. He explains, At the end of the day it boils down into Do you work well with other people and can you collaborate with them? Improv gives you and others on your team practice with both. And with success, comes trust, confidence and a desire to take on new challenges! The Progressive Story One way to involve every member of the club in Table Topics is to facilitate a progressive story as the Topic master. Explain the basic rules: You will announce a topic, ask all participants to stand, begin the story and then, before sitting down or stepping back, pass it off to someone else who, in turn, forwards the action based on your antecedents. After a few words or sentences (perhaps seconds per person), they then pass control of the story to someone else who is still standing, before they sit down. Nobody knows where the story will go or how it will end. And that s what makes it exciting a true collaboration. Each person, listening to the story as it develops, gets their chance to build on it, until the last participant is called upon. They can 33
7 Good, Better BEST! Become A Consummate Toastmaster end the story or return control to you to end it. Whether you go in order of seating or pass a ball or talking stick to others in random order, the more who participate, the more exciting it becomes. An activity like this focuses on listening skills, imagination, creativity, teamwork, and also letting go of control by entrusting the story to your colleagues after you ve made your contributions. Here are several themes for your progressive story during a Table Topics session: Once upon a time your club decided to circle the globe What your club will look like 6 months or a year from now If Toastmasters ruled the world The little district that could The world is full of Improv games, books, classes and troupes to sharpen improvisational skills. Some clubs introduce Improv into Table Topics or use Improv activities for an ice-breaker at meetings or even in place of a speech. District conferences and Toastmasters Leadership Institutes periodically use Improv programs to get people having fun, discovering things about themselves and others and tasting success. Many games give participants practice exercising verbal and non-verbal skills, emphasize the power of observation and listening, and reward good team play. 34
8 Your Journey Continues REACT! The Next Move Is Yours To learn more about Improvisation as an art form, tool for business or pleasure, consider the following resources: Keith Johnstone s books: Theatre Sports and Impro: Improvisation and the Theatre; Viola Spolin s book: Improvisation for the Theatre Taking an Improv class at a local college, recreation center or theater. Browsing or downloading the ever-expanding Improv Encyclopedia from improvencyclopedia.org/ Experiment with Improv games in Table Topics, at your Toastmasters Leadership Institutes and District Conferences. Use games as ice-breakers for contests and regular club meetings. Employ the Yes, and game for brainstorming sessions to generate ideas and induce creative thinking. Attend an Improv Festival in your region. Attend a live Jazz concert. Appreciate the basic structure of songs and the improvisational solos that ensue. That s the essence of Improv! Ready, Set, Improvise! It s your turn: take a risk, experiment, get beyond your comfort zone and focus on helping your partners succeed instead of yourself and you will all become Improv-Masters! 35
9 Good, Better BEST! Become A Consummate Toastmaster An Assortment of Improv Games for Toastmasters The Collective Story (AKA The Progressive Story): Each participant contributes a bit to the story. There s no right or wrong. Listen and add to it! Listen carefully to build it as a team. Conversation from A to Z: Pairs of people converse on a topic, alternating sentences. The first person s sentence begins with A. Their partner s sentence begins with B. The originator s next sentence begins with C. Try to get to Z! Accepting the Offer: Converse with a partner on a topic of your choice. Whatever your partner says, you accept, by saying Yes, and before appending your own idea. To which they respond Yes, and See how well you develop an idea, story or concept. (The alternative is to have the same conversation but each response begins Yes, BUT Notice the difference when one s offer is blocked instead of accepted! Tell a Story A Word At A Time. Pairs of people tell a story a word at a time. Try to set your partner up, not stymie them! The Conversation within the Conversation. Two people engage in a conversation. Two other people, standing behind the people in conversation, represent what each person is thinking! They verbalize the fears and dreams of the conversational partners, for all to hear. Gibberish: A great way to warm up. Instead of responding to a Table Topic in English or French or Swahili or Spanish, 36
