Technology Services Division Infrastructure Major Deliverables by Calendar Year

Transcription

1 Technology Services Division Infrastructure Major Deliverables by Calendar Year Year 2002 Network INFRASTRUCTURE Green Screen Technology DELIVERABLES Migrated courthouse network devices to Multi-Protocol Layer Switching (MPLS). Allowed for voice, video, and data network traffic to use a single network circuit and device Replaced green screen dumb terminals with personal computers, laptops, or thin client devices Firewall Security Implemented security technology within the network infrastructure to protect devices and applications that use the Internet Enhanced security technology as required to protect computer systems and data, with the introduction of Web applications (NCAWARE) and Web-enabled devices to the NCAOC network infrastructure Parallel-Sysplex Technology Provided a small secondary enterprise server to support legacy (non-webbased) applications. Implemented parallel-sysplex technology, which allowed the second enterprise server to provide fail-over capability to the larger primary enterprise server, thus reducing application downtime during monthly maintenance Annual Equipment Replacement Desktops 659 Laptops 119 Thin clients 101 Printers 327 Servers 6 Year 2003 Voice over Internet Protocol (VoIP) Pilot Wireless Pilot Video Conference Pilot Enterprise Storage and Backup Capacity Replaced telephone systems in three courthouse sites Craven, Union, and Alleghany counties (VoIP uses digital technology that allows voice and video conferencing technologies to be used on a single desktop device.) Provided judges and district attorneys with laptops and wireless network access within courtrooms in the counties of Wayne, Lenoir, Green, New Hanover, and Craven (Not funded beyond the pilot phase) Provided remote witness testimony between the SBI crime lab in Raleigh and superior court courtrooms in the counties of Lincoln and Cleveland (Not funded beyond the pilot phase) Increased enterprise storage and data backup capacity, based on need shown by 2002 capacity and utilization trending data Storage Area Network (SAN) Storage Technology Provided courthouse sites with local data storage capability so that documents could be accessible to all users within a courthouse site Provided network printing capability at courthouse sites Annual Equipment Replacement Desktops 798 Laptops 120 Thin clients 148 Printers 279

2 Year 2004 Upgraded enterprise server to provide additional processing capacity, based on need shown by 2003 capacity and utilization trending data Cash Receipting Infrastructure Replacement Replaced old cash register technology with multi-function thin client technology, which allowed for cash receipting, Web browsing, and access Hurricane Isabel Disaster Support Designed and implemented satellite network access technology to provide the Hyde County Courthouse with network access at its temporary courthouse location (Required in response to prolonged, hurricane-related network outages in Hyde County) Intrusion Detection Technology Implemented enhanced client-based intrusion detection security software Protected NCAOC against data and operating system changes unless authorized by NCAOC security team Conducted annual disaster recovery capability testing of both the enterprise and open system Annual Equipment Replacement Desktops 420 Laptops 180 Thin clients 89 Printers 156 Servers 2 Year 2005 Network Upgrade Replaced MPLS network technology with a more robust and scalable technology Frame Relay which was needed to allow for the increased network bandwidth of Web-based applications and video conference requirements VoIP Expansion Deployed VoIP technology to five additional judicial sites across the state and within the NCAOC, following the successful VoIP pilot Digital Recording Device Replacement Replaced aging courtroom recording devices with digital recording software installed on courtroom personal computers Conducted annual disaster recovery capability testing of both the enterprise and open system Annual Equipment Replacement Desktops 1,252 Laptops 273 Thin clients 1,100 Printers 248 Servers 5 Year 2006 Implemented Blade Server Technology Automated Tape Library (ATL) Technology Annual Equipment Replacement Desktops 1,519 Laptops 452 Thin clients 359 Printers 252 Upgraded enterprise server to provide additional processing capacity, based on need shown by 2005 capacity and utilization trending Replaced stand-alone servers with blade and virtual server technology that allowed multiple servers to function on a single blade server Replaced the manual enterprise data backup system with a programmable robotic data backup system on the enterprise server Conducted the annual disaster recovery tests of both the enterprise and open system Infrastructure Major Deliverables January 22, 2014 Page 2 of 5