10 Your Journey Continues respond entirely in Gibberish a nonsensical language. Emphasize vocal variety, facial expressions and gestures to get your point across. The Change Game. Begin to tell a story. At some point, your partner or leader will say Change and whatever you just said, you must now change. For example, if you were describing going on a vacation to Alaska, when you hear Change you must alter the location from Alaska to a new place of your choice. Each time change is called out, whatever you just said (person, place, thing, action, feeling, etc.) must be changed, and then you continue the story with a new variable inserted. The Gift! A variation on the concept of accepting the offer, pairs of people present each other invisible gifts. As the recipient opens his or hers, the recipient (not the gift-giver) declares what was received, something always wanted! Gifts can be tangible, esoteric, symbolic or silly. No use complaining since you declare it is something you always wanted! VOGUE! (AKA The Physical Offer and Accept Game). Form a circle. One person leaps into the circle and strikes a big pose. Immediately, another player jumps in and makes the first player look good by striking a pose that somehow compliments the first player s pose. The first player says, Thank you and exits the circle, leaving the second player holding her pose. Immediately, another player leaps out and makes the second player look good by striking a new pose that complements the second player s pose. Continue until all players have posed in the circle. 37
Five Business Uses for Snake Oil The #1 Selling Game
Overcoming Fear of Speaking in Public Snake Oil Therapy Business Meeting Ice Breaker Human Resources Marketing and Product Development Brainstorming Sales Training 1. Overcoming Fear of Speaking in Public
Imagine It! ICEBREAKER:
ICEBREAKER: Imagine It! FOCUS: To develop creativity and increase participants comfort with acting in front of a group PURPOSE: To help participants relax before working on their public presentation skills
PREPARING FOR THE INTERVIEW
U N I V E R S I T Y C A R E E R S E R V I C E S PREPARING FOR THE INTERVIEW THE INTERVIEW The interview is an opportunity to demonstrate to an employer why you are the best fit for the position. Essentially,
Most teachers believe that it is important to set the tone of the class
Chapter 1 Setting the Tone in the Classroom Most teachers believe that it is important to set the tone of the class early on. This chapter deals with creating the right atmosphere in the first week or
AUDITION WEEK. Domain and goal. Activities. Shows awareness of sound when directed by parent Environmental sounds Voice
AUDITION WEEK 1 Shows awareness of sound when directed by parent Environmental sounds Voice The first step in bringing your child to spoken language through audition is to teach him that there is sound.
Getting together. Present simple 1. New Year in Vietnam. Reading: Everybody s birthday. Word focus: Special occasions
2 A Present simple 1 B Present simple: questions C Communication strategies Showing interest D Interaction Are you a people person? Getting together Present simple 1 Word focus: Special occasions 1 Work
What did I learn from participating in the career fair, and how did my presentation contribute to my classmates knowledge?
Career Fair Reflection 10 CAREERS The BIG Idea What did I learn from participating in the career fair, and how did my presentation contribute to my classmates knowledge? AGENDA Approx. 45 minutes I. Warm
Skill # 3: Ice Breakers: Rejection Free Approaching
Based on the Tom Big Al Schreiter training: January 2009 Skill # 3: Ice Breakers: Rejection Free Approaching One basic skill everyone needs in this business is to introduce your business to new people,
Customer Behavior in Service Encounters
Chapter 2: Customer Behavior in Service Encounters Slide 2007 by Christopher Lovelock and Jochen Wirtz Kunz - Services Marketing 2 The Purchase Process for Services Prepurchase Stage Service Encounter
S. No. WHAT KIDS WANTS THEIR PARENTS TO KNOW. 1 Encourage me when I do a good job ! " #$ % & "
1 Encourage me when I do a good job 2 Let me teach you some things. Don't always be the teacher! " #$ % & " '()&% 3 Don't show too much affection in public ( # &% 4 Let me take some risks; you did when
In 2 Hockey Leadership Course Planning and Delivery Guidance
In 2 Hockey Leadership Course Planning and Delivery Guidance This guidance aims to assist with delivery of the In 2 Hockey Leadership Course giving young leaders the basic skills to lead an In 2 Hockey
Internet Safety Guide for Parents
Internet Safety Guide for Parents How to Talk to Your Kids about Staying Safe Online Presented by Keith Dunn http://www.kdcop.com Page 1 Now I know each and every single one of you is extremely busy. Both
Effective Employee Incentive Programs Bring Out The Best In Your Firm
Effective Employee Incentive Programs Bring Out The Best In Your Firm By Lisa A. Rozycki 2006 All Rights Reserved An incentive program is a planned activity designed to motivate people to achieve predetermined
Warmups and Energizers
Warmups and Energizers Warmups or energizers are activities the trainer uses throughout the course to encourage participant involvement and interaction. These activities may be used at the beginning of
How To Find Your It Factor
LIFE HACKS TO EMPOWER YOUR SMALL BUSINESS Find Your Company s It Factor What is Zane Benefits? Zane Benefits is the leader in individual health insurance reimbursement for small businesses. Since 2006,
In collaboration with the American Association of Diabetes Educators Compliments of Bayer Diabetes Care
In collaboration with the American Association of Diabetes Educators Compliments of Bayer Diabetes Care Li A Journey... fe has a habit of throwing us curve balls. When my wife was diagnosed with diabetes,
MOMENTS OF TRUTH WHERE LEADERS ARE MADE. The Successful Club Series
MOMENTS OF TRUTH WHERE LEADERS ARE MADE The Successful Club Series Rev. 3/2015 MOMENTS OF TRUTH The Successful Club Series TOASTMASTERS INTERNATIONAL P.O. Box 9052 Mission Viejo, CA 92690 USA Phone: +1
1. Provide a knowledge base 2. Create an atmosphere 3. Present a stimulus 4. Generate questions 5. Facilitate a discussion
1. Provide a knowledge base 2. Create an atmosphere 3. Present a stimulus 4. Generate questions 5. Facilitate a discussion 1 1. Provide a knowledge base If you want students to discuss a scientific or
EMPLOYEE JOB IMPROVEMENT PLANS. This Employee Job Improvement Plan designed by Kielley Management Consultants achieves results because:
EMPLOYEE JOB IMPROVEMENT PLANS This Employee Job Improvement Plan designed by Kielley Management Consultants achieves results because: it is simple and understandable it keeps supervisors and employees
The 12 Step Follow Up System Finally A Follow Up System That s Simple, FUN and Most Importantly PROFITABLE!
The 12 Step Follow Up System Finally A Follow Up System That s Simple, FUN and Most Importantly PROFITABLE! Copyright 2013, All Rights Reserved Nancy Matthews Page 1 Congratulations! Welcome you to the
Three Attributes of Every Successful Merchant Services Program-20140604 1602-1
Three Attributes of Every Successful Merchant Services Program-20140604 1602-1 [Start of recorded material] [Starts Mid Sentence] thank everyone that s joined the call today. I know everybody is busy with
Laugh at your fear of Public Speaking ~ Give an Icebreaker Speech!
Laugh at your fear of Public Speaking ~ Give an Icebreaker Speech! JoAnne Castagna, Ed.D Technical writer-editor Army Corps of Engineers New York District Sonia Satra Soap Opera Actress Award-winning Speaker
Transfer Guide: The College Admissions Essay
Office of Transfer, Career, and Internship Services 802-387-6823 [email protected] Transfer Guide: The College Admissions Essay Writing a Winning College Application Essay The college essay
NETWORKING: A Strategy for Every Stage of Career Development
NETWORKING: A Strategy for Every Stage of Career Development Networking can serve as a valuable strategy at each and every stage of your career development. What is it? In short, it s simply connecting
Social Security Disability Resources For Self Advocacy
Social Security Disability Resources For Self Advocacy Introduction This guide is intended to help people with multiple sclerosis (MS) advocate effectively to obtain the Social Security Disability Insurance
Leadership. D e v e l o p m e n t Your Guide to Starting a Program
Leadership D e v e l o p m e n t Your Guide to Starting a Program This publication is produced by the Leadership Education and Training Division of Rotary International. If you have questions or comments,