3 Year 2007 Data Center Move / Relocated the Data Center from Yonkers Road to the NCJC facility Upgraded the enterprise server (Web server) as part of the move to the new Data Center Discovery Automation System (DAS) Infrastructure Implementation Remote Public Access (RPA) Infrastructure Implementation Security Infrastructure Upgrade Annual Annual Equipment Replacement Desktops 1,558 Laptops 492 Thin clients 174 Printers 1,011 Servers 21 Implemented the server infrastructure on the enterprise and open systems environments Implemented the data storage environment Implemented data backup systems Designed and implemented an infrastructure to support RPA customers through Internet connections Upgraded the firewall security infrastructure in support of a more complex network environment Year 2008 SharePoint Technology Implemented Microsoft s SharePoint technology for Web-based document collaboration Implemented SharePoint technology as the document storage component within the DAS application Novell to Active Directory Technology Replaced Novell s network directory technology with Microsoft s Active Directory technology, since Novell went out of business Public Use Copier Cost Recoupment Technology Installed HECON technology on courthouse copiers statewide to recoup cost of public use Installed personal computers, along with other equipment and software, necessary for operation of HECON statewide Patch Management Implemented this security enhancement project to provide personal computer and server systems with the latest vendor-approved security updates to protect against viruses and Internet attacks Annual Equipment Replacement Desktops 1,509 Laptops 449 Thin clients 32 Printers 1,394 Servers 42 Judicial Field Support Moves/Adds/Changes 63 Help Desk tickets closed 22,654 Infrastructure Major Deliverables January 22, 2014 Page 3 of 5

4 Year 2009 WebEx Technology Upgraded both the legacy and Web applications enterprise servers to provide additional processing capacity, based on need shown by 2008 capacity and utilization trending Implemented WebEx technology to allow NCAOC users to collaborate and share documents in a meeting format via the Internet Network-Based Printing Solution Removed a large number of stand-alone printers from courthouse sites Installed network-based printers in the courthouses Field Equipment Deployment for Discovery Automation System (DAS) Deployed scanners and desktops to district attorney offices statewide as the DAS application was implemented in those offices Annual Equipment Replacement Desktops 1,280 Laptops 505 Thin clients 43 Printers 502 Judicial Field Support Moves/Adds/Changes 62 Help Desk tickets closed 14,229 Year 2010 Enterprise Storage and Backup Capacity Added additional enterprise storage and data backup capacity, based on need shown by 2009 capacity and utilization trending data Network Metro Ethernet Technology Migrated the NCAOC network to Metro-Ethernet technology statewide Provided an average network circuit bandwidth increase of tenfold, with no additional recurring costs VoIP for Courthouse Sites Replaced courthouse site analog phone systems with VoIP statewide Annual Equipment Replacement Desktops 1,454 Laptops 735 Thin clients 28 Printers 290 Judicial Field Support Moves/Adds/Changes 37 Help Desk tickets closed 15,095 Year /Calendaring Archiving VoIP Deployment to Annex Sites Annual Equipment Replacement Desktops 397 Laptops 264 Thin clients 15 Printers 360 Servers 4 Judicial Field Support Moves/Adds/Changes 126 Help Desk tickets closed 17,342 Upgraded the enterprise server to provide additional processing capacity, based on need shown by 2010 capacity and utilization trending data Replaced the legacy enterprise server and calendaring system with an open systems-based and calendaring system Implemented a data archiving technology that retains data for a period of five years Completed the deployment of VoIP statewide with the inclusion of all Judicial Branch annex sites Infrastructure Major Deliverables January 22, 2014 Page 4 of 5

5 Year 2012 Enterprise Server Replacement Magistrate Video Project (MVP) Telepresence Asset Life Cycle Management Annual Equipment Replacement Desktops 2,783 Laptops 676 Thin clients 17 Printers 302 Servers 12 Judicial Field Support Moves/Adds/Changes 164 Help Desk tickets closed 13,881 Replaced the Web enterprise server due to IBM s unannounced end-of-life support for the previously owned Web enterprise server Deployed magistrate video equipment to both magistrate and law enforcement offices in 13 counties across the state Installed video conferencing at seven NCAOC training centers across the state Implemented an asset management tool to automate the tracking and inventory of information technology assets such as hardware, software, and contract data Year 2013 Security Enhancement Replaced primary firewall device, which provides for enhanced security prevention capabilities Magistrate Video Project (MVP) Implemented MVP in an additional nine counties Implementation of Secondary Data Center Established a secondary data center in Asheville to provide for real-time replication of open systems infrastructure, thus enhancing network and open systems business continuity capabilities Annual Equipment Replacement Desktops 1,093 Laptops 796 Printers 1,213 Servers 12 Routers 187 Switches 31 Judicial Field Support Moves/Adds/Changes 41 Help Desk tickets closed 9,988 Office 2013 Upgrade Upgraded MS-Office desktop application suite to MS-Office 2013 Windows 7 Upgrade Upgraded desktops to Windows 7 operating system Infrastructure Major Deliverables January 22, 2014 Page 5 of 5