No One is Too Busy for the Human Race
No One is Too Busy for the Human Race If you only have 2 hours a week Find two to five people who will get out there and tell people about your group and collect pledges. One or two good askers can do
ADDRESS TO NEW MEMBERS MAY 16, 2005 THE MEANING OF LIFE, THE UNIVERSE, AND ALL THAT
ADDRESS TO NEW MEMBERS MAY 16, 2005 THE MEANING OF LIFE, THE UNIVERSE, AND ALL THAT ALLAN M. KAUFMAN I am supposed to congratulate you, tell you what a great profession you have joined, and tell you about
Facilitating Adult Learning
Facilitating Adult Learning How to Teach so People Learn Prepared by: Dr. Lela Vandenberg Senior Leadership & Professional Development Specialist 11 Agriculture Hall East Lansing, MI 48824-1039 (517) 353-1898
What have I learned about networking and communication? MATERIALS
4 communication & networking Networking Challenge The BIG Idea What have I learned about networking and communication? AGENDA Approx. 45 minutes I. Warm up: Game Plan (5 minutes) II. Networking Bingo Game
25 Great Icebreaker Activities
25 Great Icebreaker Activities At the start of a typical brainstorm, a group s attention is often scattered. Participants may be in the room physically, but their minds tend to be elsewhere. They are thinking
GOAL: Perform Current Job Tasks Better
GOAL: Perform Current Job Tasks Better Contributed by Tom Wright Escondido Public Library Introduction Job performance refers to the way people do their jobs and the results of their work. There is an
BUILD YOUR NETWORK. Harvard. Extension School. An Extension School Resource. Build Your Network
Extension School Build Your Network Harvard OFFICE OF CAREER SERVICES Harvard University Faculty of Arts and Sciences www.ocs.fas.harvard.edu CAREER AND ACADEMIC RESOURCE CENTER Harvard Extension School
Direct Selling Marketing Secrets
Direct Selling Marketing Secrets By Darnyelle A. Jervey Incredible Factor Business Coach and Marketing Mentor [email protected] 1 P age Table of Contents Welcome 3 Why Marketing?...5 15
DESCRIBING OUR COMPETENCIES. new thinking at work
DESCRIBING OUR COMPETENCIES new thinking at work OUR COMPETENCIES - AT A GLANCE 2 PERSONAL EFFECTIVENESS Influencing Communicating Self-development Decision-making PROVIDING EXCELLENT CUSTOMER SERVICE
Scripts for Recruiters
Scripts for Recruiters Companion Script Guide for The New Recruiters Tool Kit www.greatrecruitertraining.com Copyright 2010 Scott Love 1 How to Use This Guide Use this companion script guide while watching
So You d Like a Sport Psychology Consultant to Work With Your Team? Three Key Lessons Learned from Olympic Teams
So You d Like a Sport Psychology Consultant to Work With Your Team? Three Key Lessons Learned from Olympic Teams Sean McCann, Senior Sport Psychologist, United States Olympic Committee I first started
0 3 Months. Smile spontaneously. By 2 3 months, your baby s social smiles are signs that she knows who you are.
0 3 Months Your baby was born relationship ready and in her first three months of life is actively trying to make sense of her world. Before she can even speak, your baby is communicating with her facial
www.eslkidstuff.com Lesson Plans for ESL Kids Teachers
You will need: Resources: CD / Tape player cushions (if you have enough floor space) name tags for each student glove puppet (for kids under 7) ball (for kids over 7) resources for whatever you are going
100+ Practice Questions for Teacher Interviews
100+ Practice Questions for Teacher Interviews Bonus Report How To Get A Teaching Job Practice Questions for Teacher Interviews with Answer Suggestions 1. What made you decide to become a teacher? Many
Corporate Incentives - 10 Reasons Why Gift Cards are More Compelling than Cash
Corporate Incentives - 10 Reasons Why Gift Cards are More Compelling than Cash Trophy value, desirability, and ease of program administration lead benefits. Number one in popularity for corporate incentives,
Active Learning Strategies
Active Learning Strategies Right Brain Reports Let learners work in small groups to create informational reports to present to the large group. Instead of a verbal report on the information, have learners
Kouzes, J. M., & Posner, B. Z. (2007). The leadership challenge (4th ed.). San Francisco, CA: Jossey-Bass.
Kouzes, J. M., & Posner, B. Z. (2007). The leadership challenge (4th ed.). San Francisco, CA: Jossey-Bass. Reviewed by Chelsea Truesdell Introduction The Leadership Challenge serves as a resource for any
BOOK REPORT ARE YOU IN IT FOR THE LONG HAUL?
BOOK REPORT Mirror, Mirror on the Wall, Am I the Most Valued of them All? The Ultimate Element of Differentiation is YOU By Leo J. Pusateri ISBN 0-9716056-0-2 ARE YOU IN IT FOR THE LONG HAUL? After years
Icebreakers and Mixers that Promote Inclusion
Icebreakers and Mixers that Promote Inclusion Camryn Krause, VISTA, UW-Extension, Fond du Lac County 2012 The University of Wisconsin-Extension does not discriminate on the basis of race, color, gender/sex,
Providing Quality Customer Service
Providing Quality Customer Service What is Customer Service? For all school district employees to provide the best customer service possible, we must first understand customer service. There are many acceptable
Teacher's Guide: Teaching Storytelling. Table of Contents
Teacher's Guide: Teaching Storytelling Table of Contents Click on a title to navigate to that section What Is Storytelling?... 2 Benefits of Storytelling in Education... 2 Specific Benefits of Traditional
Medical Malpractice VOIR DIRE QUESTIONS
Medical Malpractice VOIR DIRE QUESTIONS INTRODUCTION: Tell the jurors that this is a very big and a very important case. Do a SHORT summary of the case and the damages we are seeking. This summary should
The 2014 Ultimate Career Guide
The 2014 Ultimate Career Guide Contents: 1. Explore Your Ideal Career Options 2. Prepare For Your Ideal Career 3. Find a Job in Your Ideal Career 4. Succeed in Your Ideal Career 5. Four of the Fastest
Programming at its best. Do your research. Engage your participants. Make it accessible. Apply leverage.
Programming at its best. Do your research. Engage your participants. Make it accessible. Apply leverage. 1 Talking to librarians, don t have to tell any of you about the importance of doing the necessary
How To Teach Children To Read And Write
TEACHERS RESOURCE PACK This teacher s pack is kindly supported by ESSAR OIL UK This pack aims to support children s appreciation and engagement with the Teacher Resource Pack This pack aims to support
Giving a Persuasive Speech How to communicate effectively and compellingly
Speech is power: speech is to persuade, to convert, to compel. It is to bring another out of his bad sense into your good sense. (Ralph Waldo Emerson in Letters and Social Aims) Summary: This guide covers
MODULE 1 Entrepreneurial Assessment
Table of Contents MODULE 1 Introduction. 2 Project Outcomes 3 Facilitator s Notes 3 Management Skills. 4 Financial Abilities... 5 Marketing Skills. 5 Personal Skills. 6 Communication Skills 6 Participant
Lunch & Learn Series From. Impact Factory. www.impactfactoryutah.com (801) 581-0369. Impact Factory
Lunch & Learn Series From 1 It only takes 3 seconds a first impression can make or break a business relationship! People first evaluate your physical appearance but it is your body language, mannerisms
GETTING ACQUAINTED (Ice-breaker Games)
GETTING ACQUAINTED (Ice-breaker Games) Name Game 1. Organize the group so that all the members sit in a circle or in some way so that the may all see one another. 2. Explain to the group members that they
A World of Girls uses stories to help girls find clues about how they can create positive change in the world change that affects girls.
The First 8 Meetings A World of Girls uses stories to help girls find clues about how they can create positive change in the world change that affects girls. What You Need: Amuse girl book: Each girl needs
Just Ask: Strategies for Engaging and Retaining Help Desk Professionals
Just Ask: Strategies for Engaging and Retaining Help Desk Professionals by Beverly Kaye and Sharon Jordan-Evans Help Desk leaders want their talent to stay. And not just stay, but be satisfied, engaged,
Customer Service and Communication. Bringing service to the next level
Customer Service and Communication Bringing service to the next level 1 Park Authority Philosophy & Goals Before focusing on customer service, it is first important to understand and reinforce the Park
Back to School: Working with Teachers and Schools
Back to School: Working with Teachers and Schools Starting school each fall is a challenge for the student and parents. The following article offers some valuable suggestions as your child starts a new
Improve your prospects
Make a case for life insurance Improve your prospects Allianz Life Insurance Company of North America M-5191 Discover how you can help expand your client base and close more sales. If regular prospecting
STRING TELEPHONES. Education Development Center, Inc. DESIGN IT! ENGINEERING IN AFTER SCHOOL PROGRAMS. KELVIN Stock #651817
STRING TELEPHONES KELVIN Stock #6587 DESIGN IT! ENGINEERING IN AFTER SCHOOL PROGRAMS Education Development Center, Inc. DESIGN IT! Engineering in After School Programs Table of Contents Overview...3...
TeachingEnglish Lesson plans. Mobile phones. Topic: Mobile phones and text communications
Mobile phones Topic: Mobile phones and text communications Aims: - To develop students understanding of telephone and text communications - To give students a chance to practise speaking Level: Pre-intermediate
Example Interview Transcript
Ms Bossy DeBoss Namey Mc Name Thank you for coming to see us for your interview today, Namey. How was your journey, did you have any trouble finding us? My journey was fine thank you, Ms DeBoss. The instructions
Advice for Recommenders: How to write an effective Letter of Recommendation for applicants to the Stanford MBA Program
Advice for Recommenders: How to write an effective Letter of Recommendation for applicants to the Stanford MBA Program -- Edited Transcript of Interview updated 27 July 2011 What are some of your responsibilities
Best in Class Customer Retention
Take your business to the next level Best in Class Customer Retention A 5% Improvement Can Double Your Bottom Line Profits Free Sales and Marketing Audit Call 410-977-7355 Lead Scoring, Prioritization,
Finding Your Gift: Three Paths to Maximizing Impact in Your Career
Finding Your Gift: Three Paths to Maximizing Impact in Your Career Do you have a job, or a career? Are you working for a paycheck, or are you working on your life s mission? Would you like to discover
Creating Online Professional Development for Educators
Teaching the ESL Learner Transcript of Speaker II. Methods of Sheltered English Introduction, Ruth DeCrescentis, Satrina Chargualaf, Vicki Duerre, Lori Garcia Welcome, everyone. We are going to spend the
PE in Primary Schools Resource Summer Games
PE in Primary Schools Resource Summer Games 1 2 PE in Primary Schools Resource Summer Games Ollie Dowding Kerri Brown Tom Eisenhuth Athletics Cricket Golf Page 5-10 Page 16-21 Page 22-27 3 Example Key
56 Key Profit Building Lessons I Learned from Jay Abraham s MasterMind Marketing Training.
56 Key Profit Building Lessons I Learned from Jay Abraham s MasterMind Marketing Training. Jay Abraham is a man you should all know. If you do not - go to the library and start learning - just do it! He
Top 10 Tips for Work Readiness
Top 10 Tips for Work Readiness Simple, Practical, Easy-to-Use, Reproducible For Free Lesson Downloads, visit www.careersolutionspublishing.com Each CD Covers an Essential Work Readiness Topic 10 lessons
Marketing 101 for Aspiring Yoga Teachers
Marketing 101 for Aspiring Yoga Teachers Catherine Wagner May 2013 How many classes do I need to teach to make a living? Can I make a living teaching yoga? Which studios should I work for? You are passionate
Growing Up With Epilepsy
Teaching Students with Epilepsy: Children with epilepsy often experience learning issues as a result of their seizures. These may include ongoing problems with motor skills or cognitive functions, as well
Nursing Interview Success Packet
LINFIELD COLLEGE Nursing Interview Success Packet Compliments of Linfield College - Portland Campus Office of Student Services Cat Careers What Will You Become? http://www.linfield.edu/portland/student-life/cat-careers.php
Primary Schools. CIRCLE TIME A Whole School Approach
Primary Schools CIRCLE TIME A Whole School Approach About Circle Time Much has been written of Circle Time in recent years, and as a teaching strategy it has seen increased use in Primary schools. However,
POLITE ENGLISH. Expressing your gratitude in English. FREE ON-LINE COURSE. Lesson 6: version without a key
POLITE ENGLISH FREE ON-LINE COURSE Lesson 6: Expressing your gratitude in English. version without a key WARM UP THINK "Feeling gratitude and not expressing it is like wrapping a present and not giving
The IB Learner Profile one school s experience. Peter Fidczuk Assistant Headteacher Dartford Grammar School [email protected].
The IB Learner Profile one school s experience Peter Fidczuk Assistant Headteacher Dartford Grammar School [email protected] Dartford Grammar School A learning community developing
What qualities are employers looking for in teen workers? How can you prove your own skills?
Sell Yourself 4 Finding a job The BIG Idea What qualities are employers looking for in teen workers? How can you prove your own skills? AGENDA Approx. 45 minutes I. Warm Up: Employer Survey Review (15
SHOOTING FUNDAMENTALS
SHOOTING FUNDAMENTALS BY ROB BABCOCK GENERAL MANAGER, TORONTO RAPTORS BASKETBALL CLUB I strongly believe that the most successful basketball teams are the teams that play the game for the true values the
NETWORKING GUIDE. The reality is that networking needs to be a part of everyone s search strategy.
NETWORKING GUIDE What exactly is networking? The idea of networking is sometimes hard for students to initally grasp. They often think it is going up to complete strangers and trying to get an internship
Proven techniques for attracting and retaining trade show visitors
April 2003 TradeShow Marketing Proven techniques for attracting and retaining trade show visitors Planning your success Substitute quality of visitors for number of visitors and watch costs drop and profits
9.5 Secrets to Building a Successful Prospecting Plan
9.5 Secrets to Building a Successful Prospecting Plan We all know prospecting is like doing our worst chore. But you can t succeed at sales with out being a great at prospecting. When prospecting you need
Why Be Aware of Professional Presence?
Professional Presence: Managing Non-verbal Communications Topeka IIA Topeka, KS November 18, 2010 Lael Holloway, Director Risk Advisory Services Kansas City, MO Why Be Aware of Professional Presence? According
15 Most Typically Used Interview Questions and Answers
15 Most Typically Used Interview Questions and Answers According to the reports of job seekers, made from thousands of job interviews, done at 97 big companies in the United States, we selected the 15
Goal Setting & Work. Shasta County Health and Human Services Agency Department of Social Services CalWORKs Employment Services Program
What s in your tool kit? Goal Setting & Work Shasta County Health and Human Services Agency Department of Social Services CalWORKs Employment Services Program Goal Setting & Work 11/08 Goal Setting Action
STRENGTHS-BASED ADVISING
STRENGTHS-BASED ADVISING Key Learning Points 1. Good advising may be the single most underestimated characteristic of a successful college experience (Light, 2001). It is at the heart of all our efforts
It s more fun than fundraising and participating alone. Getting fit and fundraising are easier as a Team
1 Welcome to TeamMS TeamMS is the best team you ll ever be on! Here s why... TeamMS Provides inspiration and competition for other participants Team energy is contagious It s more fun than fundraising
Be Your Own Boss through Direct Sales We'll Show You How
This Free Report Brought To You By: Nicole Dean & Kelly McCausey Be Your Own Boss through Direct Sales We'll Show You How About Us Both Nicole and Kelly are online business coaches with years of experience
The Val Garland School of Make-up PROSPECTUS
The Val Garland School of Make-up PROSPECTUS Introduction Val Garland and her team have created looks for every major fashion magazine and fashion brand in the world, from Vogue to i-d, MAC to Dior. Now
CONTENT MARKETING AND SEO
CONTENT MARKETING AND SEO How to Use Content Marketing and SEO to Reach Customers and Business Goals What do you consider the most essential ingredient for your business s marketing success? In today s
QUESTION # 1 As a sales person, what do YOU sell FIRST on a sales call?
Page 1 of 13 Sales Aptitude Assessment Questions The following questions are to determine what type of sales person you are and where you fit in our sales organization. We want to make the right decision
what is Interactive Content & why it works
what is Interactive Content & why it works About SnapApp SnapApp s content marketing platform gives companies the power to drive engagement, generate leads and increase revenue by easily creating, publishing,
List-Building Secrets
The Step-by-Step System to Grow Your Coaching Business By Michelle Schubnel Helping coaches around the world attract great clients and build thriving, rewarding and profitable coaching businesses. Table
Connectedness and the Emotional Bank Account
Connectedness and the Emotional Bank Account Directions This is a self-guided activity that can be completed by parents, teens or both. It contains five parts and should take about 45 minutes to complete.
Spring Term Year 1. Covering activity badges : Communicator Badge
Spring Term Year 1 Covering activity badges : Communicator Badge 1. Get someone to give you directions or instructions to do something. Check that you have understood. Then follow the directions or instructions.
is true for managers, team leaders and team members, individual contributors, professionals and executives.
HOW TO GET THE MOST (FOR YOURSELF) FROM TRAINING WHY TRAINING? WHY NOW? If training is not important to a particular job today, that job probably will not be important much longer, either. What makes training
